3016 Itsm Jobs - Page 27

Application Support (Banking Domain Preferred): Provide L2/L3 support for business-critical applications. Manage incidents, problems, and changes in alignment with ITIL practices. Collaborate with cross-functional teams to ensure application reliability and performance. Database & SQL Expertise: Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server. Perform data analysis and troubleshoot database-related issues. Linux & Shell Scripting: Execute Linux commands for system monitoring and issue resolution. Develop and maintain shell scripts for automation and operational efficiency. Alert Management: Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc. Respond to alerts and take proactive actions to minimize downtime. Logs Management: Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities. Conduct root cause analysis (RCA) and document findings. ITIL & ITSM Practices: Apply ITIL principles in managing service operations. Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management. Ensure compliance with SLAs and maintain high service quality standards.

Role & responsibilities Candidate having 7+ years of experience in below mentioned areas - Experience in ServiceNow ITSM Development Incident Management development and support Case Management - working on cases assigned Service Request management - creation of catalog item Load data through import set and transform map - understanding of data source, import set table and transform map. ServiceNow support activity - incident, cases and catalogue task Story creation - related to defect raised by customer, need to create story with all the required details Email Notification - development and troubleshot Troubleshot script by using log. Agile Methodology - understanding the development process and scrum call Mandatory Skills: ServiceNow Development and support Keywords to search in Resume: ServiceNow Development and Support, Agile project management Skills: ServiceNow, Agile Project Management, JavaScript Proposed Vendor Rate/hr:Rs.1500 to Rs.1700/hr only Location: Mumbai/Pune/Chennai/bangalore

Job Title: Service Now Developer Location: Pune Experience: 3 to 6 Years Tech Stack: ServiceNow, ITSM, ITOM, ITAM, HRSD, CSM, SPM, Integration Hub, REST APIs, JavaScript, RDBMS, LDAP, SSO, SAML Role Highlights: Develop and customize ServiceNow modules Build integrations using REST & Integration Hub Work on authentication (LDAP/SSO/SAML) Optimize workflows & platform performance Good to Have: Microsoft Certification (Preferred) ServiceNow Certifications

Order Management for Telecom Module Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.

Job Title: Service Now / Sr. Service Now Developer Location: Pune Experience: 7 to 10 Years Tech Stack: ServiceNow, ITSM, ITOM, ITAM, HRSD, CSM, SPM, Integration Hub, REST APIs, JavaScript, RDBMS, LDAP, SSO, SAML Role Highlights: Develop and customize ServiceNow modules Build integrations using REST & Integration Hub Work on authentication (LDAP/SSO/SAML) Optimize workflows & platform performance Good to Have: Microsoft Certification (Preferred) ServiceNow Certifications

We are looking for a ServiceNow Lead to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 5 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

Experience & Core Competencies 15-20 years of progressive experience in enterprise IT. Minimum 5 years in senior leadership roles managing cross-functional teams. Proven track record in IT transformation across infrastructure, applications, and digital. Deep expertise in IT governance, cybersecurity, compliance, and business continuity. Strong project management capabilities with experience in delivering complex programs on time and within budget. Desirable Attributes Experience in manufacturing, defence, or R&D sectors. Strong understanding of vendor ecosystems and adept at negotiations. Key Responsibilities Strategic Leadership & Planning Define and execute a multi-year IT strategy aligned with business goals. Partner with senior leadership to drive technology-led business transformation. Lead digital governance and assess emerging technology trends for ROI-driven execution. Infrastructure & Operations Manage resilient, scalable, and high-uptime IT infrastructure. Drive adoption of ITSM practices, automation, and hybrid/cloud architecture. Oversee disaster recovery and business continuity strategies. Cybersecurity & Compliance Define and implement a robust cybersecurity framework aligned with MoD standards. Ensure data security, access controls, and audit readiness. Drive internal IT audits, compliance initiatives, and security awareness programs. Enterprise Systems & Digital Platforms Oversee ERP (SAP), PLM, and enterprise applications across business functions. Ensure seamless process integration, data integrity, and user experience. Promote automation, analytics, and AI-based innovation across functions. Build platforms for real-time reporting, data intelligence, and operational insights. Governance & Team Development Lead and mentor cross-functional IT teams; build internal capability and succession. Manage vendors, SLAs, contracts, and ensure performance excellence.

Responsibilities: * Manage incidents from detection to resolution using ITIL processes. * Collaborate with cross-functional teams on problem analysis and root cause identification. Work from home Provident fund

As an experienced ServiceNow professional, you will be responsible for implementing ServiceNow solutions, specifically in ITSM, ITOM, and SAM. You will have the opportunity to showcase your expertise in leading end-to-end ServiceNow engagements and customizing applications to meet client requirements. Your role will involve collaborating with the architecture team to design effective solutions, optimizing existing applications for performance, and leading code reviews to ensure best practices in ServiceNow development. Additionally, you will provide technical guidance to junior developers, develop integrations with other systems, and troubleshoot complex technical issues within the ServiceNow environment. To excel in this position, you should stay updated on new ServiceNow features and technologies, communicate technical concepts effectively to both technical and non-technical audiences, and consult with business analysts to develop appropriate technical solutions. You will also contribute to the development of Fujitsu IP solutions in ServiceNow and mentor other developers to enhance their skills. Requirements for this role include a Bachelor's degree, at least 5 years of ServiceNow design and development experience, and expertise in customizing applications like ITAM, ITSM, and SAM. You should have a proven track record of implementing ServiceNow solutions, configuring ServiceNow Discovery and Service Mapping, and developing custom integrations using REST/SOAP, Flow Designer, and Scripted REST API. Strong programming skills in Java, JavaScript, or other functional languages, along with a solid understanding of ITIL practices, are essential for success in this role. Possessing ServiceNow certifications such as ServiceNow System Administrator and Certified Implementation Specialist, as well as ITIL v3 certification, will be advantageous. Excellent communication, problem-solving, and leadership abilities are key attributes that will enable you to thrive in this dynamic environment.,

As a Senior/Developer in ITOM/SecOps/IRM at EY, you will be an integral part of the EY GDS-ServiceNow team, working to solve client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-quality team and contribute to the development of innovative products that address client needs. Your responsibilities will include configuring/customizing the ServiceNow system, creating workflows, building service request fulfillment processes, automating tasks using scripting tools, integrating systems, gathering specifications from business departments, and conducting system and integration testing. You will work closely with business liaisons to develop dashboards, reports, and performance analytics data collectors. To excel in this role, you should have expertise in authentication protocols, disciplined agile delivery processes, JavaScript, HTML, Angular JS, Service Portal implementation, and experience with applications like ITSM, IRM, SecOps, ITOM, and Performance Analytics. A college degree in a related technology field, ServiceNow CSA Certification, and 3 to 6 years of development experience are required qualifications. Experience with SDLC, TFS, JIRA, or equivalent tools, as well as knowledge of ServiceNow's latest versions features, are considered advantageous. We are looking for individuals with commercial acumen, technical proficiency, and a willingness to learn in a dynamic environment. Joining EY offers the opportunity to work with a market-leading team of professionals, engage in challenging assignments, and collaborate with leading businesses globally. Working at EY provides a platform for personal and professional growth, with opportunities for skill development, career progression, and individualized development plans. You will have the support of engaging colleagues, the flexibility to shape your role, and exposure to diverse projects that foster knowledge exchange. EY is committed to building a better working world by delivering value to clients, society, and the planet through innovative solutions and trust in capital markets. Join us at EY and be part of a global network that leverages data, AI, and advanced technology to address today's challenges and shape the future with confidence. With services spanning assurance, consulting, tax, strategy, and transactions, EY teams collaborate across borders and disciplines to provide impactful solutions worldwide.,

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. As a ServiceNow Business Analyst at Servin AI, your primary responsibility will involve bridging the gap between IT business requirements and the ServiceNow platform. This role will require you to collaborate with stakeholders across various levels within the organization, ranging from team members to senior leaders, to gather requirements, analyze existing processes, and ensure the successful implementation of ITSM and Asset Management solutions through ServiceNow. Your key responsibilities will include facilitating requirements-gathering workshops, stakeholder interviews, and user story sessions to identify business needs and priorities. You will be translating business requirements into clear user stories, acceptance criteria, and sprint backlog items, as well as collaborating closely with development teams to ensure that technical solutions align with business objectives. Additionally, you will serve as a Scrum Master for agile development teams, overseeing sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitoring project progress, identifying and mitigating risks, providing regular updates to stakeholders, maintaining project documentation, coordinating and managing user acceptance testing, coaching team members on agile methodologies, Scrum best practices, and ServiceNow capabilities, fostering a collaborative team environment, and acting as the liaison between business stakeholders and technical teams will also be part of your responsibilities. Furthermore, leading testing efforts to ensure the quality and accuracy of platform enhancements and updates will be crucial. To be successful in this role, you should have a Bachelor's degree in business administration, IT, or a related field, along with at least 5 years of experience as a Business Analyst on ServiceNow implementation projects. Strong knowledge of ITIL processes and ServiceNow modules, proven ability to gather and document business requirements, experience in facilitating workshops, user interviews, and stakeholder engagement, proficiency in maintaining project artifacts, excellent communication and facilitation skills, familiarity with ServiceNow reporting and analytics capabilities, demonstrated experience in leading agile teams, and the ability to adjust to shifting priorities and thrive in a fast-paced environment are essential requirements. The position is based in Remote/In Office Bangalore, offering a full-time permanent employment type with a CTC range of 12-14 LPA. The interview process at Servin AI involves a resume shortlist, a Business Deep Dive session, an Async Project task, and a Final Call session to align on working style, timeline, and next steps. For any inquiries, feel free to contact vivek@servin.ai.,

You will be responsible for working with Servicenow modules such as HRSD, ITSM, and ITOM. A minimum of 6 to 20 years of experience in this field is required for this role. The work location for this position is in Bangalore. The notice period is preferred to be between immediate joining and up to 15 days, early joiners are preferred.,

About Us: We are an Australian born company with over 350 dedicated staff spread across Australia, India, Singapore, Hong Kong, and the Philippines. Our success stems from being recognized as the Asia Pacific & Japan, ServiceNow Elite partner of the year in 2019, 2020, and 2021. We prioritize a people-first culture characterized by trust-based and caring leadership, a supportive learning environment, continuous innovation, and providing opportunities for personal and professional growth. Our expertise lies in enterprise service management, digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, Integrated Risk Management, Innovation, and Organisational Change Management practices. Role Summary: As a key player in our multi-award-winning business, you will engage with various clients from commercial to enterprise settings, requiring a seamless ability to switch context and customers effortlessly. Your role will demand excellent ServiceNow Development skills, technical proficiency, and a proactive, pragmatic approach to delivering successful outcomes for our diverse customer base. You will be encouraged to explore new areas of growth and to enhance your consulting capabilities with the support of mentors, peers, and leaders. Main Responsibilities: - Participate in client workshops, requirement gathering, and solution provision. - Assist in functional and technical design workshops, including design specifications based on out-of-the-box functionality/customer requirements. - Contribute to process improvement automation and risk management. - Implement and deliver client solutions while adhering to ServiceNow technical best practices. - Act as an individual contributor or as part of a team on client engagements, guiding junior professionals. - Hands-on technical delivery of cost-effective ServiceNow solutions using various technical skills. - Ensure technical deliverables to customers are of high quality, on time, and deliver valued outcomes. - Mentor, provide feedback, and support other team members in new activities and product understanding. Skills Matrix: - Minimum of 3+ years" experience in ServiceNow Design and Development in a client-facing role. - Hands-on experience in various ServiceNow modules beyond ITSM. - Administration of ServiceNow instances, security management, workflow development, and integration with third-party applications/systems. - Integration of ServiceNow with other applications using Web-Services APIs. - Proficiency in scripting and front-end technologies. - Experience across multiple ServiceNow releases and Agile project methodologies. Qualifications & Certifications: - IT Degree or relevant tertiary education in Computer Science. - ServiceNow CSA + CIS ITSM certification. - ITIL Foundation Certified. Bonus Points: - Additional ServiceNow certifications. - Exposure to/general understanding of ServiceNow licensing.,

It's an exciting opportunity for a Junior Operational Enablement Manager role in Computacenters dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Supporting new business take on, projects and service extensions, as well as participating in migration and change projects. Taking the lead for minor In Life Changes that affects purely GSC RUN teams. New business: Taking part in process workshops and represent GSC requirements supported by an Operational Enablement Manager. Achieves customer satisfaction on projects through proactive and solution-orientated behaviour. Build and maintain strong relationships both internally and externally in order to achieve project objectives. Update and track required project documentation to enable successful project outcomes and up to date information on project progress. Coordinate and plan requirements to ensure project outcome deadlines are adhered to. Carrying out customer related Training and knowledge transfer for GSC Run teams. Supporting testing phase and creation of testcases for GSC Run. Support during hyper care phase for GSC. Contribute to the acceptance of service into GSC BAU. Work closely with Operational Enablement Manager and support them during Business take on / Changes. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Command over English in written and spoken. Continuous improvement focused. Experience of developing best practice policies and procedures for functional area. Experience of working in a project team and first involvements in projects. Basic understanding of change management. Proven experience of Microsoft applications. (Very) good GSC process know-how and network. Experience of relevant business systems e.g. SAP, ITSM, SNOW. Excellent interpersonal skills and ability to build relationships. Good literacy and numeracy skills. An understanding of the importance of Knowledge Management. Manages own and others workload. Confident spoken and written communication on management level. With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.,

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! REQUIREMENTS: Total experience:10+years. Strong working experience as a CMDB / Asset Management Consultant. Strong functional understanding of ITSM tools such as ServiceNow, JIRA, ManageEngine, Device42, or similar platforms. In-depth knowledge of CMDB processes, Asset lifecycle management, and ITIL best practices. Experience in gathering business requirements and converting them into actionable functional specifications. Strong communication and stakeholder management skills, with the ability to work across both technical and non-technical teams. Problem-solving mindset with a proactive approach to challenges. Hand on experience in ServiceNow. Exposure to enterprise-level transformation initiatives involving ITSM. RESPONSIBILITIES: Understanding the clients business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the clients requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements.

At PwC, the infrastructure team focuses on designing and implementing secure IT systems that support business operations. This includes ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Cloud operations professionals at PwC manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. In this role, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. In a fast-paced environment like ours, your adaptability is key as you work with a diverse range of clients and team members, each presenting unique challenges. Every experience is an opportunity for learning and growth, and you are expected to take ownership and consistently deliver quality work that adds value for our clients and contributes to team success. As you progress within the Firm, you will build a strong personal brand that opens doors to further opportunities. Key Skills required for this role include: - Having a learning mindset and taking ownership of your own development - Appreciating diverse perspectives and understanding the needs and feelings of others - Developing habits to sustain high performance and unlock your potential - Actively listening, asking questions for clarity, and effectively expressing ideas - Seeking, reflecting on, acting upon, and providing feedback - Gathering information from various sources to analyze facts and identify patterns - Committing to understanding business operations and developing commercial awareness - Learning and applying professional and technical standards while upholding the Firm's code of conduct and independence requirements. As a Windows and AWS Administrator, your responsibilities will include coordinating the day-to-day activities of operational systems, processes, and infrastructure needed for service offerings. This involves collaborating with clients to gather requirements and manage the business of operations, including stakeholders and delivery partners. Specific responsibilities include supporting services focusing on Windows operating systems, extensive experience with installation, configuration, and maintenance of Windows & VMware infrastructure, involvement in AWS cloud projects, and more. Qualifications for this role include a Bachelor's degree in Computer Science or a related field, a minimum of 3 years of hands-on experience with Windows operating systems & VMware, a strong understanding of ITIL principles and ITSM, current knowledge of industry trends, excellent communication skills, attention to detail, interpersonal skills, and leadership qualities.,

We are seeking a skilled ITSM / ITAM Implementation Lead with extensive experience in enterprise service management solutions. Your expertise will be crucial in implementing and integrating platforms like Atlassian JSM, Device42, Lansweeper, and cloud-based discovery tools. As the ITSM / ITAM Implementation Lead, you will play a key role in leading the requirements gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms. Your responsibilities will include designing ITIL-compliant processes for incident, change, problem, and service request management, defining and implementing foundation data templates and process standards, and driving the implementation of various platforms. You will also be responsible for integrating ITSM platforms with other systems such as SIEM, SSO, SecOps, DevOps, and SAP, ensuring seamless integration with patch management, EDR tools, and security platforms. Additionally, you will design and execute data migration from legacy ITSM/CMDB systems to modern platforms and ensure data accuracy and integrity by reconciling asset discovery data with existing asset management systems. The ideal candidate for this role should have a minimum of 8 years of experience in Enterprise Service Management (ESM) implementations, with a strong command of ITIL practices and certification. You should have a proven track record of leading end-to-end project implementations as a Tech Lead, hands-on experience with Atlassian JSM, and experience in SSO integration and Atlassian Data Guard. Experience with asset discovery and management platforms like Lansweeper and Device42 is essential, along with a successful track record of delivering projects with a large number of assets. Experience in EOL/EOS Management, using platforms like Atlassian, Device42, or ServiceNow, asset discovery on cloud platforms, and working knowledge of integrating ITSM platforms are also desired qualifications. If you are looking to leverage your expertise in ITSM / ITAM implementations and have a passion for driving successful projects in complex enterprise environments, we encourage you to apply for this challenging and rewarding role.,

A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. You will work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Your role involves developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives. Key Responsibilities Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations. Define and execute the ServiceNow development roadmap, aligning with organizational goals. Collaborate with IT leadership and stakeholders to drive platform adoption and innovation. Establish governance frameworks, coding standards, and security protocols for ServiceNow development. You will be responsible for designing, developing, and deploying ServiceNow applications, service catalog items, workflows, and integrations while providing effort and schedule estimates. Provide technical solutions, design, and development guidance to the engineering team for various ServiceNow modules. Lead complex integrations with third-party applications using different technologies. Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes. Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards. Support the Operations/SRE team to manage system upgrades, patching, and overall platform stability. Collaborate with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions. Support the Transformation lead for continuous service improvement and Ops Lead for platform management activities. Technical Expertise Required Skills & Qualifications: - Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks. - Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow. - Proven experience in enterprise-wide integrations and ServiceNow architecture design. - Experience in CI/CD, DevOps methodologies, and Agile/Scrum development. Certifications - ServiceNow Certified System Administrator (CSA), - Certified Application Developer (CAD), - Certified Implementation Specialist (CIS) is preferred. Experience Required: - Bachelor's or master's degree in IT or Computer Science. - 7 to 10 years of experience in ServiceNow development and leadership roles. About Our Company Ameriprise India LLP has been providing client-based financial solutions for over 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence, focusing on Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive, collaborative culture that rewards contributions and offers opportunities for growth and community involvement. If you are talented, driven, and seeking to work for an ethical company that values its employees, consider a career at Ameriprise India LLP. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology,

Role & responsibilities Minimum 5 years of hands-on experience with ServiceNow (ITSM and ITAM modules). Strong Experience of Business Process Management methodologies and frameworks. Experience designing and implementing ITIL-based service management processes. Knowledge of CMDB , Discovery , and Asset Lifecycle Management . Strong analytical and problem-solving skills. Ability to translate business needs into technical requirements. Experience with stakeholder management and cross-functional collaboration. ServiceNow System Administrator or ITSM Implementation certification preferred

Role & responsibilities ServiceNow requirements: Expert in platform architecture, leveraging the latest ServiceNow features efficiently. Expert in front-end and back-end technologies, including performance optimisation. Strategic oversight of ITSM practices, driving continuous improvements. Leadership in mobile strategy, enhancing user experience and accessibility. Expert in leveraging ITOM for business efficiency, master in CMDB structuring and data accuracy. Mastery over complex integrations, using state-of-the-art middleware technologies. Strategic view of ATF approach towards entire platform of ServiceNow. Experience in defining new processes and applications with 'testing first' approach. Governance of ServiceNow environments, setting standards for administration and development. Strategizes deadline management company-wide, mentors teams in problem-solving techniques. Preferred candidate profile Work Timing and Work Mode: UK hours (13:30 PM to 22:30 PM IST) (Hybrid)

Role & responsibilities ServiceNow Developer A.ServiceNow Integration & Development: Design, develop, and implement integrations between ServiceNow and third-party systems (e.g., CRM, ERP, HR, Active Directory) using REST/SOAP APIs,JSON, IntegrationHub, MID Server, and third-party connectors. Develop and maintain APIs, web services, and other integration interfaces to support data exchange between systems Configure and customize ServiceNow to support integration requirements, including creating custom tables, fields, and forms. Develop and maintain scripts, workflows, and business rules to support integration logic and data processing. Troubleshoot and resolve integration issues, including debugging and testing integrations. Preferred candidate profile We are looking for a ServiceNow Integration Specialist to design, develop, and deploy ServiceNow integrations and custom workflow automation solutions using APIs, AppEngine and Creator Studio. The role involves integrating ServiceNow with external systems, optimizing workflows, and ensuring seamless data exchange while maintaining security and compliance standards. Experience : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 5-7 years of experience in ServiceNow complex environment. Those can apply who can join in 15 days kindly send details along with profile CTC ECTC

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Posiiton name : Servicenow developer Skills : Servicenow , ITSM,CSM,SMDB,ITOM Exp : 5-12yrs Role & responsibilities Preferred candidate profile

ServiceNow GenAI Architect / Lead Developer with 7-9 years of experience to lead AI-driven initiatives within the ServiceNow platform. This remote, full-time contractual role focuses on integrating Azure OpenAI with ServiceNow, implementing Now Assist modules, and enhancing ITSM/ITOM workflows using GenAI. The ideal candidate will architect and deliver scalable solutions that automate ticket summaries, knowledge article generation, and improve productivity through AI-enabled automation. Prior experience with Now Assist and Azure OpenAI is essential. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote.

Interested Candidate can apply using below link: Link: - https://www.jobs.global.fujitsu.com/job/ServiceNow-Multi-Skills-Senior-Technical-Consultant-2087/2087-en_US/ Role and Accountabilities: This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, candidates will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementations Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy. Configure and build integrations with SCCM, SCOM, SAP, Workday, etc. Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM. Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc. Define business problems/opportunities with constraints, goals, budgets and timelines. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Coach and advise other Developers. Qualifications Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities