We are urgently seeking a ServiceNow GRC specialist with 8 to 15 years of experience. This remote position aligns with Saudi timings and requires a candidate based in India with profound expertise in ServiceNow GRC. hashtag#immediatejoiners hashtag#immediatehirring hashtag#servicenowGRC hashtag#sauditimming hashtag#freelance hashtag#remote hashtag#contractual please share the resume immediately to my id aditi.duvvuri@appitsoftware.com

Were looking for a strategic, hands-on Marketing Head / Product Marketing Manager (PMM) to take full ownership of RazorThinks marketing engine leading go-to-market (GTM) execution, product positioning, and full-funnel demand generation. This is not a brand-only leadership role we need a true operator who can: Translate technical product capabilities into business value Run with lean resources Mentor a team of high-performing marketers Move fast with AI-first marketing workflows Youll own the success metrics across pipeline, lead generation, market positioning, and content velocity. Key Responsibilities GTM Strategy & Positioning Define and drive Virimas GTM playbook for core and AI-enhanced product features Develop compelling narratives that resonate with enterprise IT and security leaders Perform competitor research, market analysis, and ICP refinement regularly Partner with Product, Sales, and Customer Success to ensure message-market fit Demand Generation & Funnel Growth Own the end-to-end marketing funnel from top-of-funnel awareness to SQL handoff Lead multi-channel campaigns across LinkedIn, SEO, email, partnerships, and events Build scalable content engines (owned and performance) aligned to the buying journey Team Leadership & Execution Manage a lean team of content marketers, growth specialists, ops, and web developers Lead by example: write, experiment, and test as needed Foster a high-ownership, collaborative, AI-savvy culture within the team Analytics, Budget & Optimization Set and monitor KPIs: MQLs, pipeline velocity, attribution accuracy, CAC, ROI Own the marketing budget, tool stack, and agency/vendor relationships Champion marketing automation, reporting hygiene, and performance reviews Requirements 8-10 years of experience in B2B SaaS marketing, with at least 3+ in product marketing or GTM leadership Background in technical products, preferably in ITSM, ITAM, CMDB, cybersecurity, or adjacent enterprise IT categories Demonstrated ability to own pipeline, launch products, and work cross-functionally Strong ability to lead and execute from positioning docs to campaign performance reviews Hands-on experience with AI tools (ChatGPT, Copy.ai, Jasper, SEMrush, HubSpot, Visla, etc.) Excellent storytelling, messaging, and communication skills for technical and business audiences Experience working with US counterparts and timezone overlap Experience selling to public sector clients or navigating compliance-driven environments Experience with product-led growth (PLG) motions Background in technical writing

Role & responsibilities Need candidate who can work from Bangalore - Marathahalli office only. Experience range : 3-5 years Looking for below skills: - Server Management - Patching and upgrades - Power Shell - Should be aware of the end-to-end implementation of Organization AD Tree. - Very good communication skills - MS 365 User Admin Code - Sharepoint and one drive - MS Exchange - MS Identity - MS Endpoint Management - MS Security and Compliance - Driver Management - Active Directory - Domain Management - Network Printers - Network Drives - VPN /RDP - Support for other apps like Adobe, Xero, MYOB

Responsibilities: * Collaborate with cross-functional teams on ITOM projects * Design, develop, and maintain ServiceNow solutions * Ensure technical excellence through architecture and leadership

Role & responsibilities: As a ServiceNow Senior Developer, you will hold a pivotal role within our organization, leading the design, development, and implementation of solutions on the ServiceNow platform. You will collaborate closely with cross-functional teams and stakeholders to understand requirements, drive technical innovation, and ensure the effective delivery of IT service management (ITSM) solutions. This position demands expertise in ServiceNow, a strong commitment to excellence, and a drive to optimize business processes. Responsibilities: Solution Design: Lead the design and architecture of ServiceNow applications, ensuring alignment with organizational requirements and best practices. Development: Take charge of developing complex ServiceNow solutions, including applications, modules, and workflows, to automate and optimize business processes. Customization: Customize ServiceNow forms, fields, lists, UI components, and user experiences to meet specific business needs. Scripting Mastery: Demonstrate mastery in scripting, including writing server-side and client-side scripts (JavaScript), such as Business Rules, Script Includes, and UI Actions. Workflow Excellence: Develop and optimize workflows, business rules, and automation scripts to streamline IT and business processes. Integration Leadership: Lead integration efforts with third-party systems and applications, overseeing data consistency and smooth data exchange. Service Catalog Innovation: Drive enhancements to the service catalog, encompassing catalog items, variables, and order guides, and collaborate with stakeholders to expand service offerings. Incident and Problem Management: Manage and enhance incident and problem management processes, including incident categorization, prioritization, and timely resolution. Quality Assurance: Ensure the quality and reliability of ServiceNow solutions through thorough unit testing, system testing, and debugging. Documentation Leadership: Lead efforts in documenting technical solutions, system design documents, process flows, and best practices for the benefit of the team and the organization. Continual Service Improvement: Participates in Continual Service Improvement activities, as required by customer demands. Collaboration Excellence: Collaborate closely with diverse teams, including administrators, business analysts, and IT stakeholders, to implement solutions and drive improvements. Candidate requirements: 5+ years of demonstrated experience as a ServiceNow Developer ServiceNow Certified System Administrator certification is highly desirable. ServiceNow Certified Application Developer certification is highly desirable. Basic understanding of IT service management (ITSM) processes. Proficiency in JavaScript, HTML, CSS, Angular JS and other web technologies. Expertise in ServiceNow scripting, including Business Rules, Script Includes, client scripts, workflows, and Flow-Designers. Expertise in Service Catalog development and catalog integration with other systems. Hands-on experience with ServiceNow UI builder, Virtual Agent & AI tools. Experience in implementing integration with multiple third-party tools. Strong problem-solving and analytical skills. Effective communication and teamwork abilities. Eagerness to learn and adapt to new ServiceNow features and best practices

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs, developing and implementing solutions, and ensuring the applications are functioning optimally. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with stakeholders to gather requirements and understand business processes. Design and develop applications using ServiceNow IT Service Management. Configure and customize applications to meet specific business needs. Perform testing and debugging to ensure the applications are functioning correctly. Provide technical support and troubleshooting for application issues. Stay updated with the latest industry trends and technologies. Assist in training and mentoring junior professionals. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in designing and implementing ServiceNow workflows and modules. Knowledge of ServiceNow scripting languages such as JavaScript and Glide. Familiarity with ITIL processes and frameworks. Ability to analyze and troubleshoot complex technical issues. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A Bachelor's Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Troubleshoot and resolve application defects and issues. Stay updated with the latest industry trends and technologies. Assist in the testing and deployment of applications. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM). Experience with ServiceNow platform and its various modules. Strong understanding of IT asset management processes and best practices. Knowledge of software licensing and compliance. Experience in designing and implementing ServiceNow SAM solutions. Good To Have Skills:Experience with IT Service Management (ITSM) processes. Familiarity with ServiceNow Discovery and Service Mapping. Experience with ServiceNow integrations and APIs. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs. Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Service Management. Good To Have Skills:Experience in ServiceNow IT Operations Management. Solid understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other enterprise systems. Strong analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management. This position is based at our Mumbai office. Qualifications Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary : As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills:Service Desk Management. - Good To Have Skills:Service Desk Voice Support. - Strong understanding of IT operations and support. - Experience with incident management and problem management. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the success of the project by leveraging your expertise in ServiceNow Software Asset Management (SAM) and collaborating with the team to deliver high-quality solutions. Your typical day will involve analyzing business needs, designing and implementing application solutions, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business requirements. Collaborate with stakeholders to gather and analyze business needs. Create technical specifications and design documents. Implement and configure applications using ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) or Servicenow Custom Application Creation or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management Good To Have Skills:Experience with IT Asset Management (ITAM) tools. Strong understanding of IT asset management principles and best practices. Experience in designing and implementing ServiceNow SAM solutions. Knowledge of software licensing and compliance. Familiarity with ITIL processes and frameworks. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and debugging of applications to ensure functionality. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow applications. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful project delivery. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the quality and performance of applications through testing and debugging. Contribute to the continuous improvement of application design and development processes. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Experience with IT service management processes and best practices. Strong understanding of application design principles and patterns. Knowledge of web development technologies such as HTML, CSS, and JavaScript. Experience with database design and SQL. Good To Have Skills:Experience with Agile development methodologies. Familiarity with ITIL framework. Knowledge of IT service management tools and platforms. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Noida office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management. Accurately define client issues and design effective solutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills: Must To Have Skills:Expertise in Service Desk Management. Good To Have Skills:Knowledge of ITIL framework and related technologies. Strong understanding of client issue resolution and product knowledge. Experience in collaborating with cross-functional teams. Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Design and develop applications based on business requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical documentation for developed applications. Conduct testing and debugging of applications. Provide technical support and troubleshooting for application issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Nagpur office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 2 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Ensure smooth operation of the system or application by monitoring and maintaining its functionality. Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Good To Have Skills:Experience with ServiceNow Software Asset Management (SAM). Strong understanding of software license management principles and best practices. Knowledge of software asset management tools and systems. Ability to analyze license usage and optimize license utilization. Familiarity with license compliance and audit processes. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Software License Management. This position is based at our Bengaluru office. A Graduate with 15 years of education is required. Qualifications Graduate with 15 years of education

Overview An Agile Scrum Master is responsible for helping to remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The role works in an Agile delivery team with other members to develop and enable technical solutions that satisfy the needs of a variety of PepsiCos business processes. The role must be able to deliver work product required by Agile development methodologies for software development delivery as defined by the Delivery Lead which includes helping the assigned agile delivery team meet its goals and coordinate activities with other teams. The ESM team follows an Agile project methodology and requires an individual who has good multi-tasking and organizational skills. The successful candidate must also Lead, coach, and manage more junior solution testers. Review, evaluate and provide test input during business requirements and design specifications gathering sessions. Responsibilities Guides the team in the use of SAFe Agile/Scrum practices to ensure value and customer satisfaction - Leads the team on self-organizing to fulfill the Agile/Scrum framework Ensures Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls Assesses the Scrum Maturity of the team/organization and coaches the team to higher levels of maturity at a pace that is sustainable and comfortable for the team/organization Responsible for removing impediments to team progress Facilitates discussion to identify alternatives or different approaches, enable decision-making, and / or resolve conflict. Embraces new tools and techniques to manage oneself and a team. Enables an environment of trust where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving. Facilitates delivery without coercion, assigning, or dictating the work. Assists with internal and external communication. Enables disclosure and transparency to the business about development and grows business trust Supports and educates the Agile teams Product Owner, especially with respect to grooming and maintaining the product backlog Provides support to the team using a servant leadership style whenever possible and leading by example Working on concurrent projects Working with a large number of stakeholders Qualifications Minimum 10 years of total work experience Excellent facilitation, situational awareness, and conflict-resolution skills Knowledge of burndown techniques, retrospective formats, bug bashing, Kanban, etc Experience working with Agile-oriented User Stories, ATDD, TDD, continuous integration, and continuous and automated testing. Previous experience as a team lead Excellent communication and mentoring skills Knowledge of ServiceNow a plusDeep knowledge of ITSM, ITOM, DevOps, and SecOps. Good understanding of ITIL processes. Good understanding of agile and hybrid Project Management methodologies. Knowledge of ServiceNow instance design and administration

Manage and configure ServiceNow IT Service Management (ITSM) modules, ensuring efficient service delivery, incident management, and process automation in the IT environment.

Design, develop, and configure ServiceNow applications and workflows. Implement ITSM, ITOM, and automation solutions. Customize ServiceNow modules to optimize IT service management and enhance user experience. Integrate with third-party systems to streamline business operations.

Manage SAP incidents and ensure efficient resolution using SAP Solution Manager. Provide support for configuration, change management, and process monitoring within SAP environments.

The Service Desk Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk Management domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Desktop Management - Infrastructure Services (IS) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Desktop Management - Infrastructure Services (IS) domain.

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

The ServiceNow lead / Sr. Developer role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow lead / Sr. Developer domain.