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3.0 - 8.0 years
18 - 30 Lacs
Pune, Bengaluru
Hybrid
Hello, Were Hiring: ServiceNow Developer | 3+ Years | Pune / Bangalore | Contract We're looking for ServiceNow Developers to join our growing team working on global projects across ITSM, ITOM, GRC, HRSD, and more. If youre passionate about building scalable solutions and ready for your next career move, wed love to connect. Locations: Pune & Bangalore Interview Drive: 19th July 2025 (Walk-in at Pune Kharadi) Experience: 3 to 7 years Key Skills Were Looking For: Hands-on experience in ServiceNow support or development Strong knowledge of ITSM, ITOM, ITAM, HRSD, GRC, CMDB Good scripting skills in JavaScript, REST APIs, JSON Exposure to Service Portal is a plus Experience in ServiceNow integrations and upgrade projects ServiceNow CSA / ITIL certifications preferred What Youll Get: Opportunity to work on large-scale, global implementations Fast-paced learning environment with strong tech teams Flexibility to grow across modules and projects Interested? Apply now or reach out directly. If you’re around Pune, walk in for the drive on 19th July and let’s talk in person. Tag a friend who might be a great fit or refer and earn INR 50,000/- if your friend get selected! Thanks, Latha | iitjobs
Posted 3 weeks ago
7.0 - 11.0 years
5 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Location- Pan india Experience- 5+ Provide L3 support for IBM Maximo issues, including performance, technical, functional, and integration problems. Analyze and resolve complex technical issues, identifying root causes and applying long-term fixes. Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes. Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools. Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems. Participate in incident, problem, and change management processes. Work with business stakeholders to understand requirements and translate them into technical solutions. Perform code reviews, ensure adherence to best practices, and maintain technical documentation. Document technical solutions, user guides, and support handover materials. Ensure SLAs are met and support incidents are tracked and resolved using ITSM tools like ServiceNow or Remedy. Development and Modify Oracle Store Procedure, Triggers &Schedules Develop Complex SQL Queries
Posted 3 weeks ago
1.0 - 4.0 years
8 - 12 Lacs
Chennai
Work from Office
Job Description As an Associate for Product Adoption, you will be the cornerstone of our customers success, ensuring they achieve maximum value from our product from day one. You will guide new clients through a seamless implementation journey, empowering them to become expert users and advocates. Roles & Responsibilities Lead Customer Onboarding: Architect and execute tailored onboarding strategies, implementing best practices to accelerate customer time-to-value and drive initial product adoption. Deliver Expert Training: Develop and deliver compelling product training sessions and documentation for diverse audiences, from IT administrators to end-users, ensuring high levels of engagement and comprehension. Serve as a Trusted Advisor: Act as the primary technical liaison during the onboarding phase, proactively identifying and resolving challenges by collaborating with Product, Engineering, and Support teams to ensure a frictionless customer experience. Qualifications Service Management: ITIL certification or a strong, demonstrable understanding of IT service management frameworks. Networking Proficiency:
Posted 3 weeks ago
4.0 - 9.0 years
10 - 14 Lacs
Hyderabad
Work from Office
IT Manager, Major Incident Management, Hyderabad, TN Are you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it s time to join Western Union as our regional Major Incident Management team manager . Western Union powers your pursuit. We are looking for someone responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy. Role Responsibilities Responsible to establish, lead, and ensure flawless performance of one of the three regional Major Incident Management teams. Coaches, trains and works to attain maturity of the major incident management team. Provides guidance, planning and direction for business unit on budgets and proactive allocation of resources to ensure the highest process execution standards. Manages, monitors, reports, and executes the Major Incident Management Process, including Major Incident process engineering and response operations - coordination of service outage avoidance and service restoration activities. Ensures the process is documented and executed as defined, metrics are tracked and reported. Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution. Works with IT Change, Problem and other ITSM processes to ensure holistic approach. Runs major incident retrospectives, identifies opportunities and drives continual service improvement. Role Requirements For such a demanding role, you ll have 4+ years of related experience, organizational and process planning and strategy execution, along with experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently. 8+ years of application and infrastructure technology operations experience in the Hybrid environment. Bachelor s degree in computer science or related field. Proven record of successful experience leading teams. Engineering / DevOps / SRE experience is an advantage. Experience operating and governing a managed service environment. Strong analytical and problem-solving skills. Self-motivated, with a get things done attitude able to roll-up sleeves , properly prioritize and deliver critical results during crisis situations round the clock. Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds. Strong business writing, presentation, and verbal communication skills in English language are a must. We make financial services accessible to humans everywhere. Join us for what s next. Western Union is positioned to become the world s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you re ready to help drive the future of financial services, it s time for the Western Union. Learn more about our purpose and people at https: / / careers.westernunion.com. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https: / / careers.westernunion.com / global-benefits / ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-HR1 #LI-Hybrid Estimated Job Posting End Date: 07-22-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Posted 3 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Process Manager, Major Incident Manager, Hyderabad, TN Are you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it s time to join Western Union as a Major Incident Manager . Western Union powers your pursuit. We are looking for someone responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management. Role Responsibilities Responsible to protect service availability through effective execution of the enterprise Major Incident Management process. Manages, monitors, reports, and executes the Major Incident Management Process. Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication. Runs major incident retrospectives, identifies opportunities and drives continual service improvement. Ensures the process is executed as defined, metrics are tracked and managed. Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution. Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in maximized resiliency and availability. Role Requirements For such a demanding role, you ll have 4+ years of major incident management experience in an enterprise. Experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently. Proven record of successful experience leading teams through crisis situations. 8+ years of application and infrastructure technology operations experience in aHybrid environment resulting in strong technical expertise. Engineering / DevOps / SRE experience is an advantage. Bachelor s degree in computer science or related field. Experience operating and governing a managed service environment. Strong analytical and problem-solving skills. Self-motivated, with a get things done attitude able to roll-up sleeves , properly prioritize and deliver critical results during crisis situations round the clock. Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds. Strong business writing, presentation, and verbal communication skills in English language is a must. We make financial services accessible to humans everywhere. Join us for what s next. Western Union is positioned to become the world s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you re ready to help drive the future of financial services, it s time for the Western Union. Learn more about our purpose and people at https: / / careers.westernunion.com. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https: / / careers.westernunion.com / global-benefits / ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-HR1 #LI-Hybrid Estimated Job Posting End Date: 07-22-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Posted 3 weeks ago
6.0 - 11.0 years
12 - 22 Lacs
Pune
Hybrid
SNOW DEVELOPER Basic Requirements: Minimum 4+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
Posted 3 weeks ago
2.0 - 4.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd, We are hiring for CPI, Maximo, ITSM - MIM, Oracle PL-SQL skills. Please walk-in for interview on 18th July 2025 at Bangalore location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-217944 Interview details Interview Date: 18th July 2025 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore :: Infosys JP Nagar Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: Maximo Hands-on experience with IBM Maximo Application Suite (MAS), including familiarity with its core applications like Maximo Manage. Solid understanding of Enterprise Asset Management (EAM) and Asset Performance Management (APM) concepts. Experience with MAS configuration tools (e.g., Application Designer, Database Configuration, Automation Scripts, Escalations, Workflows). Basic understanding of MAS data model and database concepts (SQL queries). Familiarity with integration concepts (APIs, web services, middleware). Job Description: Oracle PL/SQL Working knowledge of Oracle 11g/Oracle 12c added capabilities and functionality. Strong programming/development skills using PL/SQL (package, procedures, functions, triggers) and batch coding skills such as Bulk collections, dynamic SQL, and parallel processing. Experience working with source control. Should be good in advance plsql/tuning/UTL feature/ Developer Tools(toad) Proficient in performance tuning (PL/SQL) using SQL Trace, Explain Plan, Indexing and Hints. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
Pune
Work from Office
ITSM JD:- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Service Request Management, Change Management, Knowledge Management or other ITSM modules. Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, email scripts and workflow run scripts Experience with creating flow designer and custom workflows. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Hands-on Integrations experience with Enterprise suite application Should have working experience in portal development in ServiceNow. Good knowledge on adding multiple pages and adding widgets on the portal in service now Should be able to build custom widgets as per the need for each requirement Experience in building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs. Experience with ServiceNow Orchestration and Integration hub. Programming proficiency in JavaScript, HTML, Ajax, Angular and Jelly scripting Debugging skills along with coding skills is mandatory Experience with extending the ServiceNow schema to custom applications Experience in creating costume applications. Experience in creating a data source, imports and transform maps Experience in using ATF to develop and execute test cases Experience in ServiceNow version upgrades. Experience with MID server and Import Sets Monitor health, environment upgrade/clone, usage, and overall compliance of the application Knowledge in creating reports and dashboards using Performance analytics
Posted 3 weeks ago
3.0 - 6.0 years
10 - 14 Lacs
Mumbai
Work from Office
- Strong Hands-on Experience in Shell Scripting: Proficient in writing and debugging shell scripts for task automation, job scheduling, and system maintenance. - Control-M administration experience as Level 2/3 level for complex infrastructure and environment. - Ability to schedule jobs, monitor and correct the issues related to backups, applications, file transfers, etc. - Handled Priority 1 and critical issues related to Control-M. - Knowledge on integrations using plugins and API based connections with other infrastructure services. - Setup and maintain high availability of the Control-M environment of a large infrastructure environment. - Ability to maintain, upgrade and patch the Control-M environment and suggest recommendation for value addition. - Document technical solutions and build SOPs for the monitoring team. - Knowledge on Linux, Unix and Windows environment is mandatory. - Should have Excellent communication and interpersonal skills; helps contribute to timely completion of project deliverables well short of schedule - Rich exposure in automation & programming through UNIX shell scripting, Python or any other scripting language is added advantage - Analytical skill to understand user requirements, procedures, and problems to automate processing or to improve existing job flows and schedules systems - Knowledge on ITIL and Certification preferred. - Knowledge on ServiceNow ITSM tool - Basic understanding of scripting and batch knowledge - Very good understanding of ITIL V3 Fundamentals - Fair knowledge of Windows, Linux & Mainframe operating systems - Good foundation of networking concepts - Nice to have: Knowledge & experience working with different automation tooling within IT Operations - Very good communication & coordination skills - Very good analytical thinking and problem-solving abilities
Posted 3 weeks ago
3.0 - 8.0 years
7 - 11 Lacs
Telangana
Work from Office
We have Immediate Openings on Alteryx for Contract to Hire role for multiple clients. Design and implement operational data quality controlling. Build a 'user friendly' interface, visual workflows, inferential rules, 3rd party data, and other capabilities to drive improvements in measuring the quality of data in various data sources within bank. Qualifications / Required Skills Minimum 3 years of related experience with Alteryx. Certification preferred. Minimum 7 years of experience in IT industry and focus on data. Need understanding of developing Alteryx Macros Need understanding of Alteryx Application creation. Should have experience in Database Data connection. knowledge in workflow performance At least developed/worked in 30 workflows. Core certified in Alteryx. Experience in Scheduling and Triggering workflows in Gallery. Experience in Error handling techniques If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience
Posted 3 weeks ago
5.0 - 10.0 years
8 - 12 Lacs
Chennai
Work from Office
Job Summary: We are seeking a skilled ServiceNow Backend Developer /ServiceNow Portal Developer to design, develop, and implement solutions on the ServiceNow platform. You will work closely with cross functional teams to deliver scalable backend customizations, integrations, and automation for ITSM and other ServiceNow modules. Key Responsibilities: • Develop and customize ServiceNow applications using JavaScript , Glide API , and Server-side scripting . • Configure and manage core ServiceNow modules such as ITSM, CMDB, Incident, Change, Problem, Service Catalog , etc. • Design and implement business rules, script includes, scheduled jobs, ACLs , and other backend components. • Build integrations between ServiceNow and other enterprise systems using REST/SOAP APIs , MID Servers , or Integration Hub . • Maintain and improve backend performance, scalability, and security. • Collaborate with frontend developers, architects, and process owners to define requirements and deliver robust solutions. • Ensure adherence to ServiceNow best practices, coding standards, and governance guidelines. • Conduct code reviews, unit testing, and participate in deployment processes. • Maintain proper documentation of code, architecture, and configurations. • ServiceNow certifications (e.g., CSA, CAD, CM Pro or SOM ) must Required Skills & Qualifications: • Bachelors degree in Computer Science, Information Technology, or related field. • 3+ years of hands-on ServiceNow backend development experience. • Strong proficiency in JavaScript , Glide API , and ServiceNow scripting techniques. • Experience with ServiceNow Studio , Update Sets , and Application Scoping . • Solid understanding of CMDB architecture, ITIL practices, and ITSM workflows. • Experience integrating ServiceNow with external systems (REST, SOAP, LDAP, etc.). • Knowledge of Access Control Rules (ACLs) and security best practices. • Strong debugging and problem-solving skill
Posted 3 weeks ago
3.0 - 8.0 years
7 - 17 Lacs
Pune
Work from Office
Role & responsibilities : The Service-now Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Preferred candidate profile Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
Posted 3 weeks ago
10.0 - 15.0 years
30 - 35 Lacs
Bengaluru
Work from Office
What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from Why We Exist, Our Purpose and Our Transformation 7-Eleven exists to be a customer-obsessed, digitally enabled organization, seamlessly linking our physical stores with digital products and services.Our purpose is to redefine convenience by continually delivering best-in-class customer experiences and solutions in an environment where consumer demands are rapidly changing.By anticipating customer needs, we develop and deploy platforms that allow customers to shop, pay and receive products and services how they choose. For our success, we are executing a cultural change underscored by leadership principles and supported by realigning organizational resources and processes. SUMMARY 7-Eleven is a dynamic, fun and friendly environment where intelligence and creativity can shine within an innovative environment. Whilst this arguably makes the task of attracting top talent easier, the demand to drive innovation across all areas means our pace of growth is challenging as is our need to hire the best! Hiring, developing and rewarding great talent is part of our DNA. 7-Eleven is a rapidly growing retailer, known for our highly sought-after products, such as Slurpee and Big Bite. Brain Freeze is a 7-Eleven registered trademark for our 54-year-old Slurpee and with over 78,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month. THE ROLE Operations Support Lead should be able to monitor Applications/Microservices/DBs/Resources/Reports on Prod env and be able to do Incident, problem management. Implement Pro-Active Monitoring on the applications, address service tickets and support the day-to-operations for store setups, acquisitions, PoS migrations for Stores. Ensure that the daily schedules are successful and for failures run the manual steps to address the issues. Co-ordinate with Onsite team and do proper handoffs on a day-to-day basis for incidents, tickets and problem management. Responsibilities 1. Should be able to monitor and troubleshoot production deployed microservices event driven applications using distributed logging tools like new-relic, tableau/powerbi reports 2. Monitor Application logs, metrics, alerts and pro-actively resolve the incidents 3. Well versed with ITSM processes for Incident, Problem, Change, Release management (ITSM Certification is an Added Advantage) 4. Should have hands-on experience with Java, Spring Boot, React/Angular full stack development, Reactive programming (Webflux, mono) 5. Should be able to trigger builds, analyse CI/CD Devops pipeline 6. Should have hands-on experience with Kafka or any other event driven messaging systems 7. Should have hands-on experience in any one of the Cloud Platforms 8. Should have excellent communication skills and co-ordination skills to interact with multiple teams to analyse, resolve an incident 9. Ensure Applications deployed on prod are compliant with Code Quality(CheckMarx), Security Vulnerability report(AquaScan) 10. Identify Tech-debts and add to product catalogue and discuss tech-debts with dev team 11. Should support the production deployments and monitor after the deployments. Preferred Qualifications: 12+ Years of Experience in design/development and Operations Support Experience in atleast one of the Cloud Platforms - AZURE/AWS/GCP (Azure Preferred) Certification in SpringBoot and/or Cloud Platforms preferred Visit us @ https://corp.7-eleven.com/corp/about to know more
Posted 3 weeks ago
4.0 - 9.0 years
12 - 17 Lacs
Hyderabad
Hybrid
ITIL Foundation Certification ServiceNow Developer Certification ITSM, ITBM, ITOM, HR Case modules Proven exp. designing & implementing Service Portal solutions & custom widgets Develop & configure solutions within the ServiceNow platform Required Candidate profile Support issues & contribute to system stability Develop system integrations & process automation Confi. UI elements such as pages, macros, notifications, dashboards Participate in Agile development
Posted 3 weeks ago
7.0 - 9.0 years
9 - 11 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
ServiceNow GenAI Architect / Lead Developer with 79 years of experience to lead AI-driven initiatives within the ServiceNow platform. This remote, full-time contractual role focuses on integrating Azure OpenAI with ServiceNow, implementing Now Assist modules, and enhancing ITSM/ITOM workflows using GenAI. The ideal candidate will architect and deliver scalable solutions that automate ticket summaries, knowledge article generation, and improve productivity through AI-enabled automation. Prior experience with Now Assist and Azure OpenAI is essential. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote
Posted 3 weeks ago
2.0 - 7.0 years
8 - 12 Lacs
Hyderabad, India
Work from Office
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title ServiceNow Developer Location: Hyderabad, India Employment type Full time, regular, hybrid work arrangements Benefits Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support The job AVEVA is expanding the applications team focussed in ServiceNow platform. As a ServiceNow developer, you will be responsible for development & maintenance of AVEVAs ServiceNow platform, which supports IT service management to automate business processes. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations. Key responsibilities Develop and maintain ServiceNow application & integrations. Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization. Write efficient & high-quality code which is scalable & maintainable. Develop and maintain technical documentation for ServiceNow applications and integrations. Create go-to-market proof-of-concept applications on the ServiceNow platform. Create unique service portal pages and widgets to aid the business organization. Ensure that ServiceNow applications are stable, scalable & secure. Troubleshoot & debug issues in ServiceNow applications and integrations. Stay up-to-date with the latest ServiceNow technologies and trends. Qualifications: Minimum 2+ years of experience as a ServiceNow developer. Minimum 1+ years of experience in end-to-end ITSM/HR Project implementations. Essential requirements & skills: Extensive knowledge of JavaScript. Knowledge of CMDB Implementation. Familiarity with UI, SQL, HTML and CSS. Knowledge of XML and structural programming concepts. Experience using the ServiceNow platform. Knowledge of ITIL processes. Advanced problem-solving ability. Hands on in Glide Scripting, Java Script, HTML, CSS,XML, AJAX & Angular JS. Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs. A fundamental understanding of ITSM, ITIL or CMDB. Should be a ServiceNow Certified Consultant i.e., CSA, CIS-ITSM. End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process. ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge. Excellent communication & presentation skills. India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out moreaveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process InterestedGreat! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out moreaveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals, and minerals safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targetssustainability-report.aveva.com/ Find out moreaveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Posted 3 weeks ago
5.0 - 10.0 years
10 - 20 Lacs
Hyderabad
Work from Office
Key Skills: ServiceNow, SAMPro, HAMPro, CMDB, Service Portal, Integrations, ITSM, Incident Management, Problem Management, Change Management. Roles & Responsibilities: Administer and configure ServiceNow, focusing on SAMPro, HAMPro, and CMDB modules. Manage SAMPro Maturation, ensuring efficient management and usage of the application. Oversee the SAMPro Workspace for streamlined operations and enhanced user experience. Implement and configure HAMPro to optimize hardware asset management. Develop and maintain integrations between ServiceNow and other enterprise applications. Work with Service Portal for efficient user interface and experience in ITSM. Provide expertise in incident, problem, and change management processes using ServiceNow. Troubleshoot and resolve issues in the ServiceNow environment. Experience Requirement: 5-10 years of experience as a ServiceNow Administrator or ITSM Senior Developer. Hands-on experience with SAMPro, HAMPro, and CMDB modules in ServiceNow. Strong background in implementing integrations and managing Service Portal. Experience with SAMPro Maturation and Workspace management. Education: Any Graduation.
Posted 3 weeks ago
6.0 - 8.0 years
6 - 14 Lacs
Bangalore Rural, Bengaluru
Work from Office
Required Skills and Experience: 6+ years of experience in IT Business Analysis or Product Analyst roles, with at least 3+ years focused on ServiceNow HRSD . Strong understanding of HR processes and service delivery models . Experience implementing and optimizing HRSD modules including: Case & Knowledge Management Employee Service Center Lifecycle Events (Onboarding, Offboarding) Universal Request Ability to create clear documentation, user stories, and functional specifications. Familiarity with Agile/Scrum delivery methodologies. Strong collaboration and communication skills to work with cross-functional teams. Preferred Qualifications: ServiceNow certifications (e.g., Certified System Administrator , CIS-HR ). Experience with integrations between ServiceNow and HR systems (e.g., Workday, SAP SuccessFactors). Knowledge of data privacy laws (GDPR, HIPAA) and how they apply to HR data. Experience with employee journey mapping and self-service portal design. 1. share the mail with updated resume,will call you today and tomorrow. 2.Please call me,will screen and give the gate pass. 3. only face to face interview.
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
You are an experienced ServiceNow professional with a recent successful track record in implementing ServiceNow solutions, particularly in ITSM, ITOM, and SAM. Your goal is to quickly establish a reputation for success within a large and passionate organization. Your responsibilities will include leading ServiceNow engagements from start to finish. Additionally, you will: - Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management. - Collaborate with the architecture team to design and implement effective solutions that meet client requirements. - Optimize and maintain existing ServiceNow applications for performance and scalability. - Lead code reviews and enforce best practices in ServiceNow development. - Provide technical guidance and mentorship to junior developers. - Develop integrations with other business systems and applications. - Troubleshoot and resolve complex technical issues in the ServiceNow environment. - Stay updated on new ServiceNow features and technologies, integrating them into solutions as needed. - Communicate technical problems and solutions to both technical and non-technical audiences. - Consult with business analysts and project managers to develop appropriate technical solutions. - Document and obtain acceptance/approvals for selected final solutions. - Execute technical solutions as a Senior Consultant. - Contribute to the development of Fujitsu IP solutions in ServiceNow. - Coach and advise other Developers. Qualifications and Experience Requirements: - Bachelor's degree with a minimum of 5 years of ServiceNow design and development experience. - Development experience on the ServiceNow platform, including customization of applications like ITAM, ITSM, custom apps, and SAM. - Experience in developing ServiceNow solutions and technical design documents based on business requirements. - Experience in configuring ServiceNow Discovery and Service Mapping, including the setup of MID servers. - Experience with implementing custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API). - Experience in developing, implementing, and maintaining large-scale applications and systems. - At least two full lifecycle ServiceNow implementations in a lead consultant role. - Strong requirements gathering experience. - Programming expertise in Java, JavaScript, or other functional programming languages. - Understanding of ITIL practices. - Excellent written and oral communication skills. Skills and Certifications: - ServiceNow certifications - ServiceNow System Administrator, Certified Implementation Specialist are mandatory, and preferred in ITSM and ITOM Product lines. - ITIL v3 certification. - Excellent analytical and problem-solving skills. - Strong presentation development and Customer Presentation skills. - Successful teamwork experience and demonstrated leadership abilities.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world, and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hiring ServiceNow Professionals in the following areas: Our ServiceNow Competency is looking forward to hiring ServiceNow ITOM & SAM Developers for a client project who thrive on challenges and desire to make a real difference in the business world. The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. You should have the ability to effectively communicate technical concepts within the team and work individually or as part of a team to achieve project goals. You are required to have skills in the following areas: - Bachelor's degree in Computer Science, Information Systems, or a related field - Overall 5-8 years of experience in ServiceNow with at least 3+ years in ServiceNow SAM Development & Implementation - Good experience in ServiceNow implementation, Service Catalog, and Flow designer flows - Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide - Strong interpersonal and communication skills Responsibilities: A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service Request Management), ITOM (CMDB + Discovery), Software Asset Management. You should have 5+ years of ServiceNow Developer experience with 3+ years of experience in ServiceNow SAM application. Additionally, you should have hands-on design, development, and deployment experience with the ServiceNow platform. It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language, and work on the Notification Engine by creating custom notification tags. It is nice to have ATF skills and must have the Flow designer flow experience. You must create Service Request Definitions (SRD) using a standard process as well as an Advanced level and have working experience in creating web services, fetching the data to the vendor form, and configuring Mid-Tier. You should possess sound knowledge to use the data management tool to update the values in bulk. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles: - Flexible work arrangements, Free spirit, and emotional positivity - Agile self-determination, trust, transparency, and open collaboration - All support needed for the realization of business goals - Stable employment with a great atmosphere and ethical corporate culture,
Posted 3 weeks ago
4.0 - 8.0 years
0 Lacs
hyderabad, telangana
On-site
You are an experienced ServiceNow Developer with a minimum of 4 years of hands-on experience, proficient in JavaScript programming and ServiceNow best practices. You will be joining the team at Jade Global where your role involves designing, developing, and implementing solutions on the ServiceNow platform. Your responsibilities include configuring core ServiceNow applications, migrating update sets, building custom tools and dashboards, integrating with external systems, and conducting training sessions for end-users and administrators. As a ServiceNow Developer, you must have strong technical skills in ServiceNow platform development and configuration. You will be working in a hybrid mode, requiring you to be present in the office for two days a week in either Hyderabad or Pune. The interview process consists of a virtual interview followed by an in-person interview, which is mandatory. Key Responsibilities: - Design and implement ServiceNow solutions using JavaScript and platform capabilities. - Customize core applications and modules such as ITSM and Project Management. - Migrate update sets and changes across different environments. - Create and maintain various ServiceNow components like Tables, Business Rules, UI Actions, etc. - Develop custom tools and dashboards to facilitate IT and business workflows. - Integrate ServiceNow with external systems and APIs. - Configure and optimize workflows and approval processes. - Conduct training sessions for end-users and administrators. - Validate and deploy patches, updates, and new versions of ServiceNow. Required Qualifications & Skills: - Minimum 4 years of hands-on experience as a ServiceNow Developer. - Proficiency in JavaScript programming. - Experience with ITSM, Project Management, and related modules. - Ability to develop custom applications and tools in ServiceNow. - Hands-on experience with ServiceNow integrations and REST/SOAP APIs. - Strong understanding of ServiceNow architecture and platform upgrades. - Valid CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications. - Excellent communication and problem-solving skills. Preferred Attributes: - Strong analytical and troubleshooting skills. - Self-motivated, team-oriented, and able to work independently. - Willingness to attend in-person interviews and work in a hybrid mode as required.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
thiruvananthapuram, kerala
On-site
At EY, you are part of a globally connected powerhouse of diverse teams that is committed to shaping your future with confidence. Joining EY means contributing to building a better working world. As a Senior/Developer in ITOM/SecOps/IRM at EY GDS-ServiceNow team, you will have the opportunity to work on solving client problems using the ServiceNow platform. You will collaborate with a high-quality team and have a chance to innovate and create products that address client needs. Key Responsibilities: - Configuration and customization of the ServiceNow system, creating workflows - Building service request fulfilment workflows based on customer requirements - Automating tasks using scripting tools and ServiceNow functionality - Integrating and automating processes using Orchestration, Web Services, and more - Gathering specifications from business departments and delivering products that meet requirements - Maintaining data between ServiceNow and other systems - Working with business liaison to create dashboards, home pages, and reports as needed - Enhancing system capabilities, automating workflows, and addressing scheduling limitations - Conducting system and integration testing with sample and live data Skills and Attributes: - Proficiency in authentication protocols such as Active Directory, LDAP, and more - Familiarity with Disciplined Agile Delivery software release build/deploy processes - Experience in integrating with internal and external applications and systems - Strong knowledge of JavaScript, HTML, Angular JS, and web design practices - Previous experience in Service Portal implementation and applications like ITSM, IRM, SecOps, ITOM - Certification in ServiceNow CSA and 3 to 6 years of development experience required - Additional certifications like ServiceNow CIS are a plus What We Look For: - A team player with commercial acumen, technical expertise, and eagerness to learn in a dynamic environment - Opportunity to work with a market-leading team of professionals globally - Exposure to EY ServiceNow practices and leading businesses across industries Working at EY offers: - Inspiring and meaningful projects that focus on education and personal development - Support, coaching, and feedback from engaging colleagues - Opportunities for skill development and career progression - Freedom and flexibility to shape your role according to your preferences EY is dedicated to building a better working world through data, AI, and advanced technology. Join EY to contribute to creating new value for clients, people, society, and the planet while building trust in capital markets. With a global network and diverse ecosystem partners, EY offers services in more than 150 countries and territories.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
kolkata, west bengal
On-site
The Solution Architect position at EY involves taking responsibility for designing solutions, mapping client business requirements, and ensuring successful project delivery. You will collaborate with clients to evaluate existing processes and tools, identify ServiceNow platform options, define solution requirements, determine integration needs, and create architecture and implementation plans. Your key responsibilities will include leading and conducting requirements, scoping, and design workshops, ensuring thorough documentation of requirements, providing expert support and technical mentoring to the implementation team, maintaining a solid understanding of ServiceNow's capabilities, identifying opportunities to utilize ServiceNow effectively, and delivering hands-on configuration, development, and integration services. You will also be involved in planning and overseeing testing phases, developing practice intellectual property, presenting business cases to senior stakeholders, scoping and conducting Proof of Concept/Value engagements, responding to request documents, and acting as a ServiceNow subject matter expert at various events. The ideal candidate should have more than 8 years of experience in the IT industry, a strong background in ServiceNow integration, developer experience, CIS-ITSM certification, and engaging presentation skills. It is essential to be able to work under pressure, manage multiple presentations, and possess certifications related to ITSM, Integrations, Custom Spoke, and Integration hub. Join EY to contribute to building a better working world by leveraging data, AI, and advanced technology to help clients shape the future with confidence and address current and future challenges effectively across assurance, consulting, tax, strategy, and transactions services. EY offers a globally connected, multi-disciplinary network and diverse ecosystem partners to deliver services in more than 150 countries and territories.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
kolkata, west bengal
On-site
As a ServiceNow Administrator for the Digital Workplace, you will be responsible for administering and configuring the ServiceNow platform. This includes working with modules such as ITSM, ITOM, ITAM, and HRSD. Your tasks will involve developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access through ACLs and roles. In addition, you will be required to perform regular system maintenance, health checks, and performance tuning to ensure the platform operates efficiently. Your expertise in ServiceNow support will be crucial as you diagnose and troubleshoot technical issues, conduct root cause analysis, and provide solutions to users. Collaboration with users and IT teams will be essential to troubleshoot integration challenges and guide users on the functionalities of the platform. You will also play a key role in planning and executing ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gathering requirements and developing custom applications and modules when necessary will be part of your responsibilities. Furthermore, you will be responsible for ensuring data integrity, managing imports/exports, and creating reports, dashboards, and performance analytics to monitor platform usage and identify areas for improvement. Your dedication to data management and reporting will contribute to the overall success of the ServiceNow platform within the Digital Workplace.,
Posted 3 weeks ago
9.0 - 14.0 years
20 - 35 Lacs
Pune, Bengaluru, Delhi / NCR
Work from Office
Bachelors or masters degree in information systems, Computer Science, or equivalent experience. 10+ years of experience with the ServiceNow platform, with at least 3 years focused on CSDM and CMDB architecture. ServiceNow Certified System Administrator (CSA) or developer (CAD). ServiceNow Certified Implementation Specialist (CIS) in CMDB/CSDM. Proven experience implementing and managing CSDM 4.0 or higher in a complex enterprise environment. Strong understanding of ITIL, ITOM, and ITSM processes. Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards. Operational experience with event management and agent client connectors (ACC). Scripting in JavaScript. Excellent communication and stakeholder management skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Preferred Qualifications: Understanding of ServiceNow configurations and customizations: ACL, Business Rules, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc. Experience with implementing integrations using REST/SOAP, Flow Designer, Scripted REST API, and Integration Hub spokes. Experience with Machine learning and NLU models is a plus. Certification in ITIL Foundations in Service Management is a plus.
Posted 3 weeks ago
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