: Job TitleKYC Associate LocationBangalore, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Back We are seeking an experienced Tech Lead with a focus on HR Service Delivery (HRSD) on the ServiceNow platform The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands Key Responsibilities Ownership of ServiceNow ImplementationsLead and take ownership of HRSD implementations on the ServiceNow platform, ensuring successful outcomes Stakeholder CollaborationWork closely with business stakeholders to understand requirements, propose technical solutions, and drive project success Hands-On LeadershipIn the initial stages, deliver solutions independently while leading by example Team BuildingAs the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution Technical GuidanceProvide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation Quality AssuranceEnsure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices CommunicationFacilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources Key Requirements Experience10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in HRSD modules Tech Lead ExperienceProven track record as a Tech Lead, capable of managing both teams and projects effectively Stakeholder ManagementStrong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions ServiceNow ExpertiseHands-on experience with configuring and implementing ServiceNow solutions, specifically in HRSD modules Independent WorkAbility to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment Problem-SolvingExceptional problem-solving skills with a proactive, solution-oriented mindset Preferred Qualifications CertificationsCertifications in ServiceNow HRSD are highly preferred Team Building ExperiencePrior experience in building and scaling technical teams is a plus ServiceNow Best PracticesStrong understanding of ServiceNow best practices, architecture, and design principles Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands Key Responsibilities Ownership of ServiceNow ImplementationsLead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes Stakeholder CollaborationWork closely with business stakeholders to understand requirements, propose technical solutions, and drive project success Hands-On LeadershipIn the initial stages, deliver solutions independently while leading by example Team BuildingAs the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution Technical GuidanceProvide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation Quality AssuranceEnsure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices CommunicationFacilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources Key Requirements Experience10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules Tech Lead ExperienceProven track record as a Tech Lead, capable of managing both teams and projects effectively Stakeholder ManagementStrong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions ServiceNow ExpertiseHands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules Independent WorkAbility to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment Problem-SolvingExceptional problem-solving skills with a proactive, solution-oriented mindset Preferred Qualifications CertificationsCertifications in ServiceNow CSM are highly preferred Team Building ExperiencePrior experience in building and scaling technical teams is a plus ServiceNow Best PracticesStrong understanding of ServiceNow best practices, architecture, and design principles Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands Key Responsibilities Ownership of ServiceNow ImplementationsLead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes Stakeholder CollaborationWork closely with business stakeholders to understand requirements, propose technical solutions, and drive project success Hands-On LeadershipIn the initial stages, deliver solutions independently while leading by example Team BuildingAs the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution Technical GuidanceProvide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation Quality AssuranceEnsure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices CommunicationFacilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources Key Requirements Experience10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules Tech Lead ExperienceProven track record as a Tech Lead, capable of managing both teams and projects effectively Stakeholder ManagementStrong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions ServiceNow ExpertiseHands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules Independent WorkAbility to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment Problem-SolvingExceptional problem-solving skills with a proactive, solution-oriented mindset Preferred Qualifications CertificationsCertifications in ServiceNow CSM are highly preferred Team Building ExperiencePrior experience in building and scaling technical teams is a plus ServiceNow Best PracticesStrong understanding of ServiceNow best practices, architecture, and design principles Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Responsibilities Design, develop, and implement ServiceNow solutions across various modules, including but not limited to ITSM, ITOM, HR, CSM, and Security Operations Lead the technical design and architecture of ServiceNow implementations, ensuring alignment with business requirements and IT strategies Provide technical guidance and mentorship to junior developers and administrators Collaborate with business stakeholders to understand their needs and translate them into technical requirements Develop and maintain detailed technical documentation Ensure the performance, scalability, and security of ServiceNow instances Stay up-to-date with the latest ServiceNow features, updates, and best practices Participate in the planning and execution of ServiceNow upgrades and releases Troubleshoot and resolve complex technical issues Contribute to the development and maintenance of ServiceNow development standards and best practices Participate in on-call rotation as needed Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience as a ServiceNow Architect or similar role Proven experience designing, developing, and implementing ServiceNow solutions across multiple modules Deep understanding of ServiceNow architecture, including its underlying technologies and best practices Expertise in ServiceNow scripting (e g , JavaScript, GlideRecord) Experience with ServiceNow integrations with other systems Strong understanding of ITIL framework Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Proven ability to lead and mentor junior developers ServiceNow certifications (e g , Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable Benefits Opportunities for professional development and growth Collaborative and supportive work environment

Back Job Responsibility Configuration and CustomizationConfigure and customize ServiceNow applications to meet business requirements, including creating and maintaining forms, workflows, notifications and reports IntegrationIntegrate ServiceNow modules with other systems and third-party applications to enable seamless data flow and process automation Collaborate with cross-functional teams to implement requirements QualityDesign and implement efficient and testable customizations and integrations with high quality TestingConduct through testing to ensure robustness and reliability SupportProvide ongoing support and maintenance for ServiceNow applications, including troubleshooting issues and implementing updates and enhancements Required Skills Deep understanding of ServiceNow platform architecture, capabilities and best practices Experience configuring and extending the TSM/ITSM module, including creating custom Portals, Pages and Widgets Experience with API integrations, both local and 3rd party Excellent problem-solving and communication skills Ability to work well in a team environment What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

At Smith+Nephew, we design and manufacture technology that takes the limits off living! Automation Product Owner-(ServiceNow Automation) is responsible for defining, leading, and implementing automation strategies across the Global Business Services (GBS) functions. Expanding from an initial focus on ServiceNow automation, this role will drive automation initiatives across multiple platforms and business processes. The role will collaborate with partners to enhance user experiences, optimize workflows, and introduce AI driven capabilities to improve efficiency and service management. What will you be doing? Automation Strategy & Roadmap : Develop and implement a comprehensive automation roadmap across GBS functions, aligning with business objectives and future technology trends. ServiceNow & Cross-Platform Automatio n: Expand automation capabilities beyond ServiceNow, integrating automation solutions across Source-to-Pay, Order-to-Cash, HR Services, Finance, and other key business areas. AI & Intelligent Automation : Drive the adoption of generative AI, document intelligence, and conversational AI driven chatbots to enhance decision-making and user interactions. Stakeholder Engagement & Governance : Work closely with business leaders, IT, and process owners to identify automation opportunities, establish governance models, and ensure alignment with corporate strategy. Product Ownership & Research : Conduct product research, facilitate automation workshops, and evaluate emerging technologies to continuously improve automation capabilities. Integration & Unified Experiences : Lead initiatives to connect systems across GBS environments, enabling seamless automation and reducing customization through Out-of-the-Box (OOTB) solutions. KPI Measurement & Reporting : Define, track, and report on key performance indicators (KPIs) to measure the impact of automation initiatives on service quality, efficiency, and cost savings. Regulatory Compliance & Risk Management : Ensure automation solutions align with internal policies, industry standards, and regulatory requirements related to data security and governance. Team Expansion & Leadership : Build and mentor an automation-focused team, fostering collaboration and driving innovation within GBS and IT teams. Process Optimization : Partner with process owners to redesign workflows, reduce manual efforts, and improve operational efficiency across global functions. What will you need to be successful? Bachelor's degree in information technology, Computer Science, Business, IT, Engineering, or a related field. A masters degree is preferred or should have equivalent experience. ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) or other advanced ServiceNow certifications preferred. Relevant certifications in ITIL, project management (e.g., PMP), or business analysis (e.g., CBAP) are advantageous Should have a min 5-7+ years of relevant experience in automation, digital transformation , or product ownership roles. Initiative taking experience in driving Automation with ServiceNow & other large systems like ERPs required. Experience in System integration and automation with larger internal Systems like ERPs etc. with ServiceNow or other automation products. Should have an experience in analysing the business requirements and propose a solution with Automation. Should have a good understanding of ERP SAP, MS Axapta, AI, etc. along with ServiceNow and other tools. Demonstrable understanding of ServiceNow, RPA, AI/ML driven automation, and system integrations. Strong Business understanding and Business process Knowledge required. Should have superb interpersonal skills, and proven partner management skills. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/). Other reasons why you will love it here! Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

Skills: Techno-functional skill set to manage support while also guiding the team where they need technical help Good understanding of ITIL, ITSM principles Grasp on SLA and OLA management Ability to create metrics and dashboards to track Operations Health Excellent Communication Skills to work with team and build rapport with Customer JD Manage an 11 person Prod Support team to provide committed capacity and level of service This role operates in Aus, EMEA, and US Shift Manager will not be required to be present in all 3 shifts - but will be accountable for teams performance all round Take care of Scheduling, Rostering, and Leave Management across shifts Manage capacity and succession planning Manage daily Operations and handle escalations before they are raised Create Weekly and Monthly Metrics, Reports to track project health Take care of Project Admin activities like Audits, Appraisals, etc. Accurately manage Revenue Forecasts and Invoices Skills: Techno-functional skill set to manage support while also guiding the team where they need technical help Good understanding of ITIL, ITSM principles Grasp on SLA and OLA management Ability to create metrics and dashboards to track Operations Health Excellent Communication Skills to work with team and build rapport with Customer JD Manage an 11 person Prod Support team to provide committed capacity and level of service This role operates in Aus, EMEA, and US Shift Manager will not be required to be present in all 3 shifts - but will be accountable for teams performance all round Take care of Scheduling, Rostering, and Leave Management across shifts Manage capacity and succession planning Manage daily Operations and handle escalations before they are raised Create Weekly and Monthly Metrics, Reports to track project health Take care of Project Admin activities like Audits, Appraisals, etc. Accurately manage Revenue Forecasts and Invoices

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Incident Management and Service Engineering team (IMSE) within Workdays Product and Technology organization handles critical incidents, internal communications, and large-scale customer-impacting events. Our goal is to drive exceptional operational outcomes! The team enhances the overall customer experience by taking ownership of critical issues, enabling prompt resolutions, and resolving root causes. About the Role As part of the IMSE team, you will lead widespread incidents that impact our customers. We are a global 24/7 operating team, responsible for ensuring the appropriate business and technology leaders and their teams are engaged to restore disrupted services. This role provides broad exposure to all facets of Workday services and architecture, deepening your understanding of the Workday ecosystem, including both on-premise and cloud-based solutions. Every day will bring new and exciting opportunities that include: Leading major incident response and working towards resolution. Providing concise and timely communication on developing and progressing issues to Workday s Support Teams, and internal collaborators including senior leadership. Working to improve relevant metrics such as mean time to detect and mean time to resolve for all incident types. Facilitating Root Cause Analysis and Post Event Reviews after each incident to minimize recurrence. Collaborating with key partners across Workday as advocates on behalf of customers to drive improvements in their experience and develop mechanisms that support and improve E2M s ability to deliver on that objective. Facilitating post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes. Analyzing and Presenting data trends across a variety of sources to identify potential issues. About You We are seeking a highly motivated and experienced individual who thrives in a fast-paced environment. You possess exceptional leadership skills and remain calm under pressure, making sound decisions in critical situations. You are passionate about advocating for our customers! Key traits we are looking for: Strong Incident Command: Demonstrates the ability to take charge during incidents, providing clear and crucial direction to multi-functional teams. Confident decision-making in high-pressure situations minimizes disruption and ensures successful incident resolution. Superb Communication: Effectively communicates complex technical information to both technical and non-technical audiences, ensuring everyone is advised and aligned. Problem-Solving: Skilled problem-solver, capable of quickly assessing situations and implementing effective solutions. Leadership and Delegation: Effectively leads and delegates tasks, ensuring everyone understands their responsibilities and is held accountable for their contributions. Basic Qualifications: Applicants should have relevant tertiary qualifications (Information Systems / IT / Business Analyst / Engineering / similar) in addition to: 7+ years of experience in Support Engineering, Incident Commander, Customer Escalations, Technical Communications, or in a Technical Operations/Support role Demonstrable experience as an incident commander and incident management. Industry practices related to Service Management and Lifecycle; ITIL/IT Service Management methodology. Established history of optimally leading issues through resolution and priority management at both the service owners and executive levels. Other Qualifications: 5 years of direct experience leading high-priority incidents in a fast-paced environment. Ability to review complex technical details regarding ongoing issues/events and convey the key. details to senior partners, including recommendations, to facilitate real-time decision making. Familiarity with Cloud services with a focus on high availability and fault tolerant design a plus Knowledge of ITIL/Lean Processes. Excellent technical writing and communication. Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Location: ~Chennai, TN/ Thane, MH Job Title: Service Now Developer Experience Range: 6-8 Years Role Description: • Developing, configuring, and customizing the ServiceNow platform to fit business requirements. • Collaborating with cross-functional teams to identify and prioritize business requirements • Writing clean, efficient, and maintainable code requires expertise to achieve. • Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity Essential Skills: Service Now Developer Role & responsibilities

Job Title: Solutions Architect FLSA Status: Exempt or Non-Exempt Department: ADS Software Engineering Position Summary The ServiceNow Solutions Architect will play a technology leadership role, collaborating with business product owners on prioritized initiatives, to provide consultative design, create development requirements, and ensure solution deliverables align to the platform strategy and governance. Primary Objectives & Responsibilities • Design Interface solutions based on Functional Specs and the review of technical specifications • Define systems strategy, develop systems technical requirements, design and prototype testing, and define support procedures, plus implement workable business solutions • Provide solutions to complex business problems • Translate business requests into application system solutions. • Analyze system user requirements to define and design system interfaces, enhancements, and/or modifications • Work closely with the business and functional teams regarding the viability of business requirements and the potential impact • Support the implementation and migration of projects. • Deliver business transformation through disruptive technology innovation • Serve as platform SME to technology and business partners, as well as junior developers • Lead change and innovation - pursue opportunities to adopt new technologies and drive adoption to enhance business outcomes - drive and mange high-quality execution across organizational lines. Qualifications • 8+ years of successfully delivering software products in a complex, enterprise environment. • 5+ years of ServiceNow development and administration experience. • Ability to capture complex requirements and create high level architectural designs, and build Epic/Story backlog to execute the design. • Strong understanding of scoped applications and custom application development. • Experience building custom business rules, script includes, widgets, macros and other advanced development functions. • Experience implementing Service Portal and creating custom pages, widgets, applying themes, custom CSS, etc. • Experience managing multiple instance landscapes and release management. • Proficient in the following languages: JavaScript, HTML, CSS, AngularJS. • ServiceNow Developer Certification. • Bachelors degree required. Knowledge, Skills, and Abilities • Strategic Perspective Needs to keep overall objectives and strategies in mind. • Ability to understand, design, and build complex business workflows. • Strong communication skills and ability to lead scrum teams.

Responsibilities: Provide technical support for GreenPay's products, services, and infrastructure. Diagnose and resolve customer and internal technical issues efficiently. Assist in onboarding and training users on new systems and applications.

5 years relevant in Service now(If you give profiles 5 Yrs total then relevant should be 5 Yrs in Service Now) Technical skills: ITSM, CMDB, HRSD Integration & Scripting Mandatory Minimum 5 yrs in service now is required for an architect role Implementation experience on more than one module like ITSM, ITOM, HRSD, CSM etc. Experience integrations and should have integrated at least 5+ tools with ServiceNow Experience in Flow Designer Should be hands on developer as well Experience in managing ServiceNow Partnership

Hello, We are currently seeking candidates with expertise in ''ServiceNow Development" for immediate placement at a prominent multinational corporation. If you are interested, please submit your application along with your latest resume Role :- ServiceNow Development Work experience :- 5+ years (5 years relevant in ServiceNow) Notice period :- Immediate joiner, 15 days or serving NP Work Location :- Pan India (Hybrid) Job Description :- Technical skills: ITSM, CMDB, HRSD Integration & Scripting Mandatory Minimum 5 yrs in service now is required for an architect role Implementation experience on more than one module like ITSM, ITOM, HRSD, CSM etc. Experience integrations and should have integrated at least 5+ tools with ServiceNow Experience in Flow Designer Should be hands on developer as well Experience in managing ServiceNow Partnership

Openings II Service Now Developer II Pan India II Hybrid Model Role: Service Now Developer Job Location: Bangalore, Chennai, Hyderabad, Pune, Noida, Trivandrum, Kochi Exp: 6 to 15 Years Mandatory Skills: ServiceNow Developer, ITSM, Integration, Scripting Job Description: We are seeking a skilled ServiceNow Developer with extensive knowledge of JavaScript and experience using the ServiceNow platform. The successful candidate will have a solid understanding of UI, SQL, HTML, CSS, XML, and structural programming concepts. Additionally, familiarity with ITIL processes and advanced problem-solving abilities are essential for this role. Responsibilities: - Develop and manage ServiceNow applications using JavaScript, UI, SQL, HTML, and CSS. - Utilize XML and structural programming concepts for data exchange and application structure definition. - Collaborate with cross-functional teams to align IT services with business needs, utilizing knowledge of ITIL processes. - Troubleshoot and solve complex issues related to ServiceNow applications. - Enhance existing applications independently, focusing on significant improvements rather than small change requests assigned by the Team Lead. - Travel to the office as required, either 2 days a week or 5 days a week. - Work on 2-11 shifts as needed. Requirements:- - Proficiency in JavaScript, as it is the primary scripting language used in ServiceNow. - Familiarity with UI, SQL, HTML, and CSS for designing user interfaces and managing data within ServiceNow applications. - Knowledge of XML and structural programming concepts for data exchange and application structure definition. - Hands-on experience using the ServiceNow platform for application development and management. - Understanding of ITIL processes to align IT services with business needs. - Advanced problem-solving abilities to troubleshoot and solve complex issues. - Experience as a ServiceNow Developer, with a focus on development rather than ticket distribution. - Strong communication and teamwork skills to collaborate effectively with cross-functional teams If anyone are interested or having reference, kindly please share your CV at sachin.b@nrconsulting.com, muskan.v@nrconsulting.com and shweta.p@nrconsulting.com

Client : Capgemini ( Payroll NRC ) Skill :- ServiceNow Portal Developer : Location Pan India Work role- Hybrid Job Description. Job Description The Marketing Cloud Developer is responsible for understanding business requirements and delivering high-quality technical solutions . Link :- capgemini.com. Job description for ServiceNow Portal Developer: Key Responsibilities: • Develop and implement portals on the ServiceNow platform. • Experience in Configuration of Service Portal and custom widgets along with required workflows and processes • Experience in Implementing designer-provided user interfaces • Experience in matching the UI from designs on various pages of a portal. • Designing, configuring, and customizing new applications and modules. Assisting in troubleshooting patch / release management issues • Ensure performance, scalability, and reliability of the portals. • Design and develop responsive, user-friendly portals that meet business requirements. • Work with clients and project teams to understand business requirements and develop robust solutions. • Develop custom Mobile Applets along with features like bar code scans, language translation for mobile, etc. • Serve as a ServiceNow technical subject matter expert. • Mentor and train junior developers in the team. • Stay up-to-date with emerging ServiceNow technologies and industry trends. • Identify areas for process improvement and work collaboratively with project team and clients to create and implement solutions. Requirements: • Bachelor’s degree in computer science, Information Technology, or related field. • 5+ years of experience in the design and development of ServiceNow portals. • Expertise in ServiceNow Service Portal development with a solid understanding of the ServiceNow platform and architecture. • Experience in developing and deploying responsive design portals in line with user experience and design principles. • Proficient in client-side scripting, including AngularJS, ReactJS, or similar frameworks. • Strong analytical and problem-solving skills. • Excellent communication, interpersonal, and collaboration skills. • Ability to work independently and in a team environment. • ServiceNow certifications (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, etc.) are a plus Role & responsibilities Preferred candidate profile Service Portal / portal development / cmdb/ ITSM. Perks and benefits Hybrid / 5 Days working

Job Description:- We are seeking an experienced ServiceNow Developers delivering successful ServiceNow implementations. In this role, you will be responsible for overseeing all aspects of ServiceNow projects, with a focus on Customer Service Management (CSM) and Field Service Management (FSM). You will work closely with clients, stakeholders, and cross-functional teams to ensure projects are completed on time, within budget, and according to quality standards. The ideal candidate will have a proven track record of managing ServiceNow projects, and expertise in CSM and FSM implementations. Proven experience managing ServiceNow implementations, with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules. Must have CSA Certification. ServiceNow certifications, such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), etc. are highly desirable. ITSM, CMDB

Role: Service Now Developer/Lead/Architect Exp: 5+ years, Location: Bangalore, Chennai, Hyderabad, Pune, Noida, Trivandrum, Kochi JD The incumbent should have an overall experience of 7 -9 years in engineering & development role with 5 years specific to specific to ServiceNow software suite, in the below technical areas: Good Understanding of development and implementation of "as a service and cloud platforms and products. Experience of Development of Customized SaaS Platforms Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management, Discovery, Orchestration, ITOM ServiceNow Developer-level training and / or equivalent hands-on experience In-depth understanding and hands-on application of Service Management business processes. ITIL/ITOM knowledge is a plus. Good understanding of the ServiceNow Data Model High-level understanding of the ServiceNow integration (with other systems / applications) architecture, in particular API's Capable of managing own workload as well as planning / directing the activities of others. Includes work planning, creation of status reports, managing project financials, etc. Experience working with a diverse functional and technical team on multiple concurrent streams / tracks of work Ability to review / interpret / refine requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation Has experience functioning as a Senior developer/Lead role in multiple ServiceNow implementations Ability to build & present solutions & proposals to global clients. Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality

Opportunity II Service Now Developer II Pan India II Hybrid Model Role: Service Now Developer Job Location: Bangalore, Chennai, Hyderabad, Pune, Noida, Trivandrum, Kochi Exp: 5+ Years Mandatory Skills: ServiceNow Developer, ITSM, Integration, Scripting Job Description: We are seeking a skilled ServiceNow Developer with extensive knowledge of JavaScript and experience using the ServiceNow platform. The successful candidate will have a solid understanding of UI, SQL, HTML, CSS, XML, and structural programming concepts. Additionally, familiarity with ITIL processes and advanced problem-solving abilities are essential for this role. Responsibilities: - Develop and manage ServiceNow applications using JavaScript, UI, SQL, HTML, and CSS. - Utilize XML and structural programming concepts for data exchange and application structure definition. - Collaborate with cross-functional teams to align IT services with business needs, utilizing knowledge of ITIL processes. - Troubleshoot and solve complex issues related to ServiceNow applications. - Enhance existing applications independently, focusing on significant improvements rather than small change requests assigned by the Team Lead. - Travel to the office as required, either 2 days a week or 5 days a week. - Work on 2-11 shifts as needed. Requirements:- - Proficiency in JavaScript, as it is the primary scripting language used in ServiceNow. - Familiarity with UI, SQL, HTML, and CSS for designing user interfaces and managing data within ServiceNow applications. - Knowledge of XML and structural programming concepts for data exchange and application structure definition. - Hands-on experience using the ServiceNow platform for application development and management. - Understanding of ITIL processes to align IT services with business needs. - Advanced problem-solving abilities to troubleshoot and solve complex issues. - Experience as a ServiceNow Developer, with a focus on development rather than ticket distribution. - Strong communication and teamwork skills to collaborate effectively with cross-functional teams If anyone are interested or having reference, kindly please share your CV at sachin.b@nrconsulting.com, muskan.v@nrconsulting.com and shweta.p@nrconsulting.com

Role & responsibilities Position Notes: ServiceNow Developer: Responsible for working to develop, design and own technical solutions on the ServiceNow platform. Ability to build tables, fields, views Working knowledge like records and tables Define service catalog items, record generators Develop workflows to automate various processes Create reports and add them to the dashboards within technology. Preferred candidate profile 5 Days working Hybrid model IT is 3rd party payroll of NR Consulting Kindly Note :- Candidates who already applied for Capgemini in last 3 month with any other consultancy should not apply.

ServiceNow System Administrator Job Description: The ServiceNow System Administrator is responsible for managing, configuring, and maintaining the ServiceNow platform to support business needs. This role includes day-to-day administration, user support, troubleshooting, and performance monitoring, as well as implementing new features, enhancements, and upgrades. The ideal candidate should have a strong understanding of ServiceNows capabilities, experience in IT Service Management (ITSM) processes, and the ability to collaborate effectively with stakeholders to optimize ServiceNow usage. Key Responsibilities: Platform Administration: Perform daily operational administration of the ServiceNow platform, including user account management, security configurations, and access controls. Manage and monitor ServiceNow instance health, including performance optimization and troubleshooting to ensure optimal platform operation. Configure and maintain ServiceNow modules, including Incident, Problem, Change, and Service Catalog. System Configuration & Customization: Configure and customize forms, fields, tables, and workflows within ServiceNow to meet business requirements. Implement ServiceNow business rules, client scripts, UI actions, and policies to automate and optimize workflows. Develop and configure notifications, alerts, and escalations based on user requirements and ITIL processes. User Support & Training: Provide end-user support, including troubleshooting, resolving issues, and ensuring users understand ServiceNow functionality. Create and maintain training materials, guides, and documentation to support user adoption and best practices. Assist with user training sessions and provide ongoing support for new and existing features. Data Management & Reporting: Ensure data accuracy and integrity within the ServiceNow platform by monitoring and auditing data quality. Develop and maintain reports, dashboards, and Performance Analytics to provide insights and metrics on ServiceNow usage and service management. Create scheduled reports and ad hoc reporting to meet various business needs. System Maintenance & Upgrades: Coordinate and manage ServiceNow upgrades, patches, and security updates to ensure the platform is up to date and secure. Test new functionality, enhancements, and configurations in a non-production environment before deploying to production. Work with ServiceNow support for issue resolution and enhancements. Integration & Development: Support integrations with third-party systems through REST/SOAP APIs as required. Collaborate with ServiceNow developers to implement solutions and ensure seamless data flow between ServiceNow and other systems. Required Skills & Qualifications: Technical Skills: ServiceNow Platform Knowledge: Proficiency in the core ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge). Understanding of ServiceNow’s data model and ability to manage Configuration Management Database (CMDB) data and relationships. Experience in creating and managing workflows, reports, dashboards, and performance analytics within ServiceNow. Knowledge of ServiceNow Access Control Rules, ACLs, and platform security best practices. Scripting & Automation: Familiarity with JavaScript for ServiceNow scripting, including creating and maintaining Client Scripts, Business Rules, and UI Policies. Experience with Glide scripting (GlideRecord, GlideForm, GlideUser) for custom solutions and automation. Ability to utilize Flow Designer and Workflow Editor to automate tasks and processes within ServiceNow. System Maintenance & Upgrade Skills: Experience with planning and executing ServiceNow upgrades and instance cloning. Familiarity with ServiceNow’s release process, including testing and deploying new features and updates. Understanding of best practices for instance management, performance tuning, and platform stability. Integration Knowledge: Basic knowledge of REST and SOAP APIs to support data integration between ServiceNow and other applications. Ability to troubleshoot and configure integrations, including MID server setup if required. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Implementation Specialist (any module) ITIL Foundation Certification Soft Skills: Strong analytical and problem-solving skills with a detail-oriented approach. Excellent communication and interpersonal skills to effectively support and train end-users. Ability to prioritize tasks, work independently, and manage multiple assignments in a fast-paced environment. Customer-service mindset with a commitment to resolving issues and providing high-quality support. Preferred Experience: Background in IT Service Management (ITSM) and familiarity with ITIL best practices. Experience working with a team of developers and administrators to enhance the ServiceNow platform.

CMDB Data Analyst Job Description: The ServiceNow CMDB Data Analyst will be responsible for managing and analyzing Configuration Management Database (CMDB) data in ServiceNow. This role focuses on ensuring the accuracy, completeness, and integrity of CMDB data and involves close collaboration with various stakeholders to optimize CMDB data management and governance processes. The ideal candidate will have a strong background in data analysis, experience in CMDB management, and in-depth knowledge of ServiceNow IT Operations Management (ITOM), including Discovery and Service Mapping. Key Responsibilities: CMDB Data Management & Governance: Maintain and improve CMDB data quality, accuracy, and completeness. Develop and implement data governance practices for CMDB to ensure compliance with established standards and policies. Collaborate with asset and configuration management teams to define and enforce CI (Configuration Item) data model standards. Data Analysis & Reporting: Analyze CMDB data to identify inconsistencies, gaps, and opportunities for optimization. Generate and deliver periodic reports and dashboards on CMDB health, completeness, and accuracy. Utilize ServiceNow reporting tools to create customized dashboards for monitoring key CMDB metrics. ServiceNow CMDB Operations: Support ServiceNow Discovery and Service Mapping processes, ensuring that CI relationships are accurately mapped and maintained. Work closely with ServiceNow administrators and developers to optimize Discovery rules, event management, and data synchronization. Develop and manage CMDB health metrics and alerts within ServiceNow to monitor CI data quality and lifecycle management. Stakeholder Collaboration and Continuous Improvement. Required Skills & Qualifications: Technical Skills: ServiceNow Knowledge: Strong experience with ServiceNow CMDB, ITOM, ITSM, and Asset Management modules. Proficiency in ServiceNow Discovery and Service Mapping processes, including setup and tuning of Discovery rules, probes, and sensors. Familiarity with ServiceNows CI data model, including Hardware, Software, Network, and Cloud-based CIs. Experience with Service Graph Connectors, specifically for CMDB data integrations. Hands-on experience in managing data within ServiceNow’s Configuration Management Database (CMDB), including CMDB Health and CI Lifecycle Management. Data Analysis & Management: Proficient in data analysis and quality management, including identifying and resolving data discrepancies and issues. Strong skills in data governance practices, specifically focused on configuration item (CI) data. Experience with data reporting and visualization using ServiceNow dashboards, Performance Analytics, or other reporting tools. Proficiency in SQL, Excel, or other data manipulation tools for detailed data analysis and reporting. Scripting and Automation: Basic scripting skills in JavaScript or other ServiceNow-supported languages. Experience with automation in ServiceNow (e.g., using Flow Designer, business rules, or scripting). Integration Knowledge: Understanding of API-based data integrations between ServiceNow and third-party systems. Familiarity with REST/SOAP APIs for CMDB data ingestion and synchronization with external tools. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified Implementation Specialist - Discovery ITIL Foundation Certification Soft Skills: Strong analytical and problem-solving skills, with attention to detail. Excellent communication and presentation skills to interact with technical and non-technical stakeholders. Ability to work independently, prioritize tasks effectively, and manage multiple priorities. Familiarity with ITIL processes and principles. Preferred Experience: 5+ Years of experience on ServiceNow Platform with 3+ years of experience working with ServiceNow CMDB, Discovery, and Service Mapping. Background in IT Service Management (ITSM), particularly in Configuration and Asset Management. Experience working in a large-scale enterprise environment with complex CMDB requirements.

ServiceNow Developer - UI Experience Job Description: The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platforms capabilities and limitations for UI customization. Key Responsibilities: UI/UX Development: Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools. Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience. Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance. Service Portal & Catalog Development: Design and implement responsive, user-friendly Service Portals, utilizing ServiceNow’s AngularJS-based framework. Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes. Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific user interface requirements. Scripting & Automation: Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality. Utilize ServiceNow’s Glide APIs for UI customization and optimization. Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display. Testing & Quality Assurance: Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness. Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices. Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality. Required Skills & Qualifications: Technical Skills: ServiceNow Platform Knowledge: Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization. Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions). Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework. Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access. Front-End Development Skills: Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces. Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization. Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices. Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability. Integration Knowledge: Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically. Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications. Scripting and Automation: Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components. Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist - Service Portal UI/UX-related certifications or courses are a plus. Soft Skills: Strong analytical and problem-solving skills with an eye for detail in UI/UX design. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to work independently and as part of a team to deliver projects within set timelines. Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices. Preferred Experience: Extensive experience in ServiceNow development, with a focus on UI/UX design and front-end development. Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform. Familiarity with Agile and Scrum methodologies in a software development environment.

Job Description:The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platforms capabilities and limitations for UI customization.Key Responsibilities: UI/UX Development: Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools. Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience. Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance. Service Portal & Catalog Development: Design and implement responsive, user-friendly Service Portals, utilizing ServiceNows AngularJS-based framework. Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes. Develop widgets using ServiceNows Widget Editor and HTML/CSS to meet specific user interface requirements. Scripting & Automation: Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality. Utilize ServiceNow’s Glide APIs for UI customization and optimization. Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display. Testing & Quality Assurance: Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness. Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices. Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality. Required Skills & Qualifications:Technical Skills: ServiceNow Platform Knowledge: Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization. Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions). Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework. Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access. Front-End Development Skills: Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces. Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization. Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices. Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability. Integration Knowledge: Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically. Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications. Scripting and Automation: Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components. Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist - Service Portal UI/UX-related certifications or courses are a plus. Soft Skills: Strong analytical and problem-solving skills with an eye for detail in UI/UX design. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to work independently and as part of a team to deliver projects within set timelines. Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices. Preferred Experience: Extensive experience in ServiceNow development, with a focus on UI/UX design and front-end development. Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform. Familiarity with Agile and Scrum methodologies in a software development environment.

"Teamcenter Support Your contribution: You support our customers in all technical and application specific support cases within the Siemens Teamcenter and Autodesk Inventor eco-system - be it via E-Mail or by phone ErrorsNo issue for you: you have the solution ready. Independent troubleshooting, root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit (BMG/BDO) are your daily work Ticket to success: You work hand in hand with other departments and the Bosch Corporate IT to successfully process and close tickets customer-oriented Cooperation: your close contact with world-wide distributed key-users for Siemens Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within the given SLAs You like updatesYou support Siemens Teamcenter platform version changes with your contributions in updating the training material in close coordination with Department. Failures you wanna avoidDuring Siemens Teamcenter platform changes executing and documenting functional tests are a key factor to success - a phase where you Teamcenter know-how and structural work is requested Your skills: at least 5 years experience in using or administrating Siemens Teamcenter Product Lifecycle Management (PLM) 5-10 years experience in using Autodesk Inventor 5-10 years experience in IT Support based on an IT Service Management System - ideally BMG Remedy at least 5 years experience in ITIL-based incident and problem management Reliable, team- and customer oriented and structured way of working Communication skills Fluent English (C-level) Ideally good German language ability (A-level) Soft Skills Quality oriented - stable IT operations as key factor for business, follow defined quality process Solution oriented - coordinate global requirements and strive for lean solutions Team oriented - collaborate in ww network of IT and Business experts Target oriented - efficient working style and people management - hands-on mentality Customer oriented - supportive and collaborative to business users and provide training on topics