Min 3.6 to 8 years of experience as a ServiceNow consultant. Hands on experience in Java Script, HTML, CSS,XML, AJAX, Angular JS React JS A fundamental understanding of ITSM, ITIL or CMDB. Good to have- ServiceNow Certification Hands-on design, development, and deployment experience with the ServiceNow platform. End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound Inbound) Authentication Process. ServiceNow implementation experience in ITSM, Service Portal , Performance Analytics (Adv. Reporting) Employee Centre Knowledge. Should be multitasking, Self-Learner and possess good Functional Knowledge. Should be able to take lead on Project, Support activity and guide or train the team. Strong communication, presentation, and problem-solving skills. Thorough understanding of ITIL/ITSM processes. Working knowledge of ITBM process and implementation. Servicenow Portal, Servicenow, Ui

Why Join HYCU HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The companys award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com . Overview A s HYCU s Product Manager for IT Service Management (ITSM) and DevOps workloads built around Atlassian portfolio and adjacent SaaS, y ou will define the vision, roadmap, and success metrics for Data protection of Atlassian Cloud workloads at HYCU. Partnering tightly with engineering, alliances, product marketing, corporate marketing and field teams, you ll turn customer pains risk of data loss, compliance gaps, complex restores into differentiated, revenue-driving features that delight DevOps and ITSM leaders. Location : Bangalore , India (Hybrid Office) What You ll Do: Identify customer pain, prioritize core product requirements and articulate customer use cases Develop roadmap for Atlassian modules, aligned to market trends in ITSM, DevOps, and platform engineering Develop Press Release (PR)-FAQ, Packaging Pricing Collaborate with Product Marketing on Product Positioning Conduct market, competitor, and TAM analyses; translate insights into investment proposals Enable Solutions Engineers and Customer Success, both internal partners, with demos, battlecards, and field training Serve as subject-matter expert during key deals and conferences Build and nurture relationships with Atlassian product solution ecosystem teams What We re Looking For: Minimum of 7+ years of SaaS product management experience in B2B SaaS, with a proven track record of success Hands-on expertise with Atlassian Cloud products (admin-level familiarity with Jira, JSM, Confluence, Bitbucket, or Opsgenie ) Solid grasp of backup, disaster recovery , and cyber-resiliency concepts (retention, immutability, RPO/RTO) Comfort analyzing market data, defining KPIs, and presenting to exec utive teams /C-suite Experience collaborating with global engineering team s Experience articulating customer pain in a synthesized manner Excellent written verbal communication; able to translate deeply technical ideas into crisp value propositions It s Great if You Have: Experience with IT Service Management (ITSM) practices and solutions like Jira Service Management and ServiceNow SaaS Product Management with proven wins in ITSM, DevOps, or developer-tool markets Familiarity with engineering toolchain (Atlassian Suite, Azure DevOps, Git Repositories, etc.) Experience within data protection, cloud-native, security, data storage industries Experience in a fast-paced, high-growth startup Attributes of a Successful HYCUer in this role: Self-starter and strategic thinker who thinks outside the box Takes responsibility and ownership for driving successful outcomes. You re results-driven with a winning attitude Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties Hands-on and builders mentality with an entrepreneurial mindset and intrinsic motivation Obsessed with being customer-focused - We know our customers and are advocates for their voice and point of view across HYCU Intellectual curiosity, always open for continuous learning/growth mindset Who We Are: Our Core Values: Authenticity , Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things . The following is how we approach each Core Value: Authenticity - To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we re going to do . Grit - To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it s staying late to help a colleague or customer or finding a better process and making sure it s communicated cross-functionally. You just have to do it and love it and never stop trying . Empathy - We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don t live in a constant state of empathy, if we don t strive to truly put ourselves in another person s shoes, we cannot truly serve the market. "We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO What We Offer: Come work for one of CRN s Cloud 100 Companies for 2025 . At HYCU you ll have the opportunity to build your career with a Visionary B2B SaaS company from Gartner s Magic Quadrant for Enterprise BackUp . HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.

Manage &execute IT service delivery based on ITIL processes Handle incidents, service requests, &change management efficiently Maintain SLA compliance and escalate unresolved issues timely Collaborate with L1/L2 teams for troubleshooting, resolution Required Candidate profile Prepare reports and dashboards on incident trends and performance metrics Support continual service improvement initiatives Conduct root cause analysis and problem management Perks and benefits Perks and Benefits

ServiceNow CSM Solution Design: Collaborating with stakeholders to understand business requirements and design customer service solutions within the ServiceNow platform. Configuration and Customization: Configuring ServiceNow CSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements. Integration: Integrating ServiceNow CSM with other systems and applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems, and third-party service providers, to streamline data exchange and automate processes. Workflow Automation: Developing and implementing workflows, business rules, and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment. Custom Application Development: Building custom applications, modules, and portals within the ServiceNow platform to extend its capabilities and address specific customer service needs. User Experience (UX) Design: Designing intuitive and user-friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform. Reporting and Analytics: Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

About the Organisation: Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very selects industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises. Coforges proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries. Website : https://www.coforge.com/ Experience : 4+ Years Notice Period : Need Immediate 60 Days Max Location : Gr Noida/Bangalore/Pune/Hyderabad Mandate Skills : ServiceNow, ITSM, UI Policies, UI Actions, Client Scripts, WorkFlow, Flow Designer, Integration Job Summary and Responsibilities Strong understanding and knowledge in ITIL Processes Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts Develop standards , process and support and maintenance of existing environment Develop use-case scenarios for Testing Assist with analyzing and converting business requirements to system requirements Work with stakeholders to design testing strategies for development, QA and UAT environments Working knowledge of ServiceNow release upgrade process for implementation Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal Integrate ServiceNow applications with third applications using REST/SOAP APIs Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities Require strong debugging and troubleshooting skills To be proficient in understanding end to end deployment process Qualifications: Bachelors degree in Engineering, Computer Science, or related branch 4+ years overall work experience with 3+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace ServiceNow Developer Certifications preferably CSA, CAD ITIL v4 certification Strong verbal and written communication skills , proven technical leadership.

The Specialist Business Systems Analyst for the R&D Data Ca talyst Team is res ponsible for defining and specifying features for several technology products supporting R&D Precision medicine. These products are principally Data Management and Knowledge Management tools that provide the Amgen scientific community with visibility to Amgen’s wealth of human datasets, projects and study histories, and knowledge over various scientific findings. These are not transactional solutions but rather visibility solutions that are based on enterprise data mastering, standardization, harmonization, and linking, and federated visibility into multiple data repositories. These solutions are pivotal tools in Amgen’s goal to accelerate speed to discovery, and speed to market of advanced precision medications. This role involves close collaboration with Architecture and Engineering leaders supporting this product team, and related product teams, along with User representative stakeholders to define and prioritize features, and provide a roadmap for feature development . The successfully candidate will be an exceptional data analyst, with an ability to quickly learn terminology and business process from across the entire Amgen business. Roles & Responsibilities Perform data analysis and data profiling to surface range of values in various data sources and propose unification logic Create and maintain the feature backlog in Jira, documenting the detailed specifications based on data analysis and Collaborate with stakeholders to gather and document product requirements, user stories, and acceptance criteria Work closely with the business teams, Scrum Master and development team to plan and execute sprints, reviewing feature iterations and providing feedback Develop User Guides and Release Notes Create robust written materials, including product documentation, product backlog and user stories, and creating other need artifacts to assure efficient and effective coordination across timezones . Define, monitor , and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations Analyze product performance data, customer behavior, and market trends to inform product decisions Create and maintain reports and dashboards that provide insights into product performance, user engagement, and other key metrics Conduct market research and competitive analysis to identify opportunities and inform product strategy Analyze customer feedback and support data to identify pain points and opportunities for product improvement Basic Qualifications and Experience Master’s degree with 8 - 10 years of experience in Product Owner / Platform Owner / Service Owner OR Bachelor’s degree with 10 - 14 years of experience in Product Owner / Platform Owner / Service Owner OR Diploma with 14 - 18 years of experience in Product Owner / Platform Owner / Service Owner Functional Skills: Must-Have Skills Exceptional data analysis and data profiling skills Advanced SQL query development Experience using excel workbooks to drive data stewarding and curation tasks Experience reviewing data profiling findings with non-technical users Hands on skills using PowerBi including building basic models and reports Strong knowledge of Agile methodologies and product management principles , and backlog and feature management tools including Jira and Confluence Strong knowledge of IT service management (ITSM) principles and methodologies Strong experience with development of data- management and visibility products such as data warehouses, master data management and data visualization and knowledge management solutions Success in mentoring and developing strong product analysts, business analysts, and data profilers. Good-to-Have Skills: Experience in developing differentiated and deliverable solutions Experience with human data, ideally human healthcare data Experience using LLM and AI capabilities to gather information and aid in data curation and creating metadata Familiarity with laboratory testing, patient data from clinical care, HL7, FHIR, and/or clinical trial data management Professional Certifications (please mention if the certification is preferred or mandatory for the role) SAFe Agile Practitioner (6.0) Soft Skills: Excellent analytical and troubleshooting skills Deep intellectual curiosity, particularly about data patterns, and learning about business processes and “life of the user” High est degree of initiative and self-motivation Strong verbal and written communication skills , including presentation of varied audiences through complex technical/business topics Ability to work effectively with global, virtual teams , specifically including leveraging of tools and artifacts to assure clear and efficient collaboration across time zones Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong problem solving, analytical skills; Ability to learn quickly and retain and synthesize complex information from diverse sources

ServiceNow Developer – Asset Management What you will do As a ServiceNow Administrator - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction Basic Qualifications: Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Preferred Qualifications: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Work Hours: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements):Second Shift:2:00pm – 10:00pm IST; Third Shift:10:00 pm – 7:00 am IST. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Lets do this. Lets change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently supervised and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in supervising IT asset lifecycle management, ensuring assets are properly recorded, applied, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction Basic Qualifications: Masters degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelors degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Preferred Qualifications: Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that supervise key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

Urgent Opening for Service Now Developer C2H (Contract to Hire) for US Client Shift Timing- UK Shift Location- Remote Notice Period- Immediate to 15 Days Only Interested Candidate please share your updated resume at - alka.r@intuition-it.co m Minimum 5+ years of experience in software development with significant working experience on ServiceNow application development. Should have ServiceNow certification (CSA, CIS). Strong JavaScript development experience. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow. Experience in ServiceNow portal development. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. End to End experience of ServiceNow based application design and implementation. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience

Job Description : We are seeking a skilled ITSM Integration & Automation Developer to design, develop, and implement integrations between Halo ITSM and various enterprise systems such as Jira, Smartsheet, and other third-party tools. The ideal candidate will have experience in IT Service Management (ITSM), API development, and workflow automation to optimize IT processes and enhance operational efficiency. Key Responsibilities : - Develop and implement integrations between Halo ITSM and external systems like Jira, Smartsheet, etc. - Utilize RESTful APIs, webhooks, and middleware platforms to enable seamless data exchange between systems. - Automate ITSM workflows, ticket synchronization, and service request handling. - Work closely with IT and business teams to gather integration requirements and translate them into technical solutions. - Ensure data consistency, security, and compliance in integrations. - Troubleshoot and resolve integration-related issues, optimizing performance. - Develop scripts and automation workflows using PowerShell, Python, or other scripting languages as needed. - Document integration processes, APIs, and automation workflows for future reference. Required Skills & Experience : - 3+ years of experience in ITSM integration and automation. - Hands-on experience with Halo ITSM and its integration capabilities. - Strong expertise in RESTful APIs, JSON, XML, and webhooks. - Experience integrating ITSM tools with Jira, Smartsheet, Landsweeper- ServiceNow, or similar platforms. - Proficiency in scripting languages like PowerShell, Python, or JavaScript for automation. - Experience with iPaaS solutions (i.e., Zapier, Microsoft Power Automate, Boomi, MuleSoft) is a plus.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities: Excellent English communication is mandatory Job Title: Smart Hands Engineer Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred.

Job Description POSITION TITLE (ENGLISH): Product Support Specialist REPORTING TO: Manager REPORTING LOCATION: Bangalore, India WORKING LOCATION: Bangalore, India NUMBER OF FTEs UNDER RESPONSIBILITY: Job description: Very good communication and interpersonal relation skills in an international environment, Ability to adapt and work with either technical or business people At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). Up to 2 years work experience in an Enterprise application support environment would be a plus. Exposure working in IIS hosted web application is preferred. Good understanding of Windows Server & MS SQL Server concepts is required. Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Log tickets based on end user requests to resolve queries within SLA. Perform initial investigations to identify origins of issues. Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. Build, maintain and communicate weekly & Monthly statistics to management. Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Experience between 2 years to 4 years. Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage. Experience working with customers from European region would be a plus. Qualifications BE/MCA or any other equivalent degree with required experience.

: 2025-05-09 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified Overview: We are seeking a ServiceNow Developer to design and implement scalable, high-quality solutions on the ServiceNow platform. This hands-on role will contribute to the development of workflows, integrations, and custom apps to meet business needs. Responsibilities: Develop and maintain solutions within ServiceNow including business rules, UI policies, flows, and integrations Build custom applications and extend existing modules using JavaScript and ServiceNow APIs Troubleshoot issues and perform root cause analysis Work in agile teams to deliver sprint-based enhancements and new capabilities Ensure compliance with platform governance and code quality standards Collaborate with the Architect and Development Manager on design and delivery Qualifications: 3+ years of hands-on ServiceNow development experience Strong scripting skills in JavaScript and familiarity with Flow Designer and IntegrationHub Experience in ITSM, Service Catalog, CMDB, or other core modules Understanding of agile methodologies and software development best practices ServiceNow Certified System Administrator (CSA) required; Developer or Implementation Specialist certs preferred . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Roles & Responsibilities: Design, develop, and implement ServiceNow solutions for ITSM, CMDB, and other modules, with a focus on integration and process automation. Collaborate with business analysts, process owners, and stakeholders to gather requirements and create technical designs. Build and maintain workflows, notifications, and custom applications using ServiceNow tools such as Flow Designer and Orchestration. Lead small-scale integration efforts with external systems using REST/SOAP APIs and web services. Troubleshoot and resolve issues related to ServiceNow applications and provide user support. Stay updated with ServiceNow releases and best practices, leveraging new features to improve platform functionality. Document technical processes and solutions and ensure alignment with organizational standards. Mentor junior team members and provide technical guidance when needed. Actively participate in team meetings, discussions, and agile ceremonies. Skills, Knowledge, and Experience: 4-6 years of experience in ServiceNow development, configuration, and administration. Strong knowledge of ITSM and CMDB modules, with hands-on experience in configuring and maintaining them. Proficiency in Flow Designer, notifications, Orchestration, and process automation. Experience working with Import Sets, transform maps, and table APIs. Familiarity with integrating ServiceNow with other platforms using REST/SOAP APIs and web services. Knowledge of scripting (e.g., JavaScript) for client-side and server-side development. Exposure to deployment processes and version control. Understanding of ITIL concepts and their implementation in ServiceNow. Strong communication, problem-solving, and teamwork skills. Experience mentoring junior developers is a plus. Location: IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City Job ID R-68507 Date posted 05/28/2025

Experience of 4+ years with last 4-5 years in SNOW solution implementation across various products / platforms of snow. Core Infrastructure background with understanding of Infra Operations from Service Desk/ Command Center to Data Centre Ops including but not limited to Networks, Security, Containers, Converged, Hyperconverged and Cloud. Hands on experience in setting up ITSM and ITOM foundation and implementing Golden version of CMDB, SAM/ HAM. Should be abreast of latest ESM products and offerings from ServiceNow from Supply chain to CRM including but not limited to HR, Finance, GRC modules. A background in P&C is not a must but will be an added advantage. Should have fair idea of Agentic AI for Business Productivity and Self Heal platforms for IT OPs.

Number of Openings 1 ECMS ID in sourcing stage 518982 Assignment Duration 12 months Total Yrs. of Experience 8 To 10 years Relevant Yrs. of experience 8+ years Detailed JD (Roles and Responsibilities) The ideal candidate will have minimum 8+ years hands on consulting experience, involved in the actual delivery working within SAP HR/PY projects either in AU and NZ payroll. Payroll (experience to be current and within the last 2+yrs for AU): Experience in SAP AU Payroll, Personnel Administration and Organisation Management (mandatory) Experience of STP Payroll and in Australian legislation SAP HR and Success Factors Talent Modules Performance and Goals Compensation Learning Other Experience: Previous experience with integration between SAP and other systems (both cloud and on-premise) Actively provide solutions for any technical issues and challenges Preparation of quality key Project Artefacts/Deliverables including Detailed Design, UT & ST Test Cases, Prepare Run sheet & Backout plans Play lead role in supporting SIT, UAT & BVT, and Change Requests Experienced in IT Service management including risk management Mandatory skills SAP HCM and SF, SAP HCM AU Payroll, SAP SF with LMS, Compensation and PMGM Desired/ Secondary skills Domain Banking Max Vendor Rate in Per Day (Currency in relevance to work location) 8000 INR per Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Nandakishore.k05@infosys.com Work Location given in ECMS ID Hyderabad WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Before OR After onboarding) Before onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

: 2025-05-09 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified We are looking for a ServiceNow Architect to define and drive the strategic design and implementation of the ServiceNow platform. This role is responsible for architectural oversight, platform integrity, and ensuring solutions meet enterprise standards and future scalability. Responsibilities: Design end-to-end ServiceNow solutions across the ITSM and ITOM landscape Develop and maintain architecture blueprints, data models, and integration frameworks Evaluate new ServiceNow features and lead version upgrades or migrations Collaborate with security, infrastructure, and app teams to ensure cohesive architecture Serve as a technical advisor to leadership, development teams, and stakeholders Define technical standards, review code and design, and mentor developers Qualifications: 8+ years of ServiceNow experience with architect-level knowledge across modules Expert understanding of platform architecture, scoped applications, and integrations (REST, SOAP, MID server) Experience with enterprise-scale design patterns and frameworks Deep knowledge of platform performance, governance, and data modeling Certified ServiceNow Architect or Master Architect (preferred) . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesAbility to work well in a teamAbility to perform under pressureMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance business operations and efficiency. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the development and implementation of new applications.- Conduct code reviews and ensure coding standards are met.- Troubleshoot and resolve technical issues.- Stay updated with the latest industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Strong understanding of IT service management processes.- Experience in developing and configuring ServiceNow HR modules.- Knowledge of HR service delivery and employee service management.- Experience in integrating ServiceNow with other HR systems. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will demonstrate competencies across four key dimensions:support the formulation of Strategy and Guide execution, Work with business and technology stakeholders to develop solutions, Analyze business and operating models, market trends and the technology industry to determine their potential impact on the enterprises business strategy, direction, and architecture. Provide perspective on the readiness of the organization to change and innovate through scenario planning techniques and supports the formulation of business strategy. Uses planning-driven, design-driven and learning-driven approaches to construct future- and current-state business models. Roles & Responsibilities:- Facilitate alignment between business and IT, and across the democratized IT landscape.- Engage business and IT stakeholders, building and maintaining relationships.- Adapt to changing business and operating models.- Analyze trends and disruptions, and assess their impact on targeted business outcomes.- Tell stories to visualize the future state and trigger long-term planning.- Support various operating models such as project-centric and product-centric.- Communicate the value of enterprise architecture, and its portfolio of services.- Drive the evolution of the EA teams services and operating model. Professional & Technical Skills: - Masters or Bachelors degree computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.- 12+ or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture consultant.- 4 or more years of experience in at least two disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment.- Experience in Java development, Core Java, J2EE.- Knowledge of various insurance domains such as Life, Health, Property & Casualty.- Hands-on experience of insurance platforms like Guidewire and familiarity with the ACORD model.- Familiarity with concepts such as Straight Through Processing (STP), Customer 360, and Account 360.- Understanding of core insurance systems such as Policy Administration, Claims, Underwriting, and Rating.- Awareness of insurance industry operations, regulatory requirements, best practices, and standards.- Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data and predictive analytics.- Familiarity with enterprise architecture tools, related graphical models, and frameworks.- Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.- Understanding of various operating models such as project-centric and product-centric and also different types of agile principles, methodologies and frameworks, especially those designed to be scaled at the enterprise level.- Awareness of existing, new and emerging technologies, and processing environments. Additional Information:- The candidate should have minimum 12 years of experience in Solution Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: ServiceNow Architect Department: IT / Enterprise Applications Reports To: IT Director / Head of Digital Transformation Location: Hyderabad, India Role Summary The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. Key Responsibilities Architecture & Design Design scalable and high-performance ServiceNow solutions tailored to business needs and growth. Application Development Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform. Process Automation Analyze existing business processes and implement automation to improve efficiency and reduce manual effort. Systems Integration Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs. Quality Assurance Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation. Leadership & Collaboration Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units. Required Qualifications & Skills Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. Experience: 5+ years of hands-on experience in ServiceNow development and architecture. Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) – preferred Technical Proficiency: Strong command of JavaScript, HTML, and CSS Experience with web servicesSOAP and REST Familiarity with Agile/Scrum development methodologies Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem Soft Skills Strong problem-solving and analytical capabilities Effective leadership and team mentoring skills Excellent communication and interpersonal abilities Adaptability in fast-paced, evolving environments Stakeholder engagement and business acumen Preferred Qualifications Experience with ITSM, ITOM, HRSD, or other ServiceNow modules Exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations Experience with integration tools (e.g., MuleSoft, Dell Boomi) Key Relationships Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams External: ServiceNow Partners, Third-party vendors, Consultants Role Dimensions Strategic ownership of ServiceNow architecture Lead complex development initiatives and cross-functional platform implementations Responsible for technical leadership, code quality, and architectural governance Success Measures (KPIs) Timely delivery of ServiceNow projects and enhancements User adoption and satisfaction metrics post-implementation Reduction in manual processes through automation System uptime, performance, and reliability Number of successful integrations and streamlined workflows Competency Framework Alignment Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations Strategic Thinking: Ability to align platform capabilities with business strategy Execution & Delivery: Ownership of end-to-end implementation and release management Leadership: Mentoring team members, driving best practices, and stakeholder alignment Continuous Improvement: Identifying opportunities for optimization and platform expansion