3016 Itsm Jobs - Page 24

You are a skilled ServiceNow Senior Developer with a minimum of 5 years of hands-on experience in designing, building, and customizing ServiceNow applications and workflows. Your primary responsibility is to develop and implement PH0-5 Workflows using Flow Designer. This includes building dynamic and configurable project task flows, supporting Acceptance and Phase-based workflows, and performing PTS Data updates using data sources and transform maps. Additionally, you will be implementing and managing ACLs for secure role-based access at field and table levels. You will assist in customizing and extending the PPM module to meet business requirements, including Change and Escalation Management, Document Workflow Management, automated email notifications, access configurations, and report generation features and fixes. Your role also involves developing additional form layouts, list views, and process automation scripts, as well as building and maintaining custom workflows for bulk data uploads and template management features. You will collaborate with the architect, testers, and end-users to deliver high-quality solutions, troubleshoot and debug issues across workflows and configurations. To excel in this role, you must have at least 2 years of hands-on experience as a ServiceNow developer and solid expertise with Flow Designer, PPM customizations, and Transform Maps. You should be familiar with ACLs, UI Policies, Business Rules, and Client Scripts, proficient in JavaScript and ServiceNow scripting methods, and have a strong understanding of ITSM and workflow design principles. A ServiceNow Certified System Administrator certification is required. Your success in this position will be supported by your excellent communication, teamwork, and problem-solving skills. This is a full-time, permanent position suitable for fresher candidates, with a day shift schedule from Monday to Friday at an in-person work location.,

The company **OneAdvanced** is collaborating with **hackajob** to connect with exceptional tech professionals for the role of **Enterprise Data Lead** based in **Bengaluru, India**. As the **Enterprise Data Lead**, you will be responsible for leading a team of technicians, data engineers, and analysts within the Data Eco-System Team. You will collaborate with Business Stakeholders from various departments to drive operational excellence in data delivery. Reporting to the Head of CRM and Finance Applications, you will play a key role in maturing the data environment to meet the diverse demands on a small team. Your primary focus will be on enabling data-driven decision-making across the organization through hands-on engineering, leadership, architecture design, and collaboration with multiple departments. You will design and operationalize a scalable integrated data framework, execute MDM strategy, oversee data cleansing and deduplication processes, manage data integration, migration, and transformation, as well as create insightful dashboards and reports using tools such as SQL, Excel, PowerBI, VBA, and Python. Key responsibilities include delivering operational excellence, designing data frameworks, executing MDM strategies, overseeing data cleansing, managing integrations, performing data migration and transformation, creating dashboards and reports, engaging with stakeholders, and maintaining detailed documentation of data processes and governance policies. To qualify for this role, you should have 10 to 15 years of experience in data engineering, demonstrated team management skills, excellent communication abilities, advanced proficiency in SQL, Excel, PowerBI, VBA, and Python, strong knowledge of MDM frameworks and governance practices, hands-on experience with integration tools, and a Bachelor's degree in IT, Data Science, Engineering, or related field. Desirable qualifications include understanding of data structures in Salesforce and NetSuite, familiarity with lead-to-cash workflows, experience with JIRA and ITSM platforms, and proficiency in tools like Boomi, Anaplan, Salesforce, ServiceNow, and Snowflake. OneAdvanced offers a supportive work environment focused on employee wellbeing, annual leave, an Employee Assistance Programme, personal growth opportunities, life insurance, personal accident insurance, performance bonuses, and more. The company is dedicated to empowering its employees and fostering a diverse and inclusive workplace that drives growth and innovation in critical sectors. Join OneAdvanced, a leading provider of business software and services, and be part of a team that powers the world of work while investing in the growth and success of its people.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As a Service Now Manager, you will lead a group in the Service Now Practice, providing directions and strategies to grow the firm's Service Now footprint. This role involves managing large and complex Service Now implementations, product development, and sales enablement. You will operate on a global scale, working with large global teams spread across multiple geographies. Requirements: - Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals, and help grow the Service Now business. - In-depth knowledge and understanding of the Service Now Partner ecosystem, licensing model, and platform management models. - Design and develop large solutions combining the Service Now platform, automation, and workflow capabilities for EY customers. - Lead offshore teams in all Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops, spanning blueprint, design, configuration, build, and roll-out phases. - Functional and technical expertise for successful implementation, collaborating closely with stakeholders like business, process leads, and offshore teams. - Propose and deliver projects aligned with agreed objectives to EY customers and/or internal stakeholders. - Build strong internal relationships within the firm and with other services across the organization. - Develop people through effective supervision, coaching, and mentoring. Conduct performance reviews and provide performance feedback for staff. - Contribute to people-related initiatives such as recruiting, retaining, and training. - Maintain an educational program to continually develop the personal skills of all staff. - Engage in business development activities, including pre-sales and practice development. - Minimum 10 to 15 years of relevant experience, preferably from a top-tier Global System Integrator. Additional Skills Requirements: - At least two Service Now Implementation Certifications. - ITIL Intermediate, COBIT, and/or TOGAF certifications. - Agile and Scrum Master certifications. - PMP certification. Join EY to be a part of building a better working world, creating long-term value for clients, people, and society while building trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across assurance, consulting, law, strategy, tax, and transactions. EY teams ask better questions to find new answers for the complex issues facing our world today.,

As an American Airlines team member, you will be a part of a diverse, high-performing team dedicated to technical excellence, focusing on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpins an organization's computing environment, covering responsibilities such as IT logistics, virtualization, storage, containers, integration technologies, and data center management. In the role of a Redis Engineer within the Data Movement team, you will be responsible for installing, configuring, maintaining, and providing production support for Redis instances, including standalone and clustered setups. Your duties will involve automating operational tasks to ensure high availability, performance, and scalability of Redis deployments. You will collaborate closely with development and operations teams to optimize data storage, caching, and real-time messaging performance. Key Responsibilities: - Install, configure, and maintain Redis in development, testing, and production environments. - Monitor and troubleshoot Redis-related production issues to ensure system reliability and performance. - Design and implement high-availability and disaster recovery strategies for Redis deployments. - Develop automation scripts and tools to streamline Redis infrastructure provisioning and monitoring. - Work with other IT professionals to optimize data storage and ensure seamless integration of IT systems. - Implement security measures to protect IT infrastructure and ensure compliance with security policies. - Participate in on-call rotations to support Redis infrastructure during off-hours. - Maintain documentation of configurations, standard operating procedures, and best practices. Qualifications: - Bachelor's degree in Computer Science or related technical discipline. - 3+ years of hands-on experience with Redis in production environments. - Proficiency in scripting languages like Bash, Python, or Go. - Experience with containerized environments and Infrastructure as Code tools. - Familiarity with CI/CD tools, cloud platforms, and networking concepts. - Strong Linux system administration skills. - Excellent verbal and written communication skills. - Ability to work independently and in a collaborative, team-based environment. If you are looking for a challenging role that offers opportunities for growth and technical innovation in a dynamic environment, consider joining American Airlines as a Redis Engineer. Feel free to be yourself and make a significant impact on the world-class customer experience we deliver.,

As an IT Support Specialist at our company, you will report to the IT Infrastructure Manager and play a crucial role in resolving 1st line IT service tickets for colleagues in India and KOSEAI. While focusing primarily on IT Infrastructure-related tickets, you will collaborate with a colleague in Delhi who handles application-related tickets like SAP B1. Your role is integral to our global IT team, contributing to various IT initiatives and projects across the organization. Your responsibilities will include fulfilling service requests and incidents promptly, especially for the India and KOSEAI teams. You will closely work with end-users, Business Analysts, and other IT teams to troubleshoot and resolve IT infrastructure issues. Providing 1st and 2nd line infrastructure support aligned with agreed service levels, you will manage user accounts, device deployment, security, and lifecycle using tools like Active Directory, Microsoft Intune, and Windows Autopilot. Adhering to service management processes, you will set up laptops, mobile phones, printers, and other devices for new starters. Collaborating with Infrastructure vendors and IT personnel, you will troubleshoot system issues, maintain data standards, and recommend equipment upgrades as necessary. Additionally, you may travel to territories like Singapore, China, Korea, and the United Kingdom for business purposes. **Essential Skills and Experience:** - 3-5 years" experience in IP networking, managed switches, wireless access points, and firewall technologies - Proficiency in Windows 10/11 configuration and support - Strong understanding of the Microsoft Suite, including Microsoft 365 applications - Ability to resolve complex issues within SLAs and communicate technical information effectively - Proficient in ITSM/ITIL Service desk experience **Desirable Skills and Experience:** - Experience with Zendesk and vendor management - Familiarity with asset control, inventory tracking, and lifecycle management of IT assets - Previous experience in a matrixed organization/environment - Excellent organizational skills and the ability to manage multiple workstreams efficiently If you possess the required skills and experience and are looking to join a dynamic global IT team, we encourage you to apply for this role and become a valuable member of our organization.,

You are an experienced ServiceNow ITSM Lead with 6-8 years of experience, looking to join our technology services client on a contract basis with potential for full-time employment. As a ServiceNow ITSM Lead, you will be responsible for developing expertise on ITSM modules including Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge Now, Mobile, Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments. Your role will also involve integrating web services like REST and SOAP with third-party tools, building custom service portals, leading the ITSM Pro instance configuration and development, implementing automation innovations, and managing support for SLA-based incidents and requests. Additionally, you will be responsible for sprint planning, bug fix planning, leading a team of developers, and continuously seeking opportunities to improve customer satisfaction. To be successful in this role, you should have at least 8 years of experience in designing and implementing the ServiceNow ITSM module, working in an ITIL, Agile, DevOps environment, and excellent knowledge of web-based development languages. You should also possess certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), and ITIL v3/4 Foundation. Your technical and industry experience of 10 years with ServiceNow, expertise in ServiceNow coding, REST/SOAP based integrations, building custom portals, and strong analytical, communication, and presentation skills will be essential for this role. You should be a proactive problem solver, willing to take on new challenges, and collaborate effectively with stakeholders to deliver innovative solutions. If you are interested in this opportunity, please share your updated resume to varshini.t@s3staff.com.,

You will be joining our technology services client as a ServiceNow CSM Consultant on a contract basis with the potential for full-time employment conversion. Your main responsibilities will include designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module. You should have experience in various modules such as Case Management, Knowledge Management, Agent Workspace, CSM Portal, and Agent Mobile App configuration. Additionally, you will work with ITSM and Custom Service Portal. Your extensive experience across the ServiceNow core platform, security, performance, and compliance will be crucial. You will also be responsible for third-party integrations using methods like REST, SOAP, Integration Hub, and Ebonding. Scripting in the ServiceNow platform using JS, Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, and Jelly will be a key part of your role. Collaboration with teams to understand their requirements, conducting workshops and training sessions for end-users, performing system testing and troubleshooting, defining integrations with other systems, providing ongoing support, and documenting processes will be essential tasks. Excellent communication and interpersonal skills, along with strong ownership, accountability, and attention to detail are expected. Preferred skills include proficiency in ServiceNow CMDB, Agent workspace, virtual assistant, and implementation of ITSM module. Relevant ServiceNow certifications such as ServiceNow Certified Implementation Specialist are a plus. Exceptional leadership, problem-solving, critical thinking, and communication skills will be advantageous. If you are interested in this opportunity, please share your updated resume to sohail.s@s3staff.com.,

The ideal candidate for this position should have a relevant experience of 8-10 years and hold a Graduate degree (BE/MCA or Graduation from Science Stream). As a part of your professional experience, you will be responsible for managing and maintaining the Enterprise Backup systems. You should have proficiency in Veritas/Commvault backup tools, and preference will be given if you possess expertise in both tools. Your key responsibilities will include ensuring that backups are run as per schedule, meeting retention requirements, verifying full backup jobs, maintaining an audit trail of backups and restores, providing reports on job success/failure, and raising event alerts. You will also be required to perform file restore operations as needed and handle Backup client Installation/Troubleshooting. Moreover, you should have a working knowledge of Enterprise Backup tools such as Commvault, Veritas, HPDP, and be able to coordinate with OEMs like Commvault and Veritas for troubleshooting and support. Hands-on experience with Linux OS and troubleshooting basic/advanced issues & incidents is essential. Basic working experience with Windows OS, Windows Cluster, Active Directory, and troubleshooting basic issues & incidents is also required. Additionally, familiarity with IT Service Management (ITSM) processes, including Incident/Problem/Change Management, as well as knowledge of any ITSM (Ticketing) tool and System Monitoring tools is expected. In this role, you will be expected to handle day-to-day administrative activities in coordination with internal/external departments. Travel to DC Site for Break-Fix/Contingency/Lights On activities may be required as part of the role. We are looking for a candidate with good communication skills, who is an effective team player and can work with cross-functional teams. The role may involve working in day shifts but should be open to working late evenings as per business requirements. You should be achievement-oriented, adaptable to change, and able to work towards goals. Efficient prioritization and completion of multiple tasks within a given schedule are essential. A quick learner with good execution capabilities will be an asset to the team. If you are interested in this opportunity, please write to us at bijoya.chanda@timesofindia.com.,

At EY, you will be part of a globally connected powerhouse of diverse teams, dedicated to shaping your future with confidence. Join us in our mission to build a better working world. As a ServiceNow Senior focusing on ITSM, Integrations, Custom Spoke, and Integration hub, you will play a crucial role in designing solutions, mapping client business requirements, and ensuring successful project delivery. Collaborating with clients, you will assess current processes and tools, identify ServiceNow platform options, define solution requirements, determine integration needs, and create comprehensive architecture and implementation strategies. Key Responsibilities: - Lead requirements, scoping, and design workshops, ensuring thorough documentation - Possess expertise in ITSM, Integrations, Custom Spoke, and Integration hub implementation - Provide advanced technical support and mentorship to the implementation team - Maintain in-depth knowledge of ServiceNow capabilities and constraints - Identify opportunities to leverage ServiceNow effectively - Take a hands-on approach to configuration, development, and integration services - Coordinate testing phases, oversee testing-related tasks, and lead test remediation cycles - Contribute to practice development and intellectual property creation - Develop and present business cases to senior stakeholders, delivering tailored presentations and product demonstrations - Conduct Proof of Concept/Value engagements with prospects and respond to RFI/RFP documents - Lead transition briefings in collaboration with Sales and Professional Services teams - Act as the ServiceNow subject matter expert at executive briefings and marketing events Qualifications: - 3-6 years of experience in the IT industry - Strong background and experience in ServiceNow integration, with relevant accreditations - Previous experience as a developer is essential - Engaging presentation skills with the ability to manage multiple scenarios - Capable of working under pressure and handling multiple campaigns simultaneously - CIS- ITSM Certification required - Nice to have: certifications in ITSM, Integrations, Custom Spoke, Integration hub At EY, we are committed to building a better working world by delivering new value for clients, people, society, and the planet. With the help of data, AI, and advanced technology, EY teams are dedicated to shaping a confident future and addressing today's most critical issues. Operating across assurance, consulting, tax, strategy, and transactions, EY teams leverage sector insights, a global network, and diverse partnerships to provide services in over 150 countries and territories.,

As an Australian born company with over 350 dedicated staff across multiple countries, we take pride in our multi-award-winning business achievements. We have been recognized as the Asia Pacific & Japan ServiceNow Elite partner of the year for consecutive years, showcasing our commitment to excellence. Our success is rooted in a people-first culture that values trust-based leadership, continuous innovation, and providing opportunities for personal and professional growth. At our company, we focus on enterprise service management, digital transformation, customer experience, IT transformation, employee service experience, and integrated risk management. Our organizational values include a supportive learning environment, innovation, and a dedication to helping our employees explore new challenges and opportunities. In this role, you will work with a diverse customer base across various industries and sizes, engaging with clients ranging from commercial to enterprise level. Successful candidates will possess excellent ServiceNow development skills and the ability to adapt quickly to different contexts and customer needs. Key responsibilities include participating in client workshops, gathering requirements, designing solutions, and implementing technical best practices to deliver successful outcomes for our customers. You will be involved in process improvement, automation, and mentoring junior professionals to enhance their capabilities. To excel in this role, you should have a minimum of 3+ years of experience in ServiceNow design and development within a client-facing environment. Proficiency in various ServiceNow modules beyond ITSM, system integrations, and backend/front-end technologies is essential. Additionally, holding relevant certifications such as ServiceNow CSA + CIS ITSM and ITIL Foundation Certified is required. If you are a proactive, analytical problem-solver with a passion for technology and a desire to grow professionally, we encourage you to apply for this exciting opportunity to join our dynamic team and contribute to our continued success.,

The position is for a SNOW Developer at Insightek based in Bangalore, Electronic City. The company is looking for individuals with 3 to 5 years of experience for Level 2 positions and 5 to 8 years of experience for Level 3 positions. The mandatory skills required include IT Service Management (ITSM) and IT Operations Management (ITOM) with expertise in Human Resources Service Delivery (HRSD), asset management, or Configuration Management Database (CMDB). There will be a face-to-face direct walk-in interview scheduled on 17th July at Happiest Minds for interested candidates. The maximum CTC offered for Level 2 positions is 8.5lpa, whereas for Level 3 positions, it ranges from 15 to 16lpa. The ideal candidate should be an immediate joiner with a relevant notice period. If you are interested in this opportunity and meet the required criteria, please share your updated CV with sunitha@insightekgc.com.,

The Senior Software Developer position involves developing strategic solutions for new services and functionality. You will design software and actively participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is a key aspect of this role. Your primary responsibilities will include collaborating with IT teams to implement future automations, integrating ServiceNow modules, and architecting ServiceNow automation, scripting, and integration with existing systems like Active Directory. You should have hands-on experience with REST API integration and other ServiceNow integration methods, along with a strong understanding of Flow Designer. Additionally, knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and others is essential. In this role, you will be responsible for implementing SAM Pro and HAM for clients, conducting workshops to showcase the value of solutions, developing custom software solutions, customizing ServiceNow applications, and supporting the planning and training of internal clients. Collaboration with team members, peer leadership, and adherence to quality standards and procedures are also key aspects of the position. To be successful in this role, you should have a Bachelor's degree in Computer Science or a related field, along with a minimum of 3+ years of software development experience. Proficiency in programming, software engineering standards, Windows and Unix operating systems, and excellent communication skills are necessary. You must also demonstrate strong analytical skills, ingenuity, and the ability to work independently on multiple projects simultaneously.,

Position: ServiceNow Architect Location : Chennai & Hyderabad Work Mode : Hybrid Role : We are seeking a highly skilled ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions within our organization. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations. Responsibilities: Lead the architecture and design of ServiceNow solutions based on business requirements. Collaborate with stakeholders to understand and document business processes, requirements, and objectives. Provide expertise in configuring and customizing the ServiceNow platform to meet organizational needs. Design technical solutions in various modules of ServiceNow ITSM and ITOM Perform routine system administration tasks, including user management, access control, and data maintenance. Implement and manage integrations between ServiceNow and other third-party applications. Collaborate with the technical team to plan and execute ServiceNow upgrades. Develop and implement ServiceNow modules, workflows, and integrations with other systems. Conduct thorough testing of ServiceNow configurations to ensure accuracy and functionality. Stay current with ServiceNow releases and new features, providing recommendations for adoption where applicable. Provide technical guidance and mentorship to ServiceNow developers and administrators. Troubleshoot and resolve issues related to ServiceNow configurations and integrations. Assist in the development and delivery of end-user training programs. Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions. Qualifications: 1. Bachelors degree in Computer Science, Information Technology, or related field. 2. Proven experience as a ServiceNow Architect with multiple successful implementations. 3. In-depth knowledge of ITSM processes and best practices. 4. Strong understanding of ServiceNow platform capabilities and modules. 5. Experience with scripting languages such as JavaScript. 6. Ability to design and implement integrations with third-party systems. 7. Excellent communication and interpersonal skills. 8. ServiceNow certifications (e.g., Certified Implementation Specialist) preferred 9. Strong problem-solving and analytical skills. Preferred Skills: - ServiceNow administration and development. - Experience with ServiceNow ITOM and ITSM modules. - Scripting languages such as JavaScript. - ITIL best practices. - Integration with third-party tools. - Strong analytical and troubleshooting skills. Ascendion Details : Ascendion is a leading provider of AI-first software engineering services. Our applied AI, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. company URL : www.ascendion.com

Have 5+ years of Experience in ServiceNow Development. Preferably CSM Have CIS- ITSM or CIS-CSM Certification Perform development and configuration of a variety of areas including, Case Management, Service Portal, Maintain Catalog items Write advanced scripting in Business Rules, Script Includes, Client Scripts, Script Actions, Scheduled Jobs Create/configure UI Policies, UI Actions, ACLs, Notifications, UI Pages, UI Macros, and SLAs Integrations knowledge using REST Hands-on Experience on Service Portal. Creating Widgets, pages etc. Create and Configure Surveys Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. 7+ years Remote

Exp Level : 3 to 8 years Location : Pune Position Type Contract to hire (C2H) Keywords : ITOM, ITAM, HRSD, GRC, CMDB JD: Role Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred Experience & Background B-Tech/BCA/MCA 3 to 8 years of IT industry experience. Minimum 3 year of support/implementation experience on ServiceNow Experience on Service portal will be an advantage. ITIL/ServiceNow certifications will be an added advantage. Set up standards for quality control, measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web-based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC Excellent Communication Skills Interested Candidates kindly share the updated resume to: Jyoti.biradar@artech.com Mode of interview: Face to Face

Responsible for leveraging knowledge and experience to deliver end to end solutions on hosted ServiceNow platforms. Developing and implementing custom applications from scratch and automating processes to improve overall customer experience. Integrating ServiceNow with 3 rd party systems to send and receive data while making sure any personal / confidential data is encrypted & decrypted accordingly. Developing custom portals, pages & widgets as per client requirement making sure the UI is effective and attractive . Developing code while adhering to ServiceNow best practices . Staying up to date with latest platform release features to ensure utilization of the features if applicable. Closely working with clients , leads, other architects, IT support teams , SIT , UAT teams & other technical teams for gathering requirements , providing solutions and testing to ensure seamless implementations . Debugging / troubleshooting errors and working on enhancements during development and testing phases. Strong Functional knowledge and implementation experience of ITSM, and any other ServiceNow Application framework. Responsible for design and documentations of business requirements and held business requirement and approval meetings followed by functional reviews, design demos with the stakeholders . Involved in planning and coordinating Implementation plan for every release in ServiceNow . Analyzed the current business and technology environments to detect deficiencies and recommended ServiceNow solutions for the performance improvement . Responsible for guiding & providing knowledge transfer to team members & juniors on various processes. Expertise in working on ServiceNow document templates and scripts. Proficient in customizing live chatbots Worked on custom platform translations involving different translation tables in ServiceNow. Experience in handling UAT , SRT and deployment end to end. Experience in direct client facing roles. POC, Design, Develop, Test and Deploy custom services in order to automate the existing processes ,reduce time & effort and improve productivity of the client.

Location- Bangalore Immediate joiner (1-3 Months will not work) 8+ years For Architect Role: We need the candidate who has below skillsets with minimum 8 years of experience and based out in Bangalore Responsible for leveraging knowledge and experience to deliver end to end solutions on hosted ServiceNow platforms. Developing and implementing custom applications from scratch and automating processes to improve overall customer experience. Integrating ServiceNow with 3 rd party systems to send and receive data while making sure any personal / confidential data is encrypted & decrypted accordingly. Developing custom portals, pages & widgets as per client requirement making sure the UI is effective and attractive . Developing code while adhering to ServiceNow best practices . Staying up to date with latest platform release features to ensure utilization of the features if applicable. Closely working with clients , leads, other architects, IT support teams , SIT , UAT teams & other technical teams for gathering requirements , providing solutions and testing to ensure seamless implementations . Debugging / troubleshooting errors and working on enhancements during development and testing phases. Strong Functional knowledge and implementation experience of ITSM, and any other ServiceNow Application framework. Responsible for design and documentations of business requirements and held business requirement and approval meetings followed by functional reviews, design demos with the stakeholders . Involved in planning and coordinating Implementation plan for every release in ServiceNow . Analyzed the current business and technology environments to detect deficiencies and recommended ServiceNow solutions for the performance improvement . Responsible for guiding & providing knowledge transfer to team members & juniors on various processes. Expertise in working on ServiceNow document templates and scripts. Proficient in customizing live chatbots Worked on custom platform translations involving different translation tables in ServiceNow. Experience in handling UAT , SRT and deployment end to end. Experience in direct client facing roles. POC, Design, Develop, Test and Deploy custom services in order to automate the existing processes ,reduce time & effort and improve productivity of the client.

This opportunity is ONLY For Hyderabad location- Work from Office Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. Plan and execute system upgrades Address Incident, Problems on the platform Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Aruba NAC L2 Mumbai Provide day to day operational support for the NAC Management Service. Responsible for the design, planning, implementation, and operation of NAC setups and management. Integration of Networking devices with Enterprise Manager (Router, Switches, Access point etc) Troubleshooting of endpoints as per define ACL. Configuration of counter-ACT devices and Enterprise manager Onboarding of new networking devices into Enterprise manager Firmware upgrade of counter-ACT devices and Enterprise Manager Identify non-compliant system from Forescout NAC report.Creating SOPs & KBsPerformance Mgmt & Reporting ITIL & ITSM Knowledge Delivery agreed KPIs and 100% compliance to endpoints.

Exp: 7+ Years (Lead Exp Mandate) Skill Req.: Service Now Developer with Any Module (ITSM, FSM, CSM, ITOM, HRSD) Job Description: Responsibilities: Design and develop custom applications and modules on the ServiceNow platform. Configure workflows, forms, business rules, and UI policies. Integrate ServiceNow with external systems using REST/SOAP APIs. Troubleshoot and resolve technical issues. Collaborate with stakeholders to gather and analyze requirements. Ensure adherence to best practices and coding standards. Requirements: Proven experience as a ServiceNow Developer. Expertise in at least one ServiceNow module (e.g., ITSM, ITOM, HRSD). Proficiency in JavaScript and ServiceNow scripting (client/server side). Experience with ServiceNow Studio, Flow Designer, and IntegrationHub is a plus. ServiceNow Certified Application Developer or other relevant certifications preferred.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to work well in a teamCollaboration and interpersonal skillsAgility for quick learningWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Responsibilities: The ServiceNow Develope is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support/development. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.

Job Summary: We are seeking a skilled Windows Build and Image Engineer to manage and maintain standardized Windows OS images used across the organization. The ideal candidate will have a strong background in Windows operating systems, imaging tools, automation, and endpoint management solutions such as Microsoft Endpoint Manager Intune, or MDT. Key Responsibilities: Develop, test, and maintain custom Windows OS images (Windows 10/11) for desktops, laptops, and virtual environments. Integrate device drivers (PnP), software applications, and security patches into image builds. Manage and optimize image deployment processes using tools like MDT, or DISM tools. Maintain version control and documentation for all builds and deployment processes. Experience in Microsoft Intune autopilot deployment, profile creation, remediation scripts, defender endpoint security. Experience in patching OEM drivers using dell command utility. Ensure images meet organizational security and compliance standards. Troubleshoot image-related issues during deployment or post-deployment. Collaborate with security, helpdesk, and application teams to ensure compatibility and user experience. Automate build and deployment processes using PowerShell or other scripting languages. Evaluate and test new OS updates, features, and third-party software for inclusion in standard images. Maintain a structured UAT (User Acceptance Testing) process for new builds. Required Qualifications: 5+ years of experience in building and deploying Windows OS images in a corporate environment. Proficiency with imaging and deployment tools such as MDT, WDS, DISM, and Microsoft Intune. Solid understanding of hardware configuration of models like Dell, Microsoft and HP. Knowledge of hardware lifecycle management. Strong knowledge of Windows operating systems (Windows 10/11), and Windows registry. Experience with scripting languages (e.g., PowerShell, Batch). Familiarity with BIOS/UEFI configuration and hardware compatibility during imaging. Incident handlings using ITSM tool like ServiceNow. Experience with managing application packaging and deployment. Preferred Qualifications: Knowledge of Zero Touch or Autopilot deployment. Familiarity with compliance and endpoint hardening standards. Soft Skills: Strong analytical and troubleshooting skills. Excellent communication and documentation abilities. Ability to work independently and as part of a cross-functional team. Detail-oriented with a focus on quality and consistency.

Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Required Candidate profile Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

Key Responsibilities : - Hands-on design, development, and deployment experience with the ServiceNow platform. - End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process. - ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge. - Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. - Should be multitasking, Self-Learner and possess good Functional Knowledge. - Should be able to take lead on Project, Support activity and guide or train the team. - Strong communication, presentation, and problem-solving skills. - Well versed with Angular JS. - Expertise in web development (HTML, CSS, JavaScript) - Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs - Experience with JavaScript/GLIDE and HTML5 - Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems - Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders - Strong analysis, problem-solving, and decision-making skills