Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting Applications for the role of Principal Consultant – Service Now Tech Lead In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Mentor and lead a team of developers. Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. Reviews design and code per sprint to ensure quality. Creation and customization of complex workflows and custom workflow activities. Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. Contribute and review user stories. Build and maintain technical documentation. Monitor health, usage, and overall compliance of ServiceNow and its applications Develop a keen understanding of the products we implement and client business. Provide production support and be able to resolve problems under pressure. Assists in project estimation. Participate in regular Knowledge Transfer sessions with ServiceNow Developers Stay current with new and updated capabilities of the ServiceNow Platform Coordinate upgrades to Production and Sub-Production instances Coordinate sub-production testing, evaluation, and regression remediation Participate in blueprinting workshops and contribute with documentation and effort estimation. Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications Relevant experience ServiceNow Development. Demonstrate prior experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.). Experience on S2P, FSO dispute, Service mapping would be preferred. One greenfield implementation of any ServiceNow module. Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc... Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub. Good understanding of ServiceNow Best practices in scripting, integration. Experience in deploying code from Lower instance to Production. Experience in Cloning and Upgrades. Excellent communication Skills for client facing roles. Good management, analytics, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Configure and manage users access to reports and dashboards. Create management dashboards and reports on Key Performance Indicators (KPIs) and metrics, ensure the accuracy and integrity of data used in reports and dashboards. Answer key business questions to help increase quality. Provide real-time visibility into data and predictive forecasts for enhanced decision-making. Utilize text analytics to extract trends and patterns from freeform data fields. Proficiency with ServiceNow Workbench for interactive filtering, Breakdowns and end-to-end transparency. Provide users with professional consultation and guidance. Take ownership of assigned tasks and execute them as per agreed timelines. Requirements To be successful in this role, you should meet the following requirements: ITSM Knowledge ServiceNow platform knowledge ServiceNow Scripting (Java Script) Glide API Knowledge Experience in working on various reports and dashboard. Strong understanding of data analysis techniques, including statistical methods and programming Excellent communication and problem-solving skills are also vital for translating complex data into actionable insights, driving process improvements, and making informed decisions.

Experience 7+ years Strong experience in ServiceNow Development specializing in Employee Center, ITSM and Service Portal Hands-on experience in ServiceNow integrations with third-party systems. Experience in either of other modules i.e. ITOM or HRSD or SecOps Demonstrated experience in implementing ServiceNow integrations with third-party platforms. Strong understanding of ITIL principles Ability to translate business requirements into technical solutions Develop and implement technical solutions and conduct component Integration Tests. Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS) Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery detail. Excellent communication and interpersonal skills RESPONSIBILITIES: Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. Determining and implementing design methodologies and toolsets Enabling application development by coordinating requirements, schedules, and activities. Being able to lead/support UAT and production rollouts. Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement Giving constructive feedback to the team members and setting clear expectations. Helping the team in troubleshooting and resolving complex bugs Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements. Bachelor s or master s degree in computer science, Information Technology, or a related field.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Our JIRA Service Management, IT Operations team is comprised of people with backgrounds in Business to Enterprise and Business to Consumer Product Management. We are building solutions to guide the next degree of innovation in IT Operations workflows as part of our IT Service Management offering. We usher in the next level of innovation and help create the next level of scenarios that enhance the work experience and productivity of the IT and DevOps employee in an organisation. This role will report into product management leadership driving the charter of incident, change, alert, on-call and other key operational elements in the IT Service Management domain. ","responsibilities":" Own the overall strategy & execution of the AIOps remit as part of Jira Service Management business Partner with Atlassian s central platform teams and with external partners, developers to build for IT Ops scenarios Making these 3rd party connectors/integrations work well within the broader Atlassian Marketplace Effectively work with product marketing and other go-to-market teams in communicating product value, enabling support, sales, partners etc, and orchestrating product launches Empathize with the customer, discover the right problems, build roadmap and ship capabilities that provide measurable customer value Build with heart and balance by looking at qualitative & quantitative signals, market landscape, aligning to the overall JSM s vision of bringing Dev & IT teams together Qualifications 8+ years of experience in a product management role with experience in building & scaling product or platform services for enterprises Good understanding of enterprise architecture, problem statements and customer needs Experience in one or more of the following areas will be an added plus Prior experience in building & scaling an integration platform/ iPaaS solutions/building 3rd party connectors etc would be a plus Understanding of transformations, pre-post processing of data during the integration process Background in Software Development, User Experience Design, IT Operations Experience in IT Service Management, IT Operations, DevOps toolchain would be an added advantage ","qualifications":" Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

We are seeking a highly skilled Senior ServiceNow Developer with 8–12 years of experience to join our growing team. This role is open to both full-time and part-time professionals who bring deep expertise in ServiceNow development and architecture

Experience: 3 to 6 Years Location: Balewadi Highstreet, Pune Mode: Hybrid Skills and Requirements: Strong automation approach and continuous improvement Zero incident approach Must Have At least the following skills are required In depth knowledge of working with Nexthink and DEX Experience in the automated management and provision of workstation systems notebooks and VDIs based on MS Windows mobile devices and Macbooks Basic understanding of infrastructure In depth know how in the operation of the operating systems used and their implementation in the environment and the way of software packaging for workstation systems and their distribution Understanding of IT service management practices ITSM or ITIL Knowledge in data analysis and surveys Deep skills in developing and implementing automated solutions for identified deviations Excellent communication skills Willingness to work across the company and not stick to isolated structures Willingness to take responsibility for a problem and get to the bottom of it Fluent in English both written and verbal

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Role and Summary Statement We are looking for a ServiceNow Developer with strong administration, development, and support skills on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology. RESPONSIBILITIES Will be responsible to develop and implement different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements. Creation/implementation/modification of ServiceNow SAM/HAM/others components. Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation. Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc. Lead the end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. Customize and configure ServiceNow SAM Pro to meet specific organizational needs. Work closely with stakeholders to gather requirements and translate them into technical solutions. Develop and implement publisher-specific packs and plugins as needed for software management. Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro. Manage and oversee the entitlement upload process for in-scope software publishers. Perform regular reconciliation of deployment details received from integration sources. Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations. Create and maintain documentation, including technical specifications and user guides. Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro. Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes. Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality and reusability. REQUIRED QUALIFICATIONS: B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 5-7 years of relevant experience in design and development with ServiceNow platform. Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies. Dynamic team player with good verbal and written communication. Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus. RPREFERRED QUALIFICATIONS: ITIL Certified. ServiceNow CSA. ServiceNow CAD. Any additional ServiceNow certifications will be a plus Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Servicenow-Development.Experience5-8 Years.

Consultant as a Service (CaaS) offering is specifically designed for your business that needs a short or medium boost in capacity or technical expertise Our consulting team is a group of highly-skilled, subject matter experts (SMEs) with credentials and experience to ensure your organization achieves its business objective We offer handholding to our customers to either adopt new technology or upgrade existing IT services, within the limit of your budget without compromising on quality and security

TCS is Hiring SAP GRC Security Consultant For Bangalore Location Experience: 4 - 12 years Mode of interview: Walk-in Location: Bangalore Please apply only if you can attend a In Person Drive at TCS Bangalore Office on 7th June 2025 (Saturday). JOB DESCRIPTION: Understanding customer business requirements and convert to functional requirements. Responsible for reviewing requirements for accurate estimation. Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise. Review, and do proactive analyze and resolve application issues as needed. Mentor and share technical knowledge/guidance to team. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards. Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation.

locationsMumbai - Hiranandaniposted onPosted Yesterday time left to applyEnd DateJune 5, 2025 (5 days left to apply) job requisition idR_303519 Company: Mercer Description: WeareseekingatalentedindividualtojoinourSalesenablement.ThisrolewillbebasedinMumbai.Thisisahybridrolethathasarequirementofworkingatleastthreedaysaweekintheoffice. LeadSpecialist-ContentManagement Wewillcountonyouto Deliverbidsend-to-end,drivethebidstrategyandmanagecommunicationwithallrelevantstakeholders.Theincumbentwillbeacollaborator,agreatcommunicatorwhowillworkwithsalesleaders,consultants,andbidteamstoaidrevenuegenerationforthebusiness.Youwillhelpdefineandshapeourresponses,resultinginimpactfulandhigh-qualitycontenttocommunicatewinningdifferentiators.Youwillalsocollaboratewithbusinessonstrategicsalesinitiativesaswellasworkingonoperationalimprovementstobenefitthebidmanagementfunction. Thecandidateisexpectedtodemonstrateexperienceinmanagingbidsindependently,preferablyforinternationalstakeholders,deliveringhighvaluebidsanddemonstratingastrongunderstandingofthebidlifecycle.Thecandidateisalsoexpectedtounderstandculturalsensitivitiesandbusinessneedsoftheoperatingcompaniestodeliverhighqualitybids.Youwillberequiredto Buildknowledgeandunderstandingof:theWealthbusiness,serviceofferingsandstrategic priorities DevelopcompetenceandfamiliaritywiththeMercerbidmanagementmethodology EnsureProjectmanagementofRFI/RFPsubmissionsandotherclient/prospectPitchmaterials-developinganddrivingprojecttimelines,coordinatingwithinternal/externalstakeholdersandfacilitatingmeetings ReviewRFPsandotherclientmaterialtogaincompleteunderstandingofclientrequirements Assembleabidteamwiththerelevantknowledgeandskillstoprepareawinningbid Managevirtualbidteamsandinputsfromavarietyofstakeholders,ensuringtheyarefullybriefedandunderstandtheclientbidrequirements/keydeliverablesanddevelopawinplanforeachopportunity Liaisewithkeymembersoftheprojectteamtoobtaintheinformationrequiredtocompilethebidtodevelopunique,compellingclientvaluepropositionsandproposalmessagingasperinputsfromsalesanddeliveryteamsagainstagreedtimelines Assessandaddressthetechnicalandcommercialrisksrelatingtothebids Workcloselywiththepursuitteamtoresolveopenitemsduringtheproposalandpitchpresentationdevelopmentprocess Facilitatestrategydiscussionwiththepursuitteamtoidentifyclient-centeredvaluepropositionsandsupportingMercerdifferentiators Gatherandorganizeinformationandstaffresourcesnecessarytoformulatewinningexecutivesummariesthatspeakto"whyus",andnotthecompetition EnsurethattheresponsereflectstheagreedWinStrategywithclearmessagingandplayanactiveroleindevelopingkeyaspectsoftheresponse,includingtheExecutiveSummary WorkcloselywithgraphicdesignerstocreateoptimalvisualsandgraphicsinaccordancewithMercerbrandguidelinesthatsupportmessaging,includingcoverdesignsandothergraphicsandillustrations Holdmasterdraftsofproposalsandpresentations,incorporatingeditsandchangesandsendingoutreviseddraftstothepursuitteam Performfinalreviewsofproposalsandpitchpresentationdraftsalongwiththesalesteams Assistwiththedevelopmentoftemplates,improvedsystemsandprocessesformeasuringbidsuccess Carryoutcontentmanagementactivities,includingcollectingandupdatingcontentforproposaldatabaseandextractingbestpracticecontent Whatyouneedtohave Postgraduate/GraduateinScience,Technology,EngineeringorMathematicswouldbepreferred.Otherpostgraduatedegreesmayalsobeconsidered. 6-8yearsofexperienceinapre-sales/bidmanagementenvironment Experienceofworkingasapartofbidteamsinaprofessionalservicesenvironment. Verystrongwrittenandverbalcommunicationrequired ProficientinMicrosoftWord,PowerPointandExcel Exceptionalcustomerservicefocus Advancedbusinesswritingabilitywithoutstandinggrammarandproofreading/editingskills Whatmakesyoustandout Experienceonsaleslifecycleandcontent/proposalmanagementtoolslikeSalesforce,Qvidian,SharePointetc.wouldbepreferred. Demonstratedunderstandingoffinancialmarketsispreferred Experienceofdirectlydealingwithseniorinternalstakeholderspreferred Stronganalyticalandproblem-solvingskills CFAlevel1orsimilarispreferred Whyjoinourteam Wehelpyoubeyourbestthroughprofessionaldevelopmentopportunities,interestingworkandsupportiveleaders. Wefosteravibrantandinclusiveculturewhereyoucanworkwithtalentedcolleaguestocreatenewsolutionsandhaveimpactforcolleagues,clientsandcommunities. Ourscaleenablesustoprovidearangeofcareeropportunities,aswellasbenefitsandrewardstoenhanceyourwell-being. Mercer, a business of Marsh McLennan (NYSEMMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

"C & M" Tools that help employees communicate & work together, like Gmail, Google Drive, Google Meet, Mailjet, & YAMM. "Service Operation Expert" -manages the day-to-day ops of these tools, keeps them running smoothly, & makes sure users satisfied. Required Candidate profile Strong in Google Workspace admin (Gmail, Drive, Meet) Good at user/account/license management Familiar with ITIL and ITSM tools Bachelor’s in IT or related field; certifications a plus

Essential skills: Proactive, positive, self-starter and team player with a skill of continually improving processes Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function Track record of working in a customer-facing environment Ability to digest complex data and relay it to users in a manageable, clear and concise way Excellent presentation and meeting facilitation skills including small to medium groups Experience in Customer Service is essential. Experience of operating in high pressure and fast-moving environments Excellent organisational skills. Service Level and Customer experience level Management experience Good computer skills and the ability to use business support software and ITSM tools. Strong teamwork skills and attention to detail. Advantageous skills: Experience with Freshdesk Experience with Topdesk Experience with Connectwise Experience working in the legal sector Experience with Service Now

Skill required: Sourcing - Sourcing and Procurement Strategy Designation: Procurement Practice Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamless deliverables and meeting client expectations.You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Develop strategies to transform the S&P function that lead to the implementation of differentiated and competitive S&P capabilities, processes, technologies and organizations. What are we looking for Minimum 6 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2-3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.oMinimum 2 years of experience in Business Operations Management, Project Management or similar domain.oMinimum 2 years of experience in working with virtual teams. Candidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioGood to Have:Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceTechnology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Understand Supplier Assure based on deals frameworkEfficiently deliver core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsGood knowledge of Third Party Risk Management process. Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders. Ensuring zero client escalations with on time delivery of scope of work. External and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve utilizing your expertise in Manufacturing Engineering MES to ensure the successful delivery of projects. Roles & Responsibilities:- Lead the development and implementation of Manufacturing Engineering MES applications, ensuring adherence to project timelines and budgets.- Should be able to create recipes or replicate issues.- Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.- Provide technical guidance and mentorship to team members, ensuring the successful delivery of projects.- Act as the primary point of contact for clients, managing expectations and ensuring customer satisfaction.- Understanding of system landscapes, network and integrations with other solutions.- Experience in conducting business and technical assessment, troubleshooting Batch record, application/system issues and being able to find solutions. Professional & Technical Skills: - Must To Have Skills: Strong experience in Emerson Syncade MES architecture.- Good To Have Skills: Experience in Syncade - Recipe authoring, Resource editor, Behavior and EWI, Material management, Inventory Management, Equipment tracking and Order Creation.- Basic understanding of Pharma Manufacturing processes- Understanding of MS SQL and performing basic queries.- Excellent communication and interpersonal skills.- Expert knowledge in Syncade MES with equipment management, batch execution- Experience in ERP-MES integration, L2 integration with DCS, OSI-PI, PLC/SCADA- Experience in OPC interface, system architecture.- Experience in performing application installation / upgrades.- Experience with working in the Pharmaceutical Industry. Knowledge on ITSM processes. Additional Information:- The candidate should have a minimum of 5 to 7.5 years of experience in Manufacturing Engineering MES.- This position is based at our Kolkata, Bengaluru, Pune, Mumbai, Chennai, Hyderabad and Ahmedabad office.- A full-time 15 years of education is required. Qualification 15 years full time education

Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board & Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue’s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years’ Experience working within a complex technology environment is essential Equivalent to 2 + years’ Experience in an IT Service Management environment is essential Minimum 2 years’ experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor’s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality & Process related certifications are desirable

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process.

We are looking for a ServiceNow Architect to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 8 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect certifications are preferred. Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

Role & responsibilities Must-Have 1. Strong understanding of ServiceNow best practices 2. Proven track record from developing and operating ServiceNow (4+ years) 3. Experience in working according to agile, scrum or SAFe principles 4. Experience of working with Integrations, E-bonding is preferred 5. Experience in Production support of ServiceNow 6. Certified System Admin (CSA) 7. Strong analytical skills, communication, and presentation skills 8. Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous 9. Have the drive and determination to learn and continuously share your knowledge with others 10. University degree in Computer Science or equivalent 11. Pro-activeness 12. Being articulate & communicate effectively Good-To-Have 1. Certified Application Developer (CAD) and other ServiceNow Certifications. 2. Understanding on Business Processes and able to understand application design 3. Experience working with Onsite-Offshore model 4. Knowledge of ITIL 5. Experience from working in CI/CD pipelines 6. Good knowledge of JavaScript, AJAX, XML, JSON, CSS and HTML 7. Experience in Angular JS, jQuery, Node.js and Apache Jelly

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification

Primary Skills ITSM automation SME, conversational AI architects and consultants RPA automation, self-healing solutions architects and consultants Observability tools (APM and infra) SMEs AI Ops architects and consultants L3 solutions architects and consultants CloudOps / FinOps consultants AI architects, Agentic AI SMEs Role and Responsibilities Hands on experience on ITSM automation, should have worked as SME, conversational AI architects and consultants. have the working experience with L3 solutions architects on Gen AI driven impact analysis, Gen AI driven code generation Excellent problem solving/analytical skills and complex troubleshooting methods. Excellent presentation, verbal, and written communication skills. Good and adaptable with : ITSM, ServiceNow (interchangeable with SNOW), NowAssist, BMC Helix, BMC Remedy, BMC Helix RemedyForce

Power BI Developer 4+ years Pune Primary Skills - Power BI, ServiceNow Proficient in Power BI for data visualization and storytelling, and experienced in ServiceNow for IT service management. At least 2+ years of hands-on Power BI experience At least 1+ years of experience with ServiceNow At least 2+ years of experience working within IT Infrastructure Experience with SQL, REST API, Azure Data platforms is an advantage Strong ability to visualize data to tell a story , ability to choose most informative design for data visualization Bachelor s degree or technical institute degree/certificate in a relevant field or equivalent work experience Good analytical, conceptual, and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions Ability to communicate in English effectively both orally and in writing Strong teamwork and interpersonal skills Ability to work in diverse multicultural environment across different time zones Ability to clearly communicate expectations to stakeholders Proactiveness and collaboration Good to have skills: Experience with SQL, REST API, Azure Data platforms is an advantage Power BI Developer 4+ years Pune Primary Skills - Power BI, ServiceNow Proficient in Power BI for data visualization and storytelling, and experienced in ServiceNow for IT service management. At least 2+ years of hands-on Power BI experience At least 1+ years of experience with ServiceNow At least 2+ years of experience working within IT Infrastructure Experience with SQL, REST API, Azure Data platforms is an advantage Strong ability to visualize data to tell a story , ability to choose most informative design for data visualization Bachelor s degree or technical institute degree/certificate in a relevant field or equivalent work experience Good analytical, conceptual, and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions Ability to communicate in English effectively both orally and in writing Strong teamwork and interpersonal skills Ability to work in diverse multicultural environment across different time zones Ability to clearly communicate expectations to stakeholders Proactiveness and collaboration Good to have skills: Experience with SQL, REST API, Azure Data platforms is an advantage

Terraform, Jenkins, Artifactory, ELK stack for monitoring, GCP cloud aware, Kubernetes, Anthos, GCP Administration Job Summary We are seeking an experienced Infra Ops Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Anthos Kubernetes GCP ELK Stack Artifactory Jenkins and Terraform. This role requires domain experience in Commercial Lending. The work model is hybrid with rotational shifts. Travel is not required. Responsibilities Lead the implementation and management of Anthos and Kubernetes environments to ensure high availability and scalability. Oversee the deployment and maintenance of GCP infrastructure to support business applications. Provide expertise in ELK Stack for monitoring logging and analysis of system performance. Manage Artifactory repositories to ensure efficient storage and retrieval of artifacts. Utilize Jenkins for continuous integration and continuous deployment (CI/CD) pipelines to streamline development processes. Implement and manage Terraform scripts for infrastructure as code (IaC) to automate provisioning and management of cloud resources. Collaborate with development and operations teams to ensure seamless integration and delivery of applications. Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure. Develop and maintain documentation for infrastructure configurations processes and procedures. Ensure compliance with security policies and best practices in all aspects of infrastructure management. Provide support for commercial lending applications ensuring high availability and performance. Participate in rotational shifts to provide 24/7 support for critical infrastructure. Contribute to the continuous improvement of infrastructure operations to enhance efficiency and reliability. Qualifications Possess strong technical skills in Anthos Kubernetes GCP ELK Stack Artifactory Jenkins and Terraform. Have a solid understanding of commercial lending domain and its specific infrastructure requirements. Demonstrate experience in managing hybrid work environments and rotational shifts. Exhibit excellent problem-solving skills and the ability to troubleshoot complex infrastructure issues. Show proficiency in scripting and automation to streamline infrastructure management tasks. Have strong communication skills to collaborate effectively with cross-functional teams.