3016 Itsm Jobs - Page 23

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving and decision-making processes, ensuring that the software systems meet the required standards and client expectations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Oversee project timelines and deliverables, ensuring alignment with client requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to configure and customize ServiceNow applications to meet business needs.- Familiarity with integration techniques and tools to connect ServiceNow with other systems. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require effective communication and coordination to facilitate smooth project execution and delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application design and development methodologies.- Ability to troubleshoot and resolve application-related issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring alignment with project goals and client expectations. Your role will also include overseeing the development process, ensuring quality and efficiency in software delivery, and fostering a collaborative environment for innovation and growth. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and implement necessary adjustments to meet deadlines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of software development methodologies and best practices.- Experience with configuration management and deployment processes.- Familiarity with IT service management frameworks and tools.- Ability to analyze and troubleshoot software issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and maintain accurate records of asset operations. Collaborate with cross-functional teams to ensure timely and efficient IT asset management. Prepare and maintain detailed reports using Excel sheets to monitor asset performance and lifecycle status. Ensure adherence to Service Level Agreements (SLAs) and IT Service Management (ITSM) best practices. Assist in the planning and execution of asset operations, including procurement, deployment, and disposal of IT assets. Provide support in the development and implementation of asset management policies and procedures. Conduct regular audits of IT assets to ensure accuracy and compliance with internal standards. Qualifications The successful candidate will possess the following qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 1 to 2 years of experience in IT asset management or a similar role. Proficiency in using ticketing tools and asset management software. Strong knowledge of asset lifecycle management and operations. Excellent skills in Excel for reporting and data analysis. Ability to work independently and collaboratively in a team environment. Strong organizational skills and attention to detail. Effective communication skills, both verbal and written. This is a fantastic opportunity for individuals looking to advance their careers in IT asset management. If you are a proactive and motivated professional with a keen eye for detail, we encourage you to apply for this position. Join us in our mission to optimize IT asset utilization and contribute to the success of our organization. We look forward to receiving your application!

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Financial Asset Management Good to have skills : Business Requirements AnalysisMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:- Leading the Financial Asset Management product for client with respect to UK/Europe compliance standard. Required to troubleshoot and resolve functional Bravura Sonata product issues. Strong understanding of the Bravura Sonata platform and its functionalities is required to lead the technical product issues. Contribute in providing solutions and workarounds to Sonata product related problems.- Familiarity with Bravura Sonata database structure and able to write SQL queries as per client requirements.- Responding to client inquiries regarding Bravura Sonata platform issues.- Working with Bravura for vendor management tickets.- Collaborate with cross-functional teams to ensure successful project delivery. Stay updated on industry trends and technologies to enhance application development processes. Professional & Technical Skills: - Experience with database management systems and PL SQL.- Strong understanding of software development lifecycle and methodologies including ITIL processes and ITSM tool exposure.- Knowledge of Bravura Sonata functional regulations and compliance standards. Additional Information:- The candidate should have a minimum of 3 years of experience in Financial Asset Management.- Good to have experience in Bravura Sonata configuration (SOT) management and workflow development.- This position is open for Gurugram or Pune office. Qualification 15 years full time education

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.

Role & responsibilities Experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITOM and Event Management. Candidates will be experienced in leading ServiceNow engagements end to end Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementations Configure and develop enhancements on the ServiceNow platform to meet business needs for modules ITOM and Event Management. Define business problems/opportunities with constraints, goals, budgets and timelines. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM and Event Management. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

Role & responsibilities Experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM, ITOM and SAM. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management. Collaborate with the architecture team to design and implement effective solutions that meet client requirements. Optimize and maintain existing ServiceNow applications for performance and scalability. Lead code reviews and enforce best practices in ServiceNow development. Provide technical guidance and mentorship to junior developers. Develop integrations with other business systems and applications. Troubleshoot and resolve complex technical issues in the ServiceNow environment. Stay abreast of new ServiceNow features and technologies, incorporating them into solutions as appropriate. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITAM, ITSM, custom apps and SAM. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 7-8 years of experience in Change Management Change Management Process Oversight: Vendor Coordination and Change Integration: Change Risk Management: Change Planning and Scheduling Preferred Technical and Professional Experience Communication and Stakeholder Management: Post-Change Review and Continuous Improvement: Change Performance Reporting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 8 to 10 years experience in Service Integration and management in multi vendor environment. IT Vendor Integration and Coordination: Service Performance Management: End-to-End Incident, Request, and Problem Management: Reporting and Performance Overview to CIO: Preferred Technical and Professional Experience Continuous Improvement and Optimization: Escalation Management: Stakeholder Management and Collaboration Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Role & responsibilities Manage and maintain IT infrastructure supporting production and plant operations. Ensure uptime of systems like ERP, MES, SCADA, and automation tools. Troubleshoot IT/OT issues affecting production lines. Coordinate with production, maintenance, and corporate IT teams. Implement ITIL processes for incident, change, and asset management. Ensure data security and compliance with industry standards. Manage vendors, IT assets, and service contracts. Drive automation and continuous improvement in plant IT operations. Preferred candidate profile

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

AsProcessAnalyst – Record to Report (R2R),you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Role & responsibilities Preferred candidate profile Job Description : ServiceNow Developer, Sr. Developer and Tech Lead ( Minimum 4Years to 10 Years ) Con/AM Only Position Overview We are seeking a highly skilled ServiceNow Developer, Sr. Developer and Tech Lead to join our dynamic team. This role requires hands-on expertise in ServiceNow development, with a strong emphasis on scripting and deep knowledge of the ServiceNow platform's processes. The ideal candidate will lead technical initiatives, drive development projects, and ensure the delivery of robust ServiceNow solutions. Note: ServiceNow Administrators are not eligible for this position. Key Responsibilities Development and Scripting : Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform using JavaScript, GlideScript, HTML, CSS, and other scripting languages. Technical Leadership : For Tech Lead role, Lead a team of developers, providing technical guidance, code reviews, and best practices to ensure high-quality deliverables. Platform Expertise : Leverage in-depth knowledge of ServiceNow architecture, modules, and processes to deliver scalable and efficient solutions. Solution Design : Collaborate with stakeholders to gather requirements, design technical solutions, and ensure alignment with business objectives. Process Optimization : Implement and optimize ServiceNow processes, ensuring seamless functionality across modules and applications. Integration and Automation : Develop and maintain integrations with third-party systems using Integration hub, REST, SOAP, and other APIs, while driving automation initiatives. Troubleshooting and Support : Identify and resolve complex technical issues, ensuring platform stability and performance. Continuous Improvement : Stay updated on ServiceNow releases, features, and best practices, recommending improvements to enhance platform capabilities. Required Skills and Qualifications Experience : Minimum of 3+ years of hands-on ServiceNow development experience Scripting Expertise : Proficient in ServiceNow scripting (JavaScript, GlideScript, AngularJS) for custom application development, business rules, script includes, and UI scripts. ServiceNow Platform Knowledge : Strong understanding of ServiceNow architecture, data models, and core functionalities (e.g., Incident, Change, Problem, Service Catalog, CMDB, Flow Designer, and Integration Hub). Process Knowledge : In-depth knowledge of ServiceNow processes, including workflow configuration, service catalog development, and platform automation. Module Expertise : Good-to-have understanding of ITSM, HRSD, GRC, ITOM, and ITAM modules, with experience in implementing or customizing these modules being a plus. Integration Skills : Experience with ServiceNow integrations using REST, SOAP, MID Server, and other API-based technologies. Education : Bachelor’s degree or a related field (or equivalent experience). Familiarity with Agile/Scrum methodologies. Understanding of ITIL frameworks and their application within ServiceNow. Eligibility Criteria Candidates must have hands-on development experience on the ServiceNow platform. ServiceNow Administrators without development and scripting experience are not eligible for this role. Must be able to demonstrate expertise through prior projects, code samples, or certifications

Role & responsibilities Experience in designing and implementing solutions within Service Now is required. • Good knowledge of the core concepts of Service Now to include its OOTB functions and customisation capabilities. • Experience of working knowledge on ServiceNow ITSM preferred. • Experience of developing within a customised ServiceNow instance. • 7-8 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. • Good working knowledge of JavaScript. • Experience in writing technical documents is essential. • Understanding of Agile methodologies and working practices. • Must be able to design, discuss, question and document system solutions. • Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. • Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability. • Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. • Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills. • Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. • ServiceNow Certification preferred . Preferred candidate profile

Managing production incidents to resolution with standard incident management processes. Conducting the training sessions across the teams/new joiners Planning and organization & working well with Virtual Team Experience in helpdesk environment. Required Candidate profile Proficiency in tools like ServiceNow. Preferably ITIL certified professional Strong analytical, communication, presentation and reporting skills Kindly Share Resume On Whatsapp 9279264094 (Ganesh)

We are seeking a ServiceNow QA Analyst with 4-6 years of experience in Quality Assurance, particularly focusing on the ServiceNow platform. The ideal candidate for this role is detail-oriented, proactive, and enthusiastic about delivering high-quality enterprise solutions. As a ServiceNow QA Analyst, you will be responsible for validating functionality, enhancing automation, and ensuring that new features do not disrupt existing capabilities. You should have a minimum of 4-6 years of hands-on QA experience in ServiceNow, with a strong background in ATF implementation within the platform. Additionally, functional knowledge of modules such as ITSM, HRSD, and CSM is required. Experience in testing APIs and integrations using tools like POSTMAN will be beneficial in this role. Your responsibilities will include developing detailed test plans and test cases based on business requirements, functional specifications, and design documents. You will be executing various levels of testing, including functional, regression, and integration testing, to guarantee the quality of ServiceNow implementations. Furthermore, you will design and implement the Automated Test Framework (ATF) in ServiceNow to enhance and automate testing processes. Working effectively within an Agile/Scrum environment, you will contribute to sprint planning, reviews, and retrospectives. The ideal candidate should be a ServiceNow Certified System Administrator. If you are ready to make a significant impact and advance your career in ServiceNow QA, we encourage you to apply for this position. To express your interest or for further inquiries, please contact Deeksha at Deekshan@excelgens.com. ** / *** When applying, please provide the following details: - Full Name - Total Experience - Current CTC - Expected CTC - Reason for job change - Notice Period - Current Location - Holding any other offers We look forward to hearing from you. Regards, Deeksha,

As an experienced ServiceNow Application Developer, you will play a crucial role in supporting and implementing ServiceNow solutions for Sourcing & Procurement Operations, Hardware and Software Asset Lifecycle. Your responsibilities will involve designing, building, and customizing platform applications while collaborating with a team of ServiceNow developers and administrators across different locations. Your technical expertise in development and in-depth knowledge of ServiceNow modules will be essential to ensure the efficient operation and continuous enhancement of the ServiceNow platform. Your primary responsibilities will include customizing and extending platform modules to meet business application needs, designing and developing new ServiceNow applications and services, and driving the adoption of ServiceNow services within the organization. You will also assist in incident resolution, provide guidance to System Administrators, and take ownership of complex business requirements to drive them to completion. In addition to your day-to-day tasks, you will be expected to identify and implement opportunities for automation and process optimization within ServiceNow workflows. Staying updated on ServiceNow product developments, industry trends, and best practices will be crucial to recommending and implementing improvements within the platform. To be successful in this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience), along with at least 4 years of experience in professional software development and 2 years of experience in ServiceNow platform development. Deep knowledge of ServiceNow modules such as ITSM, ITAM, ITBM, and Service Catalog, proficiency in scripting languages like JavaScript and Glide API, and experience with ITIL framework processes are also required. Preferred certifications for this role include ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR), and ITIL v3 or ITIL v4 Foundation Certification. Strong problem-solving skills, effective communication abilities, the capacity to manage competing priorities, and a positive attitude with a collaborative approach are essential soft skills for this position. If you are a proactive individual with a passion for innovation, a drive for continuous improvement, and the ability to thrive in a fast-paced environment, we invite you to apply for this role and be part of our dynamic team dedicated to delivering excellence in ServiceNow application development. Job ID: R-774866,

As a ServiceNow Architect within our IT/Enterprise Applications department based in Hyderabad, India, you will play a crucial role in designing, developing, and leading scalable and secure ServiceNow solutions that are aligned with our business goals. Your responsibilities will encompass application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. You will be tasked with designing scalable and high-performance ServiceNow solutions that are tailored to our business needs. This includes developing and customizing applications, workflows, modules, and user interfaces on the ServiceNow platform. Additionally, you will analyze existing business processes to implement automation that enhances efficiency and reduces manual efforts. Managing integrations with both cloud-based and on-premise legacy systems using SOAP/REST protocols will be a key aspect of your role. Ensuring high-quality solution delivery through rigorous testing, performance tuning, and collaboration with stakeholders across the business will also be vital. To excel in this role, you should have a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. You should possess at least 5 years of hands-on experience in ServiceNow development and hold certifications such as ServiceNow Certified Application Developer (CAD) and ServiceNow Certified Implementation Specialist (CIS). A strong command of JavaScript, HTML, and CSS, along with experience in web services such as SOAP and REST, is essential. Familiarity with Agile/Scrum development methodologies, problem-solving skills, effective leadership abilities, and excellent communication and interpersonal capabilities are also required. Your adaptability to fast-paced, evolving environments and your stakeholder engagement skills will be critical in this role. Experience with ITSM, ITOM, HRSD, or other ServiceNow modules, exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations, and familiarity with integration tools like MuleSoft and Dell Boomi will be advantageous in fulfilling your responsibilities effectively.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Service Now Manager at EY, your role will involve leading a group in the Service Now Practice, providing directions and strategies to grow the firm's Service Now footprint, managing large and complex Service Now implementations, product development, and sales enablement. This is a global role that requires experience in working with large global teams spread across multiple geographies. Your responsibilities will include leading sales and pre-sales work in Service Now, responding to client proposals, participating in orals, and helping grow the Service Now business. You should have in-depth knowledge and understanding of the Service Now Partner ecosystem, licensing model, and platform management models. Additionally, you will be responsible for designing and developing large solutions combining the Service Now platform, automation, and workflow capabilities for EY customers. In this role, you will lead an offshore team in all Service Now modules like ITSM, ITOM, ITBM, HRSD, and Sec Ops, covering blueprint, design, configuration, build, and roll-out phases. You will need to have knowledge and experience of both the functional and technical aspects for successful implementation, working closely with various stakeholders such as business, process leads, and the offshore team. To be successful in this role, you should have 10 to 15 years of relevant experience, preferably from a top-tier Global System Integrator. Additionally, you should hold at least two Service Now Implementation Certifications, ITIL Intermediate, COBIT, and/or TOGAF certifications, Agile and Scrum Master certifications, as well as a PMP certification. Your role will also involve contributing to people-related initiatives, including recruiting, retaining, and training staff, as well as maintaining an educational program to continually develop the personal skills of all staff. You will be expected to perform an appropriate role in business development, such as pre-sales, internal engagement, and knowledge management. Join EY in building a better working world, where diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across various areas including assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

At PwC, we focus on designing and implementing robust, secure IT systems that support business operations. Our team enables the smooth functioning of networks, servers, and data centers to optimize performance and minimize downtime. In cloud operations, we manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. As part of our team, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of our team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity for learning and growth. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success for the team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills required for this role include applying a learning mindset, taking ownership for your own development, appreciating diverse perspectives, adopting habits to sustain high performance, actively listening, asking questions, seeking feedback, gathering information, and committing to understanding how the business works. As a Windows and AWS Administrator, you will coordinate the day-to-day activities of the operational systems, processes, and infrastructure required for all service offerings being developed to assist clients on their Managed Service Delivery. You will work with clients to gather requirements, manage the day-to-day business of operations, and work with various stakeholders and internal and external delivery partners. Your responsibilities will include supporting services that focus on Operating System - Windows, extensive experience with Installation, Configuration, Patching, Backup-Recovery on Windows & VMware infrastructure, experience in maintaining, upgrading, and migrating VMware vCenter ESXi HA, DRS, vDS, vROps, and VIO, experience working in AWS cloud, building and configuring Windows Clustering services, involving discussions with clients for Operating System requirements, performance, and integration issues, identifying and resolving performance bottlenecks, migration, day-to-day production support and maintenance of server infrastructure, designing and building function-centric solutions, identifying trends, assessing opportunities to improve processes, raising and tracking issues, staying up to date on industry regulations, trends, and technology, and coordinating with management to ensure operational, administrative, and compliance functions are carried out accordingly. Qualifications for this role include a Bachelor's degree in Computer Science or related technology field preferred, a minimum of 3 years of hands-on experience on Windows operating systems & VMware, strong working knowledge of ITIL principles and ITSM, current understanding of industry trends and methodologies, outstanding verbal and written communication skills, excellent attention to detail, strong interpersonal skills, and leadership qualities.,

As a ServiceNow Architect at Mizuho Global Services Pvt Ltd (MGS), a subsidiary of Mizuho Bank, Ltd, you will play a crucial role in leading the design, development, and governance of the ServiceNow platform across enterprise initiatives. MGS was established in 2020 as part of Mizuho's strategy to create a global processing center for handling banking and IT operations remotely for Mizuho Banks domestic and overseas offices and group companies worldwide. At Mizuho, we prioritize a culture that upholds ethical values and embraces diversity in all forms within our talented pool. The development direction of MGS is guided by three key pillars - Mutual Respect, Discipline, and Transparency, which form the basis of all processes and operations within MGS. In this role, you will have the opportunity for immense exposure and learning, excellent career growth, and the chance to work alongside highly passionate leaders and mentors. You will also have the ability to build things from scratch and be part of a supportive and progressive work environment. Key Responsibilities: **Platform Architecture & Governance**: - Define and maintain the ServiceNow architecture in alignment with enterprise IT strategy and best practices. - Design scalable, high-performing solutions across various ServiceNow modules. - Establish platform design standards, development guidelines, and governance controls. **Solution Design & Delivery**: - Translate business requirements into functional and technical architecture using ServiceNow capabilities. - Lead end-to-end implementation of workflows, integrations, and automation. - Guide module implementations, customizations, and enhancements. **Stakeholder Management**: - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements. - Present architecture decisions and roadmaps to executives and stakeholders. - Serve as a subject matter expert on the ServiceNow platform. **Performance, Security & Compliance**: - Ensure platform health, performance tuning, security design, and compliance with standards. - Conduct platform audits and participate in risk assessments and disaster recovery planning. **Mentorship & Leadership**: - Provide technical leadership and mentorship to the ServiceNow team. - Contribute to hiring, onboarding, and training activities. Required Skills & Experience: - 10-14 years of IT experience, with a minimum of 6 years in ServiceNow architecture and platform ownership. - Deep expertise in core ServiceNow modules and integrations. - Strong knowledge of data modeling, APIs, business rules, and performance analytics. - Experience with Agile/Scrum methodology and excellent communication skills. - ServiceNow certifications are required. Preferred Qualifications: - Experience in a global enterprise environment and familiarity with IT service frameworks. - Hands-on experience with DevOps, CI/CD pipelines, and scripting languages. - Strategic thinking, problem-solving skills, and strong leadership abilities. Location: 16th Floor, Tower-B Brigade, World Trade Centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services),

The SQL Database Administrator is responsible for the design, implementation, and support of database systems for applications across MSSQL Database platform. As part of the end-to-end delivery team, you will collaborate with Application Development, Infrastructure Engineering, and Operation Support teams to deliver and support secured, high-performing, and optimized database solutions. Your specialization will be in the SQL database platform. You will manage design, distribution, performance, replication, security, availability, and access requirements for large and complex SQL & Sybase databases. Additionally, you will design and develop physical layers of databases, implement backup, recovery, archiving, and conversion strategies, manage job scheduling, application release, database change, and compliance. You will identify and resolve problems using structured tools and techniques and provide technical assistance and mentoring to staff in all aspects of database management. Moreover, you will consult and advise application development teams on database security, query optimization, and performance, write scripts for automating DBA routine tasks, and document database maintenance processing flows per standards. It is crucial to implement industry best practices while performing database administration tasks and work in an Agile model with an understanding of Agile concepts. You will collaborate with development teams to provide and implement new features and debug production issues by analyzing the logs directly and using tools like Splunk. Additionally, you will begin tackling organizational impediments, learn new technologies based on demand, and help team members by coaching and assisting. To qualify for this role, you must have a Bachelor's degree in computer science, Information Systems, or another related field with 10+ years of IT and Infrastructure engineering work experience. You should have 10+ years of total IT experience and 7+ years of relevant experience in SQL Server + Sybase Database. Proficiency in database management, data infrastructure & security, backup & recovery, performance tuning & optimization, cloud computing & scripting, and management of database elements is essential. Strong analytical and problem-solving skills, along with excellent written and oral communication skills, are required. MetLife, a leading financial services company, is dedicated to helping colleagues, customers, communities, and the world create a more confident future. Recognized for its exceptional workplace culture, MetLife offers opportunities for professional growth and development. If you are passionate about transforming the financial services sector and making a positive impact, join us at MetLife and be part of a team that believes in the power of #AllTogetherPossible.,

The ServiceNow Engineer/Consultant role based in Gurgaon, India is a senior position with diverse responsibilities within the ServiceNow organization. As a key point of escalation on site, you will be tasked with owning specific modules within the ServiceNow platform and serving as a Subject Matter Expert for various tools such as ITSM, Discovery, Event Management, SPM, IntegrationHub, Midservers, and other coding languages and security protocols. Your primary duties will include building platform capabilities using Flow Designer, custom code, and integrating with external systems. You will be required to actively work on platform tickets and incidents as they arise, ensuring the stability and security of the Instance. Additionally, part of your role will involve brainstorming and implementing new capabilities while providing training to existing staff for continuous learning and development. To excel in this position, you should possess a solid understanding of ServiceNow functionalities related to ITSM, ITOM, SPM, ServiceWatch, Midserver, and security architecture for SaaS platforms. Your expertise should extend to configuring base capabilities and demonstrating platform integration models effectively. Furthermore, you should have strong collaboration skills to work effectively within the team and manage multiple workstreams efficiently. Clear communication of expectations and project status is essential, along with the ability to mentor junior team members globally. Your success in this role will also be measured by your capability to deliver comprehensive documentation and training materials on various aspects of ServiceNow capabilities, ensuring knowledge transfer and skill enhancement across the team.,

As a ServiceNow Developer, you will be responsible for developing and implementing configurations and customizations in the ServiceNow platform. You will work on various modules including ITSM, CMDB, ITOM, HRSD, or others based on project requirements. Your key tasks will involve designing and managing workflows, business rules, UI actions, and client/server scripts to meet business needs effectively. Collaboration with business analysts and stakeholders is crucial to comprehend requirements and offer appropriate technical solutions. Regular platform maintenance, upgrades, and performance tuning will be part of your routine tasks to ensure the platform's optimal functioning. Adhering to best practices in development and platform governance is essential to maintain the quality and efficiency of the solutions provided. Additionally, you will be responsible for maintaining clear documentation for processes and codebase to facilitate seamless understanding and future enhancements. Your role as a ServiceNow Developer is pivotal in driving successful outcomes by leveraging your technical expertise and problem-solving skills in alignment with business objectives.,