2998 Itsm Jobs - Page 22

KPMG India is looking for Senior Manager - TPRM-Advisory Services Senior Manager - TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Diverse Lynx is looking for Major Incident Manager to join our dynamic team and embark on a rewarding career journeyAdjusting the incident management process as required to ensure its effectiveness.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Overseeing the incident management process and team members involved in resolving the incident.Excellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.

Whats this role about Heres how youll contribute: Youll do this by: Core Skills: Desired Skills: How we d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar

Whats this role about Heres how youll contribute: Youll do this by: Core Skills: Desired Skills: How we d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar

Skills: Candidate must have at least "3+ years Working experience in ServiceNow Development alone . Proficient in JavaScript with good experience in working with Glide, API, Business Rules, UI Policies, Script Includes, Flow Designers, Workflows, Scripted REST API and ACLs. Excellent understanding of Catalog Items for Integrations. Experience integrating ServiceNow with external tools using REST, SOAP APIs, and Web Services. Expertise in complex integrations (REST/Integration Hub) is a must. Clear understanding of business, functional, and technical requirements, with the ability to convert them into actionable technical tasks. Working knowledge in PowerShell Scripting. Good understanding on the ITSM Suite Modules

He/she primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems. Including: ITSM Process Consulting for CM/KM/EM but primarily problem management Service Level Reporting Continuous Service Improvement Data Analytics & Data Visualization ServiceNow Operations Major Incident Management IT Asset Management (HAM & SAM) Understanding around Cloud Technologies (AWS, Azure) Understanding around Data Warehouse Principals Key Responsibilities Major Areas of Accountability: Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes, and practices. Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully. Develop and administer the tools required to effectively measure practitioner skill assessments. Lead the development of a continuous feedback process for practitioners to identify process improvements. Technology analytics process Ownership, Championship & Improvement Thorough understanding of technology assets/environments/services, business needs and SLAs. Lead the creation and management of processes and reports that provide insight into improvement opportunities. Delivery Build and lead a Team of ITIL Service Management Professionals. Act as the Services Process Manager for the Problem, Change, Knowledge & Event Management processes and the workflows associated with each. Partner with adjacent services team leaders to deliver our service operations strategic plan and roadmap. Define, implement, and maintain the key performance indicators (KPIs) of the services including the generating and distributing of reports to measure the effectiveness and value of the services. Chair the operational review cadence for internal governance related to service performance against our KPIs and targets. Conduct root cause analysis/postmortem meetings and facilitates the problem management process for lessons learned and preventive recurrence. Manage and drive the incident and change management processes to always ensure operational stability. Develop framework and serve as a facilitator of audits and assessments to ensure processes and services are fit for purpose and support the mission. Serve as an expert analyst and advisor to plan, manage, and execute Process Improvement & partner with Data Science team in finding potential use cases for ITSM Intelligent Automation ( AI ML ). Knowledge of ServiceNow Predictive Analytics & other ML Tools. Python & R Scripting is good to have. Knowledge of PowerBi & advance ServiceNow reporting. Manage employee performance, setting objectives, and conducting regular team and individual performance reviews. Create and build relationships with key business stakeholders Decision Making Authority: Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company Interacts with the VP of Managed Services and the Business Unit Constituents to rationalize, enhance and evolve our Managed Service offerings. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise, and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Identify scope of process improvements & logging defects or enhancements for the same in ServiceNow. Participate in ITSM Process enhancement, defect fixes & thoroughly test them in ServiceNow Lower environment. Able to keep all the process documents & SharePoint site up-to date. Required Qualifications Bachelors degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. 10-15 years experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation). Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes). Superior written and verbal communication skills; to include developing executive level presentations. Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community. Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships. ITIL Foundation or Expert certification Work experience of Service Management tools, preferably ServiceNow Excellent communication skills & practices delivery of ITIL process training sessions. This role require managing Team Leaders & individual contributors across TI Operations Preferred Qualifications ServiceNow Operations Data Science for ITSM Intelligent Automation ITIL Expert PowerBI Flexera One Process consulting Training & Coaching

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. Your dedication to quality and exceptional communication skills will be crucial in ensuring the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with cross-functional teams to identify and resolve technical issues.- Provide technical support and guidance to clients, ensuring their satisfaction.- Analyze system or application issues and design effective resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in service management.- Experience in configuring and customizing ServiceNow modules to meet client requirements.- Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy.- Familiarity with IT asset management and configuration management databases (CMDB).- Experience in integrating ServiceNow with other IT systems and applications. Additional Information:- The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving and decision-making processes, ensuring that the software systems meet the required standards and client expectations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Oversee project timelines and deliverables, ensuring alignment with client requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to configure and customize ServiceNow applications to meet business needs.- Familiarity with integration techniques and tools to connect ServiceNow with other systems. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require effective communication and coordination to facilitate smooth project execution and delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application design and development methodologies.- Ability to troubleshoot and resolve application-related issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring alignment with project goals and client expectations. Your role will also include overseeing the development process, ensuring quality and efficiency in software delivery, and fostering a collaborative environment for innovation and growth. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and implement necessary adjustments to meet deadlines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of software development methodologies and best practices.- Experience with configuration management and deployment processes.- Familiarity with IT service management frameworks and tools.- Ability to analyze and troubleshoot software issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and maintain accurate records of asset operations. Collaborate with cross-functional teams to ensure timely and efficient IT asset management. Prepare and maintain detailed reports using Excel sheets to monitor asset performance and lifecycle status. Ensure adherence to Service Level Agreements (SLAs) and IT Service Management (ITSM) best practices. Assist in the planning and execution of asset operations, including procurement, deployment, and disposal of IT assets. Provide support in the development and implementation of asset management policies and procedures. Conduct regular audits of IT assets to ensure accuracy and compliance with internal standards. Qualifications The successful candidate will possess the following qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 1 to 2 years of experience in IT asset management or a similar role. Proficiency in using ticketing tools and asset management software. Strong knowledge of asset lifecycle management and operations. Excellent skills in Excel for reporting and data analysis. Ability to work independently and collaboratively in a team environment. Strong organizational skills and attention to detail. Effective communication skills, both verbal and written. This is a fantastic opportunity for individuals looking to advance their careers in IT asset management. If you are a proactive and motivated professional with a keen eye for detail, we encourage you to apply for this position. Join us in our mission to optimize IT asset utilization and contribute to the success of our organization. We look forward to receiving your application!

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Financial Asset Management Good to have skills : Business Requirements AnalysisMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:- Leading the Financial Asset Management product for client with respect to UK/Europe compliance standard. Required to troubleshoot and resolve functional Bravura Sonata product issues. Strong understanding of the Bravura Sonata platform and its functionalities is required to lead the technical product issues. Contribute in providing solutions and workarounds to Sonata product related problems.- Familiarity with Bravura Sonata database structure and able to write SQL queries as per client requirements.- Responding to client inquiries regarding Bravura Sonata platform issues.- Working with Bravura for vendor management tickets.- Collaborate with cross-functional teams to ensure successful project delivery. Stay updated on industry trends and technologies to enhance application development processes. Professional & Technical Skills: - Experience with database management systems and PL SQL.- Strong understanding of software development lifecycle and methodologies including ITIL processes and ITSM tool exposure.- Knowledge of Bravura Sonata functional regulations and compliance standards. Additional Information:- The candidate should have a minimum of 3 years of experience in Financial Asset Management.- Good to have experience in Bravura Sonata configuration (SOT) management and workflow development.- This position is open for Gurugram or Pune office. Qualification 15 years full time education

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.

Role & responsibilities Experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITOM and Event Management. Candidates will be experienced in leading ServiceNow engagements end to end Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementations Configure and develop enhancements on the ServiceNow platform to meet business needs for modules ITOM and Event Management. Define business problems/opportunities with constraints, goals, budgets and timelines. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM and Event Management. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

Role & responsibilities Experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM, ITOM and SAM. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management. Collaborate with the architecture team to design and implement effective solutions that meet client requirements. Optimize and maintain existing ServiceNow applications for performance and scalability. Lead code reviews and enforce best practices in ServiceNow development. Provide technical guidance and mentorship to junior developers. Develop integrations with other business systems and applications. Troubleshoot and resolve complex technical issues in the ServiceNow environment. Stay abreast of new ServiceNow features and technologies, incorporating them into solutions as appropriate. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITAM, ITSM, custom apps and SAM. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 7-8 years of experience in Change Management Change Management Process Oversight: Vendor Coordination and Change Integration: Change Risk Management: Change Planning and Scheduling Preferred Technical and Professional Experience Communication and Stakeholder Management: Post-Change Review and Continuous Improvement: Change Performance Reporting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 8 to 10 years experience in Service Integration and management in multi vendor environment. IT Vendor Integration and Coordination: Service Performance Management: End-to-End Incident, Request, and Problem Management: Reporting and Performance Overview to CIO: Preferred Technical and Professional Experience Continuous Improvement and Optimization: Escalation Management: Stakeholder Management and Collaboration Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Role & responsibilities Manage and maintain IT infrastructure supporting production and plant operations. Ensure uptime of systems like ERP, MES, SCADA, and automation tools. Troubleshoot IT/OT issues affecting production lines. Coordinate with production, maintenance, and corporate IT teams. Implement ITIL processes for incident, change, and asset management. Ensure data security and compliance with industry standards. Manage vendors, IT assets, and service contracts. Drive automation and continuous improvement in plant IT operations. Preferred candidate profile

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

AsProcessAnalyst – Record to Report (R2R),you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Role & responsibilities Preferred candidate profile Job Description : ServiceNow Developer, Sr. Developer and Tech Lead ( Minimum 4Years to 10 Years ) Con/AM Only Position Overview We are seeking a highly skilled ServiceNow Developer, Sr. Developer and Tech Lead to join our dynamic team. This role requires hands-on expertise in ServiceNow development, with a strong emphasis on scripting and deep knowledge of the ServiceNow platform's processes. The ideal candidate will lead technical initiatives, drive development projects, and ensure the delivery of robust ServiceNow solutions. Note: ServiceNow Administrators are not eligible for this position. Key Responsibilities Development and Scripting : Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform using JavaScript, GlideScript, HTML, CSS, and other scripting languages. Technical Leadership : For Tech Lead role, Lead a team of developers, providing technical guidance, code reviews, and best practices to ensure high-quality deliverables. Platform Expertise : Leverage in-depth knowledge of ServiceNow architecture, modules, and processes to deliver scalable and efficient solutions. Solution Design : Collaborate with stakeholders to gather requirements, design technical solutions, and ensure alignment with business objectives. Process Optimization : Implement and optimize ServiceNow processes, ensuring seamless functionality across modules and applications. Integration and Automation : Develop and maintain integrations with third-party systems using Integration hub, REST, SOAP, and other APIs, while driving automation initiatives. Troubleshooting and Support : Identify and resolve complex technical issues, ensuring platform stability and performance. Continuous Improvement : Stay updated on ServiceNow releases, features, and best practices, recommending improvements to enhance platform capabilities. Required Skills and Qualifications Experience : Minimum of 3+ years of hands-on ServiceNow development experience Scripting Expertise : Proficient in ServiceNow scripting (JavaScript, GlideScript, AngularJS) for custom application development, business rules, script includes, and UI scripts. ServiceNow Platform Knowledge : Strong understanding of ServiceNow architecture, data models, and core functionalities (e.g., Incident, Change, Problem, Service Catalog, CMDB, Flow Designer, and Integration Hub). Process Knowledge : In-depth knowledge of ServiceNow processes, including workflow configuration, service catalog development, and platform automation. Module Expertise : Good-to-have understanding of ITSM, HRSD, GRC, ITOM, and ITAM modules, with experience in implementing or customizing these modules being a plus. Integration Skills : Experience with ServiceNow integrations using REST, SOAP, MID Server, and other API-based technologies. Education : Bachelor’s degree or a related field (or equivalent experience). Familiarity with Agile/Scrum methodologies. Understanding of ITIL frameworks and their application within ServiceNow. Eligibility Criteria Candidates must have hands-on development experience on the ServiceNow platform. ServiceNow Administrators without development and scripting experience are not eligible for this role. Must be able to demonstrate expertise through prior projects, code samples, or certifications

Role & responsibilities Experience in designing and implementing solutions within Service Now is required. • Good knowledge of the core concepts of Service Now to include its OOTB functions and customisation capabilities. • Experience of working knowledge on ServiceNow ITSM preferred. • Experience of developing within a customised ServiceNow instance. • 7-8 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. • Good working knowledge of JavaScript. • Experience in writing technical documents is essential. • Understanding of Agile methodologies and working practices. • Must be able to design, discuss, question and document system solutions. • Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. • Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability. • Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. • Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills. • Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. • ServiceNow Certification preferred . Preferred candidate profile

Managing production incidents to resolution with standard incident management processes. Conducting the training sessions across the teams/new joiners Planning and organization & working well with Virtual Team Experience in helpdesk environment. Required Candidate profile Proficiency in tools like ServiceNow. Preferably ITIL certified professional Strong analytical, communication, presentation and reporting skills Kindly Share Resume On Whatsapp 9279264094 (Ganesh)

We are seeking a ServiceNow QA Analyst with 4-6 years of experience in Quality Assurance, particularly focusing on the ServiceNow platform. The ideal candidate for this role is detail-oriented, proactive, and enthusiastic about delivering high-quality enterprise solutions. As a ServiceNow QA Analyst, you will be responsible for validating functionality, enhancing automation, and ensuring that new features do not disrupt existing capabilities. You should have a minimum of 4-6 years of hands-on QA experience in ServiceNow, with a strong background in ATF implementation within the platform. Additionally, functional knowledge of modules such as ITSM, HRSD, and CSM is required. Experience in testing APIs and integrations using tools like POSTMAN will be beneficial in this role. Your responsibilities will include developing detailed test plans and test cases based on business requirements, functional specifications, and design documents. You will be executing various levels of testing, including functional, regression, and integration testing, to guarantee the quality of ServiceNow implementations. Furthermore, you will design and implement the Automated Test Framework (ATF) in ServiceNow to enhance and automate testing processes. Working effectively within an Agile/Scrum environment, you will contribute to sprint planning, reviews, and retrospectives. The ideal candidate should be a ServiceNow Certified System Administrator. If you are ready to make a significant impact and advance your career in ServiceNow QA, we encourage you to apply for this position. To express your interest or for further inquiries, please contact Deeksha at Deekshan@excelgens.com. ** / *** When applying, please provide the following details: - Full Name - Total Experience - Current CTC - Expected CTC - Reason for job change - Notice Period - Current Location - Holding any other offers We look forward to hearing from you. Regards, Deeksha,

As an experienced ServiceNow Application Developer, you will play a crucial role in supporting and implementing ServiceNow solutions for Sourcing & Procurement Operations, Hardware and Software Asset Lifecycle. Your responsibilities will involve designing, building, and customizing platform applications while collaborating with a team of ServiceNow developers and administrators across different locations. Your technical expertise in development and in-depth knowledge of ServiceNow modules will be essential to ensure the efficient operation and continuous enhancement of the ServiceNow platform. Your primary responsibilities will include customizing and extending platform modules to meet business application needs, designing and developing new ServiceNow applications and services, and driving the adoption of ServiceNow services within the organization. You will also assist in incident resolution, provide guidance to System Administrators, and take ownership of complex business requirements to drive them to completion. In addition to your day-to-day tasks, you will be expected to identify and implement opportunities for automation and process optimization within ServiceNow workflows. Staying updated on ServiceNow product developments, industry trends, and best practices will be crucial to recommending and implementing improvements within the platform. To be successful in this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience), along with at least 4 years of experience in professional software development and 2 years of experience in ServiceNow platform development. Deep knowledge of ServiceNow modules such as ITSM, ITAM, ITBM, and Service Catalog, proficiency in scripting languages like JavaScript and Glide API, and experience with ITIL framework processes are also required. Preferred certifications for this role include ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR), and ITIL v3 or ITIL v4 Foundation Certification. Strong problem-solving skills, effective communication abilities, the capacity to manage competing priorities, and a positive attitude with a collaborative approach are essential soft skills for this position. If you are a proactive individual with a passion for innovation, a drive for continuous improvement, and the ability to thrive in a fast-paced environment, we invite you to apply for this role and be part of our dynamic team dedicated to delivering excellence in ServiceNow application development. Job ID: R-774866,