5693 Itsm Jobs - Page 21

Location: Bengaluru Designation: Senior Consultant Lead end-to-end implementation of process mining solutions using Celonis, Signavio, or similar platforms. Collaborate with business and IT stakeholders to understand process landscapes and define analytical models. Design and develop event logs, data models, dashboards, and BPMN visualizations to uncover inefficiencies and improvement areas. Conduct process assessments, identify bottlenecks, and recommend actionable insights using data-driven analysis. Support S/4HANA transformation programs, IT service management, and other strategic initiatives through process mining. Translate business requirements into technical specifications and ensure...

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. Introduction: We are seeking an experienced Senior Servicenow developer to join our IT enablement team. The ideal candidate will have extensive experience in Servicenow and ITSM applications. The Lead developer will be based in GLOBALFOUNDRIES office in Bangalore and work closely with interna...

About GlobalFoundries Introduction: We are seeking an experienced Senior Servicenow developer to join our IT enablement team. The ideal candidate will have extensive experience in Servicenow and ITSM applications. The Lead developer will be based in GLOBALFOUNDRIES office in Bangalore and work closely with internal development team, Implementation partners, Vendor resources and Business users Your Job : Implementation and Development Experience in modules like ITSM, HRSD, GRC/IRM etc... Proficient with ReactJS, Angular, Bootstrap, JavaScript, HTML, and CSS Proficiency in Java scripts to create/automate tasks in Service Now. Performs integrations and process automation using Service Now. Load...

Seeking a highly skilled Problem Manager SIAM with 6 years of experience to join our dynamic team. Requirements: At least 4 6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis. Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms. Sound analytical and investigative skills for identifying root causes and systemic issues. Experience working in environments with ITIL-aligned processes. Familiarity with managing problem records in ITSM platforms. Should conduct thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. Should ensure that recurring incidents are system...

At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Primary Skills Qualifications Minimum 10-12 years of experience with 6-7 Years of experience into ServiceNow Pre-sales, solutioning implementations. Should have Pre-sales experience responding to medium to large RFP/RFIs. Presales Experience of more than ITSM Capability (IT workflow); ITMB, ITAM, SecOps, ITOM, IRM. Experience of ServiceNow customer workflows and ServiceNow employee workflow Understanding of business requirements and designing solutions on ServiceN...

Resolve Tech Solutions is looking for ServiceNOW Consultant to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Incident Management: Receive and log incident reports from internal and external customers. Analyze and resolve technical issues promptly and efficiently. Escalation Management Escalate incidents as necessary, ensuring timely resolution. Support Incident Management team for managing/driving Out of hours incidents. Customer Support: Provide excellent customer service, establishing rapport with users and stakeholders. Keep customers informed of incident progress and resolution timelines. Demonstrate effective communication skills, both written and verbal. Technical Expertise: Utilize hands-on experience with ITSM tools for incident tracking and resolution. Manipulate and analyze data to identi...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

About The Role Team Member BIU - IT Department Information Technology Location Mumbai Number of Positions 1 Reporting Relationships Senior Manager Position Grade M3-M4 Prepare and assists MIS preparation for IT department including Financial MIS, and Internal MIS; Process review and documentation of the same Drive Automation of actual vs budgets in terms of overall opex, capex as well as headcount through business intelligence tool. Tracking Technology spends across various metrics, ROI and link it to business drivers and drive automation Ability to understand the problem statement and contribute to business process improvement and cost optimization initiatives Coordinate with different busi...

Job description As a Senior ServiceNow Developer, your responsibilities span diverse areas, contributing to the development and customization of ServiceNow modules while ensuring adherence to best practices. Your role involves: Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies. Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams. Providing counsel to business stakeholders on latest trends, best practices, and alternative designs. Collaborating with the Product Owner, Lead Developer & Business Analyst to analyze requirements, determine scope, and ensure ...

About The Role Team Member BIU - IT Department Information Technology Location Mumbai Number of Positions 1 Reporting Relationships Senior Manager Position Grade M3-M4 Prepare and assists MIS preparation for IT department including Financial MIS, and Internal MIS; Process review and documentation of the same Drive Automation of actual vs budgets in terms of overall opex, capex as well as headcount through business intelligence tool. Tracking Technology spends across various metrics, ROI and link it to business drivers and drive automation Ability to understand the problem statement and contribute to business process improvement and cost optimization initiatives Coordinate with different busi...

If you are available for F2F interview only apply Role & responsibilities Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred)

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

Job Summary: We are seeking a highly skilled Senior ServiceNow Developer to join our team. The ideal candidate will have extensive experience designing, developing, and implementing ServiceNow solutions to optimize IT Service Management (ITSM), IT Operations Management (ITOM), and other business workflows. This role involves collaborating with cross-functional teams to understand business needs and deliver scalable, efficient ServiceNow solutions while adhering to best practices. Key Responsibilities: Design, develop, and implement ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and other platform functionalities. Collaborate with business analysts, stakeholders, and process owners to g...

Job Profile Department: Information Technology Reports To: IT Service Desk Manager LocationHyderabad (WFO)Role Summary: The IT Services Desk Specialist provides Tier 12 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving technical incidents, fulfilling service requests, and ensuring high customer satisfaction through timely and effective resolution of user concerns. Key Responsibilities: Serve as the first point of contact for IT support through phone, chat, email, or ticketing system. Troubleshoot and resolve issues related to Microsoft O365 (Outlook, T...

Job Title: ServiceNow Architect Department: IT / Enterprise Applications Reports To: IT Director / Head of Digital Transformation Location: Hyderabad, India Role Summary The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. Key Responsibilities Architecture & Design Design scalable and high-performance ServiceNow solutions tailored to business needs and growth. Application Development Develop and customize applications,...

The Team Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges. Responsibilities: Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day work...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As discussed over call, please check with ServiceNow capability and ask them a resource who can work on Custom application development and associated integrations. This includes basic knowledge of ServiceNow like - Hands-on experience working on ServiceNow Modules Creating Service Catalogs, Record Producers, Workflows, etc. under Scoped environmentShould have a worki...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also e...

Min 5 to max 8 years. A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, taking charge on operational tasks to ensure the efficient functioning of a system. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications. Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in the e-com domain. Be a Litmus7 face at customer site collaborating with Litmus7 leadership. Must have knowledge of Production Application Support. Working experience in interacting with Team/Onsite/customers who pro...

Job Locations: Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Gurugram, Kolkata Work Experience (years): 11+ years (with at least 6 years in ServiceNow architecture & development) Educational Qualification: Bachelors degree in Computer Science, IT, or related field Job Description: Role & Responsibilities: Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules based on business needs. Lead and mentor ServiceNow developers and administrators; review code and solution designs. Collaborate with business and IT stakeholders to gather requirements and translate them into scalable solutions. Define and enforce ServiceNow platform standards, best practices, and gover...

Responsibilities: Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day working with different teams like infra team for related issues Build and document automation processes for Infrastructure as a Service/Infrastructure as code. Backup and Patch management RCA of all the issues...

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally. What You Will Do: Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment Oversee the planning, execution, and deliv...