8690 Itsm Jobs - Page 21

Client discovery, scoping, and requirements (business-side) Lead requirements elicitation with client Medical Writing/Regulatory teams for CSR authoring (template standards, TA nuances, target sections, review cadence, acceptance criteria, quality bars). Translate business goals (timelines, submission strategy, risk tolerance, review workflows) into clear deliverables and negotiate scope, timelines, and costs; manage change requests and approvals. Define “done” for each CSR section (e.g., Safety Evaluation, Efficacy) including scientific tone, numerical consistency, and ICH E3 alignment; maintain a living Requirements & Assumptions log Translation to technical work (internal hand-off) Conver...

The Operations engineer (SRE) is responsible for ensuring the reliability, scalability, and performance of enterprise systems and applications. This role blends software engineering with IT operations to create automated solutions for operational challenges, improve system health, and reduce manual toil. Primary Responsibilities: Application Stability Ensure system reliability through proactive monitoring and alerting using tools like Dynatrace, Splunk, Prometheus / Grafana Incident & Performance Management Lead incident response and post-incident reviews to identify root causes and preventive actions Monitoring & Health Checks Set up alerting systems for critical metrics both Infra and func...

Job Description Experience/ Preferred Skills: Minimum experienced 3-5 years of IT Capacity Managemen Splunk Hands on experience with regular expression Demonstrated prior experience creating multi-tiered capacity models with complex failover strategies and thresholds Demonstrated prior experience in a Capacity Management Methodology role. BA or equivalent working experience working in a mathematical/ statistical and quantitative analytics role. Prior working experience working with ITIL Capacity Management best practicesCOBIT Framewor The candidate will be expected to foster a culture of support and knowledge sharing. Key responsibility: Role: Capacity Planner/ Analyst Primarily capacity man...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description WO Value - 220k Location - PAN India In this role you will be responsible for ServiceNow ITSM process readiness for an upcoming production migration and post-migration hyper-care. Individuals in this role are expected to have deep understanding of ServiceNow, the incident, problem, and change processes, and have previous experience as a ServiceNow implementation partner. KEY RESPONSIBILITIES: Learning, with deep expertise in design ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal. Conducting end-to-end ServiceNow testing of transformed ITSM processes in SIT, UAT, and Production environ...

Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis ...

Job Description MIM in banking Domain , looking only for chennai location and Immediate joiners. The MIM team plays a pivotal role in ensuring the stability and resilience of our IT services, swiftly resolving high-impact incidents to minimize disruptions to our banking operations. We are seeking candidates who meet the following key qualifications: Experience : Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain. Certifications : ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices. Technical Proficiency : Deep understanding of infra...

Job Description Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process K...

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Job Role: - Required Skills: 1. Oracle (SQL, PL-SQL, Stored Procedure, Functions, Packages), SQL PLUS, SQL LOADER, TOAD/ SQL Developer Tool 2. Understanding of Data Warehouse related ETL concepts, data quality, governance. 3. Strong analytical and problem-solving skills. Desired Skills: 1. Familiarity with ITSM tools like Remedy, JIRA. Understanding of Work Order(WO), incident(INC), problem(PBI), and change(CRQ) management. 2. Knowledge of Unix shell sc...

Job Description Mandatory skills- Change management experience (with knowledge of Waterfall and Agile Release methodologies Experinece 6-10 years , location - Bangalore/Hyderabad/Chennai Ability to understanding of Global Change Policy/ Standards and how to apply to practical scenarios Work closely with global technology teams to co-ordinate project execution Familiarity with change management tools (Remedy, PPRT, CECE) Work to fast paced timelines Run project governance routines Work closely with the GBT APC PMO and Project Execution teams Strong technical aptitude (applicationinfrastructure) Experience with various levels of system, integration, and regression testing Hands on delivery exp...

Job Description Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the...

Job Description Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Job Description SPMC1 Job Description Candidate to have at least 10years of IT software consulting experience with 4 yearsexperience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for deliv...

Job Description WO Value - 220k Location - PAN India Role ServiceNow ITIL/ITSM Process Consultant Job Description Position Description: Ideal Candidate will ensure development of the appropriate Information Technology Service Management (ITSM) model and process based on the ITILService Management framework and the successful application of this model across all aspects of the IT delivery. This includes the strategic, design, transition, and operation services and continuous service improvement. Responsibilities Responsibilities: Define, design, transition and continually improve the IT Service Management lifecycle, including processes, roles, metrics, Key Performance Indicators (KPIs) Provid...

Primary Responsibility: Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 6+ years of experience into functional side of...

Provide L2 operational support for multi-vendor network security platforms (Fortinet, Palo Alto, Check Point, Juniper, Cisco ASA). Troubleshoot and resolve firewall, proxy, and security gateway incidents raised by L1 or automated monitoring systems. Perform daily health checks on firewalls, IPS, load balancers, and security gateways (CPU/memory utilization, interface status, and performance metrics). Conduct log analysis and policy reviews to identify security incidents, configuration issues, or optimization opportunities. Support security audit and compliance reviews using tools such as Tufin , ensuring policies adhere to organizational and regulatory standards. Work with SOC teams to manag...

ServiceNow Product Owner-REMOTE-CONTRACT-4+ years 8h/day -40h/week {3h overlap with CST} * Skills: Javascript/Glidescript, JSON, Sql , Service Now *CSM/HRSD along with ITSM experience is required. Mail your CV to recruit@giantmindsolutions.com

Experience: Min 1 yr in International Tech Support (Voice) Qualification: ANY Graduate CTC Up to 5.5 LPA + Perks 24*7 & Night Shifts 2-way cab 5 Days Working, 2 Days Rotational Off Immediate Location Hinjewadi, Pune. Contact: HR Payal 9257655181

Responsibilities: Design, develop, test & maintain MS Dynamics solutions using CRM, Customer Insight, Field Service Module & ITSM on Microsoft 365 Platform within industry standards.

Role & responsibilities Primary Skills :ITSM Core Developer, Javascript, (Incident, Problem, Change, Knowledge and Request Management), Basic knowledge on Integration. Key Responsibilities: Development & Configuration: Design and develop ServiceNow applications and modules using JavaScript, Glide, and ServiceNow APIs. Customize and configure core ITSM modules (Incident, Problem, Change, Request). Create and maintain workflows, business rules, UI policies, client scripts, and catalog items. Integration & Automation: Develop and maintain integrations with external systems using REST/SOAP APIs. Automate routine tasks and processes using Flow Designer and Orchestration. Required Skills & Qualifi...

What will your role look like Define, guide, and support the execution of technical governance processes across ServiceNow ITSM and HRSD modules. Help develop standards and best practices for maintaining ServiceNow architecture and platform health. Support the design and implementation of a platform operating model to drive adoption and desired business outcomes. Provide technical evaluation of demands against platform architecture, capabilities, and best practices. Guide ServiceNow platform design, including considerations for integrations, performance, and scalability. Offer technical guidance, configuration standards, and code review support to ensure platform excellence. Assess instance ...

Key Responsibilities ServiceNow Solution Design & Development Lead the design, configuration, development, and implementation of ServiceNow applications, primarily focusing on CSM and ITSM modules. Architect and implement end-to-end ServiceNow solutions aligned with client needs and business goals. Design and build integrations between ServiceNow and external systems such as 3CLogic , email, and third-party applications. Develop workflows, business rules, client scripts, UI policies, and integrations using IntegrationHub , REST , and SOAP APIs . Client Engagement & Project Leadership Serve as the primary technical point of contact for clientsgather requirements, provide solution walkthroughs...

The Impact you will have in this role: As a vital contributor to DTCCs Snowflake Data Platform Engineering team, this role advances our enterprise data capabilities by packaging and integrating the latest Snowflake features into a secure, scalable, and resilient common platform. Through automation, disaster recovery validation, and close collaboration with application development teams, this position ensures DTCCs cloud-based data infrastructure remains robust, secure, and capable of supporting the flawless clearing of trillions of transactions between market participants on a weekly basis. Your work will directly improve operational efficiency, accelerate innovation, and reinforce the relia...

The Impact you will have in this role: We are seeking a ServiceNow Engineer with proven expertise in QA automation and hands-on development. This role is responsible for contributing end-to-end testing, automation frameworks, and upgrade strategies, while also contributing to configuration, scripting, and integrations across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations). The ideal candidate will bring a balanced background in QA, automation, and development with strong skills in ATF, Selenium, API testing, and JavaScript, bridging quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow so...

Experian India is looking for a Product Operations Analyst to join its Decision Analytics sales team. This role is envisioned to be the fulcrum of managing all the product related operational activities plus sales operations for selective products. The candidate would possess a strong analytical mind, proficient in MIS reporting, have a strong aptitude for problem solving, and ability to work across teams and projects. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about business metrics and their impact. Key areas for value added contribution include : Communication approach, including engagin...