2998 Itsm Jobs - Page 21

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow Service Portal. Experience: 3-5 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebSphere Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 3-5 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: SQL Server. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MongoDB Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 3-5 Years. >

Problem Manager LocationBangalore Exp- 4 to 7 years Required Skills Managing the lifecycle of all the problems and to minimize the impact of incidents. Data- Good Knowledge with RnS & Data center device like Nexus 9k,7k. End to End IT Problem and Service Management & Execution. Requirement gathering & Analysis of the situation. Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment. Measure project performance to identify areas for improvement. Maintain Incident, Problem reports in a common database and have a weekly consolidated report published to the team. Update and maintain information in Known Error Data Base. Facilitate and perform Root Cause Analysis (RCA) to identify causes of critical incidents and follow-up on preventive Action items. Conduct Daily meetings with client and in-house technical teams to work on preventive action items for RCAs. Good understanding of Incident & Change Management process and documentations as per standards like MOP, RCA etc.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Programming experience with COBOL LE, DB2, JCL, CICS, VSAM, and Online/Batch programming.Programming experience with MQ using CICS/Cobol and Batch/Cobol.Strong background on IBM MQ / IBM WBEExperience with DB2 Stored Procedure a PlusStrong skills in using File Manager and IBM Debug Tool. Knowledge to use change management tool like ENDEVOR is desirable.Knowledge to use CICS analysis and performance tool like TMON is desirable.Knowledge to use DB2 performance tool like BMC MAINVIEW is desirable.Soft skills required are: excellent oral and written communication skills.Experience in the financial sector is desirable but not essential. Mandatory Skills: Application Modernization - Mainframe. Experience: 5-8 Years.

Programming experience with COBOL LE, DB2, JCL, CICS, VSAM, and Online/Batch programming.Programming experience with MQ using CICS/Cobol and Batch/Cobol.Strong background on IBM MQ / IBM WBEExperience with DB2 Stored Procedure a PlusStrong skills in using File Manager and IBM Debug Tool. Knowledge to use change management tool like ENDEVOR is desirable.Knowledge to use CICS analysis and performance tool like TMON is desirable.Knowledge to use DB2 performance tool like BMC MAINVIEW is desirable.Soft skills required are: excellent oral and written communication skills.Experience in the financial sector is desirable but not essential. Mandatory Skills: Application Modernization - Mainframe. Experience: 5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally.

Job Title : Service Delivery Manager Experience : 8 to 12 Years Location : Bangalore / Hybrid (Work from Office + Flexibility based on project) Job Type : Permanent Full Time Shift : General Shift About Us At Claidroid Technologies, we help global enterprises transform digitally through secure, scalable solutions in Enterprise Service Management, IAM, and Cloud Modernization . Our presence spans across India, Helsinki, and the USA. Role Overview We're looking for a Service Delivery Manager who can take ownership of IT services end-to-endensuring smooth delivery, SLA compliance, cost control, and consistent improvement. The ideal candidate should act as a bridge between tech teams, vendors, and business stakeholders. Key Responsibilities Own and manage delivery of IT services, ensuring smooth operations, SLA/KPI adherence, and high customer satisfaction. Act as the escalation point for service issues and drive resolution through internal and external teams. Build strong relationships with business stakeholders, tech leads, and third-party vendors. Manage service reporting, governance meetings, and compliance documentation. Drive process improvements and automation to optimize service quality and cost. Lead and mentor the support teams ensuring alignment with ITIL best practices. Ensure service readiness during transitions or change rollouts. Must-Have Skills 8 to 12 years of experience in IT Service Delivery, with at least 4+ years as a Service Delivery Manager . Strong knowledge of ITIL Framework , Incident/Problem/Change Management. Experience in managing SLAs, OLAs, KPIs , and client/stakeholder communications. Proven track record in handling escalations, service reporting, and performance reviews. Good exposure to tools like ServiceNow, JIRA, Confluence . Good to Have ITIL Certification (v3 or v4) Exposure to Cloud/Infra Projects or Command Center Operations Knowledge of Power BI / Reporting tools Experience in vendor management and team leadership Why Join Us Opportunity to lead strategic service operations for global clients Hybrid work flexibility with a high-impact, agile team Work in a culture of ownership, innovation, and transparency How to Apply? Please share your updated resume along with the following: Total Experience Relevant Experience in Service Delivery Current CTC Expected CTC Notice Period (Immediate joiners preferred)

Responsibilities: Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support Identify ServiceNow system deficiencies and recommend solutions Participate in creating and developing standards, best practices, support guidelines and procedures Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform. Research new feature enhancements and functionalities from ServiceNow Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum Preferred Qualifications: 10+ years of hands on experience developing and configuring on the ServiceNow Platform ITIL foundations certification Minimum 5 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. Experience leveraging ServiceNow codeless technologies Flow Designer and Integration Hub Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR) Experience with CMDB, and integration with other external tools Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform Knowledge of AI and ML Capabilities Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery) Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework Solid team player with a "can do” attitude Extremely organized with strong time-management skills Ability to contribute to and lead projects following Agile or Scaled Agile methodologies Process and detail oriented, analytical and inquisitive Ability to deliver solutions to improve and automate complex and/or critical business processes Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage. Ability to effectively prioritize and execute Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary Ability to multi-task across project/initiatives and deliver according to time commitments

The incumbent should have an overall experience of 5-8 years in engineering & development role with minimum 4.5+ years specific to specific to ServiceNow software suite, in the below technical areas: • Good Understanding of development and implementation of as a service” and cloud platforms and products. Experience of Development of Customized SaaS Platforms Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management, Discovery, Orchestration, ITOM ServiceNow Administrator-level training and / or equivalent hands-on experience In-depth understanding and hands-on application of Service Management business processes. ITIL/ITOM knowledge is a plus. • Good understanding of the ServiceNow Data Model High-level understanding of the ServiceNow integration (with other systems / applications) architecture, in particular API’s Experience working with a diverse functional and technical team on multiple concurrent streams / tracks of work • Has experience functioning as a Developer/Senior Developer in multiple ServiceNow implementations Ability to build & present solutions to management.

You are looking for a seasoned Senior Sales Executive to autonomously drive B2B sales in the Africa region. In this role, you will be responsible for revenue generation by engaging partners, converting opportunities, and managing accounts. Previous experience in selling software products or solutions, particularly in ITSM, AIOPS, or NMS domains, along with a solid grasp of international sales dynamics is essential. Your key responsibilities will include owning and overseeing the complete sales cycle for assigned accounts in Africa, from lead qualification to deal closure. Meeting or surpassing quarterly/annual sales targets, collaborating with regional distributors, partners, and resellers to boost pipelines, fostering long-term relationships with key decision-makers, devising and implementing territory-specific go-to-market strategies, as well as coordinating with internal teams such as Presales, Product, Marketing, and Support are crucial aspects of this role. Your expertise should encompass 5+ years of experience in B2B software sales, with exposure to international or Africa markets. It would be advantageous to have a background in selling IT solutions like ITSM, NMS, AIOps, or enterprise IT software products. A proven track record of achieving or exceeding sales targets, outstanding communication, relationship-building, and negotiation skills, proficiency in CRM tools and virtual sales platforms, as well as being proactive, organized, and capable of working independently are qualities that will contribute to your success in this role. At Motadata, we value Work-Life Balance, offering flexible working hours and a 5-day workweek. Open Communication is encouraged through an open-door policy, fostering transparent communication. Employee Connect is promoted through Fun Activity Sessions, Festival Celebrations, Annual Offsite, and Sports Events. We provide Free Hands for Innovations, where employee contributions are recognized and implemented. Additionally, we offer Family Health Insurance for our employees.,

Dear Applicant, Greetings, We are open for Kochi location (WFO), we have requirments for below roles. 2 positions : Servicenow Developer - ITSM Module 1 position : Servicenow Developer - ITOM Module 1 position : Servicenow Developer - ITAM Module 1 position : Servicenow Developer - SecOps Module APPLY ONLY INTERESTED TO RELOCATE OR WORK FROM KOCHI ( wfo) IMMEDIATE JOINERS WITH SERVING NOTICE PERIOD ARE PREFFERED SHARE RESUME ON sukanya.more@apicalmind.com if interested

Job description, Hiring for ServiceNow_ITSM processes with experience range 3 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

Job Summary Synechron is seeking a skilled L2 Support Engineer to join our Enterprise Delivery Support Team. This role is pivotal in providing advanced back-office operational and application support, ensuring smooth functioning of critical financial systems. The candidate will handle incident management, troubleshoot complex issues, and collaborate across teams to uphold system stability and performance. This position contributes directly to operational excellence, risk mitigation, and continuous service improvement in a dynamic financial environment. Software Requirements Required Software Skills: Windows Administration: Proficiency in managing, troubleshooting, and configuring Windows OS environments. Unix/Linux Administration: Experience in server management, scripting, and issue resolution. SQL: Ability to write, execute, and troubleshoot SQL queries and scripts. Incident Management Tools: Experience with ITSM platforms such as ServiceNow or JIRA. Version Control: Familiarity with version control systems like Git. Release Management Tools and Practices (CI/CD tools, deployment workflows). Preferred Software Skills: Monitoring and Batch processing tools. Automation scripting (PowerShell, Python). Networking tools for troubleshooting infrastructure issues. Overall Responsibilities Provide Level 2 support for back-office applications and infrastructure, resolving incidents and service requests. Troubleshoot issues across Windows and Unix/Linux environments, including system configuration, user access, and application errors. Perform root cause analysis to identify underlying issues and recommend solutions. Collaborate with cross-functional teams to ensure timely incident resolution and system stability. Maintain and update documentation, including runbooks, workflows, and troubleshooting guides. Manage change deployments, version updates, and releases in coordination with release management teams. Monitor system performance, analyze logs, and perform trending analyses for proactive issue detection. Support ongoing process improvements and automation initiatives to enhance operational efficiency. Ensure compliance with organizational policies, security protocols, and industry standards. Strategic objectives: Maximize system availability and performance. Minimize incident recurrence through effective RCA. Support continuous improvement in operational processes. Performance outcomes: Reduced incident resolution times. Accurate and comprehensive documentation. Successful deployment of system changes with minimal disruptions. Technical Skills (By Category) Programming Languages: Required: SQL (for data troubleshooting) Preferred: PowerShell, Python (for scripting and automation) Operating Systems & Infrastructure: Essential: Windows Server, UNIX/Linux server management Preferred: Knowledge of cloud infrastructure services (AWS, Azure) Databases/Data Management: Experience in SQL query writing and troubleshooting Cloud Technologies: Familiarity with cloud-based deployment and troubleshooting (Azure preferred) Frameworks & Methodologies: ITSM tools (ServiceNow, JIRA) for incident and change management Continuous Integration/Continuous Deployment (CI/CD) best practices Development Tools & Methodologies: Version control systems (Git) Agile/Scrum practices for collaborative workflows Security Protocols: Basic understanding of security best practices in system management Experience Requirements 3 to 7 years of relevant experience in back-office operations, application support, or infrastructure support roles Hands-on experience supporting financial trading, capital markets, or similar domains is preferred Proven capability in troubleshooting Windows and Unix/Linux environments in real-world settings Experience with incident and change management processes Familiarity with batch processing systems and tools Exposure to capital markets workflows and systems (preferred but not mandatory) Alternative experience pathways: Candidates with extensive support backgrounds in enterprise environments demonstrating strong troubleshooting and technical skills may be considered. Day-to-Day Activities Monitor and manage incidents, escalation, and resolution within agreed SLAs Troubleshoot and resolve complex application and infrastructure issues Collaborate with Tier 1 support, development, infrastructure, and vendor teams Conduct RCA investigations for recurring problems Assist with system deployments, updates, and configurations Analyze logs and performance metrics to identify issues proactively Document procedures, solutions, and system configurations clearly Participate in shift rotations, working hours from 11:00 am IST to Midnight IST Attend daily stand-ups, incident reviews, and project meetings Drive continuous process improvements and automation initiatives Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; relevant experience equally valued Certifications such as Microsoft Certified, Linux Professional Certifications, ITIL Foundation, or similar are preferred Training in incident management, troubleshooting, and support best practices Commitment to ongoing professional development in enterprise support and infrastructure management Professional Competencies Strong analytical and problem-solving abilities Excellent communication skills for technical and non-technical stakeholders Ability to prioritize and manage time effectively during peak periods Adaptability to shift work and unexpected incident escalations Collaborative mindset and excellent team engagement Continuous learning attitude to keep pace with evolving technologies Customer-centric approach with empathy and a focus on user satisfaction S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.