5693 Itsm Jobs - Page 20

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. Core Responsibilities Service Management: Overseeing the lifecycle of local applications, ensuring smooth operations, and managing service delivery across various Siemens entities like CORP, SHPL, SI, DI, and GP. Change Requests (CRs): Managing CRs and major implementations, including cloud migration, platform transformation, and analytics integration. Incident and Complain...

Responsibilities: In this Role you will be Responsible For Timely entry of data and data corrections as and when required. Verifying proper completion of the process and change documentation. Requests Information and verifies it as needed. Ensuring accurate and timely completion of transactions to meet or exceed client SLAs Processes daily activities and premium reconciliation for members. Organizing and completing tasks according to assigned priorities. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team Resolving complex situations following pre-established guidelines Requirements for this role inc...

We are currently seeking a Senior ServiceNow Developer to join our team in Gurgaon, Delhi (IN-DL), India (IN). Role Overview We are seeking a ServiceNow Platform Solution Consultant with 8+ years of experience in designing, implementing, and optimizing ServiceNow solutions. The role requires expertise in ITSM, ITOM, ITAM, etc, along with strong scripting, integrations, and solution consulting skills. Key Responsibilities- Solution Design & Implementation Architect and implement scalable ServiceNow solutions across multiple modules. Development & Customization Configure workflows, UI policies, business rules, ACLs, script includes, and custom applications.Integrations Develop REST/SOAP-based ...

We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Role Overview: We are seeking a detail-oriented and analytical Business Analyst / Data Analyst to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance. Key Responsibilities: Business Analysis (Infrastructure Focus): Engage with stakeholders to g...

Proficient in ServiceNow development (JavaScript, Glide); holds ITSM certification. Strong leadership, problem-solving, and strategic thinking. Skilled in Agile, communication, collaboration, multitasking, and project prioritization.

Role Overview: As a Java Selenium Engineer at Capgemini in Mumbai, you will be responsible for API testing, BDD, IT architecture, IT support, ITSM, Java, Jira Service Management, REST, SOAP, Selenium, web browser automation, XML API, agile development, agile methodology, client-server architecture, information technology, management, and multi-paradigm programming. Key Responsibilities: - Conduct API testing and implement BDD practices - Collaborate on IT architecture and provide IT support - Utilize Java programming language for various tasks - Manage Jira Service Management for effective project tracking - Perform REST and SOAP API testing - Automate web browser actions using Selenium - Wo...

Role Overview: As a Business Analyst at Providence Global Centre in Hyderabad, India, you will be responsible for working with business and IT stakeholders to gather requirements, analyze business problems, and design solutions in alignment with the overall Catalog framework. Your expertise in managing product backlogs and reporting, along with your ability to partner with the ServiceNow Application Architect and development team, will be crucial in determining the best technical solutions to address requirements. Your day-to-day activities will involve collaborating with the ServiceNow lead developer and development team to transform requirements into viable solutions, establish project mis...

As a ServiceNow Developer for our client, you will play a crucial role in designing, developing, and implementing solutions on the ServiceNow platform to enhance business efficiency and user experience. Your responsibilities will include: - Collaborating with client stakeholders to document baseline requirements and working with a team of functional and technical consultants for requirements gathering and sprint design sessions. - Developing detailed implementation plans for deploying ITSM and CSM modules, establishing key milestones, finalizing budget/scope, and defining high-level architecture. - Supporting iterative configuration of the ServiceNow application and engaging stakeholders for...

You are a highly skilled Problem Manager - SIAM with 6 years of experience joining a dynamic team. Your role involves focusing on Problem Management and Root Cause Analysis in IT Service Management. Your responsibilities include: - Conducting thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. - Ensuring that recurring incidents are systematically reviewed and addressed using established RCA methodologies. - Creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution. You should have the following qualifications: - At least 4-6 years of experience in IT Service Management, wi...

As a Project Lead-Cloud & Infra Engg at BIRLASOFT OFFICE in NOIDA, INDIA, your primary responsibility will be to lead technical development in ServiceNow based on customer requirements. Your key responsibilities include: - Understanding customer business needs and translating them into technical solutions on the ServiceNow platform - Designing solutions on ServiceNow according to customer needs - Providing scope, effort estimates, and suggesting development methodology for ServiceNow solutions - Creating user stories or work breakdown structures for the technical team - Working on ITSM, HRSD, and Portal development and design - Tracking work items and reporting progress to stakeholders - Han...

Role & responsibilities : Job Description Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design, develop, deploy, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Key Responsibilities Solution Development: Design, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements. Integration: Integrate BMC Helix with other ...

Role Overview: You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps. Your role will encompass infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. You will engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaboration with Solution Managers, Solution Architects, and Finance Managers will be essential to create solution documentation, pricing model...

Role Overview: Gruve, an innovative software services startup, is looking for an experienced Kubernetes Data Center Administrator to manage and maintain multiple infrastructure systems running Kubernetes across data centers. The ideal candidate will play a crucial role in creating, managing, and debugging Kubernetes clusters and services, ensuring operational excellence through collaboration with IT teams. This position requires deep technical expertise in Kubernetes, virtualization, and data center operations, as well as strong experience in ITSM platforms and compliance management. Key Responsibilities: - Design, deploy, and maintain multiple Kubernetes clusters across data center environm...

Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing process improvements, ensuring governance and compliance, and delivering high-quality services to internal and external stakeholders. --- Key Responsibilities Operational Excellence & Optimization Lead the optimization of ITSM and DevOps operations, focusing on process efficiency, team performance, and tool utilization. Identify and implement c...

ServiceNow developer Experience- 3-15 years Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-...

ServiceNow developer Experience- 3-15 years Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-...

ServiceNow developer Experience- 3-15 years Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-...

To support our extraordinary teams who build great products and contribute to our growth, were looking to add a ServiceNow Associate Developer - IT in Chennai. What a typical day looks like: The ideal candidate should be well-versed in ITSM principles and configuration management. Responsible for designing and developing ITSM-related configurations and customizations. Engage with various stakeholders to gather requirements and information effectively. Able to work independently and contribute productively as part of a project team. Oversee the technical specification and implementation of ServiceNow integrations. Provide expertise on technical questions related to ServiceNow development. Dev...

Positions General Duties and Tasks: Process Insurance Claims timely and qualitatively Meet & Exceed Production, Productivity and Quality goals Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities Analyze customer queries to provide timely response that are detailed and ordered in logical sequencing Cognitive Skills include language, basic math skills, reasoning ability with excellent written and verbal communication skills Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processin...

Job Description: Servicenow FSM Please find the below JD : Job Summary: We are seeking a skilled and motivated ServiceNow Field Service Management (FSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow FSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage. Key Responsibilities: • Implement and configure the ServiceNow Field Service Management (FSM) module according to business requirements • Collaborate with business analysts and clients to translate business requirements into...

Expected start date tentative Immediate Mandatory Skill - Service now and Tablue. Key Responsibilities: Develop, maintain, and enhance standard and custom reports within ServiceNow, including Performance Analytics and dashboards. Build SQL queries and scripts to extract, manipulate, and analyze data from multiple sources, including ServiceNow and external systems. Design and publish Tableau dashboards that visualize trends, KPIs, and operational performance for stakeholders at various levels. Work with stakeholders to gather reporting requirements and align deliverables with business objectives. Ensure data quality, accuracy, and consistency in all reporting artifacts. Monitor performance of...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

The BMC ITSM Developer & Integration Specialist is responsible for customizations across the entire BMC ITSM Suite, design and implementation of DWPC Catalogs, and integration with third-party products using REST APIs, SOAP web services, and email engines. The role involves independently gathering requirements, providing consultancy, creating technical documentation, conducting demos, getting approvals for final deliverables, and ensuring timely delivery on all requirements. Key Responsibilities BMC ITSM Developer & Integration Specialist Experience with customizations around complete BMC ITSM Suite DWPC Catalog creation Integration experience with BMC & third party products using REST APIs,...

Enterprise Architecture & Business Transformation Join our team in Technology Strategy & Advisory for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology Practice: Technology Strategy & Advisory, Capability Network I Areas of Work: Enterprise Architecture & Business Transformation | Level:Sr Manager / Associate Director | Location: Bangalore/Gurugram/Mumbai | Explore An Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse and collaborative culture? Then, thi...

Job Description Process Manager, Major Incident Manager, Hyderabad, TN Are you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology OrganizationAre you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thriveThen, it s time to join Western Union as a Major Incident Manager . Western Union powers your pursuit. We are looking for someone responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management. Ro...