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3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in designing and configuring applications on the ServiceNow platform Knowledge of ITIL framework and best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

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3.0 - 8.0 years

5 - 10 Lacs

Pune

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Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process requirements. Implement best practices for application design and development. Conduct testing and debugging to ensure application functionality. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and best practices. Hands-on experience in customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

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5.0 - 8.0 years

3 - 7 Lacs

Gurugram

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Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for? Minimum 8 years of relevant experience in Supplier Management or Procurement domain"Minimum 3 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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6.0 - 11.0 years

7 - 17 Lacs

New Delhi, Pune, Bengaluru

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Evaluating internal functions business development strategies and IT processes and suggesting improvements Creating business architecture models to reflect the organizations strategies and goals and creating and implementing business visions and goals Evaluating systems engineering talent recruiting and accounting models for discrepancies and vulnerabilities Suggesting ideas to reduce costs in IT and business leadership Organizing training to improve employees knowledge and skills for future organizational growth Conducting research in talent management to improve the organizations business operations Providing business architecture and systems processing guidance Ensuring the efficiency security and support of the organizations goals Creating methods for compliance architecture such as data storage metadata management and change control Proven work experience as an Enterprise Architect or similar role Excellent technical analytical and project management skills Strong communication and interpersonal skills Good leadership and motivational skills Experience in modeling and graphic representations Bachelors degree in information technology is preferred ServiceNow Architect JD Evaluating internal functions business development strategies and IT processes and suggesting improvements Creating business architecture models to reflect the organizations strategies and goals and creating and implementing business visions and goals Evaluating systems engineering talent recruiting and accounting models for discrepancies and vulnerabilities Suggesting ideas to reduce costs in IT and business leadership Organizing training to improve employees knowledge and skills for future organizational growth Conducting research in talent management to improve the organizations business operations Providing business architecture and systems processing guidance Ensuring the efficiency security and support of the organizations goals Creating methods for compliance architecture such as data storage metadata management and change control Proven work experience as an Enterprise Architect or similar role Excellent technical analytical and project management skills Strong communication and interpersonal skills Good leadership and motivational skills Experience in modeling and graphic representations

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3.0 - 6.0 years

10 - 14 Lacs

Bengaluru

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Define & prioritize CMDB roadmap Design, implementation & maintenance of the CMDB Maintain accurate records of all IT assets, including hardware, software & licenses Conduct regular CMDB audits Work with procurement & finance teams Required Candidate profile Experience in IT asset management & CMDB administration ITIL & ITSM principles Proficiency with asset management & CMDB tools ITIL certification Agile methodologies Software licensing & compliance

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15.0 - 20.0 years

20 - 25 Lacs

Chennai

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Experience: 15+ years in Banking IT Services with at least 8 years in post-go-live support leadership role, including hands-on experience with Temenos SaaS Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post-go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services Required Skills & Experience: Minimum 8 years of post-go-live support experience in banking applications (preferably in leadership role) Hands-on experience in supporting Temenos SaaS environments is essential Strong expertise in Temenos Transact and/or Infinity platforms in live operations Familiarity with SaaS deployment lifecycle Excellent understanding of banking operations, regulatory compliance, and audit readiness Proven ability to manage support operations with data privacy and GDPR compliance Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy) Skilled in incident, problem, and change management aligned to ITIL practices Strong communication, customer handling, and crisis resolution skills Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus Education: Bachelor s degree in Engineering, Computer Science, or a related discipline ITIL certification is required Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage Reporting Line: Reports to: Global Head of Temenos Implementations

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10.0 - 15.0 years

30 - 35 Lacs

Hyderabad, Chennai, Bengaluru

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Skill Set: ServiceNow Project Lead, ITSM , HRSD & Pre Sales Job Description: We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team. The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses. Key Responsibilities: Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals. Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution. Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients. Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses. ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and others as needed. Stay updated with the latest features, functionalities, and best practices on the ServiceNow platform. Guide clients in defining the technical architecture, integrations, and implementation approach for ServiceNow solutions. Leadership and Collaboration: Act as a technical lead in presales engagements, working closely with architects, developers, and delivery teams to ensure feasibility and alignment with client expectations. Mentor and guide junior team members to enhance their technical and client interaction skills. Collaborate with cross-functional teams to ensure seamless transitions from presales to delivery phases. Client Engagement and Relationship Management: Build and maintain strong client relationships by providing strategic advice and ensuring client satisfaction during the presales process. Identify additional opportunities for ServiceNow adoption and expansion within client environments. Business Growth and Strategy: Contribute to the development of go-to-market strategies for ServiceNow offerings. Analyze market trends, client feedback, and competitor strategies to refine service offerings and approach. Required Skills and Qualifications: Experience: Around 10 years of overall IT experience, with at least 5 years focused on ServiceNow and 3+ years in a presales role. Technical Skills: In-depth knowledge of the ServiceNow platform, including scripting, integrations, and module configurations. Strong understanding of ITSM, ITOM, ITBM, HRSD, or CSM. Experience with ServiceNow APIs, workflow automation, and orchestration. Presales Expertise: Proven ability to design and deliver tailored demos and presentations. Strong experience in responding to RFPs/RFIs and creating detailed technical proposals. Leadership Skills: Excellent communication, presentation, and interpersonal skills. Ability to manage multiple presales opportunities simultaneously and work in a fast-paced environme We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team. The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses. Key Responsibilities: Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals. Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution. Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients. Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses. ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules

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6.0 - 11.0 years

19 - 34 Lacs

Pune, Chennai, Bengaluru

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MUST have min. 2-3 years experience in Event Management in ITOM. Should have 7+ years of ServiceNow Development experience . Should have better understanding on AI Ops elements such as Extensive IT data, Aggregated big data, Machine learning, Observation, Engagement, Actions. Should work on at least 2 of algorithms such as Data selection, Pattern discovery, Inference, Collaboration, Automation. Should be aware of phases such as Detect, Predict, Mitigate. Should have good knowledge on Domain-centric AIOps and Domain- agnostic AIOps. Should work on some of the use cases like Anomaly detection, Incident event correlation, Predictive analytics, Enhanced RCA, Automated incident response, Digital transformation, DevOps adoption.

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6.0 - 8.0 years

10 - 15 Lacs

Chennai

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Hiring Tech Supervisor Network & Security Location : Chennai ( Onsite only) Experience : 6+ years Key Skills : Eight or more years in the network security or information security field Experience with Cisco ASA, FortiGate and Palo Alto Firewalls Experience with Cisco & Aruba switches Experience with Cisco routers & Meraki APs. Exposure working with switches, routers, firewalls, intrusion prevention systems is must. High level of experience with a variety of Windows operating systems in a functional capacity, and the security principles and applications that apply to those systems. Experience with well-known protocols and services like FTP,HTTP,SSH,SMB,LDAP Experience with Packet Analysis Tools like Wireshark or NetworkMiner. Fundamental understanding of the defense-in-depth strategies Some experience in the technologies listed below.( Syslog products, IPSec expertise, Switching & Routing expertise, PKI expertise) Experience in Firewall monitoring tools like SolarWinds /ME Network flow & firewall Experience with vulnerability assessment review and addressing the same. Experience managing the NOC team. Experience of managing the new Network infra setup project. Experience of managing the change requests management system. Experience of handling internal and external audits request. Preferred knowledge of IT Service Management change, incident, and request platform Role & responsibilities : Monitoring security related events and activities via several systems Providing first level incident response for incidents reported by the monitored systems. Maintenance of the configuration of security monitoring systems, i.e. ensuring that asset lists are correct, developing correlation rules, etc. Administration of the reporting functions of security monitoring systems, assisting in the identification and creation of appropriate reports for delivery to management. Analysis of the security threat landscape Assists NOC Engineers & technicians providing troubleshooting support of complex issues. Build a high-performance team responsible for monitoring network stability 24 hours a day, 7 days a week, 365 days a year Routine communication with internal support teams & Work to build strong cross-functional relationships with other IT Teams. Develops budgets, timelines, and ensures progress to plan, tracking critical project achievements Develop reports and trend analysis documentation on bandwidth and network security incidents Manages a team of Engineers and is responsible for ensure adequate schedule coverage Oversee Data Center management and tasks Oversees monitoring of the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur Ensures trouble tickets are worked effectively and efficiently and that the work with engineering, field technicians, and telecommunications carriers is effective in resolving service issues in accordance with established processes and procedures. Excellent interpersonal skills for interaction with subordinate technicians, vendors, contractors, customers, and/or functional peers. Delegates work assignments, sets priorities and time management for staff and train the NOC on repeatable administration processes Candidates serving notice / Early / Immediate joiners - Please share your updated CV on anand.rawal@agshealth.com

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7.0 - 8.0 years

9 - 10 Lacs

Gurugram

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Job Title: Lead Software Engineer (ServiceNow Architect/Lead Developer) Job Summary: We are seeking a highly skilled and experienced ServiceNow Architect/Lead Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITAM &ITOM) and a proven track record of successfully implementing and managing ServiceNow solutions. As a ServiceNow Architect/Lead Developer, you will be responsible for leading the design, development, and implementation of ServiceNow applications, ensuring they meet the needs of our organization. Key Responsibilities: Lead the design, development, and implementation of ServiceNow solutions for ITAM, ITOM, ITSM, SPM, HRSD. Integrate third party Software Assets Data with ServiceNow SAM application. Provide subject matter expertise in design, development and implementation within the ServiceNow Platform for ITAM applications Provide technical guidance to junior developers Proactively identify issues, troubleshoot issues and provide fixes, work on Support tickets Maintain knowledge of the latest ServiceNow features Document processes or Technical Design Documents Work closely with the stakeholders and the ServiceNow Product owner, ServiceNow Architect and Business Analyst to build solutions Qualifications: 7-8 years experience in software development in ServiceNow Hands-on experience working on ITAM (Software Asset Management, Hardware Asset Management), ITOM, ITSM. Demonstrated ability to advise customers on the proper use of the Common Service Data Model (CSDM) and its implications across other ServiceNow products, to include ITOM, ITAM, and ITSM product suites Possess advanced ServiceNow Technical skills Worked on Integrating ServiceNow with other tools. Excellent problem-solving and analytical skills. Good communication skills and interpersonal skills Certifications: Certified ServiceNow Administrator, Certified Implementation Specialist in SAM Preferred Skills: Experience with Agile development methodologies. Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB). Familiarity with ServiceNow Discovery and Service Mapping. Experience with automated testing and continuous integration/continuous deployment (CI/CD) pipeline.

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5.0 - 10.0 years

4 - 8 Lacs

Pune

Hybrid

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Notice Period: Immediate Employment: Contract Job Description: Primary Skills Patch Management, Vulnerability Management, Red Hat Enterprise Linux Secondary Skills L2 support Certifications (if any) Job Purpose: Provide technical support for the in-scope technology domains (Patch Management, Vulnerability Management and DCS Operations Support) for Red Hat Enterprise Linux Work with DCS Operations service providers, product principal vendors, Branch IT support and external vendors Job Responsibilities: a) Triage ITSM tickets and system alerts within DCS operations boundary b) Refer to procedure manuals, operational references (e.g. reference list, exception list) to diagnose / fix known issues c) Handle DCS Operations incidents at L2 level for Red Hat Enterprise Linux d) Follow established protocol for issue escalation to L3 DCS Engineers e) Plan and execute system patching- and vulnerability-related changes related to Red Hat Enterprise Linux f) Plan and execute BAU changes related to Regional DCS Operations for Red Hat Enterprise Linux g) Support asset inventory lifecycle management (build, operationalize, upgrade, refresh, decommission) for Red Hat Enterprise Linux h) Support DR drills from perspective of Red Hat Enterprise Linux i) Support L3 engineer to prepare Root Cause Analysis and improvement plan for major incidents related to Red Hat Enterprise Linux j) Coordinate with respective countries' team members for local support to resolve incidents and perform changes related to Red Hat Enterprise Linux k) Support L3 engineer to prepare technical documentation, ensuring that technical settings comply with company policy and regulatory requirements l) Responsible for end-to-end management of RHEL servers, including installing, configuring, and regularly updating systems to maintain optimal performance. m) Supports the updates to hardening standard, templates and policies changes from the Bank and local regulators. n) Diagnose and resolve hardware and software issues within the RHEL environment, applying root cause analysis to prevent future occurrences. o) Work closely with DevOps teams to support automation, orchestration, and deployment of applications, leveraging tools such as Ansible and Puppet for configuration management. Job Requirements: a) Minimum 5 years of working experience in Red Hat Enterprise Linux operations b) Must be willing to be placed on rotational on-call support and weekend activities c) Must have knowledge of Service SLAs, RTO and RPO targets d) Must have experience in infra platform monitoring tools e.g. Solarwinds e) Must have working experience in a different culture f) Must have knowledge of ITSM processes (Incident, Change, Service Request and Problem management) and ITSM tool (ServiceNow) g) Must be able to work independently and in collaboration with various stakeholders as part of an APAC team e.g. IT Infra-related planning and implementation, security teams, service management teams, application teams, country IT teams and others h) Good to have prior working experience as an IT professional in a banking or financial institution i) Advanced understanding of RHEL server management, including configuration, system optimization, and maintenance in mission-critical environments. j) Knowledge in shell scripting for automation and system management tasks, enabling the administrator to streamline complex processes and ensure operational consistency. k) Familiarity with tools such as Ansible and Puppet for configuration management, along with patching best practices to maintain up-to-date systems. l) Familiarity with virtualization technologies, such as Hyper-V, VMware or Nutanix AHV, for effective resource management and system consolidation." m) Industry-recognized certifications such as Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) are strongly preferred, as they demonstrate a solid foundation in RHEL expertise and industry-standard best practices

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3.0 - 6.0 years

4 - 8 Lacs

Gurugram

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Tech@Lenskart -UI Developer Key Responsibilities- Develop new user-facing features Build reusable code and libraries for future use Ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability Collaborate with other team members and stakeholders Skills Required- Proficient in web markup, including HTML5, CSS3 Proficient in client-side scripting like JavaScript and ReactJS Proficient in server side scripting like NodeJS, ExpressJS, Redux Proficient understanding of cross-browser compatibility issues and ways to work around them Proven ability to work creatively and analytically in a problem-solving environment Work with cross-functional teams to ensure if any tech glitch issues resolved. Also work with Product Management and Engineering for the release of the fixes. Ideal Experience- 3 to 6 years of industry experience. Bachelors or Master s Degree in Computer Science/ IT Drive discussions to create/improve product, process and technology Provide end to end solution and design details Mentoring the Junior dev s exposure is a plus Lead development of formalized solution methodologies. Passion to work in startup like environment

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2.0 - 4.0 years

3 - 7 Lacs

Chennai

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As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

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2.0 - 5.0 years

1 - 5 Lacs

Noida

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Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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2.0 - 4.0 years

3 - 7 Lacs

Bengaluru

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As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

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2.0 - 4.0 years

3 - 7 Lacs

Chennai

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As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

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3.0 - 4.0 years

5 - 6 Lacs

Hyderabad

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About the Role: Grade Level (for internal use): 11 The Team: Join the S&P Global Enterprise Data Organization (EDO) Strategic Programs team, where we drive vision and strategy with a critical, thoughtful, and intuitive approach. Our team is dedicated to fostering collaboration across the enterprise, enhancing S&P Global’s capabilities, and ensuring the success of strategic initiatives. As an Analyst, you will play a crucial role in supporting project and program management efforts, contributing to the development and execution of strategic programs. The Impact: As an Analyst, you will support the successful execution of project and program management activities, helping to drive significant and measurable change across the enterprise. Your contributions will enhance enterprise capabilities, facilitate cross-divisional collaboration, and support the development of business cases, financial tracking, and resource management. What’s in it for you: Develop your skills in project and program management within a dynamic global organization. Gain experience in business case development, financial tracking, and resource management. Collaborate with senior leaders and stakeholders across the enterprise. Enhance your analytical and problem-solving skills in a fast-paced environment. Opportunity for professional growth and development within a supportive team. Primary Responsibilities: Assist in the development and management of business cases for strategic projects and programs. Support financial tracking and analysis, ensuring alignment with project and program budgets. Contribute to resource management efforts, helping to optimize resource allocation and utilization. Collaborate with project and program managers to gather requirements and monitor key success factors. Prepare presentation materials and reports for stakeholders and senior management. Facilitate communication and coordination across project teams and stakeholders. Proactively seek and incorporate feedback to enhance project and program outcomes. We’re Looking For: An analytical and detail-oriented individual with a strong desire to learn and grow within the field of project and program management. The ideal candidate will demonstrate excellent communication skills, critical thinking, and a commitment to collaboration and teamwork. Basic Qualifications: 3-4 years of experience in project or program management support, business analysis, or a related field. Strong analytical skills and attention to detail. Experience with financial tracking and analysis. Excellent written and verbal English communication skills. Ability to work collaboratively in a team environment and interact with stakeholders at all levels. Proactive, self-directed, and capable of thriving in a dynamic working environment. Preferred Qualifications: Experience with project management tools and methodologies. Knowledge of business case development and resource management. Strong problem-solving skills and the ability to adapt to changing priorities. Familiarity with financial analysis tools and techniques. What’s In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

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6.0 - 9.0 years

19 - 20 Lacs

Bengaluru

Hybrid

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Hi all, We are hiring for the role Senior ServiceNow Developer Experience: 6 - 9 Years Location: Bangalore Notice Period: Immediate - 15 days Skills: We are seeking a Senior ServiceNow Developer with design, development, and implementation of ServiceNow solutions. The ideal candidate should have expertise in ITSM, ITOM, ITBM, CSM, or other ServiceNow modules , along with strong experience in scripting, integrations, automation, and platform architecture. Key Responsibilities • Lead the design, development, and customization of ServiceNow modules such as ITSM, ITOM, ITBM, CSM, GRC, HRSD, or App Engine. • Develop and implement complex workflows, automation, and business processes using ServiceNow Flow Designer, Workflow Editor, and Business Rules. • Architect and maintain ServiceNow integrations with third-party tools using REST/SOAP APIs, Integration Hub, MID Server, and Web Services. • Design and optimize Service Portal, UI Customization, and Mobile Experiences within ServiceNow. • Strong expertise in JavaScript, Glide API, Jelly, AngularJS, and UI frameworks. • Experience with Scoped Applications, Custom Applications, and App Engine Development. • Deep understanding of ITIL, ITSM, and ServiceNow governance best practices. • Experience in ServiceNow Security (ACLs, roles, encryption, compliance controls). • Expertise in ServiceNow integrations with enterprise applications (SAP, Workday, Jira, Azure, etc.). • Strong knowledge of ServiceNow Performance Analytics, Reporting, and Dashboards. • Hands-on experience with ServiceNow upgrades, platform maintenance, and automation. Preferred Qualifications • ServiceNow Certified System Administrator (CSA) (Required). • ServiceNow Certified Application Developer (CAD) (Preferred). • ServiceNow Implementation Specialist certifications (ITSM, ITOM, HRSD, etc.) (Preferred). If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

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6.0 - 15.0 years

8 - 12 Lacs

Gurugram

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Job Title: ServiceNow Developer (ITSM) Location: Bangalore, Hyderabad, Noida & Gurgaon Experience: 6-15 Years Job Description: We are seeking an experienced ServiceNow Developer with strong ITSM expertise to join our dynamic team. The ideal candidate will have a solid background in designing, developing, and implementing ServiceNow solutions, particularly within the IT Service Management (ITSM) module. Key Responsibilities: Develop, configure, and customize ServiceNow applications and services, specifically in ITSM. Work closely with stakeholders to gather requirements and translate them into effective technical solutions. Implement best practices for ServiceNow development, administration, and integration. Maintain and enhance existing ServiceNow implementations and modules. Troubleshoot and resolve technical issues related to ServiceNow applications and workflows. Participate in upgrade planning, patching, and release management. Preferred Skills: ServiceNow certifications (CSA, CIS ITSM). Experience with other ServiceNow modules like CMDB, Discovery, or ITOM. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong communication and interpersonal skills.

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3.0 - 8.0 years

14 - 24 Lacs

Pune, Bengaluru

Hybrid

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The ServiceNow GDN Associate Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules GRC, SECOPS, HRSD, CSM, ITBM in ServiceNow Platform. Always follow best development practices during implementation. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Administer the system Creating technical design document and writing Unit test cases Role & responsibilities Experience & Background B-Tech/BCA/MCA 2-4 years of IT industry experience. Minimum 1 year of implementation/customization experience on ServiceNow ITIL/ServiceNow certifications will be an added advantage. Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Experience on Service portal shall be an advantage. Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL Good Communication Skills NOTE : ONLY IMMEDIATE TO 25DAYS ARE ELIGIBLE If you are interested, share your below details & updated resume to akshay.jk@twsol.com Total Experience: Relevant Experience: CTC: ECTC: Notice Period: Current Location: Preferred Location: Thanks & Regard AKSHAY KUMAR JAKKULA Executive-Talent Acquisition akshay.jk@twsol.com Teamware Solutions

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8.0 - 13.0 years

19 - 30 Lacs

Kolkata, Chennai, Bengaluru

Hybrid

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Senior ServiceNow HRSD Developer and Lead Key Responsibilities: Configure and troubleshoot HR Services, Record Producers, Life Cycle Events, HR Criteria, User Criteria, and COE configurations. Configure and troubleshoot COE Security settings, Access Controls (ACLs), and Security Attributes. Manage User Profiles, HR Profiles, Groups, and Roles. Implement and manage HR Assignment Rules, Matching Rules, Advanced Work Assignment, and Custom Auto Assignment. Extensive hands-on experience with HRSD modules and relevant scripts. Ability to review and provide OOTB and custom solutions based on business needs. Proficient in UI Policies, Data Policies, Client Scripts, Catalog Client Scripts, UI Actions, Business Rules, Script Includes, Scheduled Jobs, Flows, Sub Flows, Actions, Workflows, Events, Email Scripts, Notifications, Quick Messages, Response Templates and Fix Scripts. Experience with HR Agent Workspace (Classic) and Agent Workspace for HR Case Management and should be able to make customizations using UI Builder. Proficient in Reports, Indicators, Breakdowns, Data Sources, Dashboards, PA Widgets and in Analytics Center. Experience with Scoped Applications, Cross-Scope Privileges, and Restricted Caller Accesses. Design and configure Virtual Agents. Implement and troubleshoot Agent Chat configurations. Configure and troubleshoot Interactions. Provide improvements and solutions for the Knowledge Management process, including configuration and customization. Knowledge of Employee Center Pro and Portal Widgets, including troubleshooting and customization. Strong understanding of ServiceNow ITSM processes and functionalities. Hands-on experience with Translation Management and Dynamic Translations. Hands-on experience with Data Sources, Transform Maps and Transform Event Scripts. Excellent troubleshooting and debugging skills across all relevant areas. Demonstrate comprehensive knowledge of integrations, including configuration and troubleshooting. Proficient in REST message end-to-end processes, including configuration and troubleshooting. Experience with Integration Hub, specifically OOTB Spoke Configuration for SharePoint. Strong communication skills to interact with clients, gather requirements, understand the instance, and suggest optimal solutions. Ability to lead and mentor junior developers, addressing technical and support-related questions.

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7.0 - 10.0 years

9 - 12 Lacs

Hyderabad

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Full Time Roles and Responsibilities We are looking for a ServiceNow Developer with strong experience in ITSM, ITOM, and CSM modules to join our dynamic team. This role is critical in designing, developing, and implementing high-quality ServiceNow solutions that align with business objectives and follow best practices. The ideal candidate will be proficient in JavaScript (Glide API), possess a solid understanding of the ServiceNow data model and architecture, and demonstrate the ability to leverage out-of-the-box capabilities before opting for custom development. You will work closely with stakeholders, business analysts, and other developers to translate requirements into scalable, maintainable applications within the ServiceNow platform. Nice to have: CSA (Certified System Administrator) CAD (Certified Application Developer) Qualifications Required B.E / B.Tech / M.E / M.Tech / M.Sgraduate (preferably from a reputed college or University) with a totalexperience of 6-8 years Skills and Experience Required Experience with modules ITSM, ITOM, CSM. Understanding of the ServiceNow data model and architecture. JavaScript (especially Glide API server/client-side scripting). Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer. Ability to solve problems using out-of-the-box features.Firm understanding of the approval is required before jumping into custom code that is not documented in stories. Comfortable working with Service Portal, UI Pages, Catalog Items, etc. Use of Update Sets, Git (if using scoped apps), and knowledge of SDLC or Agile. Why you'll love working with us: Opportunity to work on business challenges from top global clientele with high impact. Vast opportunities for self-development, including online university access and sponsored certifications. Sponsored Tech Talks, industry events & seminars to foster innovation and learning. Generous benefits package including health insurance, retirement benefits, flexible work hours, and more. Supportive work environment with forums to explore passions beyond work. This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.

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4.0 - 6.0 years

6 - 8 Lacs

Chennai

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Design, develop, and implement integrations between ITSM (e.g., ServiceNow) and ITOM platforms (e.g., discovery, event management, orchestration). Utilize integration technologies such as APIs, web services, middleware, and scripting languages. Configuration and Customization: Configure and customize ITOM modules within the ServiceNow platform to align with integration requirements. This includes configuring discovery schedules, probes, sensors, patterns, and event management rules. Data Synchronization: Establish data synchronization mechanisms between ITSM and ITOM platforms to ensure consistency and accuracy of information. Implement data mapping, transformation, and reconciliation processes as needed. Incident and Problem Resolut

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10.0 - 16.0 years

16 - 27 Lacs

Hyderabad

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Hiring Sr ServiceNow Developer and ServiceNow Architect Location:- Hyderabad Exp:-10+ Years Notice period:- Immediate to 10 Days Interested candidates can Send your resume to mkateru@vsoftconsulting.com

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Exploring ITSM Jobs in India

The IT Service Management (ITSM) job market in India is thriving with numerous opportunities for job seekers in the tech industry. ITSM professionals are in high demand as businesses continue to rely on IT services for their operations. From entry-level positions to senior roles, there is a wide range of opportunities for individuals looking to build a career in ITSM in India.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Chennai
  5. Mumbai

Average Salary Range

The average salary range for ITSM professionals in India varies based on experience and skill level. Entry-level positions can expect a salary range of INR 3-6 lakhs per annum, while experienced professionals can earn anywhere from INR 10-20 lakhs per annum.

Career Path

A typical career path in ITSM may include roles such as ITSM Analyst, ITSM Specialist, ITSM Manager, and ITSM Director. As professionals gain experience and expertise in the field, they can progress to higher-level positions such as ITSM Consultant or ITSM Architect.

Related Skills

In addition to ITSM knowledge, ITSM professionals are often expected to have skills in areas such as ITIL, project management, communication, problem-solving, and technical expertise in relevant tools and technologies.

Interview Questions

  • What is IT Service Management (ITSM)? (basic)
  • What is the difference between incident management and problem management? (medium)
  • How do you prioritize incidents in ITSM? (medium)
  • Can you explain the ITIL framework and its components? (medium)
  • How do you handle change management in ITSM? (medium)
  • What are the key metrics used in ITSM? (medium)
  • How do you ensure compliance with ITSM processes and procedures? (medium)
  • What is the role of a Service Level Agreement (SLA) in ITSM? (medium)
  • How do you handle service requests in ITSM? (medium)
  • What is the role of a Configuration Management Database (CMDB) in ITSM? (medium)
  • Explain the concept of Continuous Improvement in ITSM. (medium)
  • How do you manage knowledge in ITSM? (medium)
  • Can you give an example of a successful ITSM implementation you were involved in? (advanced)
  • How do you handle escalations in ITSM? (medium)
  • What are the key challenges organizations face in ITSM implementation? (medium)
  • How do you stay updated with the latest trends in ITSM? (basic)
  • Can you explain the role of ITSM in DevOps practices? (medium)
  • How do you ensure service availability and reliability in ITSM? (medium)
  • What is the role of Incident, Problem, and Change Management in ITSM? (medium)
  • How do you measure the effectiveness of ITSM processes? (medium)
  • How do you handle service disruptions in ITSM? (medium)
  • Can you give an example of a major incident you resolved in ITSM? (medium)
  • How do you collaborate with different teams in ITSM for effective service delivery? (medium)
  • What is the role of automation in ITSM? (medium)
  • How do you handle customer feedback and improve services in ITSM? (medium)

Conclusion

As you explore ITSM jobs in India, it is essential to prepare thoroughly for interviews and showcase your expertise in ITSM processes and tools. With the right skills and knowledge, you can build a successful career in ITSM and contribute to the growth of organizations in the tech industry. Good luck with your job search!

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