8690 Itsm Jobs - Page 19

Job Description IT Helpdesk Support Expert will be responsible for providing expert technical knowledge supporting Day to day issues reported by Global End users pertaining to endpoint devices and applications. The goal is to solve and troubleshoot technical issues and to increase the FCR and FLR. Main Responsibilities & Tasks: IT Helpdesk Support Expert Level 1 Provide continuous status information to ensure customer satisfaction. Initiate customer contact, escalate to appropriate parties and resolve incidents. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Respond to technical issues ...

Job Description About you experience, education, skills, and accomplishments Bachelors degree in Computer Science, Information Systems, or related field Minimum 13 years of experience in enterprise application development, with 5 years in a leadership role. Expertise in: IT Service Management platforms (e.g., ServiceNow); Workday integrations and HRIS systems; Marketing automation and CRM tools; Legal, Risk, and Compliance technologies Strong understanding of Agile methodologies, DevOps practices, and cloud-native architectures. It would be great if you also had Experience with enterprise platforms (ServiceNow, Workday HCM, Qualtrics, PowerBI) Familiarity with data privacy, SOX, GDPR, and ot...

NOC and IT Operations Support Provide Tier 1 Eyes on Glass Monitoring and Event Management support from an offshore delivery center. Monitor and manage batch processing, job scheduling, job reruns, and file transfers (e.g., Tidal, MOVEit). Support proactive incident management, triage, escalation, and resolution using ServiceNow and Dynatrace. Maintain and update SOPs and knowledge base articles with CareSource support teams. Major Incident and Problem Management Adhere to CareSources Major Incident Management (MIM) protocols. Facilitate root cause analysis and development of corrective actions for recurring issues. Collaborate with internal teams to reduce alert fatigue and optimize alert t...

Experience: 15+ years in Banking IT Services with at least 8 years in postgo-live support leadership role, including hands-on experience with Temenos SaaS Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead postgo-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environmentsparticularly on Temenos SaaSand demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services Required Skills & Experience: Minimum 8 years of po...

Shift: 9 AM-6 PM We are looking for a skilled ServiceNow Developer with strong technical expertise and hands-on experience in designing and developing custom applications and integrations. The ideal candidate will have deep knowledge of core ServiceNow modules, scripting, and implementation, exposure to advanced modules like Field Service Management, Asset Management, Now Agent Mobile Application. Key Responsibilities: Design and develop complex custom applications within the ServiceNow platform. Work on SOAP and REST integrations to connect ServiceNow with external systems. Develop and maintain ServiceNow Service Portal components and widgets. Utilize ServiceNow scripting (Business Rules, C...

In your role as an IT Service Desk Analyst, you will be part of a team dedicated to providing Clarivate colleagues with World Class Information Technology Support and Service. By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance , you provide the front-line support required to delight both our internal and external customers. About You ( Skills & Qualification Required) Associates degree or bachelors degree in Computer or Equivalent combinations of education, work experience, and certification will be considered. Minimum 2 years experience working in a support/service capacity; preferably global IT organization, underlined by r...

JD Key Responsibilities: Design, configure, and customise ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.) Develop and maintain business rules, client scripts, UI policies, and workflows.

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need. Conduent is an ...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Overview Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the Servic...

This Position reports to: IS Tech. Service Manager,Tech.l Platform You will be mainly accountable for: Managing and maintaining Domain Controllers together with rest of Directory Services related servers includinghardening, patching, backup, recovery, upgrades and day to day operations. Managing and maintaining Directory Services like Active Directory, synchronization (MIM, AADConnect), authentication(ADFS, PTA), backup (Quest), DNS (MS, Infoblox, Akamai) and DHCP (MS). Improving Directory Services with strong focus on automation, monitoring, optimization and consolidation. Responding to incidents and driving the resolution Request fulfillment Implementing changes Writing technical documenta...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Res...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perfo...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perfo...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application int...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perfor...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected t...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring seamless integration of technology solutions for optimal business performance. Roles & Responsibilities:- Expected to perform independently and become an SME.- Re...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible fo...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform-...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing a...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected t...