5693 Itsm Jobs - Page 18

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

ServiceNow Lead Developers/Admins (ServiceNow Experience - 5-7 years Software Development) Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, ITOM, CSM, OMT, Custom/Scoped Applications and other business areas. Develop scripts, business rules, UI policies, script includes, and workflow automations using JavaScript, Flow Designer, Integration Hub, and Glide Scripting/APIs. Service Portal development using CSS, Ajax, HTML is must Build and maintain integrations with third-party systems using REST, SOAP, MID Server, and Integration Hub. Administer and maintain the ServiceNow platform, including user management, instance upgrades, cloning, and perf...

We are currently seeking a Messaging Services Senior Analyst to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Description- Flexible working in shifts supporting 24X7 steady state operations. Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Performs a variety...

We are currently seeking a Sr. Zabbix Administrator to join our team in Bangalore, Karntaka (IN-KA), India (IN). Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration. Technically manage the design and implementation of Zabbix tool. Hands on experience of end-to-end deployment. In-depth Knowledge of Systems Mgmt., Monitoring Tools, ITIL process, Integrations with different tools & scripting. Good understanding of Automation & Enterprise-wide monitoring tooling solutions. Hands on experience in integrating Enterprise Monitoring tools with ITSM platforms. Minimum (5) years hands on experie...

Role: Servicenow Developer Keywords: Servicenow Developer,ITIL, CMDB, ITSM Desired Experience Range: 5 - 8 years Location of Requirement: Bengaluru Must have Experience in supporting implementation, administration, configuration, and development of the ServiceNow Platform experience as a core developer. Should be ServiceNow Trained developer, Should be ServiceNow Trained and/or Certified Implementer ServiceNow Scripting and/or Orchestration Trained ITILV3.0 Foundations Certified Good understanding of Agile Methodology and SDLC Service Portal experience would be a plus. 1. Development knowledge and experience on Change, Incident, Problem, CMDB implementation 2. Knowledge of Business Rules, Cl...

**Job Description:** **Role Overview:** In this role, you will be responsible for designing, implementing, and governing the CMDB architecture and governance of the ServiceNow platform. You will utilize your expertise in the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and platform data governance to ensure the integrity, reliability, and effectiveness of configuration data, supporting key business outcomes across the organization. **Key Responsibilities:** - Lead the design, architecture, and strategy for the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM) framework, defining CI classes, and relationships. - Establish and enforce ...

Role Overview: As a ServiceNow Developer at our company, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform. Your deep understanding of various ServiceNow modules such as ITSM, ITOM, CSM, GRC, HR, and Custom Application Development will be essential in contributing to the success of our IT team. Key Responsibilities: - Develop, configure, and enhance core and custom applications in ServiceNow. - Collaborate with stakeholders to define system requirements and customize the platform accordingly. - Create and customize ServiceNow workflows and forms to improve user experience. - Ensure the implementation of best practices within the ...

As a Service Delivery Manager (SDM) at Hectae Analytics and Software Solutions, your role will involve setting up and leading the complete service delivery system from scratch. You will be responsible for designing, implementing, and managing the end-to-end service delivery framework. Your key responsibilities will include establishing and standardizing processes, SLAs, and best practices for smooth service operations, monitoring and driving service quality, acting as the primary point of contact for clients, collaborating with internal teams, proactively identifying risks and issues, generating regular reports, and mentoring junior team members. Key Responsibilities: - Design, implement, an...

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential Mandatory Key Skills marketing strategies,customer engagement,brand management,digital advertising,content marketing,SEO,SEM,influencer marketing,performance analytics,Marketing*

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential Mandatory Key Skills SEO,SEM,influencer marketing,digital advertising,content marketing,Marketing*

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incid...

Develop and implement global marketing strategies to drive customer engagement and brand awareness. Manage digital advertising, content marketing, and multi-channel campaigns across different regions. Must have expertise in SEO, SEM, influencer marketing, and performance analytics. Experience in handling international brand positioning and cross-border partnerships is required. Strong analytical and leadership skills are essential. Mandatory Key Skills SEO,SEM,influencer marketing,performance analytics,digital advertising,content marketing,customer engagement,Marketing*

About The Role Skill required: Tech for Operations - ServiceNow Tools Administration Designation: Infra Managed Service Analyst Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operati...

Riveron is looking for Technology and Innovation - IT Service Desk to join our dynamic team and embark on a rewarding career journey User Support:Provide first-level technical support to end-users via phone, email, or in-person Assist users with login issues, password resets, software installations, and other IT-related inquiries Incident Management:Log and categorize IT incidents and service requests Prioritize and escalate issues according to established procedures Troubleshooting:Diagnose and resolve hardware, software, and network-related issues Guide users through step-by-step solutions and provide clear instructions Documentation:Maintain detailed documentation of IT support procedures...

Role ResponsibilitiesThis role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including T...

To provide L1/L2 support for Lawson-Financials ERP V10(On-Prem) in OS/400 with database technology DB2. In-scope modules of Core Transaction Processing - Enterprise Financial Management (AP, MA, PO & GL) - Inventory - Costing General requirements Provide L1 and L2 support for the Application Maintenance engagement which is heavy off-shore Nature of the work predominantly handling - Access, psw, sign on etc, application down incidents and user requests with interface issues / Printers / reports. L2 issues w.r.t timely processing of invoice jobs, Pos, functional issues etc., Before getting into L1/L2 Support, person should be able to take KT as needed as per the defined process, provide steady...

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a Client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructur...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required...

NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in "Bangalore" and "Noida Technical Experience : Must have 8+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implemen...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...