8690 Itsm Jobs - Page 18

Roles and Responsibilities: Work within standard procedures and work instructions under the close guidance of more experienced colleagues. Test software or applications, fix straightforward bugs, and escalate problems related to functionality issues. Suggest recommendations for bug/problem resolution. Mandatory Skills: Bucket 1: Incident and Major Incident Management (MIM) Problem Management Change Request Management Service Level Agreements (SLAs) Release Management DevOps CI/CD - TCM Bucket 4: Knowledge Management Service Portal Surveys Asset Management Key Requirements: Experience in IT Service Management (ITSM) Proficiency in Asset Management Knowledge of Service Portal (Optional: Portal...

Experience in IT Service Management (ITSM) Proficiency in Asset Management Knowledge of Service Portal Expertise in Client and Server-side Scripting Experience with Integrations using Flow Designer and other integration approaches Debugging skills

4-6 years' combined experience in ITSM process, mainly in CM DB area. Understanding of ITIL and ITSM fundamentals with an expertise in the CM DB process. (Preferred) Experience with CM DB or transitioning ITSM tools from one to another Good knowledge on Service Now CM DB ITIL 3 or ITIL 4 certification Experience with continuous improvement methods and process automation Experience with developing and delivering training on process, standards, and policy

The key experience required for this role is around CMDB in ServiceNow, aligned to CSDM. this role is responsible for ensuring ITSM processes - particularly Configuration, Change, and Release Management - are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs). The analyst will work closely with the existing EBRDs Change, Release, and SACM teams, ensuring the CMDB remains accurate, and supporting change control processes for network and hosted service transitions. Configuration Management responsibilities will include: Maintain and update ServiceNow Configuration Management Database (CMDB) records related to GNR assets...

Role & responsibilities We are looking for a ServiceNow Lead Architect, responsible for overall design, mapping of client business requirements to systems technical requirements. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. SPECIFIC ASSIGNMENTS: Solution Architect in ITSM, ITBM, HRSD, CSM and NOW Platform. Strong in ServiceNow System Architect role with hands-on design deployment experience and mapping of client business requirements to systems technical requi...

Hi I hope you are safe & doing well !! Greetings from Tekskills India Pvt Ltd [CMMI Level 3 Company] !!! We have an permanent job opportunity For DTNA-Cloud-Operations Support Engineer, have come across your resume in Job Portal. If you are actively looking for job If any reference who are matching to below requirement. Please share the updated resume, below submission details Job Description : DTNA-Cloud-Operations Support Engineer Experience: 3.5 years Location : Bangalore Notice Period : Immediate Mode: Hybrid mode Shift timings : North America shifts (9:30 PM TO 6:30AM) Mode of interview : 1 Round Virtual and 1 Round F2F Interview DTNA-Cloud-Operations Support Engineer Should be willing ...

Service Now Manager Education Level Bachelors Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job purpose The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies Responsibilities, Qualifications, Certifications - External Requirements (including experience, skills and additional qualifications) Technical skills requirements Lead sales and ...

Job Title: Team Lead- ServiceNow Developer Location: Gurugram, Haryana Experience Level: 8+ years Employment Type: Full-time Job Summary: We are seeking a highly skilled and experienced ServiceNow Developer to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability. Key Responsibilities: Provide support for ServiceNow platform issues, including root cause analysis and permane...

Overview: ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements into functional specifications. Responsibilities Key Responsibilities: Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities Work closely with developers, architects, and administrators to ensu...

Overview Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the Servic...

Overview Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the Servic...

Position Title: Lead ServiceNow Developer / Architect Experience: 10+ Years Location: Hyderabad (Work from Office) Employment Type: Permanent Full-time Shift Timings: 2:00 PM to 11:00 PM IST Key Responsibilities Solution Design & Development Lead the design, development, and delivery of ServiceNow solutions across modules with a strong focus on Customer Service Management (CSM) and ITSM . Architect scalable solutions aligning with best practices, business objectives, and IT governance standards. Develop and maintain ServiceNow integrations, especially with 3CLogic telephony systems , ensuring smooth functionality and issue resolution. Implement eBonding, automation workflows, custom apps, an...

Role Summary The Assistant Manager Network Security & INOC will lead the Internal Network Operations Center (INOC) team to ensure continuous IT service availability, robust cyber security practices, and seamless IT infrastructure support. This role is responsible for implementing information security standards, improving IT processes, monitoring and managing infrastructure, and supporting 24/7 mission-critical operations across on-premises and cloud environments. Key Responsibilities IT & Security Operations Lead INOC team to ensure availability, performance, and security of IT services and infrastructure. Implement and enforce Information Security & Cyber Security policies and compliance st...

Job opportunity at Smith+Nephew with Hybrid culture. Outstation candidates can also apply. Interested can share profile at pooja.sharma@smith-nephew.com Job Description Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Senior ServiceNow Developer. This role involves to be responsible for development of ServiceNow applications/modules. To have deep expertise with ServiceNow development standard processes including, scripting, and integration and will collaborate with multi-functional teams ...

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software developme...

What will your role look like Lead the design and architecture of ServiceNow solutions across multi-modules including ITSM, ITOM, ITAM, CSM, HAM, and SAM. Develop scalable, flexible, and sustainable architectures that align with business objectives. Oversee custom application development using App Engine and ensure successful implementation of Now Mobile, Performance Analytics (PA), and Predictive Intelligence (PI). Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration. Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions. Conduct technical works...

What will your role look like As a ServiceNow Test Manager/Coordinator, you will take ownership of all testing activities within our ServiceNow ecosystem. Youll be responsible for designing and implementing test strategies, managing testing teams, and ensuring the quality of ServiceNow solutions delivered across the organization. Working closely with cross-functional teamsincluding developers, project managers, and business stakeholdersyou will coordinate testing phases, report on progress, and contribute to continuous quality improvements using both manual and automated testing approaches. Why you will love this role Youll play a critical role in ensuring high-quality ServiceNow implementat...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Responsibilities: Platform Design & Development Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs. Create and manage advanced workflows, forms, business rules, and UI policies. Drive platform enhancements, version upgrades, and solution design while adhering to best practices Integration & Automation Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies. Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts IAM & RBAC Implementation Establish an...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate...

Performs Configuration/Customization of the ServiceNow system, including creation workflows. Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc. Uses scripting tools and Service Now functionality to automate rote tasks. Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Integrating with internal and external applications and systems JavaScript, HTML, Angular JS and good web design practices Service Portal implementation experience. Implementation experience on any of the following applications like Agentic AI, Gen AI, IT...

This Position reports to: IS Manager Global IS License Manager ABB Robotics Are you ready to take the lead in shaping global license management for a technology-driven organization? We are looking for a Global IS License Manager to join our team and drive excellence in software asset management, compliance, and strategic vendor collaboration. In this role, you will be instrumental in ensuring our licensing ecosystem supports business growth, operational efficiency, and regulatory alignment across all regions. As Global IS License Manager, you will be responsible for overseeing all licensing activities and contractual agreements worldwide. You will work closely with internal stakeholders, ven...

Dear candidate, PFB the JD below. Skill : ServiceNow Developer/Lead Location: Chennai,Bangalore,Hyderabad Mode: WFO NP :Immediate or Less than 30 days Roles and Responsibilities: ServiceNow Developer 6- 12 years of hands-on ServiceNow development experience. Strong experience with ITSM and CSM modules (Incident, Problem, Change, Knowledge, Case Management, Customer Portal). Proven expertise in ServiceNow integrations (Integration Hub, APIs, web services, 3rd-party apps). Good experience in ServiceNow migration of ITSM, ITOM, SAM , HRSD , IRM modules. Practical experience with Now Assist features (Resolution Notes, Generative AI for search and case deflection). Proficiency in JavaScript, Glid...

Dear candidate, PFB the JD below. Skill : ServiceNow Developer/Lead Location: Chennai,Bangalore,Hyderabad Mode: WFO NP :Immediate or Less than 30 days Roles and Responsibilities: ServiceNow Developer 6- 12 years of hands-on ServiceNow development experience. Strong experience with ITSM and CSM modules (Incident, Problem, Change, Knowledge, Case Management, Customer Portal). Proven expertise in ServiceNow integrations (Integration Hub, APIs, web services, 3rd-party apps). Good experience in ServiceNow migration of ITSM, ITOM, SAM , HRSD , IRM modules. Practical experience with Now Assist features (Resolution Notes, Generative AI for search and case deflection). Proficiency in JavaScript, Glid...