Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and database records. Knowledge of incident and problem management processes. Hands-on experience with IT service management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Need to be proficient in German Language Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient service desk management support. Offer timely and effective resolution to client issues. Maintain a high level of product knowledge. Collaborate with team members to enhance system performance. Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: Minimum B2 Level Certification in German Language Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of IT service desk operations. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement best practices for service desk management. Continuously improve service desk processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Strong problem-solving skills. Excellent communication skills. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and compliance. Experience in managing software licenses and ensuring compliance. Knowledge of license optimization techniques to minimize costs. Familiarity with license management tools and software asset management. Good To Have Skills:Experience with ITIL framework. Experience in supporting cloud-based applications. Knowledge of software asset management best practices. Additional Information: The candidate should have a minimum of 5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk ID Administration, Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and resolving their issues related to Service Desk ID Administration. Your typical day will involve communicating with clients, identifying their issues, and designing solutions based on your deep product knowledge. Roles & Responsibilities: Provide technical support to clients and resolve their issues related to Service Desk ID Administration. Communicate with clients to accurately define their issues and design solutions based on deep product knowledge. Collaborate with cross-functional teams to ensure timely resolution of client issues. Maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Knowledge of ITIL framework. Strong understanding of Service Desk ID Administration. Experience in providing technical support to clients. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of providing technical support to clients. This position is based at our Bengaluru office. Qualifications Graduate

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :TWS Administration Good to have skills :ControlM Administration Minimum 5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Lead the TWS Administration and ensure the smooth functioning of the production systems. Provide operational support and ensure that the production systems and devices are online and available. Manage the delivery of IT production systems and services and support the infrastructure service management lifecycle. Ensure client satisfaction and manage risk to services. Collaborate with cross-functional teams to ensure the smooth functioning of the production systems. Professional & Technical Skills: Must To Have Skills:TWS Administration. Good To Have Skills:ControlM Administration. Experience in managing IT production systems and services. Strong understanding of infrastructure service management lifecycle. Experience in ensuring client satisfaction and managing risk to services. Experience in collaborating with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in TWS Administration. The ideal candidate will possess a strong educational background in IT Service Management or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and debugging of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and best practices. Hands-on experience in customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :IBM WebSphere MQ Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Install/maintain/administer CICS, MQ and Network products Experience to setup/administrer CICSplex Manage WebSphere MQ & CICS connection Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP EE Capacity Planning Troubleshoot issues. Incident/Problem management Manage Mainframe networks and connectivity Monitor network resources. Report issues. Manage printers and printing related tools Professional & Technical Skills: Thorough knowledge of Mainframe middleware, communication & network tools and technologies Knowledge of z/OS functions, high level knowledge of architecture and hardware Thorough knowledge of using JCL, IBM & ISV Utilities used Overall knowledge of other support areas like z/OS, Storage and Database Troubleshooting skills to quickly resolve the critical issues Additional Information: The candidate should have a minimum of 7.5 years of experience in IT service management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :IBM z/OS Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and supporting the infrastructure service management lifecycle. Roles & Responsibilities: Manage delivery of the projects/programs. Manage teams with different portfolios Ensure accurate project milestone reporting, highlight risks and dependencies Ensure transparency & Accountability Control costs and provide estimates for optimum utilization of resources Improve customer satisfaction Provide/Drive recommendations for performance improvement Responsible for coaching, guiding and mentoring team members to scale up Professional & Technical Skills: Knowledge of z/OS functions, high level knowledge of architecture and hardware Thorough knowledge of all tools and technologies used in Mainframe Storage, Database, Middleware, Communication and Network Thorough knowledge of using JCL, IBM & ISV Utilities used for Storage management Advanced knowledge of SDLC, ITIL processes, Automation Project Management Business functions Liaison /Customer Relationship Management, Tool Architecture/Strategy management, Business Intelligence Additional Information: The candidate should have a minimum of 7.5 years of experience in IT service management. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT production systems and services. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and implementing complex ServiceNow solutions. Strong understanding of ITIL processes and best practices. Experience in developing technical documentation related to application design and development. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Role & Job Responsibilities Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, GRC, and other modules. Develop scalable, flexible, and sustainable ServiceNow architectures that align with business objectives. Design ServiceNow solutions that integrate seamlessly with existing enterprise systems. Technical Leadership: Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration. Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions. Conduct technical workshops and training sessions for teams and stakeholders. Implementation & Integration: Oversee the end-to-end implementation of ServiceNow solutions, including custom applications and integrations. Ensure the successful integration of ServiceNow with other enterprise systems (e.g., ERP, CRM, third-party applications). Manage and resolve complex technical issues during the implementation phase. Governance & Best Practices: Establish and enforce governance around ServiceNow platform usage, ensuring compliance with standards and best practices. Develop and maintain architectural documentation, ensuring solutions are well-documented and aligned with architectural principles. Perform regular reviews and audits of the ServiceNow platform to ensure it remains optimized and scalable. Stakeholder Management: Engage with key business and IT stakeholders to understand their needs and ensure alignment between IT and business strategies. Act as a trusted advisor to stakeholders, providing insights and recommendations on how ServiceNow can address business challenges. Experience:- 8+ years of experience in IT, with at least 2-3 years of experience as a ServiceNow Architect or similar role. Extensive experience in designing and implementing ServiceNow solutions, particularly across ITSM, ITOM, HRSD, CSM, GRC and intergations Technical Skills:- Proven experience with ServiceNow integrations using REST, SOAP, and other APIs. Strong understanding of ITIL, Agile, and other IT service management frameworks. Proficiency in ServiceNow development, including scripting (JavaScript, Glide), configuration, and customization. Experience with ServiceNow platform capabilities such as Service Portal, Flow Designer, and Integration Hub. Strong knowledge of ServiceNow data models, CMDB, and enterprise architecture. Leadership and team management skills, with the ability to guide and mentor junior team members. responsibilities Preferred candidate profile

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and performance standards. You will also contribute to the decision-making process and provide solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Design and develop applications to meet business process and application requirements Collaborate with stakeholders to gather requirements and understand business needs Ensure that the applications meet the desired functionality and performance standards Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management or ServiceNow Software Asset Management (SAM) or ServiceNow Custom Application Creation or ITSM Good To Have Skills:Experience with cloud migration and implementation Strong understanding of IT operations management principles and best practices Experience in designing and implementing ServiceNow applications Knowledge of IT service management processes and frameworks Familiarity with ITIL practices and principles Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to enhance IT service management processes. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze business requirements. Design and develop applications using ServiceNow IT Service Management platform. Create technical specifications and design documents. Implement and configure ServiceNow modules to meet business process requirements. Perform unit testing and support system integration testing. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Knowledge of JavaScript, HTML, and CSS for ServiceNow customization. Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Ability to troubleshoot and resolve technical issues in ServiceNow platform. Excellent analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of our applications and enhancing user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze business requirements. Design and develop applications using ServiceNow IT Service Management. Create technical specifications and design documents. Perform unit testing and debugging of applications. Assist in the deployment and implementation of applications. Stay updated with the latest industry trends and best practices. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ServiceNow workflows and modules. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with ITIL framework and IT service management concepts. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Noida office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management, No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Assist in defining requirements and designing applications related to ServiceNow IT Operations Management. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong understanding of ServiceNow IT Operations Management. Good To Have Skills:Experience with ServiceNow IT Service Management. Experience in designing and implementing applications related to ServiceNow IT Operations Management. Experience with ITIL processes and best practices. Experience with JavaScript, HTML, and CSS. Strong analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Chennai office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Interpret client issues and design effective resolutions based on your deep product knowledge. Maintain a high level of communication with clients, keeping them informed of progress and updates. Collaborate with internal teams to troubleshoot and resolve complex technical issues. Document and track client issues, resolutions, and any additional information. Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to accurately diagnose and troubleshoot technical issues. Knowledge of incident management and problem management processes. Familiarity with ticketing systems and service desk tools. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and developing ServiceNow applications. Experience in JavaScript, HTML, CSS, and AngularJS. Experience in Agile development methodologies. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management, No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with stakeholders to ensure the applications align with business needs and enhance operational efficiency. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Design applications to meet business process and application requirements. Collaborate with stakeholders to ensure applications align with business needs. Enhance operational efficiency through application design. Provide technical expertise in application design and development. Contribute to continuous improvement initiatives. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Good To Have Skills:Experience with ServiceNow IT Service Management. Strong understanding of IT operations management principles. Knowledge of application design best practices. Experience in translating business requirements into technical solutions. Ability to work effectively in a team environment. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Gurugram office. A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs. Assist in defining requirements and designing applications using ServiceNow IT Operations Management. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in scripting languages such as JavaScript, HTML, and CSS. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related fieldAdditional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze requirements. Design and develop applications based on business process and application requirements. Ensure the applications are user-friendly and meet the needs of end-users. Perform testing and debugging to identify and resolve any issues or bugs. Provide technical support and guidance to end-users. Stay updated with the latest industry trends and technologies. Assist in the documentation of application design and development processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Servicenow Tools Administration. Good To Have Skills:Experience with IT Service Management (ITSM) processes. Strong understanding of application design principles and best practices. Experience in configuring and customizing Servicenow applications. Knowledge of scripting languages such as JavaScript and HTML. Familiarity with ITIL framework and IT service management concepts. Additional Information: The candidate should have a minimum of 3 years of experience in Servicenow Tools Administration. This position is based at our Thiruvananthapuram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Software Asset Management (SAM) in our organization. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements for application design. Design and develop applications using ServiceNow Software Asset Management (SAM) to meet business process requirements. Ensure the applications are scalable, efficient, and adhere to best practices. Perform code reviews and provide feedback to improve application design and quality. Troubleshoot and resolve issues related to application design and functionality. Stay updated with the latest industry trends and technologies related to ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) and Strong understanding of ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations ManagementServiceNow IT Service Management Strong understanding of IT asset management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules and functionalities related to Software Asset Management (SAM). Experience with data migration and integration in ServiceNow platform. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification