5693 Itsm Jobs - Page 17

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external sys...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Develop and implement global marketing strategies to drive customer engagement and brand awareness. Manage digital advertising, content marketing, and multi-channel campaigns across different regions. Must have expertise in SEO, SEM, influencer marketing, and performance analytics. Experience in handling international brand positioning and cross-border partnerships is required. Strong analytical and leadership skills are essential. Mandatory Key SkillsSEO,SEM,influencer marketing,performance analytics,digital advertising,content marketing,Marketing*

About The Role Incident Manager - About The Role Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties (as required) to support resolution for Supplier Services Initiate the technical bridge upon Major Incident declaration. Engage Incident commander/ supervisor/on call manager. Engage other technical teams to support resolution for supplier services. Confirmation with end users for issue resolution and update all stakeholders on technical b...

About The Role LocationBangalore Experience6 - 9 Years Must Have Primary responsibility will be development of wizards and workflows in ServiceNow Core ServiceNow development skills In-Depth knowledge on Business Rules, Scripts, UI actions, Class managers, IRE, Scoped Application, Integrations Web-services (REST / SOAP) and database integration development UI customization and workflow development in ServiceNow Good to have Strong oral and written communication skills Good Soft Skills for customer empathy. CAD certification (ServiceNow Certified Application Developer)

About The Role Key Responsibilities Maintain and update the software asset inventory and license database. Assist in tracking software procurement, installation, renewals, and retirements. Monitor software usage to ensure compliance with vendor licensing agreements. Support internal audits and prepare data for external software audits. Work with procurement and IT teams to process purchase requests for software. Generate reports on software usage, compliance, and renewal timelines. Help identify underutilized software to reduce unnecessary costs. Maintain proper documentation of license agreements, purchase orders, and renewals. Qualifications Bachelors degree in IT, Computer Science, Busine...

Senior Ops Analyst positionThe ideal candidate will be as skilled with operations and be with a passion for building out a knowledge library, SOPs, SFTP and data ingestion, and designing operational reports. The candidate should have a strong operational background ideally with Azure and ADF experience. Responsibilities Include: Drive operational enhancements Empower collaborative process improvement efforts Develop/run reports and analyzing trends Establish and implement project plans Facilitate collaboration and communication between functional groups Ensure operating goals are tracked and met Help streamline existing projects and management processes Consultation Collaborate with Product ...

Role Summary The L 1 Production Support Engineer for VisionPLUS is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Monitor application and batch job alerts related to VisionPLUS. Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with develo...

Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop custom module...

Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI...

Job Title: ServiceNow Developer Location: Bangalore / Pune / Hyderabad (Hybrid 2 days WFO/remote) Experience: 4-9 Years Employment Type: Full-time Job Description We are hiring experienced ServiceNow Developers with strong expertise across multiple modules and relevant certifications to build high-performance solutions on the ServiceNow platform. Key Requirements 49 years of hands-on experience in ServiceNow development Expertise in modules: ITSM, ITOM, CSM, FSM, GRC , HRSD, ITM Mandatory Certifications: ServiceNow CSA (Certified System Administrator) CAD (Certified Application Developer) CIS (Any specialization: ITSM / ITOM / CSM etc.) Strong skills in JavaScript, Flow Designer, Business Ru...

Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

Must Have Experience Experienced in implementation of ITOM solution using industry best practices Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases. Maintain CMDB with accurate information about the IT environment Analyze availability requirements and targets based on business needs and service level agreements (S...

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ...

Job Title: ServiceNow Developer (ITOM / HRSD) Experience: 5+ years Employment Type: Full-Time Work Mode: Hybrid (3-day WFO) *CIS Certificate is mandatory Job Summary: We are seeking an experienced and dynamic ServiceNow Consultant with hands-on expertise in IT Operations Management (ITOM), and Human Resources Service Delivery (HRSD). The ideal candidate will be responsible for designing, developing, implementing, and supporting ServiceNow solutions to drive business efficiency across IT and HR functions. Required Skills & Experience: • 5+ years of hands-on experience in ServiceNow development and administration. • Proven expertise in ITOM (Discovery, CMDB), and HRSD modules. • Strong underst...

Overview - We are looking for an experienced Infrastructure Transition Manager to join our team. The ideal candidate will have a strong background in managing and executing infrastructure transition projects. This role requires excellent project management skills, a deep understanding of IT infrastructure, and the ability to coordinate with multiple stakeholders to ensure a smooth transition process. Responsibilities Project Management: o Lead and manage infrastructure transition projects from initiation to completion. o Develop detailed project plans, including timelines, milestones, and resource allocation. o Monitor project progress and make adjustments as necessary to ensure successful c...

Must Have Experience Experienced in implementation of ITSM solution using industry best practices Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CMDB, CSM, HRSD) Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgm...

ServiceNow expert with 5+ years in domain-separated setups. Skilled in ITSM, ITBM, ITOM, PPM, and integrations. Strong in automation, reporting, and stakeholder engagement. Delivers scalable solutions Required Candidate profile ServiceNow Developer, hands-on expertise in designing, developing, and optimizing ServiceNow solutions across domain-separated environments. Proficient in ITSM, ITBM, ITOM, and PPM modules

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

We need good Developers in ITSM, ITOM who has 7+ years of hands-on experience in ServiceNow SDLC process implementation mandatory. Scripting experince is must Okay to work 5 days a week from Customer location of Wipro Offices in Pune, Chennai, Vizag or Bangalore. 5+ years working on the ServiceNow platformServiceNow certifications(CSA, Implementation)Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/ScrumExperience with key technologies relevant to ServiceNow integration solutionsExperience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Define ...

Role Purpose :Servienow BA ServiceNow Business Analyst (Min Experience 5 years of BA experience) Gather, analyze, and document business requirements for ServiceNow implementations across ITSM, ITOM, CSM, OMT and other modules. Translate business needs into functional specifications, user stories, and workflows while ensuring alignment with best practices. Collaborate with stakeholders, developers, and architects to design and optimize ServiceNow solutions that enhance business processes. Manage and prioritize the ServiceNow requirements backlog, ensuring alignment with business goals and stakeholder expectations. Conduct gap analysis, identify areas for improvement, and recommend process aut...

Key Responsibilities Development and Scripting : Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform using JavaScript, GlideScript, HTML, CSS, and other scripting languages. Technical Leadership : For Tech Lead role, Lead a team of developers, providing technical guidance, code reviews, and best practices to ensure high-quality deliverables. Platform Expertise : Leverage in-depth knowledge of ServiceNow architecture, modules, and processes to deliver scalable and efficient solutions. Solution Design : Collaborate with stakeholders to gather requirements, design technical solutions, and ensure alignment with business objectives. Process O...

Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of ...