IT Service Manager - J49094 Exp : 9 to 14 Years Job Location: Mumbai (Powai - Hiranandani) It is Work from Office role & 5 Days Working Must have skills: - Product Management, including budgeting and managing contracts - Managing third party vendors - Stakeholder management, especially towards business colleagues Ideal: - Experience in a regulated environment such as banks or insurance Role: Steering and constantly improving the most efficient run model for IT applications Taking responsibility for stable operations based on Service Management guidelines according to ITIL Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level Monitoring services according to Company, IT- and Application Managed Services standards Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards. Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency. Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs) Required: University degree in a technical discipline or IT-related education with several years of professional working experience Deep experience in IT Service Management and in managing of global distributed teams. Good experience in provider management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape Preferably basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services Excellent command of English and German Team player and clear customer focus, open to establish new ways of working Qualification - BCA,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

IT Service Manager - J49094 Exp : 9 to 14 Years Job Location: Mumbai (Powai - Hiranandani) It is Work from Office role & 5 Days Working Must have skills: - Product Management, including budgeting and managing contracts - Managing third party vendors - Stakeholder management, especially towards business colleagues Ideal: - Experience in a regulated environment such as banks or insurance Role: Steering and constantly improving the most efficient run model for IT applications Taking responsibility for stable operations based on Service Management guidelines according to ITIL Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level Monitoring services according to Company, IT- and Application Managed Services standards Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards. Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency. Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs) Required: University degree in a technical discipline or IT-related education with several years of professional working experience Deep experience in IT Service Management and in managing of global distributed teams. Good experience in provider management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape Preferably basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services Excellent command of English and German Team player and clear customer focus, open to establish new ways of working Qualification - BCA,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

Looking for candidates who are having 6 + experience n equal relevant experience and candidates who are immediate joiners and serving their notice.

We are seeking a skilled IT Project Manager to lead and deliver technology-driven initiatives across infrastructure, software, or digital transformation projects. The IT PM will be responsible for planning, executing, and closing projects, ensuring they are completed on time, within budget, and aligned with business goals. ** Required ** Strong knowledge of Agile, Scrum, and Waterfall methodologies Excellent communication, leadership, and stakeholder management skills Use tools like JIRA, Asana, or MS Project for task tracking and reporting Hands-on experience in cloud migration, cybersecurity, Network Operations, Security Operations, DevOps, FinOps **Preferred** PMP, CSM, or equivalent certification preferred ITIL?? 4 Foundation / Managing Professional Certified Information Systems Security Professional (CISSP) share me your Resume - Prashants7@chetu.com

Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer • Business rules • Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Role & responsibilities Job Requirements Minimum 5+ years of ServiceNow development experience. CSA/CAD certifications (Compulsory). CIS-ITSM certification (Compulsory). CIS-CSM certification (Compulsory). Strong knowledge of JavaScript and Custom Applications. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. Excellent communication and presentation skills

Hi all, We are hiring for the role BMC Helix Technical Specialist Experience: 6 - 8 Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Mandatory Skills: ITSM BMC Remedy Helix Development Integrations Job Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Role :- ServiceNow Architect Experience:- 7 to 15 Years Job Location :- Hyderabad, Chennai, Bangalore. New Delhi, Pune, Mumbai Notice Period :- 0 to 30 Days Job Type :- Full Time Permanent Mandatory Skills:- ServiceNow Architect , ITSM , ITOM, SAM, HAM Please find the Job Description:- • Minimum 8+ years of experience, currently working as an Architect on the ServiceNow platform. • Experience with architecting ITxM (i.e. ITSM, ITOM, ITAM) modules in ServiceNow. • Experience on any other ServiceNow module is a plus. • Experience on at-least 2 end-to-end implementations of ITSM, ITOM and ITAM. • Must be well equipped with running customer workshops for requirement gathering, together with BA. • Experience in building roadmaps and providing consultation keeping in mind the existing tool stack of the customer. • Experience with improving CMDB health and suggesting improvements. • Adept to a client facing role. Good written, verbal communication & interpersonal skills Thanks & Regards NTT DATA - TAG

Servicenow Developer ITSM Secondary Skills - MS Azure Certifications (if any) Job description ServiceNow Administrator Overview We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team. The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform Responsibilities Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions Manages instance security including password standards, user/group access, access control rules and auditing Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow Day-to-day management of the product service backlogactively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation, compliance Experience and Qualification Bachelor s degree in computer science, Information Technology, or a related field (or equivalent experience). Minimum 5 years of experience as a ServiceNow Administrator. Strong knowledge of ServiceNow administration, configuration, and customization. Experience with scripting (JavaScript, Glide, REST/SOAP APIs). Understanding of ITSM and ITIL frameworks. ServiceNow Admin certification Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations. Strong problem-solving, analytical, and communication skills. Experience with Agile or Scrum methodologies.

Experience on Configuration & customization of AppDynamics solution Ability to manage & deliver complete AppDynamics deployments in complex customer environments in quick timelines ITSM, CI/CD, QA/Performance Testing tools "KASHIF@D2NSOLUTIONS.COM"

Dynatrace Administration & Implementation. Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Ability to integrate Dynatrace 5 Days Work From Office Kashif@d2nsolutions.com

We are Hiring for IT Professionals , for more details please refer below job descriptions; Job Type: Contractual Location : PAN India Candidates from any city in India are welcome to apply. Client : MNC Position 1 : Oracle DBA with AWS & Redshift Experience Experience Required: 6+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Job Summary: We are seeking a highly skilled and experienced Oracle Database Administrator (DBA) with strong expertise in AWS cloud services and Amazon Redshift . The ideal candidate will be responsible for managing, monitoring, and optimizing database environments to ensure high availability, performance, and security in a hybrid cloud setup. Key Responsibilities: Administer and maintain Oracle databases (versions 12c/19c and above) Design, implement, and manage cloud-based database solutions using AWS (RDS, EC2, S3, IAM, etc.) Manage and optimize Amazon Redshift data warehouse solutions Perform performance tuning, backup & recovery, patching, and upgrade activities Implement and maintain database security, integrity, and high availability solutions Handle database migrations from on-premise to cloud (AWS) Automate database processes using scripting (Shell, Python, etc.) Collaborate with development, DevOps, and infrastructure teams Monitor system health, performance, and proactively address issues Required Skills: 6+ years of hands-on experience as an Oracle DBA Strong experience with AWS services related to database hosting and management Expertise in Amazon Redshift architecture, performance tuning, and data loading strategies Proficiency in SQL, PL/SQL, and scripting languages Solid understanding of database backup strategies and disaster recovery Experience with tools like Oracle Enterprise Manager, CloudWatch, and other monitoring tools Excellent analytical and troubleshooting skills Preferred Qualifications: AWS Certification (e.g., AWS Certified Database - Specialty, Solutions Architect) Experience with data migration tools and methodologies Familiarity with PostgreSQL or other relational databases is a plus Position 2 : Flexera Architect Experience: 5+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Key Responsibilities: Architect and implement Flexera solutions including Flexera One, FlexNet Manager Suite, and Admi Studio. Collaborate with IT, procurement, and business teams to understand software asset life cycle requirements and translate them into Flexera-based solutions. Optimize software usage and licensing costs through in-depth license position analysis, usage tracking, and compliance reporting. Define policies and workflows for Software Asset Management (SAM) and drive adoption across the organisation. Develop and maintain integration with CMDB, SCCM, ServiceNow, and other ITSM/ITOM tools. Design and deliver dashboards, reports, and KPIs using Flexeras analytics tools. Ensure compliance with software vendor audits and licensing requirements. Provide subject matter expertise during audits, renewals, and true-ups for vendors such as Microsoft, Oracle, IBM, Adobe, etc. Train internal stakeholders and support teams on Flexera tools and SAM practices. Troubleshoot and resolve issues related to Flexera configurations, agents, and data collection. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 5 years of hands-on experience with Flexera products (Flexera One / FlexNet Manager Suite). Strong understanding of software licensing models (perpetual, subscription, cloud, user/device-based). Experience with ITAM/SAM processes and best practices. Proficient in software discovery, normalization, and reconciliation. Familiarity with integration of Flexera with tools like SCCM, ServiceNow, Tanium, or JAMF. Strong analytical, problem-solving, and communication skills. Experience with scripting or automation (PowerShell, SQL) is a plus. Position 3: Senior Micro Focus Specialist Experience Required: 15+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Key Responsibilities: Lead end-to-end implementation and optimization of Micro Focus solutions such as ALM/QC, UFT, LoadRunner, Service Manager, Operations Orchestration, and SMAX. Analyze enterprise needs and recommend appropriate Micro Focus tools to address system, service management, performance testing, and automation requirements. Architect and integrate Micro Focus platforms into enterprise ecosystems ensuring seamless interoperability with other ITSM, DevOps, and monitoring tools. Provide hands-on support, upgrades, patching, and performance tuning of existing Micro Focus environments. Create technical documentation, SOPs, and system architecture diagrams. Mentor junior team members and provide leadership in troubleshooting complex system issues. Collaborate with stakeholders to define KPIs, implement monitoring solutions, and ensure SLAs are met. Ensure security and compliance of all Micro Focus solutions with enterprise policies. Act as a Subject Matter Expert (SME) for RFPs, audits, solution proposals, and enterprise digital transformation initiatives. Key Requirements: 15+ years of total IT experience with at least 10 years hands-on experience in Micro Focus tools. Expertise in one or more of the following: Micro Focus ALM/QC, UFT, LoadRunner, SMAX, Service Manager, Operations Bridge, or Data Protector. Experience with scripting languages such as VBScript, JavaScript, or PowerShell. Strong understanding of ITIL processes, service delivery, and ITSM best practices. Prior experience in implementing Micro Focus in hybrid cloud or enterprise environments. Ability to lead teams and manage cross-functional collaboration. Contract Details: Type: Contract (Long-term / Project-based) Location: Open to candidates across India (PAN India) Mode: Hybrid (Combination of remote and on-site, based on project needs) Interested candidate's send their resume to sujoy@prohrstrategies.com Job Type: Contractual Contract length: 12 months

Job Title: ServiceNow Architect Job Summary: The ServiceNow Architect is responsible for designing and implementing enterprise-level solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand business needs and translating them into scalable, efficient, and secure ServiceNow solutions. Key Responsibilities: Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules. Lead the technical implementation of ServiceNow projects, ensuring best practices and platform governance. Collaborate with business analysts, developers, and project managers to deliver high-quality solutions. Provide strategic recommendations on platform capabilities, upgrades, and integrations. Develop and maintain architecture documentation, including process flows, data models, and integration diagrams. Conduct design authority meetings and review technical solutions for compliance and performance. Guide and mentor junior developers and administrators. Ensure platform performance, scalability, and security. Stay updated with the latest ServiceNow features and industry trends. Required Skills & Qualifications: Proven experience as a ServiceNow Architect or Senior Developer. Deep understanding of ServiceNow modules and platform architecture. Strong knowledge of ITIL processes and enterprise IT environments. Experience with integrations using REST, SOAP, and other APIs. Proficiency in JavaScript, Glide, and ServiceNow scripting. Excellent communication and stakeholder management skills.

Role: Consultant / AM Location : Bangalore Work Mode: Hybrid The ServiceNow GDN Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during implementation. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of any ServiceNow module. Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Must-Have Certifications( Any of the below) Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred

ServiceNow Developer (Remote – India) | 6-Month Contract | 6:30 PM-3:30 AM IST | Must have hands-on experience in CMDB, CSDM, Discovery, Integrations | Strong skills in CI data audits, governance, and workflow configs.

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Specialist Qualifications: BCom Years of Experience: 7 to 11 years Language - Ability: English - Advanced What would you do? " Responsible for managing the Treasury Management team. Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Ensure that the SLAs and Operations metrics are met. Guide, support, and work with other team leaders & team members Prepare operating reports for clients and internal management. Share feedback and execute performance management actions. Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members. Participation in performance review/governance discussions with client Support process improvement projects Responsible for managing the Treasury Management team. Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Ensure that the SLAs and Operations metrics are met. Guide, support, and work with other team leaders & team members Prepare operating reports for clients and internal management. Share feedback and execute performance management actions. Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members. Participation in performance review/governance discussions with client Support process improvement projects Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Design and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. " What are we looking for? " Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Play active role and sponsor process improvements. 121 with the team leaders to manage their expectations and take a stock of situation in office. Participate daily / weekly / monthly governance meetings with the client (as appropriate) Identify and groom high performers in the team. Ensure robust succession plan in place. Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Play active role and sponsor process improvements. 121 with the team leaders to manage their expectations and take a stock of situation in office. Participate daily / weekly / monthly governance meetings with the client (as appropriate) Identify and groom high performers in the team. Ensure robust succession plan in place." Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365 Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE or Equivalent Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing technical support, troubleshooting system or application issues, and ensuring client satisfaction. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of client issues and maintain high client satisfaction. Troubleshoot and resolve system or application issues reported by clients. Collaborate with cross-functional teams to address complex technical challenges. Contribute to the continuous improvement of support processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of cloud-based technologies and applications. Experience in troubleshooting and resolving technical issues. Excellent problem-solving and analytical skills. Good To Have Skills:Experience with ITIL framework. Familiarity with ticketing systems and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft 365. This position is based at our Pune office. A BE or Equivalent degree is required. Qualification BE or Equivalent

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to communicate effectively with clients and internal teams. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in designing and configuring applications on the ServiceNow platform Knowledge of ITIL framework and best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years Language - Ability: English - Advanced What would you do? "Y Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. " What are we looking for? " Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues. Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues." Roles and Responsibilities: " In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, PowerShell Good to have skills : Service Desk Voice Support, French Language Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient and effective service desk support to clients. Troubleshoot and resolve technical issues reported by clients. Document all support activities and solutions for future reference. Collaborate with team members to enhance service desk processes. Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong problem-solving skills in service desk operations. Excellent communication and interpersonal abilities. Knowledge of ITIL framework and service desk best practices. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in designing and configuring applications on the ServiceNow platform Knowledge of ITIL framework and best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education