2998 Itsm Jobs - Page 15

We are looking for a highly motivated and enthusiastic Community Associate to join our team at YourDOST, with 0-1 year of experience. The ideal candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment. Roles and Responsibility Develop and implement community outreach programs to engage with customers and promote our services. Collaborate with cross-functional teams to design and deliver training sessions for community members. Build strong relationships with key stakeholders, including community leaders and influencers. Analyze customer feedback and provide insights to improve our services and offerings. Participate in brainstorming sessions to develop innovative solutions for community needs. Work closely with the sales team to identify new business opportunities and drive revenue growth. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a dynamic environment. Strong analytical and critical thinking skills with attention to detail. Familiarity with community management principles and practices. Ability to adapt to changing priorities and deadlines in a fast-paced setting.

What you get to do in this role: The Customer Excellence Group Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Lead workshops with customers/ partners to assess current processes and establish future-state processes. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide prescriptive guidance and leadership for code review developed by partner or customer employees. Advise customers on how to use the ServiceNow Platforms capabilities to improve their business processes while adhering to ServiceNow Best Practices. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management. Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution. Promoting continuous improvement practices for delivery/engagement materials. Supporting specific pre-sales activities when required. Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Key Responsibilities : 1- Should have good understanding of HDM Architecture and different components. 2- Should have hands on experience of HDM installation. 3- Should have good understanding of different OOTB Migration pack that available in HDM package. 4- Should have experience to create custom migration pack as per the requirement of customer. 5- Should have experience of migrating data from lower ITSM environment (18.x) to Helix 25.X. 6- Should have experience of migrating data of extremely huge database to Helix. 7- Should have good troubleshooting skill to fix the issues quickly that came during the data migration.

Department Overview Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We re looking for people who bring great ideas and who make our partners ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it. Job Description As a ServiceNow IT software engineer, based in India, you will be part of the IT Service Management DevOps team working primarily US hours and developing new solutions that will automate/augment the functionality of the off-the-shelf ServiceNow product. You will be responsible for collaborating with stakeholders to define the stories and capture their requirements. You will work with the team to identify how to design and develop the solution. Partner with the stakeholders to validate that the solution meets the requirements. You will also be responsible for troubleshooting ServiceNow issues, providing customer support, and acting as frontline ServiceNow support. Responsibilities: Lead solution design sessions with stakeholders translating requirements/business rules into designs. Prepare technical specifications, business processes, process flows, data models, and design documents. Leverage programming skills to build applications, automation, or enhance existing capability within the ServiceNow platform. Validate the developed solution as well as engage with the stakeholders to validate the solution before deployment. Provide support, manage tickets, and administrative tasks during US hours for the IT service management tools. Troubleshoot ServiceNow issues and provide timely resolutions. Provide frontline support to ServiceNow users and address their inquiries and issues. Support customers with their ServiceNow related needs and ensure customer satisfaction. Desired Background/Knowledge/Skills Proficient in requirements gathering, process mapping, and producing technical documentation. Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. Must Have Skills: Experience designing, developing, and implementing solutions on the ServiceNow platform. Programming experience with at least one of the following: JavaScript, Java, mobile apps, web apps, user-facing (HTML5/CSS3), JSON, XML, REST API. Strong troubleshooting skills for ServiceNow issues. Experience providing customer support and frontline support for ServiceNow. Ability to work primarily US hours. Preference for: Individuals with ServiceNow certifications such as Certified System Administrator (CSA). Basic Requirements Bachelors Degree in Computer Science, Computer Engineering, or related field and 2+ years of ServiceNow Development experience. Masters Degree (MS) in Computer Science, Computer Engineering, or related field and 1+ year of ServiceNow Development experience. Associates Degree in Computer Science, Computer Engineering, or related field and 5+ years of Software Engineering experience (3+ years being in ServiceNow Development). In lieu of a degree, 4+ years of relevant ServiceNow experience with a focus on ServiceNow development will be considered. Travel Requirements None Relocation Provided None Position Type Experienced

We are looking for a skilled professional to fill the role of Associate Director - Information Technology with VAYUZ Technologies. The ideal candidate will have a strong background in IT Services & Consulting, with 174 years of experience. Roles and Responsibility Lead the development and implementation of information technology strategies to drive business growth. Manage and oversee the design, implementation, and maintenance of all information systems. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and manage budgets for information technology projects and initiatives. Ensure compliance with industry standards and best practices for information security and management. Provide technical guidance and support to junior team members. Job Requirements Strong knowledge of information technology principles, practices, and procedures. Excellent leadership and management skills, with the ability to motivate and direct teams. Strong analytical and problem-solving skills, with the ability to make informed decisions. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines. Strong understanding of industry trends and emerging technologies, with the ability to apply this knowledge to drive business growth.

We are looking for a highly skilled and experienced Technical Engineer to join our team at FRETRON, with 461 references. The ideal candidate will have a strong background in IT Services & Consulting. Roles and Responsibility Collaborate with cross-functional teams to design and develop innovative solutions. Troubleshoot complex technical issues and provide effective solutions. Develop and maintain technical documentation and reports. Participate in code reviews and ensure high-quality code standards. Stay updated with industry trends and emerging technologies. Provide technical support and guidance to junior engineers. Job Requirements Strong understanding of software development principles and methodologies. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Experience with agile development methodologies. Familiarity with version control systems and continuous integration tools.

We are looking for a highly skilled and experienced professional to join our team as a Cutlist/Survey expert. The ideal candidate will have a strong background in IT Services & Consulting, with expertise in cutlist/survey tools and technologies. Roles and Responsibility Develop and implement effective cutlist/survey strategies to drive business growth. Collaborate with cross-functional teams to design and deliver high-quality surveys. Analyze survey data to identify trends and insights that inform business decisions. Create and maintain accurate and up-to-date records of survey results and recommendations. Provide training and support to stakeholders on the use of cutlist/survey tools and technologies. Stay current with industry trends and best practices in cutlist/survey management. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Experience with cutlist/survey tools and technologies. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Ability to manage multiple priorities and deadlines in a fast-paced environment.

We are looking for a highly skilled and experienced Web3 Fundraising Lead to join our team at Antier Solutions Private Limited, based in the IT Services & Consulting industry. The ideal candidate will have 6-11 years of experience. Roles and Responsibility Develop and implement comprehensive fundraising strategies to achieve business objectives. Build and maintain relationships with key stakeholders, including investors, partners, and clients. Conduct market research and analyze trends to identify new funding opportunities. Collaborate with cross-functional teams to create compelling proposals and presentations. Manage and track fundraising progress, meeting deadlines and targets. Identify and pursue new business development opportunities to drive growth. Job Requirements Proven experience in fundraising, sales, or business development, preferably in the IT Services & Consulting industry. Strong understanding of web3 technologies and their applications. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a remote setting. Strong analytical and problem-solving skills with attention to detail. Experience working with investors, partners, and clients in a similar role.

We are looking for a highly motivated and enthusiastic Sales Officer to join our team in the IT Services & Consulting industry. The ideal candidate should be a fresher with excellent communication skills and a strong passion for sales. Roles and Responsibility Develop and execute sales strategies to achieve business objectives and expand the customer base. Build and maintain strong relationships with existing and potential customers to increase sales revenue. Conduct market research and analyze competitor activity to stay ahead in the market. Collaborate with cross-functional teams to identify new business opportunities and improve sales performance. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Meet or exceed monthly, quarterly, and annual sales targets and goals. Job Requirements Strong understanding of sales principles and practices, including negotiation and closing techniques. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and organizational skills with attention to detail. Proficiency in Microsoft Office and other sales software applications. Ability to adapt to changing circumstances and priorities. Must be able to work independently and as part of a team. Industry experience is preferred but not required.

About the Opportunity Join a dynamic player in the IT services and enterprise technology sector, focused on delivering robust endpoint management and deployment solutions. Our organization serves a broad range of industries by enabling efficient system imaging, deployment, and configuration solutions. We pride ourselves on leveraging cutting-edge technologies to drive operational excellence and digital transformation. Role Responsibilities Manage and execute complete Windows Imaging and Operating System Deployment (OSD) processes to ensure streamlined device provisioning and lifecycle management. Configure and maintain Intune Autopilot setups, ensuring all devices are seamlessly enrolled and compliant with organizational standards. Collaborate with cross-functional IT teams to integrate imaging processes and Autopilot workflows with broader endpoint management strategies. Troubleshoot and resolve any hardware and software issues related to imaging, deployment, and configuration to maintain optimal system performance. Document procedures and maintain operational playbooks to ensure consistency, security, and compliance with IT best practices. Responsible for settig up new windows 11 systems, ensuring the approperaite hardware software requirement are met. Configuring the OS as per the company standards policies. Stay updated with emerging trends and best practices in Windows deployment strategies to advise on potential areas for improvement. Skills Qualifications Must-Have: Proven experience in Windows Imaging and OSD, including use of tools such as MDT, WDS, or SCCM. Must-Have: In-depth expertise in configuring and managing Intune Autopilot deployments. Must-Have: Strong troubleshooting skills with a focus on Windows configuration and deployment challenges. Must-Have: Ability to work on-site and collaborate closely with IT teams to ensure seamless operational transitions. Preferred: Proficiency in PowerShell scripting for automation of imaging and deployment processes. Preferred: Familiarity with ITIL frameworks and best practices in IT service management. Benefits Culture Highlights Work on cutting-edge deployment and endpoint management technologies in a collaborative, innovative environment. Engage in continuous professional development with tailored training and growth opportunities. Experience a culture that values technical expertise, teamwork, and a commitment to operational excellence. Location: India | Workplace: On-site

Job Summary: Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC. Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

We are looking for a highly skilled and experienced IT professional to join our team as an ITPL - Ekya School, ITPL and CMR National PU College in Bengaluru. The ideal candidate will have 5-8 years of experience. Roles and Responsibility Manage and maintain the school's computer systems and networks. Provide technical support and training to teachers and staff on new technologies. Develop and implement curriculum for IT-related courses. Collaborate with other departments to ensure seamless integration of technology into daily operations. Troubleshoot and resolve technical issues efficiently. Ensure compliance with industry standards and best practices for IT security and management. Job Requirements Strong knowledge of IT services and consulting principles. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively as part of a team. Effective communication and interpersonal skills. Familiarity with educational software and technology solutions. Experience in managing and maintaining large-scale computer systems and networks.

We are looking for a skilled Senior Manager to lead our workforce management team, with 6-13 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in managing and optimizing workforce performance. Roles and Responsibility Develop and implement effective workforce management strategies to achieve business objectives. Lead and manage a team of professionals to ensure efficient and effective delivery of services. Analyze and resolve complex problems related to workforce management. Collaborate with cross-functional teams to align with business goals. Identify and implement process improvements to increase efficiency and productivity. Develop and maintain relationships with key stakeholders to drive business outcomes. Job Requirements Proven experience in workforce management or a related field. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent analytical and problem-solving skills, with the ability to make informed decisions. Strong communication and interpersonal skills, enabling effective collaboration with diverse stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities. Strong understanding of IT Services & Consulting industry trends and best practices.

Role Description Develop custom applications, business rules, client scripts, UI policies, UI actions, and other ServiceNow components. Configure and customize ServiceNow workflows, modules (e.g., ITSM, HR, ITOM, CSM), and other functionalities. Integrate ServiceNow with other enterprise systems and applications using REST, SOAP, and other integration methods. Develop and maintain integrations with third-party tools and services. Enhance the user experience by developing dashboards, reports, and portals. Troubleshoot and resolve technical issues, ensuring the platform's stability and performance. Automate business processes and workflows using ServiceNow's scripting and automation tools. Work closely with business analysts, project managers, and other stakeholders to gather and analyze requirements. Create and maintain comprehensive documentation for ServiceNow configurations, customizations, and development work. Document best practices and standard operating procedures. Technical Skills Strong understanding of ServiceNow platform capabilities, including ITSM, HR, ITOM, CSM, and custom applications. Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and GlideAjax. Experience with web technologies (HTML, CSS, AJAX, JSON, XML). Knowledge of ServiceNow integration technologies (REST, SOAP, JDBC, etc.). Excellent teamwork skills. Nice-to-have skills Must have good written and verbal communication skills. Strong conceptual and analytical skills Ability of adapt any new technical environment with minimal knowledge transfer efforts Qualifications Engineering or equivalent Graduate Degree

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Delivery Manager (SD) Experience: 18 + Years Location: Gurugram (5 day's working from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Service Delivery, Stakeholder Management, SLA, Governance, Reporting, Service Desk Job Summary: We are seeking an experienced and dynamic Delivery Manager - Service Desk to lead and manage our IT Service Desk operations. The ideal candidate will be responsible for ensuring high-quality service delivery, managing service desk teams, optimizing support processes, and driving continuous improvement to meet business and customer expectations. Role & responsibilities Service Desk Operations Management: Oversee day-to-day operations of the IT Service Desk, ensuring timely and effective resolution of incidents and service requests. Monitor performance metrics (SLAs, KPIs) and ensure compliance with service standards. Team Leadership: Lead, mentor, and develop service desk staff to maintain high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and training sessions. Stakeholder Engagement: Act as the primary point of contact for service delivery issues and escalations. Collaborate with internal departments and external vendors to ensure seamless service integration. Process Improvement: Identify opportunities for process optimization and automation. Implement ITIL best practices and contribute to continual service improvement initiatives. Reporting & Documentation: Prepare and present regular reports on service desk performance, trends, and improvement plans. Maintain accurate documentation of procedures, policies, and service desk knowledge base. Preferred candidate profile Bachelors degree in Computer Science, Information Technology, or related field. 15+ years of experience in IT service management, with at least 3 years in a leadership role. Strong understanding of ITIL framework; ITIL certification preferred. Proven experience in managing service desk teams and delivering high-quality IT support. Excellent communication, leadership, and problem-solving skills. Experience with service management tools.

Seeking a proactive and technically skilled LIMS L2 Support Engineer to provide second-level support for LabVantage LIMS , ServiceNow , and associated laboratory IT systems. The ideal candidate will have a strong background in IT service management, laboratory informatics, and enterprise reporting tools. This role involves troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards. Key Responsibilities: Provide L2 support for LabVantage LIMS , ServiceNow , and related lab applications. Manage and resolve incidents, service requests, and change requests via ServiceNow . Collaborate with business users, IT teams, and vendors to troubleshoot and resolve system issues. Support reporting tools such as JasperReports for generating lab and compliance reports. Maintain and optimize SQL Server databases and ensure data integrity and security. Monitor system performance and ensure alignment with ITSM and BPM practices. Document resolutions, SOPs, and knowledge base articles for recurring issues. Ensure compliance with pharmaceutical standards , data security , and IT infrastructure policies. Primary Skills: LIMS Support Hands-on experience with LabVantage or similar LIMS platforms. ITSM Tools Proficiency in ServiceNow for incident, problem, and change management. Database Management Strong knowledge of Microsoft SQL Server , relational databases, and data querying. Reporting Tools Experience with JasperReports or similar reporting platforms. IT Support Proven experience in L2 support , troubleshooting, and system monitoring. Secondary Skills: Programming Familiarity with Java and multi-paradigm programming concepts. ERP & BPM Understanding of ERP systems , business process management , and operational workflows. Scientific IT Exposure to electronic lab notebooks (ELN) , science & research environments, and pharmaceutical IT standards . Security & Compliance Knowledge of data storage , IT security , and regulatory compliance in lab environments. Communication & Documentation Strong skills in documenting technical issues and communicating with cross-functional teams. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Experience in pharmaceutical , biotech , or research environments. Certifications in ITIL , ServiceNow , or LIMS platforms are a plus.

Infunctionalityinfunctionality and optimisation. Participating in the SDLC optimisation to ensure optimal functionalityand Catalogue Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Particiin all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 15 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

Good to have : (CSA) Certified ServiceNow Admin. Mandatory : Real-time working experience on ServiceNow Products IRM/GRC/SecOps/TPRM, Integrations knowledge & Advanced Service Portal. Experience on (ITSM, SPM, HRSD will be an added advantage). Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets. • Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP. • Exposure on latest versions of ServiceNow including GenAI, Agentic AI, Now Assist is expected. • Should be an Subject matter expertise, who will act as Technical Product Advocate by designing / developing / supporting various ServiceNow Products; with a blend of expertise in IRM-GRC family & ITSM, HRSD, CSM, CMDB within ServiceNow platform. • Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions. • Leads & guides Team / Manage major project deliverables. • Proficient in Agile development and all phases of the Application Development Lifecycle. • Must be professional, well-spoken and able to interact with onsite teams and customers. • Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise. • Strong problem solving and analytical skills.

Roles and Responsibilities Design, develop, test, and deploy ITSM solutions on ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement automation using HTML and CMDB. Develop custom workflows, business rules, and integrations to meet client needs. Troubleshoot issues related to ITSM processes and provide technical support as needed. Ensure compliance with industry standards (ITIL) for IT service management. Desired Candidate Profile 5-10 years of experience in ITSM development with expertise in ServiceNow platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Master's degree in Any Specialization (M.Tech). Strong understanding of HTML programming language for building custom applications. Experience working with CMDB tools for asset management.

Role Description Work as the Process Owner for the entire account Responsible for implementing ITIL practices in the account Responsible to strengthen Asset Management Practices in the account Evaluate existing processes, modify & improve the same based on the environment Guide the team to for Process Adherence Has good exposure to Infrastructure management services, technologies and practices Work with Operations team to optimize IT Ops schedule by improving the processes Responsible for handling Governance calls with client. Create & share best practices with entire team Communicate any procedural issues with suppliers Support large / small scale projects / modifications in process related issues Continuously improve standards and processes related to IT Ops (ITIL) Responsible for Service Improvement plans and Continuous improvement plans Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers Technical Skills ITIL Certification & Documentation Willing to work in shifts Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc) Good knowledge & experience in IT infra, L1 & Monitoring Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills. SLA & Stakeholder Management Proficient in ITSM tools functionality like Service Now etc Proficient in PowerPoint and Excel Ability to lead & guide junior team members Nice-to-have skills Qualifications Engineering or equivalent Graduate Degree ITIL Expert Certification Must have good written and verbal communication skills. Strong conceptual and analytical skills Ability of adapt any new technical environment with minimal knowledge transfer efforts

Role Overview: We are seeking a highly experienced and visionary ServiceNow Architect with a strong focus on ServiceNow App Engine implementation . The ideal candidate will possess over 10 years of progressive experience in IT, with a significant portion dedicated to architecting and delivering robust solutions on the ServiceNow platform. This role requires deep technical expertise, strategic thinking, and the ability to lead the design and implementation of custom applications using ServiceNow's low-code/no-code capabilities, particularly within the App Engine ecosystem. Key Responsibilities: Lead the architectural design, development, and implementation of custom applications and workflows using the ServiceNow App Engine. Translate complex business requirements into scalable, efficient, and secure technical solutions on the ServiceNow platform. Provide expert guidance and best practices for leveraging ServiceNow App Engine Studio (AES), Flow Designer, Process Automation Designer, UI Builder, and other App Engine components. Oversee and contribute to advanced ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, etc.) to extend platform functionality. Design and implement integrations between ServiceNow and external systems using Integration Hub, REST, SOAP, and other relevant technologies. Ensure adherence to ServiceNow best practices, architectural standards, security guidelines, and performance optimization principles. Collaborate closely with business stakeholders, product owners, developers, and other IT teams to ensure successful project delivery. Conduct technical reviews, provide mentorship to development teams, and foster a culture of innovation and continuous improvement. Stay abreast of the latest ServiceNow features, releases, and industry trends, particularly concerning the App Engine and low-code/no-code development. Technical Skills Required Skills (Must to Have): Overall Experience: 12+ years of progressive experience in IT, with a strong focus on enterprise application development and architecture. ServiceNow Architecture Experience: Proven experience (at least 3-5 years) specifically as a ServiceNow Architect, leading solution design and implementation. ServiceNow App Engine Expertise: Demonstrable, hands-on experience in implementing and architecting solutions using ServiceNow App Engine . Expertise with App Engine Studio (AES) for custom application development. Deep proficiency in Flow Designer for workflow automation. Strong experience with UI Builder for creating engaging user experiences. ServiceNow Development: Expert-level proficiency in ServiceNow scripting including Server-side (Business Rules, Script Includes, GlideRecord, Scripted REST APIs) and Client-side (Client Scripts, UI Policies, UI Actions). Integrations: Solid experience designing and implementing integrations using ServiceNow Integration Hub, REST APIs, SOAP, and other integration patterns. Platform Knowledge: In-depth understanding of the ServiceNow data model, security framework (ACLs, roles), and platform capabilities. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to troubleshoot complex technical issues. Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Location: Ability to work from our Gurugram office. Nice-to-have skills Preferred Skills (Good to Have): Experience with Process Automation Designer for orchestrating multi-departmental workflows. Familiarity with the ServiceNow Now Experience UI Framework and component development. Experience with other core ServiceNow modules (e.g., ITSM, CSM, HRSD, ITOM, GRC) and how they integrate with custom applications. Knowledge of Agile/Scrum methodologies and experience working in an Agile development environment. Understanding of ServiceNow DevOps and CI/CD practices . Additional ServiceNow certifications (e.g., Certified Implementation Specialist in relevant modules, or Certified Technical Architect - CTA). Experience with cloud platforms (AWS, Azure, GCP) from an integration or hosting perspective. Prior experience in a technical leadership or mentorship role, guiding junior developers. Certifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD).

We are looking for a ServiceNow Developer - ITSM to join our team at LTIMindtree, with locations available across Pan India. The ideal candidate should have 5 to 10 years of experience in this field. Key Skills required: - Minimum 5 years of experience in developing applications on the ServiceNow platform. - Proficiency in ITSM and CMDB, Integration. - Strong knowledge of HTML technologies such as Javascript, HTML, CSS, AJAX, JQuery, Angular JS. - Familiarity with SOA technologies like REST, SOAP. - Exposure to AI/ML, RPA, or Virtual Agent technologies would be beneficial. - Understanding of application development on a cloud platform. - Ability to gather and assess user requirements and create technical requirement documents. - Willingness to collaborate with various software development teams for application development, unit testing, deployment, and enhancement of product performance, quality, security, and stability. - Experience working with the agile methodology for software development. - Demonstrated ability to quickly learn new technologies. - Eagerness to drive continuous improvement in the software development life cycle. - Strong grasp of software design patterns, algorithms, and data structures. If you meet these qualifications and are enthusiastic about this opportunity, please send your resume to: Karishma.Shetty2@ltimindtree.com.,

NTT DATA is looking for a ServiceNow Technical Architect with at least 8 years of experience in ServiceNow development and solutioning. In this role, you will be responsible for designing and implementing complex ServiceNow solutions focusing on scalability, best practices, and architecture. Your duties will include leading technical design discussions, guiding junior developers, and ensuring adherence to ServiceNow development standards. Key Responsibilities: - Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. - Lead complex scripting, automation, and custom application development. - Define and enforce coding standards, security best practices, and governance frameworks. - Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. - Design and optimize Flow Designer, Orchestration, and business process automation. - Ensure optimal instance performance, security, and compliance. - Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. - Design enterprise-wide ServiceNow architecture, including data flows and integrations. - Provide technical leadership, mentoring junior developers, and conducting code reviews. - Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: - 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. - Strong understanding of ServiceNow architecture, scalability, and security best practices. - Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. - Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. - Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. - Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: - ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. - ServiceNow CAD (Certified Application Developer) certification is a plus. - Experience in ServiceNow CMDB health, data governance, and Service Mapping. If you are an innovative and passionate individual with the desire to grow in a forward-thinking organization, apply now to be a part of NTT DATA's team in Bangalore, Karnataka, India.,

You will be part of a dynamic team operating in the enterprise IT service management sector, where our main goal is to empower large scale organizations by unifying processes, data, and people on the ServiceNow cloud platform. Our projects are diverse, spanning across IT operations, customer service, and employee workflows, all focused on driving automation and resilience. Join our fully remote engineering hub in India, where we prioritize high availability, extensible architecture, and rapid feature releases. Your role will require in-depth experience with ServiceNow TPRM, GRC, IRM, including tasks such as update sets knowledge/management, dashboard creation/management, policy creation/management, check definition/instance creation/management, MID Server installation/management, Agent Client collector installation/management, event/alert management rule creation/management, and overall ITOM troubleshooting capabilities. To excel in this role, you must have at least four years of hands-on ServiceNow development experience within ITSM modules. Proficiency in JavaScript and Glide API scripting is essential, along with experience in building integrations with REST and SOAP web services. Additionally, knowledge of ServiceNow update sets, ACLs, and security models, as well as exposure to agile delivery and version control with Git, will be beneficial. Preferred qualifications include certification as a Certified Application Developer or CSA, along with an understanding of CI/CD pipelines and automated testing frameworks. In return, we offer a range of benefits and a positive work culture. You will enjoy fully remote work with flexible hours and access to modern collaboration tools. Our flat hierarchy encourages innovation, mentorship, and rapid decision-making, while we also provide a continuous learning budget for certifications and advanced ServiceNow courses. If you are passionate about API, ServiceNow development, security models, JavaScript, TPRM, update sets, REST web services, SOAP web services, ITSM, agile methodology, Glide API scripting, version control with Git, and ACLs, we invite you to join our team and contribute to our exciting projects.,

You are a Software Developer with a minimum of 2 years of experience seeking an Application Support Analyst position in the IT team of a global digital transformation solutions provider. As an Application Support Analyst, you will be responsible for ensuring the availability, performance, and usability of business-critical applications by providing technical support. Your role involves troubleshooting issues, managing incidents, and closely collaborating with development and infrastructure teams to resolve problems and implement improvements. You are required to have proven experience in application support or a similar technical support role, strong problem-solving and analytical skills, familiarity with SQL, scripting languages, and log analysis tools, as well as experience with ITSM tools like ServiceNow and Jira. Excellent communication and interpersonal skills are essential for this role, along with the ability to work independently and as part of a team. You will provide first and second-line support for enterprise applications, monitor application performance, respond to alerts and incidents, troubleshoot and resolve application issues, escalate when necessary, collaborate with development teams for deploying updates and patches, maintain documentation for support processes and known issues, assist with user training and onboarding for new applications, participate in testing and quality assurance for application changes, and ensure compliance with IT policies, security standards, and best practices. Key Skills: Application Support, SQL, ITSM About UST: UST is a global digital transformation solutions provider with over 30,000 employees in 30 countries. UST partners with the world's best companies to drive real impact through transformation, embedding innovation and agility into their clients" organizations. With deep domain expertise and a future-proof philosophy, UST touches billions of lives with boundless impact.,