Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: IBM Storage.

Role & responsibilities : Service desk experince servicenow tool ticketing tool experince with excellent com skills best salary in the market 4LPA - 9LPA Preferred candidate profile : 1-8Yrs experince in service desk hyderabad immedaite joiners prefered Call HR 8977919224 for telpehonice round of interview if we miss you call please mail us to angelina.anthony@teamlease.com

Hi, We are in receipt of your application for ServiceNow Senior developer _Bengaluru in Hybrid mode. Please share your updated resume and below checklist attached for a wonderful opportunity. Are you interested in working in a challenging and dynamic multi-cloud and multi customer environment that offers opportunities for professional growth and new responsibilities by helping clients drive alignment with their business, advising through critical and complex issues, while allowing you to develop personally and professionally? Then consider a career at Resolve Tech Solutions. We are looking for someone who can add value to our existing processes and methodology. Someone who can hit the ground running from day one. You should be good with Customer communication and working on various initiatives at the same time. As a senior resource we expect you to be good at development. Job Description: As a ServiceNow professional at RTS, you will play a key role in the design, development, and administration of our ServiceNow platform. You will collaborate with cross-functional teams to implement and enhance ServiceNow solutions that streamline business processes, improve user experience, and drive overall productivity. SPECIFIC RESPONSIBILITIES We are seeking ServiceNow profiles with the below JD for immediate joining. 4-10 years exposure and strong ServiceNow Development skills in: Designing, developing, and implementing solutions on the ServiceNow platform for IT Service Management and automating business processes. Supporting and maintaining ServiceNow modules for Incidents, Changes, Problems and Agent chat across the organization. Designing and development of Integration with internal and external systems using Out of the box and custom implementations using REST, JavaScript, and Glide Ajax. Leading efforts on CMDB, Hardware and Software Asset Management implementations. Custom app development on ServiceNow platform by identifying and translating requirements for IT and business needs. 4+ yrs experience with ServiceNow in ITSM / Integrations/ ITAM / ITOM. Designed, developed, and implemented several integrations (OOB and custom using REST) Supported Hardware Asset Management, Software Asset Management implementations. Experience with bulk updates using ServiceNow scripting skills (RestAPI, Javascript) Scripting and implementing automations and self-service to streamline efficiency. Technical Skills in ServiceNow Development & Administration, such as ServiceNow administration, scripting and workflows. Experience with ServiceNow REST/SOAP APIs and data imports. Certifications (preferred): ServiceNow Certified Application Developer (CAD). ServiceNow Flow Designer Micro Certification Candidate details required as below :- Name of the Candidate Phone Number Email Address Linkedin Profile Link Current Location/Work location: Bangalore Willing to relocate to Bangalore? Shift Timings: Are you willing to work in Shifts (CST time Zone (USA)? Current Company Current Title Last Working Date at Current Job? Reason for leaving Do you have other offers in the pipeline? Current Salary Expected Salary Notice Period from Date of Offer Availability from Date of Offer Bachelors/Year of Completion/Location Masters/Year of Completion/Location List your Certifications Photo ID (Proof Received) Mention your Interview Availability timings for the next 3 business days Skills Mention the No. of years of experience in this skill Total No. of years of Experience

Key Responsibilities - Architect scalable, enterprise-wide ServiceNow solutions across ITSM, ITOM, ITAM, App Engine, HRSD, CSM, and other modules. Lead workshops to gather business requirements, define architectural blueprints, and present solution designs to stakeholders. Design and implement integrations with third-party systems using APIs, Integration Hub, and MID Servers. Enforce ServiceNow platform best practices for configuration, development, and governance. Mentor developers and junior architects on scalable design patterns, platform optimization, and architecture standards. Translate complex business needs into comprehensive technical designs and solution frameworks. Stay abreast of ServiceNow platform innovations and industry best practices to inform and elevate solution strategies. Required Qualifications - 7+ years of experience in IT Service Management, enterprise architecture, or IT solution consulting. 4+ years of hands-on ServiceNow experience across multiple functional modules. Deep understanding of ServiceNow architecture, data models, and performance tuning methodologies. Proven expertise in designing and overseeing complex integrations (REST, SOAP, SSO, LDAP, etc.). Strong communication, presentation, and stakeholder management skills. Preferred Certifications - ServiceNow Certified System Administrator. - ServiceNow Certified Implementation Specialist (minimum three modules). - ServiceNow Certified Application Developer. - ITIL Foundation (v3 or v4). Preferred Experience - Experience leading ServiceNow implementations in large, global enterprise environments. - Familiarity with Agile delivery methodologies and DevOps integration. - Working knowledge of major cloud platforms (AWS, Azure, GCP) and ServiceNow integrations.

ServiceNow Developer with any combination of modules is fine. HRSD • Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge Management best practices and design • Experience designing and/or implementing an HR Shared Services center • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM • Must have hands on standard CSM process implementation • ServiceNow in depth Process knowledge (CSM Process, integrations etc.) • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM • Working experience with FSM application on Work Order management, scheduling and dispatch • Configuring Field Agent activities ( Mobile & Desktop) • Configuring Field Service Business Process, Assignment, and Add-ons • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording • Integrations with Applications and Data Sources. Process Integrations • Good Knowledge on Field Service Industry good practice

Is seeking an experienced ServiceNow SecOps Vulnerability Response SME . The candidate must have 6-9 years of experience, with at least 5+ years in ServiceNow and over 1 year in Vulnerability Response. Responsibilities include implementation of Security Operations modules like Vulnerability Response and Configuration Compliance, integration with vulnerability scanners, scripting, process automation, and ServiceNow Orchestration. Expertise in ITSM modules, catalog items, workflows, REST/SOAP, Agile environments, and scripting (JavaScript, HTML, XML, AJAX) is required. Location- Noida,Pune,Bengaluru,Chennai,Hyderabad,Thiruvananthapuram,Coimbatore, Chandigarh, Gurugram,Jaipur, Nagpur, Indore, Mysore, Bhubaneshwar, Mangalore Education- Bachelors Degree in Computer Science, Information Systems, or a related field

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Candidate to be proactive in learning via training provided to him/her, candidate to be professional and team player Candidate need to be open to learn to new concepts and be a part of our culture MS Power Automate , Agile , OutSystems , Service Now (Performance Analytics)

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge:a. How to create User in MIMb. How to disable users in ADc. How to Extend User Expiry Datesd. How to Allocate O365 Licenses.e. How to convert ETW to Permanent.f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes:a. How to Create Shared Mail Boxes.b. How to Modify Shared Mail Boxes.c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses:a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge: a. How to create User in MIM b. How to disable users in AD c. How to Extend User Expiry Dates d. How to Allocate O365 Licenses. e. How to convert ETW to Permanent. f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes: a. How to Create Shared Mail Boxes. b. How to Modify Shared Mail Boxes. c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses: a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Presales, Solution Design The role requires the Solutions Architect to be part of Infrastructure Services Practice who will be responsible for presales solutions across Infrastructure Technology Services The role requires a very strong understanding of IT Infrastructure Technologies covering entire life-cycle services such as consulting, assessment, design, deployment, migration, and operations The Solutions Architect will work with sales, delivery, operations, and partners/vendors to address the business, operational and technical requirements of the customers The Solutions Architect is required to work and collaborate closely with peers across practices to create leading edge, innovative yet pragmatic solutions for the customers The ideal candidate is expected to be versatile who will handle pre-sales function, customer interactions, technical ownership, willingness to learn emerging technologies and build next generation solutions and offerings

ITIL, Team coordination. Coordination with Cross-Functional Teams: Actively communicate with different teams (technical, operational, business) to ensure alignment and smooth project execution. Downtime Co ordinationo Collaborate with the respective teams to schedule and acquire downtime within the agreed timelines, ensuring minimal disruption to operations. Mylan Change Process:o Adhere to Mylans internal change management processes and procedures to ensure compliance and effective handling of project changes. Work with ITIL Framework:o Utilize ITIL (Information Technology Infrastructure Library) best practices for managing IT services and ensuring service continuity. Change Creation and CAB Attendance:o Create necessary changes on time and attend Change Advisory Board (CAB) meetings to ensure proper change management and documentation. Change Management Processes:

The person should have live experience in web development along with hands onexperience in Javascript, html5/css3, XML / json, API integration andServiceNow functional expertise The person is good to have exposure to the ServiceNow ITSM or CSM servicecatalogue and integration capabilities with ServiceNow Preferable knowledge onTSM module is an added advantage ServiceNow The person should have live experience in web development along with hands on experience in Javascript, html5/css3, XML / json, API integration and ServiceNow functional expertise The person is good to have exposure to the ServiceNow ITSM or CSM service catalogue and integration capabilities with ServiceNow Preferable knowledge on TSM module is an added advantage

ServiceNow DevOps Expert to lead the charge in transforming our IT automationand service management capabilities In this role, you will be the visionaryand technical authority for all things ServiceNow within our DevOps ecosystem Your deep expertise in ServiceNow development, automation, and integration,particularly with tools like Ansible for configuration management and ServiceNow monitoring tools (including integrations with Prometheus), will be instrumental in optimizing our workflows, enhancing collaboration, and drivingefficiency across the entire software development lifecycle

Designing and coding: Creating and modifying ServiceNow catalogs, workflows, forms, lists, and business rules Testing: Producing and running test cases, and performing impact analysis and testing for platform upgrades and patching Documenting: Documenting code and application functionality Leading: Leading a team of ServiceNow developers Administering: Overseeing the day-to-day administration of the ServiceNow platform

Job Summary: The IT Asset Manager is responsible for overseeing the lifecycle of all IT assets within the organization, ensuring accurate tracking, compliance, and optimization. This role requires deep expertise in Configuration Management Database (CMDB) practices to maintain data integrity and support IT Service Management (ITSM) processes. Key Responsibilities: Asset Lifecycle Management: Track and manage IT assets from procurement to retirement. Maintain accurate inventory of hardware, software, and virtual assets. CMDB Management: Ensure the CMDB is accurate, up-to-date, and aligned with ITIL best practices. Define and enforce data standards, naming conventions, and relationships between Configuration Items (CIs). Collaborate with stakeholders to ensure CMDB supports incident, problem, change, and release management. Governance & Compliance: Ensure compliance with software licensing agreements and regulatory requirements. Conduct regular audits and reconciliations of asset data. Process Improvement: Develop and refine asset management and CMDB processes. Implement automation and integration with discovery tools and ITSM platforms (e.g., ServiceNow, SD plus ). Reporting & Analytics: Generate reports on asset utilization, lifecycle status, and compliance. Provide insights to support budgeting, forecasting, and strategic planning. Required Skills & Qualifications: Proven experience in IT Asset Management and CMDB administration. Strong knowledge of ITIL framework, especially Configuration and Asset Management. Hands-on experience with CMDB tools (e.g., ServiceNow, SD plus, Ivanti). Familiarity with discovery tools and integration techniques. Excellent analytical, documentation, and communication skills. Certifications such as ITIL Foundation, ServiceNow Certified System Administrator (CSA), or Certified Asset Management Professional (CAMP) are a plus. Preferred Background: Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT asset and configuration management roles. Experience in large-scale enterprise environments.

1.Design and implement end-to-end MDM solutions leveraging IDMC Core MDM microservice capabilities. 2. Develop data models, configure match merge rules, survivorship, and workflow processes within IDMC. 3. Document technical designs, configurations, and operational procedures. 4. Overall 3-6 years of hands-on experience with MDM solutions using IDMC 5. Strong understanding of MDM concepts: data modelling, hierarchy management, match merge, survivorship, and data governance. 6. Proficiency in configuring and deploying MDM workflows, business rules, and integrations within IDMC.

Develop transformation strategies and high-level business cases, clearly communicatingthe value of transformational change to IT executive leadership within customerorganizations Leadtransformation solutions by assessing the current state, including datamanagement, dependencies, compliance, security, application portability, ITdelivery models, and consolidation technologies like cloud automation,virtualization, containers, high availability and Disaster Recovery and new agesolutions around GPUs and AI Gaincustomer confidence on scoping and deliverables. Document and share intellectual propertysuch as processes, tools, deliverables, methodologies,and approachesthat further differentiate our solution propositions. JobResponsibilities: PresalesBusiness Pursuit of services like colocation, compute and GPU cloud(private, public, hybrid, hyperscaler), managed services, security services,network services and application services (Oracle, SAP, etc.). Lead thecreation of a high-level roadmaps, defining requirements, sizing estimates,design, specifications, and migration strategies with supporting ROI and TCOmodels Guide SEsto identify and plan for specific domain solutions that form part of theoverall landscape or independently work on solution creation depending on thescale and complexity of the solution Performcustomer assessments and recommend upgrades based on roadmap and capacity needs Oversee thedevelopment of detailed designs, project plans, migration strategies, andacceptance test plans Leaddiscussions around transformation and consolidation plans, project management,implementation Provide comprehensive solutions for third-party RFPs or customer requirements. Identifyand collaborate with third-party vendors for services Yotta cannot deliver Ensuresmooth solution transitions to delivery teams Follow andcommit with Yottas Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc) Undertake applicable trainings as communicated from time to time Participationin risk assessment process, contribute in achieving departmental management system objectives assist in maintaining PIMS controlsthroughout personal data lifecycle. Cross-functionalstakeholder management Additional activities: Create RFPsfor consulting opportunities and oversee the response lifecycle Develop newsolution consulting frameworks for transformation and integration projects Collaboratewith bid management teams to prepare standardized contractual documents Must have Skill: In depthunderstanding of the following domains colocation, compute and GPU cloud( private, public, hybrid, hyperscaler), managed services, security services,network services and application services (Oracle, SAP, etc.) and at leastexpert level knowledge of three of these domains Experiencedin technical solutioning and pursuit management for large enterprise customers Excellentcommunication and presentation skills Provenleadership and interpersonal skills Good toHave Skill: Eye todetail Proactiveand aptitude for technical Presales Persuasiveand Assertive Flair fortechnical writing Fairnegotiation skills Customer Focus Dealing with ambiguity Listening, Sensing Observing Building Trust Art of Skillful Conversation Creativity Problem Solving Intellectual Horsepower Prioritizing, Planning Organizing Action Orientation Accountability Process-Quality Excellence Building Collaborative Relationships Learning on the fly Qualificationand Experience: Bachelor's/ Masters Degree in Engineering / Technology / Computer Science FrameworkCertifications like ITIL / TOGAF / Zachman Framework TechnicalCertifications Minimum 12years of work experience

Should have previous experience working with Service Now. Service Now Management with knowledge in Incident, Request, Problem and Change Management. Ability to work independently with limited supervision Ability to work well with people from different disciplines with varying degrees of technical experience ITIL certification is preferred Working experience on other ITSM tools is an advantage Responsible For Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Creating user story, acceptance criteria, the definition of ready and definition of done in the agile framework Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement. Communicating the business directives, goals, and needs to the technical team and serving as business interface from the solution delivery team managing expectations and defining business satisfaction metrics. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives. Participate in planning initiatives, feasibility studies, cost/benefit analysis, and new systems design. Work with the QA team to prepare test scenarios and data. Document and manage business and functional requirements. Review user stories and acceptance criteria. Provide thought leadership in one of the functional areas, handle queries and competency building in the respective functional areas. Provide functional solution and clarification on the inter-module dependencies. Determine a projects requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research. Anticipate future requirements to ensure successful outcomes. Constrain requirements when necessary and focus on core business needs, rather than users personal preferences, functions related to trends or outdated processes, or other non-essential modifications. Organize requirements into related categories to effectively manage and communicate them. Use robust analysis and modeling tools to match strategic business objectives with practical technical solutions. At regular intervals in the project life cycle, safeguard and protect the business and users needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development. Emphasize simplicity and ease of use at all times, especially in implementation. Identify and avoid extraneous activities that do not solve the problem or help reach the objective. The business analyst is most knowledgeable about use cases; therefore, they continually verify the requirements and reject implementations that do not advance business objectives. In application maintenance, the focus is on preventing and correcting defects; enhancements or making changes to increase the value provided by the system.

Greetings from ZCLUS INDIA LIMITED. We are looking for long term role with our CMMI Level V Client for all "ServiceNow" Roles Send your CV to "madan@zclus.com" Need only ServiceNow DEVELOPERS!! No Support / Admin Requirement for this Project Required Candidate profile 1 - 2 Implementations / Integration Exp in Any Module. ITSM / CMDB / HRSD / ITOM Intergration / CSDM / Service Mapping Developer / Lead 1st Round Virtual 2nd Round F2F in Nearest Client Office.

Department: Information Technology Employment Type: Full Time Location: India Description V3locity, Vitech’s cloud-native administration, engagement, and analytics platform, is a transformative suite of complementary applications that offers full life cycle business functionality and robust enterprise capabilities. It marries core administration with superior digital experience and augmented analytics. Its modular design enables flexible, agile deployment strategies. V3locity employs an advanced, cloud-native architecture that leverages the unique capabilities of AWS to deliver a solution with unparalleled security, scalability, and resiliency. Senior Manager– IT Service Management (ITSM) Location: Hyderabad - Hybrid We are seeking a dynamic and experienced IT Service Management (ITSM) leader to lead and enhance our global IT and Cloud operations. The ideal candidate will oversee core ITSM functions, including Service Desk, Incident Management, Problem Management, Change Management, and Service Request Fulfillment in a 24/7, fast-paced software product environment. This leader will play a strategic role in driving continuous improvement, implementing best practices in ITSM, and maturing overall service delivery practices. What you will do: ITSM: Define and drive the ITSM strategy aligned with organizational goals and customer satisfaction. Lead and develop the ITSM function, including Service Desk, Incident, Problem, and Change Management teams based out of our Hyderabad Office. Drive adoption and maturity of ITIL practices across the IT organization. Service Desk Operations: Oversee global service desk operations, ensuring high-quality and timely technical support. Establish and monitor SLAs, KPIs, and customer satisfaction metrics. Ensure timely delivery of customer monthly SLA reporting, leveraging tools like New Relic. Manage on-call rotation for all Service Teams using tools like PagerDuty. Incident & Problem Management: Lead major incident response and communication processes, ensuring minimal impact and quick resolution. Drive root cause analysis, problem identification, and long-term resolution strategies. Maintain high availability and performance of business-critical services. Change & Release Management: Establish and govern change control procedures ensuring safe, secure, and timely releases. Collaborate with DevOps and engineering teams to align change processes with agile product development/deployment/releases. ITSM Tools & Reporting: Own and optimize the ITSM platform (e.g., ServiceNow, Jira Service Management). Own and deliver our monthly client SLA reporting cadence to customers Deliver regular operational reports, dashboards, and executive summaries leveraging Jira Service Management. Identify and implement continuous improvement opportunities based on data insights. Governance & Compliance: Ensure compliance with internal policies, external regulations (e.g., ISO, SOC2), and audit requirements. Maintain clear documentation and process alignment with industry standards (ITIL v4, COBIT). Team Development & Leadership: Lead, mentor, and develop a high-performing team of ITSM professionals. Foster a culture of accountability, collaboration, and service excellence. Manage vendor relationships and third-party service providers as needed. What We're Looking For: 12–15+ years of ITSM experience, with 5+ years in a Service Management role. Proven experience managing global service desk operations and ITIL processes in a product or SaaS environment. ITIL v4 certification; certifications in Agile/Scrum, COBIT, or PMP are a plus. High-level Technical knowledge / certification in AWS Cloud or other clouds. Hands-on experience with ITSM tools like ServiceNow, Jira Service Management, or similar. Working experience with tools in the Monitoring and Service Management space like New Relic, PagerDuty, Honeycomb, Splunk, etc.. Proven experience managing the incident lifecycle, problem, and change processes. Excellent communication, stakeholder management, and crisis management skills. Experience working with global teams across time zones. Prior experience in a software product or SaaS company is highly desirable. Strong business acumen and ability to align IT services with organizational goals. Able to work in shifts and lead the team technically to manage the tasks/issues that arise in the shift. Join Us at Vitech! At Vitech, you’ll be part of a forward-thinking team that values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive environment where you can grow as a leader while helping shape the future of our organization.

Overview Exp. - 3-6 Years Location - Hyderabad, Bangalore, Gurgaon, Mumbai Shift - 11 AM - 8 PM Skills - Exp. in Vulnerability mgt., vulnerability scanning tools such as Qualys, Tenable, or Rapid7, Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. OGS India plays a critical role for our group companies and global agencies by providing stellar products, solutions, and services across Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. With over 4000 talented colleagues in India, we are growing rapidly and are looking for professionals like you to help build the next chapter of our journey. Responsibilities Role Overview We have an exciting opportunity for an Analyst, Vulnerability Management at our Hyderabad office. This role is central to maintaining and enhancing Omnicom’s cybersecurity framework by overseeing vulnerability assessments, remediation guidance, and program governance. As a Vulnerability Management Specialist, you will drive day-to-day scanning operations, review security exposures, and ensure that the organization’s attack surface is minimized through proactive analysis and mitigation. You’ll also collaborate on vendor assessments and support strategic improvements to our enterprise vulnerability management program. Key Responsibilities Maintain and operate vulnerability scanning tools and associated processes. Conduct regular scans and assessments of enterprise environments to detect security vulnerabilities. Review findings, prioritize risks, and recommend remediations or security patches in coordination with IT and security teams. Develop and present exception and management reports; track remediation status and escalate unresolved risks. Assist in creating and maintaining quality metrics and dashboards for vulnerability program performance. Monitor vendor and third-party security postures; support governance and compliance protocols. Collaborate with cross-functional teams to support risk mitigation strategies and secure configuration management. Contribute to the evolution of Omnicom’s next-generation vulnerability management and threat detection frameworks. Qualifications Required Qualifications 3–5 years of experience in vulnerability management, information security, or a related discipline. Proficiency with vulnerability scanning tools such as Qualys, Tenable, or Rapid7. Familiarity with patch management workflows and remediation lifecycle practices. Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). Ability to analyse technical findings, assess business impact, and provide actionable remediation guidance. Effective communication skills with experience in stakeholder engagement and reporting. Detail-oriented with strong problem-solving skills and the ability to work independently or in a team setting. Preferred Qualifications Security certifications such as CompTIA Security+, CEH, or equivalent. Exposure to vendor risk management and third-party security assessment. Experience with ITSM tools and ticketing systems for remediation tracking

Position Overview: The Research Analyst will support the ordering and delivery of various Compliance investigative and intelligence cases contracted by Diligent clients through a dedicated central contact location. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales, customer success, and production teams ensuring an efficient and accurate process. This is a highly visible role that will partner with the internal teams to ensure customer orders are accurately represented and delivered in a timely manner. The analyst may also participate in cases undertaken for our Managed Services clients to include review and adjudication of Global Database Check and Media Monitor results as well as other investigative and client contracted administrative projects as assigned. This position will report directly to a Due Diligence Senior Project Manager within the Managed Services Group (MSG). Key Responsibilities Conduct analysis of information identified to ensure adherence to Diligent guidelines with respect to the type of Managed Services investigative product to which it applies, including regulatory compliance and other specific analysis which may be tasked. Conduct online research using various open source, publicly available sources in support of investigative and intelligence cases undertaken for our clients to include review and adjudication of Global Database Check and Media Monitor results. Fact check and reconcile information for accuracy and clarity to ensure quality control of deliverables, as directed by Diligent supervisors and/or management personnel. Upon assignment, complete administrative tasks for specific Client projects ensuring quality in all deliverables. Required Experience/Skills: Bachelor’s degree or equivalent business experience with required skills preferred. 0-3 years experience required Fluent in English and any other language is good to have Superior attention to detail in reviewing data. Able to work independently with analytical focus. Demonstrated good business judgement based on thorough research. Demonstrated ability to manage workflow to goals and timetables. Preferred Experience/Skills Passion for customer service both internal and external. Commitment to quality in work product.

Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (eg ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills

Lead end-to-end implementation of Dynatrace solutions across On-Prem, Cloud, and Hybrid environments. Participate in solutioning from inception through PoC to full deployment. Work closely with techno-functional presales teams to design Dynatrace-based solutions tailored to customer needs. Customize and integrate Dynatrace with ITSM, CI/CD, cloud-native, and DevOps ecosystems. Actively contribute to knowledge management by documenting solutions and best practices, and conduct cross-training for internal teams. Conduct product demonstrations and capability presentations for prospective and existing clients. Identify customer challenges and coordinate with the Dynatrace team or vendor for custom feature implementations. Ensure best practices are followe'd to maximize the value and capabilities of the Dynatrace platform. Stay current with AIOps trends and new Dynatrace features, and guide customers in adopting relevant updates. Key Skills & Qualifications: Strong expertise in application performance analysis and root cause diagnosis. Proven experience in deploying and configuring Dynatrace across various technologies and platforms. Hands-on experience with integrating Dynatrace with ITSM tools (eg, ServiceNow), DevOps pipelines, and monitoring frameworks. Ability to design and implement custom dashboards, alerting rules, tagging strategies, and management zones. Deep understanding of Dynatrace features and how to optimize its use within different enterprise setups. Preferred / Good-to-Have Skills: Familiarity with Python scripting, Docker, Kubernetes, and DevOps tools like Ansible, Jenkins, Chef, or Puppet. Experience in delivering product training sessions and showcasing Dynatrace s advanced capabilities to customers. Dynatrace Implementer Certification.