2998 Itsm Jobs - Page 13

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Key Responsibilities Database Administration & Management Install, configure, and maintain MS-SQL Server databases (2014 and higher versions) in both standalone and failover cluster environments Implement and maintain database security, roles, and access controls to ensure compliance and data protection. Execute database backups and restores according to established schedules and recovery requirements Plan and execute SQL Server cummulative and service pack upgrades with minimal downtime impact High Availability & Disaster Recovery Configure and maintain Log Shipping for database redundancy and disaster recovery Implement and manage SQL Server Replication across multiple environments Develop and maintain robust Disaster Recovery processes and procedures Ensure business continuity through effective failover cluster management Support Monthly OS Patching activities and coordinate with Windows team Monitoring Solutions Utilize monitoring tools including LogicMonitor and SolarWinds DPA for proactive database performance monitoring Implement database monitoring strategies and performance tuning to optimize system efficiency Work with ITSM management tools like Wolken for ticket and incident management Performance & Optimization Conduct regular database performance tuning and optimization activities Monitor database health, identify bottlenecks, and implement corrective measures Analyze query performance and recommend improvements for optimal database efficiency Compliance & Documentation Participate in quarterly and yearly auditing processes to ensure regulatory compliance Create and maintain comprehensive system documentation, database runbooks, and compliance audit materials aligned with industry best practices Develop Standard Operating Procedures (SOPs) for new issues and their resolutions Customer Support & Issue Resolution Manage and resolve customer complaints related to database performance and availability Research, identify, and resolve database-related issues Route calls and tickets to appropriate resources and domains for optimal support Identify and escalate critical issues to supervisors when necessary Provide technical support and guidance to end-users and development teams Good to have AWS Services like RDS, S3, Cloudwatch, EC2, VPC, Security groups

Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Your Role Providing guidance, mentorship, and leadership to team members, fostering a positive and productive work environment. Leading and coordinating infrastructure projects, from planning and execution to delivery and closure. This includes defining scope, timelines, and budgets. Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime. Your Profile Ensuring the smooth and efficient delivery of IT infrastructure services, including network, servers, storage, and security. Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime. Managing project budgets, tracking expenses, and ensuring cost-effectiveness. Tracking key performance indicators (KPIs), generating reports, and providing insights on service performance. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Your role Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. Ensure accurate and timely incident documentation, including timelines and impact analysis. Collaborate with Problem Management for root cause analysis and post-incident reviews. Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Ensure adherence to SLAs and escalation procedures. Your profile 4-12 years experience as Major incident manager Strong understanding of ITIL Incident and Major Incident Management processes. Experience managing high-severity incidents in enterprise environments. Excellent communication, coordination, and crisis management skills. Familiarity with ITSM tools and monitoring platforms. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

>> Job DesCRIPTION Role & RESPONSIBILTY Conduct thorough and detailed cyber risk assessments for our clients, analyzing their digital infrastructure, systems, and security controls. Perform risk assessments on various applications, services, and infrastructure components. Collaborate with cross-functional teams to gather essential information and data required for comprehensive risk assessments. Deliver complex Infrastructure programmes with multiple business and technical risks that will impact the success of key business priorities Create and track a plan to deliver programme goals, including the technical implementation plan, ensuring colleagues and stakeholders are kept up-to-date Manage risks and Issues on the programme demonstrating tactics to resolve or mitigate Understand trade-offs in hardware and infrastructure delivery using experience and influencing skills to drive consensus with the Engineering and Product teams to obtain the best value and deliver brilliant technical solutions Able to foresee potential risks and issues, establish a process, facilitate discussion and manage escalations Able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges Collaborate with the Product and Engineering teams to define annual budgetary requirements Evaluate and interpret assessment results to identify potential vulnerabilities and risks and provide actionable recommendations for risk mitigation. Stay up to date with the latest cyber threats, attack vectors, and industry best practices to enhance the effectiveness of risk assessments. Prepare and deliver clear and concise reports summarizing the findings of risk assessments to clients and internal stakeholders. Provide expert advice and consultancy to clients, guiding them in implementing robust cybersecurity risk management strategies. Mentor and support junior team members to foster their professional growth and skills in cyber risk. Establish and sustain long-term profitable client relationships that drive value creation, delivery excellence and a positive client work environment. Manages client expectations and client satisfaction. Acts as an advisor and partner to the client. Design, develop and implement business strategies for clients to implement new and different approaches to business based on the innovation approach. REQUIREMENTS: A minimum of 5+ years of hands-on experience in Project/Program Management. Understand the key principles of ITSM and How this drive effective change into BAU Have experience of building credible relationships and influencing senior management Strong Project, Stakeholder & Programme management skills Good reporting skills for programs and financial forecasting Adept communication & influencing skills and adoptability to changes - Expert delivery experience with the following tools: - Jira - Confluence - Miro - Microsoft Project - MS Excel Demonstrated experience in project management and handling multiple assessments simultaneously. A proactive and self-motivated approach to work, with a commitment to continuous learning and professional development. Strong communication and stakeholder & conflict management skills. Strong analytical and problem-solving skills, with the ability to think critically and strategically. >> SELECTION PROCESS Candidates should expect 2-3 rounds of personal or telephonic interviews to assess fitment and communication skills. >> CRITERIA Education 60% above throughout academics One 3 years (at least) regular course is must either Diploma or Graduation Course: B.E. / B. Tech / MCA / M. Tech / MBA degree or equivalent Minimum 3 years of hands-on experience in conducting cyber risk assessments. Certification: CISM / CISSP / CCSP / CISA / CRISC / ITIL / ISO 27001/22301/20000 LI/LA / PCI DSS (At least one) CCNA / CCNP or equivalent (optional) Relevant certifications in OT security (GICSP, ISA/IEC-62443 or equivalent)

Position Title : Senior ServiceNow Developer (ITOM Event Management & Automation) Minimum ServiceNow Experience : 8+ years Skills & Expertise: 5-8 years of hands-on experience in ServiceNow ITOM Health (Event Management) system development and administration. Strong proficiency in Java and JSON programming languages. Deep understanding and hands-on experience implementing and working with IT Operation Management (ITOM) , particularly within Event Management and APIs. Extensive experience with ITSM modules and processes. Expertise in building automation using ServiceNow, improving and streamlining workflows. Roles & Responsibilities: Custom Development : Deliver high-level technical expertise for the development and customization of ServiceNow modules, particularly in ITOM , ITSM , and Service Portal . Design & Configuration : Design, configure, and deploy ServiceNow ITOM modules following industry best practices and standards. Leadership & Best Practices : Provide technical leadership in system integration and application development, ensuring adherence to best practices across projects. ITOM Module Knowledge : Strong working knowledge of additional ServiceNow ITOM modules such as CMDB , Discovery , Service Mapping , and the CSDM data model. Event Management & Service Mapping : Implementations of Event Management and Service Mapping solutions, providing clients with industry-leading best practices. Identification & Reconciliation Engine : Expertise in the Identification and Reconciliation engine within ServiceNow ITOM. Platform Security & Integration : Advanced understanding of platform security and integration best practices to ensure robust and secure implementations. Application Development & Integration : Spearhead the development of new applications and integrations on ServiceNow from initiation to completion, ensuring they are aligned with customer requirements. Take ownership of the process, including design, implementation, testing, and delivery of high-quality solutions. Workflow Automation : Develop and enhance workflows and scripts to customize and automate business processes on the ServiceNow platform. Certifications: ServiceNow Certified System Administrator (Required) ServiceNow Certified Implementation Specialist Event Management (Required) ITIL Certification (Preferred, but not required)

We are looking for a highly skilled and experienced Innovation Consultant to join our team at AGR Knowledge Services Pvt Ltd, with 6-7 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement innovative solutions to complex business problems. Collaborate with cross-functional teams to identify areas for improvement and develop strategic plans. Conduct research and analysis to stay updated on industry trends and best practices. Design and deliver training programs to enhance employee skills and knowledge. Foster a culture of innovation and continuous learning within the organization. Analyze data and metrics to measure the effectiveness of innovation initiatives. Job Requirements Proven experience in driving innovation and process improvements. Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication and collaboration skills. Ability to analyze complex data and make informed decisions. Experience with project management tools and methodologies. Strong problem-solving skills and attention to detail.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise – it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You'll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability. As the go-to technical resource, you'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. As a Services Delivery Team Lead, you'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills – bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team's technical resolutions. If you're ready to lead, innovate, and drive services delivery excellence that make a difference – join us at Kyndryl and help deliver real-world impact through technology and collaboration. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a technical leader at Kyndryl, you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience - 10 + years of experience in handling large team size - ITIL Certified - Handon experience on Asset Management - Strong knowledge of Microsoft Windows OS, Office 365, Active Directory, remote support tools, and common end-user devices. - Experience with ITSM tools (e.g., Summit, ServiceNow, Remedy). - Excellent communication, interpersonal, and customer service skills. - Strong analytical and problem-solving capabilities. Job Role & Responsibilities - Lead, mentor, and manage a team of EUS support engineers. - Ensure timely and effective resolution of end-user incidents, requests, and problems. - Monitor team performance and drive improvements in service delivery metrics (e.g., FCR, MTTR, SLA compliance). - Serve as the escalation point for complex or high-priority technical issues. - Collaborate with other IT teams (e.g., Network, Infrastructure, Security) to resolve cross-functional issues. - Conduct regular team meetings, performance reviews, and skill development sessions. - Maintain and ensure documentation, knowledge bases, and SOPs are up to date. - Track asset management, hardware/software deployment, and lifecycle activities. - Drive adherence to ITIL processes such as Incident, Problem, and Change Management. - Provide regular status updates and reporting to senior management and clients. - Attend the review meeting with client and present the monthly MIS Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

We are looking for a highly motivated and experienced professional to join our team as an Ekya Learning Center and Leadership Position in North Bangalore, HRBR. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Develop and implement engaging lesson plans for students. Collaborate with teachers to design and deliver comprehensive curriculum. Provide individualized attention and support to students. Foster a positive and inclusive learning environment. Evaluate student progress and provide constructive feedback. Participate in staff meetings and contribute to school development. Job Requirements Strong knowledge of IT Services & Consulting industry trends and practices. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong organizational and time management skills. Adaptability to changing circumstances and priorities. Commitment to ongoing professional development and growth.

Experience: 5+ years in ServiceNow ITOM, Discovery, and Integrations Job Summary: We are looking for a Senior ITOM Developer with extensive experience in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration. The ideal candidate will be responsible for designing, implementing, and optimizing ITOM solutions while ensuring seamless integrations with enterprise systems. Key Responsibilities: Lead ITOM Development: Design and implement ITOM solutions, focusing on Discovery, Service Mapping, and Event Management. ServiceNow Configuration: Customize ITOM applications to align with business needs. Integration & Automation: Develop integrations between ServiceNow and external enterprise tools using REST, SOAP, and MID Server. CMDB Optimization: Ensure data accuracy, compliance with CSDM, and improve CMDB health. Workflow Automation: Utilize Flow Designer and Orchestration to automate IT operations. Troubleshooting & Performance Tuning: Identify and resolve issues related to Discovery, integrations, and CMDB data quality. Stakeholder Collaboration: Work closely with IT teams, architects, and business units to align ITOM strategies with organizational goals. Mentorship & Leadership: Guide junior developers and contribute to best practices in ITOM implementation.

Key Skills: . NET Core, C#, Azure Kubernetes Service (AKS), Databricks, Delta Lake, Spark, Data Lake, Palantir Foundry, GenAI, CI/CD, Agile, ITSM, SaaS, backend development, and security remediation. Roles & Responsibilities: Design, build, and enhance P&C solutions technology architecture and engineering. Recommend and implement alternative solutions to business challenges to streamline processes and create competitive advantage. Prioritize efforts based on business benefits and drive execution to ensure tangible outcomes. Collaborate with Engineering Director, P&C Solutions Engineering Leads, Product Owners, Technology Platform Leads, and Operations teams. Lead engineering for specific products and manage internal and external engineering team members. Coach and mentor junior team members across the organization. Promote knowledge sharing across P&C solutions engineering teams and align best practices within Reinsurance. Communicate ideas and plans to leadership teams and boards as required. Experience Requirement: 6-10 years of experience in backend software development using .NET Core / C#. Hands-on experience with Azure Kubernetes Service (AKS) or similar container orchestration platforms. Strong experience with Databricks, Data Lake, Delta Lake, and Spark-based workloads. Experience with Palantir Foundry or equivalent analytics/data platforms. Background in implementing CI/CD pipelines, unit testing, and backend development best practices. Familiarity with GenAI capabilities, and experience in technical feasibility studies. Exposure to agile methodologies, cross-cultural collaboration, and ITSM Level 3 SaaS applications. Understanding of security vulnerabilities and experience in remediation within defined SLAs. Knowledge of the insurance/reinsurance domain is a plus. Education: Any Post Graduation, Any Graduation.

Role & responsibilities : Architect and implement solutions across ITSM, ITOM, HRSD, CSM, and GRC modules Lead platform upgrades, integrations, and performance optimizations Collaborate with stakeholders to gather requirements and translate them into technical designs Ensure governance and best practices across ServiceNow environments Drive automation using ATF and scripting (JavaScript, Glide APIs) Manage CMDB structuring and data accuracy Mentor junior developers and contribute to strategic platform decisions Preferred candidate profile 712 years of ServiceNow development experience Strong command of JavaScript, XML, HTML/CSS, and REST/SOAP integrations Certified System Administrator (CSA); additional certifications like ITIL, CIS-ITSM, CIS-HRSD preferred Proven experience in complex integrations and middleware technologies Excellent problem-solving and communication skills

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are seeking an experienced SAP Fiori Consultant with 7 to 11 years of relevant work experience to join our dynamic team. The ideal candidate will have a strong background in SAP Fiori application development and implementation, along with a deep understanding of SAP UI5 and related technologies. As a SAP Fiori Manager, you will collaborate with clients to gather and analyze business requirements for Fiori applications, design, develop, and implement SAP Fiori applications using SAPUI5 and other relevant technologies. Your responsibilities will include activation and configuration of standard Fiori applications, configuration of Fiori Launchpad, customization and enhancement of existing Fiori applications to meet specific client needs, conducting testing and debugging of Fiori applications, troubleshooting errors in standard as well as custom Fiori app issues, providing training and support to end-users on Fiori applications, and staying updated with the latest trends and advancements in SAP Fiori and related technologies. You will also work closely with cross-functional teams to ensure seamless integration of Fiori applications with existing SAP systems. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an SAP Fiori Consultant or similar role. - Strong knowledge of SAPUI5, Fiori design principles, and SAP Gateway. - Experience with SAP S/4HANA is a plus. - Familiarity with programming languages such as JavaScript, HTML5, and CSS. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - Strong experience in delivering application development or enhancement work, right from requirement gathering to post-production support. - Deep understanding of ITIL and ITSM processes and methodology. - Ability to manage cross-functional and technical teams, drive functional and technical discussions, handle change requests, and work effectively in a global, cross-functional team environment. Preferred Skills: - SAP certification in Fiori or related areas. - Experience with Agile methodologies. - Ability to work independently and as part of a team. Join EY in building a better working world, where diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with a high-quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc) or comparable job experiences. You should have 1-3 years of experience in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with a Global client. Responsibilities include providing support for SAP BRIM module incidents, ensuring minimal disruption to operations, supporting incident solving by analyzing incidents raised by users and providing solutions, exposure in delivering Application development or enhancement work, understanding of ITIL and ITSM processes, ability to manage cross-functional and technical teams, working closely with customers and teams to ensure timely follow-up and addressing of issues and requests, handling change requests with a clear understanding of new business requirements, and more. Ideally, you'll also have experience in SD integration points with other SAP modules like FI, SD, PP, and PM, as well as SAP Certification in SAP SD / BRIM. As an SAP BRIM Staff Consultant, you will provide day-to-day Application Management support for SAP Applications across IT Service Management, lead and coordinate the resolution of complex technical issues and system outages, collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on SAP BRIM solutions and designs, develop and maintain documentation, mentor and train junior SAP BRIM Team Members, keep abreast of industry trends and SAP best practices, participate in on-call rotation, and provide off-hours support as needed. EY looks for a team of people with commercial acumen, experience, and enthusiasm to learn new things in a fast-moving environment. You will have opportunities to work with EY Data practices globally with leading businesses across a range of industries. Working at EY offers support, coaching, and feedback from engaging colleagues, opportunities to develop new skills and progress your career, freedom and flexibility to handle your role in a way that's right for you, and more. About EY: As a global leader in assurance, tax, transaction, and advisory services, EY is dedicated to building a better working world. EY exists to create long-term value for clients, people, and society, and build trust in the capital markets. EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate, working across various services to find new answers for the complex issues facing the world today.,

You are a seasoned Sr. Infra Developer with 4 to 8 years of experience, looking to join our team. Your expertise lies in various ServiceNow modules such as Strategic Port Mgmt, ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Your role primarily involves optimizing and managing infrastructure services within a day shift hybrid model, eliminating the need for travel. Your responsibilities will include developing and implementing ServiceNow solutions to enhance infrastructure management and service delivery. Collaborating with cross-functional teams to seamlessly integrate ServiceNow modules like ITSM, ITAM, and HRSD. Optimizing ServiceNow Strategic Port Mgmt to align with organizational goals and enhance project outcomes. Managing and maintaining ServiceNow GRC for compliance with industry standards. Configuring and deploying ServiceNow FSM for streamlined field service operations. Utilizing ServiceNow CSM to enhance customer service management and user experience. Implementing ServiceNow ITOM to automate IT operations and boost system performance. Providing technical expertise in Authorize Cust Bill InvoiceAdj for accurate billing processes. Conducting system audits for performance assessments and continuous improvement. Collaborating with stakeholders to gather requirements and ensure technical specifications. Ensuring security and integrity of infrastructure systems through proactive monitoring. Staying updated on the latest ServiceNow features and best practices. Your qualifications should include proficiency in ServiceNow modules, especially ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Strong domain skills in Authorize Cust Bill InvoiceAdj processes. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team setting. Strong communication skills for effective interaction with stakeholders and team members. A proactive approach to learning new technologies and methodologies. You are required to have certifications like Certified ServiceNow System Administrator and ITIL Foundation Certification.,

You will be responsible for planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of various aspects of the ServiceNow platform. Your role will involve providing software development and customization services, such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Additionally, you will need to obtain and analyze business requirements to propose sustainable solutions within the ServiceNow environment. Furthermore, you will coordinate and resolve complex technical data and transformation issues. To be successful in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. You should have expertise in developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, as well as client and server-side scripting. Experience with ServiceNow modules like PPM, CSM, and ITOM will be considered an advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, as well as experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js is required. The essential qualifications for this role include being a Certified System Admin, having a valid passport, and holding a Bachelor's degree or an equivalent combination of education and experience.,

About Us At Bank of America, you will be part of a company driven by a common purpose to improve financial lives through the power of connections. Emphasizing Responsible Growth, we prioritize delivering for our clients, teammates, communities, and shareholders every day. Being a great place to work globally is crucial to driving Responsible Growth. We are committed to fostering a diverse and inclusive workplace, valuing individuals with various backgrounds and experiences. Our investment in teammates and their families includes competitive benefits to support physical, emotional, and financial well-being. Bank of America promotes collaboration and offers flexibility to employees. Our approach to flexibility varies based on roles within the organization. Joining Bank of America means embarking on a rewarding career with opportunities for learning, growth, and impact, empowering you to make a difference. Global Business Services Global Business Services provides Technology and Operations support to Bank of America's Lines of Business and Staff Support Functions through a globally integrated delivery model and resilient operations. Known for flawless execution, sound risk management, operational excellence, and innovation, Global Business Services operates in India through BA Continuum India Private Limited (BACI), the operating company for India operations of Global Business Services. Process Overview The Global Technology Service Management team focuses on designing, implementing, and managing next-generation Service Management policies, processes, and solutions to ensure stable, resilient, and available technology services for customers and employees. Job Description As a ServiceNow Senior Technical Architect (STA) at Bank of America, you will lead significant workstreams to implement and maintain end-to-end automated solutions. Collaborating with the ServiceNow Global Development Team, you will play a key role in addressing complex challenges and feature design on the ServiceNow platform. Working closely with the Principal ServiceNow Solution Architect, you will contribute to solution fit, platform scalability, and implementation best practices. Your responsibilities will include defining and maintaining target architecture, enforcing engineering standards, guiding development teams, managing code quality control, and ensuring alignment with the target state architecture. Additionally, you will assist in triaging and resolving issues during all phases of development, as well as providing input on implementation design for complex features. Requirements - Education: B.E/BTech Comp Science, M.C.A - Experience Range: 12 years - 20 years - Certifications: ServiceNow Certified Implementation Specialist (ITSM, Security Incident Response, Vulnerability Response, Risk & Compliance) - Foundational Skills: ServiceNow technical consulting and development experience, ITIL certification - Desired Skills: ServiceNow cloud platforms, architecture, and various technical aspects related to ServiceNow implementation and management - Work Timings: 8.30 am - 5.30 pm and 2.30 pm - 11.30 am - Job Location: Chennai/Hyderabad If you are looking for an opportunity to work on innovative solutions and contribute to the growth of a global organization, Bank of America invites you to join our team as a ServiceNow Senior Technical Architect.,

The ServiceNow Administrator will report directly to the Product Owner for ServiceNow. You will mentor other ServiceNow Administrators to help them master the platform and provide continuous service improvements. It is essential for you to understand the platform modules, including Incident Management, Change Management, Problem Management, and CMDB. You must have the ability to create workflows, configure forms, manage user roles, enhance scripting abilities, and be proficient in JavaScript to write efficient scripts using Glide API. The ideal candidate will have extensive experience in guiding individuals to understand, manage, and support the ServiceNow platform. You should be able to communicate technical concepts and workflows clearly to end-users. Troubleshooting platform-specific issues and fixing them should be within your skill set. A strong understanding of database concepts like tables, relationships, queries, and reporting is necessary. Collaboration with various teams such as IT, Dev, and HR is also expected. Understanding scoped vs global applications, following standard ServiceNow release processes, promoting code via update sets, and adhering to support processes for scheduled upgrades and security patches is crucial. You should comprehend platform components and their utilization to achieve desired results and follow Consilio JIRA workflow processes. The right candidate will be an energetic self-starter and a ServiceNow expert. Responsibilities: - Certified ServiceNow System Administrator preferred - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - Collaborate with Service Asset & Configuration Management teams for expanded Discovery functionality - Create custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworks - Manage CMDB health to support Assets and Configuration - Configure and create notifications, UI pages, UI macros, scripts, etc., in ServiceNow - Responsible for application support, operational activities, code migrations, replications, patching, and upgrades following company policies and standards - Create and maintain process and knowledge documentation for ServiceNow Admins and end-users - Utilize ServiceNow import templates for data loading and extraction - Manage the setup, administration, and configuration of field system support application and tools - Understand new ServiceNow features, drive platform expansion, and stay updated on ServiceNow updates and deprecated functionality - Minimum 4 years of IT experience in application operations within a large-scale complex environment Qualifications: - Bachelor's degree in computer science, Data Analytics, or equivalent experience - Minimum 4+ years of hands-on experience as a ServiceNow Administrator with expertise in various ServiceNow modules - Proficiency in JavaScript, HTML, CSS, REST APIs, Flow Designer, Process Automation Designer, and Integration Hub - Experience working with enterprise systems like HRIS, ERP, CRM, and designing playbooks within CSM using the CSM Agent Workspace - Strong verbal and written communication skills, ability to explain complex technical requirements to non-technical individuals - Capacity to work independently in complex projects with significant responsibility - Thorough knowledge of SDLC About the Company: Consilio's consulting and services teams support legal departments of multinational corporations and their outside counsel to respond to legal matters efficiently. The company focuses on delivering service excellence globally by offering eDiscovery, document review, and legal consulting services. Consilio values excellence, passion, collaboration, agility, people, and vision in providing innovative solutions to clients worldwide.,

As the Vice President of Infrastructure Engineering & Support within Fiserv Technology Services, you will be instrumental in collaborating closely with CTO portfolio leaders and CIO teams to address various infrastructure requirements and transformation initiatives. Your role will involve driving efficiency, optimization, and service delivery while overseeing a significant portion of the global organization based in Global Services. It will be your responsibility to champion service excellence, maintain platform stability, security, and resilience, and enable Fiserv clients and customers. Your deep technical expertise, architectural knowledge, and domain skills, coupled with a commercial mindset and fiscal prudence, will ensure the delivery of world-class solutions that enhance the Fiserv brand. In this role, you will: - Take ownership of the end-to-end operating model within FTS. - Regularly engage with business stakeholders to understand their needs, involve them in joint planning, and ensure high stakeholder satisfaction. - Serve as the single point of accountability and escalation for technology service provisioning to clients, the business, and the FTS organization. - Execute enterprise-wide programs and initiatives aligned with the overall strategy. - Promote the adoption and enhancement of strategic technology tools. - Utilize both technical and commercial acumen to drive business profitability through the technology solution portfolio. - Optimize technology utilization across internal and external stakeholders to meet functional and financial objectives. - Utilize initiative management, new product adoption, AI Ops, automation, and lifecycle management to achieve efficient technology outcomes. - Advocate for clients while owning the technology change roadmap. To be successful in this role, you should possess: - Over 20 years of experience in infrastructure engineering, with a focus on compute and storage technologies, operating systems, database, middleware, cloud, containers, and network services. - More than 10 years of experience in the banking and financial services industry. - 15+ years of experience in managing global teams and delivering technology service solutions. - A Bachelor's degree in engineering or computer science, or equivalent military experience. - Demonstrated expertise in ITSM, SRE, Automation, and Telemetry/AI Ops. - Experience in setting up and managing a command center for triaging and quickly restoring services. - Proficiency in Change Success and Proactive Problem Management. Additionally, it would be beneficial to have: - More than 15 years of experience in driving transformational improvements in infrastructure. - Extensive experience in leading large-scale infrastructure projects, including mergers and acquisitions. - Proven ability to manage third-party processors, hardware & software vendors, and external infrastructure providers. - Knowledge of ITIL controls and compliance processes to effectively manage vulnerabilities. - Strong leadership experience in building and sustaining a diverse workforce aligned with corporate and country goals.,

The Asset Management Specialist position involves being responsible for IT Service Management (ITSM) and IT Asset Management (ITAM). You will be overseeing the asset lifecycle management, managing service delivery, ensuring data governance, and establishing and maintaining Service Level Agreements (SLAs). We are looking for an experienced individual to join our dynamic IT team as an IT Asset Management (ITAM) Specialist. Your role will involve managing and overseeing the complete lifecycle of IT assets, ensuring compliance, optimizing asset performance, and supporting the effective delivery of IT services. Collaboration with IT Service Management (ITSM) teams, overseeing asset tracking and management, as well as driving improvements in processes, data governance, and SLAs will be key aspects of this position. Required Qualifications: - Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. - Minimum of 3 years of experience in IT asset management, ITSM, or a similar IT operations role. - Strong understanding of ITIL (IT Service Management) processes, particularly in asset management and service delivery. - Experience with asset management tools and systems such as ServiceNow, Ivanti, BMC Remedy. - Knowledge of data governance principles and practices. - Experience in establishing and managing SLAs related to IT services and asset management. - Strong analytical, problem-solving, and organizational skills. - Ability to work cross-functionally and manage vendor relationships effectively. Preferred Qualifications: - ITIL certification or other relevant industry certifications (e.g., Certified Hardware Asset Management Professional). - Experience in data security practices related to IT asset disposal and data wiping. - Familiarity with compliance standards such as GDPR, SOX, ISO 27001. (Note: This is a standard summary description of the information provided in the job description.),

The Senior Software Developer role at firstsourc in Hyderabad, IN involves developing strategic solutions for new services and functionality. You will design software, participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is essential for this position. Your primary responsibilities will include working with IT teams to implement future automations, integrating additional ServiceNow modules, and architecting ServiceNow automation along with integration with existing systems like Active Directory. You should have hands-on experience with REST API integration, different ServiceNow integration methods, and a strong understanding of Flow Designer. Knowledge of various ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB is crucial. Additionally, you will be responsible for implementing SAM Pro and HAM for clients, installing and configuring software products from ServiceNow, conducting workshops with clients, developing custom software solutions, and customizing ServiceNow applications focusing on the CSM module. You will also support the design and implementation of a platform operating model, create reports, gather requirements, and configure Service Operations Workspace. As a Senior Software Developer, you are expected to collaborate with team members, provide peer leadership, conduct project tracking activities, recommend modifications to existing processes, and identify ways to improve technical output. Proactive problem-solving, adherence to quality standards, compliance with regulations, and the ability to work independently on multiple projects simultaneously are key aspects of this role. The ideal candidate should have a Bachelor's degree in Computer Science with additional coursework in management or related fields, along with a minimum of 3+ years of software development experience. Proficiency in Windows and Unix operating systems, analytical skills, programming expertise, and excellent communication skills are essential for success in this position.,