5693 Itsm Jobs - Page 12

Lead greenfield ServiceNow ITSM & CMDB implementations Gather/analyze requirements with stakeholders Configure ITSM modules (Incident, Problem, Change, Request, Knowledge) Design CMDB with discovery, mapping & integrations Ensure ITIL best practices Required Candidate profile ServiceNow testing, training & support 5+ yrs ServiceNow, 2+ full-cycle ITSM/CMDB implementations Strong ITIL, CMDB, workflows, Discovery, APIs, integrations CSA required, CIS/ITIL preferred

Job description Major incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact. Main responsibilities Major Incident Management who will be responsible for: Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Matrix management of pe...

Role & responsibilities Must have good expereince on scripting and integration side Preferred candidate profile

About MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. Key Responsibilities: Enhance and support the ServiceNow platform Integrate ServiceNow with other corporate applications via web services, mid server, email etc Prepare test cases, automate them and execution of test cases Translate design comps and other specifications into working code Build responsive web applications Develop middlewar...

We are seeking a skilled Technical Content Writer who can create clear, concise, and engaging content for IT, automation, and enterprise technology domains. The ideal candidate will be responsible for drafting product documentation, knowledge base articles, process documentation, case studies, and marketing collaterals that effectively communicate technical information to both technical and non-technical audiences. The writer will work closely with engineers, consultants, and cross-functional teams to translate complex concepts into user-friendly content. Bachelors Degree in English, Communications, Computer Science, or related field. Excellent written and verbal communication skills with a ...

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential Mandatory Key Skills SEO,SEM,influencer marketing,digital advertising,content marketing,Marketing

Develop and implement global marketing strategies to drive customer engagement and brand awareness. Manage digital advertising, content marketing, and multi-channel campaigns across different regions. Must have expertise in SEO, SEM, influencer marketing, and performance analytics. Experience in handling international brand positioning and cross-border partnerships is required. Strong analytical and leadership skills are essential. Mandatory Key Skills SEO,SEM,influencer marketing,performance analytics,marketing strategies,customer engagement,digital advertising,content marketing,Marketing.

Develop and implement global marketing strategies to drive customer engagement and brand awareness. Manage digital advertising, content marketing, and multi-channel campaigns across different regions. Must have expertise in SEO, SEM, influencer marketing, and performance analytics. Experience in handling international brand positioning and cross-border partnerships is required. Strong analytical and leadership skills are essential. Mandatory Key Skills SEO,SEM,performance analytics,marketing,campaigns,advertising,brand positioning,Influencer marketing.

Develop and implement global marketing strategies to drive customer engagement and brand awareness. Manage digital advertising, content marketing, and multi-channel campaigns across different regions. Must have expertise in SEO, SEM, influencer marketing, and performance analytics. Experience in handling international brand positioning and cross-border partnerships is required. Strong analytical and leadership skills are essential. Mandatory Key Skills - SEO,SEM,influencer marketing,performance analytics,digital advertising,content marketing,Marketing

We are seeking an experienced and highly motivated Global IT Support Center Manager to lead our dynamic IT support team. This critical role is responsible for overseeing the 24/7 operations of our global IT support center, ensuring the delivery of exceptional technical support to our employees worldwide. The ideal candidate will be a strong leader with a deep understanding of ITSM processes, excellent problem-solving skills, and a proven ability to manage and motivate a diverse team. Key Responsibilities: 1. Team Leadership & Management: - Lead, mentor, and develop a team of IT support specialists across multiple geographies and time zones. - Manage team schedules, performance reviews, and p...

We are looking for a skilled Infrastructure and Platform Architect with 8-10 years of experience to join our team. The ideal candidate will have a strong background in IT Services & Consulting, with expertise in designing and implementing infrastructure and platform solutions. Roles and Responsibility Design and implement scalable and secure infrastructure and platform solutions. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for infrastructure and platform solutions. Troubleshoot and resolve complex technical issues related to infrastructure and platform solutions. Ensure compliance with industry standard...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2+L3 Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set: Role Overview: The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow. This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization. The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives. Key Responsibilities: Automation Strategy & Execution Define and le...

Level - L2 Configure and monitor Prisma Cloud for misconfiguration alerts across multi-cloud Integrate Prisma Cloud and container scanning into CI/CD workflows for real-time vulnerability detection and policy enforcement during build and deployment stages Track compliance risks (e.g., CIS, NIST, India-specific baselines) Analyse Prisma alerts, triage critical findings, and track remediation within SLA Integrate CSPM risk feeds into CI/CD dashboards and risk reports Share assessment reports and highlight high and critical findings with application teams Coordinate with infra/cloud teams and support remediation guidance Assist in identifying areas for automation and policy-as-code Configure KP...

Level - L2 Configure and monitor Prisma Cloud for misconfiguration alerts across multi-cloud Integrate Prisma Cloud and container scanning into CI/CD workflows for real-time vulnerability detection and policy enforcement during build and deployment stages Track compliance risks (e.g., CIS, NIST, India-specific baselines) Analyse Prisma alerts, triage critical findings, and track remediation within SLA Integrate CSPM risk feeds into CI/CD dashboards and risk reports Share assessment reports and highlight high and critical findings with application teams Coordinate with infra/cloud teams and support remediation guidance Assist in identifying areas for automation and policy-as-code Configure KP...

Level - L2 Configure and monitor Prisma Cloud for misconfiguration alerts across multi-cloud Integrate Prisma Cloud and container scanning into CI/CD workflows for real-time vulnerability detection and policy enforcement during build and deployment stages Track compliance risks (e.g., CIS, NIST, India-specific baselines) Analyse Prisma alerts, triage critical findings, and track remediation within SLA Integrate CSPM risk feeds into CI/CD dashboards and risk reports Share assessment reports and highlight high and critical findings with application teams Coordinate with infra/cloud teams and support remediation guidance Assist in identifying areas for automation and policy-as-code Configure KP...

Level - L2 Configure and monitor Prisma Cloud for misconfiguration alerts across multi-cloud Integrate Prisma Cloud and container scanning into CI/CD workflows for real-time vulnerability detection and policy enforcement during build and deployment stages Track compliance risks (e.g., CIS, NIST, India-specific baselines) Analyse Prisma alerts, triage critical findings, and track remediation within SLA Integrate CSPM risk feeds into CI/CD dashboards and risk reports Share assessment reports and highlight high and critical findings with application teams Coordinate with infra/cloud teams and support remediation guidance Assist in identifying areas for automation and policy-as-code Configure KP...