2998 Itsm Jobs - Page 10

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

We are seeking an experienced and highly skilled Business System Analyst Analyst to join our dynamic team. This role is critical to the success of our IT operations, ensuring the stability, efficiency, and continual improvement of our Service Management technology applications and related operational processes. About You experience, education, skills, and accomplishments : Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience of 2-4 years in IT operations, Service Management tools (such as ServiceNow), and complex technology environments. Strong understanding of ITIL processes and service management best practices. Demonstrated ability to solve complex problems and implement effective solutions. Hands-on experience configuring and maintaining enterprise systems and integrations. Excellent communication, collaboration, and documentation skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. What will you be doing in this role: Oversee and optimize Service Management technology platforms, ensuring high availability and performance. Manage, configure, and maintain system data, workflows, and integrations to meet business requirements. Troubleshoot and resolve technical issues, working closely with cross-functional teams to minimize impact and restore service. Monitor system performance and implement proactive measures to prevent disruptions. Collaborate with stakeholders to gather requirements and implement enhancements to improve efficiency and user experience. Document operational procedures, configurations, and solutions to build a robust knowledge base. Lead or participate in projects to deploy new features, upgrades, or migrations within the technology stack. Ensure compliance with internal policies, security standards, and best practices. It would be great if you also had Preferred Skills: ServiceNow Certified System Administrator or similar certifications. Experience with automation tools, scripting, or workflow orchestration. Familiarity with cloud platforms, monitoring tools, and security practices.

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Palo Alto Networks Firewalls Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a technically skilled and proactive Network Security Technical Lead to manage and enhance our enterprise security infrastructure. This role focuses on securing the network perimeter through the administration of Palo Alto Firewalls, Web Application Firewalls (WAF), Bot Protection, Email Security, Endpoint Detection and Response (EDR), and IPS/IDS systems.You will be responsible for firewall policy tuning, VPN support, DNS and IDS/IPS signature management, bot defense rule enforcement, and email threat protection. A key part of the role involves proactively identifying and addressing security gaps, ensuring compliance with internal standards, and continuous improvement through regular audits, service reporting, and cross-functional collaboration.Roles and ResponsibilitiesFirewall OperationsAdminister and support enterprise firewall systems, with a focus on Palo Alto platforms.Perform policy tuning and propose enhancements based on incident trends and evolving threat landscapes.Manage IDS/IPS signature updates, including additions, deletions, and modifications.Support URL filtering configurations and enforcement.Provide operational support for VPN services and troubleshoot connectivity issues.Identify security gaps and recommend remediation strategies as part of continuous improvement.Conduct quarterly firewall rule audits and generate compliance reports.Maintain and update operational runbooks and documentation.Manage patching activities for firewall infrastructure.Deliver regular service performance reports and participate in incident/problem/change management processes.Troubleshoot firewall configuration issues, including backup/restore and application break-fixes.Bot Protection SupportManage bot protection policies and rules using Cequence.Configure appropriate logging levels for bot traffic analysis.Perform troubleshooting and incident support related to bot activity.Apply and validate standard and emergency rule requests.Perform regular signature updates to maintain bot defense effectiveness.DNS SecurityFine-tune DNS policies and implement domain-based filtering using Cloudflare.Monitor and report on DNS threats weekly/monthly, including actions taken.Ensure DNS configurations align with enterprise security posture and compliance requirements. Professional & Technical SkillsFirewall Operations:Policy tuning, rule optimization, VPN support, and quarterly audit reporting using Palo Alto; incident-driven configuration backup, restore, and break-fix troubleshooting.Threat Prevention & IDS/IPS:Signature lifecycle management (add/update/delete), URL filtering enforcement, and patch management aligned with incident trends and continuous improvement goals.Bot Protection:Policy and rule management, logging configuration, incident triage, and signature updates using Cequence Bot Defense; validation of standard and emergency rule requests.DNS Security:DNS policy fine-tuning, domain-based filtering, and weekly/monthly threat reporting using Cloudflare DNS.Operational Excellence:Service reporting, runbook maintenance, and change/problem/incident management across firewall and bot/DNS security layers.Tools & Platforms:Palo Alto, Cequence (Bot Defense), Cloudflare (DNS).Must-Have Skills: Strong hands-on experience with Palo Alto firewalls and associated security features.Proficiency with Cequence for Bot protection and Cloudflare for DNS security.Solid understanding of network security principles, VPNs, IDS/IPS, and URL filtering.Familiarity with ITIL-based incidents, problems, and change management processes.Ability to analyze logs and traffic patterns to identify anomalies and optimize rules.Experience with patch management, service reporting, and compliance audits.Strong documentation skills and attention to detail.Good-to-Have Skills: Exposure to cloud-based firewall deployments and hybrid network environments.Experience in automation or scripting for firewall operations and reporting.Familiarity with Service Now ITSM Tool Qualification 15 years full time education

Role & responsibilities Experience in designing and implementing solutions within ServiceNow is required. • Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customisation capabilities. • Experience of working knowledge on ServiceNow ITSM preferred. • Experience of developing within a customised ServiceNow instance. • 7-8 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. • Good working knowledge of JavaScript. • Experience in writing technical documents is essential. • Understanding of Agile methodologies and working practices. • Must be able to design, discuss, question and document system solutions. • Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. • Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability. • Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. • Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills. • Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. • ServiceNow Certification preferred . Preferred candidate profile

Roles & Responsibilities Experience: Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified. Understands and has experience with ServiceNow ITIL framework. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure. Certification in AWS and Azure is preferred. Experience with integration to third party tools via REST API, OOB ServiceNow Connectors. Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports.

The ServiceNow ITSM Administrator is responsible for managing, supporting, and maintaining the ServiceNow platform, specifically focusing on the IT Service Management (ITSM) modules: Incident management, Problem management, Change Management, Service Catalog, and Knowledge management, ensuring smooth operation and alignment with ITIL best practices by configuring the system, troubleshooting issues, managing user access, and providing end-user support. Role & Responsibilities: Managing user accounts, roles, and permissions within ServiceNow. Performing system maintenance, upgrades, and patching. Monitoring system performance and resolving technical issues Providing training and support to end users on ServiceNow functionalities Troubleshooting user issues and resolving support tickets Creating user documentation and training materials Troubleshooting workflows for incident, problem, change, and service catalog processes. Creating and maintaining service catalog items, including forms and approval processes. Setting up knowledge base articles and managing knowledge management workflows. Assisting with Configuration management (CMDB) and ITSM change tasks. Generate reports and dashboards to assist our customers and to track key performance indicators (KPIs) Analyze data to identify trends and areas for improvement Implementing ITIL best practices within ServiceNow Collaborating with IT teams to optimize service delivery processes Ensuring data integrity and accuracy within the ITSM modules. Problem Management: Proactively research and identify trouble-some trends as they develop; analyze trends and working with IT support teams to develop a long-range plan designed to resolve problems Assists in Event Management (ITOM) and CMDB tasks. Participates and helps to lead efforts of our Continuous Process Improvement initiative. Qualifications: Bachelors degree in computer science, engineering, or related discipline or equivalent work experience Strong understanding of ITIL framework and ITSM processes Expertise in ServiceNow platform administration, including configuration, customization, and workflow design Experience with scripting (e.g., JavaScript) for advanced customizations beneficial Excellent problem-solving and troubleshooting abilities Strong communication and collaboration skills to work with cross-functional team

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Broad IT experience with relevant years working within a large enterprise on implementation initiatives. Good experience in configuring ServiceNow which involves various modules like ITSM and HRSD. Strong technical knowledge of ServiceNow modules, 3rd party integrations. Good hands-on knowledge and experience of JavaScript, XML and XSL stylesheets, web services. Develop solutions in ServiceNow, prepare estimates, and work on capability presentation, Proof of Concept. Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. ServiceNow HRSD. Strong experience in ServiceNow development with HR Service Delivery. Hands-on experience in IT service management process design. Overarching understanding of the ServiceNow Enterprise product suite. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. ServiceNow Integration OR Implementation. You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

Job Title: Servicenow Developer Job Summary: Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC. Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

As a ServiceNow Architect with 10-15 years of experience, you will be responsible for leading the architecture and design of complex ServiceNow implementations. Your role will involve translating business requirements into scalable and efficient ServiceNow solutions, developing architectural blueprints, and setting technical standards. You will oversee integrations with third-party systems using REST, SOAP, and MID Server, and conduct design reviews and performance tuning to ensure optimal functionality. Your expertise in AIOps and Predictive Intelligence will be leveraged to enhance the ServiceNow platform. You should possess a good understanding of AI Search implementation for Virtual Agents. Your experience as a ServiceNow Architect should demonstrate deep knowledge of ServiceNow modules such as ITSM, ITOM (CSDM), SPM, and WSD. Proficiency in Flow Designer, IntegrationHub, and scripting languages like JavaScript and Glide is essential. Knowledge of CMDB, Discovery, Service Mapping, and App Engine will be key to your success in this role. Holding a Certified ServiceNow System Administrator certification is mandatory, and additional certifications such as CIS (ITSM, HRSD, CSM), CAD, and CTA are preferred. Strong communication, documentation, and leadership skills will also be vital in effectively collaborating with stakeholders and driving successful implementations. This role offers an exciting opportunity to work on cutting-edge ServiceNow projects and contribute to the continuous improvement of IT service management processes. If you are a proactive and innovative professional with a passion for architecting ServiceNow solutions, we invite you to join our team and make a meaningful impact in the world of IT service delivery.,

As a Service Desk Technician Level 1 at MarketStar, you will play a crucial role in providing exceptional technical support to employees and clients across global offices. Your primary responsibility will be to serve as the initial point of contact for end-users seeking technical assistance, whether through phone, email, or in-person interactions. Your dedication to technology, continuous learning, and outstanding customer service will be essential in delivering effective support for hardware, software, and network-related issues. Key Responsibilities: - Act as the first line of support for end-users seeking technical assistance via various channels. - Provide timely and courteous support for hardware, software, and network issues. - Log and manage incidents and service requests accurately using the TechServices ticketing system. - Troubleshoot and resolve issues related to Windows, Mac, and Chrome operating systems, Microsoft Office Suite, and basic networking. - Conduct hardware diagnostics, repairs, upgrades, imaging, and deploying new devices. - Assist with user account management, including password resets and Active Directory updates. - Maintain and track IT inventory for accurate asset management. - Support onboarding and offboarding processes by preparing and recovering computer equipment. - Escalate unresolved issues to appropriate IT support team members while ensuring a positive user experience. - Contribute to the documentation of support procedures and knowledge base articles. - Perform any other duties as assigned by TechServices leadership. Qualifications & Skills: - Pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+ (preferred). - Basic knowledge of Windows, Mac, Chrome OS, Microsoft Office 365, and fundamental networking concepts. - Familiarity with Active Directory, file servers, and backup solutions is advantageous. - Strong analytical and problem-solving skills with keen attention to detail. - Excellent verbal and written communication skills, including technical documentation. - Ability to provide high-quality customer service with professionalism and empathy. - Self-motivated with effective time management skills and task follow-through. - Capable of working independently and collaboratively in a fast-paced environment. Must Have Skills: - Strong troubleshooting knowledge of Windows & Mac OS, Microsoft Office suite, Browsers, VPNs, network, printers, and peripherals. - Experience with ITSM and ITAM tools for ticket and inventory management. - Analytical and problem-solving capabilities. - Ability to work independently, prioritize tasks, and manage multiple assignments in a dynamic setting. - Willingness to work in rotational shifts, including 24/7 availability. Join the TechServices team at MarketStar and be part of a culture that values exceptional customer service and continuous improvement. If you are passionate about IT support and eager to grow your career, apply now to become a valuable member of our dynamic team. What's in it for you - Continuous learning and entrepreneurial growth mindset. - Employee-centric benefits plan, including comprehensive health insurance, generous leave policy, well-being sessions, and work flexibility. - Opportunity to work with leading global brands and homegrown leaders. - Customized training programs for personal and professional development. - Equal opportunities employer advocating for diversity in the workforce. Please note that this job description provides essential information about the role's scope and is not exhaustive. Responsibilities may evolve to meet business needs over time. If you are ready for this exciting opportunity, hit the Apply Now button and take the next step in advancing your IT career at MarketStar.,

EXPERIENCE: 3-15YEARS Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow

We are hiring for our reputed client **ServiceNow developer** for a 2 days WFO contract position. Required skills: 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations. Deep understanding of CMDB architecture, CSDM framework and related processes. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. If interested, please share the resume @ shatagale@iitjobs.com

We are actively hiring individual developers for the following ServiceNow modules: GRC + TPRM (Third Party Risk Management) ITAM ITOM HAM SAM GenAI + Now Assist Note: Candidates can apply for one or more modules based on their expertise.

We are looking for a highly skilled and experienced professional to join our team as a Consultant in Capital Markets. The ideal candidate will have a strong background in IT Services & Consulting, with expertise in capital markets and consulting. Roles and Responsibility Collaborate with cross-functional teams to design and implement solutions for clients. Analyze market trends and provide insights to support business decisions. Develop and maintain relationships with key stakeholders and clients. Identify and mitigate risks associated with capital market transactions. Provide training and support to junior team members. Stay up-to-date with industry developments and regulatory changes. Job Requirements Strong understanding of capital markets principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with IT services and consulting firms is preferred. Familiarity with industry-standard tools and technologies is an asset.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Role We are looking for Solution Architects for designing data management solutions, having strong knowledge of architecting and designing highly available and scalable database on cloud He will deliver hands-on, business-oriented strategic and technical consulting to requirements towards cloud native and marketplace data / database management architecture and solutions Key Responsibilities • Designing PaaS and IaaS database technology (RDBMS, NoSQL, Distributed database) • Designing cloud infrastructure services (Compute, Storage, Network etc) for DB deployment • Design Database Authentication and Authorization (IAM, RBAC) solution • Capacity planning, performance analysis and database optimization to manage DB workload • Analysing and Identifying infrastructure requirements for on premise, and on other cloud environments like Azure, Google, AWS • Designing High Availability and Disaster Recovery solution for Database deployment on IaaS and PaaS platform • Designing database Backup and Recovery solution using native or enterprise backup solution • Designing database / data management and optimization job / task automation • Designing Homogeneous and Heterogeneous database migration solution within On-Premise or On-Premise to Cloud (IaaS and PaaS) • Designing database monitoring, alert notification/reporting, data masking/encryption solutions • Designing ETL / ELT solution for data ingestion and data transformation • Mentor implementation teams, handhold when needed on best practices and make sure the solution is implemented in right way • Prepare high-level and low-level design document as required for implementation team • Databases Technology and DB Services: Azure SQL, Azure SQL MI, PostgreSQL, MySQL, Oracle, SQL Server, AWS RDS, Amazon Aurora, Cloud SQL, Cloud Spanner, Cosmos DB, Azure Synapse Analytics / Google BigQuery / Amazon Redshift Educational Qualifications : Bachelor's degree in Engineering / Computer Science, Computer Engineering, Information Technology. (B.Tech / BE/ M.Tech/ MCA) - Full time What are the nature and scope of responsibilities the candidate should have handled? • Understand customer's overall data estate, business principles, operations, and discover / assessment database workload • Designing / complex, highly available, distributed, failsafe Cloud manage and unmanage database • HLD and LLD document preparation • Evaluate and recommend Cloud manage database services best suited for customer needs for optimal solution • Drive Cloud manage database technology initiatives end to end and across multiple layers of architecture • Provides strong technical leadership in adopting and contributing to open source / Cloud manage / Cloud unmanage database technologies Knowledge & Skills • Understanding of Public / Private / Hybrid Cloud solutions and Database services on Cloud • Extensive experience in conducting Cloud Readiness Assessments for database environment and observing business / technical perspectives • Knowledge of Cloud best practices and guidelines for database deployment • Knowledge of cloud native HA-DR and database backup solutions • Experience and Strong knowledge of Reference Architectures of Azure / GCP • Azure / GCP certified Architect (preferred) • Good Oral and Written communication • Ability to work on a distributed and multi-cultural team • Good understanding of ITSM processes and related tools • Willing to learn and explore new technologies

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Management (WFM)Workforce Experience AnalyticsAbility to perform under pressureProblem-solving skillsAdaptable and flexibleWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsSupport coordination and documentation for board and committee activities.Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting.Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication.Maintain and report governance-related data using Jira tracking systems. Qualification Any Graduation

>> Job DesCRIPTION Role & RESPONSIBILTY Conduct thorough and detailed cyber risk assessments for our clients, analyzing their digital infrastructure, systems, and security controls. Perform risk assessments on various applications, services, and infrastructure components. Collaborate with cross-functional teams to gather essential information and data required for comprehensive risk assessments. Deliver complex Infrastructure programmes with multiple business and technical risks that will impact the success of key business priorities Create and track a plan to deliver programme goals, including the technical implementation plan, ensuring colleagues and stakeholders are kept up-to-date Manage risks and Issues on the programme demonstrating tactics to resolve or mitigate Understand trade-offs in hardware and infrastructure delivery using experience and influencing skills to drive consensus with the Engineering and Product teams to obtain the best value and deliver brilliant technical solutions Able to foresee potential risks and issues, establish a process, facilitate discussion and manage escalations Able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges Collaborate with the Product and Engineering teams to define annual budgetary requirements Evaluate and interpret assessment results to identify potential vulnerabilities and risks and provide actionable recommendations for risk mitigation. Stay up to date with the latest cyber threats, attack vectors, and industry best practices to enhance the effectiveness of risk assessments. Prepare and deliver clear and concise reports summarizing the findings of risk assessments to clients and internal stakeholders. Provide expert advice and consultancy to clients, guiding them in implementing robust cybersecurity risk management strategies. Mentor and support junior team members to foster their professional growth and skills in cyber risk. Establish and sustain long-term profitable client relationships that drive value creation, delivery excellence and a positive client work environment. Manages client expectations and client satisfaction. Acts as an advisor and partner to the client. Design, develop and implement business strategies for clients to implement new and different approaches to business based on the innovation approach. REQUIREMENTS: A minimum of 5+ years of hands-on experience in Project/Program Management. Understand the key principles of ITSM and How this drive effective change into BAU Have experience of building credible relationships and influencing senior management Strong Project, Stakeholder & Programme management skills Good reporting skills for programs and financial forecasting Adept communication & influencing skills and adoptability to changes - Expert delivery experience with the following tools: - Jira - Confluence - Miro - Microsoft Project - MS Excel Demonstrated experience in project management and handling multiple assessments simultaneously. A proactive and self-motivated approach to work, with a commitment to continuous learning and professional development. Strong communication and stakeholder & conflict management skills. Strong analytical and problem-solving skills, with the ability to think critically and strategically. >> SELECTION PROCESS Candidates should expect 2-3 rounds of personal or telephonic interviews to assess fitment and communication skills. >> CRITERIA Education 60% above throughout academics One 3 years (at least) regular course is must either Diploma or Graduation Course: B.E. / B. Tech / MCA / M. Tech / MBA degree or equivalent Minimum 3 years of hands-on experience in conducting cyber risk assessments. Certification: CISM / CISSP / CCSP / CISA / CRISC / ITIL / ISO 27001/22301/20000 LI/LA / PCI DSS (At least one) CCNA / CCNP or equivalent (optional) Relevant certifications in OT security (GICSP, ISA/IEC-62443 or equivalent)

Skill required: Talent Development - Learning Content Development Designation: Service Delivery Operations Team Lead Qualifications: BE/BSc/Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Project Management which involves:Experience / expertise in executing a Learning Design and Development processUnderstanding client requirements from a learning standpointAbility to collaborate with the team, client stakeholders and ensure that a learning solution is provided to the clientResponsible for stakeholder management from a timeline, budget and overall quality standpointCreate estimates based on the solutionCreate schedules, manage staffing and deliver to client requirementsGood with risk management, able to identify risks and communicate risks proactively to the client - agree on a resolution with the clientEnsure that the required SLAs of Quality, Timelines and Client stakeholder management are metTalent Development processDevelop learning activities and supporting materials according to the content design plan. What are we looking for Program Project ManagementAgile Project ManagementProblem-solving skillsAbility to perform under pressureCommitment to qualityAbility to work well in a teamResults orientationTeam ManagementLearning Delivery InstructionLearning Content Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BE,BSc,Any Graduation

Project Role : Security Advisor Project Role Description : Provide enterprise-level advice to make organizations cyber resilient. Assist in navigating the complex landscape of cyber threats, ensuring robust digital asset protection while maintaining trust with stakeholders. Must have skills : Operational Technology (OT) Security Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary Skilled and detail-oriented IT/OT Security Engineer with hands-on experience in Armis for asset visibility and risk management across IT and Operational Technology environments. The ideal candidate will also have expertise in ServiceNow ITSM for incidents, problems, and change management processes.This role is critical for ensuring security and operational resilience across both enterprise and industrial networks, supporting continuous monitoring, risk analysis, and workflow automation. You will work closely with IT, OT, and security teams to ensure accurate asset inventory, threat detection, and efficient incident resolution.Key Responsibilities:IT/OT Security (Armis):Deploy, configure, and manage the Armis platform for complete visibility of IT/OT/IoT devices.Monitor device behavior, identify threats, and respond to anomalies in real time.Integrate Armis with SIEM and other security tools to enhance detection and response capabilities.Collaborate with OT/ICS teams to ensure non-intrusive visibility into critical infrastructure.Conduct asset risk assessments and report on vulnerable or non-compliant devices.ServiceNow ITSM:Utilize ServiceNow ITSM for ticket management (Incidents, Problems, Changes).Automate workflows and ensure timely resolution and proper escalation of security incidents.Integrate asset and threat data from Armis into ServiceNow for centralized incident management.Support audits and compliance efforts related to IT/OT security (e.g., NIST, ISO, NERC CIP). Professional & Technical Skills: Platform Health & Incident Management:Real-time monitoring of OT platform infrastructure, incident triage and investigation, patching, upgrades, and configuration/backup lifecycle management.Vulnerability & Asset Reporting:Monthly vulnerability assessments and reporting using Armis; asset enrichment, validation, and reporting in alignment with enterprise standards.Policy & Alert Management:Policy and rule maintenance, alert fine-tuning based on SOC feedback, and continuous baseline updates to reflect known good changes across ELC sites.Security Event Triage:Support for security incident enrichment, alert prioritization, and collaboration with SOC and ELC teams to suppress noise and escalate meaningful events.Vendor & Lifecycle Coordination:Vendor engagement for RMA, feature requests, and escalated troubleshooting; coordination of platform lifecycle activities and tool enhancements.Tools & Platforms:Armis (OT visibility and asset intelligence).Good-to-Have Skills: Experience with security policy governance and compliance frameworks.Roles and ResponsibilitiesPlatform Support:Monitor the health of OT platform infrastructure and ensure high availability.Lead incident management and root cause investigations.Oversee patch management and platform upgrades.Manage configuration backups and restoration processes.Coordinate with vendors for RMA, feature enhancements, and troubleshooting.Vulnerability Reporting:Generate and deliver monthly vulnerability assessment reports using Armis in the agreed format.Track and report remediation progress and risk posture improvements.Asset Management:Enrich asset metadata and validate asset inventory with client stakeholders.Provide accurate and timely asset reports for compliance and operational use.Policy Management:Maintain and update platform security policies and rules.Fine-tune security alerts based on SOC feedback and operational insights.Continuously update baselines to reflect known good changes at client stake holders sites.Security Incident Management:Support alert enrichment by providing contextual data from Armis.Partner with client stake holders and SOC teams to triage, tune, and respond to alerts.Deprioritize noisy alarms and escalate meaningful security events.Primary SkillOT Platform Security Operations with ArmisExperience8+ years of experience in cybersecurity or infrastructure operations, with at least 3 years in a Specialist role focused on OT platform support and security.Demonstrated expertise in Armis for asset visibility, vulnerability reporting, and alert enrichment in OT environments.Strong background in incident management, patching, configuration backup, and vendor coordination.Ability to stay current with emerging OT threats, security technologies, and industry best practices Educational QualificationBachelors degree in computer science, Information Security, or related field. Vendor Training, certifications or badges like Armis Cyber Defense Core Qualification 15 years full time education

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITSM, ITOM, ITAM and CSM modules . The ideal candidate should be well-versed with ServiceNow best practices, scripting, and workflow design, and be capable of delivering end-to-end implementations and enhancements. Key Responsibilities: Develop and customize ServiceNow applications across ITSM, ITOM, ITAM and CSM modules Configure workflows, UI actions, business rules, client scripts, and server-side scripting Implement integrations with external systems using REST/SOAP APIs Collaborate with architects and business analysts to understand requirements and deliver scalable solutions Participate in upgrade activities, performance tuning, and platform enhancements Follow ServiceNow development best practices and ensure code quality Required Skills: 5-8 years of hands-on experience in ServiceNow development Strong implementation experience in ITSM , ITOM (Discovery, CMDB, Event Management) , and CSM modules Proficiency in JavaScript, Glide APIs, and ServiceNow scripting Experience with integration frameworks and third-party tool integrations Familiarity with Agile/Scrum methodologies Good communication and collaboration skills Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Application Developer(CAD) Certified Implementation Specialist (CIS) ITSM / ITOM / CSM

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and developing ServiceNow applications.- Experience in JavaScript, HTML, CSS, and AngularJS.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Your role will also include overseeing the development process, ensuring that all stages are executed efficiently and effectively, and contributing to the overall success of the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education