The person should have live experience in web development along with hands onexperience in Javascript, html5/css3, XML / json, API integration andServiceNow functional expertise The person is good to have exposure to the ServiceNow ITSM or CSM servicecatalogue and integration capabilities with ServiceNow Preferable knowledge onTSM module is an added advantage ServiceNow The person should have live experience in web development along with hands on experience in Javascript, html5/css3, XML / json, API integration and ServiceNow functional expertise The person is good to have exposure to the ServiceNow ITSM or CSM service catalogue and integration capabilities with ServiceNow Preferable knowledge on TSM module is an added advantage

ServiceNow DevOps Expert to lead the charge in transforming our IT automationand service management capabilities In this role, you will be the visionaryand technical authority for all things ServiceNow within our DevOps ecosystem Your deep expertise in ServiceNow development, automation, and integration,particularly with tools like Ansible for configuration management and ServiceNow monitoring tools (including integrations with Prometheus), will be instrumental in optimizing our workflows, enhancing collaboration, and drivingefficiency across the entire software development lifecycle

Designing and coding: Creating and modifying ServiceNow catalogs, workflows, forms, lists, and business rules Testing: Producing and running test cases, and performing impact analysis and testing for platform upgrades and patching Documenting: Documenting code and application functionality Leading: Leading a team of ServiceNow developers Administering: Overseeing the day-to-day administration of the ServiceNow platform

Job Summary: The IT Asset Manager is responsible for overseeing the lifecycle of all IT assets within the organization, ensuring accurate tracking, compliance, and optimization. This role requires deep expertise in Configuration Management Database (CMDB) practices to maintain data integrity and support IT Service Management (ITSM) processes. Key Responsibilities: Asset Lifecycle Management: Track and manage IT assets from procurement to retirement. Maintain accurate inventory of hardware, software, and virtual assets. CMDB Management: Ensure the CMDB is accurate, up-to-date, and aligned with ITIL best practices. Define and enforce data standards, naming conventions, and relationships between Configuration Items (CIs). Collaborate with stakeholders to ensure CMDB supports incident, problem, change, and release management. Governance & Compliance: Ensure compliance with software licensing agreements and regulatory requirements. Conduct regular audits and reconciliations of asset data. Process Improvement: Develop and refine asset management and CMDB processes. Implement automation and integration with discovery tools and ITSM platforms (e.g., ServiceNow, SD plus ). Reporting & Analytics: Generate reports on asset utilization, lifecycle status, and compliance. Provide insights to support budgeting, forecasting, and strategic planning. Required Skills & Qualifications: Proven experience in IT Asset Management and CMDB administration. Strong knowledge of ITIL framework, especially Configuration and Asset Management. Hands-on experience with CMDB tools (e.g., ServiceNow, SD plus, Ivanti). Familiarity with discovery tools and integration techniques. Excellent analytical, documentation, and communication skills. Certifications such as ITIL Foundation, ServiceNow Certified System Administrator (CSA), or Certified Asset Management Professional (CAMP) are a plus. Preferred Background: Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT asset and configuration management roles. Experience in large-scale enterprise environments.

1.Design and implement end-to-end MDM solutions leveraging IDMC Core MDM microservice capabilities. 2. Develop data models, configure match merge rules, survivorship, and workflow processes within IDMC. 3. Document technical designs, configurations, and operational procedures. 4. Overall 3-6 years of hands-on experience with MDM solutions using IDMC 5. Strong understanding of MDM concepts: data modelling, hierarchy management, match merge, survivorship, and data governance. 6. Proficiency in configuring and deploying MDM workflows, business rules, and integrations within IDMC.

Develop transformation strategies and high-level business cases, clearly communicatingthe value of transformational change to IT executive leadership within customerorganizations Leadtransformation solutions by assessing the current state, including datamanagement, dependencies, compliance, security, application portability, ITdelivery models, and consolidation technologies like cloud automation,virtualization, containers, high availability and Disaster Recovery and new agesolutions around GPUs and AI Gaincustomer confidence on scoping and deliverables. Document and share intellectual propertysuch as processes, tools, deliverables, methodologies,and approachesthat further differentiate our solution propositions. JobResponsibilities: PresalesBusiness Pursuit of services like colocation, compute and GPU cloud(private, public, hybrid, hyperscaler), managed services, security services,network services and application services (Oracle, SAP, etc.). Lead thecreation of a high-level roadmaps, defining requirements, sizing estimates,design, specifications, and migration strategies with supporting ROI and TCOmodels Guide SEsto identify and plan for specific domain solutions that form part of theoverall landscape or independently work on solution creation depending on thescale and complexity of the solution Performcustomer assessments and recommend upgrades based on roadmap and capacity needs Oversee thedevelopment of detailed designs, project plans, migration strategies, andacceptance test plans Leaddiscussions around transformation and consolidation plans, project management,implementation Provide comprehensive solutions for third-party RFPs or customer requirements. Identifyand collaborate with third-party vendors for services Yotta cannot deliver Ensuresmooth solution transitions to delivery teams Follow andcommit with Yottas Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc) Undertake applicable trainings as communicated from time to time Participationin risk assessment process, contribute in achieving departmental management system objectives assist in maintaining PIMS controlsthroughout personal data lifecycle. Cross-functionalstakeholder management Additional activities: Create RFPsfor consulting opportunities and oversee the response lifecycle Develop newsolution consulting frameworks for transformation and integration projects Collaboratewith bid management teams to prepare standardized contractual documents Must have Skill: In depthunderstanding of the following domains colocation, compute and GPU cloud( private, public, hybrid, hyperscaler), managed services, security services,network services and application services (Oracle, SAP, etc.) and at leastexpert level knowledge of three of these domains Experiencedin technical solutioning and pursuit management for large enterprise customers Excellentcommunication and presentation skills Provenleadership and interpersonal skills Good toHave Skill: Eye todetail Proactiveand aptitude for technical Presales Persuasiveand Assertive Flair fortechnical writing Fairnegotiation skills Customer Focus Dealing with ambiguity Listening, Sensing Observing Building Trust Art of Skillful Conversation Creativity Problem Solving Intellectual Horsepower Prioritizing, Planning Organizing Action Orientation Accountability Process-Quality Excellence Building Collaborative Relationships Learning on the fly Qualificationand Experience: Bachelor's/ Masters Degree in Engineering / Technology / Computer Science FrameworkCertifications like ITIL / TOGAF / Zachman Framework TechnicalCertifications Minimum 12years of work experience

Should have previous experience working with Service Now. Service Now Management with knowledge in Incident, Request, Problem and Change Management. Ability to work independently with limited supervision Ability to work well with people from different disciplines with varying degrees of technical experience ITIL certification is preferred Working experience on other ITSM tools is an advantage Responsible For Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Creating user story, acceptance criteria, the definition of ready and definition of done in the agile framework Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement. Communicating the business directives, goals, and needs to the technical team and serving as business interface from the solution delivery team managing expectations and defining business satisfaction metrics. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives. Participate in planning initiatives, feasibility studies, cost/benefit analysis, and new systems design. Work with the QA team to prepare test scenarios and data. Document and manage business and functional requirements. Review user stories and acceptance criteria. Provide thought leadership in one of the functional areas, handle queries and competency building in the respective functional areas. Provide functional solution and clarification on the inter-module dependencies. Determine a projects requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research. Anticipate future requirements to ensure successful outcomes. Constrain requirements when necessary and focus on core business needs, rather than users personal preferences, functions related to trends or outdated processes, or other non-essential modifications. Organize requirements into related categories to effectively manage and communicate them. Use robust analysis and modeling tools to match strategic business objectives with practical technical solutions. At regular intervals in the project life cycle, safeguard and protect the business and users needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development. Emphasize simplicity and ease of use at all times, especially in implementation. Identify and avoid extraneous activities that do not solve the problem or help reach the objective. The business analyst is most knowledgeable about use cases; therefore, they continually verify the requirements and reject implementations that do not advance business objectives. In application maintenance, the focus is on preventing and correcting defects; enhancements or making changes to increase the value provided by the system.

Greetings from ZCLUS INDIA LIMITED. We are looking for long term role with our CMMI Level V Client for all "ServiceNow" Roles Send your CV to "madan@zclus.com" Need only ServiceNow DEVELOPERS!! No Support / Admin Requirement for this Project Required Candidate profile 1 - 2 Implementations / Integration Exp in Any Module. ITSM / CMDB / HRSD / ITOM Intergration / CSDM / Service Mapping Developer / Lead 1st Round Virtual 2nd Round F2F in Nearest Client Office.

Department: Information Technology Employment Type: Full Time Location: India Description V3locity, Vitech’s cloud-native administration, engagement, and analytics platform, is a transformative suite of complementary applications that offers full life cycle business functionality and robust enterprise capabilities. It marries core administration with superior digital experience and augmented analytics. Its modular design enables flexible, agile deployment strategies. V3locity employs an advanced, cloud-native architecture that leverages the unique capabilities of AWS to deliver a solution with unparalleled security, scalability, and resiliency. Senior Manager– IT Service Management (ITSM) Location: Hyderabad - Hybrid We are seeking a dynamic and experienced IT Service Management (ITSM) leader to lead and enhance our global IT and Cloud operations. The ideal candidate will oversee core ITSM functions, including Service Desk, Incident Management, Problem Management, Change Management, and Service Request Fulfillment in a 24/7, fast-paced software product environment. This leader will play a strategic role in driving continuous improvement, implementing best practices in ITSM, and maturing overall service delivery practices. What you will do: ITSM: Define and drive the ITSM strategy aligned with organizational goals and customer satisfaction. Lead and develop the ITSM function, including Service Desk, Incident, Problem, and Change Management teams based out of our Hyderabad Office. Drive adoption and maturity of ITIL practices across the IT organization. Service Desk Operations: Oversee global service desk operations, ensuring high-quality and timely technical support. Establish and monitor SLAs, KPIs, and customer satisfaction metrics. Ensure timely delivery of customer monthly SLA reporting, leveraging tools like New Relic. Manage on-call rotation for all Service Teams using tools like PagerDuty. Incident & Problem Management: Lead major incident response and communication processes, ensuring minimal impact and quick resolution. Drive root cause analysis, problem identification, and long-term resolution strategies. Maintain high availability and performance of business-critical services. Change & Release Management: Establish and govern change control procedures ensuring safe, secure, and timely releases. Collaborate with DevOps and engineering teams to align change processes with agile product development/deployment/releases. ITSM Tools & Reporting: Own and optimize the ITSM platform (e.g., ServiceNow, Jira Service Management). Own and deliver our monthly client SLA reporting cadence to customers Deliver regular operational reports, dashboards, and executive summaries leveraging Jira Service Management. Identify and implement continuous improvement opportunities based on data insights. Governance & Compliance: Ensure compliance with internal policies, external regulations (e.g., ISO, SOC2), and audit requirements. Maintain clear documentation and process alignment with industry standards (ITIL v4, COBIT). Team Development & Leadership: Lead, mentor, and develop a high-performing team of ITSM professionals. Foster a culture of accountability, collaboration, and service excellence. Manage vendor relationships and third-party service providers as needed. What We're Looking For: 12–15+ years of ITSM experience, with 5+ years in a Service Management role. Proven experience managing global service desk operations and ITIL processes in a product or SaaS environment. ITIL v4 certification; certifications in Agile/Scrum, COBIT, or PMP are a plus. High-level Technical knowledge / certification in AWS Cloud or other clouds. Hands-on experience with ITSM tools like ServiceNow, Jira Service Management, or similar. Working experience with tools in the Monitoring and Service Management space like New Relic, PagerDuty, Honeycomb, Splunk, etc.. Proven experience managing the incident lifecycle, problem, and change processes. Excellent communication, stakeholder management, and crisis management skills. Experience working with global teams across time zones. Prior experience in a software product or SaaS company is highly desirable. Strong business acumen and ability to align IT services with organizational goals. Able to work in shifts and lead the team technically to manage the tasks/issues that arise in the shift. Join Us at Vitech! At Vitech, you’ll be part of a forward-thinking team that values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive environment where you can grow as a leader while helping shape the future of our organization.

Overview Exp. - 3-6 Years Location - Hyderabad, Bangalore, Gurgaon, Mumbai Shift - 11 AM - 8 PM Skills - Exp. in Vulnerability mgt., vulnerability scanning tools such as Qualys, Tenable, or Rapid7, Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. OGS India plays a critical role for our group companies and global agencies by providing stellar products, solutions, and services across Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. With over 4000 talented colleagues in India, we are growing rapidly and are looking for professionals like you to help build the next chapter of our journey. Responsibilities Role Overview We have an exciting opportunity for an Analyst, Vulnerability Management at our Hyderabad office. This role is central to maintaining and enhancing Omnicom’s cybersecurity framework by overseeing vulnerability assessments, remediation guidance, and program governance. As a Vulnerability Management Specialist, you will drive day-to-day scanning operations, review security exposures, and ensure that the organization’s attack surface is minimized through proactive analysis and mitigation. You’ll also collaborate on vendor assessments and support strategic improvements to our enterprise vulnerability management program. Key Responsibilities Maintain and operate vulnerability scanning tools and associated processes. Conduct regular scans and assessments of enterprise environments to detect security vulnerabilities. Review findings, prioritize risks, and recommend remediations or security patches in coordination with IT and security teams. Develop and present exception and management reports; track remediation status and escalate unresolved risks. Assist in creating and maintaining quality metrics and dashboards for vulnerability program performance. Monitor vendor and third-party security postures; support governance and compliance protocols. Collaborate with cross-functional teams to support risk mitigation strategies and secure configuration management. Contribute to the evolution of Omnicom’s next-generation vulnerability management and threat detection frameworks. Qualifications Required Qualifications 3–5 years of experience in vulnerability management, information security, or a related discipline. Proficiency with vulnerability scanning tools such as Qualys, Tenable, or Rapid7. Familiarity with patch management workflows and remediation lifecycle practices. Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). Ability to analyse technical findings, assess business impact, and provide actionable remediation guidance. Effective communication skills with experience in stakeholder engagement and reporting. Detail-oriented with strong problem-solving skills and the ability to work independently or in a team setting. Preferred Qualifications Security certifications such as CompTIA Security+, CEH, or equivalent. Exposure to vendor risk management and third-party security assessment. Experience with ITSM tools and ticketing systems for remediation tracking

Position Overview: The Research Analyst will support the ordering and delivery of various Compliance investigative and intelligence cases contracted by Diligent clients through a dedicated central contact location. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales, customer success, and production teams ensuring an efficient and accurate process. This is a highly visible role that will partner with the internal teams to ensure customer orders are accurately represented and delivered in a timely manner. The analyst may also participate in cases undertaken for our Managed Services clients to include review and adjudication of Global Database Check and Media Monitor results as well as other investigative and client contracted administrative projects as assigned. This position will report directly to a Due Diligence Senior Project Manager within the Managed Services Group (MSG). Key Responsibilities Conduct analysis of information identified to ensure adherence to Diligent guidelines with respect to the type of Managed Services investigative product to which it applies, including regulatory compliance and other specific analysis which may be tasked. Conduct online research using various open source, publicly available sources in support of investigative and intelligence cases undertaken for our clients to include review and adjudication of Global Database Check and Media Monitor results. Fact check and reconcile information for accuracy and clarity to ensure quality control of deliverables, as directed by Diligent supervisors and/or management personnel. Upon assignment, complete administrative tasks for specific Client projects ensuring quality in all deliverables. Required Experience/Skills: Bachelor’s degree or equivalent business experience with required skills preferred. 0-3 years experience required Fluent in English and any other language is good to have Superior attention to detail in reviewing data. Able to work independently with analytical focus. Demonstrated good business judgement based on thorough research. Demonstrated ability to manage workflow to goals and timetables. Preferred Experience/Skills Passion for customer service both internal and external. Commitment to quality in work product.

Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (eg ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills

Lead end-to-end implementation of Dynatrace solutions across On-Prem, Cloud, and Hybrid environments. Participate in solutioning from inception through PoC to full deployment. Work closely with techno-functional presales teams to design Dynatrace-based solutions tailored to customer needs. Customize and integrate Dynatrace with ITSM, CI/CD, cloud-native, and DevOps ecosystems. Actively contribute to knowledge management by documenting solutions and best practices, and conduct cross-training for internal teams. Conduct product demonstrations and capability presentations for prospective and existing clients. Identify customer challenges and coordinate with the Dynatrace team or vendor for custom feature implementations. Ensure best practices are followe'd to maximize the value and capabilities of the Dynatrace platform. Stay current with AIOps trends and new Dynatrace features, and guide customers in adopting relevant updates. Key Skills & Qualifications: Strong expertise in application performance analysis and root cause diagnosis. Proven experience in deploying and configuring Dynatrace across various technologies and platforms. Hands-on experience with integrating Dynatrace with ITSM tools (eg, ServiceNow), DevOps pipelines, and monitoring frameworks. Ability to design and implement custom dashboards, alerting rules, tagging strategies, and management zones. Deep understanding of Dynatrace features and how to optimize its use within different enterprise setups. Preferred / Good-to-Have Skills: Familiarity with Python scripting, Docker, Kubernetes, and DevOps tools like Ansible, Jenkins, Chef, or Puppet. Experience in delivering product training sessions and showcasing Dynatrace s advanced capabilities to customers. Dynatrace Implementer Certification.

JD-ServiceNow ITSm, HRSD, CSm, FSm (Any Module) HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. ) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

: 2025-05-09 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Overview: We are seeking a strategic and hands-on ServiceNow Development Manager to lead part of our growing ServiceNow engineering team. This role will oversee platform development, manage a team of developers and admins, and ensure alignment with enterprise ITSM/ITOM goals. The ideal candidate combines technical depth with strong leadership and delivery skills. Responsibilities: Lead and mentor a team of ServiceNow developers and administrators Drive development best practices, code quality standards, and agile delivery Collaborate with stakeholders to translate business needs into scalable platform solutions Prioritize and manage development backlogs, project timelines, and resourcing Partner with architects to define platform strategy and roadmap Ensure compliance with governance, change management, and security requirements Act as an escalation point for complex development and integration challenges Qualifications: 7+ years of ServiceNow experience, including 2+ years in a management or lead role Proven ability to lead agile teams and deliver enterprise-scale solutions Deep knowledge of ITSM, CMDB, Flow Designer, Discovery, Integrations, and scripting in ServiceNow Strong understanding of ServiceNow development lifecycle and DevOps practices Excellent communication, stakeholder management, and team-building skills .

Overview Position Overview The ServiceNow Business Analyst will play a critical role in bridging the gap between business needs and technical solutions within our ServiceNow platform. This role involves gathering requirements, analyzing processes, designing solutions, and ensuring the effective implementation and optimization of ServiceNow modules. The ideal candidate will have strong analytical skills, a deep understanding of ServiceNow functionalities, and excellent communication abilities to collaborate with stakeholders across the organization. The ServiceNow Business Analyst will work primarily with Omnicom's corporate real estate team and the Omnicom ServiceNow team as well as other departments. This role requires a proactive, driven and dedicated individual who can work independently and as part of a team. Responsibilities Key Responsibilities: Requirements Gathering and Analysis: Conduct workshops and interviews with stakeholders to gather and document business requirements. Analyze existing processes and workflows to identify areas for improvement and optimization. Translate business requirements into clear and concise functional and non-functional specifications. Create user stories, use cases, and process flow diagrams to effectively communicate requirements. ServiceNow Solution Design and Implementation: Collaborate with ServiceNow developers and administrators to design and implement solutions that meet business needs. Configure and customize ServiceNow modules, primary the scoped integrated workplace management application Nuvolo* as well as ITSM, ITOM, ITAM, and others, as required. Participate in testing and validation of ServiceNow solutions to ensure quality and functionality. Develop and maintain comprehensive documentation, including process guides, user manuals, and technical specifications. Project Management and Collaboration: Assist in project planning, execution, and monitoring to ensure timely delivery of ServiceNow projects. Work closely with cross-functional teams, including IT, operations, and business units, to ensure alignment and collaboration. Provide regular updates and reports to stakeholders on project progress and status. Manage and prioritize multiple tasks and projects effectively. ServiceNow Optimization and Support: Identify and recommend opportunities for process improvement and ServiceNow optimization. Provide ongoing support and troubleshooting for ServiceNow users. Stay up-to-date with the latest ServiceNow releases and features. Assist in the development and delivery of training materials and user training sessions. Qualifications Qualifications & Skills Education: Bachelor's degree in information technology, Business Administration, or a related field. Experience: Minimum of four years of experience as a Business Analyst, preferably with a focus on ServiceNow. Proven experience in gathering and documenting business requirements, creating user stories, and developing process flow diagrams. Hands-on experience with ServiceNow. Experience with ServiceNow configuration and customization preferred. Experience with Agile or waterfall project management methodologies. Technical Skills: Strong understanding of ServiceNow platform architecture and functionalities. Proficiency in using ServiceNow tools and applications. Familiarity with scripting languages (e.g., JavaScript) and web technologies (e.g., HTML, CSS) is a plus. Familiarity with Database concepts is a plus. Soft Skills: Superior communication and interpersonal skills. Excellent analytical and problem-solving skills. Ability to work effectively both independently and in a team environment. Strong organizational and time management skills. Ability to communicate complex technical concepts to non-technical stakeholders. Strong documentation skills. Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) Business Analysis Certifications (e.g., CBAP, CCBA)

Overview Invoice Processing & Validation Ensuring purchase orders and invoices comply with company policies. Vendor Management Handling supplier accounts, resolving discrepancies, and maintaining relationships. Payment Processing Overseeing timely payments and reconciling accounts. Data Analysis & Reporting Conducting trend analysis on payment behaviors and supplier performance. Audit & Compliance Assisting in financial audits and ensuring adherence to internal controls. Responsibilities A&M budgeting Build working relationship with brand teams; developing a working knowledge of the work to be completed in the fiscal year Collaborate with control function to Initiate the aligned upon brand budget in the Oracle/ SAP systems; generating project numbers for each brand project Contact vendors for respective projects; & align on costs associated with services provided Request, review and maintain files related to final estimates from vendors Collaborate with Controls budget coordinators to process estimates & generate POs Manage tracking of completed estimates and POSs; accounting for remaining balances, needed estimates, open purchase orders, and prompt pays, etc. Complete adhoc analysis of cost buckets across brands to identify efficiency opportunities for future planning purposes Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA) Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology Create an inclusive and collaborative environment Qualifications Graduation, Post Graduation, CMA, PGDM

9-10 or more years of service management; ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details; Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members; Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members; Primary Skills They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. Secondary Skills Apart from these, other critical area is CMDB / Asset Management / SCAM The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.

Job Title: Business Manager ManageEngine & SOC Solutions Location: Gujarat, Bangalore and Delhi Function: Sales & Channel Management Job Summary We are looking for a dynamic and results-driven Business Manager to join our team at Lyncbiz , a new-age value-added distributor focused on IT management and cybersecurity solutions. Lyncbiz is part of a diversified business group with consolidated revenues exceeding INR 1,000 crore , providing strong financial backing, operational stability, and the strategic vision to scale innovative and emerging offerings in the Indian market. As the exclusive authorised distribution partner for ManageEngine in India , Lyncbiz is committed to empowering partners to deliver world-class IT operations and security services to their customers. In addition to our deep focus on the ManageEngine portfolio, we are actively expanding into the distribution of niche and differentiated technology offerings that address the evolving needs of enterprise customers across various industry verticals. In this role, you will lead regional sales initiatives, manage and enable a growing partner ecosystem, and build a strong pipeline for both ManageEngine and Managed SOC (Security Operations Center) services. You will also play a key role in expanding the partner base to support new OEM partnerships as they are onboarded, ensuring early traction and scalable growth across Lyncbizs evolving portfolio. Key Responsibilities 1. Sales of ManageEngine Solutions • Promote the complete suite of ManageEngine products, including ITSM, ITOM, endpoint management, Active Directory tools, and analytics • Deliver product demos, webinars, and enablement sessions to partners • Handle licensing, deal registration, and renewals in coordination with the OEM and partners 2. Sales of SOC Services • Position and sell Lyncbiz’s Managed SOC offerings to resellers and MSPs • Educate partners on key security concepts: SIEM, incident response, threat detection, and 24x7 monitoring • Collaborate with the SOC team for pre-sales support, onboarding, and PoCs 3. Channel Development & Partner Enablement • Build and nurture strong relationships with resellers, VARs, and MSPs to drive joint go-to-market initiatives • Onboard new partners and provide continuous training, marketing support, and sales assistance • Help partners build business plans for both ManageEngine and Managed Security Services 4. Pipeline Management & Reporting • Identify, qualify, and manage a pipeline of opportunities across assigned accounts and geographies • Meet or exceed quarterly and annual sales targets • Maintain accurate opportunity records in CRM and provide regular sales forecasts Key Result Areas (KRAs) / Key Performance Indicators (KPIs) • Sales Target Achievement: Meet or exceed quarterly and annual sales quotas for ManageEngine and SOC services through the reseller channel • Partner Activation: Onboard and activate a defined number of new resellers/MSPs per quarter • Pipeline Health: Maintain a qualified sales pipeline of 3–4x the quarterly sales target • Forecast Accuracy: Maintain forecast accuracy within 15% of actual sales • Enablement Activities: Conduct at least two partner enablement sessions or webinars each month • CRM Hygiene: Ensure 100% opportunity and activity logging in CRM with timely updates Required Qualifications • 2–5 years of experience in IT infrastructure or cybersecurity sales, preferably within a distribution or partner-led environment • Familiarity with ManageEngine or similar platforms (e.g., SolarWinds, ServiceNow, Ivanti) • Strong understanding of SOC services and cybersecurity fundamentals • Excellent communication, presentation, and negotiation skills • Proven ability to manage and grow reseller relationships, and align with new OEMs as needed Preferred Qualifications • Established network of IT resellers, VARs, systems integrators, or MSPs • Experience with ITSM, endpoint security, SIEM, or network monitoring tools • Technical understanding of IT infrastructure, Active Directory, endpoint security, or security frameworks like ISO 27001/NIST What We Offer • Competitive compensation with high-growth potential • CTC: Up to 12 LPA (6 LPA fixed + 6 LPA variable, linked to achievement of quarterly/annual targets) • Opportunity to represent leading global IT and cybersecurity brands • Structured onboarding and continuous product training • Fast-paced, entrepreneurial environment with significant career growth opportunities

LTIMindtree Hiring for a BA IT Service Management with (Remedy / Helix) Notice period-immediate to 30 days. Exp-6 to 10 yrs. Location- PAN India Skill Combination: IT Service Management with (Remedy / Helix) if interested Share me these details along with CV-Richa.Srivastava@ltimindtree.com Total Experience- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Date of Birth- PAN No- Passport size photo- Availability for interview (YES/NO)- Job Description- IT Service Management (Remedy / Helix) - e2e Workflow across all functionalities Create and Maintenance of Low Level Design and Field Mapping document Conversion of Use Case into Test Cases Managing CMDB (managing of CI, sites and equipments) Communication Skills / Presentation Effort Estimation Integration/Rest APIs Databases: RDBMS/NOSQL, Postgresql Frontend: HTML/CSS/XML/Java script/React Regards HR | Talent Acquisition

The ideal candidate must have extensive hands-on expertise in ServiceNow modules, scripting, flow designer, ACLs, and integrations. Experience in Agile methodology, effective troubleshooting, legal domain awareness, and compliance knowledge is preferred. CSA certification is a plus. Candidates must exhibit strong communication, collaboration, and documentation skills. Location- Jaipur,Chandigarh,Chennai,Pune,Bengaluru,Hyderabad,Noida, Thiruvananthapuram, Indore, Nagpur,Gurugram, Mysore, Mangalore, Bhubaneshwar

ServiceNow Developer,JavaScript,Workflows,Flow designers,Business rules & Client scripts,ServiceNow Integration,ServiceNow Scoped,ITSM,ITOM,CMDB,Service Portal, Integration Hub,JavaScript,Angular JS,XML,HTML,AJAX,CSS,HTTP, REST/SOAP,ServiceNow schema

LTIMindtree Hiring for a L3 Ticketing support Fault Management. Notice period-immediate to 30 days. Exp-6 to 10 yrs. Location- Remote (India) Skill Combination: Fault Management ,NOI based on IBM Netcool Suite (DASH, OMNIbus, IMPACT etc) if interested Share me these details along with CV-Richa.Srivastava@ltimindtree.com Total Experience- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Date of Birth- PAN No- Passport size photo- Availability for interview (YES/NO)- Job Description- Technologies used: Strong Foundation in Fault Management domain Telco Linux OS usage/administration JavaScript/Python Integration/Rest APIs Databases: RDBMS, Postgres, DB2 Communication Skills / Presentation Docker, Kubernetes Jira, GitLab, Confluence CI/CD with GitLab Tools Used: NOI based on IBM Netcool Suite (DASH, Omnibus, IMPACT etc) 6+ years experience with the fault Management (Telco domain) detailed knowledge Proficiency in IBM Netcool Suite, including NOI, DASH, Omnibus, and IMPACT Coordination experience with ARS/Remedy or Helix/ITSM Ticketing environments and other Nokia Managed Service tools High level troubleshooting and support to fix issues without the use of patches or any type of R&D function Knowledge of ITIL (Information Technology Infrastructure Library) practices. Previous experience in a similar role within a large-scale enterprise environment. Regards HR | Talent Acquisition

Essential Functions: Platform Maintenance: Ensure the stability and usability of the ServiceNow platform across production and non-production environments Configuration: Set up and configure ServiceNow applications and modules according to business requirements Customization: Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS Incident Management: Handle incidents, problems, and change requests related to the ServiceNow platform Data Management: Manage the Configuration Management Database (CMDB) and ensure data integrity using Discovery or equivalent methods Upgrades and Patching: Perform regular updates, patches, and code migrations to keep the platform up-to-date Documentation: Create and maintain process and knowledge documentation for team members and users User Support: Provide technical support and training to end-users and other stakeholders Knowledge, Skills & Abilities: Experience: At least 3 years of experience with the ServiceNow platform Certifications: ITIL certification and ServiceNow Administrator certification are highly desirable Skills: Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important Minimum Education and Work Experience Required: Bachelors degree in Computer Science, Information Systems or a related field is preferred

Role: ServiceNow Senior Developer Shift Timing: 3 PM IST to 12 AM IST, Monday to Friday Overview Hexaware is seeking a highly skilled ServiceNow Developer to assist in the implementation of Vulnerability Response,