12 Itsm Implementation Jobs

Job Title: Director, Service Management and Experience Lead Location: Hyderabad, India Join dsm-firmenich as our Service Management & Experience Lead and move IT support from reactive ticketing to experience led intelligence. In this strategic D&T role, you'll embed ITSM governance, enable automation powered process shifts, stand up Swarming and XLAs to industrialize a modern, user centric operating model. Your key responsibilities: Own the operating?model transition from process?centric ITSM to a unified, experience?driven support model that integrates product/platform teams, automation, and partner collaboration under a single value framework Governance & Change Enablement - Establish and ...

As a potential candidate for Synez Technologies Pvt. Ltd., a fast-growing IT solutions company specializing in digital transformation through cutting-edge enterprise platforms, you would be excited to know about the open roles within their ServiceNow Practice/ITSM department. **Role Overview:** You would be responsible for developing, configuring, and customizing ServiceNow ITSM modules, building workflows, business rules, and integrations using ServiceNow Studio, and collaborating with BA and QA teams for requirement analysis and testing. You would ensure code reusability and implement best practices for development. **Key Responsibilities:** - Develop, configure, and customize ServiceNow I...

Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G...

As a ServiceNow Developer specializing in HR Service Delivery (HRSD) and IT Service Management (ITSM), you will be responsible for developing, configuring, and customizing ServiceNow modules to optimize solutions for HR Case Management, Employee Service Center, and ITSM processes. Your role will involve working on Service Portal, Strategic Portfolio Management (SPM), or IT Operations Management (ITOM) to enhance ServiceNow functionalities. Additionally, you will be required to create and fine-tune scripts such as Business Rules, Client Scripts, UI Policies, and Script Includes to ensure system efficiency and performance. Your primary responsibilities will include implementing ServiceNow HRSD...

Responsibilities: * Implement ITSM processes using ServiceNow platform. * Develop custom scripts for clients' needs. * Manage incidents through HRSD, SPM & ITIL framework. * Ensure compliance with UI policies & business rules. * CSA , CIS-ITSM - must Work from home

Create a workflow, perhaps with a customized task or using an actual Service Now Workflow. Solve some more complex problems around automation, orchestration, integration, and customer-facing processes. Create Custom Table, create a daily job to consume data and populate the custom table, use business rules for the ingestion. Create a pretty, easy-to-use web page for searching the custom table. Modify and existing Service Catalog to insert records in the custom table. End to end testing before code promotion to prod - smoke testing, sanity testing and regression testing. Develop SNOW forms and workflow independently from requirement gathering template. Troubleshooting of issues and fixing Dep...

As a Service Management - Tech Support Engineer, you will be responsible for providing customer-facing technical support, particularly for web-based products or e-commerce. The role requires a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, having at least 2 years of experience in customer-facing technical support is essential, with a preference for experience in ServiceNow Development/Administration. To excel in this position, you should possess a demonstrated creative problem-solving approach, strong analytical skills, and proficiency in analyzing log files and standard debugging concepts. Familiarity with incident management, knowledgebase...

Description We are seeking an experienced ServiceNow Developer to join our team in India. The ideal candidate will have a strong background in ServiceNow development, with the ability to design and implement solutions that meet our business needs. You will work closely with cross-functional teams to enhance and support our ServiceNow platform. Responsibilities Design, develop, and implement applications on the ServiceNow platform. Collaborate with stakeholders to gather and analyze requirements for new features and enhancements. Customize ServiceNow modules according to business needs and best practices. Integrate ServiceNow with other systems and applications using APIs and web services. Pr...

Roles & Responsibilities As a Java Spring Boot Developer, will be one of the key members of the team building the next generation, highly scalable Enterprise Applications. He / She will coordinate with Technical Architect, Development Leads in understanding the project requirements and work on effective implementation. We Want You To Have Minimum 3 - 6 years of IT experience in implementing Java 8, J2EE and related Java technologies Gained experience in Design Patterns. Experience in implementing Java Spring Boot Excellent expertise in Java 8, Multithreading, Microservices Good knowledge of Linux, Unix, Bash, Python scripting. Good knowledge of MongoDB and NoSQL concepts. Proficiency in Adva...

A ServiceNow Architect is responsible for designing and implementing solutions on the ServiceNow platform. They ensure that the architecture aligns with business requirements and industry best practices. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions. Roles and Responsibilities Design and Architecture: Develop and maintain the overall architecture of ServiceNow implementations. Technical Leadership: Provide strategic recommendations and technical guidance to clients and team members. Solution Development: Create technical solutions, including workflows, integrations, and custom applications. Documentation: Develop ...

Your role and responsibilities The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Preferred technical and professional experience Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management.

Description We are seeking an experienced ServiceNow Architect to lead the design and implementation of ServiceNow solutions in our organization. The ideal candidate will have a deep understanding of the ServiceNow platform and a proven track record of delivering high-quality solutions that meet business needs. Responsibilities Design and implement ServiceNow solutions to meet business requirements. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Develop custom applications and enhancements on the ServiceNow platform. Perform system administration tasks including user management, role assignments, and security controls. Integrate Service...