3 Itsm Framework Jobs

The DRP, Storage, and Backup Engineer (Cloud-Enabled) is responsible for designing, implementing, and managing resilient storage, backup, and disaster recovery (DR) solutions across hybrid infrastructure including on-premises environments (VMware, Hyper-V), Azure Cloud, Azure Stack HCI, and other supported platforms. This role is crucial in ensuring the integrity, availability, and compliance of enterprise-wide data, leveraging cutting-edge technologies to protect business-critical workloads. Lead the planning and architecture of DR, backup, and storage strategies that span on-prem (VMware, Hyper-V) and cloud (Azure, Azure Stack HCI) environments. Develop long-term strategies for capacity management, data lifecycle policies, and disaster recovery across hybrid platforms. Collaborate closely with infrastructure, application, and compliance teams to align backup and storage goals with business continuity and regulatory requirements. Design and implement backup and storage solutions using Veeam Backup & Replication (on-prem), Veeam for Azure, and Azure-native backup tools. Manage Dell Data Domain appliances for data protection, deduplication, and secure offsite retention. Configure and maintain Dell PowerStore storage arrays for structured and unstructured workloads, including VM-based environments. Plan and execute workload migrations from VMware and Hyper-V to Azure, ensuring backup/DR coverage during and after transition. Utilize Terraform and Azure Arc to manage hybrid backup policies and DR automation. Optimize infrastructure using tools like Azure Cost Management, Azure Advisor, and Veeam ONE. Administer backup and replication jobs for VMware vSphere, Microsoft Hyper-V, and Azure VMs, ensuring adherence to RPO/RTO targets. Manage and test backup/restoration workflows using Veeam Enterprise Manager, Azure Backup, Azure Site Recovery (ASR). Ensure storage performance and availability using systems like Dell PowerStore and Dell Data Domain. Regularly perform DR drills across on-prem and cloud environments using Veeam and Azure Native Backup. Configure and enforce data protection policies across multiple environments, ensuring encryption, access control, immutability, and legal hold where applicable. Configure and maintain Wasabi cloud storage as a long-term, cost-effective backup target across tools like Veeam and Azure Backup, with immutability and legal hold support. Monitor backup operations and storage health using Nagios (on-prem) and Azure Monitor (cloud), with proactive alerting and root cause analysis. Monitor, analyze, and report on backup success, DR readiness, storage utilization, and compliance using dashboards and reporting tools. Create and maintain comprehensive documentation for configurations, processes, and recovery procedures. Provide expert-level support for backup/DR escalations and collaborate with global teams to standardize backup policies and practices. Guide junior team members and cross-functional partners on the implementation and maintenance of DR and backup solutions. Participate in audits and compliance reviews, delivering backup reports and supporting remediation efforts where needed. Relevant licenses or certifications are required. 10-12 years of experience in relevant fields, including experience with VMware, Hyper-V, Azure Stack HCI, Azure Cloud, Wasabi cloud storage, Veeam, Azure Arc, Terraform, Dell PowerStore, and Dell Data Domain. Strong communication skills, technical writing proficiency, and advanced understanding of ITSM framework (ITIL) are essential. A bachelor's degree in Computer Science/Information Technology/Engineering or equivalent work experience is required. Fluent in English (written and spoken) with a structured way of working, curiosity, and strong problem-solving skills. Ability to work a 40-hour week with on-call support responsibilities and occasionally work after-hours or weekends during DR drills or emergency situations.,

The Shift Manager for the Global Helpdesk position at Walmart plays a crucial role in the IT environment by serving as the Single Point of Contact (SPOC) for Walmart Associates. As part of the client services team, you will be responsible for addressing various IT issues, such as End User Computing, Server, Network, Collaboration, AV Support, and other infrastructure services. Your primary duties will involve overseeing the day-to-day IT operations of the service desk, managing the service desk team, and ensuring continuous development and improvement of the service desk. Your responsibilities will include creating, managing, and maintaining service desk processes while ensuring adherence to standards. You will be tasked with developing a global support strategy, building the organization, establishing policies, and consolidating support work across regional offices into the global service desk. Additionally, you will lead the end-to-end ITSM service, identify and implement ITIL best practices, and provide strategic direction for Incident Management, Problem Management, and Ticket Management Lifecycle. To excel in this role, you should have at least 8 years of experience in IT Operations within medium to large corporations, with a focus on Service Management and back-office systems. A minimum of 3 years of experience as a shift lead/Manager for a global service desk is required. A deep understanding of Service Management using ITIL and ITSM frameworks, as well as experience in incident and crisis management, is essential. Possessing an ITIL Foundation Certification and familiarity with ITIL Service Operations will be advantageous. You should demonstrate a strong orientation towards technology service desk operations, including metrics, KPIs, and reporting. The ability to drive continuous improvement, manage priorities effectively, and work under minimal supervision is crucial. Excellent communication and documentation skills, attention to detail, and flexibility to work in a 24x7 environment with rotating shifts are also essential. In addition, experience with data set tools such as PowerBi, Tableau, DataBricks, and Dataiku is desired. As part of Walmart Global Tech, you will have the opportunity to work in a dynamic environment where your contributions can impact millions of people. Walmart values inclusivity and strives to create a workplace where every individual feels respected and valued. If you meet the qualifications and are looking to join a team that is at the forefront of retail disruption, then this role may be the perfect fit for you.,

8+ exp in IT support or service management 3+ exp in a leadership role Subcluster IT Support, SLAs and KPIs, Local Stakeholder Engagement, Service Management, Incident Resolution, Resource Allocation, Compliance and Security, Required Candidate profile IT support or service management, with local IT infrastructures and business environments IT infrastructure, systems, and support tools.