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Specialist, IT Service Desk Parexel

0.0 - 3.0 years

0 Lacs

hyderabad, telangana

On-site

As an IT Support Specialist at Parexel in Hyderabad, India, you will be responsible for providing assistance to end users, clients, stakeholders, and partners through call, chat, and email channels. Your key accountabilities include acting as a 24x7 support point for IT Infrastructure, Applications, and Site Services support teams. You will provide 1st line diagnosis and resolution for incidents and service requests, log relevant details into the ticketing tool, and escalate issues as needed. It will be your responsibility to adhere to work instructions, defined processes, SLAs, KPIs, and quality metrics to achieve IT goals. You will own tickets, follow up until resolution, and keep end-user...

Posted 3 months ago

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