646 Itom Jobs - Page 7

Position: ServiceNow Senior Developer Location : Bengaluru Who are we ? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow Senior Developer who will play a crucial role in designing, developing and deploying solutions using the ServiceNow platform. Primary expertise in ServiceNow SPM (Strategic Portfolio Management), with hands-on experience in ITSM, ITOM, and other modules. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: • Assists Business Process Analyst in estimating release-level effort. Takes ownership of complex business requirements. • Review requests for enhanced feature functionality and prioritize accordingly. Design and develop new ServiceNow applications and services. Work across applications to deliver new functionality and innovative solutions. • Work with the ServiceNow platform team, Platform and Process Owners to configure and maintain platform components. • Lead ServiceNow upgrades by planning and execution. Ensure latest platform upgrades and features are enabled. Manage instance security, user/group access and Access Control Lists (ACLs). • Manage and resolve incidents related to ServiceNow applications. Ensure platform stability and performance through application maintenance, user management and incident support. Contribute to ServiceNow releases and incident resolution. Conduct extensive reviews of new version release notes, identifying and documenting changes to platform functionality and assessing their impact. Work with ServiceNow and the broader community by participating in local user groups and knowledge events to expand platform knowledge and network. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of relevant ServiceNow experience. Must have : Minimum of two ServiceNow project implementations or support experiences in SPM, ITSM or ITOM. SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM Event Management Certificate Management Skillsets: ServiceNow Expertise: Deep hands-on experience in SPM, ITSM or ITOM and custom app development Development Skills: Proficient in scripting (JavaScript, Glide), Flow Designer, UI policies and integrations (REST/SOAP) Platform Knowledge: Strong understanding of CMDB, ACLs, Service Catalog and Performance Analytics Agile Delivery: Active participation in Scrum ceremonies, sprint planning and backlog grooming Collaboration: Works closely with BAs, architects and cross-functional teams to deliver scalable solutions Tools: ServiceNow, JIRA, Confluence, Git, Postman Quality & Support: Unit testing, peer reviews, documentation and post-deployment support Solution Mindset: Focused on scalable design, platform best practices and continuous improvement Certifications: • Certified ServiceNow System Administrator (CSA) - Must have • Certified ServiceNow Certified Application Developer (CAD) - Preferred • ServiceNow Certified Implementation Specialist: SPM & ITSM - Good to have

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Roles & Responsibilities : We are seeking a ServiceNow CMDB SME to join our Asset Management practice area as a CMDB Import & Configuration Specialist. This role is critical in ensuring the integrity, accuracy, and performance of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have hands-on experience with CI data imports, integrations, and governance practices, supporting ITSM and ITOM processes across the enterprise. CMDB Import & Configuration: Design and maintain CI import workflows using Import Sets, Transform Maps, Discovery, and Integration Hub. Configure CI classes, attributes, and relationships to align with enterprise architecture. Ensure automated imports are timely, accurate, and aligned with governance policies. CMDB Governance & Quality Control: Maintain high-quality CMDB data through established validation and reconciliation routines. Define, monitor, and report on CMDB health metrics (completeness, correctness, compliance). Execute audits and clean-up routines to remove stale, duplicate, or invalid CI data. Stakeholder Collaboration & Support: Partner with ITSM, ITOM, Infrastructure, and Asset Management teams to align CI data requirements. Serve as the SME for ServiceNow CMDB during project planning, incident response, and change activities. Provide training and guidance to operational teams and end users on CMDB best practices. Documentation & Continuous Improvement: Create and maintain documentation for CMDB processes, policies, and configuration standards. Recommend enhancements to import logic, CI structure, or governance based on evolving business needs. Participate in CMDB roadmap planning and ServiceNow platform upgrades. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8 + years hands on software development experience with ServiceNow CMDB configuration and data management. Deep understanding of CI classes (e.g. Server, Application, Database) and their relationships. Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications. Use CMDB data certification modules to maintain data accuracy. How IRE works with identification rules, reconciliation rules, and data sources. Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations. Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer. Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes. Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission. Ability to interpret and implement complex data models and CI relationship mappings. Strong communication and stakeholder engagement skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist – ITSM ServiceNow Certified Implementation Specialist – Discovery. Experience with ITOM (Event Management, Service Mapping) and HAM/SAM modules. Knowledge of infrastructure technologies, cloud environments, and enterprise architecture. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow Business Analyst to work with Krones AG Group entities and partner stakeholders. The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of ServiceNow ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other ServiceNow product areas. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: - Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs. Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights. Facilitate workshops and customer meetings to gather input, present ideas and guide discussions. Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications. Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices. Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules. Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable. Conduct user story mapping sessions to visualize and plan product features and enhancements. Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery. Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals. Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Maintain strong communication with clients and team members throughout the project lifecycle. Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement. Provide mentorship and training to other team members to build internal capabilities. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant ServiceNow experience. Must haves : Minimum of two ServiceNow project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst. ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning HRSD Module Experience Case Management Knowledge Management Virtual Agent Skillsets: ServiceNow Expertise: Hands-on experience with ITSM, ITOM, SPM, HRSD modules (any two or more) Business Analysis: Requirement gathering, process mapping, gap analysis, user stories Agile Delivery: Strong understanding of Scrum, backlog management and sprint planning Communication: Clear articulation of technical concepts to business stakeholders Collaboration: Cross-functional teamwork with CoE, developers and product owners Tools: ServiceNow, JIRA, Confluence, MS Office Training & Support: End-user training, documentation and post-go-live support Consulting Mindset: Problem-solving, stakeholder engagement and solution-oriented thinking Certifications: Certified ServiceNow System Administrator (CSA) - Must have

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow ITOM Service Mapping. Experience: 5-8 Years.

Job Description: The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on CMDB, ITOM, Service Mapping and Event Management along with ITSM. Good to have HAMand SAM. Key Responsibilities Will lead team ServiceNow developers and Testers Train team members on Discovery, Event Management, Service Mapping Conduct customer and internal Demos Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development Owns the requirement gathering sessions collaborating with various stakeholders. Convert user stories into technical solutions. Possess the ability to work independently with minimal management supervision Testing of new and existing functionality Documentation of new and existing process Train end users/stakeholders Experience and Skills Required 8+ years of experience in developing application using ServiceNow platform (Development & administration) Must have a lead a team in technical capacity Must have strong expertise on CMDB, ITOM-Discovery, Event Management, Integration with 3rd party monitoring tools Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc. Experience of Scoped application and Service Portal Should have good understanding about domain separation Excellent Analytical, Logical, communication and problem-solving skills Should have ServiceNow CSA (Certified System Administrator) ServiceNow Certified Application Developer Must have Certificatoins: CIS-Discovery; CIS-Event Management

HI we have urgent opportunity for service now complete remote Role : ServiceNow - ITOM L3 Engineer Experience : 6 Years minimum in ServiceNow Platform Support / DevOps Location : Banglore pune delhi hyderabad Shift Timings : Rotational Shifts *************************************************************************************************** MUST Have Mandatory skills (non-negotiable) • Must have excellent communication skills as this is for Global Support team with stakeholders across multiple countries • Minimum 4 years of Hands on experience with ServiceNow ITOM & overall 6 years in ServiceNow • Minimum 2+ years as L3 ServiceNow Engineer • should be ready to Work in Rotational shifts **************************************************************************************************** Requirement • 6+ years ServiceNow Platform Support experience minimum • 4-6+ years of hands on experience with ITOM. • Should have minimum 2 years of Hands on experience as L3 ServiceNow Support • Strong written and verbal communication skills • Experience working across multiple teams for effective implementation. • Ability to engage with a variety of internal and external stakeholders. • Solid interpersonal skills and the ability to build solid working relationships. • Thorough knowledge of identity administration and expertise to solve complex issues. • Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud management applications within the ITOM product line • Need hands-on experience in optimizing discovery, tailoring patterns and development. • Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network, and operating systems. • Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal. • Validate discovery results and troubleshooting as required. • Advise customers on ServiceNow ITOM best practices. • Assist with Service Mapping Processes and Best Practices • Guide customer configuration/implementations of the ServiceNow ITOM Platform • Need hands-on experience in troubleshooting ServiceNow Discovery incl hands-on Integration with other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods. • Need hands-on experience with scripting using JavaScript. • Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements: • The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM. • Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server, and network) will be a great fit. Good to have: • Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager. • Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub. • Experience implementing systems using the Agile/Scrum methodology. • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.). • Experience with- User Interface design and User Experience concepts KEY ROLES AND RESPONSIBILITIES: Monitoring and Event Management They ensure that the platform is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools, and respond to alerts. Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to business requirements. The Platform Support Engineer (ITOM) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary information. They liaise with all stakeholders including end users, vendors, carriers, and NTT Ltd. colleagues to expedite diagnosis of errors, incidents, events, and problems and to identify a resolution. These individuals liaise with vendors to ensure that any further features that are required in line with business requirements are actioned and implemented. The Platform Support Engineer (ITOM) performs simple and routine assignments that require good knowledge of the specified support function. They perform a variety of tasks related to but not limited to security access and administration and the testing and maintenance of internal systems. Support They investigate all line support calls assigned to them and identify the root cause of incidents, events, and problems. They ensure the efficient and comprehensive resolution of incidents, events, and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident, event, or problem to resolution within the business requirements. Where necessary, they escalate requests and exceptions to the Platform Support Manager. They provide continuous feedback to internal clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures. Incident, problem, request, and event management They will take responsibility for responding to calls, events, problems, and incidents via Service Now. They assist in analysing, assigning, and escalating the support calls when required. They also provide telephonic support to end users. They are required to identify the problem, incident, or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying, and selecting the appropriate solutions, including the development of a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and within business requirements. They update incidents, problems, requests and events with progress and resolution details and ensure the required knowledge base is updated accordingly. Reports These individuals track the relevant capacity metrics and provide detailed reports that enable the required increase in capacity in line with business requirements. The Platform Support Engineer (ITOM) is also responsible for producing breach and other reports that are necessary for the correct operation of processes.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Position : ServiceNow CMDB Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow CMDB expert who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies. Defining and enforcing naming conventions for configuration items (CIs). Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure. Performing data cleansing and deduplication activities. Manage the CMDB module, improving data representation accuracy. Develop and track key performance indicators for CMDB health. Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems. Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management. Mapping data from external systems to the CMDB schema. Data Governance: Defining data quality standards and metrics for the CMDB. Establishing data ownership and accountability across different teams. Implementing data validation processes to ensure data integrity. CSDM Hands on Experience in CSDM model and Life cycle. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of total experience and 5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM. Skillsets: Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications). Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed. Experience defining, documenting and implementing CI Data audits. Experience managing CI data in a ServiceNow CMDB. Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. Certifications: Certified ServiceNow System Administrator (CSA) Must have CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation

Hiring experienced ServiceNow Developers (5+ yrs) with expertise in ITSM, ITOM, CMDB, HRSD modules. Must have strong skills in JavaScript, Glide, workflows, integrations & upgrade cycles. Required Candidate profile ServiceNow Developer with 5+ years of hands-on experience in platform customization, scripting, module configuration, integrations, and upgrades across ITSM, ITOM, CMDB, and HRSD modules.

Role & responsibilities *************************************************************************************************** MUST Have Mandatory skills (non-negotiable) • Must have excellent communication skills as this is for Global Support team with stakeholders across multiple countries • Minimum 4 years of Hands on experience with ServiceNow ITOM & overall 6 years in ServiceNow • Minimum 2+ years as L3 ServiceNow Engineer • should be ready to Work in Rotational shifts *************************************************************************************************** Requirement • 6+ years ServiceNow Platform Support experience minimum • 4-6+ years of hands on experience with ITOM. • Should have minimum 2 years of Hands on experience as L3 ServiceNow Support • Strong written and verbal communication skills • Experience working across multiple teams for effective implementation. • Ability to engage with a variety of internal and external stakeholders. • Solid interpersonal skills and the ability to build solid working relationships. • Thorough knowledge of identity administration and expertise to solve complex issues. • Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud management applications within the ITOM product line • Need hands-on experience in optimizing discovery, tailoring patterns and development. • Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network, and operating systems. • Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal. • Validate discovery results and troubleshooting as required. • Advise customers on ServiceNow ITOM best practices. • Assist with Service Mapping Processes and Best Practices • Guide customer configuration/implementations of the ServiceNow ITOM Platform • Need hands-on experience in troubleshooting ServiceNow Discovery incl hands-on Integration with other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods. • Need hands-on experience with scripting using JavaScript. • Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements: • The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM. • Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server, and network) will be a great fit. Good to have: • Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager. • Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub. • Experience implementing systems using the Agile/Scrum methodology. • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.). • Experience with- User Interface design and User Experience concepts KEY ROLES AND RESPONSIBILITIES: Monitoring and Event Management They ensure that the platform is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools, and respond to alerts. Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to business requirements. The Platform Support Engineer (ITOM) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary information. They liaise with all stakeholders including end users, vendors, carriers, and NTT Ltd. colleagues to expedite diagnosis of errors, incidents, events, and problems and to identify a resolution. These individuals liaise with vendors to ensure that any further features that are required in line with business requirements are actioned and implemented. The Platform Support Engineer (ITOM) performs simple and routine assignments that require good knowledge of the specified support function. They perform a variety of tasks related to but not limited to security access and administration and the testing and maintenance of internal systems. Support They investigate all line support calls assigned to them and identify the root cause of incidents, events, and problems. They ensure the efficient and comprehensive resolution of incidents, events, and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident, event, or problem to resolution within the business requirements. Where necessary, they escalate requests and exceptions to the Platform Support Manager. They provide continuous feedback to internal clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures. Incident, problem, request, and event management They will take responsibility for responding to calls, events, problems, and incidents via Service Now. They assist in analysing, assigning, and escalating the support calls when required. They also provide telephonic support to end users. They are required to identify the problem, incident, or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying, and selecting the appropriate solutions, including the development of a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and within business requirements. They update incidents, problems, requests and events with progress and resolution details and ensure the required knowledge base is updated accordingly. Reports These individuals track the relevant capacity metrics and provide detailed reports that enable the required increase in capacity in line with business requirements. The Platform Support Engineer (ITOM) is also responsible for producing breach and other reports that are necessary for the correct operation of processes.

Job Title: ServiceNow Solution Architect Location: Bengaluru Job Type: Full-time Experience: 8-20 years total experience, including 5+ years on the ServiceNow platform Reports To: ServiceNow Practice Head About the Role: We are looking for a proactive and technically strong ServiceNow Solution Architect to lead design, development, and delivery of enterprise-grade ServiceNow implementations. As part of a growing ServiceNow practice serving multiple clients, you will play a critical role in crafting robust solutions that are scalable, secure, and aligned with client needs and platform best practices. Key Responsibilities: • Lead the architecture and design of ServiceNow solutions across one or more modules such as ITSM, ITOM, HRSD, CSM, SecOps, or GRC. • Conduct requirement analysis, process reviews, and technical workshops with customer stakeholders. • Translate business requirements into well-architected technical solutions, including integrations and automation flows. • Design data models, ACLs, custom applications, and workflows in adherence with ServiceNow development standards. • Serve as the technical lead for project delivery teams, supporting developers and consultants throughout the implementation lifecycle. • Review technical designs, custom scripts, and integrations to ensure maintainability and performance. • Build and promote reusable components, frameworks, and accelerators to increase delivery efficiency. • Provide technical leadership during presales, PoCs, and estimation exercises, as needed. • Keep up to date with ServiceNow features and advise clients on upgrade paths and enhancement opportunities. Required Skills & Experience: • 815 years of total IT experience with at least 5+ years of hands-on ServiceNow architecture and implementation experience. • Expertise in ServiceNow core platform, custom app development, Flow Designer, Business Rules, Script Includes, and Service Portal. • Experience with at least two ServiceNow modules (e.g., ITSM, ITOM, HRSD, or CSM). • Strong understanding of Glide APIs, Scoped Applications, and data security (ACLs, roles). • Proven experience with REST/SOAP integrations, OAuth2, MID Servers, and external system communication. • Ability to lead discussions with technical and business stakeholders. • Familiarity with Agile delivery models, DevOps tools, and CI/CD in ServiceNow is a plus. Certifications: • Mandatory: ServiceNow Certified System Administrator (CSA) • Preferred: Certified Implementation Specialist (CIS – ITSM, ITOM, HRSD, or others) Certified Application Developer (CAD) Architect-level certification (CTA or in progress) Soft Skills: • Excellent written and verbal communication. • Strong analytical and troubleshooting abilities. • Ability to mentor developers and lead by example. • Comfortable working in multi-project, multi-customer environments. If Interested please apply or reach out to below. 1. GANESH Moorthy - 7397124478 2. Vineet - 8553832951

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Business Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to define, design, and ship new features.- Develop high-quality software design and architecture.- Identify, prioritize, and execute tasks in the software development life cycle.- Conduct software analysis, programming, testing, and debugging.- Create technical documentation for reference and reporting. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and best practices.- Hands-on experience in configuring ServiceNow ITOM modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

ServiceNow CMDB,ServiceNow ConnectedOps,ServiceNow CSM,ServiceNow DevOps,ServiceNow FSM,ServiceNow FSO,ServiceNow HRSD,ServiceNow ITAM-HAM,ServiceNow ITAM-SAM,ServiceNow ITOM-Discovery,ServiceNow ITOM-

Role is to work on Projects, Enhancements and Defects on ServiceNow framework. Must have experience on ServiceNow ITSM area. Responsibilities Direct Responsibilities Automate and support an expanding and maturing ServiceNow environment. Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow. Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting. Analyzes the User Requirements provided by the Product Owners or BAs, challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of the 'best practices. Collaborate with the PO, provide estimates of effort and time, Identify risks and dependencies. Identifies and proposes solutions to optimize, fine-tune and simplify the application. Contributing Responsibilities Training, Mentoring and Coaching user community on the Use of ServiceNow. Technical & Behavioral Competencies Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST). Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases. Knowledge of ITSM ServiceNow best practices, including ITIL V3/V4. Strong problem solving, decision-making, and analytical abilities. Strong written and verbal communication skills. Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience. 2-4 years of experience as a ServiceNow Developer (latest platform version). Certified ServiceNow Administrator certification mandatory. ServiceNow Certified Application Developer preferred. ITIL V3/V4 Foundation Certification preferred. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to deliver / Results driven Attention to detail / rigor Transversal Skills: Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Ability to develop others & improve their skills Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 2 years Other/Specific Qualifications (if required) -

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Business Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance operational efficiency and effectiveness. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions to meet business requirements.- Collaborate with cross-functional teams to analyze and understand project requirements.- Conduct code reviews and provide feedback to ensure code quality.- Troubleshoot and debug applications to resolve issues efficiently.- Stay updated with industry trends and best practices to enhance development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and configurations.- Hands-on experience in developing ServiceNow applications.- Good To Have Skills: Experience with ServiceNow Service Mapping. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Work with local and global ServiceNow development team for providing platform solutions, e.g. ITSM, ITOM, SPM, SAM, UX, etc.Working knowledge of web technologies like JavaScript,HTML,CSS,AJAX,XML Good knowledge of ITIL processes Proven track record with an Architectural know how Excellent enterprise grade ServiceNow

Tasks and responsibility Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Supporting the ServiceNow Consulting processes for business processes Managing RUNand CHANGE operations Work with local and global ServiceNow development team for providing platform solutions, e.g. ITSM, ITOM, SPM, SAM, UX, etc. Design, develop and own technical solutions on the ServiceNow platform Ensure out of the box compatibility, robust code, security guideline compliance, development standards and corporate guidelines Interact with the business and involved stakeholders Operate and support implemented solutions Work in Agile way and translate requirements into working solution. Technical Skills Good working experience on ServiceNow development topics as business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, Flow Designer, Scoped Applications and Performance Analytics, etc. Demonstratable experience with database design schemas and data modeling Good working knowledge of Project Portfolio Management (PPM ) Strategic Portfolio management (SPM), Software Asset Management (SAM) and CSDM CMDB implementation and reconciliation processes Working knowledge of web technologies like JavaScript, HTML, CSS, AJAX, XML Good knowledge of ITIL processes Proven track record with an Architectural know how Excellent enterprise grade ServiceNow know-how Used to work in agile worlds and in agile projects. Education and Certificates Computer/Electronics Engineering (BTech/MTech) or Graduation (BCA/MCA) Certified System Administrator (CSA) is a must Certified Application Developer (CAD) is a must Trained on PPM. Certified Implementation Specialist Project Portfolio Management (CIM-PPM) is add on. ITIL Foundation and/or Prince2 Foundation certified is desirable. ServiceNow certification(s) (e.g., Certified ServiceNow Administrator, Certified ServiceNow Developer) is a plus. Experience required Overall6 - 8 Years Relevant5-6 years. Soft skills required Strong service orientation Good communication skills w.r.t. common international communication language as English Ability to think out of the box and follow the big picture Used to critically discuss solution cross functional and cross regional Solution-oriented and structured way of working Independent, responsible way of working Intercultural experience, especially Germany

You should have 3 to 6 years of experience and be based in either Pune or Bangalore for the permanent role of ServiceNow ITX at our company. We are looking for candidates with a B.E in Computer Science or IT / MCS/ MCA equivalent. Your main responsibilities will include supporting and maintaining all technical aspects of the ServiceNow platform, designing and developing both out-of-the-box (OOTB) and custom applications with a primary focus on ITX and HRSD development. You will also be responsible for collaborating with stakeholders during requirement gathering sessions, converting user stories into technical solutions, working independently with minimal supervision, testing new and existing functionality, documenting processes, and training end users and stakeholders. To be successful in this role, you should have at least 3 years of relevant experience in developing applications using the ServiceNow platform, expertise in at least one or two of the following areas: ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM, experience with the Now mobile app, and extensive experience creating custom Widgets using various technologies like HTML, CSS, Bootstrap, AngularJS, Server-Side scripting, Jelly Script, and jQuery. Additionally, you should have experience with integrations including AD, MID Server, and third-party tools using web services, SOAP, REST, etc., knowledge of Scoped applications and Service Portal, understanding of domain separation, excellent analytical, logical, communication, and problem-solving skills, ServiceNow CSA (Certified System Administrator) and ServiceNow Certified Application Developer certifications. It would be nice to have ITIL certification, relevant ServiceNow Certified Implementation specialist certification, and experience with agile development methods like SCRUM. DxSherpa Technologies is a global IT services company with headquarters in the US and India. As a ServiceNow-exclusive Premier partner, we serve medium to large enterprises across Asia, Europe, and North America. Our expertise lies in industries such as Manufacturing, Banking, Insurance, IT, and Healthcare. We have a dedicated team of 300+ consultants focused on helping clients create, streamline, and optimize IT, Customer, and Employee digital workflows on the ServiceNow platform. If you are interested in joining our team and contributing to our mission of simplifying and optimizing the path to Digital Transformation, please reach out to Leena Gangurde at leena.gangurde@vyomlabs.com.,

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Job Summary: We are looking for a skilled ServiceNow ITOM Developer with 36 years of experience to join our IT operations team. The ideal candidate will have hands-on expertise in implementing and supporting ITOM modules like Discovery, Service Mapping, Event Management, and CMDB integrations within the ServiceNow platform. Key Responsibilities: Develop, configure, and maintain ITOM modules in ServiceNow, especially: Discovery Service Mapping Event Management CMDB integration and health Integrate with various infrastructure and monitoring tools (e.g., SolarWinds, Nagios, SCOM, etc.) Collaborate with platform architects, ITSM/CMDB teams to ensure data accuracy and compliance Customize patterns and probes for accurate infrastructure discovery Create and manage MID Server configurations and troubleshooting Support ongoing enhancement and optimization of ITOM processes and dashboards Maintain proper documentation and follow ITIL practices Required Skills: 3 to 6 years of hands-on experience in ServiceNow ITOM Strong experience in ServiceNow Discovery , CMDB , and Service Mapping Knowledge of Event Management and integration with monitoring tools Familiarity with MID Server installation and troubleshooting Good understanding of network topologies, cloud infrastructure (AWS, Azure), and on-prem environments Proficiency in JavaScript , Glide API , and REST/SOAP Integrations Experience with CMDB data models and CI class structures Preferred Qualifications: ServiceNow Certified Implementation Specialist – ITOM Experience with Agile/Scrum methodology Basic scripting and automation experience (PowerShell, Python, etc.) Exposure to other ServiceNow modules (e.g., ITSM, SecOps) is a plus

Skills : ITOM, GRC, ITSM+integration Architect(8 years and above) requirements. Please share profiles for ServiceNow Architect role who is having more than 8 years of experience and having skill set or ITSM & Integration module.

Must Have Technical/Functional Skills Experience : Typically requires 5-8+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules Experience with scripting, business rules, UI policies, and other ServiceNow customization features. Experience with CMDB/CSDM, Discovery, and Service Mapping. Experience with ServiceNow integrations with third-party systems. Experience with ITIL principles and best practices. Technical Implementation: Develop, implement, and test technical solutions within ServiceNow, including integrations with third-party systems. Scripting and Configuration: Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS). Process Optimization: Understand and apply ITIL principles, focusing on process standardization and improvement within ServiceNow. Problem Solving and Troubleshooting: Resolve escalated issues, defects, and user inquiries within ServiceNow. Documentation: Maintain technical documentation for application design and code generation. Integration and Testing: Perform component and system integration testing. Continuous Improvement: Stay updated with new technologies and best practices within the ServiceNow ecosystem. Collaboration: Work effectively with various teams and stakeholders across the organization. Mentorship: Guide and mentor junior team members. Roles & Responsibilities : ServiceNow Expertise Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities. Scripting And Programming Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS). ITIL And Process Knowledge Familiarity with ITIL principles and best practices for IT service management. CMDB And CSDM Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database). Integration Experience Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers. Problem Solving And Analytical Skills Ability to diagnose issues, identify root causes, and develop effective solutions. Communication And Collaboration Strong communication and interpersonal skills for effective collaboration with various stakeholders. Technical Documentation Ability to prepare clear and concise technical documentation. Please feel free to reach out to the email below for additional details. Email : murali@techforcesystems.com

Were Hiring: ServiceNow Developer Location: Chennai/ Indore/ Pune Experience: 4+ years Employment Type: Full-Time Are you passionate about digital workflows and building powerful enterprise tools? Were looking for a ServiceNow Developer to join our team and drive innovative solutions across the platform. Key Responsibilities: Design, develop, and implement custom ServiceNow applications and enhancements. Configure and customize ServiceNow workflows, forms, UI policies, business rules, and client scripts. Work on modules like ITSM, ITOM, CMDB, HRSD, CSM, etc. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Perform platform upgrades, patches, and performance optimizations. Maintain documentation and support change/release processes. Skills & Qualifications: 4+ years of hands-on ServiceNow development experience. Strong knowledge of ServiceNow modules (ITSM, CMDB, etc.). Proficiency in JavaScript, Glide API, and scripting on the platform. Experience with ServiceNow integrations (REST/SOAP/API). Good understanding of ServiceNow best practices and platform architecture. ServiceNow certifications (CSA, CAD, CIS) are a plus. Strong problem-solving and communication skills. Why Join Us? Work on enterprise-level digital transformation projects. Competitive compensation and benefits. Learning and certification opportunities. Flexible working environment and collaborative team culture. Interested candidates can apply at bhuvanehswaran.s@infobeans.com