646 Itom Jobs - Page 6

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of moderate - advanced scope, where analysis of situations or data requires a review of identifiable factors. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Uses written communication skills to update case documentation, manage customer expectations, consume, modify and create knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support-related projects and other initiatives as assigned. Periodic weekend work will likely be required once appropriate levels of expertise are reached. To ensure youre set up for success, you will bring the following skillset & experience : 5+ years of related experience supporting software products, ideally in a Truesight, Netreo or Helix ITOM environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe and practical solutions to technical support problems. Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative attitude. Ideally, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products like TrueSight Operations Management, Netreo or BMC Helix Operations Management, AIOps, Intelligent Integration, Intelligent Automation or any other BMC ITOM Products. The Ability to duplicate a customer's specific software error to define the cause. Experience debugging with software development tools. Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribute to knowledge base content Key Skills Bachelors Degree (BE/B.Tech/BCA/MCA) with 5-10 years of hands-on experience in IT. Minimum of 6+ years working directly in a Technical Support Role. - Unix/Linux System/security, Networking concept and basic scripting and Container/K8 knowledge (Support Profile) Added Advantage Working knowledge (hands-on experience) of BMC Products TrueSight/Helix Operations Management, ITOM, Intelligent Integration, Intelligent Automation or AIOps (Service Monitoring), TrueSight Server Automation, Network Automation or TrueSight Orchestration or Netreo Hands-on experience in troubleshooting operating systems-related issues.

Overview The Grafana and Elastic Architect will maintain and optimize the observability platform, ensure cost-effective operations, define guardrails, and promote best practices. This role will oversee the platforms BAU support, manage vendors and partners, and collaborate closely with application owners to onboard applications. The Architect will also lead the deployment of AI Ops and other advanced features within Grafana and Elastic while working with other observability, ITSM, and platform architects. This position includes people management responsibilities and involves leading a team to achieve operational excellence. Responsibilities Key Responsibilities 1. Platform Ownership & Cost Optimization Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance. Implement cost control mechanisms to optimize resource utilization across Observability platforms. Establish platform guardrails, best practices, and governance models. 2. BAU Support & Vendor/Partner Management Manage day-to-day operations, troubleshooting, and platform improvements. Engage and manage third-party vendors and partners to ensure SLA adherence and platform reliability. Work closely with procurement and finance teams to manage vendor contracts and renewals. 3. Application Onboarding & Collaboration Partner with application owners and engineering teams to onboard applications onto the Observability platform. Define standardized onboarding frameworks and processes for application teams. Ensure seamless integration with existing observability solutions like AppDynamics, ServiceNow ITOM, and other monitoring tools. 4. AI Ops & Advanced Features Implementation Deploy AI Ops capabilities within Grafana and Elastic to enhance proactive monitoring and anomaly detection. Implement automation and intelligent alerting to reduce MTTR and operational overhead. Stay updated with industry trends and recommend innovative AI-driven observability enhancements. 5. Cross-Functional Collaboration Work closely with architects of AppDynamics, ServiceNow, and other Observability platforms to ensure an integrated monitoring strategy. Align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap. Lead knowledge-sharing sessions and create technical documentation for the team. 6. People & Team Management Lead and managed a team responsible for Grafana and Elastic observability operations. Provide mentorship, coaching, and career development opportunities for team members. Define team goals, monitor performance, and drive continuous improvement in Observability practices. Foster a culture of collaboration, innovation, and accountability within the team. Qualifications Technical Expertise 12+ years of experience in IT Operations, Observability, or related fields. Strong expertise in Grafana and Elastic Stack (Elasticsearch, Logstash, Kibana). Experience in implementing AI Ops, machine learning, or automation within observability platforms. Proficiency in scripting and automation (Python, Ansible, Terraform) for Observability workloads. Hands-on experience with cloud-based Observability solutions, particularly in Azure environments. Familiarity with additional monitoring tools like AppDynamics, ServiceNow ITOM, SevOne, and ThousandEyes. Leadership & Collaboration Experience in managing vendors, contracts, and external partnerships. Strong stakeholder management skills and ability to work cross-functionally. Excellent communication and presentation skills. Ability to lead and mentor junior engineers in Observability best practices.

Role & responsibilities Experience-6-12 years Skills and qualifications Experience with ServiceNow modules like ITSM, ITOM, and CSM Knowledge of IT Infrastructure domains and supporting technologies Strong technical skills, including proficiency in JavaScript and ServiceNow scripting Experience configuring and customizing ServiceNow workflows, applications, and integrations Excellent problem-solving and troubleshooting skills Strong communication skills Ability to work independently with minimal supervision If interesed, Kindly share your cv on Himanshu.mehra@thehrsolutions/ 7838911130-watsapp.

Job Title: Service Now Developer Location: Pune Experience: 3 to 6 Years Tech Stack: ServiceNow, ITSM, ITOM, ITAM, HRSD, CSM, SPM, Integration Hub, REST APIs, JavaScript, RDBMS, LDAP, SSO, SAML Role Highlights: Develop and customize ServiceNow modules Build integrations using REST & Integration Hub Work on authentication (LDAP/SSO/SAML) Optimize workflows & platform performance Good to Have: Microsoft Certification (Preferred) ServiceNow Certifications

Job Title: Service Now / Sr. Service Now Developer Location: Pune Experience: 7 to 10 Years Tech Stack: ServiceNow, ITSM, ITOM, ITAM, HRSD, CSM, SPM, Integration Hub, REST APIs, JavaScript, RDBMS, LDAP, SSO, SAML Role Highlights: Develop and customize ServiceNow modules Build integrations using REST & Integration Hub Work on authentication (LDAP/SSO/SAML) Optimize workflows & platform performance Good to Have: Microsoft Certification (Preferred) ServiceNow Certifications

We are looking for a ServiceNow Lead to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 5 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

As an experienced ServiceNow professional, you will be responsible for implementing ServiceNow solutions, specifically in ITSM, ITOM, and SAM. You will have the opportunity to showcase your expertise in leading end-to-end ServiceNow engagements and customizing applications to meet client requirements. Your role will involve collaborating with the architecture team to design effective solutions, optimizing existing applications for performance, and leading code reviews to ensure best practices in ServiceNow development. Additionally, you will provide technical guidance to junior developers, develop integrations with other systems, and troubleshoot complex technical issues within the ServiceNow environment. To excel in this position, you should stay updated on new ServiceNow features and technologies, communicate technical concepts effectively to both technical and non-technical audiences, and consult with business analysts to develop appropriate technical solutions. You will also contribute to the development of Fujitsu IP solutions in ServiceNow and mentor other developers to enhance their skills. Requirements for this role include a Bachelor's degree, at least 5 years of ServiceNow design and development experience, and expertise in customizing applications like ITAM, ITSM, and SAM. You should have a proven track record of implementing ServiceNow solutions, configuring ServiceNow Discovery and Service Mapping, and developing custom integrations using REST/SOAP, Flow Designer, and Scripted REST API. Strong programming skills in Java, JavaScript, or other functional languages, along with a solid understanding of ITIL practices, are essential for success in this role. Possessing ServiceNow certifications such as ServiceNow System Administrator and Certified Implementation Specialist, as well as ITIL v3 certification, will be advantageous. Excellent communication, problem-solving, and leadership abilities are key attributes that will enable you to thrive in this dynamic environment.,

As a Senior/Developer in ITOM/SecOps/IRM at EY, you will be an integral part of the EY GDS-ServiceNow team, working to solve client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-quality team and contribute to the development of innovative products that address client needs. Your responsibilities will include configuring/customizing the ServiceNow system, creating workflows, building service request fulfillment processes, automating tasks using scripting tools, integrating systems, gathering specifications from business departments, and conducting system and integration testing. You will work closely with business liaisons to develop dashboards, reports, and performance analytics data collectors. To excel in this role, you should have expertise in authentication protocols, disciplined agile delivery processes, JavaScript, HTML, Angular JS, Service Portal implementation, and experience with applications like ITSM, IRM, SecOps, ITOM, and Performance Analytics. A college degree in a related technology field, ServiceNow CSA Certification, and 3 to 6 years of development experience are required qualifications. Experience with SDLC, TFS, JIRA, or equivalent tools, as well as knowledge of ServiceNow's latest versions features, are considered advantageous. We are looking for individuals with commercial acumen, technical proficiency, and a willingness to learn in a dynamic environment. Joining EY offers the opportunity to work with a market-leading team of professionals, engage in challenging assignments, and collaborate with leading businesses globally. Working at EY provides a platform for personal and professional growth, with opportunities for skill development, career progression, and individualized development plans. You will have the support of engaging colleagues, the flexibility to shape your role, and exposure to diverse projects that foster knowledge exchange. EY is committed to building a better working world by delivering value to clients, society, and the planet through innovative solutions and trust in capital markets. Join us at EY and be part of a global network that leverages data, AI, and advanced technology to address today's challenges and shape the future with confidence. With services spanning assurance, consulting, tax, strategy, and transactions, EY teams collaborate across borders and disciplines to provide impactful solutions worldwide.,

You will be responsible for QA Automation Manual as an individual contributor, with 5-10 years of experience. The role requires you to work onsite in Hyderabad. Your key skills will include application testing in both manual and automation environments. You should also have hands-on experience in API validation, with expertise in Saas cloud, virtualization, or storage domain. Additionally, knowledge in Itom is essential for this role. Your proficiency in manual testing, automation, API validation, cloud technologies, Itom experience, storage domain, application testing (manual + automation), Saas, and virtualization will be crucial for success in this position.,

About Us: We are an Australian born company with over 350 dedicated staff spread across Australia, India, Singapore, Hong Kong, and the Philippines. Our success stems from being recognized as the Asia Pacific & Japan, ServiceNow Elite partner of the year in 2019, 2020, and 2021. We prioritize a people-first culture characterized by trust-based and caring leadership, a supportive learning environment, continuous innovation, and providing opportunities for personal and professional growth. Our expertise lies in enterprise service management, digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, Integrated Risk Management, Innovation, and Organisational Change Management practices. Role Summary: As a key player in our multi-award-winning business, you will engage with various clients from commercial to enterprise settings, requiring a seamless ability to switch context and customers effortlessly. Your role will demand excellent ServiceNow Development skills, technical proficiency, and a proactive, pragmatic approach to delivering successful outcomes for our diverse customer base. You will be encouraged to explore new areas of growth and to enhance your consulting capabilities with the support of mentors, peers, and leaders. Main Responsibilities: - Participate in client workshops, requirement gathering, and solution provision. - Assist in functional and technical design workshops, including design specifications based on out-of-the-box functionality/customer requirements. - Contribute to process improvement automation and risk management. - Implement and deliver client solutions while adhering to ServiceNow technical best practices. - Act as an individual contributor or as part of a team on client engagements, guiding junior professionals. - Hands-on technical delivery of cost-effective ServiceNow solutions using various technical skills. - Ensure technical deliverables to customers are of high quality, on time, and deliver valued outcomes. - Mentor, provide feedback, and support other team members in new activities and product understanding. Skills Matrix: - Minimum of 3+ years" experience in ServiceNow Design and Development in a client-facing role. - Hands-on experience in various ServiceNow modules beyond ITSM. - Administration of ServiceNow instances, security management, workflow development, and integration with third-party applications/systems. - Integration of ServiceNow with other applications using Web-Services APIs. - Proficiency in scripting and front-end technologies. - Experience across multiple ServiceNow releases and Agile project methodologies. Qualifications & Certifications: - IT Degree or relevant tertiary education in Computer Science. - ServiceNow CSA + CIS ITSM certification. - ITIL Foundation Certified. Bonus Points: - Additional ServiceNow certifications. - Exposure to/general understanding of ServiceNow licensing.,

A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. You will work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Your role involves developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives. Key Responsibilities Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations. Define and execute the ServiceNow development roadmap, aligning with organizational goals. Collaborate with IT leadership and stakeholders to drive platform adoption and innovation. Establish governance frameworks, coding standards, and security protocols for ServiceNow development. You will be responsible for designing, developing, and deploying ServiceNow applications, service catalog items, workflows, and integrations while providing effort and schedule estimates. Provide technical solutions, design, and development guidance to the engineering team for various ServiceNow modules. Lead complex integrations with third-party applications using different technologies. Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes. Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards. Support the Operations/SRE team to manage system upgrades, patching, and overall platform stability. Collaborate with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions. Support the Transformation lead for continuous service improvement and Ops Lead for platform management activities. Technical Expertise Required Skills & Qualifications: - Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks. - Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow. - Proven experience in enterprise-wide integrations and ServiceNow architecture design. - Experience in CI/CD, DevOps methodologies, and Agile/Scrum development. Certifications - ServiceNow Certified System Administrator (CSA), - Certified Application Developer (CAD), - Certified Implementation Specialist (CIS) is preferred. Experience Required: - Bachelor's or master's degree in IT or Computer Science. - 7 to 10 years of experience in ServiceNow development and leadership roles. About Our Company Ameriprise India LLP has been providing client-based financial solutions for over 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence, focusing on Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive, collaborative culture that rewards contributions and offers opportunities for growth and community involvement. If you are talented, driven, and seeking to work for an ethical company that values its employees, consider a career at Ameriprise India LLP. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology,

Role & responsibilities ServiceNow requirements: Expert in platform architecture, leveraging the latest ServiceNow features efficiently. Expert in front-end and back-end technologies, including performance optimisation. Strategic oversight of ITSM practices, driving continuous improvements. Leadership in mobile strategy, enhancing user experience and accessibility. Expert in leveraging ITOM for business efficiency, master in CMDB structuring and data accuracy. Mastery over complex integrations, using state-of-the-art middleware technologies. Strategic view of ATF approach towards entire platform of ServiceNow. Experience in defining new processes and applications with 'testing first' approach. Governance of ServiceNow environments, setting standards for administration and development. Strategizes deadline management company-wide, mentors teams in problem-solving techniques. Preferred candidate profile Work Timing and Work Mode: UK hours (13:30 PM to 22:30 PM IST) (Hybrid)

ServiceNow GenAI Architect / Lead Developer with 7-9 years of experience to lead AI-driven initiatives within the ServiceNow platform. This remote, full-time contractual role focuses on integrating Azure OpenAI with ServiceNow, implementing Now Assist modules, and enhancing ITSM/ITOM workflows using GenAI. The ideal candidate will architect and deliver scalable solutions that automate ticket summaries, knowledge article generation, and improve productivity through AI-enabled automation. Prior experience with Now Assist and Azure OpenAI is essential. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote.

Interested Candidate can apply using below link: Link: - https://www.jobs.global.fujitsu.com/job/ServiceNow-Multi-Skills-Senior-Technical-Consultant-2087/2087-en_US/ Role and Accountabilities: This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, candidates will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementations Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy. Configure and build integrations with SCCM, SCOM, SAP, Workday, etc. Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM. Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc. Define business problems/opportunities with constraints, goals, budgets and timelines. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Coach and advise other Developers. Qualifications Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

Hello Everyone, Please find the below JD and let me know your interest with your updated profile ASAP. Position: Sr ServiceNow Admin and Sr Developer Location: Pune, Hyderabad, Bangalore. Role: Contract Job Purpose The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software. Responsibilities Platform management: Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform. User and application administration: Manage user accounts, roles, and access to the platform. Solution development: Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications. Troubleshooting: Work with business stakeholders to troubleshoot application and integration issues. Collaboration: Collaborate with stakeholders to develop workflows and understand their goals. Platform monitoring: Use tools to monitor the platform's health and identify areas of concern. Technical development: Support the technical development of new modules, including process modeling, gap analysis, and POC design. Programming: Program or script in languages like Angular JS, HTML, CSS, and AJAX. Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests Build custom applications in ServiceNow by defining data tables, user interface and adding business logic Integrate external data sources into ServiceNow Maintain business services and configuration item relationships in ServiceNow Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations Build custom dashboards based on custom application data models and external data sources Customize and configure workflows and define notifications as part of custom workflows in applications Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets Implement complex flows for Catalog Items using Workflows and Flow Designer Test custom applications and publish/deploy to the concerned users Responsible for data model changes and data-migrations for ServiceNow custom applications Troubleshoot production problems related to ServiceNow custom applications Lead integration of new products based on client requirements Address problems of systems integration, compatibility and multiple platforms Consult with project teams and end users to identify application requirements Assist in the evaluation and recommendation of application software packages, application integration and testing tools Participate in development of software user manuals and technical reports Qualifications Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.) Extensive knowledge and experience in the following: Using ServiceNow API Developing custom ServiceNow applications and web-based applications Python, JavaScript or AngularJS Application integration experience with Active Directory using methods such as LDAPs Testing web-based applications - both manual and automated Functional, regression and load/performance testing Relational databases Working in an Agile environment Desired skills Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master ServiceNow System Administrator Certification Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping Experience supporting customers in a dynamic IT operations environment Cloud development experience Certified ServiceNow Implementation Specialist

Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility Mandatory Skills: ManageEngine ITOM.: Experience: 1-3 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Senior ServiceNow Developer ITSM & ITOM Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration) . Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes , and Workflows . Implement and manage ServiceNow Discovery , MID Servers , and CMDB health . Develop integrations between ServiceNow and external systems using REST/SOAP APIs , IntegrationHub , and custom integrations . Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Primarily responsible for responding to RFI/RFPs and proposing solutions in the area of Digital IT Service Management, Service Assurance & AIOps -Infra & App monitoring, event management, analytics, machine learning, automation- orchestration, server & network automation tools across Data Centre, Cloud, Network and EUC towers. proactive engagement with customer and understand the customers Tools estate and pitch for next gen solution areas delivering business value. Collaborate with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and appropriate presales collateral as a part of the submission for the RFPs and RFIs based on the stated requirements with the assigned team. Prepare and present the AIOPS solutions to Wipro customers as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipros solution strategy or win themes. Review the solution for alignment to benchmarks of the Wipro Pricing and Effort Estimation Model based on experience. Leading the discussions as an Tools Architect during Due diligence, contract closure and renewals including all compliance requirements and sign off on the technical statement of work (SOWs) and service levels specific to BSM and AIOPS. Manage Partner Interactions like Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, ServiceNow etc. primarily responsible for responding to RFI/RFPs and proposing solutions to the customers in area of ITOM, ITSM, ITAM (Monitoring, observability, AIOPS, Service Management, Asset Management and Automation) Create differentiated tools solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogosft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven and others. ensure proactive engagement with customer and understand the customers Tools estate and pitch for next gen solution areas delivering business value. work with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and appropriate presales collateral as a part of the submission for the RFPs and RFIs based on the stated requirements with the assigned team prepare and present the AIOPS solutions to Wipro customers as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipros solution strategy or win themes.

About Us At Bank of America, you will be part of a team driven by a common purpose to enhance financial lives through the power of connections. Our commitment to Responsible Growth shapes how we operate and serve our clients, teammates, communities, and shareholders. To achieve Responsible Growth, we prioritize creating an inclusive and diverse workplace that values individuals from various backgrounds. We are dedicated to supporting our teammates and their families by providing competitive benefits that promote physical, emotional, and financial well-being. Bank of America emphasizes collaboration and flexibility, offering a diverse range of work arrangements suitable for different roles within the organization. Working with Bank of America provides you with a rewarding career path filled with opportunities for learning, growth, and impactful contributions. Join us to make a difference! Global Business Services Global Business Services at Bank of America delivers Technology and Operations services to various business units and support functions through a globally integrated delivery model. We are known for our operational excellence, innovation, risk management, and resiliency. In India, we operate as BA Continuum India Private Limited (BACI), a subsidiary of Bank of America Corporation, supporting Global Business Services operations in five locations. Process Overview The Global Technology Service Management team is responsible for designing, implementing, and managing next-generation Service Management solutions to ensure the delivery of stable and resilient technology services to customers and employees. Join us to be part of this exciting journey! Job Description Bank of America is in search of a skilled ServiceNow Senior Technical Architect (STA) to lead strategic internal projects. As an STA, you will drive the successful implementation and maintenance of end-to-end automated solutions for the bank. Your role will involve collaborating with the ServiceNow Global Development Team, focusing on complex feature design and addressing challenges related to platform scalability and implementation best practices. Key Responsibilities - Define and maintain the target architecture for product and platform features - Enforce platform engineering and development standards - Collaborate with development teams to ensure design and implementation align with the target state architecture - Manage ServiceNow code quality control processes - Guide development teams in utilizing platform development tools and features effectively - Assist in triaging and resolving features and integrations during all phases - Provide expertise on platform features and applications to anticipate work dependencies and advise on potential collision scenarios Requirements - Education: B.E/BTech in Computer Science, M.C.A. - Experience Range: 12-20 years - ServiceNow certifications: Certified Implementation Specialist in ITSM, Security Incident Response, Vulnerability Response, and Risk & Compliance - Foundational Skills: ServiceNow technical consulting and development experience, ITIL certification - Desired Skills: Experience with ServiceNow cloud platforms, IT lifecycle management, and system integration - Work Timings: 8.30 am - 5.30 pm or 2.30 pm - 11.30 am - Job Location: Chennai/Hyderabad Join Bank of America to be part of an innovative team driving Responsible Growth and making a positive impact on financial lives.,

You will be responsible for successfully planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of all aspects of the ServiceNow platform. This includes providing software development and customization such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Your role will involve obtaining and analyzing/interpreting business requirements to propose sustainable solutions within the ServiceNow environment. Additionally, you will be coordinating and resolving complex technical data and transformation issues. To excel in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. Your expertise should extend to developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, ServiceNow client and server-side scripting. Working experience with ServiceNow modules such as PPM, CSM, and ITOM will be considered an added advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, and experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js are essential for this role. Furthermore, you should hold a Certified System Admin certification and possess a valid passport. A bachelor's degree or an equivalent combination of education and experience is required to be considered for this position.,

The ServiceNow Technical Lead plays a crucial role in designing and delivering ServiceNow solutions while maintaining a long-term technical architecture. With over 8 years of experience, you will define system problems, design and test solutions, interact with users for requirements collection, and provide guidance to junior developers. Your responsibilities include aligning with Agile development processes, producing technical documentation, and ensuring compliance with standards and procedures. Your key responsibilities will include designing and delivering ServiceNow solutions in line with technical standards and leading practices. You will analyze system problems, design and test standards and solutions, and develop solutions by evaluating alternative workflow options. Collecting requirements from users, guiding junior developers, and implementing requirements will be essential tasks. Additionally, you will produce and maintain Standard Operating Procedures on network security operations, provide oversight and unit testing of code, and review business processes for leveraging ServiceNow platform capabilities. To excel in this role, you must possess experience with workflows in key areas of the ServiceNow platform such as ITSM, CSM, ITOM, and SecOps. Excellent communication skills, proficiency with web technologies, experience in a SaaS environment, and a strong focus on code quality and reusability are crucial. Your ability to manage ServiceNow setup, administration, and configuration, analyze and resolve complex software application issues, and apply ITIL best practices will be highly valued. Stay updated with marketplace and technology changes relevant to ServiceNow. The ideal candidate will have 8+ years of experience in technical solution design and delivery of ServiceNow solutions, along with a minimum of 5 years in IT Service Management within finance, insurance, IT shared services, or consulting sectors. Possess certifications such as ITIL V3/V4, ServiceNow System Administrator (CSA), ServiceNow Application Developer (CAD), Certified Implementation Specialist (CIS) ITSM, and Micro certificate Integration Hub fundamentals. Additional CIS certifications in Discovery, Service Mapping, Software Asset Management, and Hardware Asset Management will be advantageous.,

As a ServiceNow Developer/Admin at LSEG, you will be a key player in the ambitious digital transformation program aimed at digitizing the enterprise Global Business Services on the ServiceNow platform. Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform, you will be responsible for configuring, customizing, and maintaining the ServiceNow platform to ensure alignment with business requirements and provide ongoing support and enhancements throughout the project lifecycle. Your primary responsibilities will include overseeing the administration and maintenance of the ESM platform, configuring and customizing ServiceNow applications and modules, and providing continuous support for the platform to ensure smooth operation and minimal downtime. Collaboration with senior developers and business analysts will be crucial to understand technical solutions and translate business requirements into effective ServiceNow solutions. To excel in this role, you should have at least 3 years of hands-on experience with ServiceNow, showcasing expertise in configuration, customization, and administration of the ESM platform. You will be involved in developing and implementing new ServiceNow applications, solving platform-related issues, designing workflows and automation, managing integrations with other systems, and ensuring high system performance and reliability. Adherence to coding standards, change management best practices, and industry performance optimization guidelines will be expected. Preferred skills include experience with ServiceNow ITSM, ITOM, ITBM modules, Agile methodologies, and performance tuning of the ServiceNow platform. Holding an ITIL Foundation Certificate and ServiceNow certifications like System Administrator and Application Developer will be advantageous. In addition to technical skills, you will play a pivotal role in delivering training and support to end-users and stakeholders to ensure effective use of the ServiceNow platform. Your work will contribute to LSEG's vision for a fully digitized organization and help drive sustainable economic growth. Joining LSEG means being part of a global, dynamic organization with a commitment to diversity, collaboration, and sustainability. You will have the opportunity to work in a creative culture that values new ideas and supports individual growth. LSEG offers a range of benefits and support, including healthcare, retirement planning, and wellbeing initiatives, to help you thrive in your role. As a ServiceNow Developer/Admin at LSEG, you will be at the forefront of digital transformation, working with a diverse team to drive financial stability, empower economies, and create sustainable growth.,

Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility Mandatory Skills: ManageEngine ITOM. Experience:3-5 Years.