646 Itom Jobs - Page 3

Roles and Responsibilities 1) As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. 2) Design roadmaps for customer based on the ServiceNow releases. 3) Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements. 4) Assists in quality management reviews and ensures that all business and design requirements are met. 5) Leads internal development of business process story / requirement gathering. 6) Prepare process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes 7) Prepare and present Business Case / functional requirements for IT Service Management Process Areas and Modules to customers. 8) Work with tool developers to explain the requirements and ensure that developments are according to specified functional requirements (Functional Lifecycle Testing). 9) Delivering process training to Customers, end users and support users. Required Skills - 1) 6 to 10 years’ relevant experience on the ITSM ServiceNow platform as a developer or Functional Consultant. 2) Hands-on expertise in ServiceNow with strong coding, integration, data analysis, and problem-solving skills 3) In-depth understanding of workflows across ITSM modules – Incident, Change, CMDB, Asset Management, and Service Request 4) Experience with CSDM (preferably CSDM 3.0+), Expertise on Service Graph Connector for INTUNE/ Dynatrace and ability to perform day-to-day operations, root cause analysis for workflow issues, and solution implementation with developers 5) CMDB expertise is a must . Should have practical experience handling ServiceNow CMDB and CSDM processes 6) Should have "built" solutions, workflows, and integrations. 7) Should have hands-on experience with ServiceNow CMDB (CSDM 3.0+) 8) Strong background in designing, implementing, and analyzing processes, workflows, and data 9) Require a technical expert who can work hands-on at the ground level. 10) Experience of Standardizing/Improvising ITIL® processes and functions’ implementations in large technology engagements & full life cycle implementations. 11) Experience in working with various levels of IT Service management internally and Client organization and ability to meet client’s deadlines. 12) Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes. 13) Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support 14) Experience in working in large teams in functional and technical streams. 15) Experience & knowledge of Agile methodologies. 16) ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage. 17) Great written and verbal communications skills (including report writing). 18) Knowledge of enterprise IT environments. 19) Experience of working in a fast moving and changing large enterprise IT environment. 20) Intermediate knowledge of IT risk management, project management and technical problem resolution. 21) Experience on running reports on ServiceNow using Reports and Performance Analytics.

You will be part of a significant program at ManpowerGroup aimed at transforming the company's technology infrastructure on a global scale. The program involves centralizing and consolidating diverse legacy solutions across 60+ countries to establish an enterprise infrastructure organization. The goal is to create a resilient, elastic, and stable technology landscape that offers best-in-class service in a cost-effective manner, with strong operational controls and information security. As a key member of the Global Technology Infrastructure function, you will be responsible for designing and developing sustainable solutions for IT Operations, Security Operations, and Asset Management. Your main responsibilities will include being a subject matter expert in technical design, development, and delivery of Service Management solutions. You will create high-level solution models and architectures aligning with organizational requirements, manage solution engineering roadmaps, and drive the implementation of Service Management tools globally. Your role will involve delivering ServiceNow solutions to automate IT Service, Operations, Customer Service, and Risk management processes while ensuring compliance with technology control standards and processes. Additionally, you will lead meetings with technology teams to discuss remediation status, roadblocks, and development plans. You will act as a senior technical expert for the planning, design, and delivery of ServiceNow solutions, provide end-to-end architecture for stakeholder requirements, and produce professional solution descriptions. Managing a multi-country, multi-entity, strategic engineering roadmap will be part of your responsibilities, along with engaging with architecture, technical lead, and engineering partners from various organizations. Your role will also involve ensuring compliance with remediation workflows, policies, procedures, and controls. To excel in this role, you should have a deep understanding of Technology Infrastructure domains, industry knowledge, and experience in driving Service Management standards and processes. You should be able to work collaboratively in an agile environment, possess strategic business solution development experience, and have led end-to-end engineering teams. Strong communication skills, particularly in collecting requirements and describing product features and technical designs, are essential. Moreover, you should have implementation experience with various ITSM tools such as ServiceNow, JIRA, and Remedy.,

Role & responsibilities: 5-8 years of experience in developing on the ServiceNow platform. Experience with ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or other related modules. Proven experience in developing ServiceNow applications, including custom workflows, UI policies, business rules, and client scripts. Experience with JavaScript, AngularJS, HTML, CSS, and other web technologies. Familiarity with REST/SOAP API integrations. Certifications: ServiceNow Certified Application Developer (preferred). ServiceNow Certified System Administrator (preferred). ITIL v3/v4 certification (a plus). Skills and Competencies: Strong understanding of ServiceNow best practices and standards. Proficiency in scripting languages (JavaScript, Glide, etc.). Strong problem-solving skills and ability to work under pressure. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail.

We’re looking for a ServiceNow Integration Architect with 9+ years of experience and at least 3 full implementations. Must have strong skills in JavaScript, HTML/CSS, SQL, and ServiceNow modules like ITOM, HAM, SAM.

Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 1 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills

Experience: 5+ years in ServiceNow ITOM, Discovery, and Integrations Job Summary: We are looking for a Senior ITOM Developer with extensive experience in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration. The ideal candidate will be responsible for designing, implementing, and optimizing ITOM solutions while ensuring seamless integrations with enterprise systems. Key Responsibilities: Lead ITOM Development: Design and implement ITOM solutions, focusing on Discovery, Service Mapping, and Event Management. ServiceNow Configuration: Customize ITOM applications to align with business needs. Integration & Automation: Develop integrations between ServiceNow and external enterprise tools using REST, SOAP, and MID Server. CMDB Optimization: Ensure data accuracy, compliance with CSDM, and improve CMDB health. Workflow Automation: Utilize Flow Designer and Orchestration to automate IT operations. Troubleshooting & Performance Tuning: Identify and resolve issues related to Discovery, integrations, and CMDB data quality. Stakeholder Collaboration: Work closely with IT teams, architects, and business units to align ITOM strategies with organizational goals. Mentorship & Leadership: Guide junior developers and contribute to best practices in ITOM implementation.

Role & responsibilities : Architect and implement solutions across ITSM, ITOM, HRSD, CSM, and GRC modules Lead platform upgrades, integrations, and performance optimizations Collaborate with stakeholders to gather requirements and translate them into technical designs Ensure governance and best practices across ServiceNow environments Drive automation using ATF and scripting (JavaScript, Glide APIs) Manage CMDB structuring and data accuracy Mentor junior developers and contribute to strategic platform decisions Preferred candidate profile 712 years of ServiceNow development experience Strong command of JavaScript, XML, HTML/CSS, and REST/SOAP integrations Certified System Administrator (CSA); additional certifications like ITIL, CIS-ITSM, CIS-HRSD preferred Proven experience in complex integrations and middleware technologies Excellent problem-solving and communication skills

You are a seasoned Sr. Infra Developer with 4 to 8 years of experience, looking to join our team. Your expertise lies in various ServiceNow modules such as Strategic Port Mgmt, ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Your role primarily involves optimizing and managing infrastructure services within a day shift hybrid model, eliminating the need for travel. Your responsibilities will include developing and implementing ServiceNow solutions to enhance infrastructure management and service delivery. Collaborating with cross-functional teams to seamlessly integrate ServiceNow modules like ITSM, ITAM, and HRSD. Optimizing ServiceNow Strategic Port Mgmt to align with organizational goals and enhance project outcomes. Managing and maintaining ServiceNow GRC for compliance with industry standards. Configuring and deploying ServiceNow FSM for streamlined field service operations. Utilizing ServiceNow CSM to enhance customer service management and user experience. Implementing ServiceNow ITOM to automate IT operations and boost system performance. Providing technical expertise in Authorize Cust Bill InvoiceAdj for accurate billing processes. Conducting system audits for performance assessments and continuous improvement. Collaborating with stakeholders to gather requirements and ensure technical specifications. Ensuring security and integrity of infrastructure systems through proactive monitoring. Staying updated on the latest ServiceNow features and best practices. Your qualifications should include proficiency in ServiceNow modules, especially ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Strong domain skills in Authorize Cust Bill InvoiceAdj processes. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team setting. Strong communication skills for effective interaction with stakeholders and team members. A proactive approach to learning new technologies and methodologies. You are required to have certifications like Certified ServiceNow System Administrator and ITIL Foundation Certification.,

You will be responsible for planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of various aspects of the ServiceNow platform. Your role will involve providing software development and customization services, such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Additionally, you will need to obtain and analyze business requirements to propose sustainable solutions within the ServiceNow environment. Furthermore, you will coordinate and resolve complex technical data and transformation issues. To be successful in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. You should have expertise in developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, as well as client and server-side scripting. Experience with ServiceNow modules like PPM, CSM, and ITOM will be considered an advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, as well as experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js is required. The essential qualifications for this role include being a Certified System Admin, having a valid passport, and holding a Bachelor's degree or an equivalent combination of education and experience.,

About Us At Bank of America, you will be part of a company driven by a common purpose to improve financial lives through the power of connections. Emphasizing Responsible Growth, we prioritize delivering for our clients, teammates, communities, and shareholders every day. Being a great place to work globally is crucial to driving Responsible Growth. We are committed to fostering a diverse and inclusive workplace, valuing individuals with various backgrounds and experiences. Our investment in teammates and their families includes competitive benefits to support physical, emotional, and financial well-being. Bank of America promotes collaboration and offers flexibility to employees. Our approach to flexibility varies based on roles within the organization. Joining Bank of America means embarking on a rewarding career with opportunities for learning, growth, and impact, empowering you to make a difference. Global Business Services Global Business Services provides Technology and Operations support to Bank of America's Lines of Business and Staff Support Functions through a globally integrated delivery model and resilient operations. Known for flawless execution, sound risk management, operational excellence, and innovation, Global Business Services operates in India through BA Continuum India Private Limited (BACI), the operating company for India operations of Global Business Services. Process Overview The Global Technology Service Management team focuses on designing, implementing, and managing next-generation Service Management policies, processes, and solutions to ensure stable, resilient, and available technology services for customers and employees. Job Description As a ServiceNow Senior Technical Architect (STA) at Bank of America, you will lead significant workstreams to implement and maintain end-to-end automated solutions. Collaborating with the ServiceNow Global Development Team, you will play a key role in addressing complex challenges and feature design on the ServiceNow platform. Working closely with the Principal ServiceNow Solution Architect, you will contribute to solution fit, platform scalability, and implementation best practices. Your responsibilities will include defining and maintaining target architecture, enforcing engineering standards, guiding development teams, managing code quality control, and ensuring alignment with the target state architecture. Additionally, you will assist in triaging and resolving issues during all phases of development, as well as providing input on implementation design for complex features. Requirements - Education: B.E/BTech Comp Science, M.C.A - Experience Range: 12 years - 20 years - Certifications: ServiceNow Certified Implementation Specialist (ITSM, Security Incident Response, Vulnerability Response, Risk & Compliance) - Foundational Skills: ServiceNow technical consulting and development experience, ITIL certification - Desired Skills: ServiceNow cloud platforms, architecture, and various technical aspects related to ServiceNow implementation and management - Work Timings: 8.30 am - 5.30 pm and 2.30 pm - 11.30 am - Job Location: Chennai/Hyderabad If you are looking for an opportunity to work on innovative solutions and contribute to the growth of a global organization, Bank of America invites you to join our team as a ServiceNow Senior Technical Architect.,

The Senior Software Developer role at firstsourc in Hyderabad, IN involves developing strategic solutions for new services and functionality. You will design software, participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is essential for this position. Your primary responsibilities will include working with IT teams to implement future automations, integrating additional ServiceNow modules, and architecting ServiceNow automation along with integration with existing systems like Active Directory. You should have hands-on experience with REST API integration, different ServiceNow integration methods, and a strong understanding of Flow Designer. Knowledge of various ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB is crucial. Additionally, you will be responsible for implementing SAM Pro and HAM for clients, installing and configuring software products from ServiceNow, conducting workshops with clients, developing custom software solutions, and customizing ServiceNow applications focusing on the CSM module. You will also support the design and implementation of a platform operating model, create reports, gather requirements, and configure Service Operations Workspace. As a Senior Software Developer, you are expected to collaborate with team members, provide peer leadership, conduct project tracking activities, recommend modifications to existing processes, and identify ways to improve technical output. Proactive problem-solving, adherence to quality standards, compliance with regulations, and the ability to work independently on multiple projects simultaneously are key aspects of this role. The ideal candidate should have a Bachelor's degree in Computer Science with additional coursework in management or related fields, along with a minimum of 3+ years of software development experience. Proficiency in Windows and Unix operating systems, analytical skills, programming expertise, and excellent communication skills are essential for success in this position.,

As a ServiceNow Architect specializing in ITSM and ITOM, you play a vital role in shaping our IT service delivery capabilities and optimizing our IT operations through the ServiceNow platform. Collaborating closely with cross-functional teams, your responsibilities include designing and implementing robust, scalable, and efficient solutions. Key Responsibilities: You lead the design and architecture of ServiceNow solutions for ITSM and ITOM, ensuring alignment with industry best practices and business requirements. You oversee the development of custom applications, modules, and workflows within the ServiceNow platform to enhance IT service delivery and operations. You architect and manage complex integrations between ServiceNow and various IT systems, such as configuration management databases (CMDBs), monitoring tools, and other ITOM components. You establish and enforce governance policies, security standards, and best practices for the ServiceNow environment, guaranteeing compliance with ITIL and ITSM frameworks. You continuously evaluate and optimize the performance, scalability, and reliability of ServiceNow in the ITSM and ITOM domains. You lead and manage ServiceNow implementation projects, collaborating with stakeholders, conducting workshops, and ensuring successful project delivery. You provide technical leadership and mentorship to ServiceNow development teams, promoting the adoption of best practices and architectural guidelines. You create and maintain comprehensive documentation of platform architecture, configurations, and integration strategies. You maintain relationships with ServiceNow vendors, keeping abreast of platform updates, new features, and emerging technologies. You conduct training sessions and workshops to enhance the understanding of ServiceNow ITSM and ITOM capabilities among IT teams and stakeholders. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Proven experience as a ServiceNow Architect focusing on ITSM and ITOM, with at least [X] years of hands-on experience. - ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) certifications are mandatory. Certified Application Architect (CAA) or Certified System Architect (CSA) is a plus. - Strong knowledge of ITSM and ITOM processes, ITIL best practices, and ServiceNow platform functionalities. - Expertise in ServiceNow development, scripting (JavaScript), and custom application design. - Extensive experience with integration methods like REST, SOAP, and MID Server. - Exceptional problem-solving and analytical skills. - Strong communication and leadership abilities. - Ability to collaborate effectively with cross-functional teams and stakeholders.,

Job Title: ServiceNow CMDB Developer Key Responsibilities: Design and manage new CMDB classes and Configuration Item (CI) lifecycles. Maintain accurate and up-to-date CMDB data and relationships. Implement and enforce CMDB data standards and governance processes. Integrate CMDB with ITSM processes (Incident, Change, Problem, Asset). Manage Application CIs in alignment with CSDM guidelines. Improve data quality through audits, cleansing, and automation. Collaborate with cross-functional teams (Engineering, Cloud, Security) to align CMDB with operational needs. Provide training and support on CMDB processes and best practices. Generate reports and dashboards to monitor CMDB health and KPIs. Ensure compliance with audit requirements and maintain audit trails. Qualifications: 6-8 years of experience in ServiceNow CMDB development. Strong knowledge of ServiceNow platform, CMDB, and ITSM modules. Familiarity with ITIL, especially Configuration and Change Management. Experience with Discovery, Orchestration, and scripting (JavaScript, Business Rules). Background in data governance, quality, and integration. Strong communication and collaboration skills. Experience with SaaS/cloud environments and web technologies (JavaScript, HTML, CSS, XML).

Role: ServiceNow Developer Location: Pune, Chennai, Bangalore Experience: 5+ Years Key Accountabilities •Provide architectural and design oversight to ensure all solutions are fit for purpose and use. •Design/Build technical solutions based on client's needs and process requirements •Deliver solutions using Agile software development processes •Understand the current as is processes” and deliver toolset changes based on upcoming process changes •Customisation or development of enhancement requests for existing ITOM tools and processes •Take care of end to end development activities for a specific enhancement or project as an individual contributor •Work closely with BA’s, Architects, Testing team and process teams •Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects •Ensure gaps are clearly identified and reported to BA/stake holders •Produce design documents where ever necessary •Work closely with vendor resources to meet development deadlines in case of larger projects •Take respective ownership as an individual contributor throughout the project lifecycle •Take respective ownership of preparation of release plan •Involve in Proof of concept activities and provide best possible solution to customer’s/stake holders •Ongoing involvement in continuous improvement of toolset Follow continuous improvement best practices by identifying and diagnosing improvement opportunities If you are interested please share your updated CV on this email id aashifjabrulla@tsit.co.in

Service Now Architect - (Bangalore location only) 8+ Years Bangalore - Hybrid Mandatory skills required : ITSM, ITAM, ITOM 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations. Deep understanding of CMDB architecture, CSDM framework and related processes. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. Soft Skills Excellent communication, presentation, and documentation skills. Ability to work collaboratively within agile teams. Strong problem-solving skills and attention to detail. Certifications (Good to Have) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD Certified Technical Architect (CTA) Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL) Sincerely, Sonia TS

Role Description Develop custom applications, business rules, client scripts, UI policies, UI actions, and other ServiceNow components. Configure and customize ServiceNow workflows, modules (e.g., ITSM, HR, ITOM, CSM), and other functionalities. Integrate ServiceNow with other enterprise systems and applications using REST, SOAP, and other integration methods. Develop and maintain integrations with third-party tools and services. Enhance the user experience by developing dashboards, reports, and portals. Troubleshoot and resolve technical issues, ensuring the platform's stability and performance. Automate business processes and workflows using ServiceNow's scripting and automation tools. Work closely with business analysts, project managers, and other stakeholders to gather and analyze requirements. Create and maintain comprehensive documentation for ServiceNow configurations, customizations, and development work. Document best practices and standard operating procedures. Technical Skills Strong understanding of ServiceNow platform capabilities, including ITSM, HR, ITOM, CSM, and custom applications. Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and GlideAjax. Experience with web technologies (HTML, CSS, AJAX, JSON, XML). Knowledge of ServiceNow integration technologies (REST, SOAP, JDBC, etc.). Excellent teamwork skills. Nice-to-have skills Must have good written and verbal communication skills. Strong conceptual and analytical skills Ability of adapt any new technical environment with minimal knowledge transfer efforts Qualifications Engineering or equivalent Graduate Degree

Infunctionalityinfunctionality and optimisation. Participating in the SDLC optimisation to ensure optimal functionalityand Catalogue Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Particiin all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 15 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

What youll be doing – your accountabilities The skills you’ll need to succeed Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Creative problem solver, able to build contingency plans and handle stressful situations with professionalism. Understanding of JIRA, REACT, Confluence and dashboarding technologies Desirable Skills: Service now ITSM, CSM, ITOM module experience Service Now CMDB, HAM module experience System Integration (SOAP, Restful) React, Javascript, NODE.js, Python Databases like MySQL, Postgress, etc Basic understanding of cloud technologies Experience you’d be expected to have Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements. Service now Development experience of 2-7 years Experience in developing applications from scratch. Experience in working with Agile tools like JIRA, Confluence etc.

Hiring ServiceNow SOM Developers (Contractual – Remote) for Deloitte. 5+ yrs exp in SOM, Event Mgmt, Discovery, CMDB, MID Server. Strong scripting & integration skills required. Immediate joiners preferred. Apply now!

About the Role We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts. Key Responsibilities : Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts. Align data models with CSDM (Common Service Data Model) practices. ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB. Troubleshoot data quality issues and perform data clean-up as needed. Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation. Support development of business rules, UI policies, and scheduled jobs related to ITOM. Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components). Communicate effectively with infra teams during discovery and integrations. Collaboration & Contribution: Support senior consultants and architects in ITOM and CMDB strategy execution. Contribute actively to documentation, testing, and knowledge sharing across the team. Requirements • 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects. • Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting. • Good understanding and practical experience in ETL processes and transform maps. • Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.

Roles and Responsibilities Design, develop, test, and deploy ITSM solutions on ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement automation using HTML and CMDB. Develop custom workflows, business rules, and integrations to meet client needs. Troubleshoot issues related to ITSM processes and provide technical support as needed. Ensure compliance with industry standards (ITIL) for IT service management. Desired Candidate Profile 5-10 years of experience in ITSM development with expertise in ServiceNow platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Master's degree in Any Specialization (M.Tech). Strong understanding of HTML programming language for building custom applications. Experience working with CMDB tools for asset management.

Role Overview: We are seeking a highly experienced and visionary ServiceNow Architect with a strong focus on ServiceNow App Engine implementation . The ideal candidate will possess over 10 years of progressive experience in IT, with a significant portion dedicated to architecting and delivering robust solutions on the ServiceNow platform. This role requires deep technical expertise, strategic thinking, and the ability to lead the design and implementation of custom applications using ServiceNow's low-code/no-code capabilities, particularly within the App Engine ecosystem. Key Responsibilities: Lead the architectural design, development, and implementation of custom applications and workflows using the ServiceNow App Engine. Translate complex business requirements into scalable, efficient, and secure technical solutions on the ServiceNow platform. Provide expert guidance and best practices for leveraging ServiceNow App Engine Studio (AES), Flow Designer, Process Automation Designer, UI Builder, and other App Engine components. Oversee and contribute to advanced ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, etc.) to extend platform functionality. Design and implement integrations between ServiceNow and external systems using Integration Hub, REST, SOAP, and other relevant technologies. Ensure adherence to ServiceNow best practices, architectural standards, security guidelines, and performance optimization principles. Collaborate closely with business stakeholders, product owners, developers, and other IT teams to ensure successful project delivery. Conduct technical reviews, provide mentorship to development teams, and foster a culture of innovation and continuous improvement. Stay abreast of the latest ServiceNow features, releases, and industry trends, particularly concerning the App Engine and low-code/no-code development. Technical Skills Required Skills (Must to Have): Overall Experience: 12+ years of progressive experience in IT, with a strong focus on enterprise application development and architecture. ServiceNow Architecture Experience: Proven experience (at least 3-5 years) specifically as a ServiceNow Architect, leading solution design and implementation. ServiceNow App Engine Expertise: Demonstrable, hands-on experience in implementing and architecting solutions using ServiceNow App Engine . Expertise with App Engine Studio (AES) for custom application development. Deep proficiency in Flow Designer for workflow automation. Strong experience with UI Builder for creating engaging user experiences. ServiceNow Development: Expert-level proficiency in ServiceNow scripting including Server-side (Business Rules, Script Includes, GlideRecord, Scripted REST APIs) and Client-side (Client Scripts, UI Policies, UI Actions). Integrations: Solid experience designing and implementing integrations using ServiceNow Integration Hub, REST APIs, SOAP, and other integration patterns. Platform Knowledge: In-depth understanding of the ServiceNow data model, security framework (ACLs, roles), and platform capabilities. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to troubleshoot complex technical issues. Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Location: Ability to work from our Gurugram office. Nice-to-have skills Preferred Skills (Good to Have): Experience with Process Automation Designer for orchestrating multi-departmental workflows. Familiarity with the ServiceNow Now Experience UI Framework and component development. Experience with other core ServiceNow modules (e.g., ITSM, CSM, HRSD, ITOM, GRC) and how they integrate with custom applications. Knowledge of Agile/Scrum methodologies and experience working in an Agile development environment. Understanding of ServiceNow DevOps and CI/CD practices . Additional ServiceNow certifications (e.g., Certified Implementation Specialist in relevant modules, or Certified Technical Architect - CTA). Experience with cloud platforms (AWS, Azure, GCP) from an integration or hosting perspective. Prior experience in a technical leadership or mentorship role, guiding junior developers. Certifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD).

NTT DATA is looking for a ServiceNow Technical Architect with at least 8 years of experience in ServiceNow development and solutioning. In this role, you will be responsible for designing and implementing complex ServiceNow solutions focusing on scalability, best practices, and architecture. Your duties will include leading technical design discussions, guiding junior developers, and ensuring adherence to ServiceNow development standards. Key Responsibilities: - Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. - Lead complex scripting, automation, and custom application development. - Define and enforce coding standards, security best practices, and governance frameworks. - Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. - Design and optimize Flow Designer, Orchestration, and business process automation. - Ensure optimal instance performance, security, and compliance. - Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. - Design enterprise-wide ServiceNow architecture, including data flows and integrations. - Provide technical leadership, mentoring junior developers, and conducting code reviews. - Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: - 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. - Strong understanding of ServiceNow architecture, scalability, and security best practices. - Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. - Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. - Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. - Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: - ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. - ServiceNow CAD (Certified Application Developer) certification is a plus. - Experience in ServiceNow CMDB health, data governance, and Service Mapping. If you are an innovative and passionate individual with the desire to grow in a forward-thinking organization, apply now to be a part of NTT DATA's team in Bangalore, Karnataka, India.,

As a Specialist Design Engineer focused on ServiceNow, you will play a crucial role in contributing to BT Group's digital transformation by rapidly bringing innovative ideas to market. Your primary responsibility will be to drive service innovation and deliver products and services that meet the needs of customers in a fast-paced and scalable manner. You will be responsible for owning and delivering strategic investment choices that support Service management's transformation. This includes assessing requirements within BT Business, identifying optimal design patterns for scalable system components, and making informed decisions based on thorough analysis of different scenarios. Your focus on risk management, business case development, and benefit realization will be essential in unblocking obstacles and ensuring timely project delivery. Collaboration and relationship-building will be key aspects of your role, as you will need to develop strong connections with internal and external customers and suppliers to facilitate program deliverables. Additionally, you will lead the platform design team, overseeing the work of other designers and ensuring governance across various deliveries within BT Business. To excel in this role, you should possess expertise in technologies such as ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, and TMF compliant ServiceNow integration framework. Your ability to develop solutions aligned with enterprise architecture, solve complex problems, and drive continuous improvement through agile practices will be critical. Furthermore, your communication skills, project management abilities, and commercial acumen will be essential in executing priorities that add value to customers and the business. By embodying BT Group's leadership standards, you will contribute to the company's growth mindset and future readiness, building diverse teams that drive innovation and excellence. BT Group, as a pioneer in the telecom sector, is undergoing a significant transformation to enhance connectivity and revolutionize customer experiences. By joining the organization, you will be part of a dynamic team that is shaping the future of telecommunications in the UK. If you are passionate about driving change, embracing diversity, and contributing to a forward-thinking company, this role presents an exciting opportunity to make a meaningful impact. Please note that BT Group is committed to creating an inclusive workplace where individuals from diverse backgrounds and experiences are encouraged to apply. If you believe you have the skills and drive to excel in this role, we welcome your application, even if you do not meet every single requirement outlined in the job description.,

As a Senior Associate at PwC, you will be part of a team of problem solvers, assisting in solving complex business issues from strategy to execution through the utilization of Data, Analytics & Insights skills. Your responsibilities at this level include: - Using feedback and reflection to enhance self-awareness, capitalize on personal strengths, and address areas for development. - Demonstrating critical thinking and the capability to bring structure to unstructured problems. - Reviewing ticket quality and deliverables, providing status reports for projects. - Ensuring adherence to SLAs, with experience in incident management, change management, and problem management. - Reviewing your work and that of others for quality, accuracy, and relevance. - Knowing when and how to utilize available tools for various situations and being able to explain the rationale behind those choices. - Seeking and embracing opportunities that expose you to different situations, environments, and perspectives. - Being flexible to engage in stretch opportunities and assignments. - Communicating straightforwardly and structuredly to influence and connect with others effectively. - Reading situations adeptly and adjusting behavior to cultivate quality relationships. - Upholding the firm's code of ethics and business conduct. - Collaborating in a team environment involving client interactions, workstream management, and cross-team collaboration. - Being a good team player, taking on cross-competency work and contributing to COE activities. - Managing escalations and risks effectively. In this role, the primary skill required is expertise in ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, and Javascript. Secondary skills include proficiency in Reporting, Selenium, Java, Cucumber, Azure DevOps, and Git. As a Data Analyst, you are expected to have: - Minimum 5 years of hands-on experience with ServiceNow applications like GRC/IRM, ITSM, ITBM. - Minimum 5 years of practical experience with ITIL and ITSM modules. - Ability to comprehend complex business and functional requirements. - Superior analytical skills to analyze user, functional, and technical requirements. - Proficiency in deriving test scenarios from business requirements and writing detailed test cases based on user scenarios. - Understanding of analyzing test execution results and creating appropriate test metrics. - Familiarity with the defect management process and ServiceNow Test Management. - Knowledge of automation testing concepts and hands-on experience with ServiceNow ATF. - Capability to enhance automation scripts for building a regression suite. - Understanding of software testing techniques and strategies, including Mobile Testing. - Knowledge of various Test Management and Defect Management tools. - Excellent analytical skills and problem-solving abilities. Certifications in ServiceNow (CSA, ITIL, ATF) and ISTQB Certification are considered nice-to-have qualifications. Soft skills required include exceptional written and verbal communication skills, strong problem-solving abilities, autonomy and effective collaboration within diverse teams, proactive mindset focused on continuous improvement in quality assurance processes, and adaptability to manage multiple priorities in dynamic, fast-paced environments.,