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8.0 - 12.0 years

30 - 40 Lacs

Indore, Pune, Chennai

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Role & Job Responsibilities Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, GRC, and other modules. Develop scalable, flexible, and sustainable ServiceNow architectures that align with business objectives. Design ServiceNow solutions that integrate seamlessly with existing enterprise systems. Technical Leadership: Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration. Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions. Conduct technical workshops and training sessions for teams and stakeholders. Implementation & Integration: Oversee the end-to-end implementation of ServiceNow solutions, including custom applications and integrations. Ensure the successful integration of ServiceNow with other enterprise systems (e.g., ERP, CRM, third-party applications). Manage and resolve complex technical issues during the implementation phase. Governance & Best Practices: Establish and enforce governance around ServiceNow platform usage, ensuring compliance with standards and best practices. Develop and maintain architectural documentation, ensuring solutions are well-documented and aligned with architectural principles. Perform regular reviews and audits of the ServiceNow platform to ensure it remains optimized and scalable. Stakeholder Management: Engage with key business and IT stakeholders to understand their needs and ensure alignment between IT and business strategies. Act as a trusted advisor to stakeholders, providing insights and recommendations on how ServiceNow can address business challenges. Experience:- 8+ years of experience in IT, with at least 2-3 years of experience as a ServiceNow Architect or similar role. Extensive experience in designing and implementing ServiceNow solutions, particularly across ITSM, ITOM, HRSD, CSM, GRC and intergations Technical Skills:- Proven experience with ServiceNow integrations using REST, SOAP, and other APIs. Strong understanding of ITIL, Agile, and other IT service management frameworks. Proficiency in ServiceNow development, including scripting (JavaScript, Glide), configuration, and customization. Experience with ServiceNow platform capabilities such as Service Portal, Flow Designer, and Integration Hub. Strong knowledge of ServiceNow data models, CMDB, and enterprise architecture. Leadership and team management skills, with the ability to guide and mentor junior team members. responsibilities Preferred candidate profile

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3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Business Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance operational efficiency and effectiveness. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement software solutions to meet business requirements. Collaborate with cross-functional teams to analyze and understand project requirements. Conduct code reviews and provide feedback to ensure code quality. Troubleshoot and debug applications to resolve issues efficiently. Stay updated with industry trends and best practices to enhance development processes. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management processes. Experience in designing and implementing ITOM solutions. Knowledge of ServiceNow platform capabilities and configurations. Hands-on experience in developing ServiceNow applications. Good To Have Skills:Experience with ServiceNow Service Mapping. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

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3.0 - 8.0 years

5 - 10 Lacs

Bengaluru

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Business Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to define, design, and ship new features. Develop high-quality software design and architecture. Identify, prioritize, and execute tasks in the software development life cycle. Conduct software analysis, programming, testing, and debugging. Create technical documentation for reference and reporting. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management processes. Experience in designing and implementing ITOM solutions. Knowledge of ServiceNow platform capabilities and best practices. Hands-on experience in configuring ServiceNow ITOM modules. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

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6.0 - 11.0 years

7 - 17 Lacs

New Delhi, Pune, Bengaluru

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Evaluating internal functions business development strategies and IT processes and suggesting improvements Creating business architecture models to reflect the organizations strategies and goals and creating and implementing business visions and goals Evaluating systems engineering talent recruiting and accounting models for discrepancies and vulnerabilities Suggesting ideas to reduce costs in IT and business leadership Organizing training to improve employees knowledge and skills for future organizational growth Conducting research in talent management to improve the organizations business operations Providing business architecture and systems processing guidance Ensuring the efficiency security and support of the organizations goals Creating methods for compliance architecture such as data storage metadata management and change control Proven work experience as an Enterprise Architect or similar role Excellent technical analytical and project management skills Strong communication and interpersonal skills Good leadership and motivational skills Experience in modeling and graphic representations Bachelors degree in information technology is preferred ServiceNow Architect JD Evaluating internal functions business development strategies and IT processes and suggesting improvements Creating business architecture models to reflect the organizations strategies and goals and creating and implementing business visions and goals Evaluating systems engineering talent recruiting and accounting models for discrepancies and vulnerabilities Suggesting ideas to reduce costs in IT and business leadership Organizing training to improve employees knowledge and skills for future organizational growth Conducting research in talent management to improve the organizations business operations Providing business architecture and systems processing guidance Ensuring the efficiency security and support of the organizations goals Creating methods for compliance architecture such as data storage metadata management and change control Proven work experience as an Enterprise Architect or similar role Excellent technical analytical and project management skills Strong communication and interpersonal skills Good leadership and motivational skills Experience in modeling and graphic representations

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10.0 - 15.0 years

30 - 35 Lacs

Hyderabad, Chennai, Bengaluru

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Skill Set: ServiceNow Project Lead, ITSM , HRSD & Pre Sales Job Description: We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team. The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses. Key Responsibilities: Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals. Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution. Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients. Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses. ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and others as needed. Stay updated with the latest features, functionalities, and best practices on the ServiceNow platform. Guide clients in defining the technical architecture, integrations, and implementation approach for ServiceNow solutions. Leadership and Collaboration: Act as a technical lead in presales engagements, working closely with architects, developers, and delivery teams to ensure feasibility and alignment with client expectations. Mentor and guide junior team members to enhance their technical and client interaction skills. Collaborate with cross-functional teams to ensure seamless transitions from presales to delivery phases. Client Engagement and Relationship Management: Build and maintain strong client relationships by providing strategic advice and ensuring client satisfaction during the presales process. Identify additional opportunities for ServiceNow adoption and expansion within client environments. Business Growth and Strategy: Contribute to the development of go-to-market strategies for ServiceNow offerings. Analyze market trends, client feedback, and competitor strategies to refine service offerings and approach. Required Skills and Qualifications: Experience: Around 10 years of overall IT experience, with at least 5 years focused on ServiceNow and 3+ years in a presales role. Technical Skills: In-depth knowledge of the ServiceNow platform, including scripting, integrations, and module configurations. Strong understanding of ITSM, ITOM, ITBM, HRSD, or CSM. Experience with ServiceNow APIs, workflow automation, and orchestration. Presales Expertise: Proven ability to design and deliver tailored demos and presentations. Strong experience in responding to RFPs/RFIs and creating detailed technical proposals. Leadership Skills: Excellent communication, presentation, and interpersonal skills. Ability to manage multiple presales opportunities simultaneously and work in a fast-paced environme We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team. The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses. Key Responsibilities: Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals. Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution. Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients. Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses. ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules

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6.0 - 11.0 years

19 - 34 Lacs

Pune, Chennai, Bengaluru

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MUST have min. 2-3 years experience in Event Management in ITOM. Should have 7+ years of ServiceNow Development experience . Should have better understanding on AI Ops elements such as Extensive IT data, Aggregated big data, Machine learning, Observation, Engagement, Actions. Should work on at least 2 of algorithms such as Data selection, Pattern discovery, Inference, Collaboration, Automation. Should be aware of phases such as Detect, Predict, Mitigate. Should have good knowledge on Domain-centric AIOps and Domain- agnostic AIOps. Should work on some of the use cases like Anomaly detection, Incident event correlation, Predictive analytics, Enhanced RCA, Automated incident response, Digital transformation, DevOps adoption.

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6.0 - 9.0 years

19 - 20 Lacs

Bengaluru

Hybrid

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Hi all, We are hiring for the role Senior ServiceNow Developer Experience: 6 - 9 Years Location: Bangalore Notice Period: Immediate - 15 days Skills: We are seeking a Senior ServiceNow Developer with design, development, and implementation of ServiceNow solutions. The ideal candidate should have expertise in ITSM, ITOM, ITBM, CSM, or other ServiceNow modules , along with strong experience in scripting, integrations, automation, and platform architecture. Key Responsibilities • Lead the design, development, and customization of ServiceNow modules such as ITSM, ITOM, ITBM, CSM, GRC, HRSD, or App Engine. • Develop and implement complex workflows, automation, and business processes using ServiceNow Flow Designer, Workflow Editor, and Business Rules. • Architect and maintain ServiceNow integrations with third-party tools using REST/SOAP APIs, Integration Hub, MID Server, and Web Services. • Design and optimize Service Portal, UI Customization, and Mobile Experiences within ServiceNow. • Strong expertise in JavaScript, Glide API, Jelly, AngularJS, and UI frameworks. • Experience with Scoped Applications, Custom Applications, and App Engine Development. • Deep understanding of ITIL, ITSM, and ServiceNow governance best practices. • Experience in ServiceNow Security (ACLs, roles, encryption, compliance controls). • Expertise in ServiceNow integrations with enterprise applications (SAP, Workday, Jira, Azure, etc.). • Strong knowledge of ServiceNow Performance Analytics, Reporting, and Dashboards. • Hands-on experience with ServiceNow upgrades, platform maintenance, and automation. Preferred Qualifications • ServiceNow Certified System Administrator (CSA) (Required). • ServiceNow Certified Application Developer (CAD) (Preferred). • ServiceNow Implementation Specialist certifications (ITSM, ITOM, HRSD, etc.) (Preferred). If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

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3.0 - 6.0 years

6 - 15 Lacs

Bengaluru

Hybrid

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Observability Engineer: Define and implement new monitoring definitions following best practices. Focus on Infrastructure monitoring (mandatory); Application stack monitoring is a plus. Tune monitoring definitions to reduce operational noise. Experience working with SolarWinds and ServiceNow ITOM AIOPs. ITOM AIOPs Event Management: Tune monitoring policies and event rules. Optimize Operational Intelligence configurations. Optimize architecture and usage of Midservers for monitoring. Configure Health Log Analytics; recommend appropriate logging sources to enhance monitoring and detect change-related alerts. Configure Agent Client Collector (ACC) monitoring, aiming to replace SolarWinds for server monitoring. Develop and configure Service and Configuration Item (CI) binding rules for monitoring. Develop automated alert response mechanisms: Fully automated responses for automatic alert resolution. Playbook actions in ServiceNow triggered manually by agents. Automation can be implemented via scripts, ServiceNow OOTB/custom responses, or Swimlane workflows. Duration: 3-6 months contract followed by C2H (Contract to Hire) Note: Candidates unwilling to convert after 3-6 months will not be considered Shift Timings: 5 PM 2 AM IST

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7.0 - 10.0 years

9 - 12 Lacs

Hyderabad

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Full Time Roles and Responsibilities We are looking for a ServiceNow Developer with strong experience in ITSM, ITOM, and CSM modules to join our dynamic team. This role is critical in designing, developing, and implementing high-quality ServiceNow solutions that align with business objectives and follow best practices. The ideal candidate will be proficient in JavaScript (Glide API), possess a solid understanding of the ServiceNow data model and architecture, and demonstrate the ability to leverage out-of-the-box capabilities before opting for custom development. You will work closely with stakeholders, business analysts, and other developers to translate requirements into scalable, maintainable applications within the ServiceNow platform. Nice to have: CSA (Certified System Administrator) CAD (Certified Application Developer) Qualifications Required B.E / B.Tech / M.E / M.Tech / M.Sgraduate (preferably from a reputed college or University) with a totalexperience of 6-8 years Skills and Experience Required Experience with modules ITSM, ITOM, CSM. Understanding of the ServiceNow data model and architecture. JavaScript (especially Glide API server/client-side scripting). Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer. Ability to solve problems using out-of-the-box features.Firm understanding of the approval is required before jumping into custom code that is not documented in stories. Comfortable working with Service Portal, UI Pages, Catalog Items, etc. Use of Update Sets, Git (if using scoped apps), and knowledge of SDLC or Agile. Why you'll love working with us: Opportunity to work on business challenges from top global clientele with high impact. Vast opportunities for self-development, including online university access and sponsored certifications. Sponsored Tech Talks, industry events & seminars to foster innovation and learning. Generous benefits package including health insurance, retirement benefits, flexible work hours, and more. Supportive work environment with forums to explore passions beyond work. This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.

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4.0 - 6.0 years

6 - 8 Lacs

Chennai

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Design, develop, and implement integrations between ITSM (e.g., ServiceNow) and ITOM platforms (e.g., discovery, event management, orchestration). Utilize integration technologies such as APIs, web services, middleware, and scripting languages. Configuration and Customization: Configure and customize ITOM modules within the ServiceNow platform to align with integration requirements. This includes configuring discovery schedules, probes, sensors, patterns, and event management rules. Data Synchronization: Establish data synchronization mechanisms between ITSM and ITOM platforms to ensure consistency and accuracy of information. Implement data mapping, transformation, and reconciliation processes as needed. Incident and Problem Resolut

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10.0 - 16.0 years

16 - 27 Lacs

Hyderabad

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Hiring Sr ServiceNow Developer and ServiceNow Architect Location:- Hyderabad Exp:-10+ Years Notice period:- Immediate to 10 Days Interested candidates can Send your resume to mkateru@vsoftconsulting.com

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4.0 - 9.0 years

20 - 35 Lacs

Pune, Bengaluru

Hybrid

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Role & responsibilities Key Responsibilities: Design, develop, and implement ServiceNow solutions across ITOM/ITSM modules. Collaborate with teams and stakeholders to gather and translate requirements. Develop custom workflows, business rules, and integrations. Perform issue resolution, platform upgrades, and performance optimization. Maintain proper documentation and best practices throughout the SDLC. Required Skills: 4+ years of experience in ServiceNow Development/Administration . Minimum 1 year of hands-on experience in ITOM and ITSM modules. Expertise in CMDB, Discovery, Event Management, Incident/Problem/Change Management. Strong scripting skills (JavaScript, Glide), API integrations, and automation. Excellent communication, analytical, and troubleshooting skills. Preferred candidate profile Immediate availability to join. ServiceNow Certification in ITOM and ITSM . Experience working in a hybrid work environment. Background in large-scale enterprise ServiceNow implementations.

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7.0 - 12.0 years

22 - 27 Lacs

Bangalore Rural, Bengaluru

Hybrid

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Role & responsibilities Company : MNC (Perm/fulltime) Skills: Servicenow CMDB Work Location: Bangalore Total IT Exp: Rel exp in Servicenow- Rel exp in CMDB CTC: ECTC: Notice period : If you are serving notice period in current org please mention LWD: Current Company (Payroll): Current Loc: Pref loc: Reason For Job Change: Alternate mail id: do you have pf of all organization mentioned in cv: Please share Screenshot(full page) Of UAN service History as shown in attachment/UAN Num: (any dual employments in pf history will not consider) Role Description : CMDB Technical Analyst will be part of the Information Management (IM) function. The CMDB Technical Analyst is responsible for administering and executing the configuration management changes , ensuring CMDB data integrity & robustness. This role works closely with the IT ServiceNow System Admin and all process owners within IT. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITSM, ITOM and CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team; using an agile mindset and methodology. The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module. Qualification Overall Experience of 6-10 years relevant experience in an IT Industry. 5 years ServiceNow experience with a focus on IT Service Management (ITSM) 5 years experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management) & HAM (Hardware Asset Management) Module Education: Bachelors in Technology | Engineering Experience with Servicenow CMDB | CSDM , Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications) Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed Experience defining, documenting, and implementing CI Data audits Experience managing CI data in a ServiceNow CMDB Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity Experience & Competences Collaborating with stakeholders to identify and implement improvements to the CMDB. Experience in Agile Methodology Excellent communication and collaboration skills ITIL certified and Strong experience of ITIL processes Certified ServiceNow Admin (CSA) | CMDB Fundamentals | ITOM Discovery Implementation | CSDM Fundamental Roles and Responsibilities CMDB Data Management: Discovery and Integration: Data Governance: Asset Management

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5.0 - 7.0 years

10 - 15 Lacs

Indore, Pune, Chennai

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Job Responsibilities Develop and maintain Service Now applications and integrations.Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization.Write efficient and high-quality code that is scalable and maintainable.Develop and maintain technical documentation for Service Now applications and integrations.Participate in code reviews and collaborate with other developers to ensure code quality.Ensure that Service Now applications are stable, scalable, and secure.Troubleshoot and debug issues in Service Now applications and integrations.Stay up-to-date with the latest Service Now technologies and trends. Experience Has 5-7 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes.Strong understanding of ServiceNow best practicesProficient in the ServiceNow technology and has experience with the related supporting capabilities.Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft.Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD)Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs.Is passionate about learning, sharing, and further developing best practices” and embedding it as “next practice” to achieve greater impact.Lives the Agile / SCRUM methodology and mindset.Exhibits servant leadership behavior, self-aware leader and a flexible team player.Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders.Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset.Is capable of out-of-the-box thinking paired with the view of the “Big Picture” to "connect the dots".Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is mustCAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area) Role & responsibilities Preferred candidate profile

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8.0 - 12.0 years

30 - 40 Lacs

Indore, Pune, Chennai

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Role & Job Responsibilities Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, GRC, and other modules. Develop scalable, flexible, and sustainable ServiceNow architectures that align with business objectives. Design ServiceNow solutions that integrate seamlessly with existing enterprise systems. Technical Leadership: Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration. Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions. Conduct technical workshops and training sessions for teams and stakeholders. Implementation & Integration: Oversee the end-to-end implementation of ServiceNow solutions, including custom applications and integrations. Ensure the successful integration of ServiceNow with other enterprise systems (e.g., ERP, CRM, third-party applications). Manage and resolve complex technical issues during the implementation phase. Governance & Best Practices: Establish and enforce governance around ServiceNow platform usage, ensuring compliance with standards and best practices. Develop and maintain architectural documentation, ensuring solutions are well-documented and aligned with architectural principles. Perform regular reviews and audits of the ServiceNow platform to ensure it remains optimized and scalable. Stakeholder Management: Engage with key business and IT stakeholders to understand their needs and ensure alignment between IT and business strategies. Act as a trusted advisor to stakeholders, providing insights and recommendations on how ServiceNow can address business challenges. Experience:- 8+ years of experience in IT, with at least 2-3 years of experience as a ServiceNow Architect or similar role. Extensive experience in designing and implementing ServiceNow solutions, particularly across ITSM, ITOM, HRSD, CSM, GRC and intergations Technical Skills:- Proven experience with ServiceNow integrations using REST, SOAP, and other APIs. Strong understanding of ITIL, Agile, and other IT service management frameworks. Proficiency in ServiceNow development, including scripting (JavaScript, Glide), configuration, and customization. Experience with ServiceNow platform capabilities such as Service Portal, Flow Designer, and Integration Hub. Strong knowledge of ServiceNow data models, CMDB, and enterprise architecture. Leadership and team management skills, with the ability to guide and mentor junior team members. responsibilities Preferred candidate profile

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3.0 - 5.0 years

5 - 7 Lacs

Pune

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> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow ITOM Service Mapping. Experience: 3-5 Years.

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3.0 - 8.0 years

6 - 10 Lacs

Bengaluru

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service CatLog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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8.0 - 11.0 years

0 - 2 Lacs

Pune, Gurugram

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Strong understanding of ServiceNow core and development best practices Strong development experience Workflow & Flow Designer, Client scripts, Scripts Include, Business Rule, Data Import, ACL, table and database query Experience in two or more modules - ITSM, ITOM, Discovery, Event Management, PA Dashboards & reports Hands-on experience in JavaScript development Service Portal & Widget configuration/ development Experience in Integration (SOAP, REST, JSON and Scripted Web Services) with 3rd party tools. Strong analytical, communication, and presentation skills Should have knowledge of Agile methodology

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4.0 - 8.0 years

5 - 15 Lacs

Pune

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* Notice Period: Immediate to 1 Month. Key Responsibilities: • Design and develop solutions using ServiceNow ITSM (Incident, Problem, Change, CMDB) and ITOM (Discovery, Service Mapping, Event Management) OR ITAM (HAM & SAM) • Integrate ServiceNow with third-party systems and data sources. • Customize and configure ServiceNow modules, workflows, and catalog items. • Work with stakeholders to gather requirements and translate them into technical solutions. Must-Have Skills: • 4 to 8 years of experience in ServiceNow development. • Deep understanding of ServiceNow ITOM (especially Discovery and Service Mapping) OR ITAM (HAM & SAM) • Solid experience with CMDB architecture and CI relationships. • Strong problem-solving and debugging skills. • ServiceNow Certified Implementation Specialist ITSM/ITOM/ ITAM.

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4.0 - 8.0 years

0 - 3 Lacs

Bengaluru

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ServiceNow Virtual Agent + Virtual Agent + ITSM (If Integration experience is there it is an add on )

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5.0 - 10.0 years

18 - 33 Lacs

Hyderabad

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WIPRO _Walk in Drive _ 7th June 25_ ServiceNow Developer _ Hyderabad ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - WIPRO NOIDA Qualifications : - Experience : 5 -15 Years Notice Period : Immediate - 30 Days Only Location : Hyderabad Mandatory Skills: - ServiceNow Development with any module like (ITSM ,FSM, CSM, HRSD) Integration using (REST OR SOAP) Scripting Business Rules Client Scripts Interested Candidates , please drop an CV to yenumula.ramireddy@wipro.com NOTE : Candidates who have applied within the last six months are not eligible to reapply for this position. Please note that this opportunity is strictly for Face to Face interview only; Virtual interviews will not be conducted.

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6.0 - 10.0 years

0 Lacs

Hyderabad, Chennai, Bengaluru

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As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions with team members to refine designs and iterate on solutions, ensuring that the applications are user-friendly and efficient. Additionally, you will participate in testing and validation processes to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Mentor junior professionals to foster their growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of application design principles and methodologies. - Experience with business process modeling and requirements gathering. - Familiarity with integration techniques and tools within ServiceNow. - Ability to create user-friendly interfaces and enhance user experience. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management. - This position is based at our Bengaluru office. - A 15 years full time education is required."

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5.0 - 9.0 years

12 - 18 Lacs

Bengaluru

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Responsibilities: 5+ years of experience in Servicenow * Design, develop, and maintain ServiceNow solutions using ITSM modules. * Collaborate with cross-functional teams on project delivery and support.

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3.0 - 5.0 years

6 - 10 Lacs

Pune

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Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility Mandatory Skills: ManageEngine ITOM.

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7.0 - 9.0 years

25 - 40 Lacs

Bengaluru

Hybrid

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Job Description Fastenal India is looking for highly motivated individual who will play a key role as Servicenow ITOM Senior Software Engineer in our Team at Bangalore Location. This individual will be involved in the implementation of new modules/customizations of the existing ones in the ServiceNow ecosystem. Responsibilities The duties and responsibilities of this position include, but are not limited to: Strong Technical and Business background in Information technology. Performed such role as ServiceNow ITOM Developer, ServiceNow ITOM Lead, Senior ITOM Consultant and similar roles. Participating in the development of business requirements ensuring a thorough understanding of business needs and processes Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations Continuously monitor application performance and ServiceNow recommended patches & upgrades Assist with product roadmap & business capabilities that align with the application Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Drive continuous improvements of our implementation methodology and service offerings based on business needs Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production Required Position Qualifications Bachelor's degree in computer science or related preferred 5-7 years of relevant experience Implementation experience around CMDB, ServiceNow Discovery & Service Mapping Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc. Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS. Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes Preferred Position Qualifications Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow Integration of disparate systems using SOAP and REST APIs Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management) High level of expertise in multiple system environments Works effectively in a team-oriented, collaborative environment

Posted 2 weeks ago

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