587 Itom Jobs - Page 22

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Hi Folks, #Role: Senior ServiceNow Developer #Experience: 5+ years #Location: Pune/Remote Key Responsibilities: • Lead the design, development, and implementation of ServiceNow solutions. • Customize and configure ServiceNow applications, workflows, and modules. • Integrate ServiceNow with third-party tools using REST APIs, SOAP web services, and other integration methods. • Mentor junior developers and conduct code reviews to ensure best practices. • Troubleshoot and resolve complex technical issues on the ServiceNow platform. • Collaborate with stakeholders to gather requirements and provide technical solutions. • Stay updated with the latest ServiceNow features and industry best practices. • Develop and maintain technical documentation for configurations and customizations. Skills and Qualifications: • Extensive experience with ServiceNow development and administration. • Proficiency in JavaScript, HTML, CSS, and ServiceNow APIs. • Strong understanding of IT service management (ITSM) and ITIL processes. • Experience with advanced ServiceNow modules like ITOM, HRSD, or SecOps. • Excellent problem-solving, leadership, and communication skills. • A degree in Computer Science or a related field is often preferred. • ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable. CSA is mandatory If interested please share your CV to hr@aceiserv.com

As a Senior System Administrator for ServiceNow, you will play a critical role in our IT Service Management team at Nokia. You'll ensure the stability and optimal performance of the ServiceNow platform, which supports diverse use cases across the organization. Collaborating closely with cross-functional teams, you will tackle support incidents, enhance system capabilities, and implement new features that streamline processes. The work environment is dynamic and collaborative, with a strong emphasis on innovation and continuous improvement, allowing you the opportunity to make significant contributions to our digital transformation initiatives. You have: Bachelor of Engineering in Computer Science or related field from recognized university with 5-7 years of experience as a ServiceNow Administrator/Developer with a deep understanding of the ServiceNow platform. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages (Glide Script, AngularJS). Experience with ServiceNow ITSM, CMDB, ITOM, and core modules. ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD). It would be nice if you also had: Familiarity with Agile methodologies and project management tools. Experience with ServiceNow integration tools (REST, SOAP APIs, IntegrationHub). Strong problem-solving, troubleshooting, and analytical skills. ITIL Foundation Certification. Ensure the stability and usability of the ServiceNow platform through proactive monitoring and maintenance. Troubleshoot and resolve support incidents and service requests related to ServiceNow efficiently. Configure and customize the ServiceNow system, including workflow creation tailored to user needs. Manage integrations with third-party tools to enhance ServiceNow capabilities. Implement and oversee change requests, ensuring proper testing and deployment in the ServiceNow environment. Analyze user stories and internal processes to optimize system performance and automate workflows. Lead the deployment of new features and applications while guiding team members on best practices. Collaborate with stakeholders to align ServiceNow services with business objectives and drive continuous improvement.

We are seeking a highly skilled and experienced Senior Technical Consultant ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM). Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). Conduct workshops and demos for stakeholders and end users. Collaborate with internal teams and clients to ensure high-quality delivery. Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. Perform ongoing Discovery and CMDB maintenance Develop, review, and optimize scripts Business Rules, Script Includes, UI Policies, Client Scripts, etc. Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications 7+ years of experience working with ServiceNow, including hands-on development and implementation. Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM. Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements. ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred. Experience with additional ServiceNow modules like HRSD, or GRC.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Consultant, ADDM (Application Discovery and Dependency Mapping) is responsible for leading and delivering Application Discovery and Dependency Mapping project workstreams. They are the subject matter expert (SME) for Application Discovery and Dependency Mapping. The SME works closely with other technology SMEs to build and validate accurate application affinity groups and associated business applications within the ADDM platform. Key Responsibilities Use of Application Discovery and Dependency Mapping platforms including but not limited to Device42. Creates and maintains ADDM platform configurations to accommodate Client requirements. Configures and maintains automated discovery jobs and associated scheduling. Coordinate efforts with other SMEs, Client resources, and vendors to remediate discovery job errors. Lead ADDM workstreams including assisting in project plan development, project status reporting, coordination of Client and internal resources, and adhering to established project schedules and timelines. Independently work with Client stakeholders to ensure affinity groups and associated business applications are accurately developed and validated in the ADDM platform. Generate standard and custom reporting to support the development of project deliverables. Participate as a subject matter expert in project workshops. Maintain close communication with Client stakeholders including senior leadership on matters that require explanation, interpretation, or advice. Develop and promote relationships both internally and with client stakeholders. Participate in business development efforts for ADDM opportunities including assisting or leading POCs and demos, project scoping, and proposal development. Mentor other internal resources on the use of ADDM platforms by leading training and knowledge transfer sessions. Qualifications At least five (5) years as an IT Manager, Director, or Consultant at a Management Consultant Organization (Big 4, Slalom, etc.). At least two (2) years of experience in conducting Application Discovery and Dependency Mapping with Device42. Experience with other platforms such as Flexera Foundation/Cloudscape, ServiceNow Discovery/MID, AWS Migration Evaluator, Microsoft Azure Migrate, and/or Google StratoZone is also highly preferred. Experience with other systems of record such as ServiceNow CMDB, LeanIX, Confluence, Jira, SolarWinds, Datadog, Dynatrace, etc. are also important skills used in the delivery of ADDM services. Knowledge of ITSM and ITOM processes including CMDB. Understanding of authentication technologies such as Active Directory, LDAP, TACACS, CyberArk, etc. Basic understanding of Linux/Unix shell commands. Understanding of networking topics including IP Addressing, TCP/UDP Ports, TCP/IP Protocols, load balancers, firewalls, NAT, etc. Ability to troubleshoot a network connection by using ping, traceroute, netstat and other commands. Understanding of common application architectures and components (database, middleware, web, etc.) Basic understanding of IaaS/PaaS cloud computing. Experience and/or familiarity with AWS, Azure, Google are a plus. Ability to manipulate and analyze large data sets in Microsoft Excel and Microsoft PowerBI for data visualizations. Ability to communicate esoteric technical concepts to business leaders using verbal communication and visual aids such as PowerPoint or PowerBI. Education Undergraduate degree in Computer Science, Mathematics, or similar discipline. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

• Service Now Development experience in Developing Integrations, enhancing existing applications. • Good overall knowledge of ServiceNow Platform, various modules, Expertise in ServiceNow scripting. . Experience in ITSM/IOTM/CMDB.

We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps. Detailed Description Solution Design: Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals. Create technical designs, including data models, workflows, and UX. Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards. Continuously improve and leverage ServiceNows ITOM module to enhance CMDB data accuracy and Asset Management practices Application Development: Develop and maintain custom ServiceNow applications using App Engine. Implement complex business logic, integrations, and automation workflows. Code to high quality standards and best practices. Mentor junior developers and establish department best practices Citizen Developer Enablement: Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications. Provide training and support to citizen developers. Establish governance and best practices for citizen-developed applications. Integration Management: Integrate ServiceNow with external systems and applications. Utilize industry-standard protocols and technologies for seamless data transfer and functionality. Technical Leadership: Provide technical guidance and support to junior developers Participate in design reviews and code walkthroughs. Stay abreast of the latest ServiceNow technologies and trends to identify opportunities and Stakeholder Management: Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates. Manage user expectations and ensure solution alignment with business objectives Knowledge/Skills/Competencies Education : Bachelor's or masters degree in computer science, Information Systems, or a related field. Experience: Minimum of 7 years of experience as a ServiceNow Designer or Architect. Proven experience architecting and developing complex ServiceNow solutions using App Engine. Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud) Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications. Experience with ServiceNows IT Operation Management (ITOM) product. Technical Skills: Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities. Strong proficiency in ServiceNows Integration Hub and Discovery Pattern Customizations. Experience with Agile development methodologies Experience with REST APIs, web services, and cloud computing concepts Soft Skills: Excellent communication and presentation skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Passion for learning and staying abreast of industry trends. Additional Qualifications: Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional - Designer (SCPD) would be an added advantage Experience with modern frameworks like Angular js

Job Summary: Mindsprint is looking for a talented ServiceNow ITOM/AIOps Implementation Specialist to join our innovative team. The ideal candidate will have a strong background in implementing and optimizing IT Operations Management (ITOM) and AIOps solutions using the ServiceNow platform. You will be responsible for deploying, configuring, and maintaining ServiceNow ITOM/AIOps modules to enhance operational efficiency and drive intelligent automation. Key Responsibilities: • Implement and configure ServiceNow ITOM/AIOps modules, including Discovery, Event Management, Service Mapping, and Operational Intelligence. • Integrate ServiceNow ITOM/AIOps solutions with other IT systems and tools. • Collaborate with stakeholders to gather requirements and translate them into technical specifications. • Develop workflows, scripts, and automation rules to streamline IT operations. • Monitor and optimize the performance of ITOM/AIOps solutions. • Provide technical support and troubleshooting for ServiceNow ITOM/AIOps applications. • Maintain documentation for configurations, processes, and procedures. • Stay updated with the latest ServiceNow features and best practices in ITOM and AIOps. Qualifications: • Bachelor degree in Computer Science, Information Technology, or related field. • 7 to 9 years of experience in ServiceNow ITOM/AIOps implementation and configuration. • Strong understanding of ITOM and AIOps processes and best practices. • Proficiency in JavaScript, PowerShell, and other scripting languages. • Experience with ServiceNow modules such as Discovery, Event Management, Service Mapping, and Operational Intelligence. • Excellent problem-solving skills and attention to detail. • Strong communication and collaboration skills. • ServiceNow Certified Implementation Specialist or similar certification is a plus. Mail: krishna.jothi@srsinfoway.com

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner. Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the clients vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 2-5 years (Analyst), 5-8 years (Consultant) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT operations. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring their successful implementation. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications to meet business process and application requirements. Ensure the successful implementation of applications. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and technologies. Assist in troubleshooting and resolving application issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ITIL processes and frameworks. Familiarity with ITOM and GRC ITAM modules of ServiceNow. Experience in integrating ServiceNow with other systems. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Kolkata office. A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Service now Developer Minimum 5 years of experience in service now Developer

Roles and Responsibilities Troubleshoot issues related to ITSM processes, data management, and system performance. Provide training and support to end-users on ServiceNow platform features and best practices. Collaborate with stakeholders to gather requirements and develop technical documentation for new projects. Develop and customize workflows, business rules, and integrations using scripting languages like JavaScript. Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.

Share your resume ASAP nithya@agminfra.com/9042914450 Job Title: ServiceNow Developer - PPM Timesheet Modules Job Summary: • We are seeking a skilled ServiceNow Developer with expertise in Project Portfolio Management (PPM) Timesheet modules. • The successful candidate will be responsible for developing, maintaining, and enhancing the PPM Timesheet modules within the ServiceNow platform. • This includes troubleshooting and fixing bugs, implementing new features, and ensuring the overall performance and reliability of the modules.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Service now Developer Minimum 5 years of experience in service now Developer

Roles and Responsibilities Troubleshoot issues related to ITSM processes, data management, and system performance. Provide training and support to end-users on ServiceNow platform features and best practices. Collaborate with stakeholders to gather requirements and develop technical documentation for new projects. Develop and customize workflows, business rules, and integrations using scripting languages like JavaScript. Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.

Service now Developer Minimum 5 years of experience in service now Developer

Service now Developer Minimum 5 years of experience in service now Developer

Service now Developer Minimum 5 years of experience in service now Developer

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles and Responsibilities Troubleshoot issues related to ITSM processes, data management, and system performance. Provide training and support to end-users on ServiceNow platform features and best practices. Collaborate with stakeholders to gather requirements and develop technical documentation for new projects. Develop and customize workflows, business rules, and integrations using scripting languages like JavaScript. Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.

Roles and Responsibilities Troubleshoot issues related to ITSM processes, data management, and system performance. Provide training and support to end-users on ServiceNow platform features and best practices. Collaborate with stakeholders to gather requirements and develop technical documentation for new projects. Develop and customize workflows, business rules, and integrations using scripting languages like JavaScript. Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.