651 Itom Jobs - Page 2

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Principal Lead- Service Now ITSM Consultant Architect Level Qualification : BE / B.tech Relevant Experience : 12+ Years Must Have Skills : We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals. Key Responsibilities Strategic Planning: Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives. Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices. Module Configuration and Customization: Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems. Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience. User Story Definition and Prioritization: Work closely with business units to gather requirements and define user stories for enhancements and new features. Prioritize backlog items based on business value, strategic goals, and user needs. Cross-functional Collaboration: Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs. Function as a liaison between technical teams and end-users to facilitate effective communication and understanding. Change Management: Implement effective change management strategies to ensure smooth adoption of new features and processes. Provide training and documentation for end-users to maximize platform utilization. Release Planning and Execution: Plan and manage product releases, coordinating with development, testing, and deployment teams. Monitor release progress and resolve any roadblocks or issues that arise during implementation. User Acceptance Testing (UAT): Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing. Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs. Continuous Improvement: Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains. Stay up to date with ServiceNow platform capabilities and industry best practices. Stakeholder Engagement and Communication: Communicate project statuses, updates, and progress to stakeholders at various levels of the organization. Address questions, concerns, and feedback to ensure alignment and transparency. Vendor Management: Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices. Evaluate and recommend third-party applications or integrations to enhance the platform. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

As a ServiceNow Developer at Altera, a member of the N. Harris Computer Corporation family, you will be part of a team that delivers health IT solutions to support caregivers worldwide. Our solutions, including Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest, and dbMotion, are at the forefront of driving a new era of healthcare technology. Your expertise and innovation will play a crucial role in elevating care delivery and inspiring healthier communities globally. With a total of 7+ years of experience, you will have worked in ITSM, ITOM, CSM organizational structures and have implemented core ITIL process modules such as Incident, Problem, Change, Service Catalog, and CMDB. Your responsibilities will include customizing ServiceNow to meet business requirements, handling troubleshooting tickets, and designing, prototyping, implementing, testing, and deploying technical solutions. You must have ServiceNow Design and Development experience, ITIL knowledge, ServiceNow System Admin Certification, and ServiceNow Certified Application Developer certification. Strong written and verbal communication skills are essential, along with the ability to work in a multi-domain structure in ServiceNow. Additionally, you will be responsible for release management, maintaining a highly available and recoverable environment, designing and managing ServiceNow architecture and integrations, and reviewing requirements to ensure accurate estimation. A Bachelor's degree in Computer Science/IT or relevant work experience is required for this role. The shift timings for this position are from 5pm to 2am IST. As part of the team, you will collaborate with project managers, process owners, and other stakeholders to deliver high-quality solutions. If you are passionate about leveraging technology to transform healthcare and possess the necessary qualifications and experience, we encourage you to apply. For any accessibility concerns or assistance with the application process, please reach out to us at HR.Recruiting@AlteraHealth.com.,

Partner with business stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. Deliver products according to strategy and with reusability. Ensure on-time within budget compliant secure and quality delivery of the portfolio for the responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Ensure that detailed designs adhere to solution architecture design (i.e. high-level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification. Ensure the overall user experience is taken into account when designing new solutions and services. Take accountability to ensure adherence to Security and Compliance policies and procedures within Service Delivery scope. Take accountability for platform governance including Platform performance and security. Minimum Requirements: - 12+ years of relevant IT experience - 5+ years of experience on the ServiceNow Platform - Certified ServiceNow Implementation Specialist - Deep Knowledge of the ServiceNow platform and modules - Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub, and Custom applications (minimum two modules) - Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings - Excellent communication and team collaboration skills - Strong ability to interact and operate in an international environment, across various domains, functions, and levels - Capable of interacting in business (non-IT) language - Experience with Agile tools and techniques - Good to have experience with application development and methodologies, ITIL / GxP - Exposure/experience in GenAI and Now Assist implementation Why consider Novartis Novartis touched 769 million lives with its medicines in 2022, and while proud of this, there is more that can be done to help improve and extend people's lives. Novartis believes that new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. A diverse, equitable, and inclusive environment inspires new ways of working. Novartis believes in thriving potential in an unbossed culture underpinned by integrity, curiosity, and flexibility. Collaborating with courage to aggressively and ambitiously tackle the world's toughest medical challenges can reinvent what's possible. The greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis. Benefits and Rewards: Read Novartis" handbook to learn about all the ways they help employees thrive personally and professionally. Division: Operations Business Unit: Universal Hierarchy Node Location: India Site: Hyderabad (Office) Company/Legal Entity: IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area: Technology Transformation Job Type: Full-time Employment Type: Regular Shift Work: No Join the Novartis Network: Not the right Novartis role for you Sign up to the talent community to stay connected and learn about suitable career opportunities as soon as they come up.,

You will be responsible for overseeing the process design and evolution of architecture and development standards within the Enterprise ServiceNow team. Your role will include ensuring that the team follows established processes and architecture best practices. You will provide team leadership, offer technical guidance, and serve as the technical escalation point for both internal customers and team members. Additionally, you will manage team resource capacity and allocation for customer engagements, interviewing and hiring additional resources globally as required. As a Technical ServiceNow Delivery Lead/Manager, you will be expected to ensure that ServiceNow best practices are implemented and recommend out-of-the-box solutions where appropriate. You will manage implementation partners and vendors to deliver on expectations and ensure proper documentation of ServiceNow solutions according to standards. Keeping up-to-date on ServiceNow functionality, you will make recommendations on how new features can be used to enhance and automate business processes. Moreover, your responsibilities will include continuously improving methods and practices to achieve increased quality and value delivery. You will be required to report and analyze metrics on throughput, cycle time, and flow efficiency. Acting as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions, you will build strong relationships with business stakeholders and manage issues through closure. Managing the global ServiceNow end-to-end delivery team, you will ensure maximum and efficient delivery of value while leading ServiceNow incident management, service requests, and service improvement initiatives. To be successful in this role, you must possess excellent interpersonal skills and the ability to work effectively with multiple stakeholders. Additionally, ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are required, along with project management certifications like Scrum Master or PMP. A thorough understanding of ITIL processes and ITSM is essential, as well as at least 10 years of experience in solutions delivery with proven expertise in agile technical practices and work management. You should have the ability to coach team members in end-to-end delivery and be experienced with the majority of ServiceNow modules and products. Hands-on experience with ServiceNow technical solutions, including coding, configuring, and building complex solutions, is also crucial. A Bachelor's degree in information technology, computer science, or a related technical field, along with 10+ years of service delivery experience and 10+ years of experience specifically within ServiceNow (ITSM, ITOM, HAM, SAM, CMDB) is required. Furthermore, strong knowledge of Agile methodologies such as Scrum and Kanban, as well as hands-on experience with Agile delivery processes, is necessary. Proven experience with DevOps practices, including Continuous Integration and Continuous Delivery (CI/CD), is expected. Excellent communication and stakeholder management skills are essential, with the ability to present complex technical concepts to non-technical audiences. Experience in leading cross-functional teams within fast-paced, dynamic environments will be advantageous. In conclusion, this role offers the opportunity to work with a leading global financial markets infrastructure and data provider, London Stock Exchange Group (LSEG). LSEG's purpose is to drive financial stability, empower economies, and enable customers to create sustainable growth. As part of a workforce of 25,000 people across 65 countries, you will be valued for your individuality and encouraged to bring your true self to work. The organization promotes a collaborative and creative culture, encourages new ideas, and is committed to sustainability across its global business. By joining LSEG, you will play a critical role in re-engineering the financial ecosystem to support and drive sustainable economic growth. Together, the aim is to accelerate the transition to net zero, foster the growth of the green economy, and create inclusive economic opportunities.,

Job Description: Looking for an ITOM professional with hands-on experience in ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management , and CMDB . The role involves implementing and managing IT operations processes, ensuring CMDB health, integrating with monitoring tools, and supporting automation and visibility across IT infrastructure. Role & responsibilities Roles & Responsibilities Deploy and configure Discovery , Service Mapping , Event Management , and Orchestration modules. Ensure accuracy, integrity, and health of the Configuration Management Database (CMDB) Map critical business services to infrastructure components for better visibility and impact analysis. Configure event rules, alert management, and correlation logic to reduce noise and identify root causes quickly. Build and maintain workflows for routine operational tasks (e.g., server provisioning, software deployment). Develop and maintain technical documentation, SOPs, and user guides Requirement. Experience: 3-6 years in ServiceNow, with expertise in architecture and solution design Skills: Strong knowledge of ITOM (Discovery, Event Managment, Service Mapping), CMDB modules and integrations

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

Service Now Job Description Basic Qualifications: Basic Requirements: Minimum 6+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 6+years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on CSM Module . The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design and implement scalable ServiceNow solutions across CSM , ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance. Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives. Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub. Define architecture standards, governance models, coding best practices, and CI/CD pipelines for efficient ServiceNow development and deployment. Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices. Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement. Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes. Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables. Experience with Telco or Order Management is a plus. Preferred Qualifications: Any Bachelors/Masters degree(BE/BTech/ME/MTech) ServiceNow Certified System Administrator (CSA) - Preferred Certified Implementation Specialist (CIS) in ITSM or ITOM - Preferred Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication >

As a ServiceNow Developer at Daimler, you will be responsible for designing, configuring, and customizing the ServiceNow platform in modules such as ITSM, ITOM, Service Request Management, Integrations, Custom Reporting, Customer Service Management, and Service Portal. You should have experience working in an agile environment and following agile practices, contributing to all phases of the development lifecycle. Ideally, you would have completed 1-2 projects in modules like CSM, FSM, HRSD, TSM, TSOM, Retail Core, or S2P. Your primary skills should include designing, configuring, and customizing the ServiceNow platform, with expertise in ITSM, ITOM, Service Request Management, and Integrations. You should be skilled in implementing Customer Portal and Employee Center Portal features, working on case management workflows, and utilizing AI search and predictive intelligence GenAI features. Experience in the latest UX/UI features, developing custom and Out-of-the-Box widgets, and building/configuring mobile apps in ServiceNow is essential. Additionally, you should possess integration skills with hands-on REST API development work and be able to prepare and produce software releases. Any certification related to ServiceNow would be beneficial for this role. You should also demonstrate proficiency in custom application development within the ServiceNow platform, configuration of ITOM and ITBM modules, service requests, portals, service catalogs, and customizations including Server and Client Scripts, UI Action, workflow administration, data import, etc. Experience in setting up ServiceNow integrations (LDAP, SSO, Email, etc.), gathering requirements, implementing them, writing test cases, and automated tests in ServiceNow is required. Knowledge of modifying, adding, changing Forms, Fields, UI Actions, and administrative aspects of ServiceNow will be an added advantage. Your expertise will be crucial in supporting continuous improvement by exploring alternatives and technologies and presenting them for architectural review. Your role will involve collaborating with cross-functional teams and contributing to the enhancement of Daimler's ServiceNow platform.,

The ServiceNow Business Analyst will play a crucial role in driving the implementation of ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) domains. You will closely collaborate with various stakeholders, including business and IT teams, to identify requirements, design and configure solutions, and ensure successful adoption and usage of ServiceNow. As a ServiceNow Business Analyst, you will serve as a bridge between technical teams and the client's business community. Your primary responsibilities will include collecting, clarifying, analyzing, and translating business requirements into documentation and conceptual design for the development of applications and solutions. This role operates within an Agile team utilizing the Scrum development framework. Your duties will involve defining detailed stories and epics, along with applicable acceptance criteria, in collaboration with product owners and ICF's technology team. You will facilitate meetings with clients and internal technical and operational teams to establish a demand intake process and conduct intake reviews. Furthermore, you will work with business and IT stakeholders to identify and document requirements for ServiceNow solutions across various domains. In addition to defining detailed stories and epics based on business requirements, you will provide training and support to end-users to ensure the successful adoption and usage of ServiceNow solutions. Collaboration with other teams such as Service Desk, Operations, and Infrastructure will be essential to ensure the seamless integration of ServiceNow solutions. It is also expected that you stay updated with the latest ServiceNow features and capabilities, providing recommendations for improvement and optimization. Your deliverables will include detailed documentation of requirements, design, and configuration of ServiceNow solutions, along with impact analysis. You will define KPIs and success metrics, develop training materials, and create user guides for end-users. You will engage with various stakeholders, including business stakeholders across departments such as R&D, Business units, Finance, HR, and Procurement, as well as IT teams like ServiceNow Implementation teams, Service Desk, Operations, and Infrastructure. A strong understanding of ITSM, ITOM, and ITAM processes and best practices will be valuable in this role. The ideal candidate will have experience with ServiceNow modules such as Incident, Change, Problem, Asset, and Configuration Management. Strong analytical and problem-solving skills are essential, along with the ability to translate business requirements into technical solutions. Excellent communication and collaboration skills are required to effectively work with stakeholders and cross-functional teams. ServiceNow certifications such as Certified Implementation Specialist or Certified Application Developer are considered a plus. This is a full-time position that requires in-person work at the job locations in Hyderabad and Ranchi.,

As a ServiceNow Developer at Perficient, you will play a crucial role in designing, developing, and implementing ServiceNow solutions with a primary focus on ITSM, ITOM, and CMDB modules. Your responsibilities will involve collaborating closely with stakeholders to deliver high-quality solutions that enhance business processes, improve operational efficiency, and ensure a seamless user experience for our clients. This position offers a fantastic opportunity to thrive in a fast-paced, innovative environment while contributing significantly to business transformations. In this role, you will be responsible for ServiceNow Development, including designing, configuring, and implementing ITSM, ITOM, and CMDB solutions to align with business objectives and streamline processes. Additionally, you will be involved in Customization & Automation tasks, such as customizing ServiceNow workflows, business rules, UI actions, and notifications to automate tasks and enhance operational efficiency. Integration tasks will also be a key aspect of your role, where you will develop and maintain integrations between ServiceNow and third-party applications using REST, SOAP, and other technologies. Your role will also encompass Troubleshooting & Support responsibilities, where you will provide ongoing technical support, troubleshoot platform issues, and ensure the stability and performance of the ServiceNow environment. Moreover, you will be involved in CMDB Management, optimizing and maintaining the CMDB, configuring CI classes, attributes, and relationships, and managing integrations with Discovery and other ITOM tools. To excel in this position, you should possess 3-6 years of hands-on experience as a ServiceNow Developer, with expertise in ITSM, ITOM, and CMDB modules. Proficiency in ServiceNow scripting (JavaScript, GlideScript), integration (REST/SOAP APIs), and platform customization is essential. Holding certifications such as ServiceNow Certified Application Developer or Certified System Administrator (CSA) and ITIL certification would be advantageous. Strong problem-solving skills, collaboration abilities, and a deep understanding of ServiceNow platform capabilities are key attributes for success in this role. At Perficient, we value our employees and offer a comprehensive benefits package, a collaborative work environment, competitive compensation, generous work/life opportunities, and various rewards and recognition programs. Join us at Perficient, a global digital consultancy that is committed to helping clients exceed customer expectations, outpace competition, and achieve business growth through digital transformation solutions.,

A ServiceNow ITOM (IT Operations Management) job at HCL typically involves implementing, configuring, and managing ServiceNow's ITOM suite, including Discovery, Service Mapping, and Event Management . Responsibilities include developing custom patterns, integrations with monitoring tools, and ensuring data accuracy within the CMDB. The role also involves supporting sales efforts, delivering projects, and providing value-based assessments to clients. Key Responsibilities: Implementation and Configuration: Installing, configuring, and integrating ServiceNow ITOM products like Discovery, Service Mapping, Event Management, and CMDB. Customization and Development: Developing custom patterns, scripts, and integrations using scripting languages like JavaScript, Python, or PowerShell. Event Management: Integrating ServiceNow with multiple event sources, implementing and customizing event management rules and alert rules, and designing orchestration using Flow Designer. CMDB Management: Maintaining and enhancing the CMDB, including CI relationships, data accuracy, and integration with third-party tools. Integration: Leveraging ITOM APIs to integrate ServiceNow with various enterprise monitoring tools, automation platforms, and other systems. Documentation: Preparing technical documentation for customer projects and internal use. Support and Training: Providing support for existing ServiceNow implementations, assisting with troubleshooting, and mentoring junior developers. Sales Support: Supporting sales efforts through demonstrations, proof-of-concepts, and customer presentations. Project Delivery: Delivering projects on-site or remotely, ensuring projects are completed successfully and according to customer requirements. Process Improvement: Identifying opportunities for process improvement related to ITOM and CMDB management. Required Skills and Experience: ServiceNow Expertise: Strong experience with ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB. Scripting: Proficiency in scripting languages like JavaScript, Python, or PowerShell. API and Integration: Understanding of APIs and experience integrating ServiceNow with other systems. Event Management: Experience with event management rules, alert rules, and orchestration using Flow Designer. CMDB: Strong understanding of CMDB concepts, data management, and CI relationships. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent written and verbal communication skills. ITIL: Familiarity with ITIL processes and best practices. ServiceNow Certifications: ServiceNow Certified Implementation Specialist - Event Management is an advantage.

Basic Requirements: Minimum 5+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives

Requirement: Location: Bangalore Work model: Hybrid Mandatory Skills required: ITSM, ITAM, ITOM, HRSD Experience 8+ years of hands-on experience with ServiceNow , including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations. Deep understanding of CMDB architecture, CSDM framework and related processes. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. Soft Skills Excellent communication, presentation, and documentation skills. Ability to work collaboratively within agile teams. Strong problem-solving skills and attention to detail. Certifications (Good to Have) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD Certified Technical Architect (CTA) Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL) Register for a Global opportunity on the world's first & only Global Technology Job Portal: www.iitjobs.com Download our app on the Apple App Store and Google Play Store! Refer and earn 50,000!

ServiceNow CMDB Developer Seeking an experienced ServiceNow professional to manage and optimize CMDB, Discovery, and Service Mapping, ensuring data accuracy, integration, and governance while supporting ITOM modules and mentoring junior team members. Key Responsibilities: Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance. Define and enforce CI class structures, relationships, and data models. Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population. Troubleshoot discovery issues and improve coverage and accuracy. Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools. Monitor and improve CMDB health using dashboards and reports. Collaborate with stakeholders to define CMDB governance policies and procedures. Ensure alignment with ITIL and Configuration Management best practices. Work closely with Incident, Problem, Change, and Asset Management teams. Provide technical leadership and mentoring to junior team members. Develop and maintain CMDB reports, dashboards, and documentation. Present CMDB health and compliance metrics to leadership. The candidate should also have experience in other ITOM modules such as Event Management and Cloud Insights. Required Skills & Qualifications: 5-8 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping. Good to have experience in event management and Cloud insight Strong understanding of IT infrastructure (servers, networks, applications, cloud). Proficiency in scripting (JavaScript, Glide), data modeling, and integrations. Experience with MID Servers, APIs, and integration tools. Familiarity with ITIL v3/v4 framework and Configuration Management processes. Excellent problem-solving, communication, and stakeholder management skills. ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.

Job Title: ServiceNow Developer Location: Pune, Hinjewadi Interview Mode: Face-to-Face (F2F) Interview Date: 2 August 2025 Employment Type: Full-time Key Responsibilities Develop and customize applications on the Service Now platform Implement workflows, business rules, client scripts, and UI policies Integrate Service Now with external systems using REST/SOAP APIs Collaborate with stakeholders to gather requirements and deliver solutions Troubleshoot and resolve platform issues and bugs Participate in Agile ceremonies and contribute to sprint planning Required Skills 37 years of experience in Service Now development Strong knowledge of JavaScript, Glide API, and Service Now scripting Hands-on experience with ITSM, CMDB, and Service Portal Familiarity with Agile methodology and tools like JIRA Interview Details Date: Friday, 2 August 2025 Time: Between 10:00 AM 4:00 PM IST Venue: [Company Office Address or Interview Location in Pune] Documents to Carry: Updated resume, ID proof, and certification copies

Primary Skill - ITOM, CMDB , Event Management, Operation Workspace Experience - 6 years - 12 years Location - Pune / Chennai / Bangalore / Noida / Ahmedabad / Dehradun / Coimbatore / Mumbai ITOM - Event Management, CMDB Service Operation Workspace, Interface (REST, Webhooks) Virtual Agent ServiceNow Fundamentals(Flow, Scripting, configuration, ITSM) Kindly share your updated resume to AISHWARYAG5@hexaware.com

Dear Candidate, One Of Our Top MNC Immediate Hiring for Servicenow Architect Roles in PAN India Location. Role : ServiceNow Architect Exp: 10 to 18 Years Np : Immediate to 60 Days Location : PAN India Skills : ServiceNow,Architect,ITIL,CMDB,ITSM,ITOM,Java Script,Snow Key responsibilities Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability. Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work Assures technical integrity of proposed solutions Advises on the impact of design options to related programs and on the process for assessing such impact. Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform. Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now. Additional Responsibilities Creation of HLD and Detailed Design (DD) documents and providing guidance and support to Engineering team during design, test and deployments. Sound knowledge of Service Now application(s) integration with third party systems/applications. Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management Demonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service Portal Collaborate effectively to develop solutions and handle general updates and configuration changes/requests. Skills / Experience required Experience in a customer-centric support role, preferably in environment providing IT services Experience in Application Support or IT support. A detailed understanding of the user / business function, work process and key business outputs. Experience of service desk applications including configuration. Detailed understanding of ITIL processes and application Scripting experience - JavaScript, HTML ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages. A team player who can balance need, risk and pragmatism when developing solutions. Good analytical skills, structured and methodical approach, highly organized If Any one interested Please share me your resume uday.g@kanarystaffing.com

Hiring Now | Full-Time ServiceNow Opportunities | Big 4 Client Locations: Mumbai | Bangalore | Pune Joining Timeline: August or Early September 2025 Notice Period: Only Serving Notice Period candidates will be considered A Big 4 consulting client is hiring full-time ServiceNow professionals across multiple modules. This is a great opportunity to join a top-tier organization and work on enterprise-level implementations. Open Positions & Experience Mumbai (Work from Office 5 Days a Week) ServiceNow CSM Consultant – 3+ Years ServiceNow Discovery Specialist – 3+ Years ServiceNow HAM Consultant – 3+ Years Bangalore / Pune (Preferred: Bangalore) ServiceNow SecOps Engineer – 5+ Years ServiceNow ITOM (Discovery) Developer – 5+ Years Bangalore ServiceNow ITSM Developer – 5+ Years Senior Integration Architect / ServiceNow Lead Developer – 6+ Years ServiceNow Developer – 4+ Years Work Type: Full-Time Employment Mode: Onsite in Mumbai | Hybrid in Bangalore/Pune Requirement: Must be currently serving notice Joining availability: August or Early September 2025 To Apply: Send your updated resume to: krishnanjali.m@technogenindia.com Referrals are highly appreciated!

Primary Skill - ITOM - Event Management, CMDB Experience - 9 years - 12 years Location - Pune / Mumbai / Chennai / Ahmedabad / Noida / Coimbatore / Bangalore / Dehradun ITOM - Event Management, CMDB Service Operation Workspace, Interface (REST, Webhooks) Virtual Agent ServiceNow Fundamentals(Flow, Scripting, configuration, ITSM) If interested , Kindly share your updated resume to AISHWARYAG5@hexaware.com

Roles & Responsibilities Experience: Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified. Understands and has experience with ServiceNow ITIL framework. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure. Certification in AWS and Azure is preferred. Experience with integration to third party tools via REST API, OOB ServiceNow Connectors. Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports.

As part of the Infosys consulting team, your primary role will involve delving into customer issues, diagnosing problem areas, designing innovative solutions, and facilitating deployment to ensure client satisfaction. You will play a key role in developing proposals, contributing to solution design, configuring products, conducting pilots, and addressing any queries related to requirements and design. Your responsibilities will also include conducting solution demonstrations, workshops, and preparing effort estimates in alignment with customer budgets and organizational financial guidelines. Additionally, you will lead small projects, participate in unit-level and organizational initiatives, and strive to deliver high-quality, value-adding solutions to customers. If you believe you possess the capabilities to assist clients in navigating their digital transformation journey effectively, this opportunity is tailor-made for you. In terms of technical requirements, proficiency in Technology Infra ToolAdministration, particularly with ITSM ServiceNow, CSM, HRSD, ITAM, and ITOM, is essential. Moreover, you should demonstrate the ability to develop strategies that drive innovation, growth, and profitability for clients, possess knowledge of software configuration management systems, stay abreast of the latest technologies and industry trends, exhibit logical thinking and problem-solving skills, collaborate effectively, understand financial processes and pricing models for projects, identify improvement areas in processes, and propose technology solutions. Additionally, having expertise in one or two industry domains, client interfacing skills, and project and team management capabilities will be advantageous. Your preferred skills should encompass expertise in Technology Infra ToolAdministration-ITSM, with a focus on ServiceNow, HRSD, ITOM, CSM, and ITAM.,

You will be responsible for ServiceNow Software Development and Application Design. This includes ServiceNow Platform upgrades and performing tuning, as well as having hands-on experience with ServiceNow ITSM, ITOM events, and CMDB. Your core accountabilities will involve having a minimum of 6 years of ServiceNow relevant experience. You will be responsible for ServiceNow Application development on ITSM workflows, flow designer, Business rules, UI policies, and flow standardization. Additionally, you will work on ServiceNow integrations using REST API, connectors, and custom integration. Managing ServiceNow CMDB discovery for both cloud and on-premise environments and flows to manage CI/Asset lifecycle will be part of your responsibilities. You will also work on ServiceNow events workflows and integrating event sources with ServiceNow, as well as ServiceNow upgrade, patching, and cloning knowledge. Utilizing ServiceNow ATF for automation, handling skip records, troubleshooting, and performance tuning will also be part of your role. Moreover, you will be involved in grooming new team members or engineers and promoting constant knowledge sharing and cross-skilling. To qualify for this position, you should have a Bachelor's or Master's degree.,

As a ServiceNow Architect with 10-15 years of experience, you will be responsible for leading the architecture and design of complex ServiceNow implementations. Your role will involve translating business requirements into scalable and efficient ServiceNow solutions, developing architectural blueprints, and setting technical standards. You will oversee integrations with third-party systems using REST, SOAP, and MID Server, and conduct design reviews and performance tuning to ensure optimal functionality. Your expertise in AIOps and Predictive Intelligence will be leveraged to enhance the ServiceNow platform. You should possess a good understanding of AI Search implementation for Virtual Agents. Your experience as a ServiceNow Architect should demonstrate deep knowledge of ServiceNow modules such as ITSM, ITOM (CSDM), SPM, and WSD. Proficiency in Flow Designer, IntegrationHub, and scripting languages like JavaScript and Glide is essential. Knowledge of CMDB, Discovery, Service Mapping, and App Engine will be key to your success in this role. Holding a Certified ServiceNow System Administrator certification is mandatory, and additional certifications such as CIS (ITSM, HRSD, CSM), CAD, and CTA are preferred. Strong communication, documentation, and leadership skills will also be vital in effectively collaborating with stakeholders and driving successful implementations. This role offers an exciting opportunity to work on cutting-edge ServiceNow projects and contribute to the continuous improvement of IT service management processes. If you are a proactive and innovative professional with a passion for architecting ServiceNow solutions, we invite you to join our team and make a meaningful impact in the world of IT service delivery.,

We are hiring for our reputed client **ServiceNow developer** for a 2 days WFO contract position. Required skills: 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations. Deep understanding of CMDB architecture, CSDM framework and related processes. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. If interested, please share the resume @ shatagale@iitjobs.com