515 Itom Jobs - Page 19

Requirement: ITOM: ServiceNow ITOM Expertise: Proven experience in implementing and managing ServiceNow Discovery and Event Management solutions. CMDB Knowledge: Strong understanding of the CMDB lifecycle, including discovery, service mapping, and CI data integrity. Integrations: Hands-on experience with REST, SOAP, and API integrations for systems like AD, MID Servers, and credential stores. Technical Skills: Proficiency in JavaScript and the ability to develop custom patterns and workflows. Cloud Infrastructure: Experience with cloud-native infrastructure and cloud discovery tools. CSDM Framework: Strong knowledge of the Common Service Data Model (CSDM). HRSD: Expertise with ServiceNow Human Resource Service Delivery application in the area of HR case management , HR lifecycle events(On-boarding , offboarding etc etc), Employee Centre. Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS etc. Experience with Now mobile app. Experience in extensive cross-browser testing and support. Hands on ServiceNow integration experience using Web Service, SOAP /REST. Practical experience of servicenow integration with ERP systems like Oracle Cloud. An appreciation of supporting production systems and end users.

Job Title: Sr./Lead Software Developer (SAM) Location: Hyderabad Work Model: Hybrid Experience Required: 3-8 Years Notice Period: Immediate to 15 Days Certification Required: SAM Certification (Mandatory) Job Overview: We are looking for a Sr./Lead Software Developer (SAM) with strong experience in ServiceNow Asset Management (SAM), REST API, and JavaScript. This position will focus on the development, implementation, and integration of ServiceNow modules, including SAM Pro, with a strong emphasis on automation and software asset management. Key Responsibilities: Work with IT teams to implement and develop future automations, including additional ServiceNow modules. Architect ServiceNow automation, scripting, and integrations with existing systems such as Active Directory. Develop custom applications using ServiceNow Integration Hub, ensuring seamless integration with various ServiceNow platforms. Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets). Design and implement SAM Pro and HAM for clients, ensuring smooth configuration and integration. Install, configure, and integrate ServiceNow software products with a focus on Software Asset Management (SAM), discovery, service mapping, and configuration management. Conduct workshops with clients to articulate the value of the solutions and provide clear technical guidance. Develop and customize ServiceNow applications, focusing on CSM module. Support the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption. Configure and customize ServiceNow modules such as SSO, CMS, Virtual Chat, Incident Management, Change Management, Service Catalog, and Asset Database. Create reports using KPIs, Performance Analytics, and custom PA dashboards to track key metrics. Analyze system performance issues and recommend performance enhancements. Collaborate with internal teams to ensure smooth delivery of services and modifications to programs. Provide peer leadership and guidance, collaborating with Leads and team members to drive project success. Conduct software code reviews and ensure adherence to quality standards and procedures. Develop software, code, test, and debug independently. Identify opportunities for process improvements and new procedures to solve complex problems. Proactively identify gaps and escalate issues in a timely and appropriate manner. Create and update all relevant documentation and specifications for design, development, and testing. Adhere to ethical standards and comply with the relevant laws and regulations. Skills & Expertise: ServiceNow Expertise: Strong experience with ServiceNow modules such as SAM Pro, HAM, Incident Management, Change Management, CSM, CMDB, and Asset Database. Scripting & Automation: Proficient in scripting with JavaScript, GlideRecord, and using Flow Designer for automations. Integration Skills: Hands-on experience with REST and SOAP API integrations, as well as methods like Data Sources and Import Sets. Performance Analytics: Experience creating custom PA dashboards and KPIs. Custom Development: Ability to develop custom software solutions through scripting and development on the ServiceNow platform. ServiceNow Certifications: SAM Certification is mandatory. Additional certifications like ITSM, ITBM, and ITOM are a plus. Testing & Quality Assurance: Experience with Automated Test Framework (ATF) and testing on non-production instances. Client Interaction: Ability to conduct client workshops, gather requirements, and configure solutions as per business needs. Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3-8 years of experience in ServiceNow development and SAM implementation. Experience in integrating ServiceNow with third-party applications and platforms. To Apply: Please share your updated CV with us at sandeep.a@talent21.in.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Architect and design ServiceNow ITSM, CSM, HRSD solutions Experience leading implementations of ServiceNow ITSM solutions Experience engaging with client stakeholders and customers to determine solution requirements and improvements Experience engaging with client executives to generate roadmaps and recommendations Experience creating roadmaps for technical offering growth and innovation Preferred technical and professional experience ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM Certified Understanding of other ServiceNow products Excellent customer relationship management skills

Role: ServiceNow Functional Consultant Experience: 9 to 16 years Location: Greater Noida Notice Period: Immediate to 60 days Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of functional delivery resources Lead functional activities on ServiceNow Lead the creation of written deliverables Lead client demos and working sessions Participate as ITAM functional expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications

About The Role : ServiceNow Developer Design configure and customize ServiceNow platform for Daimler in one or more of the following modules ITSM and ITOM, Service Request Management, IntegrationsCustom reporting,Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules. Skilled in Customer portal / Employee center portal features implementation Hands-on experience in case management workflows Knowledge of usage on AI search / predictive intelligenceGenAI features Handson in latest gen UX / UI features can develop custom and OOB widgets building and configuring mobile apps in Servicenow Integration skills with hands-on rest Api development work Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Have good knowledge about integrations to external tools Solve complex business problems by engineering existingand new algorithms Experience developing custom applications within the ServiceNow platform Experience in configuration of ITOM ITBM modulesservice requests portalsservice catalogs etc., Experience in ServiceNow customizations including Server and Client Scripts UI Action workflow administration data import etc Primary Skills ITSM and ITOM, Service Request Management, IntegrationsCustom reporting,Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules. Enhance and support the ServiceNow customer facing portal Integrate ServiceNow with other corporate applications via web servicesmid serveremail etc Translate design comps and other specifications into working code Build responsive web applications Develop middleware API calls for mobile web applications Server side scripting in Apache Jelly ServiceNow proprietary Expertise in ServiceNow HRSD development Secondary Skills Any Certifications in ServiceNow Any Certifications in ServiceNow

Job Description : As part of the ASC team, you will play an important role in transforming ideas into solutions. ASC Software Developers work in a team and perform various software lifecycle tasks, gathering requirements, developing, and delivering real world solutions desired by Clients. Join ASC highly respected team of IT consultants and jumpstart your career with ample opportunities for professional and personal growth. Responsibilities: 6+ years of ServiceNow developer/solution architect experience. ServiceNow implementation certifications: Sys Admin, ITSM. Intermediate or advanced knowledge of ITIL and Agile framework, JavaScript, HTML/HTML5 a plus. Understands and can apply object-oriented software principles. Ability to work efficiently and productively independently and as part of a team. Willing to travel 10% of the time. Assist with design, support, & implementation of ServiceNow ITSM Professional and future functionality of ServiceNow as needed. Work with Service Managers and/or project teams on planning and testing of new functionality or improvement of existing ITSM modules Assist ServiceNow Administrators with upgrade planning, testing, and implementation between development and production instances. Designs and develops solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and APIs. Perform audits to ensure compliance requirements are met & remediation actions are taken as needed. Work with ServiceNow vendors on projects and ongoing support What you bring: Good experience of Service Portal and widget creation 7+ years of experience with ServiceNow required. 7+ years of experience in the IT Industry required. Experience of custom applications development Meticulous approach to work with excellent attention to detail. Excellent interpersonal and communication skills when working with Clients. Good problem-solving, analytical, and technical skills. Effective time management skills to meet deadlines. The ability to work under pressure and multi-tasking. A flexible attitude to working patterns is helpful to meet Client needs and deadlines. Knowledge of ITIL v3 methodologies, processes, and implementation for ServiceNow ITSM Professional Knowledge of Service-now custom Application Design & Development. Hands-on design, development, testing, and deployment experience Experience on additional modules GRC, SecOps, HRSD, CSM, ITBM, TSM Portal (at least 3-4 module experience). Additional Requirements Knowledge of Flow Designer, Integration Hub Worked on Discovery, Service Mapping, Event Management Worked on CSM, HRSD, GRC, ITBM Experience in working on Angular, React, CSS, Design and modification of ServiceNow Service Portal. ServiceNow certifications required. Role & responsibilities

Job Summary: We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our dynamic team. The ideal candidate will possess extensive knowledge of the ServiceNow platform and be capable of designing and implementing robust solutions that enhance business processes and drive operational efficiency. This role requires strong technical expertise, excellent problem-solving skills, and the ability to lead cross-functional teams. Key Responsibilities: Solution Design and Implementation: Architect and design comprehensive ServiceNow solutions, including ITSM, ITOM, ITBM, and HRSD modules. Lead the implementation of ServiceNow solutions, ensuring alignment with business requirements and best practices. Develop detailed technical documentation, including solution architecture, design specifications, and integration plans. Integration and Customization: Design and implement integrations between ServiceNow and third-party systems (e.g., SAP, Salesforce, Azure) using REST and SOAP APIs. Customize ServiceNow applications to meet specific business needs, ensuring seamless functionality and user experience. Develop and manage automated workflows and scripts to streamline IT processes and reduce manual effort. Project Management and Leadership: Lead project teams in the planning, execution, and delivery of ServiceNow projects, ensuring timely completion and adherence to scope and budget. Provide technical guidance and mentorship to developers and administrators, fostering a collaborative and high-performing team environment. Conduct workshops and training sessions for stakeholders to promote platform adoption and effective use. Stakeholder Management: Collaborate with business units and stakeholders to gather requirements, define project scope, and translate business needs into technical solutions. Communicate effectively with clients and internal teams, providing regular updates on project status and addressing any issues or concerns. Build and maintain strong relationships with clients, ensuring high levels of satisfaction and long-term partnership. Continuous Improvement: Stay current with ServiceNow product releases, features, and best practices, leveraging new capabilities to enhance solutions. Identify opportunities for process improvement and innovation, driving continuous enhancement of service delivery and operational efficiency. Provide ongoing support and maintenance for ServiceNow instances, ensuring optimal performance and reliability. Qualifications: Minimum of 8 years of experience in ServiceNow development, design, and implementation. Extensive knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, ITBM, and HRSD. Strong understanding of ITIL processes and best practices. Proficient in scripting languages such as JavaScript, Glide, and AngularJS. Experience with REST and SOAP API integration. Proven track record of successfully leading ServiceNow projects from inception to completion. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members. ServiceNow Implementation Specialist and ServiceNow Certified Application Developer lities

Role & responsibilities 1. ITOM Solutioning: a) Lead and execute ITOM engagements, including Discovery, Service Mapping, Event Management and CSDM using ServiceNow. b) Deployment of ITOM applications to monitor and automate IT infrastructure operations, focusing on cloud and hybrid environments. c) Provide subject matter expertise for the architecture, design, and optimization of IT operations. 2. CMDB (Configuration Management Database) Solutioning: a) Design and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM). b) Develop, manage, and optimize CMDB health, governance, and data quality. c) Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships. 3. Service Mapping: Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow. Create and maintain service maps to reflect business services, application services, and infrastructure dependencies. Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery. 4. Client Engagement & Requirement Gathering: a) Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives. b) Translate functional requirements into technical designs and solutions, ensuring the clients IT strategy is supported by the platform. 5. Solution Design & Development: a) Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices. a) Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities. b) Work closely with change and release management to deploy new capabilities into production environments. 6. Training & Documentation: a) Provide training and knowledge transfer to client teams on ITOM/CMDB/Service Mapping features, capabilities, and best practices. b) Develop comprehensive documentation for the implemented solutions, including design documents, test plans, and user guides. 7. Testing & Support: a) Conduct testing, validation, and troubleshooting of ITOM/CMDB/Service Mapping solutions. b) Support post-implementation activities, including issue resolution, enhancements, and system performance optimization. 8. Continuous Improvement: a) Identify areas for process improvement and automation within the clients IT operations, focusing on enhancing operational visibility and efficiency. b) Stay updated on ServiceNow product enhancements, patches, and new features, advising clients on leveraging new capabilities. Preferred candidate profile a) IT Service Asset & Configuration Management (HAM & CMDB specifically) functional consulting & operations b) Strong expertise in ServiceNow ITOM Suite (Discovery, Event Management, Service Mapping, HAM Pro, Certificate Mgmt.) c) Solid understanding of Service Mapping concepts, best practices, and configuration. d) Experience with cloud environments (AWS, Azure, GCP) and their integration into ServiceNow. e) Familiarity with ITIL processes, especially Service Asset and Configuration Management, Incident, and Problem Management. f) Excellent client-facing and communication skills, with the ability to translate technical concepts into business value. g) ServiceNow certifications (Certified Implementation Specialist in ITOM Suits, Discovery, or CMDB) are highly desirable. Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 7 10 years in ITIL® process functional consulting domain specially in CMDB, ITOM & Service Mapping Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills.

Role & responsibilities 1. ITOM Solutioning: a) Lead and execute ITOM engagements, including Discovery, Service Mapping, Event Management and CSDM using ServiceNow. b) Deployment of ITOM applications to monitor and automate IT infrastructure operations, focusing on cloud and hybrid environments. c) Provide subject matter expertise for the architecture, design, and optimization of IT operations. 2. CMDB (Configuration Management Database) Solutioning: a) Design and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM). b) Develop, manage, and optimize CMDB health, governance, and data quality. c) Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships. 3. Service Mapping: Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow. Create and maintain service maps to reflect business services, application services, and infrastructure dependencies. Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery. 4. Client Engagement & Requirement Gathering: a) Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives. b) Translate functional requirements into technical designs and solutions, ensuring the clients IT strategy is supported by the platform. 5. Solution Design & Development: a) Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices. a) Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities. b) Work closely with change and release management to deploy new capabilities into production environments. 6. Training & Documentation: a) Provide training and knowledge transfer to client teams on ITOM/CMDB/Service Mapping features, capabilities, and best practices. b) Develop comprehensive documentation for the implemented solutions, including design documents, test plans, and user guides. 7. Testing & Support: a) Conduct testing, validation, and troubleshooting of ITOM/CMDB/Service Mapping solutions. b) Support post-implementation activities, including issue resolution, enhancements, and system performance optimization. 8. Continuous Improvement: a) Identify areas for process improvement and automation within the clients IT operations, focusing on enhancing operational visibility and efficiency. b) Stay updated on ServiceNow product enhancements, patches, and new features, advising clients on leveraging new capabilities. Preferred candidate profile a) IT Service Asset & Configuration Management (HAM & CMDB specifically) functional consulting & operations b) Strong expertise in ServiceNow ITOM Suite (Discovery, Event Management, Service Mapping, HAM Pro, Certificate Mgmt.) c) Solid understanding of Service Mapping concepts, best practices, and configuration. d) Experience with cloud environments (AWS, Azure, GCP) and their integration into ServiceNow. e) Familiarity with ITIL processes, especially Service Asset and Configuration Management, Incident, and Problem Management. f) Excellent client-facing and communication skills, with the ability to translate technical concepts into business value. g) ServiceNow certifications (Certified Implementation Specialist in ITOM Suits, Discovery, or CMDB) are highly desirable. Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 7 10 years in ITIL® process functional consulting domain specially in CMDB, ITOM & Service Mapping Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills.

Role & responsibilities Skill: ServiceNow Developer +ITOM+ Event Management Location: Pune Exp: 5Yrs to 20 Yrs Location: Pune

About the Role : A NASDAQ-listed international enterprise with a focus on both services and products for the Internet is looking for an API Developer. Job Responsibilities : - Evaluate, train, and enhance foundational LLM models for ServiceNow scripting languages, focusing on improving co-pilot features for accurate and context-aware automation support. - Conduct regular evaluations and feedback loops to refine LLM-based integrations, ensuring alignment with business objectives. - Fine-tune models using techniques such as Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF) to optimize ServiceNow's scripting capabilities, including JavaScript, GlideScript, and advanced querying techniques like GlideQuery and Dot-walking. - Develop and implement automated processes using ServiceNow's scripting languages (JavaScript, GlideScript, etc.), leveraging advanced techniques for data manipulation and workflow automation. - Optimize existing scripts and workflows to enhance performance, reliability, and scalability within the ServiceNow platform. - This is not a ServiceNow admin job, but a LLM trainer job in the context of ServiceNow development with a focus on ServiceNow scripting Job Requirements : Tech Skills : - Minimum of 3-5 years of hands-on experience with ServiceNow, specifically in developing and implementing custom integrations and applications using ServiceNow APIs. - Strong experience on at least one module other than ITSM like HRSD/ITOM/CSM/ITAM/FSM etc. - Any module specific CIS certification will be preferred. - Experience in creating and modifying ServiceNow based technical requirementsStrong proficiency in JavaScript and GlideScript, with expertise in advanced querying techniques like GlideQuery and Dot-walking. - ServiceNow certifications, such as ServiceNow Certified Application Developer (CAD), are highly desirable. Soft Skills : - Strong problem-solving skills with meticulous attention to detail. - Excellent communication and collaboration abilities, capable of working effectively in a fast-paced, agile development environment. - Strong analytical and critical thinking skills to evaluate and improve scripting solutions based on performance metrics and business needs. Search Guidance Mandatory Skills : 3+JavaScript, 3+Glide Script, 3+ ServiceNow APIs Total Years Of exp : 3-5 years ServiceNow, specifically with ServiceNow APIs Opportunity : Full Time, 8 hours (4 Hours overlap with PST) Notice Period : Immediate Engagement length - 6-12 Months Needed In Resume : 1. Contact Number & Email Id 2. Experience Mentioned 3. Full Name

Requirement: B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 4+ years of relevant experience in design and development with ServiceNow platform. Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies. Dynamic team player with good verbal and written communication. Experience on one or more ITSM, ITOM, HRSD or other SNOW modules. Implementations will be a big plus. If you are interested, kindly share your updated resume at roshani.janve@lmteq.com.

Job Description: The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CMDB, HRSD, ITBM along with ITSM Experience in Implementing ServiceNow discovery solution. Experience in implementing ServiceNow Event Management Solution. Experience in integrating ServiceNow CMDB with different discovery tools. Experience in implementing Service Mapping solution. Experience with REST, SOAP, and JavaScript Good exposure to Configuration Management Lifecycle Good Team leader. Ability to perform under work pressure. Willingness to learn new skills. Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team. Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding. Strong documentation and communication skills Customer Facing Experience Hands-on experience in customizing or creating custom discovery patterns. Experience in Integrating ServiceNow Event Management with different third-party monitoring tools. Good exposure to CSDM. Good experience in troubleshooting discovery issues. Experience in integrating ServiceNow discovery with third party credential stores (i.e. CyberArk etc) Exposure on Linux/Windows server admin, Cloud and Cloud Native Infrastructure is plus. Strong experience in implementing cloud discovery. Certifications: CSA,CAD,CIS-ITSM (Good to have)

Minimum of 4 years of experience as a ServiceNow Administrator, with at least 2 year in an L2 support role. ServiceNow Certified System Administrator (CSA) certification is required; ServiceNow Certified Implementation Specialist certification is preferred. Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and other modules. Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly. Experience with ServiceNow integrations, including REST APIs, MID Servers, and Web Services. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Manage and maintain the Configuration Management Database (CMDB), ensuring data accuracy and completeness. Configure and manage IT Operations Management (ITOM) processes, including MID Server configurations and Discovery. Implement and support Virtual Agent functionalities to enhance user interactions. Oversee configuration management activities to ensure system integrity and compliance. Administer and configure the ServiceNow platform in line with business requirements and best practices. Perform platform upgrades, patches, and enhancements in collaboration with IT teams. Create and manage user accounts, roles, and groups to ensure proper access controls and permissions. Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog. Develop and maintain ServiceNow workflows, business rules, UI policies, and other customizations as needed. Monitor system performance, troubleshoot issues, and optimize platform performance. Collaborate with stakeholders to gather requirements and implement new features and functionality. Provide technical support and assistance to end-users, including troubleshooting and issue resolution. Create and maintain documentation, including system architecture diagrams, configuration guides, and knowledge base articles. Stay current with ServiceNow releases, updates, and best practices, and recommend improvements to existing processes and procedures. Experience working in an Agile development environment, Value Stream Management (VSM) and Security Operations (SecOps) is a plus

ServiceNow SPM Developer Exp : 6-8 Yrs Location : Hyderabad Position Overview We are seeking a highly skilled and experienced ServiceNow SPM/PPM Specialist to join our dynamic team. This role involves managing and optimizing our ServiceNow Strategic Portfolio Management and Project Portfolio Management solutions to ensure the successful delivery of projects and strategic initiatives. Key Responsibilities Administer and configure ServiceNow SPM and PPM modules to align with organizational objectives. Develop and implement workflows, dashboards, and reports to track project performance and portfolio health. Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow. Provide training and support to end-users to ensure effective utilization of the ServiceNow platform. Identify opportunities for process improvements and recommend best practices in project and portfolio management. Monitor and maintain the integrity of the ServiceNow database and ensure data accuracy. Stay updated with the latest ServiceNow features and enhancements to leverage new functionalities for business benefit. Qualifications Bachelor's degree in information technology, Business Administration, or a related field. Minimum of 3-5 years of experience working with ServiceNow SPM/PPM modules. Strong understanding of project management principles and methodologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills to interact with all levels of the organization. ServiceNow certification(s) in SPM/PPM or related areas is a plus.

• Bachelors Degree in related field preferred. • Five (5) plus years of relevant experience. • ServiceNow System Administration is must and Developer certification is a plus. • Advanced training courses/certifications in ServiceNow. • ITIL Certified strongly preferred. • IT Operations Service Now Administrator Certification preferred. • Experience in Service-Now application customization using client scripts, Business Rules, UI scripts, etc. • Experience with Web technologies (SOAP, JSON, XML, HTML, JavaScript, AJAX, and Web Services). • Experience with CMDB, Discovery, and integration with other external modules. • Experience with ITOM modules (Orchestration, Service Mapping, Event Management) and ITBM modules (Demand, Project, Agile, Managed Documents) and/or familiarity with Project Management fundamentals is a plus. • Experience with Web Services integration and Java, JavaScript and Glide. • Experience in areas preferred: Active Directory; Single Sign-on using: SAML 2.0. & Web Services integrations. • Experience documenting code and system processes and procedures in a clear manner. • Integration experience with Active Directory using methods such as LDAPs • Or equivalent combination of education and/or experience.

JR REQ--- ServiceNow ITSM Developer --5to8year---HYD,CHENNAI,PUNE----'TalentVMO Partner' via Growel TCS --TCS C2H ---900000 Y.V RAGHAVAIAH CHOWDARY

The Opportunity Capgemini is seeking a Director level executive to be the Lead architect of our industrialization shared services function in CIS BU. The key responsibilities are as follows. Lead role as Enterprise tools and automation architect in the CIS Industrialization team. Drive AIOps and automation at scale developing use cases that drive productivity and business KPIs. Develop solutions for Hybrid cloud management covering public,private and on-prem infrastructure Participate in product roadmaps for various industrialization assets and platforms. Solutioning and reviewing automation and tools platforms both multi-tenant and dedicated. Modernization of delivery. SPOC for GBL led initiatives Delivery modernization such as GDO (Global Delivery/Digital Organization), integrated apps, infra tooling, data driven analytics. Be part of major change reviews and Major Incident management bridge calls to bring the Level 4 expertise in resolving major technical issues This person will ADDITIONAL DRIVERS/MAIN KPIS OF THE ROLE. Client visits and customer demos. Analysts briefings and interactions with marketing teams for brand building The candidate should have a builder and entrepreneurial mindset; the firm seeks not only a strong leader who can articulate a vision, but one who can also drive execution of that vision in a very concrete manner that results in tangible business outcomes (productivity savings, cycle time reduction, catalogue of assets) The role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current strong foundations to a potential billion-scale business. Additional Responsibilities Include (LIST 5-7; EXAMPLES PROVIDED): Product development inputs for new assets that move the needle further on AI and GenAI capabilities Supporting the continuous improvement of the existing capabilities of the platform Developing a set of go-to-market and internal automation assets Orchestrating the deployment of the offer in regional Center of Excellence, responsible for pre-sales and delivery Ensuring sales and delivery readiness; evangelize and train business developers and account executives on Digital Manufacturing and key offers Our Ideal Candidate is expected to have the following Enterprise tools and automation experience of architecting and managing platforms that are multitenant. ServiceNow ITOM, Splunk ITSI, Moogsoft/BigPanda, Dynatrace. 15-20 years experience with GSI/MSP and managed multiple customers. AIOps and automation at scale driving use cases that drive productivity and business KPIs. Experience on tools like Ansible, HP/MF-OO, industry grade orchestrators. Hybrid cloud management covering public,private and on-prem infrastructure. AWS and Azure public cloud native observability capabilities including marketplace and open source tools as well as SRE/DevOps principles. Drive product roadmap for various industrialization assets and platforms. Application management (APM) exposure on any of the tools such as Appdynamics, Dynatrace, Datadog, NewRelic, SignalFx. Solutioning experience in automation and tools platforms both multi-tenant and dedicated. Experience in handling Client visits and anchoring customer demos. Onshore experience and delivery in regions/market units preferred. This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include: Strong customer orientation, decision making, problem solving, communication and presentation skills Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies Ability to roll sleeves Strong executive presence and entrepreneurial spirit Superb leadership and team building skills with ability to build consensus and achieve goals through collaboration rather than direct line authority Location: Chennai

Position : Service now developer / tech lead Looking for Service now” Developer / Tech lead Please find the JD for B3, Exp – 8 to 12 Yrs, Must to have team leading experience This is the same JD for B2 only the ask is the year of experience is 5-7 years ITSM, CSM, CMDB, HRSD, ITOM, ITAM, ITBM, Discovery – any 3 modules must to have Location – Noida, Gurgaon, Chennai, Hyderabad, Mumbai, Pune, Bangalore. 2 Level of Interview Immediate to 15 days joiner only Role & responsibilities Preferred candidate profile Perks and benefits

About the Role: As a ServiceNow Platform Architect, you will be at the forefront of designing, developing, and maintaining the system architecture within BTs ServiceNow environment. This includes seamless integrations with other systems. You will provide visionary technical leadership, ensuring the platform aligns with the business strategy. You will lead the development of architectural and technical standards and best practices. Key Responsibilities: Design and architect ServiceNow solutions that align with business requirements and industry best practices. Lead the development and implementation of ServiceNow modules, including ITSM, CSM, ITOM, HRSD, and other applications. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Provide technical direction and mentoring for design and implementation leads, and document best practices and procedures. Create and maintain detailed views of the existing architecture. Ensure platform alignment with the business strategy and provide consultative technical leadership to the platform team. Develop architectural controls and impact analysis for new requirements. Identify reuse opportunities and develop the integration strategy between the Now Platform and other enterprise systems. Contribute to and oversee the governance processes. Qualifications: Significant experience working in Service Management and Service Assurance, ideally in a multi-business unit ServiceNow implementation. Advanced technical knowledge of the ServiceNow Platform and a solid understanding of business strategy and governance practices. Experience with enterprise architecture, security, database design schemas, and data modelling. Strong collaboration skills and the ability to establish deep and productive relationships with stakeholders and squad members. Preferred Skills: Experience with agile engineering, DevOps, and cloud-native principles. Proven expertise in designing and implementing software solutions that are simple, intuitive, and easy to use. Ability to lead a team and provide authoritative technical recommendations to commercial decisions on new and emerging areas. ServiceNow Implementation certifications, CTA/CMA are preferred. Keywords: ServiceNow Platform, ITSM, CSM, ITOM, HRSD, SecOps, GRC, Architectural Standards, Enterprise Architecture, Security, Data Modelling, Agile Engineering, DevOps

Location - Chennai, Bangalore, Hyderabad, Mumbai, Pune, Kolkata, Delhi Should have Implementation experience in ServiceNow Discovery & IRE module. Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management Should Have Implements the governance, policy and direction of the CMDB Works closely with the CMDB Governance, Asset Management, Application and ITSM teams Works with the Discovery administrator to ensure accurate data representation in the CMDB Works with owners of data sources that are used to populate the CMDB Contact Person- Udhaya Email - Udhaya@gojobs.biz

Service now developer, ITOM, CMDB

Educational Qualification : Any Graduates Job Description : Configuration/Customization of the Service Now system including creating workflows Build service requests from customer requirements including requests request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now. Performs integrations and process automation using Service Now Orchestration. Load manipulate and maintain data between Service-now and other systems. Thorough understanding of ITIL/ITSM processes Performs system and integration testing with sample and live data Monitor health usage and overall compliance of the application. Hands-on design development and deployment experience with the Service-now platform. Service now implementation experience in ITSM modules (Incident Problem Change CMDB & Asset). Work closely with stakeholders and other IT resources to define business requirements for new technology implementations. Responsible for business analysis deliverable in SDLC framework (Documenting requirements delivering business design and delivering QA plans and scripts.) Document detailed requirements to clearly define the business needs benefits and deliverables for each project. Knowledgeable with SQL Server; Designing tables views stored procedures etc. to meet business requirements. Contact Person : Saranya S Contact Number : 9360826552 Email : saranyas@gojobs.biz

Service Now developer, Service now Modules, ITOM, ITEM, SPM, EAM, CMDB, ITSM, Platform Perks and benefits Work from office.

Role & responsibilities Dear Candidate, I have came across your profile in our Cognizant base & want to process your candidature for the respective open demands for Pune location. Based on current demand matching with your profile we will process by initiating the screening call. Interested Candidates can share your updated resume to the below Email ID: sowmiya.m212910@cognizant.com