654 Itom Jobs - Page 14

Job Role & responsibilities:- Lead the administration, configuration, and development of the ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement solutions. Manage ServiceNow upgrades, integrations, and enhancements to improve operational efficiency. Oversee governance, security, and compliance of the platform. Provide technical guidance and mentorship to the ServiceNow team. Ensure alignment of ServiceNow capabilities with organizational goals and IT service management best practices. Monitor performance and user adoption, making recommendations for continuous improvement. Work closely with vendors and stakeholders to manage contracts and ServiceNow licensing. Technical Skills, Experince & Qulifiction required:- Proven experience as a ServiceNow Expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) using ServiceNow. Strong knowledge of scripting (JavaScript, Glide), integrations (REST/SOAP APIs), and workflows. Excellent project management and leadership skills. Ability to analyze business needs and translate them into ServiceNow solutions. Effective communication and stakeholder management abilities. Mandatory Certifications: ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist ITIL Certification Immediate Joiners will be preferred Outstation candidate's will not be considered

Experience : 4 to 9 years Location : Noida (Hybrid) FACE TO FACE Interview Rounds : 2 technical + 1 HR Required Skills: Core Modules : ITSM (Incident, Problem, Change Management) Scripting : Client-side & server-side Integrations : REST, SOAP, inbound/outbound Specializations : Any of HRSD, CSM, FSM, CMDB, ITOM, ITAM, Service Catalog Each module has its own focusfor example, HRSD candidates should know case management and integration with external systems, while FSM roles require experience with field service scheduling and dispatch

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and usability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather requirements for application design.- Design and develop application solutions that meet business process and application requirements.- Ensure that the applications are user-friendly and meet the desired functionality.- Conduct testing and debugging of applications to identify and resolve any issues.- Provide technical support and guidance to the development team.- Stay updated with the latest industry trends and technologies to enhance application design and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow CMDB solutions.- Knowledge of ServiceNow platform and its various modules.- Experience with ITIL processes and best practices.- Good To Have Skills: Experience with IT asset management and configuration management.- Familiarity with IT infrastructure library (ITIL) framework.- Experience with ServiceNow Discovery and Service Mapping.- Knowledge of relational databases and SQL queries. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT operations. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring their successful implementation. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications to meet business process and application requirements.- Ensure the successful implementation of applications.- Provide technical guidance and support to the development team.- Stay updated with the latest industry trends and technologies.- Assist in troubleshooting and resolving application issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management.- Strong understanding of IT operations management principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ITIL processes and frameworks.- Familiarity with ITOM and GRC ITAM modules of ServiceNow.- Experience in integrating ServiceNow with other systems.- Excellent problem-solving and analytical skills.- Strong communication and collaboration abilities. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Kolkata office.- A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Job Title - GN - SONG - Service - ServiceNow - Consultant Management Level: 9-Team Lead/Consultant Location: Chennai, CDC5B Must-have skills: ServiceNow Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow ITSM Hardware Asset Management (ITAM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation of ITAM solutions. Roles & Responsibilities:- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions to meet business requirements.- Collaborate with cross-functional teams to ensure successful implementation of ITAM solutions.- Assist in defining requirements and designing applications to meet business process and application requirements.- Provide technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM Hardware Asset Management (ITAM) solutions.- Strong understanding of ITAM processes and best practices.- Experience in providing technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITAM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Role: Product Manager Brief About Role: Product Managers are responsible for understanding what the customers need and combining this insight with business objectives to help in making successful products. Location: Pune Prior working knowledge of ITOM products is preferred, Bachelors Degree in Engineering, Computer Science, or related discipline; MBA may be helpful, but not required. Skills Required: Strong analytical and problem-solving skills. 3+ years of B2B softwareproductmanagement experience Experience indefining andcapturingproductrequirementsandtransforming them intoaproduct roadmap. Excellent communication and stakeholder management skills (Business English skills and ability to write clear and concise information for different stakeholders) ITIL certification Strong organizational, multitasking skills and personal capability in managing to meet deadlines. A flexible approach to adapt to changing deadlines. Ability to coach junior members. Curiosity about the customer problems, interest in immersing in the product market Profile/Responsibilities Define the product strategy, roadmap, and objectives for the ignio foundation based on business requirements, user needs, competitive landscape, market. Collaborate with stakeholders across the organization to gather detailed requirements and understand business needs. Own the product backlog Define detailed requirements, prioritize product features, enhancements, and integrations based on business value and ROI. Coordinate user acceptance testing and oversee product release cycles. Communicate with all stakeholders and plan effectively. Measure product performance using relevant KPIs and feedback loops. Stay up-to-date with the latest ignio updates, features, and best practices. Respond to queries on product Drive Product communications across all stakeholders Coordinate with cross-functional teams to ensure all aspects of the project are in alignment. Report and escalate risks and issues as needed.

Qualifications & Experience: - Must have a bachelors degree in computer science or a related field (or equivalent degree and experience). 2+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues.

Greetings from TCS Recruitment Team ! For all those Service now , we are coming bigger with the plan of Walk In Drive on 28-Jun-2025(Saturday) in Kolkata Locations . It is a Walk in Drive planned to attract great Talents in Service now. We believe that your skills and expertise are a better match for the skills we are looking for. Skill: Service now Years of experience: 4 to 14 Years Walk-In-Drive Location: Kolkata Drive Time: 9 am to 1:00 PM Walk-in-Location Details: Tata Consultancy Services, Gitanjali Park, International Finalcial Hub(CBD), Newtown, Kolkata, Chakpachuria, West Bengal 700156 Eligibility Criteria: Minimum 15 years of regular education (10th + 12th + 3 years graduation) BE/B.Tech/MCA/M.Sc/MS with minimum 2 years of relevant experience post Qualification IT- Experience. B.Sc/BCA Graduates with minimum 2.5 years of relevant experience post qualification IT Experience. Only Full Time courses would be considered. Things to carry for interview: 1 copy of an updated resume, Government ID proof(and photocopy), 1 passport size photo, 1 copy of Double covid-19 vaccination certificate, TCS Application form Job Description Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Must be ServiceNow Certified Systems Administrator Should possess knowledge in Agile/Scrum methodology Basic knowledge with ITIL/industry standards Knowledge of software development lifecycle (SDLC) Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratevily Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Note: Below less than 5 years profiles will be rejected. Work from office Face to face interview only. ServiceNow, CMDB, ITSM, HRSD, ITOM Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts like Script Includes, Business Rules etc. Configured License Management module for necessary Compliance check. Used ACLs for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs. Experience in ServiceNow Discovery configuration and data management Exposure of REST API for Integration Should be able to provide solution for requirements from customers Should be able to provide effort estimate of requirements. Excellent communicate skills Experience working with Client, proactive approach, confidents Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor working and development knowledge of Service Now Virtual Agent( Topics,NLU) etc

Skills: Required Skills: Must have bachelors degree in Computer Science or related field (or equivalent degree and experience) Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Basic understanding of Object-oriented programming, Java, REGEX Basic knowledge of the components in a web applications stack. Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience troubleshooting web application Experience in troubleshooting Java Script Code. Excellent communication skills (verbal and written) Desired Skills Familiarity with Eclipse IDE would be good. Previous experience in ITSM Implementation Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable.

Experience: 6+ years experienced in administration/implementation/configuration of ServiceNow ITSM, CSM, ITOM & ITBM solution in medium to large organization. Responsibilities: Expert in ServiceNow Architecting, Designing, Developing, and deploying large scale ServiceNow implementations. Strong analytical skills to identify problem and recommend solution that meets business requirements. 3+ years of professional services/consulting experience. Proven success on projects with large-scale deployments; understanding of application life-cycle management. experience soliciting and documenting requirements and evolving these requirements into successful solutions Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow Should have hands on experience in Core ServiceNow ITSM modules Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Asset & Cost Management, Continuous improvement Management, Performance Analytics, Agent workspace, Automated test framework, Custom Development, etc” 3-4 years of experience in CSM, ITOM & ITBM Business Process and Technical Process Consulting, High Level design and technical solutions for ServiceNow implementation. Deep knowledge on ServiceNow solutions, ITIL & ITSM processes Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow. Should have prior experience in ServiceNow version upgrade during End-of-life period. Working knowledge of configuration management tools, methods, and processes. Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer Should have good understanding of Integrations components integration components LDAP, SSO, REST SOAP and web services. Should have prior experience in core software development - in any full stack web programming language (Java, .net, python, angular). Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Good knowledge on database technologies Oracle/SQL Server/MySQL Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. Applies innovative technology to business processes to develop new solutions and troubleshoot issues

Hands on experience in development and support in below areas: Developed and implemented ServiceNow applications, integrations and custiomizations (Javascript, Glide), workflows, business rules, UI actions and other platform capabilities Hands-n experience in managing ITOM, ITSM, PPM, HRSD, Scoped apps, upgrade, Integrations. Develop and maintain integrations between ServiceNow and other systems using REST APIs, SOAP APIs and other integration methods. Create and maintained technical documentation Good communication skills ServiceNow Administrator certified ServiceNow Implementation specialist preferred

Hands on experience in development and support in below areas: Developed and implemented ServiceNow applications, integrations and custiomizations (Javascript, Glide), workflows, business rules, UI actions and other platform capabilities Hands-n experience in managing ITOM, ITSM, PPM, HRSD, Scoped apps, upgrade, Integrations. Develop and maintain integrations between ServiceNow and other systems using REST APIs, SOAP APIs and other integration methods. Create and maintained technical documentation Good communication skills ServiceNow Administrator certified ServiceNow Implementation specialist preferred

We're Hiring! | ServiceNow Developer ITSM & ITOM Location: Onsite – Sydney, Australia Joining Timeline: Immediate to 30 Days Experience: 4 to 10 Years Location: Chennai, Pune, Coimbatore, Bengaluru We are looking for an experienced ServiceNow Developer to join our growing team in Sydney. The ideal candidate must have strong hands-on experience with ITSM and ITOM modules and be available to join within 30 days or sooner. Skills We’re Looking For: Expertise in ITSM & ITOM modules (Incident, Change, Request, CMDB, Discovery, Service Mapping, Event Management) Strong JavaScript and Glide scripting skills Experience with integrations via REST/SOAP APIs & MID Server Hands-on with CMDB design, Discovery configuration, and IT operations tools

Essential Functions : Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross-functioning systems. Architects, develops, integrates, and implements ServiceNow solutions. Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365. Develops and modifies ServiceNow workflows, forms, lists, business rules, and UI components. Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager. Designs, codes, debugs, documents, deploys, and maintains solutions in a highly efficient and effective manner Creates and configures workflow administration, reports, and data imports. Creates, maintains, and enhances reports, dashboards, homepages, and custom views. Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), and scheduled jobs/reports. Assesses new releases and provides direction regarding the adoption of new features. Coordinates application and platform upgrades. Monitors the health, usage, and overall compliance of ServiceNow and its applications. Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell. Collaborates with service, infrastructure, and support teams to ensure adequate delivery of their objectives Participates in design reviews, user requirements sessions, and development teams to deliver features and capabilities supporting automation initiatives. Collaborates with Product Owners, stakeholders, and Engineering teams to understand, estimate, prioritize, and implement solutions. Participates in establishing coding standards to support consistency. Reviews and applies requirements from external and internal teams and aligns with ServiceNow development. Configures out-of-the-box workflows and creates/maintains custom workflows. Facilitates cross-discipline awareness including cross-training and engagement in processes, gathering service-related data, creating dashboards, and participating in performance improvement initiatives. Develops work instructions to ensure that activities are properly documented. Develops user-friendly catalog items with experience in writing workflows. Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support. Schedules, installs, and tests system software upgrades; executes platform upgrades on an as-needed basis. Escalates and works with ServiceNow, Inc. for complex issues out outages. Identifies critical metrics and develops ad-hoc system reports. Translates data into meaningful formats and presents to IT leadership. Performs other related duties and projects as business needs require at direction of management. Education and Experience: Bachelor's Degree in Information Technology or relevant field, required; or additional working experience in lieu. A minimum of eight (8) years of relevant experience in Information Technology, is required. A minimum of eight (8) years of experience as an Application Developer or Systems Engineer, is required. Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required. ServiceNow architecture and implementation experience, are required. ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, a plus. ITIL v3 Foundations Certification, a plus. Note: Please apply if you have experience in SAM Pro Module in ServiceNow Perks and benefits Work From Home Insurance Benefits Great Work Culture

Greetings from Euclid Innovations Pvt Ltd we have opportunity for Senior ServiceNow Developer with One of our MNC Client. Experience Level: 8+ Years Working Mode/Days: Hybrid (3 days a week onsite) Locations: Hyderabad/Bangalore Key Responsibilities: About the Role: We are looking for a highly experienced Senior ServiceNow Developer with deep platform expertise, advanced scripting skills, and hands-on experience with CMDB, CSDM, and BCM (Business Continuity Management). You will be responsible for architecting and delivering scalable ServiceNow solutions that support enterprise service management, IT operations, and business continuity planning. Key Responsibilities: Design, develop, and enhance ServiceNow modules and custom applications using JavaScript, Glide API, UI Policies, Flow Designer, and Business Rules. Lead the implementation and maintenance of CMDB, ensuring complete and accurate configuration item (CI) data and relationships. Align CMDB data and services to the Common Service Data Model (CSDM) and drive adoption across business and IT units. Architect, configure, and enhance Business Continuity Management (BCM) processes in ServiceNow, including risk assessments, impact analysis, continuity plans, and testing. Collaborate with risk, compliance, and continuity teams to ensure BCM data models and workflows align with organizational resilience goals. Integrate ServiceNow with third-party systems and data sources using REST/SOAP APIs and MID servers. Drive data integrity, governance, and normalization strategies across CMDB and BCM data sets. Guide junior developers through code reviews, architecture discussions, and platform best practices. Support platform upgrades, patching, and performance tuning. Develop dashboards, reports, and executive-level views for CMDB, CSDM, and BCM health. Required Skills & Experience: Hands-on experience in ServiceNow development, administration, and module implementation. Strong scripting knowledge: JavaScript, Glide API, Client/Server Scripts, UI Scripts. Proven experience with CMDB architecture, Service Mapping, Discovery, and integrations. Solid understanding and implementation experience of CSDM (v3 or higher). Hands-on experience with Business Continuity Management (BCM) workflows and modules. Strong knowledge of ITSM and ITOM modules, with alignment to ITIL v4 practices. Proficiency in ServiceNow integration methods and Integration Hub. Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space , Service Portal and OOB Experience with ServiceNow GRC or SecOps Familiarity with Agile/Scrum methodologies Exposure to risk management and disaster recovery planning. Certifications Preferred: ServiceNow Certified System Administrator (CSA) Required ServiceNow Application Developer ServiceNow Implementation Specialist ITSM, ITOM, or BCM ITIL v3/v4 Foundation if intrested share resume to aruna.c@euclidinnovations.com

Role: The ServiceNow Engineers will be responsible for configuring, implementing, and maintaining the Cloud Infrastructure Discovery solution in ServiceNow. They will assist in analyzing and cleaning up existing CMDB data, creating tag-based application services, and ensuring accurate data collection, integration, and population into the CMDB. They will also work closely with stakeholders such as Enterprise Architecture, Cloud Business Office, ITSM, and Operations to align technical work with organizational goals. Skills: 4-10 years of relevant ServiceNow experience; particularly Discovery, Service Mapping, CSDM and CMDB. • Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their APIs. Proven experience in defining and implementing cloud tagging strategies. Proficiency in scripting languages (e.g., JavaScript, PowerShell, Python) for automation and customization. Experience with ITOM (IT Operations Management) and ITSM (IT Service Management) processes. Proven experience in analyzing and cleaning up CMDB data to improve accuracy and completeness strong leadership, communication, and problem-solving skills. Ability to collaborate effectively with stakeholders across multiple teams and departments.

Work Location: Pan India Experience: 10+yrs Required Skills: Design, build, implement and administer ServiceNow - IT Service Management frameworks which includes but not limited to modules ie. Incident, Problem, Change, Configuration, etc... Exposure in integration with 3rd party Applications and data sources most commonly - CMDB, KEDB, Event Monitoring, User Administration, and Single Sign-on using Web Services, JDBC, LDAP, Excel, CSV, and Email as well as any industry standard command line technologies that use API, SOAP, REST, or WSDL.Implementation of CSM Modules in Development and working experience on ServiceNow plugins and customizations of Business Service Design, Service Offerings, Service Portfolio where analysis of situations or data requires an in-depth evaluation of various factors and additional specialized technical knowledge Thanks & Regards Suganya R Suganya@spstaffing.in

looking for a certified and experienced ServiceNow Trainer to deliver instructor-led online training. The role involves delivering training across key ServiceNow modules such as ITSM, ITOM (CMDB/Discovery), SAM, and HAM

Key Responsibilities: Design and implement ServiceNow ITOM modules including: Discovery Service Mapping Event Management Operational Intelligence CMDB Integrations Develop MID Servers, probes, and sensors to support Discovery and integrations. Collaborate with infrastructure and application teams to ensure accurate and complete CI data in the CMDB. Configure and maintain event correlation rules and alerts from monitoring tools. Integrate third-party monitoring solutions (e.g., SolarWinds, SCOM, Nagios) with ServiceNow ITOM. Troubleshoot issues and ensure optimal performance of ITOM components. Prepare technical documentation, test plans, and deployment plans. Support upgrades and patching activities related to ITOM. Required Skills: Strong expertise in ServiceNow Discovery and CMDB . Hands-on experience with Service Mapping and Event Management . Experience working with MID Servers and monitoring tool integrations . Good understanding of ITIL practices. Knowledge of scripting (JavaScript, Glide) in the ServiceNow platform. Strong problem-solving and communication skills. Good to Have: ServiceNow CSA and CIS-ITOM certifications. Experience with Cloud Discovery and Kubernetes/Container monitoring . Familiarity with CMDB Health dashboards and CI lifecycle management.

Roles and Responsibilities Design, implement, and maintain ServiceNow ITSM solutions for clients across various industries. Develop and customize workflows, business rules, and integrations to meet client requirements. Collaborate with cross-functional teams to identify process improvements and optimize IT service delivery. Provide technical guidance on best practices for ITSM implementation using ServiceNow platform. Ensure compliance with industry standards (e.g., ITIL) by developing CMDB models and conducting regular audits. Desired Candidate Profile 8-13 years of experience in IT services & consulting with expertise in ITSM, ITOM, CMDB, ITAM, or related fields. Strong understanding of ServiceNow architecture and its applications in an enterprise environment. Proven track record of implementing successful projects using ServiceNow platform. Excellent communication skills with ability to work effectively with stakeholders at all levels.

Job Description. Servicenow Developer. Exp 5 to 8 years. Location Bangalore. Responsible for Service Now developer, support and collaboration with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.. The ServiceNow developer is accountable for configuring and setting up ServiceNow modules/applications. Work closely with IS department management to develop technical solutions to satisfy the business needs of the IS department and other departments using the ServiceNow platform.. Accountabilities & Essential Functions. Coordinate with ServiceNow peers, including administrators, business analysts, developers, and Architects to deliver projects. Ability to develop and configure applications using ServiceNow, and JavaScript technology. Perform configuration and development using Workflows, Flow designers, Business rules & Client scripts in ServiceNow.. Perform ServiceNow Integration with different applications.. Assist ServiceNow Architect with upgrade planning, testing, and implementation between development and production instances. Build and extend ServiceNow Scoped applications for internal users. Build customized Service portal web pages with user friendly widgets using Bootstrap and AngularJS JavaScript frameworks.. Work closely with onshore and offshore ServiceNow team. Skills & Certifications. Deep working knowledge of most or all the following: ITSM, ITOM, CMDB, Service Portal, Integration Hub. Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. Experience with extending the ServiceNow schema to custom applications. Experience with use of Workflow Editor and Flow Designer. Understanding of ServiceNow’s license and entitlement structure. Experience with ServiceNow platform upgrades. Experience with Automated Testing Framework.. Additional Information. At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.?Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.. Diversity,?equity and?inclusion (tietoevry.com). Show more Show less

About NCR Atleos PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: o Good understanding of networking protocols, TCP/IP, and OSI model.o Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc)o Familiarity with ServiceNow ITOM and Incident management will be added advantage.o Ability to troubleshoot basic network issues and follow predefined procedures.Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues.Attention to DetailKeen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions.Problem SolvingAbility to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures.Educational BackgroundIT Craduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks.Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNAExperienceMinimum 1 year experience in network monitoring or similar roleSoft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos NETWORK MONITORINC L1 LOCATIONMUMBAI, INDIA PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: Cood understanding of networking protocols, TCP/IP, and OSI model. Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc) Familiarity with ServiceNow ITOM and Incident management will be added advantage. Ability to troubleshoot basic network issues and follow predefined procedures. Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues. Attention to Detail: Keen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions. Problem Solving: Ability to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures. Educational Background: IT Graduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks. Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNA Experience: Minimum 1 year experience in network monitoring or similar role Soft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.