494 Itom Jobs - Page 13

About The Role Strong experience working on ServiceNow implementations. Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Skills (competencies) HTML5 JavaScript

Skills : ITSM ServiceNow, HRSD module, Development and implementation of solutions in client environments across different modules of ServiceNow-ITSM, HRSD, ITOM including Configurations, Integrations, Portal & Catalog Development Required Candidate profile Notice Period: 0-15 days Education Must have completed engineering or degree LocationPune, Mumbai, Bangalore, Hyd, Gurgaon, Noida, Chennai

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Detailed Job Description: Mid-Level ServiceNow Developer to support Sentaras complex ServiceNow instances. The role involves designing, configuring, developing, and implementing both baseline and custom applications and enhancements in ServiceNow, while providing architectural guidance to ensure platform stability and adherence to design standards and coding/ServiceNow best practices. Job Responsibilities: Work independently and as a technical team member on ServiceNow development projects. Support internal and external customers across multiple ServiceNow instances and domains. Utilize Agile/Scrum methodologies to manage and execute development work efficiently. Provide advisory support to functional and admin teams on ServiceNow best practices, design, and development standards. Collaborate with business, systems, and technology partners to gather business and system requirements during analysis meetings. Develop and enhance existing ServiceNow applications as per requirements. Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, and other ServiceNow components. Facilitate the rollout of new applications and enhancements in ServiceNow (via Change control), ensuring smooth deployment. Analyze system performance and recommend improvements for efficiency and scalability. Create and support reports, dashboards, using metrics and analytics when necessary. Create and support training materials including conducting live training sessions and demos. Job Requirements: Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, SecOps, etc.) and platform wide analytics, AI, reporting and Virtual Agent a plus. Proven ability to communicate effectively with both business and technical stakeholders. Demonstrable ability as an independent ServiceNow Developer, with a focus on analytical problem-solving and critical thinking. Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support. Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.

Looking for experts in ServiceNow CMDB, ServiceNow Developer, ServiceNow HRSD, ServiceNow Integration, ServiceNow GRC, ServiceNow CSM, ServiceNow FSM, ServiceNow ITBM, ServiceNow ITOM, ServiceNow ITSM, ServiceNow ITAM

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 2-5 years (Analyst), 5-8 years (Consultant) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner. Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the clients vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Job description, Hiring for ServiceNow Architect with experience range 7 years & above Mandatory Skills: ServiceNow developer with ITOM and CMDB Education: BE/B.Tech/MCA/M.Tech/MSc./MS Location - Pune, Noida, Bangalore, Gurgaon Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

What you will do Lets do this. Lets change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Service Management (ITSM) and Integrated Risk Management (GRC/IRM) modules. Your main focus will be on fulfilling service requests, responding to incidents, and performing routine platform maintenance. Additionally, you will assist with junior developer responsibilities such as creating workflows, troubleshooting issues, and performing application configurations. You will collaborate closely with internal collaborators to ensure that the platform operates smoothly and supports business needs effectively. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITSM and GRC/IRM modules, ensuring platform functionality and stability Fulfill service requests related to platform configuration, user management, and system access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues to minimize downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks, ensuring optimal performance Assist with the configuration and management of workflows, approvals, and service catalog items within the ITSM and GRC/IRM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Monitor system performance and usage, identifying areas for improvement and assisting in optimizing the platforms efficiency Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITSM and GRC/IRM modules, ensuring that security and compliance standards are maintained Support end-users by addressing inquiries and providing training or guidance on using the ITSM and GRC/IRM modules Participate in platform-related projects, assisting with testing and implementation of new features or upgrades Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices, applying updates to improve platform performance and user satisfaction What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelors degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITSM Module Configuration: Experience configuring and supporting ITSM modules such as Incident, Problem, Change, and Request Management, including setting up workflows, SLAs, and service catalogs. Basic GRC/IRM Configuration: Familiarity with the setup and administration of Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) modules, including risk, compliance, and policy management workflows. Automation & Process Improvement: Proficiency in using Flow Designer and Workflow Editor to automate routine ITSM and GRC/IRM tasks, improving process efficiency and minimizing manual intervention. User Experience & Interface Customization: Ability to configure and improve user interfaces for ITSM and GRC modules, focusing on enhancing end-user experiences through intuitive service portals and knowledge bases. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITSM or IRM (preferred) Preferred Qualifications: Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to handle minor customizations, business rules, and client scripts for ITSM and GRC modules. Report & Dashboard Creation: Ability to create reports and dashboards to supervise key metrics for ITSM processes (e.g., incident resolution times) and GRC/IRM activities (e.g., risk compliance). IT Process Improvement Knowledge: Familiarity with ITIL or other IT service management frameworks and best practices to contribute to the continuous improvement of IT processes and workflows. Cross-Module Support: Willingness to support and optimize other ServiceNow capabilities (e.g., HRSD, ITOM, SecOps) and integrate them with ITSM and GRC/IRM modules for broader process improvements. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work optimally with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities optimally Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT operations. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring their successful implementation. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications to meet business process and application requirements. Ensure the successful implementation of applications. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and technologies. Assist in troubleshooting and resolving application issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ITIL processes and frameworks. Familiarity with ITOM and GRC ITAM modules of ServiceNow. Experience in integrating ServiceNow with other systems. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Kolkata office. A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Job description, Hiring for ServiceNow developer/Architect with experience range 7 years & above Mandatory Skills: ServiceNow developer/Architect ITOM, CMDB Education: BE/B.Tech/MCA/M.Tech/MSc./MS Location - Pune, Noida, Gurgaon, Bangalore Responsibilities, A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Job description, Hiring for ServiceNow Developer with experience range 7 years & above Mandatory Skills: ServiceNow developer with ITOM and CMDB Education: BE/B.Tech/MCA/M.Tech/MSc./MS Location - Pune, Noida, Bangalore, Gurgaon Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

What you will do Lets do this. Lets change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Service Management (ITSM) and Integrated Risk Management (GRC/IRM) modules. Your main focus will be on fulfilling service requests, responding to incidents, and performing routine platform maintenance. Additionally, you will assist with junior developer responsibilities such as creating workflows, solving issues, and performing application configurations. You will collaborate closely with internal collaborators to ensure that the platform operates smoothly and supports business needs optimally. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITSM and GRC/IRM modules, ensuring platform functionality and stability Fulfill service requests related to platform configuration, user management, and system access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues to minimize downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks, ensuring optimal performance Assist with the configuration and management of workflows, approvals, and service catalog items within the ITSM and GRC/IRM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Monitor system performance and usage, identifying areas for improvement and assisting in optimizing the platforms efficiency Collaborate with senior developers or platform owners to fix and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITSM and GRC/IRM modules, ensuring that security and compliance standards are maintained Support end-users by addressing inquiries and providing training or guidance on using the ITSM and GRC/IRM modules Participate in platform-related projects, assisting with testing and implementation of new features or upgrades Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing Stay informed about new ServiceNow features and standard processes, applying updates to improve platform performance and user satisfaction What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree with a 1 - 3 years of experience in Computer Science, IT or related field OR Bachelors degree with 3 - 5 years of experience in Computer Science, IT or related field OR Diploma with 7-9 years of experience in Computer Science, IT or related field Must-Have Skills: ServiceNow ITSM Module Configuration: Experience configuring and supporting ITSM modules such as Incident, Problem, Change, and Request Management, including setting up workflows, SLAs, and service catalogs. Basic GRC/IRM Configuration: Familiarity with the setup and administration of Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) modules, including risk, compliance, and policy management workflows. Automation & Process Improvement: Proficiency in using Flow Designer and Workflow Editor to automate routine ITSM and GRC/IRM tasks, improving process efficiency and minimizing manual intervention. User Experience & Interface Customization: Ability to configure and improve user interfaces for ITSM and GRC modules, focusing on enhancing end-user experiences through intuitive service portals and knowledge bases. Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to handle minor customizations, business rules, and client scripts for ITSM and GRC modules. Report & Dashboard Creation: Ability to create reports and dashboards to supervise key metrics for ITSM processes (e.g., incident resolution times) and GRC/IRM activities (e.g., risk compliance). IT Process Improvement Knowledge: Familiarity with ITIL or other IT service management frameworks and standard processes to contribute to the continuous improvement of IT processes and workflows. Cross-Module Support: Willingness to support and optimize other ServiceNow capabilities (e.g., HRSD, ITOM, SecOps) and integrate them with ITSM and GRC/IRM modules for broader process improvements. Professional Certifications : ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITSM or IRM (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to handle multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Work Hours: This position operates on the third shift, from 10:00 PM to 7:00 AM IST. Candidates must be willing and able to work during these hours, including weekends and holidays as required.

The ideal candidate has 6-12 years of experience in infrastructure design, optimization, and integration. AI OPs and ITOM skills are a must.

Job description, Hiring for ServiceNow developer with experience range 7 years & above Mandatory Skills: ServiceNow developer with ITOM and CMDB Education: BE/B.Tech/MCA/M.Tech/MSc./MS Location - Pune, Noida, Bangalore, Gurgaon Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

ocation Gurgaon, Noida, Pune, Bangalore, Hyderabad, Chennai PFB the key pointer: Must have experience working as Technical Architect for architecting and designing platform at enterprise level . Must have worked on multiple ServiceNow module like CMS, Custom App, custom Integration, SPM, HRSD, ITMS etc . Should have done multiple implementation projects and must know Domain separated instances, encryption , decryption. Should have experience in providing solutions for process standardization. Must have any of these certifications related to ServiceNow. Must have worked in cross functional teams. Good to have experience in FAO domain [Finance , Accounting and Operation]. Experience in global client engagements.

Role & responsibilities Collaborate with the US-based team to understand and refine user stories and requirements. Translate business requirements into technical specifications and user stories in ServiceNow. Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories. Collect necessary requirements and create user stories independently, if needed. Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework. Perform testing and quality assurance for developed features, ensuring alignment with US team standards. Leverage no-code tools such as Workflow Studio for all development work in the platform. Troubleshoot and resolve issues related to ServiceNow configurations and customizations. Ensure adherence to ServiceNow development best practices and platform governance. Participate in regular sprint meetings and provide updates on story progress. Document technical implementations and processes to ensure knowledge transfer and continuity. Collaborate with global teams to maintain consistency and high-quality output across different regions. Required Qualifications: ServiceNow Certified System Administrator (CSA) certification. At least 6-9 years of experience working with the ServiceNow platform. Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules. Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio. Experience with Agile/Scrum methodology. Integration experience (REST APIs). Knowledge of JavaScript and Glide scripting. Familiarity with Performance Analytics. ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist). Familiarity with Automated Test Framework (ATF). Familiarity with the Vancouver release of ServiceNow. Experience working with the Xanadu release of ServiceNow (current team release).

We're seeking a highly experienced ServiceNow professional to lead our ServiceNow Platform. The ideal candidate will have extensive expertise in ServiceNow design, integration patterns, architecture, and technical leadership. Key Responsibilities: Implement enterprise-wide ServiceNow strategy and roadmap Lead design and implementation of complex integrations using ServiceNow. Mentor junior team members and provide technical guidance Ensure adherence to best practices and industry standards Design solutions on ServiceNow for Insurance Specific business use cases Interact with business stakeholder on regular basis Delivery of ServiceNow projects Technical Skills: 6-10 years of experience in ServiceNow development and administration. Strong understanding of ServiceNow FSO, ITSM, ITOM, and other relevant modules. Experience with ServiceNow scripting, workflows, and integrations. Proficiency in JavaScript, AngularJS, SpringBoot, Core Java HTML, CSS, and other web technologies. Familiarity with DevOps tools (Jenkins, GitLab CI/CD) Leadership and Soft Skills: Proven technical leadership and mentoring experience Excellent communication, collaboration, and problem-solving skills Ability to work in a fast-paced environment Experience with Agile/SDLC development methodologies Education: 1.Bachelor's/Masters degree in Computer Science, Information Technology, or related field 2.Certification by ServiceNow is desirable

About The Role Requirement specification for enhancement requests for existing ServiceNow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are requiredChange, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported Secondary Skills Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates Can manage the trade-offs of business analysis within time / cost / quality constraints Is up to date with developments in individual area of expertise

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. About The Role Strong experience working on ServiceNow implementations / Enchancement Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Secondary Skills Should understand CI binding, correlation logic in ServiceNow. Experience to handle complex client and propose solutions on AIOps area. Understanding Agile and SCRUM Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Position: ServiceNow CSM Developer Location: Hyderabad - Work from Office Type: Full-Time Job Description: We are seeking an experienced ServiceNow CSM (Customer Service Management) Developer to design, develop, and implement solutions within the ServiceNow platform. The ideal candidate will have a strong understanding of CSM modules, workflows, and integrations, ensuring seamless automation and customer service process optimization. Key Responsibilities: Design, develop, and configure ServiceNow CSM applications, modules, and workflows to meet business requirements. Implement and customize CSM functionalities such as case management, service portals, knowledge management, and self-service capabilities. Develop and maintain complex ServiceNow applications using scripting (JavaScript), UI policies, business rules, and client scripts. Integrate ServiceNow CSM with third-party systems and APIs to enhance service delivery. Troubleshoot, debug, and resolve issues related to CSM processes, configurations, and integrations. Work closely with business analysts, stakeholders, and end-users to gather requirements and deliver scalable solutions. Ensure adherence to ServiceNow best practices and governance. Perform unit testing and coordinate user acceptance testing (UAT) for new functionality. Required Skills: Strong experience with ServiceNow CSM (Customer Service Management) module development and configuration. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow Scripting . Hands-on experience with workflows, UI policies, business rules, client scripts, and CSM data models. Knowledge of ITIL processes and ServiceNow platform capabilities. Experience with ServiceNow Integration Hub for API integrations. Nice-to-Have Skills: Experience with ServiceNow ITSM, ITOM, or other modules . Knowledge of Agile/Scrum methodologies and project management principles. ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-CSM) is a plus. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in ServiceNow development, with at least 2 years of experience in CSM module implementation . Strong analytical, problem-solving, and communication skills.

Immediate Hiring | ServiceNow Professionals | Hyderabad Location We are looking for experienced ServiceNow professionals with 5 to 10 years of expertise for multiple roles. If you are an immediate joiner , we want to hear from you! Location: Hyderabad Experience: 5 to 10 years Notice Period: Immediate Joiners Only Open Positions: ServiceNow SPM (Strategic Portfolio Management) ServiceNow ITOM (IT Operations Management) Event Management ServiceNow EAM (Enterprise Asset Management) & CMDB ServiceNow Developer with UI/UX Expertise ServiceNow Architect QA Automated Test Framework (ATF) in ServiceNow ServiceNow FSM (Field Service Management), ITSM, & ITOM Please share Update resume namrata@kksoftwareassociates.com

Job Description Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices. Develop and Monitor , usage and overall compliance of ServiceNow and its applications. Coordinate application and platform upgrades. Build and maintain internal technical documentation, manuals, policies, and processes. Analyze, troubleshoot and resolve complex software application related problems. Develop systems integrations and process automation. Participate in workflow development / release activities as needed. Participate in unit, system, integration and user acceptance testing activities. Act as a technical liaison with software vendors Ensure adherence to security standards Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio. Participate in strategy and roadmap sessions Communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then theres a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Key Responsibilities Develop ServiceNow Solutions in the above modules, with minimum bugs and rework Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices Keeps up-to-date with the new releases and features of the ServiceNow platform Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements. Writing clean, efficient, and maintainable code requires expertise to achieve. Documenting code and application functionality. Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow. Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules. Establish and maintain data integrations to ensure accuracy and consistency. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Experience 5 + Years of experience in ServiceNow development. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. Experience with software development methodologies such as Agile or Waterfall is desirable. A solid understanding of ServiceNow and its modules, including ITSM, ITOM, HR, App Engine, and Portal. Core ServiceNow capabilities such as Service Catalog, Knowledge Management, Service Level Management, and CMDB/CSDM. Experience in API integrations with other systems Proven problem-solving and analytical abilities Capability to work both independently and collaboratively Preferred Technical and Professional Experience Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Strong analytical skills to identify root causes and implement effective solutions. Ability to balance multiple priorities while maintaining a focus on quality and deadlines. Should have at least ServiceNow Certified System Admin and Implementation Specialist in ITSM HRSD implementation Specialist and another ITOM Discovery or CAD

Role & responsibilities To be successful in this role, you should meet the following requirements: Experience in designing and implementing solutions within ServiceNow is required. Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customization capabilities. Experience of developing within a customized ServiceNow instance. 5+ years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. Good working knowledge of JavaScript. Working knowledge of Performance Analytics preferred. Experience in writing technical documents is essential. Understanding of Agile methodologies and working practices. Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. Able to work under pressure and demonstrate initiative, enthusiasm, and a rapid learning capability. Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. Preferred candidate profile ServiceNow Certification preferred. Perks and benefits