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4 - 6 years

10 - 18 Lacs

Chennai, Bengaluru, Hyderabad

Hybrid

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Key Skills: Service Now, ITOM,ITSM, HRSD, ITAM, CSM Roles and Responsibilities: Design, develop, and implement ServiceNow solutions across ITOM, ITSM, HRSD, ITAM, and CSM modules. Customize ServiceNow applications and facilitate the rollout of new modules, applications, and enhancements. Develop and maintain scripts (Business Rules, Client Scripts, UI Policies, etc.) and workflows using Flow Designer and/or Workflow Editor. Integrate ServiceNow with third-party tools and systems using REST/SOAP APIs. Collaborate with stakeholders and cross-functional teams to gather requirements and deliver solutions aligned with business goals. Troubleshoot and resolve issues within the ServiceNow platform. Ensure platform best practices and maintain platform integrity and performance. Create and maintain technical documentation and user guides. Stay current with ServiceNow releases and new features. Skills Required: 4+ years of hands-on experience as a ServiceNow Developer. Strong knowledge of modules: ITOM, ITSM, HRSD, ITAM, CSM. Experience with ServiceNow scripting (JavaScript, Glide API). Familiarity with ServiceNow integrations using REST and SOAP APIs. Experience with Flow Designer, Workflow Editor, and Service Portal. Understanding of Agile/Scrum methodologies. Strong problem-solving and communication skills. Preferred Qualifications: ServiceNow Certified Application Developer or relevant certifications. Experience with CMDB, Discovery, and Event Management. Exposure to ServiceNow Security and Access Control (ACLs). Knowledge of performance tuning and instance maintenance. Education: Bachelor's Degree in related field

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3 - 6 years

6 - 10 Lacs

Bengaluru

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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3 - 8 years

6 - 16 Lacs

Chennai, Pune, Bengaluru

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Role & responsibilities JD for Servicenow Tester- Around 5-6 years of experience in IT industry and 3years ServiceNow Testing in ITSM, ITOM, HRSD etc. Minimum of 2-3 years experience on ServiceNow Automated test framework ServiceNow automation tool. Should be able to build, maintain and execute ATF scripts for ITSM, HRSD, ITOM Modules. Should have experience in Defect Management. Should be able to define the test strategy and test plan. Should have experience in doing component, integrations and E2E testing. Should collaborate with multiple teams. Should have involved in the client interactions and meetings. Should be good in reporting to the stakeholders. Should possess good communication skills. Experience Range 3 to 8 years Location Across all Infosys DCs

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2 - 3 years

7 - 11 Lacs

Bengaluru

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Job ID/Reference Code INFSYS-NAUKRI-210952 Work Experience 2-3 CISNGE - ServiceNow Consultant - JL4 Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED

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9 - 14 years

14 - 18 Lacs

Bengaluru

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Job ID/Reference Code INFSYS-NAUKRI-210986 Work Experience 9-15 CISNGE - ServiceNow Architect - JL6 Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving ServiceNow. Experience of performance compliant design, sustainable solution architecture Experience implementing and integrating enterprise software applications. Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop ServiceNow data model to support process integrations Ability to understand ServiceNow lifecycle, multitask, time management skills Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Practical experience with agile methodologies/tools Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Additional Responsibilities: ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open-Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED

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7 - 12 years

4 - 8 Lacs

Bengaluru

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About The Role We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CMDB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB. Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects .

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3 - 8 years

5 - 10 Lacs

Pune

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As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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3 - 5 years

5 - 10 Lacs

Bengaluru

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOM module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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8 - 13 years

27 - 32 Lacs

Chennai, Noida, Gurgaon

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Core Java and should have practical exposure to OOPS, ITSM,CSM, CMDB, HRSD, ITOM, ITAM, ITBM, Discovery, SQL Databases (Oracle, MySQL), Required Candidate profile Web Services and should have decent exposure to XML and Related XML technology, integration techniques using API's, Exp in NOW Platform ,Notice Period: 0-15 days, Location: Hyderabad, Mumbai, Pune,

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8 - 13 years

7 - 17 Lacs

Bengaluru

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Job Responsibilities: Collaborate with the US-based team to understand and refine user stories and requirements. Translate business requirements into technical specifications and user stories in ServiceNow. Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories. Collect necessary requirements and create user stories independently, if needed. Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework. Perform testing and quality assurance for developed features, ensuring alignment with US team standards. Leverage no-code tools such as Workflow Studio for all development work in the platform. Troubleshoot and resolve issues related to ServiceNow configurations and customizations. Ensure adherence to ServiceNow development best practices and platform governance. Participate in regular sprint meetings and provide updates on story progress. Document technical implementations and processes to ensure knowledge transfer and continuity. Collaborate with global teams to maintain consistency and high-quality output across different regions. Required Qualifications: ServiceNow Certified System Administrator (CSA) certification. At least 8+ years of experience working with the ServiceNow platform. Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules. Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio. Experience with Agile/Scrum methodology. Integration experience (REST APIs). Knowledge of JavaScript and Glide scripting. Familiarity with Performance Analytics. ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist). Familiarity with Automated Test Framework (ATF). Familiarity with the Vancouver release of ServiceNow. Experience working with the Xanadu release of ServiceNow (current team release).

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5 - 10 years

16 - 20 Lacs

Chennai, Pune, Delhi

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Good problem solving skills, written and verbal communication skills, and extensive experiencepresenting to IT managers Able to work under pressure and managing time effectively Experience in suctioning & designing application with banking domain such treasury andglobal marketsExperience in complex integration with multiple payment systems Proficiency in Java/JEE, Spring Framework, JavaScript and JMS Service-oriented architecture/web services (SOAP/REST) Web technologies like HTML, CSS,JAVA, JavaScript, SQL, Python and JQuery Mark-up languages like XML and JSON Object-oriented programming (OOP) concepts andpatterns Familiarity with multiple technology stack such as Spring boot, Spring frameworkWebSphere, WebSphere MQ, WebLogic and cloud computing Knowledge in Database (Oracle, MSSQL) and familiar with PLSQLOS - Unix, Linux, Windows, OS Scripting Good problem solving skills, written and verbal communication skills, and extensive experience presenting to IT managers Able to work under pressure and managing time effectively Experience in suctioning & designing application with banking domain such treasury and global markets Experience in complex integration with multiple payment systems Proficiency in Java/JEE, Spring Framework, JavaScript and JMS Service-oriented architecture/web services (SOAP/REST) Web technologies like HTML, CSS, JAVA, JavaScript, SQL, Python and JQuery Mark-up languages like XML and JSON Object-oriented programming (OOP) concepts and patterns Familiarity with multiple technology stack such as Spring boot, Spring framework WebSphere, WebSphere MQ, WebLogic and cloud computing Knowledge in Database (Oracle, MSSQL) and familiar with PLSQL OS - Unix, Linux, Windows, OS Scripting Experience in banking domain is must with below nature of work Experience in developing and executing a digital strategy for Retail Banking, by creating,implementing, supporting relevant innovative and comprehensive digital solutions and services tovarious customer segments and partner ecosystems Building and integrating information systems to meet the company s needs Assessing the systems architecture currently in place and working with technical staff to recommendsolutions to improve it Resolving technical problems as they arise Providing supervision and guidance to development teams Continually researching current and emerging technologies and proposing changes where needed Informing various stakeholders about any problems with the current technical solutions beingimplemented Assessing the business impact that certain technical choices have Providing updates to stakeholders on product development processes, costs, and budgets Working experience in establishing the Forex related application, rate distribution, streaming, Forexdeals booking, Pre/Post Trade handling etc Providing right solutions and design as per business requirement Perform investigation, diagnose and resolve the application problem Optimizing the system maximum speed and scalability based on hardware and systemdesign Perform impact assessment of user requirements to assess technical feasibility, and impactsto cash management s platform, jointly derive an acceptable solution together withstakeholder and architects Works with various team infra/vendors/overseas unit to resolve application issues andresearches possible solutions Work with various party on new request from users including analyse the requirement,estimate timeline, testing and migration

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2 - 7 years

14 - 15 Lacs

Chennai, Pune, Delhi

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Experience in implementation, development, configuration of ServiceNow ITAM (SAM and HAM PRO)2 Knowledge on ITSM CMDB SELF SERVICE3 Experience with JavaScript4 Experience in integration5 Understand functional, technical, and business requirements and then turn those requirements into a successful implementation6 Very good verbal and written English communication skills7 ServiceNow ITAM (SAM & HAM Pro)8 Scripting experience JavaScript AngularJS HTML CSS

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4 - 8 years

15 - 16 Lacs

Bengaluru

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Cisco Systems (India) Private Limited is looking for Product Activation Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

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3 - 8 years

8 - 14 Lacs

Pune, Bengaluru, Hyderabad

Hybrid

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We are inviting applications for multiple opportunities in our ServiceNow Practice. Candidates will be required to attend an In-person/Face-to-Face round of interview at our Bangalore, Pune, Hyderabad and Chennai campuses on 19th April 2025. Please Note : This is not a Walk-In recruitment event. Only scheduled candidates with valid invite letter will be allowed to participate in the event. ServiceNow Developer/Consultant We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Location of posting: PAN India Experience: 3 to 6 years ServiceNow ITOM Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management. Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS. Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation. Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information. Integrate ServiceNow with other internal and external data sources. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements. ServiceNow HRSD Implement the Human Resources application in order to set up HR data Configure applications to work with the organisation's HR processes Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub Demonstrated competence in the various HR functional areas, especially employee relations and change management Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre Preferred Certifications: ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification Experience with Agile development methodologies is a plus

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3 - 7 years

7 - 12 Lacs

Pune

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As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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3 - 5 years

14 - 19 Lacs

Pune

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Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

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5 - 9 years

7 - 11 Lacs

Bengaluru

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Job ID/Reference Code INFSYS-NAUKRI-210944 Work Experience 5-9 Job Title CISNGE - ServiceNow Consultant - JL5 Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.? Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.? Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.? Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.? Provide ongoing support and maintenance for ServiceNow ITOM solutions.? Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.? Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams? Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices? Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.? Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution? Collaborate with internal business stakeholders to write/estimate stories? Oversee developers’ work, and own overall quality and delivery of development? Capable of executing hands-on development for stories that cannot be delegated? Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required? Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges? Provide mentorship to developers and platform engineers on technical design standards and best practices. Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture? 5+ years working on the ServiceNow platform preferably in global implementation projects? Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)? Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.? Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript? Experience integrating with tools to federate data into the CMDB? Expert in IT Asset Management Lifecycle processes (including hardware and software)? Good interpersonal skills, including collaboration, communication, relationship building, and negotiation? Intermediate Windows and Unix administration skills? Expert in IT Asset Management process & operational delivery? Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.? Familiarity with the following conceptsXML, JSON/script language, database.? Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers? Familiar with Cloud environment like AWS, Azure etc.? Ability to work independently and as part of a team.? Excellent problem-solving, analytical, and communication skills.? ServiceNow Certified Implementation Specialist Event Management? ServiceNow Certified Implementation Specialist Service Mapping? ServiceNow Certified Implementation Specialist Discovery.? ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.? Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.? Scripting capabilities such as JavaScript, jelly, SQL? Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

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1 - 6 years

4 - 9 Lacs

Hyderabad

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What you will do Lets do this. Lets change the world. In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform. As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project collaborators, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad. Key Responsibilities: Deliver outstanding self-service and automation experiences for our global workforce Create ServiceNow catalog items, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. Create and maintain data integrations between ServiceNow and other systems Develop system integrations and process automation Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, collaborators, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with collaborators and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of experience in computer science, IT, or related field OR Bachelors degree and 3 to 5 years of experience in computer science, IT, or related field OR Diploma and 7 to 9 years of experience in computer science, IT, or related field Required Skills & Qualifications: 6+ years of deep hands-on experience with ServiceNow administration and development in two or more products: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap; Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Experience creating and managing Scoped Applications Workflow automation and integration development using REST, SOAP, or MID servers Scripting skills in Python, Bash, or other programming languages Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Good-to-Have Skills: Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Experience with Terraform & CloudFormation for AWS infrastructure automation Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Service Now Certified System Administrator Service Now Certified Application Developer Service Now Certified Technical Architect Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced environment. Shift Information: This position is required to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

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3 - 8 years

6 - 10 Lacs

Bengaluru

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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3 - 6 years

6 - 10 Lacs

Bengaluru

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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5 - 7 years

7 - 17 Lacs

Hyderabad

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About this role: Wells Fargo is seeking a Lead Software Engineer We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead complex technology initiatives including those that are companywide with broad impact Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines Design, code, test, debug, and document for projects and programs Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals Lead projects, teams, or serve as a peer mentor Required Qualifications: 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: At least 5+ years of development experience within ServiceNow. Experience. ITSM Workspaces and predictive intelligence, Process Mining. with ITSM, ITOM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus. At least 4 years of experience integrating ServiceNow with other systems via APIs and Integration Hub. At least 4 years of experience with Flow Designer. Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules. Knowledge of business analysis processes and concepts. Experience with Agile development processes and methodologies. Experience working in a global setting. Experience working with implementation partners and managed service providers. Bachelor's degree in computer science, Information Technology, or a related field. Job Expectations: Ability to successfully lead a team and drive the success of ServiceNow initiatives. Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes. Excellent communication skills (both written and verbal) Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem-solving skills. Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint. Focus on quality and attention to detail. Experience in ServiceNow ITSM module is a must. Other modules and latest implementation if ServiceNow is a plus. or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

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4 - 7 years

5 - 9 Lacs

Bengaluru

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Krazy Mantra Group of Companies is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey. Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

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3 - 5 years

5 - 8 Lacs

Hyderabad

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Infrastructure Automation Engineer - ServiceNow What you will do Let’s do this. Let’s change the world. In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform. As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project stakeholders, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad. Key Responsibilities: Deliver outstanding self-service and automation experiences for our global workforce Create ServiceNow catalog items, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. Create and maintain data integrations between ServiceNow and other systems Develop system integrations and process automation Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, stakeholders, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with stakeholders and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 1 to 3 years of experience in computer science, IT, or related field OR Bachelor’s degree and 3 to 5 years of experience in computer science, IT, or related field OR Diploma and 7 to 9 years of experience in computer science, IT, or related field Required Skills & Qualifications: 6+ years of deep hands-on experience with ServiceNow administration and development in two or more productsITSM, ITBM, ITOM, GRC, HRSD, or Security Operations ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap; Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Experience creating and managing Scoped Applications Workflow automation and integration development using REST, SOAP, or MID servers Scripting skills in Python, Bash, or other programming languages Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Good-to-Have Skills: Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Experience with Terraform & CloudFormation for AWS infrastructure automation Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Service Now Certified System Administrator Service Now Certified Application Developer Service Now Certified Technical Architect Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced environment. Shift Information: This position is required to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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6 - 9 years

5 - 9 Lacs

Bengaluru

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About The Role Strong experience working on ServiceNow implementations. Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Skills (competencies) HTML5 JavaScript

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10 - 15 years

37 - 45 Lacs

Pune, Mumbai, Bengaluru

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Skills : ITSM ServiceNow, HRSD module, Development and implementation of solutions in client environments across different modules of ServiceNow-ITSM, HRSD, ITOM including Configurations, Integrations, Portal & Catalog Development Required Candidate profile Notice Period: 0-15 days Education Must have completed engineering or degree LocationPune, Mumbai, Bangalore, Hyd, Gurgaon, Noida, Chennai

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Exploring itom Jobs in India

The Information Technology Operations Management (itom) sector in India is a rapidly growing field with a high demand for skilled professionals. From overseeing IT infrastructure to managing network operations, itom professionals play a crucial role in ensuring the smooth functioning of technology systems within organizations.

Top Hiring Locations in India

  1. Bengaluru
  2. Pune
  3. Hyderabad
  4. Chennai
  5. Mumbai

These cities are known for their thriving IT sectors and offer numerous opportunities for itom professionals.

Average Salary Range

The salary range for itom professionals in India varies based on experience and location. On average, entry-level itom professionals can expect to earn between INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 12-15 lakhs per annum.

Career Path

A typical career path in itom may include roles such as Junior IT Operations Analyst, IT Operations Manager, and IT Operations Director. As professionals gain experience and expertise, they may progress to roles such as IT Operations Architect or IT Operations Consultant.

Related Skills

In addition to itom expertise, professionals in this field are often expected to have skills such as: - Network Security - IT Infrastructure Management - Cloud Computing - Project Management

Interview Questions

  • What is the role of IT Operations Management in an organization? (basic)
  • Can you explain the difference between incident management and problem management? (medium)
  • How do you ensure compliance with IT policies and regulations in your work? (medium)
  • Describe a challenging situation you faced in IT operations and how you resolved it. (advanced)
  • How do you stay updated with the latest trends and technologies in IT operations management? (basic)
  • What tools do you use for monitoring and managing IT infrastructure? (medium)
  • How do you prioritize tasks in a high-pressure IT environment? (medium)
  • Can you explain the concept of ITIL and its importance in IT operations management? (advanced)
  • How do you handle communication with stakeholders during IT incidents? (medium)
  • What are the key metrics you track to measure IT operations performance? (medium)
  • Describe a successful IT operations project you were involved in and your role in it. (advanced)
  • How do you ensure data security in IT operations? (medium)
  • What are the common challenges faced by IT operations teams and how do you overcome them? (medium)
  • How do you handle change management in IT operations? (medium)
  • Can you explain the role of automation in IT operations management? (basic)
  • How do you handle escalations in IT operations and ensure timely resolution? (medium)
  • Describe a time when you had to handle multiple IT incidents simultaneously. How did you prioritize and resolve them? (advanced)
  • How do you ensure the availability and performance of IT systems in your organization? (medium)
  • What is your approach to continuous improvement in IT operations management? (medium)
  • How do you handle vendor relationships in IT operations? (basic)
  • Can you explain the importance of disaster recovery planning in IT operations management? (medium)
  • How do you ensure compliance with Service Level Agreements (SLAs) in IT operations? (medium)
  • Describe a time when you had to troubleshoot a complex IT issue. What steps did you take to resolve it? (advanced)
  • How do you handle budgeting and cost optimization in IT operations? (medium)
  • How do you collaborate with other IT teams, such as development and security, to ensure seamless operations? (medium)

Closing Remark

As you explore opportunities in the itom field in India, remember to showcase your skills and experience confidently during interviews. With the right preparation and a strong understanding of the industry, you can secure a rewarding career in IT Operations Management. Good luck!

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