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3 - 6 years

6 - 10 Lacs

Kochi

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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3 - 8 years

6 - 10 Lacs

Pune

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As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

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3 - 5 years

8 - 12 Lacs

Hyderabad

Remote

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About the Role : A NASDAQ-listed international enterprise with a focus on both services and products for the Internet is looking for an API Developer. Job Responsibilities : - Evaluate, train, and enhance foundational LLM models for ServiceNow scripting languages, focusing on improving co-pilot features for accurate and context-aware automation support. - Conduct regular evaluations and feedback loops to refine LLM-based integrations, ensuring alignment with business objectives. - Fine-tune models using techniques such as Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF) to optimize ServiceNow's scripting capabilities, including JavaScript, GlideScript, and advanced querying techniques like GlideQuery and Dot-walking. - Develop and implement automated processes using ServiceNow's scripting languages (JavaScript, GlideScript, etc.), leveraging advanced techniques for data manipulation and workflow automation. - Optimize existing scripts and workflows to enhance performance, reliability, and scalability within the ServiceNow platform. - This is not a ServiceNow admin job, but a LLM trainer job in the context of ServiceNow development with a focus on ServiceNow scripting Job Requirements : Tech Skills : - Minimum of 3-5 years of hands-on experience with ServiceNow, specifically in developing and implementing custom integrations and applications using ServiceNow APIs. - Strong experience on at least one module other than ITSM like HRSD/ITOM/CSM/ITAM/FSM etc. - Any module specific CIS certification will be preferred. - Experience in creating and modifying ServiceNow based technical requirementsStrong proficiency in JavaScript and GlideScript, with expertise in advanced querying techniques like GlideQuery and Dot-walking. - ServiceNow certifications, such as ServiceNow Certified Application Developer (CAD), are highly desirable. Soft Skills : - Strong problem-solving skills with meticulous attention to detail. - Excellent communication and collaboration abilities, capable of working effectively in a fast-paced, agile development environment. - Strong analytical and critical thinking skills to evaluate and improve scripting solutions based on performance metrics and business needs. Search Guidance Number of Position : 10 Mandatory Skills : 3+JavaScript, 3+Glide Script, 3+ ServiceNow APIs Total Years Of exp : 3-5 years ServiceNow, specifically with ServiceNow APIs Opportunity : Full Time, 8 hours (4 Hours overlap with PST) Notice Period : Immediate

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8 - 12 years

25 - 30 Lacs

Gurugram

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We are hiring for ServiceNow Developer with Leading Product Based Co in Gurugram. Exp - 8+ Years Location - Gurugram Work Mode - Hybrid Responsibilities - Minimum of 6+ years of ServiceNow development experience, including custom application development and system integrations. Expertise in ServiceNow modules such as CORE, ITSM, ITOM, ITAM, HRSD, SPM, CSM, or LSD. Strong hands-on experience with JavaScript, AngularJS, Glide API, and ServiceNow scripting (Client/Server scripts, Business Rules, UI Actions, etc.). Familiarity with REST/SOAP APIs, web services, and working knowledge of integration protocols. Demonstratable experience with database design schemas and data modeling Demonstratable experience with designing and writing efficient, integrative and reusable code ServiceNow ServiceNow Expert System Administrator, Expert Application Developer and minimum one additional major certification in one of the following: ITSM, ITOM, ITAM, HRSD, SPM, CSM, or LSD. If interested, please share your resume at harjeet@beanhr.com

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8 - 13 years

7 - 17 Lacs

Bengaluru

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Role & responsibilities Description: We are looking for Service now ITOM developer With below Skills. Required Skills: - Minimum of 7+ years of hands-on experience with ServiceNow development and administration. - Proficient in creating and managing ServiceNow workflows, business rules, UI actions, client scripts, and notifications. - Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalogue, and Knowledge Management. - ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, ControlM, OEM. - Orchestration to automate workflows. - Knowledge of scripting languages like JavaScript, HTML, and CSS. - Proficiency in integrating ServiceNow with other monitoring, incident management, and IT operations tools using REST APIs, SOAP APIs, webhooks, and other methods to pull data from external systems into ServiceNow. - Experience integrating third-party monitoring tools like Grafana, Prometheus, Splunk, etc., with ServiceNows Event Management to automate incident creation. - Strong experience in configuring and maintaining ServiceNow integrations with other platforms. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication skills. Preferred Skills: - ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). - Experience with ServiceNow integration and REST API. - Knowledge of Agile methodologies. - Knowledge of advanced reporting capabilities in ServiceNow.

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3 - 5 years

8 - 15 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

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ServiceNow Consultant-JD Technical Requirements- Primary skills: Tools->Service Now->ServiceNow-ITOM 5+ years on ServiceNow platform, preferably in global implementation projects. IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration). JavaScript, HTML, CSS, and other web technologies. WMI, SSH, SNMP, PowerShell, REST, SOAP, JavaScript. Experience integrating tools to federate data into CMDB. IT Asset Management Lifecycle processes (hardware and software). Interpersonal skills, including collaboration, communication, relationship building, and negotiation. Windows and Unix administration skills. Network concepts (routers, switches, firewalls, NAT, load balancing) and storage. XML, JSON/script language, database concepts. Discuss credentials, install products, troubleshoot permission issues and network connectivity with engineers. Cloud environments like AWS, Azure, etc. Ability to work independently and as part of a team. Problem-solving, analytical, and communication skills. ServiceNow Certified Implementation Specialist in Event Management. ServiceNow Certified Implementation Specialist in Service Mapping. ServiceNow Certified Implementation Specialist in Discovery. ServiceNow Certified Implementation Specialist in Cloud Provisioning and Governance. Up-to-date knowledge of ServiceNow versions, product features, release, and end-of-life details. Scripting capabilities such as JavaScript, Jelly, SQL. Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure, etc.), Virtualisation (WebSphere, MQ, IIS, Apache, VMware). Additional information Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability. Good knowledge on software configuration management systems. Awareness of latest technologies and Industry trends. Logical thinking and problem-solving skills along with an ability to collaborate. Understanding of the financial processes for various types of projects and the various pricing models available. Ability to assess the current processes, identify improvement areas and suggest the technology solutions. One or two industry domain knowledge. Client Interfacing skills. Project and Team management.

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3 - 8 years

12 - 22 Lacs

Noida, Gurugram, Delhi / NCR

Hybrid

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Must to Have Skills Expertise in ServiceNow Platform and Development. Expertise in CMDB and Service Mapping, APM Proficient in Discovery Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical Experience working in cross-functional teams and collaborating with various IT and business stakeholders. Ability to manage multiple tasks simultaneously, with strong organizational skills and attention to detail. Some of the CMDB and Service Mapping implementation responsibilities to include: Discovery and Data Collection Service Maps Creation Dependency Mapping and Analysis CMDB Dashboard Health and De-duplication Working Mode Hybrid Shift 7 PM To 4 AM Interested applicants may email their resumes to pooja@agreeya.com.

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4 - 9 years

0 - 0 Lacs

Chennai, Bengaluru, Delhi / NCR

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Role & responsibilities Bachelors Degree in Information Technology or relevant field, required; or additional working experience in lieu. Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required. ServiceNow architecture and implementation experience, required. ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, a plus. ITIL v3 Foundations Certification, a plus.

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4 - 9 years

5 - 15 Lacs

Noida, Hyderabad, Gurugram

Hybrid

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looking for service now developer ,in Itam or itom or csm or GRC irm don't apply if you have exp in itsm or sdlc

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5 - 10 years

9 - 19 Lacs

Hyderabad, Chennai, Bengaluru

Hybrid

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Location- Pan India Roles & Responsibilities: - Design and develop ServiceNow IT Service Management applications to meet business process and application requirements. - Collaborate with cross-functional teams to ensure successful cloud migration and implementation projects. - Assist in defining requirements and designing applications to meet business process and application requirements. - Provide technical expertise and guidance to team members and stakeholders on ServiceNow IT Service Management applications. - Ensure the quality and integrity of ServiceNow IT Service Management applications through testing and debugging.Role & responsibilities

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1 - 3 years

3 - 6 Lacs

Hyderabad

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What you will do In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform. As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project collaborators, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad. Key Responsibilities: Deliver outstanding self-service and automation experiences for our global workforce Create ServiceNow catalog items, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. Create and maintain data integrations between ServiceNow and other systems Develop system integrations and process automation Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, collaborators, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with collaborators and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of experience in computer science, IT, or related field OR Bachelors degree and 3 to 5 years of experience in computer science, IT, or related field OR Diploma and 7 to 9 years of experience in computer science, IT, or related field Required Skills & Qualifications: 6+ years of deep hands-on experience with ServiceNow administration and development in two or more products: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap; Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Experience creating and managing Scoped Applications Workflow automation and integration development using REST, SOAP, or MID servers Scripting skills in Python, Bash, or other programming languages Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Good-to-Have Skills: Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Experience with Terraform & CloudFormation for AWS infrastructure automation Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Service Now Certified System Administrator Service Now Certified Application Developer Service Now Certified Technical Architect Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced environment.

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7 - 12 years

18 - 33 Lacs

Noida, Jaipur, Delhi / NCR

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1. Solution Design 2. Configuration and Customization: 3. Integration: 4. Workflow Automation:

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10 - 12 years

15 - 25 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

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JD for Service Now HRSD Solution Architect : 1. Key Responsibilities: 2. Platform Configuration: Set up new functionalities related to HR case management, knowledge management, dashboards, and employee journey workflows. 3. Data Migration: Migrate data from existing HR platforms (e.g., Salesforce) to ServiceNow. 4. Integration: Build integrations between ServiceNow and other platforms such as Workday, Oracle, and various learning management systems. 5. Security Maintenance: Ensure the security and access controls of the platform. 6. Roadmap Management: Own and manage the ongoing ServiceNow HR Service Delivery product roadmaps and architecture. 7. Collaboration: Work closely with HR leaders and other stakeholders to design solutions that meet enterprise needs. 8. Mentorship: Mentor less experienced team members and contribute to the overall development of the organization. Qualifications: 1. Certification: ServiceNow HR Service Delivery (HRSD) certification and/or previous experience implementing HRSD solutions. 2. Experience: Minimum of Ten years of related work experience, with at least 6-7 years in a technology architect role. 3. Technical Skills: Hands-on experience with ITIL process implementation, HR table structure, application scoping, and modern programming languages

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10 - 14 years

25 - 40 Lacs

Hyderabad

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Job Title: ServiceNow Practice Lead / Delivery Lead Location: Hyderabad, India (5 days WFO) Experience: 10+ years Employment Type: Full-time Industry: IT Services / Digital Transformation Role Overview: The ServiceNow Practice Lead / Delivery Lead is responsible for leading the strategic direction, implementation, and delivery of ServiceNow solutions. This role demands a blend of technical expertise, leadership acumen, and business development skills to drive digital transformation initiatives and ensure client satisfaction Key Responsibilities: Strategic Leadership: Define and execute the ServiceNow practice strategy, aligning with organizational goals and market trends. Project Oversight: Lead end-to-end ServiceNow implementations, ensuring projects are delivered on time, within scope, and budget. Team Management: Build, mentor, and manage a high-performing team of ServiceNow professionals, fostering a culture of excellence and continuous learning. Client Engagement: Act as the primary point of contact for clients, understanding their needs, and providing tailored ServiceNow solutions. Solution Architecture: Design scalable and sustainable ServiceNow architectures, ensuring integration with existing systems and alignment with best practices. Pre-Sales Support: Collaborate with sales teams to develop proposals, conduct product demonstrations, and contribute to business development activities. Quality Assurance: Establish and enforce governance frameworks, ensuring the quality and consistency of ServiceNow deliverables. Continuous Improvement: Stay abreast of the latest ServiceNow features and industry trends, integrating innovative solutions to enhance service offerings. Required Qualifications: Experience: Minimum of 10 years in IT consulting with at least 5 years specializing in ServiceNow solutions. Technical Proficiency: Deep expertise in ServiceNow modules such as ITSM, ITOM, SecOps, HRSD, and GRC. Leadership Skills: Proven experience in leading cross-functional teams and managing large-scale ServiceNow projects. Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules. Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels. Project Management: Strong understanding of project management methodologies, with certifications like PMP or ITIL being advantageous. Business Acumen: Ability to identify business opportunities, develop client relationships, and contribute to practice growth. Preferred Qualifications: Advanced Certifications: ServiceNow Certified Application Developer (CAD) or other advanced certifications. Industry Experience: Experience working in sectors like federal services, healthcare, or finance. Global Exposure: Experience in managing global teams and delivering projects across different geographies. Key Competencies: Strategic Thinking: Ability to envision long-term market trends and align the ServiceNow practice accordingly. Problem-Solving: Strong analytical skills to address complex business challenges with innovative solutions. Collaboration: Foster a collaborative environment, working seamlessly with internal teams and external partners. Adaptability: Stay flexible and adapt to changing client needs and technological advancements. Application Process: Interested candidates are encouraged to submit their resume, highlighting relevant experience and certifications. Shortlisted candidates will be contacted for further discussions. This role offers an exciting opportunity to lead and shape the ServiceNow practice within a dynamic organization, driving innovation and delivering impactful solutions to clients. Share your updated resume to smokkapati@vsoftconsulting.com

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6 - 10 years

15 - 20 Lacs

Pune

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The Role We are seeking a Site Reliability Engineer (SRE) to join our dynamic team responsible for the operational management of critical applications. This role involves leveraging tools like Dynatrace, Splunk for monitoring to ensure system reliability, performance, and scalability. The ideal candidate will have a strong background in SRE practices, automation, and a passion for improving system operations. Key Responsibilities Application Reliability: Ensure the reliability, availability, and performance of over 100 applications through proactive monitoring and incident management. Monitoring & Observability: Implement and maintain observability solutions using Dynatrace, creating dashboards and alerts to monitor system health and performance. IT Operations Management: Utilize ServiceNow ITOM for configuration management, incident response, and change management processes. Automation & Tooling: Develop automation scripts and tools to reduce manual tasks, improve deployment processes, and enhance system scalability. Incident Management: Lead the response to system incidents, perform root cause analysis, and implement preventive measures to avoid recurrence. Collaboration: Work closely with development, QA, and infrastructure teams to integrate reliability into the software development lifecycle. Capacity Planning: Analyze system performance data to forecast capacity needs and ensure systems can handle future growth. Key Requirements Experience: 5+ years in Site Reliability Engineering, DevOps, or related roles within large-scale enterprise environments. Technical Skills: Proficiency in monitoring tools like Dynatrace, ITOM platforms like ServiceNow, and scripting languages such as Python or Bash. Automation: Experience with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines. Operating Systems: Strong knowledge of Linux/Unix systems and networking fundamentals. Experience with Container Orchestration including Kubernetes and Docker Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations Experience supporting a High-Availability applications including SaaS environment. Charting new DevOps practices and a well-defined roadmap. Problem-Solving: Demonstrated ability to troubleshoot complex system issues and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to collaborate across teams. Preferred Qualifications Certifications: Relevant certifications in SRE, DevOps, or cloud platforms (e.g., AWS, Azure, GCP). Cloud Experience: Familiarity with cloud-native architectures and services. Agile Methodologies: Experience working in Agile/Scrum environments. Why Join Us? Innovative Environment: Be part of a team that embraces innovation and continuous improvement. Career Growth: Opportunities for professional development and career advancement. Flexible Work: Hybrid work model supporting work-life balance. Impact: Play a crucial role in maintaining the reliability of services that impact millions of customers.

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7 - 10 years

15 - 22 Lacs

Pune

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The Role We are seeking a Site Reliability Engineer (SRE) to join our dynamic team responsible for the operational management of critical applications. This role involves leveraging tools like Dynatrace, Splunk for monitoring to ensure system reliability, performance, and scalability. The ideal candidate will have a strong background in SRE practices, automation, and a passion for improving system operations. Key Responsibilities Application Reliability: Ensure the reliability, availability, and performance of over 100 applications through proactive monitoring and incident management. Monitoring & Observability: Implement and maintain observability solutions using Dynatrace, creating dashboards and alerts to monitor system health and performance. IT Operations Management: Utilize ServiceNow ITOM for configuration management, incident response, and change management processes. Automation & Tooling: Develop automation scripts and tools to reduce manual tasks, improve deployment processes, and enhance system scalability. Incident Management: Lead the response to system incidents, perform root cause analysis, and implement preventive measures to avoid recurrence. Collaboration: Work closely with development, QA, and infrastructure teams to integrate reliability into the software development lifecycle. Capacity Planning: Analyze system performance data to forecast capacity needs and ensure systems can handle future growth. Key Requirements Experience: 5+ years in Site Reliability Engineering, DevOps, or related roles within large-scale enterprise environments. Technical Skills: Proficiency in monitoring tools like Dynatrace, ITOM platforms like ServiceNow, and scripting languages such as Python or Bash. Automation: Experience with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines. Operating Systems: Strong knowledge of Linux/Unix systems and networking fundamentals. Experience with Container Orchestration including Kubernetes and Docker Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations Experience supporting a High-Availability applications including SaaS environment. Charting new DevOps practices and a well-defined roadmap. Problem-Solving: Demonstrated ability to troubleshoot complex system issues and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to collaborate across teams. Preferred Qualifications Certifications: Relevant certifications in SRE, DevOps, or cloud platforms (e.g., AWS, Azure, GCP). Cloud Experience: Familiarity with cloud-native architectures and services. Agile Methodologies: Experience working in Agile/Scrum environments. Why Join Us? Innovative Environment: Be part of a team that embraces innovation and continuous improvement. Career Growth: Opportunities for professional development and career advancement. Flexible Work: Hybrid work model supporting work-life balance. Impact: Play a crucial role in maintaining the reliability of services that impact millions of customers.

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6 - 11 years

10 - 15 Lacs

Chennai

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Overview ServiceNow Lead Engineer Technology Lead Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

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15 - 21 years

50 - 55 Lacs

Chennai

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Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

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6 - 10 years

15 - 30 Lacs

Bengaluru

Hybrid

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Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 10 yrs Work Location :Bangalore/Pune/Hyderabad/Delhi Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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6 - 10 years

15 - 30 Lacs

Hyderabad

Hybrid

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Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 10 yrs Work Location :Bangalore/Pune/Hyderabad/Delhi Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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5 - 8 years

15 - 25 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

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Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :5 to 8 yrs Work Location :Pune/Hyderbad/Chennai/Bangalore Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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3 - 6 years

15 - 25 Lacs

Bengaluru

Hybrid

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Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :3 to 6 yrs Work Location :Bangalore Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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3 - 8 years

15 - 25 Lacs

Hyderabad, Chennai

Hybrid

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Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :3 to 8 yrs Work Location :Chennai/Hyderabad Required Skills, Servicenow CMDB Discovery Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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6 - 8 years

15 - 25 Lacs

Pune, Chennai, Bengaluru

Hybrid

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Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 8 yrs Work Location :Pune/Chennai/Bangalore Required Skills, 1. ServiceNow Service Catalogs 2. ITSM UI Policies, ACL, Business rules 3. Catalog client scripts 4. Flow designer 5. Javascript Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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10 - 15 years

17 - 22 Lacs

Bengaluru

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Overview We are looking for a detail-oriented enterprise architect toassistin the implementation of programs for client needs. The enterprise architect's responsibilities include improving the current IT infrastructure,optimizingbusiness operations, and setting the direction and approach for integrating information applications and programs. The enterprise architect is also responsible forcataloging, developing, coordinating, communicating,maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities. To be successful as an enterprise architect, you should have excellent technical, analytical, and project management skills. You should also have strong leadership, communication, and interpersonal skills. Responsibilities Primary Skills: Service Now Development, ServiceNow ITOM, ServiceNow ITSM, ServiceNow ITBM Secondary Skills: ServiceNow Workflow, ServiceNow Knowledge Management, ServiceNow Performance Analytics Roles & Responsibilities Evaluating internal functions, business development strategies, and IT processes and suggesting improvements. Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals. Evaluating systems engineering, talent recruiting, and accounting models for discrepancies and vulnerabilities. Suggesting ideas to reduce costs in IT and business leadership. Organizing training to improve employees' knowledge and skills for future organizational growth. Conducting research in talent management to improve the organization's business operations. Providingbusiness architecture and systems processing guidance. Ensuring the efficiency, security, and support of the organization's goals. Creating methods for compliance architecture, such as data storage, metadata management, and change control. Determiningand implementing build versus buy strategies, mentor personnel, and views of the overall business strategy. Requirements Enterprise Architect Requirements A bachelor'sor master’sdegree in information technology. Proven work experience as an Enterprise Architect or similar role Excellent technical, analytical, and project management skills. Strong communicationand interpersonal skills. Good leadership and motivational skills. Experience inmodelingand graphic representations.

Posted 1 month ago

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Exploring itom Jobs in India

The Information Technology Operations Management (itom) sector in India is a rapidly growing field with a high demand for skilled professionals. From overseeing IT infrastructure to managing network operations, itom professionals play a crucial role in ensuring the smooth functioning of technology systems within organizations.

Top Hiring Locations in India

  1. Bengaluru
  2. Pune
  3. Hyderabad
  4. Chennai
  5. Mumbai

These cities are known for their thriving IT sectors and offer numerous opportunities for itom professionals.

Average Salary Range

The salary range for itom professionals in India varies based on experience and location. On average, entry-level itom professionals can expect to earn between INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 12-15 lakhs per annum.

Career Path

A typical career path in itom may include roles such as Junior IT Operations Analyst, IT Operations Manager, and IT Operations Director. As professionals gain experience and expertise, they may progress to roles such as IT Operations Architect or IT Operations Consultant.

Related Skills

In addition to itom expertise, professionals in this field are often expected to have skills such as: - Network Security - IT Infrastructure Management - Cloud Computing - Project Management

Interview Questions

  • What is the role of IT Operations Management in an organization? (basic)
  • Can you explain the difference between incident management and problem management? (medium)
  • How do you ensure compliance with IT policies and regulations in your work? (medium)
  • Describe a challenging situation you faced in IT operations and how you resolved it. (advanced)
  • How do you stay updated with the latest trends and technologies in IT operations management? (basic)
  • What tools do you use for monitoring and managing IT infrastructure? (medium)
  • How do you prioritize tasks in a high-pressure IT environment? (medium)
  • Can you explain the concept of ITIL and its importance in IT operations management? (advanced)
  • How do you handle communication with stakeholders during IT incidents? (medium)
  • What are the key metrics you track to measure IT operations performance? (medium)
  • Describe a successful IT operations project you were involved in and your role in it. (advanced)
  • How do you ensure data security in IT operations? (medium)
  • What are the common challenges faced by IT operations teams and how do you overcome them? (medium)
  • How do you handle change management in IT operations? (medium)
  • Can you explain the role of automation in IT operations management? (basic)
  • How do you handle escalations in IT operations and ensure timely resolution? (medium)
  • Describe a time when you had to handle multiple IT incidents simultaneously. How did you prioritize and resolve them? (advanced)
  • How do you ensure the availability and performance of IT systems in your organization? (medium)
  • What is your approach to continuous improvement in IT operations management? (medium)
  • How do you handle vendor relationships in IT operations? (basic)
  • Can you explain the importance of disaster recovery planning in IT operations management? (medium)
  • How do you ensure compliance with Service Level Agreements (SLAs) in IT operations? (medium)
  • Describe a time when you had to troubleshoot a complex IT issue. What steps did you take to resolve it? (advanced)
  • How do you handle budgeting and cost optimization in IT operations? (medium)
  • How do you collaborate with other IT teams, such as development and security, to ensure seamless operations? (medium)

Closing Remark

As you explore opportunities in the itom field in India, remember to showcase your skills and experience confidently during interviews. With the right preparation and a strong understanding of the industry, you can secure a rewarding career in IT Operations Management. Good luck!

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