15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

As the Service Desk Director at Base8, you will play a crucial role in managing the activities and responsibilities of the service desk team. Your primary focus will be to ensure high-level technical assistance to the team and deliver service and support to customers at agreed levels. Here is a breakdown of your key responsibilities: - Manage service desk team members and oversee their daily activities - Coordinate the dispatch process of service requests and field technicians to maximize resource utilization - Enhance the productivity of the team and optimize the usage of support resources - Communicate effectively with all parties to meet customer expectations - Address outstanding custome...

Posted 1 week ago

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Service Desk Director/ Manager Base8 Inc

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

As the Service Desk Director at Base8, you will be responsible for managing the activities and responsibilities of the service desk team. Your role will involve providing high-level technical assistance to the team and ensuring that service and support are provided to customers at agreed levels. You will work closely with the United States and Canada teams through various communication channels to guarantee customer expectations are met and provide superior service. **Roles and Responsibilities:** - Manage service desk team members and their daily activities effectively. - Oversee the dispatch process of service requests to maximize resource utilization. - Coordinate the dispatch process of ...

Posted 2 months ago

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