6 Itl Jobs

Your key responsibilities Be part of the SeS Tech IT application core committees, lead DB IT risk reduction program for the SeS applications that is allocated and in scope. Drive proactive changes, take effective part for the various TDI/ CB TEC-SeS tech risk and compliance initiatives. Regulatory and market audit finding closures for the application that is supported. Be part of the L3 teams and be responsible for IT Application Ownership delivers for meeting the various DB IT Risk and Compliance needs working closely with the application delivery teams, application Support teams, audit teams. Application IT ownership activities cover a broad spectrum of tasks for a set of applications within the domain in Securities Services. Work to ensure the set of applications is meeting the Technology Road Map Compliance (TRC). Both hardware and Software New Application Repository (NAR) Our Golden Source Repository- to remediate the various data quality issues. SII/Audit data analysis / remediate/ project manage the remediation/ prioritize the demand. Jira project management for Risk and compliance related tasks. ITAO guild and SME best practice data analysis NFRM (Non -Financial Risk Management) mapping and deep dive of data in Jira Projects and remediation of various Information Technology / Information Security / Cyber Security / Certificate Management related remediation to meet the various KPIs. Follow the Agile project working for Risk and Compliance deliveries. Ensure that L3 development team gets major remediation fixes as part of their demand management of the business. Patch management across infrastructure. Candidate or Applicants should own end to end responsibility, be proactively working with multiple teams, multiple levels in a timebound result oriented outcome across the Tribes->Squads->various central teams. Candidate or Applicants will be working with cross functional teams across the SeS domains to ensure that high level requirement is understood and be able to articulate very clearly and precisely the needs, Raise Changes in the tools / Review and approve change management tasks. Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application. Manage Internal and external application audits and Audit issue remediation activities. Broad Risk and compliance management activities include: - Manage remediation of gaps in application lifecycle management activities such as Account recertification, group management, remediation of Application configuration gaps etc. Manage application related Risk and Compliance Evaluation tasks and resolution of gaps in this area. Respond to detailed administrative information by performing self- assessments of applications to comply with the IT Policies & Standards Manage any IT Security incidents that may occur in the application. Plan and Manage Application events and Database Events monitoring using Bank wide standard monitoring tools. Manage application & database capacity forecasting and monitoring. Plan for Application Hardware / Software / License upgrades or migration activities to align to the compliant platforms. Your skills and experience Should have at-least 12+ years of Industry experience focusing on risk and compliance domain. Software Development Life Cycle using Agile framework. Development exposure for small modules using various software languages / dev tools/ APIs/Micro services. Scrum master, Jira project management. Hands on experience of building risk and compliance reports using excel, jira dashboard, APIs, Tableau reporting. Be conversant ITL framework. Be a team player, Open minded and willing to learn business and technology. Good analytical skills, technical, knowledge and expertise, communication skills Good communication skills, both written and spoken. Excellent team player

Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

Job Title: Service Management Lead Project Role Description: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. This includes coordinating projects through contract management and shared service coordination while developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda. Roles & Responsibilities: Subject Matter Expert (SME): Expected to perform independently and become an SME in service management. Team Participation: Actively participate in team discussions and contribute to problem-solving efforts. Program Delivery: Lead the delivery of programs, projects, or managed services to ensure successful outcomes. Project Coordination: Coordinate projects through effective contract management and shared service coordination. Stakeholder Engagement: Develop and maintain relationships with key stakeholders and sponsors to enable strategic initiatives. Guidance and Mentorship: Provide guidance and mentorship to team members to foster their professional development. Process Optimization: Analyze and optimize service delivery processes to enhance efficiency and effectiveness. Professional & Technical Skills: Must-Have Skills: Proficiency in Microsoft Windows Desktop Management. Strong understanding of IT service management principles. Experience in project management methodologies. Knowledge of the ITIL framework. Hands-on experience in service delivery operations. Additional Information: Experience: Minimum of 3 years in Microsoft Windows Desktop Management. Location: This position is based at our Indore office. Educational Qualification: 15 years of full-time education is required.

Job Title: IT Service Management Representative Role Description: As an IT Service Management Representative, you will manage the delivery of IT production systems and services, supporting the infrastructure service management lifecycle. Your role ensures client satisfaction and effective risk management for services while providing operational support to maintain system availability. Summary: In this position, you will be responsible for: Managing the delivery of IT production systems and services. Supporting the infrastructure service management lifecycle. Ensuring client satisfaction and managing risks associated with services. Providing operational support to keep production systems and devices online. Roles & Responsibilities: Lead the delivery of IT production systems and services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Ensure production systems and devices are online and available. Manage the Configuration Database & CI Management, ensuring data accuracy and integrity. Collaborate with cross-functional teams, including developers, testers, and infrastructure teams, for seamless service delivery. Must-Have Skills: Experience with ServiceNow IT Service Management. Experience with ServiceNow IT Operations Management. Strong understanding of Configuration Database & CI Management. Good-to-Have Skills: Experience with ITIL processes and frameworks. Knowledge of IT infrastructure components (servers, storage, networks). Familiarity with IT service management tools and technologies. Experience Requirements: Minimum 5 years of experience in IT Service Management. Educational Qualifications: Bachelor of Engineering (BE) degree.

Job Description Role Knowledge Management Required Technical Skill Set Knowledge Management / ServiceNow Knowledge Management Module Location of Requirement Hyderabad, India Desired Competencies (Technical/Behavioral Competency) Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards. Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms. Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders Good-To-Have ServiceNow Certified System Administrator Familiar with ServiceNow Module such as Incident, Problem, Change management and self-service portal

Job Description Role Knowledge Management Required Technical Skill Set Knowledge Management / ServiceNow Knowledge Management Module Location of Requirement Hyderabad, India Desired Competencies (Technical/Behavioral Competency) Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards. Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms. Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders Good-To-Have ServiceNow Certified System Administrator Familiar with ServiceNow Module such as Incident, Problem, Change management and self-service portal