4 Itl Jobs

Job Title: Service Management Lead Project Role Description: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. This includes coordinating projects through contract management and shared service coordination while developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda. Roles & Responsibilities: Subject Matter Expert (SME): Expected to perform independently and become an SME in service management. Team Participation: Actively participate in team discussions and contribute to problem-solving efforts. Program Delivery: Lead the delivery of programs, projects, or managed services to ensure successful outcomes. Project Coordination: Coordinate projects through effective contract management and shared service coordination. Stakeholder Engagement: Develop and maintain relationships with key stakeholders and sponsors to enable strategic initiatives. Guidance and Mentorship: Provide guidance and mentorship to team members to foster their professional development. Process Optimization: Analyze and optimize service delivery processes to enhance efficiency and effectiveness. Professional & Technical Skills: Must-Have Skills: Proficiency in Microsoft Windows Desktop Management. Strong understanding of IT service management principles. Experience in project management methodologies. Knowledge of the ITIL framework. Hands-on experience in service delivery operations. Additional Information: Experience: Minimum of 3 years in Microsoft Windows Desktop Management. Location: This position is based at our Indore office. Educational Qualification: 15 years of full-time education is required.

Job Title: IT Service Management Representative Role Description: As an IT Service Management Representative, you will manage the delivery of IT production systems and services, supporting the infrastructure service management lifecycle. Your role ensures client satisfaction and effective risk management for services while providing operational support to maintain system availability. Summary: In this position, you will be responsible for: Managing the delivery of IT production systems and services. Supporting the infrastructure service management lifecycle. Ensuring client satisfaction and managing risks associated with services. Providing operational support to keep production systems and devices online. Roles & Responsibilities: Lead the delivery of IT production systems and services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Ensure production systems and devices are online and available. Manage the Configuration Database & CI Management, ensuring data accuracy and integrity. Collaborate with cross-functional teams, including developers, testers, and infrastructure teams, for seamless service delivery. Must-Have Skills: Experience with ServiceNow IT Service Management. Experience with ServiceNow IT Operations Management. Strong understanding of Configuration Database & CI Management. Good-to-Have Skills: Experience with ITIL processes and frameworks. Knowledge of IT infrastructure components (servers, storage, networks). Familiarity with IT service management tools and technologies. Experience Requirements: Minimum 5 years of experience in IT Service Management. Educational Qualifications: Bachelor of Engineering (BE) degree.

Job Description Role Knowledge Management Required Technical Skill Set Knowledge Management / ServiceNow Knowledge Management Module Location of Requirement Hyderabad, India Desired Competencies (Technical/Behavioral Competency) Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards. Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms. Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders Good-To-Have ServiceNow Certified System Administrator Familiar with ServiceNow Module such as Incident, Problem, Change management and self-service portal

Job Description Role Knowledge Management Required Technical Skill Set Knowledge Management / ServiceNow Knowledge Management Module Location of Requirement Hyderabad, India Desired Competencies (Technical/Behavioral Competency) Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards. Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms. Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders Good-To-Have ServiceNow Certified System Administrator Familiar with ServiceNow Module such as Incident, Problem, Change management and self-service portal