Servicenow Lead Kinsfolk Technology Private Limited

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

The position requires you to guide and mentor a team of ServiceNow developers, providing technical direction and support. You will be responsible for designing and delivering ServiceNow solutions, defining system problems, designing and testing solutions, and creating technical documentation. Additionally, you will oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules. Your role will involve developing integration components with other systems, portal components, and scoped applications. You will ensure that enhancement and support decisions align with best practice guidelines and drive platform enhancements. Participation in daily scrum calls, managing sprints, and promoting continuous improvement practices is essential. You will also oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines. Collaboration with cross-functional teams, stakeholders, and end-users is crucial to ensure the successful implementation and integration of ServiceNow solutions. Troubleshooting and resolution of issues related to the ServiceNow platform, workflows, and applications will be a part of your responsibilities. Implementing Discovery and CMDB best practices within the ServiceNow platform is also expected. Skills And Experience: - ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations. - Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies. - ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices. - Project Management: Experience managing projects, sprints, and development teams. - Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills. - Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. - Documentation Skills: Ability to create clear and concise technical documentation.,

Posted 4 days ago

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