Service Desk Analyst (L1 Desk) HTC Global Services

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

You are a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment. You will be responsible for being the first point of contact for users reporting IT issues or requesting services. Your main tasks will include logging, categorizing, and prioritizing incidents and service requests in ITSM tools, troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. In this role, you will be expected to escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. You will provide remote support using remote access tools and follow documented procedures and knowl...

Posted 1 month ago

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Service Desk Analyst HTC Global Services

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment, you will play a crucial role in providing efficient and effective support to users facing IT issues or requesting services. Your responsibilities will include utilizing ticketing systems like ServiceNow and Remedy to log, categorize, and prioritize incidents and service requests in ITSM tools. You will be expected to demonstrate expertise in troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. As the first point of contact for users, you will escalate complex or unresolved issues to appropriate support tiers following defin...

Posted 1 month ago

AI Match Score

Apply

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