3.0 - 7.0 years

0 Lacs

vadodara, gujarat

On-site

As a Global IT Service Desk Analyst at Lucy Electric Manufacturing & Technologies Pvt Ltd, you will play a crucial role in providing first-line support to end-users, managing service requests and incidents, and ensuring the smooth on-boarding/off-boarding process for new users across Lucy Group companies. Your dedication to delivering exceptional IT services will contribute to the seamless operation of medium voltage switching and protection solutions for electrical distribution systems worldwide. Your responsibilities will include ensuring timely resolution of assigned incidents, requests, and queries, escalating critical issues, administering core M365 services, managing user accounts and permissions, troubleshooting email and collaboration tools, and adhering to ITIL Service Management best practices. Additionally, you will collaborate with team members to enhance IT services, monitor incidents and alerts, and provide expedited support to VIP users. Key skills for this role include proficiency in M365 Admin Centre, Exchange, Active Directory, and Windows Operating System, familiarity with Microsoft Defender, Intune, and Microsoft Entra, strong communication and problem-solving skills, the ability to multitask in a fast-paced environment, and a commitment to maintaining a positive End-User Experience. Previous experience in IT Service Desk or IT support, ITIL certification, and knowledge of Infrastructure technologies and the Microsoft Eco System are essential qualifications. Desirable skills include knowledge of mobile device management, cloud technology, networking concepts, and relevant certifications such as CompTIA A+, Network+, and AZ-900. A willingness to work in shifts, document issues clearly, and support users across multiple time zones are also valuable assets for this role. If you are an enthusiastic individual with a passion for technology, excellent customer service skills, and a collaborative mindset, we encourage you to apply for this exciting opportunity as a Global IT Service Desk Analyst at Lucy Electric. Join us in shaping the future of electrical distribution systems and making a real impact in the world of IT services. Apply now and be a part of our dynamic team!,

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