88 Itil V4 Jobs - Page 2

You will be the Senior Major Incident Commander at Northern Trust, a Fortune 500 company known for its innovative financial services and guidance. In this role, you will lead crisis resolution across multiple platforms during major incidents. Your responsibilities will include: - Executing the major incident management process and leading major incident calls to resolve incidents efficiently and restore service with minimal impact on clients and business. - Contributing to the continuous improvement of procedures, controls, and guidelines for an efficient major incident management process. - Monitoring incident trends to identify opportunities for reducing service disruptions. - Creating cle...

Job Description About the Role: We are seeking an ServiceNow Admin with 5 years of ServiceNow Administration (users, roles, ACLs, instance health). Requirements Familiarity TSM Modules (Incident, Problem, Change, Request, Knowledge). Proficient in CMDB management & Discovery. Understanding of Configuration (forms, UI policies, business rules, Flow Designer). Expertise in Reporting & Performance Analytics. Experience in Integrations (REST/SOAP APIs) & data imports/exports. Understanding of Basic JavaScript scripting. Platform upgrades, patching and testing. Proficient in ITIL v4 (Incident, Problem, Change, CMDB best practices). Familiarity with Service Request & Knowledge Management.

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Service Delivery Manager (Life Sciences Domain) Please share me only if your match the requirement others stay away! Hiring: Service Delivery Manager (Life Sciences Domain) Location: Chennai Experience: 1218 Years Notice Period: Immediate to 30 Days Role Overview We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations , specifically across Manufacturing (MES) and Quality (QMS/GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications ensuring compliance, stability, and operational excellence. Key Responsibilities Service & Team Leadership: Lead and manage a shift-...

Role Description 15 years of experience including service delivery management experience for large SAP AMS program Roles and responsibilities Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery Be the Customer Single Point of contact for AMS Services subjects Provide consolidated management reporting to the Customer and LTIM leadership on the services performance Play a key role in add on sales with Sales Delivery Management team The delivery of the AMS services at the appropriate contractual service levels The management of the delivery of the services and ...

As a Senior Service Delivery Manager for a large SAP AMS program, your role involves overseeing the engagement to ensure customer satisfaction, budget compliance, contractual adherence, service continuity, team motivation, and timely delivery. You will act as the primary contact for AMS services for the customer and provide regular management reports on service performance. Additionally, you will collaborate with the Sales Delivery Management team to identify opportunities for add-on sales. Key Responsibilities: - Ensure the delivery of AMS services meets contractual service levels and all agreed deliverables, including specification, estimation, planning, control, acceptance, and SLA compli...

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across AI for Service, AI for Work, and AI for Process, we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven...

Datacenter Operations Lead Job Description Experience: 6-12 Years Location: Bangalore, Hyderabad, Chennai Roles & Responsibilities Lead and govern Datacenter operations aligned with ITIL V4 and Industry delivery standards. Ensure seamless delivery of operational services in line with SLAs and contractual obligations. Monitor infrastructure health, performance KPIs, and client satisfaction metrics. Manage crisis situations and client escalations with front-end leadership and resolution planning. Drive risk identification and mitigation strategies across Datacenter environments. Oversee run projects and ensure smooth integration into operations within timelines and budgets. Drive transformatio...

Job description: Experience 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance and avoid fu...

Role Overview: As a ServiceNow Admin with 5 years of experience in ServiceNow Administration, you will be responsible for managing users, roles, ACLs, and ensuring the instance health is maintained. Key Responsibilities: - Familiarity with TSM Modules including Incident, Problem, Change, Request, and Knowledge. - Proficient in CMDB management and Discovery. - Understanding of Configuration such as forms, UI policies, business rules, and Flow Designer. - Expertise in Reporting and Performance Analytics. - Experience in Integrations using REST/SOAP APIs and handling data imports/exports. - Proficient in Basic JavaScript scripting. - Conducting platform upgrades, patching, and testing. - Knowle...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Your Role: Maintain and manage the service catalog, ensuring it serves as the single source of truth for all IT services. Ensure that all catalog information is accurate, complete, and published in a timely manner (Data Accuracy & Timeliness). Maintain consistency between the service catalog, the broader service portfolio, and the service pipeline. Manage different catalog views to ensure the right information is accessible to appropriate user groups. Apply ITIL principles to enhance service delivery, governance, and operational efficiency. Your Profile: 6 to 9 years of experience in Service Catalogue Management. Strong ITIL background with a clear understanding of ITIL, ITSM, and the evolut...

Your Role: Maintain and manage the service catalog, ensuring it serves as the single source of truth for all IT services. Ensure that all catalog information is accurate, complete, and published in a timely manner (Data Accuracy & Timeliness). Maintain consistency between the service catalog, the broader service portfolio, and the service pipeline. Manage different catalog views to ensure the right information is accessible to appropriate user groups. Apply ITIL principles to enhance service delivery, governance, and operational efficiency. Your Profile: 6 to 9 years of experience in Service Catalogue Management. Strong ITIL background with a clear understanding of ITIL, ITSM, and the evolut...

Your Role: Maintain and manage the service catalog, ensuring it serves as the single source of truth for all IT services. Ensure that all catalog information is accurate, complete, and published in a timely manner (Data Accuracy & Timeliness). Maintain consistency between the service catalog, the broader service portfolio, and the service pipeline. Manage different catalog views to ensure the right information is accessible to appropriate user groups. Apply ITIL principles to enhance service delivery, governance, and operational efficiency. Your Profile: 6 to 9 years of experience in Service Catalogue Management. Strong ITIL background with a clear understanding of ITIL, ITSM, and the evolut...

Your Role: Maintain and manage the service catalog, ensuring it serves as the single source of truth for all IT services. Ensure that all catalog information is accurate, complete, and published in a timely manner (Data Accuracy & Timeliness). Maintain consistency between the service catalog, the broader service portfolio, and the service pipeline. Manage different catalog views to ensure the right information is accessible to appropriate user groups. Apply ITIL principles to enhance service delivery, governance, and operational efficiency. Your Profile: 6 to 9 years of experience in Service Catalogue Management. Strong ITIL background with a clear understanding of ITIL, ITSM, and the evolut...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Role Overview: - Manage and maintain Windows Server environments (2003 to 2019). - Deep expertise in Active Directory (implementation, migration, disaster recovery). - Proactive server monitoring and troubleshooting. - Handle core services: AD, DNS, DHCP, GPO, IIS, Clustering, Certificate Servi...

Requirements, 3 to 5 years IT Incident Management, Stabilization & Release Management experience. Min ITIL V4 foundations certified. Strong communications skills & Stakeholder Management skills. Good experience in reporting skills using Power BI / MS Excel etc. Problem, change management knowledge would be an additional advantage. Job Description: Real Time & continuous follow-up with support teams for incident resolution. Monitor and manage all incidents across the clients and single point of contact for all critical incidents. Manage and coordinate activities during overall ticket life cycle. Conducting Service Review meeting with Business and providing the Trend analysis and improvement I...

Role & responsibilities Operational & Service Delivery - Oversee daily operations of workplace services including Windows, Citrix, SCCM, and Application Packaging. - Ensure adherence to ITIL processes (Incident, Problem, Change, Configuration Management). - Drive automation and continuous improvement initiatives to enhance service efficiency. - Act as an escalation point for complex technical and operational issues. - To lead and manage a 24X7 team of technical professionals within the Digital Command Center. People Management - Lead, coach, and develop a team of administrators and engineers. - Conduct performance reviews, training plans, and career development discussions. - Manage recruitm...

Join our Team Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop...

Role Overview: As a SM Service Quality Assurance consultant at Ernst And Young LLP, part of the Service Management team, you will play a major role in delivering EY's strategic initiatives through continuous improvement. Your focus will be on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be crucial in identifying existing problems within portfolios and driving efficiency by mentoring stakeholders towards creating value, promoting growth, and stability. Key Responsibilities: - Manage end-to-end service management activities for the portfolio and meet defined SLA/KPI/performanc...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Manage and maintain Windows Server environments (2003 to 2019). Deep expertise in Active Directory (implementation, migration, disaster recovery). Proactive server monitoring and troubleshooting. Handle core services: AD, DNS, DHCP, GPO, IIS, Clustering, Certificate Services, File & P...

As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. Design roadmaps for customer based on the ServiceNow releases. Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements. Assists in quality management reviews and ensures that all business and design requirements are met. Leads internal development of business process story / requirement gathering. Prepare process documents, process ...

As an IT Program Manager at our organization, you will be responsible for leading and coordinating program, complex projects, or multi-stream IT initiatives. Your role will involve ensuring alignment, governance, and successful delivery of these initiatives within the Cloud Services Program team. Key Responsibilities: - Lead end-to-end delivery of IT initiatives involving multiple projects and stakeholders, aligning with business goals and program director's objectives. - Define program roadmap, scope, objectives, and success metrics/reporting in coordination with business goals. - Coordinate cross-functional teams across GDI or Business units to ensure successful delivery within budget. - M...

About Us Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About The Role Ensure all data network/Collaboration infrastructure operating at hardware and software release levels recommended by Vendors...

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across AI for Service, AI for Work, and AI for Process, we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven...