56 Itil V3 Jobs - Page 3

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities:A:Designing complex workflows, SLAs, Security Rules, UI Components (Service Portal, Classic UI and Agent Workspace), UI actionsB:Working on inbound and outbound Integrations (Scripted REST APIs, Integration Hub)C:Working with Business Analysts, Product Owners, and various business users on refining business requirements.D:Translating business requirements into technical user storiesE:Leading development team - supporting individual Dev work, performing code reviews, tutoring junior colleaguesF:Trouble shooting complex technical issues ranging from Integrations, Data Imports, Process Flows etc. Professional & Technical Skills:A:Hands-on experience on the modules:HR Service Delivery, Knowledge Management, Service Catalog Management, Request fulfillment process etc B:Knowledge on ITIL v3/v4 foundation and Service Management processes C:Any SN Service Management Related Implementation Specialist certification (HRSD / ITSM / CSM) D:Prior experience on ServiceNow instance upgrade from one family to otherE:Strong SN server and client-side API knowledge.F:Experience in designing and implementing custom Scripted REST APIsG:Experience in creating technical documentation, diagrams, charts Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow HR Service Management (HR). The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering successful cloud migration and implementation projects. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities:A:Designing complex workflows, SLAs, Security Rules, UI Components (Service Portal, Classic UI and Agent Workspace), UI actionsB:Working on inbound and outbound Integrations (Scripted REST APIs, Integration Hub)C:Working with Business Analysts, Product Owners, and various business users on refining business requirements.D:Translating business requirements into technical user storiesE:Leading development team - supporting individual Dev work, performing code reviews, tutoring junior colleaguesF:Trouble shooting complex technical issues ranging from Integrations, Data Imports, Process Flows etc. Professional & Technical Skills:A:Hands-on experience on the modules:HR Service Delivery, Knowledge Management, Service Catalog Management, Request fulfillment process etc B:Knowledge on ITIL v3/v4 foundation and Service Management processes C:Any SN Service Management Related Implementation Specialist certification (HRSD / ITSM / CSM) D:Prior experience on ServiceNow instance upgrade from one family to otherE:Strong SN server and client-side API knowledge.F:Experience in designing and implementing custom Scripted REST APIsG:Experience in creating technical documentation, diagrams, charts Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow HR Service Management (HR). The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering successful cloud migration and implementation projects. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities:A:Designing complex workflows, SLAs, Security Rules, UI Components (Service Portal, Classic UI and Agent Workspace), UI actionsB:Working on inbound and outbound Integrations (Scripted REST APIs, Integration Hub)C:Working with Business Analysts, Product Owners, and various business users on refining business requirements.D:Translating business requirements into technical user storiesE:Leading development team - supporting individual Dev work, performing code reviews, tutoring junior colleaguesF:Trouble shooting complex technical issues ranging from Integrations, Data Imports, Process Flows etc. Professional & Technical Skills:A:Hands-on experience on the modules:HR Service Delivery, Knowledge Management, Service Catalog Management, Request fulfillment process etc B:Knowledge on ITIL v3/v4 foundation and Service Management processes C:Any SN Service Management Related Implementation Specialist certification (HRSD / ITSM / CSM) D:Prior experience on ServiceNow instance upgrade from one family to otherE:Strong SN server and client-side API knowledge.F:Experience in designing and implementing custom Scripted REST APIsG:Experience in creating technical documentation, diagrams, charts Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow HR Service Management (HR). The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering successful cloud migration and implementation projects. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

About The Role We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team. This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments. This role is pivotal in ensuring the stability, reliability, and performance of our IT infrastructure by proactively identifying and eliminating the root causes of incidents. The ideal candidate will work closely with cross-functional teams to drive service stability, reduce incident volumes, and improve overall IT service quality Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices.Lead and manage the Problem Management lifecycle (detection, logging, diagnosis, resolution, and closure).Perform root cause analysis (RCA) for critical and recurring incidents across infrastructure, cloud, compute, and network domains.Collaborate with Incident Management, Change Management, and Service Owners to ensure timely resolution and prevention of problems.Maintain and improve the Known Error Database (KEDB) and ensure knowledge sharing across teams.Analyze trends and metrics to proactively identify potential issues and areas for improvement.Drive post-incident reviews (PIRs) and ensure action items are tracked to closure.Contribute to the development of automation and monitoring strategies to prevent problem recurrence.Ensure compliance with ITIL best practices and internal governance standards.Recommend and implement preventative measures to reduce incident recurrence and improve service availability.Act as a liaison between technical teams and business stakeholders to communicate problem status, impact, and resolution plans.Produce detailed RCA reports, dashboards, and executive summaries for leadership and audit purposes.Track and report on problem management KPIs such as MTTR (Mean Time to Resolve), recurrence rate, and problem backlog.Ensure all problem records are accurately documented in the ITSM tool (e.g., ServiceNow).English (fluent)- Oral & written requiredExpertise in Microsoft OfficeOutlook, Word, Excel, PowerPoint. MandatoryMinimum 5 years of experience in IT operations, infrastructure support, or cloud services with a focus on Problem Management.Strong knowledge of ITIL v3/v4 framework (ITIL certification preferred).Proven experience in managing problems across:Cloud platforms (AWS, Azure, GCP)Compute and virtualization (VMware, Hyper-V)Networking (LAN/WAN, firewalls, load balancers, DNS, VPN)Storage and backup systemsFamiliarity with monitoring and observability tools (e.g., Site24x7, Grafana).Experience with ITSM platforms (e.g., ServiceNow, BMC Helix).Strong analytical and troubleshooting skills with a methodical approach to problem-solving.Excellent communication, documentation, and stakeholder management skills.

Job Description We are seeking a highly experienced Senior Transition Manager to lead and deliver large-scale IT transition projects across multiple geographies and service towers. The ideal candidate will have a strong background in pre-sales solutioning, stakeholder management, and end-to-end transition delivery. Role & responsibilities Sales / Pre-Sales - Architect and shape transition solutions for large deals. - Respond to RFPs/RFIs with detailed transition strategies, timelines, and cost estimates. - Collaborate with bid teams, solution analysts, and architects to develop winning proposals. - Participate in client orals, due diligence, and BAFO presentations. - Build and maintain strong relationships with internal and external stakeholders. - Adhere to mandated processes and procedures. Transition Project Delivery - Lead transition projects for large engagements with multi-tower and multi-geography scope. - Ensure timely, cost-effective, and quality delivery of transition responsibilities. - Manage knowledge transfer and ensure smooth handover from project phase to Hypercare and BAU. - Monitor project effectiveness through regular reporting and metrics. - Identify scope changes and revenue opportunities. General Responsibilities - Mentor and coach transition team members. - Drive internal initiatives focused on process improvement and cost optimization. - Ensure compliance with organizational policies and training programs. - Regularly review and enhance transition methodologies. - Provide leadership oversight on organizational initiatives. - Actively participate in performance reviews and share learnings. Preferred candidate profile - Proven experience managing complex IT transition projects. - Strong communication, presentation, and stakeholder management skills. - Deep understanding of application management and transition services. - Experience in team leadership and delivery management. - Excellent analytical and strategic planning abilities. - Certifications: ITIL V3 (required), PMP / Prince2 (desirable), Agile (desirable). - Ability to adapt to changing priorities and tasks. - Proactive and self-driven approach

As a CMDB CSDM Architect you will be instrumental in building and maintaining the data backbone that supports our IT Service Management (ITSM), Event Management, and automation strategies. You will architect, implement, and govern the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) within ServiceNow, ensuring these platforms enable operational excellence and digital transformation. Your work will include developing roadmaps for data architecture evolution, integrating event management capabilities, and maximizing the value of ServiceNow across the enterprise. How Does a CMDB Architect Work Develop and maintain a clear roadmap for CMDB and CSDM maturity, aligning with ITSM and Event Management objectives and leveraging ServiceNows evolving capabilities. Structure and optimize the CMDB/CSDM to support advanced Event Management, including event correlation, automated incident response, and proactive impact analysis. Serve as the subject matter expert for ServiceNow CMDB, CSDM, and Event Management modules, ensuring optimal configuration, integration, and utilization. Partners with ITSM process owners, ServiceNow platform teams, and business stakeholders to ensure data models and event management processes meet organizational needs. Regularly assess and enhance ServiceNow-based data structures, integrations, and event management processes to adapt to changing business and technology landscapes. What Are the Skills and Behaviors of a Successful CMDB Data Architect Demonstrates advanced proficiency in configuring, customizing, and integrating ServiceNow CMDB, CSDM, and Event Management modules. Understands the critical role of accurate data in enabling effective event correlation, impact analysis, and automated response within ServiceNow. Proactively develops and communicates roadmaps for CMDB, CSDM, and event management evolution. Apply strong analytical skills to troubleshoot complex data and event management challenges. Works effectively across teams, driving consensus and adoption of ServiceNow best practices and roadmaps. Stays current with ServiceNow releases, industry trends, and event management innovations. Primary Responsibilities Design, implement, and maintain a robust CMDB and CSDM framework within ServiceNow, supporting ITSM and Event Management needs. Structure and populate the CMDB/CSDM to enable advanced Event Management, including event correlation, impact analysis, and automation within ServiceNow. Create and maintain a strategic roadmap for the ongoing evolution of CMDB, CSDM, and event management capabilities in ServiceNow. Configure and customize ServiceNow modules; lead the integration of automated discovery tools and external data sources. Establish and enforce data quality standards, validation rules, and governance processes to maintain data integrity and compliance. Facilitate workshops, requirements sessions, and design reviews to gather input, drive consensus, and promote adoption of ServiceNow-based solutions. Develop comprehensive documentation and deliver training to ensure consistent use and understanding of CMDB, CSDM, and event management structures. Position Requirements Critical Experience What You Will Bring 7+ years of hands-on experience with ServiceNow CMDB, CSDM, and Event Management modules, including configuration, customization, and integration. Proven ability to enable and optimize event management processes using ServiceNow and integrated discovery/monitoring tools. Experience developing and executing roadmaps for data architecture and event management maturity. Demonstrated success in designing, implementing, and governing large-scale CMDB solutions. Deep understanding of ITIL v3/v4, especially Configuration Management, Event Management, and Service Asset Configuration Management (SACM). Proven ability to integrate discovery tools, monitoring platforms, and external data sources with ServiceNow. Advanced skills in troubleshooting data and event management issues. Exceptional interpersonal and communication skills, with experience working across technical and business teams. Experience leading or contributing to cross-functional projects from requirements gathering through implementation and change management. Other Preferred Qualifications ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, CSDM, or Event Management; ITIL, Agile, or PMP certifications. Familiarity with ServiceNow Discovery, Service Mapping, and IT Operations Management modules. Experience in large, regulated, or complex organizational environments. Understanding of Agile or DevOps methodologies and their application to ITSM, data architecture, and event management.