108 Itil V3 Jobs - Page 3

Role Overview: As a Manufacturing Operations Functional Analyst, you will provide ongoing support for applications that facilitate manufacturing operations processes. This includes working with users to analyze business requirements, prepare functional and technical specifications, solve issues, and prevent future incidents. Your role will involve collaborating with various teams to ensure the proper functioning and enhancement of manufacturing operations applications. Key Responsibilities: - Support end-users of manufacturing operations applications - Resolve incidents and problems related to manufacturing operations, including Oracle EBS manufacturing module, APS, and MES - Lead root cause...

At Genpact, we dont just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

Exp in- control engg with plant floor - m/c control design ,development, component selc , programming testing , evaluating. implementing, - hydraulics, pneumatics, lube and coolant system

Role: ITIL Experience: 2+yrs in ITIL Salary: upto 6 LPA Location: Pune & Bangalore Immediate Joiners Rotational Shift & week Off Walk-in Interview Regards, Janani 9600445623

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and pro...

About The Role Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks Strategize and Design Services Lead and Manage Transition / Transformation programs Design ITOM, Define Governance, DevOps, Agile / SAFe Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process Requirement Specification Document, Piloting, Development and institutionalizing the new process Drive Continuous Service Improvement programs using various methods and techniques Define measurement framework for SLAKPIs Facilitate integration of service management tools, processes an...

Roles and Roles & Responsibilities: IT Infrastructure Management: Oversee IT infrastructure connectivity across India, ensuring seamless integration and high availability for the SAS-based application platform, including network management, cloud services, and hardware/software provisioning to support business operations in key regions like Andhra Pradesh, Telangana, and Karnataka, including new branch roll out with team and its connectivity needs with Cloud as well as central office. Creating DC and DR set up at appropriate time as per regulatory need. IT End-User Support: Manage team of IT support officers for end-user support services, including helpdesk operations, device management, tro...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and t...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and coll...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Quality Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles Understand the Clients technical landscape for endpoint management Service Management Expertise in:Familiar with ITIL v3/V4 practical know howStakeholder managementSLA managementService Management governanceStrong analytical and problem solving skillsAbility to perform changes & hold independent conve...

The CMDB Process & Technical Analyst is responsible for the governance, accuracy, and optimization of the Configuration Management Database (CMDB) within ServiceNow. This role ensures that CMDB processes are well-defined, implemented, and adhered to, enabling accurate visibility into IT assets, services, and relationships. Working closely with IT operations, infrastructure, and application teams, the CMDB Process & Technical Analyst will combine process management expertise with strong technical skills to maintain data integrity, improve automation, and support IT Service Management (ITSM) outcomes Roles And Responsibilities Own and maintain CMDB processes in alignment with ITIL best practic...

Job Description: As an SM Service Quality Assurance consultant at Ernst And Young LLP, you will play a crucial role in contributing to EY's strategic initiatives through continuous improvement and focus on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be instrumental in identifying existing problems within portfolios, driving relevant change methodologies such as Design Thinking, Lean, and Agile, and ensuring strong implementation of Business Relationship Management to align with market-driven best practices. You will be responsible for managing end-to-end service management ...

Role & responsibilities :- Roles and Responsibilities: Manage Linux & Windows administration activities including Health checks, Incident Management, Change Management, Problem Management, Query and Service Level Management activities. Responsible for managing on premises infra and Data centre like Sify, Netmagic etc Maintain hardening of all IT Infra devices like Server, Router, Switch, Laptop, Desktop Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Maintain and update renewal of licenses. Monitor system performance and troubleshooting issues. Ensure security as per PCI DSS, PSS a...

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate...

Position: L1/L2 Support Engineer Location: Chennai (Hybrid) Experience: 4+ Years Salary: Attractive Joining: Immediate Employment Type: Full-time / Contract-to-Hire Job Description: We are seeking an experienced L1/L2 Support Engineer with expertise in server/network infrastructure, cloud platforms (AWS/Azure/GCP), and ITIL-based support . The role involves advanced troubleshooting across web servers, application servers, and databases , handling incidents and service requests, and collaborating with cross-functional teams. Troubleshoot and resolve complex technical issues related to Windows OS, Linux, AWS/Azure Cloud, DNS/DHCP, IICS/IIS/ServiceNow/SQL Server/MySQL/ WebLogic /Webserver/Oracl...

Direct Responsibilities Performs basic vulnerability scans using vendor utility tools. Monitors security audit and intrusion detection system logs for system and network anomalies. Investigates and/or escalates security violations, attempts to gain unauthorized access, virus infections that may affect the network or other event affecting security. Documents and reports event(s). Assists in providing engineering analysis, design and support for firewalls, routers, networks, and operating systems. Assists in performing product evaluations and recommends products/services for network security. Validates and tests basic security architecture and design solutions to produce detailed engineering s...

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple...

As an Incident Coordinator (L1) at Genpact Site in various global locations, you will be an integral part of the IT operations team, playing a crucial role in ensuring efficient incident coordination and resolution in a 24x7 support environment. Your responsibilities will include monitoring alerts, managing tickets, facilitating cross-team communication, handling change requests, coordinating with vendors, and providing timely reports to stakeholders. You will be tasked with monitoring infrastructure alerts, logging tickets based on defined SOPs, and collaborating with L2 support or Incident Managers by collecting and sharing system logs. Additionally, you will manage ticket lifecycles, upda...

The Senior Project Manager role involves developing release implementation strategies and risk management strategies. You will define release implementation GO / NO GO criteria and Entry / Exit criteria of critical stages. You will be the primary escalation point for ecosystem implementation leads to resolve any release implementation orchestration, change management, and/or schedule conflicts. Additionally, you will be responsible for developing release SOLPAC including technical implementation plans and contingency plans. You will manage and ensure Release and Service Readiness Quality gates across Build, Test, and Operations phases. Ensuring adherence to Enterprise Change Management and R...

You are excited to explore a new opportunity as an Ivalua Consultant with LTIM, a leading company in the industry. With a minimum of 5 years of experience, your expertise in handling Ivalua as a procurement application, specifically in the source to contract module, alongside software deployment processes, is commendable. Your responsibilities will include configuring and deploying the Ivalua system in alignment with documented business needs, focusing on org structures, profiles, authorizations, alerts, notifications, and workflow configurations. Your skills in designing configuration, including rules, fields, filters, and pages, will play a crucial role in the success of the projects. Your...

Job Summary: We are seeking an experienced ITSM and CIS BenchmarkingSpecialist to drive service management excellence and ensure systems arehardened according to industry best practices. The ideal candidate will havedeep knowledge of ITIL-based ITSM practices and hands-on experience applying CISBenchmarks for endpoint and server security compliance. Key Responsibilities: ITSM: Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management). Ensure accurate and timely incident/ticket management via ITSM tools (e.g., ServiceNow, BMC Remedy, Freshservice). Develop ITSM dashboards and repor...

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentati...

JD:- Hands on experience working with SQL, OEM, Golden Gate Replication (CDC & BDA), RAC/EXA Setup. Expertise in SQL Profiling/ Performance Tuning, Database Monitoring, Backup and Restore, Data guard, Grid control toolset, etc. Responsible for technical database, support of Infrastructure, Applications & other components & processes. Participate in Planning, Development of specifications, & other supporting documentation & processes. Knowledge of Finance/banking industry, Terminology, Data & Data structures is add-on. Knowledge of SQL server as well as Oracle databases. Knowledge of Identity Framework. Experienced technical knowledge in specialty area with basic knowledge of complementary in...