3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

Join us as a Salesforce Support Analyst at Barclays, where you will play a crucial role in shaping the future of our digital landscape. Your main responsibility will be to leverage cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will analyze complex technical issues and provide high-quality solutions to meet business requirements. As a Salesforce Support Analyst, your key responsibilities will include: - Utilizing Salesforce Administrator skills to optimize system performance - Hands-on experience with Platform as a Service (PaaS / aPaaS) and Cloud technologies - Proficiency in UNIX/LINUX and Oracle DBA knowledge - Managing incidents, problems, and changes effectively to maintain system integrity Additionally, highly valued skills for this role include: - ITIL qualification or experience in IT application support - Familiarity with Event Management Monitoring tools such as AppDynamics, Elastic (ESaaS), and Kibana - Previous exposure to Salesforce in various capacities (end user, administrator, developer) You will be evaluated on critical skills essential for success in this role, including risk management, change implementation, business acumen, strategic thinking, and digital and technological proficiency. This position is based in Pune. **Purpose of the role:** The primary objective of this role is to ensure the continuous monitoring and maintenance of the bank's critical technology infrastructure, resolving complex technical issues promptly to minimize disruptions to operations. **Accountabilities:** - Provide technical support for service management to address complex issues for specific clients or groups of clients - Execute preventative maintenance tasks on hardware and software, leveraging monitoring tools to identify and resolve potential issues - Maintain a knowledge base with detailed documentation for future reference and knowledge sharing - Analyze system logs and user reports to identify root causes of technical issues and provide effective resolutions - Enhance automation, monitoring, capacity management, and business continuity processes - Identify and mitigate potential service risks and issues proactively - Assess support activities and implement automation for stability and efficiency improvements **Analyst Expectations:** - Perform activities with high standards and drive continuous improvement - Demonstrate in-depth technical knowledge and experience in the assigned area - Lead and supervise a team, guiding professional development and coordinating resources - Partner with other functions and business areas to achieve objectives - Take ownership of operational results and escalate policy breaches as needed - Influence decision-making within the expertise area and manage risks effectively - Develop an understanding of how own sub-function integrates with overall function - Resolve problems using technical expertise and guide team members effectively - Act as a contact point for stakeholders and build external network contacts All colleagues are expected to embody the Barclays Values and Mindset, showcasing respect, integrity, service, excellence, stewardship, empowerment, challenge, and drive in their daily actions.,

Posted 6 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.