306 Itil Processes Jobs - Page 5

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and developing ServiceNow applications.- Experience in JavaScript, HTML, CSS, and AngularJS.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC.- Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews.- Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: - Must To Have Skills: Expertise in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Experience in ServiceNow Tools Administration.- Strong understanding of ITIL processes and ServiceNow platform capabilities.- Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Experience in conducting code reviews and maintaining documentation.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Governance Risk and Compliance (GRC) as the primary skill. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Governance Risk and Compliance (GRC) as the primary skill.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to the design, development, and testing of applications.- Provide technical guidance and support to team members and stakeholders throughout the project lifecycle. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Experience in Servicenow Tools Administration.- Strong understanding of ITIL processes and ServiceNow platform.- Experience in designing and implementing ServiceNow solutions.- Experience in developing and maintaining technical documentation.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Governance Risk and Compliance (GRC).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management process and have hands on experience with major incident and/or crisis management processes. There will be requirements to demonstrate pro-activeness and ensure ownership and accountability of IT incidents within the organization. A good understanding and awareness of interfacing ITIL processes is highly desired. The individual will be interfacing with senior members of the organization and will therefore be required to deliver precise and concise messages in a timely fashion. The individual needs to be approachable and responsible for handling all reported issues, managing the issues through to resolution as swiftly as possible. Forging good working relationships with the existing geographical service delivery teams will be of high importance for success in this role. Ability to stay calm under pressure is essential for this role. Responsibilities Direct Responsibilities Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels Managing crisis situations through to resolution with clear verbal and written communications Perform an unbiased role across all teams, managing communications between teams and making impartial decisions Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. Develop good working relationships with various local and global teams Liaison with all user communities to meet support and service requirements Conduct service improvement meetings with various geographical user base locations Adhere to and respect appropriate departmental procedures processes and practices Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators. Contributing Responsibilities Share knowledge and experience with other team members and the wider IT department as appropriate. Hold process awareness sessions to increase the teams visibility and position within the organization Contribute and uphold improvements to Major Incident Management process and procedures. Technical & Behavioral Competencies Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry Clear aptitude for service delivery excellence and producing quality results Customer focused approach to work Ability to adapt and remain calm under pressure Strong decision-making ability Good communication skills, written and verbal Self-driven and proactive, sharing best practices and improvement suggestions Focused on innovation and continuous improvement A quick learner A team player Specific Qualifications (if required) ITIL Foundation is preferred Knowledge of a wide range of ITIL based processes Experience preferably in Banking or Financial sector will be an added advantage Skills Referential Behavioural Skills : Communication skills - oral & written Decision Making Ability to collaborate / Teamwork Critical thinking Transversal Skills: Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level Beginner

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances. Responsibilities Direct Responsibilities The Candidate will be responsible to: Collaborate with Operation team for queries resolution. Diagnose and troubleshoot system to resolve defects. Manage stakeholders expectation. Queue Management. Understand system architecture and provide long term solutions/permanent fix. Communicating with Global operations IT & fund accounting Support. Be Subject matter expert in areas of Fund accounting. Understand Business requirements document (BRD), Functional Requirement document (FRD) , User acceptance test (UAT) , Basics of project management and Non-regression testing (NRT) Contributing Responsibilities Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines Ability to lead and manage small to medium projects involving efficiency saves or quality improvements. Proficient in Microsoft Office Applications and strong MS Excel skills required. Thorough understanding of all capital market instruments and Fund accounting knowledge. Supervise, Monitor, Control and Co-ordinate all activities in the department. Lead and motivate the employees in the department Queue management. Willingness to work in shift if necessary Technical & Behavioral Competencies Proficient in Capital & Financial markets Exposure of Fund accounting services added advantage Basic knowledge on JIRA, Service Now Mandatory skills: Thorough understanding of ITIL concepts and framework. Specific Qualifications (if required) Willingness to work in Shifts Skills Referential Behavioural Skills : (Please select up to 4 skills) Adaptability Critical thinking Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Ability to develop and adapt a process Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements.- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards.- Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements.- Provide technical guidance and mentorship to junior team members.- Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards.- Strong understanding of ITIL processes and ServiceNow ITSM modules.- Experience in integrating ServiceNow ITSM solutions with other systems.- Experience in ServiceNow ITSM implementation and migration projects. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of cloud migration projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications using ServiceNow Human Resource Service Management (HR).- Ensure the applications meet business process and application requirements.- Perform unit testing and debugging of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management (ITOM).- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow HR workflows and modules.- Good To Have Skills: Experience with ServiceNow Performance Analytics and ServiceNow Reporting and Analytics.- Recommendation:Familiarity with ServiceNow Scripting and ServiceNow IntegrationHub. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Indore office.- A 15 years full time education is required. Qualification 15 years full time education

Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Supporting the ServiceNow Consulting processes for business processes Managing RUN and CHANGE operations Computer/Electronics Engineering (BTech/MTech) or Graduation (BCA/MCA) Certified System Administrator (CSA) is a must Certified Application Developer (CAD) is a must Trained on PPM.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and implementing complex ServiceNow solutions.- Strong understanding of ITIL processes and best practices.- Experience in developing technical documentation related to application design and development. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Work with local and global ServiceNow development team for providing platform solutions, e.g. ITSM, ITOM, SPM, SAM, UX, etc.Working knowledge of web technologies like JavaScript,HTML,CSS,AJAX,XML Good knowledge of ITIL processes Proven track record with an Architectural know how Excellent enterprise grade ServiceNow

The Service Manager is responsible for the overall service delivery of the overnight application support team. This includes overseeing day-to-day operations, ensuring services meet client's Service Level Agreements (SLAs), managing the support team, and providing regular performance reporting. Desired Skills and experience Demonstrable experience in IT service management and delivery, particularly for application support. Proven experience leading and managing technical support teams, ideally in an offshore context. Strong understanding of ITIL principles, SLAs, and operational metrics. Excellent reporting, analytical, and communication skills (verbal and written). Ability to thrive in a fast-paced, high-pressure environment. Experience in Fixed Income Markets is highly desirable. Proficiency in using service management tools and software. Strong problem-solving skills and the ability to make decisions under pressure. Ability to build and maintain strong client relationships. Flexibility to adapt to changing client needs and industry trends. Key Responsibilities Oversee and manage the day-to-day operations of the 5-member offshore overnight application support team. Ensure all support services are delivered in line with client's service level requirements and quality standards. Provide regular, comprehensive reporting to the client on service delivery metrics, team performance, and incident trends. Act as an escalation point for service-related issues from the support team. Mentor and guide the support engineers. Develop and implement strategies to improve service delivery and operational efficiency. Monitor and manage the performance of the support team, providing feedback and conducting performance reviews. Collaborate with other departments to ensure seamless service integration and support. Identify and address potential risks and issues that could impact service delivery. Drive continuous improvement initiatives to enhance service quality and client satisfaction.

You are looking for a Mainframe Db2 DBA with 6-8 years of experience to join our team in Chennai, Pune, or Bangalore. As a Mainframe Application DBA / System Programmer, you will be responsible for maintaining the Mainframe Database architecture and concepts. You will work closely with vendors, application teams, and troubleshoot application issues. Your role will involve handling Mainframe Database offline & online Utilities, ISV tools like BMC and CA products, System Upgrades, Migration activities, SMP/e tools, and JCL concepts. Additionally, you will contribute to Performance monitoring, ITIL processes, and Disaster Recovery activities. Your must-have competencies include a strong understanding of Mainframe & Database Architecture, Mainframe Database concepts, JCL, and Performance monitoring tools. You should have experience in dealing with various vendors, application teams, and hold hands-on knowledge in Mainframe Database utilities. Being customer-facing, you should possess excellent communication skills and demonstrate a willingness to learn new technologies. Flexibility in shifts and strong communication skills are considered good-to-have qualities. Expectations from you include a stronghold on Application DBA and System Programmer activities, flexibility during crunch scenarios, and monthly on-call support during weekends. Your role will play a crucial part in maintaining the Mainframe Database systems and providing support as needed.,

As an IT Support Specialist at Parexel in Hyderabad, India, you will be responsible for providing assistance to end users, clients, stakeholders, and partners through call, chat, and email channels. Your key accountabilities include acting as a 24x7 support point for IT Infrastructure, Applications, and Site Services support teams. You will provide 1st line diagnosis and resolution for incidents and service requests, log relevant details into the ticketing tool, and escalate issues as needed. It will be your responsibility to adhere to work instructions, defined processes, SLAs, KPIs, and quality metrics to achieve IT goals. You will own tickets, follow up until resolution, and keep end-users informed of progress to deliver a positive customer experience. Additionally, updating the knowledge base, reporting challenges and improvement opportunities, managing support queues, and performing troubleshooting via remote access are crucial aspects of this role. To be successful in this position, you should have excellent interpersonal, verbal, and written communication skills, along with strong problem-solving abilities and a customer-focused approach. Experience in working with Incident/Service Requests, handling calls, chats, and emails from global users, and providing desktop support are essential. Knowledge of networking, Windows, MS Office, and ITIL processes is also required. Ideal candidates will hold a graduate degree in a relevant field and possess professional qualifications such as IT Security, Networking, Systems (Servers), or Applications (Databases). Proficiency in English (written and verbal) is a must, and a minimum of 3+ years of total work experience with at least 6 months of relevant work experience is preferred. Working well in a team environment and performing shift handover activities are also key aspects of this role.,

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Middleware Administrator at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Middleware Administrator, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Roles & Responsibilities: Perform proactive monitoring, performance tuning, and capacity planning for middleware environments to ensure optimal system health. Perform regular middleware server restarts, deployments, and health checks. Handle annual SSL certificate renewal and implementation activities. Implement and manage Security patching across all middleware technologies. Actively participate in the closure of vulnerable findings, ensuring timely remediation and reporting. Collaborate with infrastructure, application, and security teams for issue resolution and maintenance activities. Ensure all middleware servers and configurations remain in compliance with maintain standards of baseline documents as mandated by the RBI. Maintain documentation and logs of support incidents, changes and compliance activities.Middleware Platforms: Troubleshooting: Excellent troubleshooting and root cause analysis skills across application and infrastructure layers ,Working experience with the PMR (IBM) or SR with Oracle could be added advantage. Security & Compliance: Understanding of Security Patching, VAPT point closure. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise A minimum of 3+ years of overall experience in IT Middleware Domain with proven experience in Middleware Operations. Strong understanding of ITIL processes and ticketing Tools like ManageEngine and Jira or any other Strong verbal and written communication skills. Ability to work independently and within a team, Client Meetings, & External Audit. Capable of handling high-pressure production incidents and escalations. Quick learner with a proactive approach to solving issues. 24/7 production support for critical middleware applications and infrastructure, participating in a rotational shift schedule. Demonstrate strong knowledge of Linux Operating Systems, specifically RHEL, and Solaris. Strong hands-on experience with Oracle HTTP Server (OHS) & WebLogic, IBM HTTP Server (IHS) & WebSphere, Apache HTTP Server & Tomcat, and Nginx. Proficient in Linux administration preferably RHEL and Solaris. Preferred Professional and Technical Expertise BE/ BTech/MCA. Middleware Certificate(s) in WebLogic or WebSphere is a plus. Experience with monitoring tools like AppDynamics, Dynatrace is a plus. Knowledge of scripting i.e., Shell, WLST, & Python is a plus. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Must Have Technical/Functional Skills Experience : Typically requires 5-8+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules Experience with scripting, business rules, UI policies, and other ServiceNow customization features. Experience with CMDB/CSDM, Discovery, and Service Mapping. Experience with ServiceNow integrations with third-party systems. Experience with ITIL principles and best practices. Technical Implementation: Develop, implement, and test technical solutions within ServiceNow, including integrations with third-party systems. Scripting and Configuration: Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS). Process Optimization: Understand and apply ITIL principles, focusing on process standardization and improvement within ServiceNow. Problem Solving and Troubleshooting: Resolve escalated issues, defects, and user inquiries within ServiceNow. Documentation: Maintain technical documentation for application design and code generation. Integration and Testing: Perform component and system integration testing. Continuous Improvement: Stay updated with new technologies and best practices within the ServiceNow ecosystem. Collaboration: Work effectively with various teams and stakeholders across the organization. Mentorship: Guide and mentor junior team members. Roles & Responsibilities : ServiceNow Expertise Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities. Scripting And Programming Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS). ITIL And Process Knowledge Familiarity with ITIL principles and best practices for IT service management. CMDB And CSDM Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database). Integration Experience Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers. Problem Solving And Analytical Skills Ability to diagnose issues, identify root causes, and develop effective solutions. Communication And Collaboration Strong communication and interpersonal skills for effective collaboration with various stakeholders. Technical Documentation Ability to prepare clear and concise technical documentation. Please feel free to reach out to the email below for additional details. Email : murali@techforcesystems.com

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Management Specialist – IPC at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Service Management Specialist – IPC, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Service Management Specialist – IPC combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Key Responsibilities include: Incident Management: Coordinate and drive resolution of major and high-priority incidents. Ensure timely communication and updates to stakeholders during incidents. Monitor incident queues and ensure SLA adherence. Perform trend analysis for recurring incidents. Problem Management: Conduct root cause analysis (RCA) for critical incidents. Initiate and manage Problem records through to resolution. Work with technical teams to define permanent fixes and preventive measures. Track known errors and ensure knowledge base updates. Change Management: Evaluate, review, and coordinate Change Requests (CRs). Conduct Change Advisory Board (CAB) meetings. Ensure change documentation is complete and risk assessments are performed. Monitor change success rate and adherence to the change calendar. Process Governance & Reporting: Ensure compliance with IPC policies and procedures. Identify process improvement opportunities. Prepare and share regular reports on IPC metrics (KPIs, trends, etc.). Train teams and provide guidance on process adherence. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Strong understanding of ITIL processes, especially IPC. Hands-on experience with ITSM tools (e.g., ServiceNow). Ability to analyze data and generate actionable insights. Strong documentation and stakeholder communication skills. Experience in driving root cause analysis and continuous improvement. Capable of handling bridge calls and crisis coordination. 4 to 6 years in an ITSM/Service Management role. Experience in managing IPC processes in a mid-to-large scale enterprise. Exposure to managing IT services in an ITIL-based environment. Bachelor's Degree. Preferred Skills and Experience ITIL v3/v4 Foundation (mandatory) Intermediate ITIL Certifications (Service Operation / CSI) – an advantage Any additional certification in Problem or Change Management (preferred) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Mandatory Skills ITIL and Infra Operation Mgmt Rates including mark up - 65K/M Work Location pls mention city and preferably office address as well Chennai, Wipro CDC 5 Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy. Years of exp needed Relevant 4-5 in Operation Mgmt/ Incident Mgmt/Major Incident mgmt. (needed in this format; pls ensure NO client sensitive information is in it, as it would be advertised on various public job portals) Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL, Team handling and Vendor handling skill, customer handling skill. Sound knowledge of Incident management, ServiceNow, Must have handled MIM independently. Manage incident management bridge calls with support teams, on call support application teams and management. Hands on experience in handling alerts in ServiceNow, manage and resolve High/Critical production and non-production jobs, initiate and manage Bridge Calls. In depth understanding of ITIL processes Incident Management. Identifying potential service issues and failures, along with monitoring and providing end to end solutions. Provide support and assistance to other Operations team members including participate in weekly Lead meetings. Creates incident related performance analysis and reporting for review by IT management. Excellent verbal and written communication skills able to present information, status and issues in clear and concise manner with goal of driving to a decision. Attention to detail and complex problem-solving abilities from operational and technical perspective. Generating root cause analysis reports for problem causing incidents Aptitude for learning and rapidly mastering new applications and technology. Excellent analytical skills with proficiency in debugging and problem solving. Ability to work independently and as a part of team. ITIL Certified Mandatory Skills ITIL and Infra Operation Mgmt Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management and agile methodologies.- Ability to analyze and optimize workflows within ServiceNow.- Familiarity with scripting and automation within the ServiceNow platform. Qualification 15 years full time education

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. The Role Were looking for expert in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management) and experience in implementing automation. The role requires advanced troubleshooting skills and the ability to optimize NAS systems for high-performance operations. LocationHyderabad (Work from Office) Key Responsibilities: 8+ years of hands-on experience withNetApp CDOT (ONTAP)L3 level support Should have expertise inITIL processes (Change Management, Problem Management). Hands-on experience withCVO ONTAP (Cloud Volumes ONTAP). ProvideL3-level support forNetApp CDOT in a NAS environment, ensuring high availability and performance. Demonstratein-depth expertise inNetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup and storage efficiency implementation. Manage and troubleshootSMB/CIFS shares, NFS exports and dual protocol shares, ensuring seamless data access and performance. Performperformance analysis, troubleshooting and root cause analysis (RCA)using tools likeNetApp Active IQ Manager, OCUM and OnCommand System Manager. Plan and executepatch/microcode upgrades anddata migration from other storage arrays to NetApp C Mode, following ITILChange Management LeadProblem Management activities, including identifying, diagnosing and resolving complex storage issues. Implementautomation solutions to streamline storage operations, improve efficiency and reduce manual efforts. Configure and manageCluster Aggregates, Volumes, Qtrees, Snapshots and SVMs, adhering to industry best practices. Collaborate with vendors and cross-functional teams to resolve complex technical issues and ensure smooth operations. Mentor BAU support teams, contribute as anindividual contributor and translatebusiness requirements into scalable technology solutions. Candidate with B. E/ B. tech/ M.Sc. or equivalent degrees are preferred About us Were a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-RS1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.