546 Itil Processes Jobs - Page 5

At PwC, our team in managed services focuses on providing outsourced solutions and supporting clients across various functions. By managing key processes and functions on behalf of organisations, we help them streamline operations, reduce costs, and enhance efficiency. Our team members are proficient in project management, technology, and process optimization, enabling them to deliver high-quality services to clients. In managed service management and strategy at PwC, the focus is on transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your role will involve continuous improvement processes and optimizing managed services tools and services. As an Associate at PwC, you will work collaboratively with a team of problem solvers to address complex business issues from strategy to execution. The responsibilities at this level include utilizing feedback and reflection for self-awareness and personal development, demonstrating critical thinking, ensuring quality and timely deliverables, adherence to SLAs, incident management, change management, and problem management. You will be expected to seek diverse opportunities for growth, maintain clear communication when influencing others, uphold ethical standards, demonstrate leadership capabilities, and contribute effectively to team environments. The ideal candidate for the role of AWS Cloud Engineer should possess extensive knowledge and/or a successful track record in various areas. This includes hands-on experience in building advanced data warehousing solutions on cloud platforms, operating managed services, developing scalable data structures and pipelines, designing and implementing data pipelines, and utilizing industry-leading tools such as AWS, PySpark, SQL, Python, and more. Additionally, experience in data governance solutions, data analytics tools, ITIL processes, strong communication, problem-solving skills, and analytical abilities are essential requirements for this role. PwC's Managed Services platform focuses on integrating services and solutions grounded in industry experience and talent, providing scalable solutions that add value to clients through technology and human-enabled experiences. The Data, Analytics & Insights Managed Service within this platform empowers clients to navigate and derive value from their data and analytics ecosystem efficiently. As a member of this team, you will work on critical offerings and engagements, including help desk support, enhancement, optimization work, strategic roadmap development, and advisory services, contributing both technically and relationally to customer engagements.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA makes a difference to clients and society. The workplace embraces diversity and inclusion, providing a space for growth, belonging, and thriving. As a Dashboard Designer at NTT DATA, your responsibilities include designing visually appealing and intuitive dashboards to display key security metrics, incidents, and trends. Utilizing data visualization tools and scripting languages for automation, you will develop and maintain customized reports that offer meaningful insights into security data for management and regulatory purposes. Key Responsibilities: - Develop and maintain customized reports for accurate insights into security data. - Collect, aggregate, and analyze data from various security tools to identify anomalies and threats. - Generate detailed incident reports outlining security incidents and resolutions. - Assist in creating compliance documentation for industry standards and regulations. - Implement automated reporting processes to streamline report generation. - Integrate threat intelligence feeds to enhance situational awareness. - Maintain accurate documentation of reporting and dashboard configurations. - Provide training and support to SOC analysts on dashboard interpretation. - Coordinate incident response efforts by providing real-time updates through dashboards. - Evaluate new security tools and technologies for improving reporting capabilities. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - 3 years of experience in security/network/data center/systems/storage administration and monitoring services. - Basic knowledge of management agents and ITIL processes. Workplace type: On-site Working About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving Fortune Global 100 clients. Committed to innovation and transformation, NTT DATA invests in R&D to drive organizations confidently into the digital future. With diverse experts in over 50 countries, NTT DATA offers consulting, AI, industry solutions, applications, infrastructure, and connectivity services. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to long-term success and equal opportunities.,

As a Senior ServiceNow Developer at Morningstar India Pvt Ltd, you will be an integral part of the Corporate Systems team, responsible for managing and supporting Morningstar's Corporate platforms like ServiceNow, Oracle ERP, Salesforce, etc., which are used globally across IT Operations, HR, Marketing, Sales, and Finance. Your primary responsibilities will include providing day-to-day support to Morningstar employees using these platforms, offering guidance and technical expertise, implementing system improvements for operational efficiencies, maintaining and updating Corporate systems, and ensuring ongoing integrity and availability of applications. You will play a key role in configuring and developing ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, and ITAM requirements. Collaborating with cross-functional teams, you will analyze requirements, design solutions, and implement enhancements to ServiceNow instances, ensuring seamless integration with existing systems and business processes. Based in Mumbai at Vashi, Navi Mumbai, and following a hybrid work policy, your responsibilities will also include creating and maintaining a user-friendly Service Catalog, collaborating with stakeholders to understand business needs, integrating ServiceNow with other IT systems and third-party applications, developing custom reports and dashboards, staying up-to-date with the latest ServiceNow features, identifying opportunities for improvements, conducting thorough testing, and maintaining comprehensive technical documentation. To qualify for this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 5-8 years of working experience as a ServiceNow Developer, preferably with expertise in HRSD and/or ITAM products. A ServiceNow Certified Application Developer (CAD) certification is highly desirable, and proficiency in JavaScript, HTML, CSS, and XML is required. Additionally, you should have in-depth knowledge of ITIL processes, strong analytical and problem-solving skills, the ability to work collaboratively, excellent organizational and time management skills, and an understanding of Agile development methodologies. Morningstar is an equal opportunity employer, offering a hybrid work environment that allows for remote work and in-person collaboration. This setup enables you to engage meaningfully with your global colleagues, with a range of other benefits available to enhance flexibility as needs change. Join us at Morningstar to be part of a dynamic team dedicated to driving innovation and excellence in Corporate Systems.,

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

You should have a shift timing of 2-11 p.m. (IST) with a minimum of 5 years of experience in IT Service Management and Transformation services practice. It is required to have 2-3 years of ServiceNow experience, specifically working on third party integrations, with a preference for experience with ADO. Hands-on experience in implementing ITSM and Integrations is a must, along with proficiency in JavaScript and web development technologies. You should have experience working with ServiceNow APIs to develop and customize ServiceNow applications using JavaScript, Jelly, Web Services, XML, HTML, and CSS. Configuration and maintenance of the ServiceNow platform, including workflows, business rules, UI pages, UI actions, and UI policies, are also part of the responsibilities. Ensuring best practices and standards are followed in the development process is essential. Knowledge of ITIL processes and ITSM best practices is required, along with experience in writing test scripts for integrations. This position is full-time and permanent, with a schedule consisting of day and morning shifts. Required Experience: - ServiceNow: 3 years - ITSM: 3 years Work Location: In person,

Join Claidroid Technologies as a DevOps Specialist in Trivandrum (Hybrid) with 4+ years of experience specializing in DevOps & Application Operations on a full-time basis with 24x7 shift role and on-call support. At Claidroid Technologies, we prioritize engineering excellence and operational agility and are seeking a passionate and proactive individual to join our growing Application Operations team. If you possess expertise in infrastructure, automation, and Linux-based environments, this opportunity is tailored for you. As a DevOps Specialist at Claidroid Technologies, you will play a crucial role in the application service team by ensuring high uptime, automated deployments, and secure middleware infrastructure across enterprise platforms. Responsibilities include Linux server administration in production and pre-production environments, middleware support on JBoss and Tomcat platforms, managing CI/CD pipelines using Jenkins, Ansible, and Helm, administering Docker, Kubernetes, Openshift, GitHub, and user access, supporting business-critical certificate renewals, VMWare upgrades, and Linux patching, handling tickets via ServiceNow, JIRA, and working within ITIL processes, and monitoring applications using industry-standard tools with knowledge of Dynatrace being a plus. To excel in this role, you should have 4+ years of experience in Linux Administration and Middleware Services, proficiency in DevOps toolchains including Ansible, Docker, Helm, GitHub, Jenkins, Terraform, strong scripting skills in Bash or Python, basic awareness of AWS and Azure, enthusiasm for continuous learning, automation, and process improvement, as well as excellent communication, teamwork, and flexibility for 24x7 shift work. Key responsibilities include supporting 24x7 operations through shift-based rotations and on-call readiness, managing app deployments, job schedules, and platform health across environments, automating workflows, optimizing performance, and reducing manual intervention, aligning with global teams, ensuring SLA/KPI adherence through proactive monitoring, and actively coaching juniors to improve operational playbooks and documentation. Joining Claidroid Technologies will allow you to drive stability and innovation for mission-critical enterprise systems, work with cutting-edge tools in a collaborative global environment, enjoy flexible hybrid work options, a learning-centric culture, and have access to career growth paths. If you are excited about infrastructure, automation, and application resilience, we would love to connect with you. To apply, kindly share your Full Name, Contact Details (Email, Mobile), Total & Relevant Experience, Current Employer & CTC, Expected CTC, Location Preference, and Notice Period at talent.acquisition@claidroid.com or visit www.claidroid.com.,

Join us as an Apply Domain OneTeam Lead at Barclays, where you will be responsible for operationalizing cutting-edge machine learning and generative AI solutions, ensuring scalable, secure, and efficient deployment across infrastructure. As a part of team of developers, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as an Apply Domain OneTeam Lead, you should have experience with expertise knowledge and experience in AWS (especially services like Cloudwatch, DynamoDB, Lambda, ECS, CloudFormation, Kinesis, EC2, S3, Api Gateway and Load Balancers), good hands-on experience in Jenkins, sound knowledge on ITIL processes (Incident, Problem, and Change Management), as well as strong inter-personal skills and stakeholder management. Some other highly valued skills may include experience in using or implementing code deployment tools to create and control infrastructure as code, good to have knowledge in automation and scripting skills with Python/Java, and experience in automating maintenance/management for Docker-like environment. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the Role: To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities: Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimization, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorized access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations: To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L Listen and be authentic, E Energize and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires an understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.,

As a Mainframe Infrastructure Specialist, you will be responsible for managing Mainframe infrastructure in an international customer environment. You should have a strong expertise in console operations, including handling hardware alerts, IPL Console, CICS, MQ, and DB2 related alerts. Your role will involve following written processes and procedures, as well as utilizing your knowledge of ITIL processes. Your key responsibilities will include performing system health checks, conducting IPL on all the LPARs during maintenance windows, troubleshooting during IPL, and responding to WTORs by referring to process documents. Additionally, you will be responsible for handling hardware-related issues by raising service requests with the hardware provider, managing resource contentions, and taking actions for alerts on the production system. You will also be involved in performing DR tests, monitoring batch jobs, and scheduling using TWS, OPC, and AJS scheduler. Furthermore, your role will require daily interaction with clients and different teams, as well as coordination with application teams for any issues during batch cycles. You will be responsible for creating new application jobs, scheduling them, and resolving issues such as abends, restarts, marking jobs complete, and canceling jobs through the OPC scheduler. Additionally, you may receive ad hoc requests to schedule specific jobs, applications, and periods in OPC. Key Technical Requirements: - Strong expertise in Mainframe Console Operations - Proficiency in OPC Scheduler - Experience in Console Monitoring - Knowledge of Mainframe Infrastructure Preferred Skills: - Technology->Infrastructure-Mainframes->Operations and Scheduling In this role, your ability to effectively manage Mainframe infrastructure, follow procedures, and communicate with various teams will be essential for ensuring the smooth operation of the system and meeting the needs of international customers.,

ArcelorMittal is a global leader in the steel and mining industry, with a presence in over 60 countries and a strong industrial footprint in 18 countries. With a team of over 158,000 talented individuals, we are committed to creating a better world through the production of smarter low-carbon steel. Our focus is not only on scale but also on driving transformative change through innovation and sustainability. We serve major global markets including automotive, construction, household appliances, and packaging, supported by world-class R&D and distribution networks. In India, ArcelorMittal Global Business and Technologies is at the forefront of technological innovation and business solutions. Our team in India comprises business professionals and technologists who bring diverse perspectives and experiences to disrupt the global steel manufacturing industry. This collaborative environment sparks groundbreaking ideas and opens up new opportunities for sustainable business growth. We foster a culture of entrepreneurship and excellence, prioritizing the growth and development of our team members. With flexible career paths, access to cutting-edge technology, and business tools, we provide a space where you can learn, take ownership, and tackle exciting challenges every day. Location: Hyderabad Position Summary: As a Senior Team Lead and Head of Service Management in the D&IT DATA department, you will be responsible for coordinating and directing the activities of the Service Delivery Management team. Your role will involve tracking KPIs, recommending delivery improvements, reporting on service quality to higher management, and driving service review meetings with internal and third-party providers. You will also be responsible for ensuring services are delivered to contractual standards and analyzing processes for optimization. Required Skills: - Strong background in Service Delivery and Program Management - Ability to prioritize, plan, and work on business plans - Experience in team structuring and resource allocation - Proficiency in ServiceNow and JIRA - Extensive experience in implementing and improving ITIL processes - ITIL Certifications (v3 or v4) would be a strong advantage - Ability to translate IT concepts into business language - Program management experience with multiple team coordination - Experience in setting up and leading international teams Qualifications and Experience: - 10+ years of experience in Service Delivery Management - Experience in a multi-cultural and complex environment - Leadership and team management skills - Strong communication and motivation abilities - Excellent organizational and delegation skills - Problem-solving and decision-making skills - Minimum 5 years of team leadership experience - Master's degree in IT or Engineering - Strong written and verbal communication skills in English; knowledge of French, Dutch, and/or Spanish is a plus.,

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Your role as a Motion Common Data Product Service Manager involves supporting common Data and Analytics services for Motion and other Business Areas using Snowflake as the primary platform. The Snowflake platform aims to provide a flexible and cost-efficient architecture to offer better insight into business performance by providing trusted, secure, and actionable data to employees. As the Motion Common Data Product Service Manager, you will be responsible for designing, implementing, and maintaining the framework to deliver services in scope, on time, within budget, and meeting customer expectations. You will collaborate closely with senior stakeholders, Governance Boards, and Application Owners to provide global transactional and reporting services for operations and quality management. Key Responsibilities: - Establish inputs for service attributes and take ownership of service management - Act as the escalation point for Major Incidents - Attend service review meetings and facilitate service management - Collaborate with Continuous Service Improvement teams to enhance services - Participate in SLA and OLA creation meetings - Develop and implement service delivery strategies and plans - Manage relationships with key suppliers and ensure actions are aligned with priorities - Ensure compliance with Corporate IS and ABB Regulations and Guidelines - Manage service financials based on received budget and ABB regulations Qualifications for the Role: - Masters degree in Information Management, Computer Systems, Business Engineering, or related field - Minimum of 3 years of experience in Data Analytics - Proficiency in English (written and spoken) - Knowledge of ITIL processes, Scrum Framework, and MS Stack - Ability to translate business requirements into technical IS solutions - Strong project planning and execution skills - Experience in managing internal and external senior stakeholders Join us in harnessing the power of information technology to deliver valuable and competitive IS services for ABB. If you have a technical and analytical mindset and the drive to help us excel, apply today for your next career opportunity within ABB. Visit www.abb.com to discover the global impact of our solutions. #MyABBStory,

Gruve is an innovative software services startup dedicated to transforming enterprises into AI powerhouses. Specializing in cybersecurity, customer experience, cloud infrastructure, and advanced technologies like Large Language Models (LLMs), our mission is to assist customers in utilizing their data for more intelligent decision-making. As a well-funded early-stage startup, Gruve provides a dynamic environment with strong customer and partner networks. As an Infrastructure Security Engineer, Level 2 Engineer for the Device Management team, you will be responsible for administering and maintaining internal and external PKI deployments. You will oversee the PKI infrastructure using administration software such as AD cert services and AppViewX. Your responsibilities will include: - Demonstrating strong proficiency in Cryptography and the use of private and public keys - Managing certificate lifecycle, including SSL/TLS certificates issuance, renewals, and revocations - Generating CSRs on different platforms and identifying certificate needs in applications - Educating stakeholders on certificate requirements and issuing certificates from internal and external CAs for various service applications - Configuring and maintaining CLM tools, particularly AppViewX - Supporting PKI operations including CA server operations, CRL publishing, and Templates management - Collaborating with various teams to resolve issues effectively - Managing HSMs and providing support - Utilizing strong analytical and problem-solving skills - Independently handling tasks - Documenting PKI processes comprehensively - Providing guidance on PKI-related topics to IT staff and end users - Understanding ITIL processes - Managing incident, change, and service requests using ServiceNow Basic Qualifications: - BE / MCA or Computer Science degree or equivalent degree/experience - Minimum 4+ years of experience Preferred Qualifications: - Hands-on experience in PKI deployments administration and BAU - Proficiency in Change and Incident Management processes - Willingness to work in a 24x7 shift environment Join Gruve, where we promote innovation, collaboration, and continuous learning. We strive to create a diverse and inclusive workplace where everyone can excel. If you are passionate about technology and eager to make an impact, we invite you to apply. Gruve is an equal opportunity employer, welcoming applicants from all backgrounds. We appreciate all applications; however, only those selected for an interview will be contacted.,

About Amgen Amgen harnesses the best of biology and technology to fight the worlds toughest diseases, and make peoples lives easier, fuller, and longer We discover, develop, manufacture, and deliver innovative medicines to help millions of patients Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond whats known today, What You Will Do Lets do this Lets change the world In this vital role the Device Imaging Engineer will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experience Group, The Device Imaging engineer will also be responsible for developing enterprise computer images for physical and virtual end-user devices The engineer will work with OEM for custom factory Imaging (CFI) to support modern device provisioning The Engineer will also provide L3 Administrative Support to Windows and VDI Environment Roles & Responsibilities: Perform all enterprise image builds and release activity with SCCM, MDT or any SaaS tools, Creation of CFI Build for the enterprise to support Autopilot and Modern device provisioning, Drive Windows Autopilot Program for Enterprise with Intune and VMware Workspace One, Image Certification on all the Amgen approved Hardware, Driver management for all the Amgen supported hardware, Create provisioning packages to support OEM and CFI Build with provisioning tools, Create SCCM/MDT Task Sequence for the development of ACE build, Development of Custom scripts to Support OS Imaging, Lead Network imaging through PXE boot or related cloud-based technologies, Create USB Build to support Modern Provisioning of Devices during break fix, Deliver stable, high-quality operating system build for Windows and W365 Cloud PC VDI devices, Drive ongoing improvement to imaging development, automation, and release processes Automate imaging processes using Microsoft PowerShell or equivalent technologies to streamline image development and delivery Run image testing and documentation efforts Follow Amgen change control processes for image release activities Collaborate with the Cloud Desktop team to provide technical service support for VDI environment Maintain knowledge of emerging image management technologies such ZTI/LTI/Cloud Imaging/Factory to Consumer, Leverage 1E Nomad Technology for Content Distribution, What We Expect Of You We are all different, yet we all use our unique contributions to serve patients The vital attribute professional we seek is a with these qualifications, Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years in Information Systems and software, mobile, or web experience Functional Skills: Excellent communications and leadership skills Demonstrated ability in building and deploying enterprise end-user computer images Detailed knowledge of enterprise image and software management technologies including Microsoft SCCM or MDT and VMware Workspace ONE, Proficient with PXE Boot and other Network Technologies for OSD, Good understanding of 1E Nomad and other content pre-caching technologies, Experience in crafting and running custom Task Sequence variable, Competence with sophisticated desktop OS troubleshooting and support Solid grasp of Desktop Management related technologies and processes, including Active Directory, networking, monitoring, patching, group policy Good command of SAAS Based VDI Solutions, Experience in Coordinating Windows 11 devices at enterprise level, Experience with Active Directory Certificate services, DNS and DHCP Administration, Solid understanding of ITIL methodologies and systems Experience developing roadmaps for technology initiatives Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation, Ability to manage multiple priorities successfully, Excellent verbal and written communication skills, Team-oriented with a focus on achieving team goals, Excellent analytical and troubleshooting skills, Ability to work effectively with global and virtual teams EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment Please contact us to request accommodation,

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment Experience with Jira, Confluence and Service Now Knowledge of incident analysis practices System administration experience on both Linux and Windows servers Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.) Experience creating and maintaining Operational Reports Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. Bachelor s degree in computer science or a related technology field or equivalent experience Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends Must be process-oriented, energetic and an analytical thinker Extensive experience in troubleshooting operating-system and application-level problems Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts. Able to assimilate knowledge of new systems quickly and be adaptable Roles and Responsibilities 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment Experience with Jira, Confluence and Service Now Knowledge of incident analysis practices System administration experience on both Linux and Windows servers Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.) Experience creating and maintaining Operational Reports Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. Bachelor s degree in computer science or a related technology field or equivalent experience Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends Must be process-oriented, energetic and an analytical thinker Extensive experience in troubleshooting operating-system and application-level problems Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts. Able to assimilate knowledge of new systems quickly and be adaptable

Job Summary: We are seeking a highly skilled Incident Management & NOC Engineer to join our dynamic IT operations team. This role focuses on proactively and reactively handling IT incidents to minimize disruption and ensure smooth business operations. Play an important role in defending information technology (IT) networks from malicious attacks, monitoring network connectivity and preventing data outages. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring. Must Have Skills: Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic. Good understanding of ITIL Processes like Incident, Problem, Change management. Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre, Knowledge of Server, Network, Storage alerts and remediations. Good To Have Skills: Working knowledge on ITSM tools like Service Now. Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc. Key Responsibilities: Network/Server & Link Monitoring, Syslog monitoring. Proactive and Reactive Monitoring. Coordinate with ISPs in case of connectivity issues. Device performance monitoring (CPU Utilization, Memory Utilization, Error logs) Follow escalation matrix. Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device. Perform L2 & L3 Troubleshooting on incidents Handle Service Requests. Prepare MIS data for assigned, resolved, pending, transferred tickets. Coordinate with other teams for various support/issues. Maintain Diagrams, Inventory, Update CMDB. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar role. Technical Proficiency: Strong knowledge of Linux/Unix and Windows operating systems. Familiarity with cloud platforms (AWS, Azure, GCP) is a plus. Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.). Certifications: Any certification for Infrastructure monitoring tool will have an added advantage

As a Networking Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. Your responsibilities will include ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational. You will be maintaining the NMC Operations, specializing in Routing and Switching with experience in SDWAN/ACI. Additionally, you will perform necessary checks, apply monitoring tools, respond to alerts, and assist in analyzing, assigning, and escalating support calls. In this role, you will investigate third-line support calls, identify the root cause of incidents and problems, and report and escalate issues to 3rd party vendors when necessary. You will also provide onsite technical support to clients and deliver field engineering services. To be successful in this position, you should have the ability to communicate and work across different cultures, plan activities and projects effectively, maintain a positive outlook at work, and thrive in a pressurized environment. Your academic qualifications should include a Bachelor's degree in IT/Computing or equivalent qualification, along with a CCNP or equivalent certification. Additionally, certifications relevant to the services provided will be advantageous. The ideal candidate will have seasoned experience in the Engineering function within a medium to large ICT organization, a strong working knowledge of ITIL processes, and experience working with vendors and/or 3rd parties. This role requires on-site working and offers an equal opportunity for all candidates. If you are looking to grow your career in a global team that values technical excellence, innovation, and diversity, NTT DATA is the place where you can belong, thrive, and make a difference. Take the opportunity to seize new challenges and expand your skills while preparing yourself for future advancements within our dynamic workplace.,

You will be responsible for planning, executing, and finalizing projects related to WAF Security. This role will involve coordinating with various stakeholders, managing resources, and ensuring that projects are completed on time, within scope, and within budget. Your primary tasks will include defining project scope, goals, and deliverables, developing detailed project plans, coordinating with internal teams and external vendors, overseeing the design, implementation, and maintenance of WAF security services, and managing deployments and migrations of WAF services. As the Project Manager, you will serve as the primary point of contact for project stakeholders, provide regular updates on project status, risks, and issues, facilitate meetings and presentations to communicate project progress, identify potential risks, develop mitigation strategies, and monitor and manage project risks throughout the project lifecycle. You will also be responsible for allocating resources effectively to meet project objectives, tracking project expenses, maintaining comprehensive project documentation, generating reports on project performance and outcomes, and providing recommendations for future projects based on lessons learned. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Engineering, or a related field, along with Project Management certification (or equivalent) and 5+ years of experience in project management, with a focus on network infrastructure. Preferred certifications include CEH, CISSP, AWS, or Microsoft Cloud certifications, and experience with security technologies such as WAF, CDN, DNS. Strong understanding of security technologies, excellent leadership, communication, and interpersonal skills are also required.,

You are committed to providing exceptional 24x7 support to customers, and as a Senior Managed Service Desk Engineer, your primary responsibility will be to offer round-the-clock technical support and assistance. Your key tasks will include troubleshooting hardware/software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery in all interactions. You will be expected to provide 24x7 technical support via phone, email, and live chat, diagnose and resolve hardware, software, and application issues, log all customer interactions and technical procedures in the ticketing system, collaborate with peers and other teams to escalate and resolve complex issues, and maintain high levels of customer satisfaction through quality service delivery. To excel in this role, you should possess a minimum of 7 years of experience in a technical support or service desk role, have a solid understanding of hardware and software troubleshooting, proficiency in application support and common enterprise software, strong networking skills, familiarity with ITIL processes, strong communication, documentation, and interpersonal skills, and the ability to work in high-pressure, fast-paced environments with 24x7 support demands. Ideally, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Additionally, ITIL certification, experience with enterprise-level ticketing tools (e.g., ServiceNow, Remedy), and exposure to global service desk environments are preferred qualifications.,

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in ensuring the operational efficiency of clients" IT infrastructure and systems. Your primary responsibility will be to proactively identify, investigate, and resolve technical incidents and problems, thereby ensuring that service levels are met and restored in a timely manner. In this entry-level engineering position, you will focus on providing first-line support for standard and low complexity incidents and service requests across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Additionally, you may also contribute to project work as needed and support in implementing Disaster Recovery functions and tests. Key Responsibilities: - Monitor client infrastructure and solutions to identify problems and errors proactively. - Investigate and identify the root cause of incidents and problems assigned. - Provide telephonic or chat support to clients when required. - Schedule maintenance activity windows for patching and configuration changes. - Report and escalate incidents as necessary for timely resolution. - Update knowledge articles and identify opportunities for work optimization and process improvement. - Work on project assignments when necessary and contribute to the implementation of Disaster Recovery functions and tests. Key Attributes: - Effective communication skills and ability to work across diverse cultures. - Strong planning and organizational skills to adapt to changing circumstances. - Ability to maintain a positive outlook and work well under pressure. - Willingness to put in extra effort when required and prioritize client satisfaction. - Active listening skills and focus on creating a positive client experience. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, VMware Certified, etc., are desirable. - Basic knowledge of ITIL processes and relevant technical domains. Required Experience: - Entry-level experience in troubleshooting and support within security, network, data center, systems, or storage administration. - Familiarity with management agents, redundancy concepts, and products within the supported technical domain. Workplace Type: - On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries, NTT DATA invests in R&D to drive organizations confidently into the digital future. As a Global Top Employer, NTT DATA offers a dynamic work environment and opportunities for growth and development.,

You will be part of ArcelorMittal, the world's leading steel and mining company with a global presence in 60+ countries and a workforce of 158,000+ individuals dedicated to creating a sustainable future through low-carbon steel. In India, ArcelorMittal Global Business and Technologies is a hub of innovation and business solutions, fostering a culture of excellence and growth. As an Analyst - Java Full Stack, your primary responsibility will be to support Legacy Information Systems by ensuring performance, user support, and budget management. You will also drive the evolution of these systems to align with new business requirements and promote innovation and transformation within the organization. Your role will involve monitoring and managing IT-systems within the Customer Portal Domain, resolving user-reported issues through ServiceNow, and actively contributing to system enhancements and process improvements. You will play a crucial part in maintaining service continuity, conducting root cause analysis, proposing technical solutions, and collaborating with project delivery teams. Key Responsibilities: - Monitoring & Incident Management: Keep a close eye on system health, performance, and availability, respond to alerts and incidents promptly, and escalate critical issues as necessary. - ServiceNow Ticket Handling: Manage user tickets, categorize and prioritize incidents, requests, and problems, and maintain updated documentation for issue resolution. - Root Cause Analysis & Problem Management: Identify recurring incidents, document root causes, and contribute to problem management by proposing workarounds or permanent fixes. - Technical Proposal & Implementation: Recommend technical solutions, collaborate with delivery teams for implementation, and ensure alignment with ongoing projects and system architecture. - Collaboration & Communication: Work closely with cross-functional teams, provide input on system improvements, and participate in knowledge transfer sessions. We are looking for individuals who are analytical, solution-oriented, and possess a blend of business acumen and technical expertise. The ideal candidate will have a Bachelor's degree in computer science or a related field, experience in IT operations support roles, proficiency in ServiceNow, and a strong understanding of ITIL processes. Additionally, you should have solid technical skills in Java, Angular, TypeScript, REST APIs, and relational databases, along with excellent communication and collaboration abilities. Desirable qualifications include experience with CI/CD practices, Azure DevOps, scripting, automation, and geographically distributed collaboration. If you are passionate about making a meaningful impact through technology and innovation, we invite you to join our dynamic team at ArcelorMittal.,

Job Description:- We are hiring a Network Engineer to work in our growing IT Security team. You will be the single point of contact for all new locations Network and security implementation. To do well in this role you should have a bachelor degree in computer science and experience in the Network & security field. Role & responsibilities Hands on Experience in IT network & Security infrastructure- Switches, Routers & SDWAN technologies Good experience in Switching & Routing Certified in Cisco/Fortigate/HPe Aruba Good Analytical and problem solving skills Experience in IPS, IDS, VPN, & Application url filtering Good knowledge about network Infrastructure and application monitoring tools Experience in vlans, routing tables BGP, VRRP, link aggr etc. Experience in provisioning ILL, MPLS & P2P links Understanding about SDWAN technologies Good knowledge and hands on in Wireless network and security Excellent communication skills Good knowledge in Firewall architecture and Load balancer functioning Preferred candidate profile Hands on Experience in IT network & Security infrastructure- Switches, Routers & SDWAN technologies Good experience in Switching & Routing Certified in Cisco/Fortigate/HPe Aruba Good Analytical and problem solving skills Experience in IPS, IDS, VPN, & Application url filtering Good knowledge about network Infrastructure and application monitoring tools Experience in vlans, routing tables BGP, VRRP, link aggr etc. Experience in provisioning ILL, MPLS & P2P links Understanding about SDWAN technologies Good knowledge and hands on in Wireless network and security Excellent communication skills Good knowledge in Firewall architecture and Load balancer functioning Interested candidates pls share CV on sameer.acharekar@dmartindia.com or share CV on WhatsApp on 8291923282 HR Team.

You will be part of Hitachi Vantara, a trusted data foundation empowering innovators worldwide. Your role will involve providing expert Advanced NetApp L3 level support, CVO ONTAP, and implementing automation solutions. You should possess strong troubleshooting skills and optimize NAS systems for optimal performance. Location: Hyderabad (Work from Office) Key Responsibilities - Providing L3-level support for NetApp CDOT in a NAS environment to ensure high availability and performance. - Demonstrating expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup, and storage efficiency implementation. - Managing and troubleshooting SMB/CIFS shares, NFS exports, and dual protocol shares for seamless data access and performance. - Performing performance analysis, troubleshooting, and root cause analysis (RCA) using tools like NetApp Active IQ Manager, OCUM, and OnCommand System Manager. - Planning and executing patch/microcode upgrades and data migration to NetApp C Mode, following ITIL Change Management. - Leading Problem Management activities, identifying, diagnosing, and resolving complex storage issues. - Implementing automation solutions to streamline storage operations, improve efficiency, and reduce manual efforts. - Configuring and managing Cluster Aggregates, Volumes, Qtrees, Snapshots, and SVMs in adherence to industry best practices. - Collaborating with vendors and cross-functional teams to resolve technical issues and ensure smooth operations. - Mentoring BAU support teams, contributing as an individual contributor, and translating business requirements into scalable technology solutions. - Willingness to work in 24x7 shifts, including nights, as required. Key Skills And Experience - 7+ years of hands-on experience with NetApp CDOT (ONTAP). - HNAS knowledge is a plus. - Expertise in ITIL processes (Change Management, Problem Management). - Hands-on experience with CVO ONTAP (Cloud Volumes ONTAP). - Candidates with B. E/ B. tech/ M.Sc. or equivalent degrees are preferred. About Us Hitachi Vantara is a global team of innovators dedicated to co-creating meaningful solutions to complex challenges. We empower organizations to become data-driven leaders making a positive impact on industries and society. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are fundamental to our culture. We encourage diverse thinking, allyship, and empowerment to achieve powerful results. We value your unique perspective and support individuals from all backgrounds to realize their full potential as part of our team. How We Look After You We offer industry-leading benefits, support, and services to take care of your holistic health and wellbeing. We champion life balance and provide flexible arrangements tailored to your needs. Join us to experience a sense of belonging, autonomy, freedom, and ownership while collaborating with talented individuals in a supportive environment.,

As a SAP C4C Technical Consultant at Wipro, you will be responsible for configuring SAP C4C modules and functionalities such as Sales and Service to meet the clients" business processes and objectives. Your role will involve integrating SAP C4C with other SAP and non-SAP systems, including SAP ERP and SAP S/4HANA, using standard tools and techniques. Additionally, you will customize SAP C4C applications using the SDK, UI designer, and business rules to extend standard functionalities and cater to specific client requirements. You will also be involved in planning and executing data migration activities, ensuring smooth transition and accuracy of data from legacy systems to SAP C4C. Testing and quality assurance will be a crucial part of your responsibilities, where you will develop and execute test plans, test cases, and scripts to validate the functionality, performance, and usability of SAP C4C solutions in compliance with quality standards. Providing training and support to end-users, administrators, and stakeholders on effectively using SAP C4C applications will be essential. You will create and maintain technical documentation, including user guides, training materials, and configuration documents. Experience with ticketing tools like SNOW will be an added advantage, and knowledge of ITIL processes such as Incident Management, Change Management, Problem Management, and Knowledge Management will be required. Excellent communication and stakeholder management skills are a must for this role. If you are looking for a challenging opportunity in a dynamic environment with the chance to work on long-term Contract To Hire basis with Wipro, this position could be the right fit for you. Thank you for considering this opportunity. Best Regards, Asif Nayar Account Manager @ RADIANSYS INC Contact no. 9958145924 Email: Asif.nayar@radiansys.com,

As an IT Operations Analyst at Molex, you will play a crucial role in monitoring the health and performance of our infrastructure at various manufacturing sites. Your responsibilities will include serving as the primary point of contact for resolving infrastructure-related issues, ensuring the smooth functioning of enterprise applications, and maintaining high levels of performance and reliability. You will continuously monitor the network, server, and application health and performance using various tools and systems. As the first responder to alerts or performance degradation, you will provide initial troubleshooting and resolution while escalating complex issues to higher-level support teams when necessary. It will be essential for you to maintain detailed documentation of network incidents, changes, and resolutions and collaborate with IT and engineering teams to implement improvements. Additionally, you will participate in the development of monitoring and response playbooks, conduct regular health checks, and generate reports on infrastructure performance and incidents. Routine maintenance tasks such as Network/Software updates, patching, and system restarts will also be part of your responsibilities. Staying updated with the latest monitoring technologies, AI, and best practices will be crucial for your success in this role. Basic qualifications for this position include a Bachelor's degree in Computer Science, Information Technology, or a related field, along with proven experience in monitoring and troubleshooting. Strong understanding of network protocols, hardware, and software, excellent problem-solving skills, and the ability to work effectively under pressure are also required. Communication skills, both written and verbal, will be essential for collaborating with teams and escalating incidents. Certifications such as CCNA, CompTIA Network+, or equivalent, experience in a manufacturing environment, and familiarity with ITIL processes and best practices will be advantageous. At Molex, we value innovation, excellence, and dedication to delivering high-quality solutions to our customers worldwide. Join us in our dynamic and forward-thinking organization, where you will have the opportunity to grow and contribute to our success.,

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and support to your team members. You will engage in problem-solving activities and contribute to strategic decisions that impact the overall service delivery framework. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL processes and frameworks.- Experience in implementing and managing IT service management tools.- Ability to analyze and improve service management workflows. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education