829 Itil Processes Jobs - Page 5

Role Overview: As a Major Incident & Problem Manager at UST, you will play a crucial role in leading critical incident response efforts and ensuring timely resolution of business and customer-impacting incidents in a 24x7x365 environment. Your responsibilities will include assessing the impact and severity of major incidents, acting as the primary contact during critical incidents, leading incident response efforts, maintaining clear communication with stakeholders, developing communication templates, ensuring adherence to SLAs, coordinating with external vendors, maintaining incident records, conducting post-incident reviews, assigning and tracking Problem records, creating incident respons...

**Job Description:** As a skilled and proactive JIRA Administrator, your role will involve managing, customizing, and optimizing the Atlassian JIRA environment. You will play a critical role in ensuring the smooth operation of project management and issue tracking systems. **Key Responsibilities:** - Configure, upgrade, and maintain JIRA software and plugins - Create and manage new and existing projects - Define and manage standardized labeling conventions, issue types, and field usage for structured data collection and reporting - Design and manage custom workflows, fields, screens, permissions, and notifications - Create and maintain dashboards, filters, and reports for various teams - Pro...

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial as the first point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your primary responsibility is to proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents while maintaining zero missed service level agreement conditions. Key Responsibilities: - Monitor client infrastructure and solutions daily to promptly identify and address problems and errors - Investigate first-line incidents to determine root causes and provide telephonic, ITSM ticket, or ...

As an Asset Management Specialist, your role involves overseeing IT Service Management (ITSM) and IT Asset Management (ITAM). You will be responsible for managing the asset lifecycle, ensuring service delivery, maintaining data governance, and establishing Service Level Agreements (SLAs). Key Responsibilities: - Manage and oversee the complete lifecycle of IT assets. - Ensure compliance and optimize asset performance. - Support effective delivery of IT services. - Collaborate with ITSM teams and drive improvements in processes, data governance, and SLAs. - Oversee asset tracking and management. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, Business...

Job Description: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying iss...

As a Security Managed Services Engineer (L2) at NTT DATA, you play a crucial role in ensuring the security of clients" systems. Your responsibilities include: - Conducting regular assessments of deployed security solutions to identify vulnerabilities - Recommending and implementing enhancements based on your findings - Monitoring, identifying, investigating, and resolving technical incidents and problems efficiently - Reviewing client requests or tickets and resolving them without breaching SLAs - Providing second-line support for incidents and requests with medium complexity - Contributing to or supporting project work as needed - Installing, configuring, and maintaining EPP, EDR, HIPS, and...

Description: SAP PP SAP experience in implementation / support / rollout projects. Exposure of project implementation methodologies ITIL processes. Implement and Support the SAP solution Work on support engagement and resolve tickets, knowledge of SLAs / RCA. Should be an individual Contributor and team player Graduate or Post Graduation or Professional Certification Relevant SAP Certification Domain experience/exposure Flexibile to work in different time zones Detailed sub-modules in SAP PP. Looking for certified SAP PP Consultant with atleast 4-6 years of experience in implementing MTS, MTO scenarios, with excellent knowledge in BOM, PP-PI, MRP, Operations, Execution, Sub-contracting and r...

ROLES AND RESPONSIBILITIES Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs. Ability to plan, initiate and manage special tasks/projects. Customer interface experience (managing expectations; negotiating compromise solutions). Should have good communication and interpersonal skill. Should be willing to work in a 24*7 environment. Experience in team handling...

Description Onshore Interview (Yes /No)No Customer Interview (Yes/No)No Hiring manager/ emp idsyed-anees.ahmed-hashmi@capgemini.com/ 46053339 Primary Skill ( Must Have Skills)Service level management Secondary Skills (Good to Have Skills)Operation managemt, ITIL Skill 3 Certifications JD ITSM Service Level Management (SLM) Reporting Process Lead The Performance Service Lead is responsible for steering and managing the operational interfaces to service providers for service processes (e.g. transitioning, ordering, service level reporting and management, compliant and escalation management) to ensure that value is achieved from outsourced relationships and services. This profile supports the d...

In this role, you will be responsible for the following: - Strong expertise in PowerBuilder and Oracle with at least 7+ years of experience and 5+ years in PowerBuilder and Oracle PL/SQL. - Knowledge of Visual C++ is an added advantage. - Experience in migration and toolset upgrade projects is critical. - Understanding of manufacturing processes is beneficial. - Result-oriented with strong problem-solving and analytical skills. - Excellent verbal and written communication skills to interact effectively with clients and business users. - Ability to work independently with minimal direction, being proactive and self-driven. - Good exposure to ITIL processes and flexibility to work in both onsi...

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. Your key responsibilities will include: - Facilitating requirements-gathering workshops, stake...

Job Description: As an Applications Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing top-notch managed services to clients. Your main responsibilities will include proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware to ensure the seamless operation of business-critical applications. You will be the go-to expert for complex technical challenges and use your deep technical expertise to deliver exceptional client outcomes. Key Responsibilities: - Configure, install, test, and ensure the full operation of assigned technologies within a client's environment. - Conduct necessary checks, apply moni...

In this role at NTT DATA as an ITIL Business Intelligence Specialist in Noida, Uttar Pradesh, India, you will be responsible for overseeing, facilitating, and administering ITIL based services 24x7. Your expertise in ITIL processes and principles, leadership skills, and experience in handling multiple accounts will be critical in ensuring smooth operations. **Key Responsibilities:** - Oversee, facilitate, and administer ITIL based services 24x7 - Handle multiple accounts efficiently - Utilize ITIL tools effectively - Demonstrate strong verbal and written communication skills - Create and document processes efficiently - Resolve conflicts, deliver exceptional customer service, facilitate disc...

As an L2 UCCE Support, your role will involve providing support for Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms. You should have a clear understanding of Cisco ICM, CCMP, CVP, CUIC, and troubleshooting processes. Your responsibilities will include: - Supporting Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms - Creating MACD in Cisco UCCE and IPT platforms - Understanding VOIP protocols such as SIP, H.323, and MGCP - Familiarity with ITIL processes - Understanding Cisco Voice network deployment models and functioning of voice network devices - Knowledge and use of VOIP and Performance Management Tools - Integration experience with other to...

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 6 years of relevant experience. Position Description: Deep technical expertise in Oracle WebLogic and other middleware and cloud platform technologies, to the design, implementation, testing, and ongoing support of our middleware and cloud infrastructure. Installs, configures, and manages middleware applications Amazon Web Services (AWS), should be in a position to work with middleware infrastructure design and architecture, and assists with Proof Of Concept testing. 6+ years of Unix/Linux System Administration experience. 5+ years of hands-on experience managing and configuring WebLogic Se...

Hello Candidate, Greetings from Hungry Bird IT Consulting services Pvt Ltd. We are hiring for Senior IT Specialist f or our client. Work Location : Hyderabad Postion : Senior IT Specialist Work Mode: Work from office No: of Working day: 5 days workign in a week. We are seeking an experienced and strategic Senior IT Specialist to lead and oversee our organizations IT infrastructure. As the Head of the IT Department, you will be responsible for driving technological innovation, ensuring the stability, security, and scalability of systems, and aligning IT operations with overall business objectives. This role requires strong leadership, hands-on technical expertise, and the ability to manage a ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of cloud migration projects. Roles & Responsibilities:...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Network Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE,BTech,MCA Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and...

Role Overview: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring that their IT infrastructure and systems remain operational by proactively identifying, investigating, and resolving technical incidents and problems. Your primary objective will be to ensure zero missed service level agreement conditions. This entry-level engineering role focuses on first-line support for standard and low complexity incidents and service requests across multiple technology domains. Key Responsibilities: - Monitor client infrastructure and solutions. - Identify problems and errors before or when they occur. - Investigat...

As an AD Expert, your role will involve the following responsibilities: - Commissioning and decommissioning domain controllers - Performing AD health checks and monitoring DCs - Troubleshooting AD replication issues - Managing AD certificates - Handling ADFS management and troubleshooting - Demonstrating hands-on experience with AD sites & services - Managing AD trust relationships - Possessing good knowledge of DNS and troubleshooting - Having good knowledge of DHCP and troubleshooting For Windows Server/Azure, the key responsibilities will include: - Installing and upgrading Windows servers - Troubleshooting Windows server performance - Understanding the patching process - Familiarity with...

As an experienced professional with a strong background in IT operations and ITIL processes, your role will involve utilizing your experience to drive service improvements, incident reduction, and standard change conversion to service requests. Your creative thinking and troubleshooting skills will be essential in implementing these enhancements. Additionally, your willingness to learn new technologies and adapt quickly to different roles will be crucial for success in this dynamic environment. - Serve as a Process Subject Matter Expert, overseeing the management of ITIL SIAM processes and ensuring alignment with supporting tools. - Govern processes to meet SLAs and KPIs, providing solutions...

Role Overview: As a Technical Account Manager (TAM) at the company, your primary responsibility is to provide overall governance and technical service delivery to valued customers. Your role involves assisting customers in maximizing the business value of their Oracle investments, ensuring desired business outcomes, and minimizing risks. To achieve this, you must establish yourself as a trusted advisor, maintain consistency and quality in deliverables, and assist in delivering their IT strategy to meet business goals. Your expertise in leading practices for successful Oracle technology and Cloud deployments will be crucial. Key Responsibilities: - Provide 24/7 support for Oracle production d...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role is crucial in providing proactive identification and resolution of technical incidents and problems for clients. Your responsibilities include: - Performing necessary checks, applying monitoring tools, and responding to alerts promptly - Identifying problems and errors in a timely manner and logging incidents with detailed information - Assisting in analyzing, assigning, and escalating support calls - Investigating third line support calls to identify root causes of incidents and problems - Reporting and escalating issues to 3rd party vendors when necessary - Providing onsite technical support and field engineering serv...

As a Cloud Managed Services Engineer (L3) at NTT DATA, your role involves providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage high complexity tickets. Your judgment and independent analysis skills will be crucial in achieving client outcomes while also coaching and mentoring junior team members. - Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational. - Perform necessary checks, apply monitoring tools, and respond to alerts. - Identify problems and errors proactively, log all...

As an IT Support Specialist at our company, you will play a crucial role in ensuring the smooth operation of applications such as LMS, SIS, and CRM. Your responsibilities will include: - Providing support for applications such as LMS, SIS, and CRM - Managing incidents and service requests following ITIL best practices - Monitoring system health and ensuring timely updates, patches, and backups - Handling change management and ensuring compliance with security standards - Liaising with partners/vendors and ensuring timely project delivery - Preparing and presenting IT progress reports to management To qualify for this role, you will need to meet the following criteria: - Bachelor's degree in ...