546 Itil Processes Jobs - Page 4

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high-impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings, we are seeking top talent to join our teams and grow with us. We are seeking a skilled ServiceNow Developer with hands-on experience in Automated Test Framework (ATF) scripting to join our team. In this role, you will be responsible for developing, configuring, and maintaining ServiceNow applications and systems, ensuring seamless integration with other business processes and tools. You will also lead the creation of automated tests using the ATF module to ensure the quality and performance of the ServiceNow platform. Key Responsibilities: - Develop, configure, and implement solutions on the ServiceNow platform, with a focus on ATF scripting. - Customize ServiceNow applications and modules according to business requirements. - Create and maintain automated tests using ServiceNow's ATF (Automated Test Framework). - Collaborate with cross-functional teams to identify and resolve issues and ensure proper integration. - Troubleshoot and resolve complex issues in ServiceNow applications. - Conduct code reviews and implement best practices in development. - Stay up to date with the latest ServiceNow features and best practices, particularly around ATF scripting. Key Skills and Qualifications: - Strong experience with ServiceNow development, including customizations, scripting, and integrations. - Expertise in Automated Test Framework (ATF) scripting, designing, and executing automated test scripts. - Proficient in JavaScript, AngularJS, and ServiceNow's Glide API. - Knowledge of ServiceNow modules such as ITSM, ITOM, or ITBM. - Experience with REST and SOAP web services and other integration technologies. - Understanding of ServiceNow best practices for configuration, scripting, and security. - Excellent problem-solving and debugging skills. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Strong communication skills and ability to collaborate with different teams. Preferred Qualifications: - ServiceNow Certified Application Developer (CAD). - Experience with ServiceNow Scripting (Business Rules, UI Actions, UI Policies, etc.). - Experience with Agile methodology. - Knowledge of ITIL processes and best practices. We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.,

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).- Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems.- Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging.- Provide technical guidance and support to the development team, ensuring adherence to best practices and standards.- Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems.- Strong understanding of ITIL processes and ServiceNow best practices.- Experience in conducting thorough testing and debugging of ServiceNow CSM applications.- Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Customer Service Management (CSM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow CSM.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC.- Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews.- Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: - Must To Have Skills: Expertise in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Experience in ServiceNow Tools Administration.- Strong understanding of ITIL processes and ServiceNow platform capabilities.- Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Experience in conducting code reviews and maintaining documentation.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and implementing complex ServiceNow solutions.- Strong understanding of ITIL processes and best practices.- Experience in developing technical documentation related to application design and development. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key ResponsibilitiesCustomize CMDB using JavaScript, workflows, and UI policies.Develop and maintain scripts for data imports, transformations & normalization.Create/manage CI relationships and perform data integrity checks.Ensure accuracy of CMDB data, including dependencies & relationships.Define and implement CMDB standards, policies, and procedures.Perform regular audits & reconciliation of CMDB data.Troubleshoot & resolve CMDB-related issues. Qualifications & Skills5.5-8 years of experience with ServiceNow CMDB management & customization.Strong knowledge of ITIL processes & best practices.Hands-on experience with JavaScript, workflows, UI policies in ServiceNow.Excellent communication & cross-team collaboration skills.Strong analytical skills with a focus on accuracy and data quality.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools AdministrationMinimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities:- Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module.- Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform.- Develop and maintain technical documentation related to the ServiceNow HR Service Management module.- Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow HR Service Management module.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in cloud migration and implementation.- Strong understanding of ITIL processes and Service Management best practices.- Experience in developing and maintaining technical documentation.- Excellent problem-solving and troubleshooting skills. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module.- This position is based at our Kolkata office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and implementing complex ServiceNow solutions.- Strong understanding of ITIL processes and best practices.- Experience in developing technical documentation related to application design and development. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC. Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions. Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews. Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: Must To Have Skills:Expertise in ServiceNow Governance Risk and Compliance (GRC). Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of ITIL processes and ServiceNow platform capabilities. Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions. Experience in conducting code reviews and maintaining documentation. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certified Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow best practices. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation related to application design and development. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualifications Engineering with ServiceNow Certified

You will be a Senior ServiceNow Developer with expertise in IT Operations Management (ITOM) and custom application development. Your role will involve leading the design, development, and implementation of solutions on the ServiceNow platform, ensuring robust and scalable implementations tailored to business needs. Your key responsibilities will include architecting and implementing ServiceNow solutions, focusing on ITOM modules like Discovery, Event Management, Service Mapping, and Cloud Management. You will also develop custom applications using the ServiceNow App Engine to address unique business requirements. Collaborating with stakeholders to gather requirements and translating them into technical specifications will be essential. Additionally, you will mentor junior developers, ensuring adherence to best practices, coding standards, and security guidelines. Optimizing workflows and automation processes to enhance operational efficiency will also be part of your role. Integrating ServiceNow with third-party tools and enterprise systems will be a key aspect of your responsibilities. To excel in this role, you should have extensive experience with ServiceNow development, particularly in ITOM and App Engine. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Client Scripts, etc.) is required. A strong understanding of ITIL processes and service management principles is essential. A proven track record of leading projects and mentoring teams will be beneficial in this position.,

ServiceNow Developer, Morningstar India Pvt Ltd Morningstar India Pvt Ltd is seeking a ServiceNow Developer to work within the Corporate Systems teams. The Area: The Corporate Systems team manages and supports Morningstar's Corporate platforms like ServiceNow, Oracle ERP, Salesforce etc. used globally across IT Operations, HR, Marketing, Sales and Finance. Our primary responsibilities include: Providing day to day support for Morningstar employees in the platforms and technologies they use to effectively market, sell, provide service and collect revenue for our products. Offer guidance and technical expertise to all employees and business units as it relates to use of Corporate applications. Implement system improvements for improved operational efficiencies and compliance alignment across teams and business units. Maintain and update Corporate systems to keep them updated from a security and release perspective. Work with application vendors and internal resources to ensure ongoing integrity and availability of applications. Provide a centralized way of tracking and managing Corporate systems processes and procedures. The Role: We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices. You will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes. This position is based in our Mumbai location at Vashi, Navi Mumbai and we follow a hybrid work policy. Responsibilities ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, HAM. and/orCMDB requirements. Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred. Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs). Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus. Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices. Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions. Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation. Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 3.5 years of working experience as a ServiceNow Developer, preferably with HRSD and/or ITAM product expertise. ServiceNow Certified Application Developer (CAD) certification is highly desirable. Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development. In-depth knowledge of ITIL processes and best practices for IT Service Management. Strong analytical and problem-solving skills to design effective ServiceNow solutions. Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders. Excellent organizational and time management skills to handle multiple projects simultaneously. Understanding of Agile development methodologies is a plus. Morningstar is an equal opportunity employer

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and development programs to enhance technical skills. Job Requirements Strong understanding of software applications and operating systems. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong problem-solving and analytical skills. Experience with ticketing systems and incident management tools. Familiarity with ITIL processes and procedures is an added advantage.

About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies.Develop and maintain scripts for data imports, transformations & normalization.Create/manage CI relationships and perform data integrity checks.Ensure accuracy of CMDB data, including dependencies & relationships.Define and implement CMDB standards, policies, and procedures.Perform regular audits & reconciliation of CMDB data.Troubleshoot & resolve CMDB-related issues. Qualifications & Skills5.58 years of experience with ServiceNow CMDB management & customization.Strong knowledge of ITIL processes & best practices.Hands-on experience with JavaScript, workflows, UI policies in ServiceNow.Excellent communication & cross-team collaboration skills.Strong analytical skills with a focus on accuracy and data quality Location - Preferred locations are Bengaluru, Hyderabad, Pune, Noida, Gurgaon)

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

Must have minimum 10-12 yrs experience in Integration Technologies like BizTalk, SSIS, Web Services. Hands-on experience in BizTalk 2020, SSIS 2019, IIS 10.0+. Must have minimum 6 yrs experience in Operations and ITIL processes. Ability to work independently and if required lead a team of 5-10 members. Experience in customer facing role, team building & escalation management. Experience in analysing impact of critical changes and ability to drive P1/P2 incident calls & troubleshooting to resolve issues at earliest. Experience in installation, configuring, deployment and upgradation of BizTalk applications and web services. Experience with WCF-SAP, WCF-Custom, SQL, Oracle, FTP, SFTP, SMTP adapters. Nice to have knowledge of Cloud Integration adapters. Monitoring BizTalk applications with SCOM, BizTalk 360, and other monitoring tools. Nice to have experience in creating automation scripts and tools. Fluent communication skills in English. German language is an advantage. Willingness to work in 24*7 rotational shifts. Mandatory Skills: BizTalk .Experience: 5-8 Years .

An Account Delivery Manager is being sought to oversee the management of an end-to-end infrastructure outsourcing contract delivered by Mphasis, utilizing its globally located resources across India, the US, and EU countries. This role involves managing a multi-year engagement as a Delivery leader. Key Responsibilities include: - Managing the infrastructure outsourcing contract involving Mphasis" resources and 3rd party providers. - Focusing on Technical Thought leadership, Client Satisfaction, Financial metrics, and People Management. - Account governance, client representation, and thought leadership. - People management, team performance governance, and delivery governance for large teams. - Managing global IS technical delivery teams across various client initiatives and infrastructure towers. - Engaging with clients to drive innovations, transformation initiatives, and revenue opportunities. - Overseeing the overall P&L for the account and driving cost optimization initiatives. Desired Profile: - Experience in the BFS domain with a focus on Data center Consolidation/Separation. - Proven success in client relationships, strategic partnerships, and deployment of infrastructure technology solutions. - Technical background in infrastructure services and experience with ITIL processes. - Strong understanding of automation-led infrastructure delivery and Quality Management Systems. - Ability to build and manage client relationships at various levels. - Experience in expanding IT infra footprint and managing large outsourcing contracts. - Proficient in Account management, Governance, and contract management. Qualifications: - Engineering or similar advanced educational degree. - Minimum 12+ years of relevant work experience.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence, leading innovations, and making a difference to clients and society, NTT DATA is a workplace that embraces diversity and inclusion. It is a place where you can grow, belong, and thrive. As an Integrated Services - Service Desk Technician (L1) at NTT DATA, your day involves interacting with customers via telephone, email, and portal to handle various pre-sales and post-sales service functions. Providing first-line support to resolve customer queries, complaints, and basic problem resolution, you will triage tickets to respective resolver groups. Operating under close supervision, you will follow standard operating procedures to achieve your service desk functions through dedicated ITIL processes like incident management and problem management. Effective communication, upkeeping information in CMDB, and ensuring operations are in line with set KPIs, policies, and procedures are key responsibilities. Your key responsibilities in this role include providing administrative support to the Managed Services Client Service Desk team, performing entry-level administrative tasks, ensuring correct escalation procedures are followed for critical calls and requests, receiving, validating, and logging client requests, and maintaining relevant documents related to tickets/requests. Additionally, you will assist with analyzing and interpreting escalation requests, ensuring accurate categorization and prioritization, while performing any other related tasks as required. As an ambitious self-starter with the ability to work under general direction, you will demonstrate sound judgment in escalating issues to a higher level and a methodical approach to ticket resolution. Interaction with various stakeholders, integrity in client service, attention to detail, and client focus are essential attributes. Strong verbal and written communication skills, the ability to work in a 24x7 shift structure based on a defined roster, and basic to moderate years of experience in the Technology Industry and Call Centre environment are required. Academically, a High School Certification or diploma or equivalent is necessary for this role. NTT DATA, a trusted global innovator of business and technology services, serves 75% of the Fortune Global 100, committing to helping clients innovate, optimize, and transform for long-term success. With over $3.6 billion invested annually in R&D, NTT DATA assists organizations and society in confidently moving into the digital future. As an Equal Opportunity Employer, NTT DATA is dedicated to fostering diversity and inclusivity in the workplace.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are seeking a highly skilled Production Support Specialist to join our dynamic team. The ideal candidate will have extensive experience in production support, bug fixing, root cause analysis (RCA), implementing permanent fixes, and driving continuous improvement (CI) initiatives. The opportunity: We're looking for Senior with strong technology and data understanding having proven delivery capability and client experience. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing Data and Analytics team. Your key responsibilities: - Provide 24/7 production support for critical applications and systems. - Troubleshoot and resolve production issues in a timely manner. - Conduct thorough root cause analysis (RCA) to identify underlying issues. - Implement permanent fixes to prevent recurrence of issues. - Collaborate with development teams to ensure seamless deployment of fixes. - Drive continuous improvement (CI) initiatives to enhance system performance and reliability. - Maintain detailed documentation of incidents, RCA, and resolutions. - Monitor system performance and proactively address potential issues. Skills and attributes for success: - Proven experience in production support. - Should have 8 - 11 years of experience. - Expertise in bug fixing and troubleshooting. - Strong knowledge of root cause analysis (RCA) methodologies. - Ability to implement permanent fixes effectively. - Experience in driving continuous improvement (CI) initiatives. - Proficiency in SQL, PL/SQL, and ETL tools. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. To qualify for the role, you must have: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Experience with monitoring tools and incident management systems. - Familiarity with ITIL processes and best practices. Ideally, you'll also have: - Good exposure to any ETL tools. - Good to have knowledge about P&C insurance. - Understanding of Business Intelligence, Data Warehousing, and Data Modeling. - Must have led a team size of at least 4 members. - Experience in Insurance and Banking domain. - Prior Client facing skills, Self-motivated, and collaborative. What we look for: A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What working at EY offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a Senior Service Management Analyst at Maersk, you will play a crucial role in leading service management initiatives and ensuring exceptional service quality. You will be responsible for developing and presenting detailed service management reports for stakeholders, including system performance metrics, user adoption trends, improvement initiatives, and product roadmaps. Additionally, you will identify and implement innovative best practices to enhance service delivery, ensuring compliance with structured processes. Collaboration and leadership are key aspects of this role, as you will partner with Service Managers and cross-functional teams to drive strategic improvements and ensure customer satisfaction. You will lead incident resolution activities, analyze trends and root causes, and escalate critical issues. It will be your responsibility to oversee the creation and distribution of operational incident reports, particularly for high-priority incidents, and enforce adherence to Incident Management processes and SLA timelines. Effective communication with stakeholders throughout the incident lifecycle will be essential. Maintaining comprehensive Root Cause Analysis (RCA) records and driving initiatives to mitigate recurring issues will fall under your jurisdiction. You will also oversee communication and escalation processes during Disaster Recovery, Business Continuity, and high-priority incident scenarios. Proactively identifying service enhancement opportunities and training needs to elevate the overall user experience will be a key part of your role. To qualify for this position, you should have a Bachelor's degree in Information Technology, Business Administration, or a related field, along with a minimum of 3 years of experience in service management, incident and problem management, or a related role in a global organization. A background in SAP is mandatory, with SAP TM experience highly preferable. Proficiency in ITIL processes and frameworks, advanced analytical and problem-solving skills, and strong leadership and interpersonal skills are essential. Additionally, proficiency in English is required, and additional language skills are a plus. As a valued member of the Maersk team, you will have the opportunity to work in a dynamic, inclusive, and global environment, with opportunities for advanced professional growth and leadership development. You will contribute to innovative projects and help shape the future of service management. Maersk is committed to supporting your needs during the application and hiring process, so please reach out if you require any adjustments or accommodations.,

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant teams (IT, security, etc.) and keep stakeholders informed about the status of incidents and planned actions. Resolution and Documentation: Work to resolve incidents efficiently and document the entire process, including root cause analysis and resolution steps. Post-Incident Review: Conduct post-incident reviews to identify areas for improvement and prevent future incidents. Escalation: Know when to escalate incidents to appropriate levels for resolution. Process Management: Oversee and manage IT service management processes (e.g., incident, problem, change, knowledge, configuration, asset, and request management). Ensure processes are efficient, compliant, and meet service level agreements (SLAs). Stakeholder Engagement: Establish and maintain strong relationships with stakeholders, ensuring alignment with ITSM strategies and best practices. Communicate effectively with senior leadership and cross-functional teams. Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery and efficiency. Monitor and evaluate the effectiveness of ITSM processes and tools. Training & Support: Provide training and support to end-users on ITSM processes and tools. Promote awareness and adoption of ITSM practices through effective communication and training programs. Roles and Responsibilities Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT service management, preferably in a senior role. Strong understanding of ITIL principles and practices. Excellent analytical and problem-solving skills. Proficiency in ITSM tools and software. Strong communication and collaboration skills. Ability to work effectively in a team environment and lead cross-functional teams. Preferred Skills: Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar. Knowledge of cloud computing and DevOps practices. Familiarity with data security, privacy, and data retention policies.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals