829 Itil Processes Jobs - Page 4

Job Description – Change Manager Level : SA - 1 / M - 2 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Immediate Joiner : Immediate or Less 45 Days -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities 1. Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes. Create a vision and stra...

Role Overview: At PwC, as a Senior Associate in the Tower of Data, Analytics & Specialist Managed Service with 5 - 10 years of experience, you will work on solving complex business issues from strategy to execution. Your responsibilities will include using feedback and reflection to enhance self-awareness, addressing development areas, demonstrating critical thinking, and ensuring ticket quality and deliverables review. You will also be responsible for adherence to SLAs, incident management, change management, problem management, seeking and embracing exposure to different situations, and upholding the firm's code of ethics and business conduct. Additionally, you will demonstrate leadership ...

As a SAP S/4 Technical Release Management Engineer at McCain Foods(India) P Ltd, your role will be crucial in ensuring the stability and efficiency of SAP S/4HANA systems within the organization. You will be responsible for overseeing the deployment and maintenance of SAP S/4HANA systems, ensuring seamless integration of new releases and updates. Your key responsibilities and qualifications for this role include: Key Responsibilities: - Release Planning and Coordination: Develop and manage release schedules, ensuring alignment with project timelines and business objectives. Coordinate with cross-functional teams to prepare, validate, and deploy releases. - Deployment Management: Oversee the ...

As an Asset Management professional at our company in Gurugram, you will play a crucial role in maintaining the inventory and lifecycle tracking of IT assets. Your responsibilities will include: - Strong Working Knowledge of Windows Operating Systems - Proficiency in troubleshooting and navigating Windows-based environments - Understanding of ITIL Processes - Solid knowledge of ITIL framework, with hands-on experience in Incident Management, IMAC (Install, Move, Add, Change), and Change Management - Proficiency in Microsoft Office Suite, especially Excel (including reporting, pivot tables, data analysis), Word, and PowerPoint - Asset & Inventory Management, including managing end-to-end inve...

As an L2 Support Engineer at Fusion Risk Management & Salesforce, your role will involve providing Level 2 (L2) production support for Fusion Risk Management and Salesforce applications. You will be responsible for resolving incidents, maintaining system stability, supporting operational resilience, and contributing to process and system improvements. Key Responsibilities: - Provide L2 support for Salesforce and Fusion Risk Management systems. - Perform incident analysis, troubleshooting, and recovery for production issues. - Support Fusion Risk Management modules: Operational Resilience, Business Community, Operational Risk Management. - Maintain and administer Salesforce applications (Sale...

As a QA - Service Assurance at NTT DATA in Noida, Uttar Pradesh, India, your role will involve driving quality validation, regression assurance, and UAT support for corporate lending modules. Your main responsibilities will include: - Analyzing production defects, creating test scenarios, and validating root causes. - Developing and executing test plans, cases, and scripts to ensure system functionality and performance. - Validating fixes, patches, and enhancements in production, ensuring timely issue resolution within SLA targets. - Conducting regression, functional, and performance testing for T24 Lending updates. - Coordinating UAT with business stakeholders, tracking defects, and ensurin...

As a ServiceNow Administrator at Mizuho Global Services Pvt Ltd, you will be responsible for performing day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. Your key responsibilities will include: - Administering and maintaining the ServiceNow platform, focusing on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management. - Configuring and optimizing ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements. - Designing, developing, and maintaining reports and dashboards within ServiceNow to support operational, management, and compliance needs. - Moni...

As a Network Security Administrator, your role involves managing the day-to-day administration of network firewalls, VPNs, IDS/IPS, and proxy systems. You will be responsible for adding, modifying, and validating firewall, VPN, IDS/IPS, and proxy policies and rules based on customer requirements. Troubleshooting and resolving complex issues related to network security devices and technologies will be an essential part of your responsibilities. Additionally, you will coordinate the deployment and rebuild of firewall and proxy infrastructure as needed. Providing 24x7 on-call support on a rotational basis and leveraging automation and scripting tools to streamline and scale security operations ...

As a Network Operations Lead at Excis, you will play a crucial role in ensuring the stability, performance, and security of the company's network infrastructure. Your responsibilities will include leading a team of network engineers/technicians, monitoring and maintaining enterprise network infrastructure, collaborating with cross-functional teams, and driving network reliability and efficiency. Key Responsibilities: - Lead, mentor, and manage the Network Operations team (L1-L3 engineers). - Monitor and maintain enterprise network infrastructure including LAN, WAN, WLAN, firewalls, VPN, and load balancers. - Oversee incident, problem, and change management processes. - Establish and maintain...

As a Network Support Engineer, you will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments. Your role will involve monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations. - Provide Level 1/Level 2 support for enterprise network infrastructure (LAN/WAN/WLAN/Firewall) - Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks - Monitor and manage network performance, ensuring high availability and minimal downtime - Configure and maintain Cisco network devi...

As an Engineer at our company, your role will involve the following day-to-day activities: - Provide 2nd line (end to end) Windows Server environment support - Commissioning and Decommissioning of Physical & Virtual Servers - Patch management & packaging for Windows platforms - Managing File & Print Server - SQL server incident management & life cycle support - Remote desktop server support You should possess the following qualifications and qualities: - A professional with strong values such as respect towards individuals, team work, readiness to serve, and efficiency with simplicity. - Self-driven individual who thinks along organizational/team goals, takes a proactive approach, and has a ...

Role Overview: At PwC, as a Senior Associate in the Data, Analytics & Specialist Managed Service tower, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities at this management level include, but are not limited to: Key Responsibilities: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Be flexible to work in stretch opportunities/assignments. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Review ticket quality and deliverables, provide status reporting for the project. - Adhere to SLAs, with experienc...

As a Lead Java Engineer, you will be responsible for frontend development using Angular and backend technologies. You will contribute to critical application and product development projects to create innovative and user-friendly web applications. **Key Responsibilities:** - Maintenance and support of IQ product in Identity Management system - Incidents triage, refinement, and management - Incidents troubleshooting and root cause analysis - Bug fixing and verification - Unit tests coverage and automation - Establishing tools for tracking and controlling SLA - Helping triage incoming requests - Supporting deployment process including hotfix releases - Interacting with new feature development ...

As an experienced candidate with 5 to 10 years of experience in Data center network infrastructure, Wireless Load balancer, and Wan routing, along with a good understanding of software-defined networks, Cisco ACI Technology, Tenant EPG, Bridge-domain, AEP, Policy group, interface profile, L3out, layer 3 networking, and protocols such as BGP, OSPF, you will have the following responsibilities: - Experience in Load Balancer technologies such as Radware, F5, or Citrix - Ability to deal with ISPs and onsite customers effectively with strong communication skills - Possession of relevant certifications like CCNA or CCNP - Familiarity with ITIL processes for Incident and Change management - Strong ...

You will be responsible for providing L2 operational support for SD-WAN solutions such as Cisco Viptela, Fortinet, Versa, Aruba, or similar platforms. Your key responsibilities will include troubleshooting SD-WAN related incidents, connectivity issues, and performance problems. Additionally, you will manage and support SD-WAN controllers, edge devices, and related components. It will be essential for you to perform configuration, monitoring, and health checks of WAN/SD-WAN devices. Collaborating with L1, L3, and vendor support teams for issue resolution will also be a crucial part of your role. You will implement approved changes, upgrades, and patches on SD-WAN devices and work on the integ...

As a QA - Service Assurance at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, your role involves driving quality validation, regression assurance, and UAT support for corporate lending modules. Your primary responsibilities include analyzing production defects, creating test scenarios, developing test plans and cases, validating system functionality, coordinating UAT with stakeholders, and ensuring testing standards are followed. Key Responsibilities: - Analyze production defects, create test scenarios, and support root cause validation. - Develop and execute test plans, test cases, and scripts for system functionality and performance validation. - Validate fixes, patches, and enhancements...

We are seeking a talented Lead Java Engineer with a passion for frontend development using Angular and a strong background in backend technologies. We require experienced engineers ready to contribute to critical application and product development initiatives. Join our team and leverage your expertise to develop innovative, user-friendly web applications tailored to our evolving industry needs. Responsibilities Maintain and support the IQ product within the Identity Management system Triage, refine, and manage incidents effectively Troubleshoot incidents and perform root cause analysis Fix bugs and verify resolutions Achieve unit test coverage and promote test automation Establish tools to ...

We are seeking a talented Lead Java Engineer with a passion for frontend development using Angular and a strong background in backend technologies. We require experienced engineers ready to contribute to critical application and product development initiatives. Join our team and leverage your expertise to develop innovative, user-friendly web applications tailored to our evolving industry needs. Responsibilities Maintain and support the IQ product within the Identity Management system Triage, refine, and manage incidents effectively Troubleshoot incidents and perform root cause analysis Fix bugs and verify resolutions Achieve unit test coverage and promote test automation Establish tools to ...

Role Overview: As a Service Leader, your main responsibility will be to oversee and govern the performance of the supplier-led MTM NextGen L2 Support team. You will serve as the primary point of contact for the supplier, ensuring adherence to SLAs, driving continuous improvement initiatives, managing handovers from rollout projects, supporting strategic expansion, and fostering stakeholder collaboration. Key Responsibilities: - Act as the single point of contact for day-to-day operational interaction with the L2 support supplier. - Monitor, review, and ensure adherence to contractual SLAs and KPIs. - Conduct regular performance reviews and initiate corrective actions when needed. - Proactive...

As an L1 Linux Engineer, your role involves providing first-line support, monitoring, and basic administration for Linux-based servers. You will handle day-to-day incidents, execute predefined procedures, and escalate issues to L2/L3 teams when necessary. This position is suitable for candidates who are starting their career in Linux system administration with strong fundamentals and a willingness to learn. **Responsibilities:** - Monitor Linux servers and critical services using standard monitoring tools. - Respond to alerts, tickets, and incidents promptly. - Perform basic user and group management tasks such as creating, modifying, and disabling accounts. - Manage file system permissions ...

As a Critical Incident Manager, you will be responsible for managing incidents and emergencies, ensuring business continuity, and minimizing operational impact within the organization. Your role will involve assessing, prioritizing, and coordinating incident response efforts, communicating effectively with stakeholders, and leading the team during high-pressure situations. Key Responsibilities: - Assess, categorize, prioritize, and manage incidents for timely resolution - Lead and guide incident response efforts, deploying resources efficiently - Maintain clear and timely communication with internal teams, senior management, clients, vendors, and partners - Ensure each team member understand...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Description: Top 3 skills: AWS, Python and Shell Scripting Key Responsibilities Understanding complex solutions built on Lambda functions and Python. Develop and maintain shell scripts for automation and management tasks. Create and optimize SQL queries to interact with databases. Collaborate with cross-functional teams to triage issues and deliver technical solutions. Troubleshoot and resolve issues related to AWS Lambda functions and related services. Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. 4-6 years of professional experience with AWS Lambda and serverless architecture. Proficiency in Python programming. Strong experience with shell scripting...

Responsible for managing day to day network operations and maintenance, in the respective areas of Telecom Network. This includes- customer change requests, platform uptime, incident management and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.Manage new enhancements/issue resolution.Proactive/Reactive...

Role Overview: As an Infra Implementation Svcs Lead, you will lead the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for managing the team, collaborating with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. Your typical day will involve making team decisions, engaging with various teams, and contributing to key decisions. You will also be expected to be an SME in ServiceNow IT Service Management and ensure the successful execution of projects. Key Responsibilities: - Expected to be an SME in ServiceNow IT Service Management, collabo...