306 Itil Processes Jobs - Page 4

As a Senior ServiceNow Developer specializing in Customer Service Management (CSM), you will play a crucial role in our growing ServiceNow team. Your primary responsibilities will involve designing, developing, implementing, and supporting ServiceNow CSM applications to enhance customer engagement and service delivery capabilities. Your expertise in ServiceNow CSM architecture, scripting, integration skills, and ITIL processes will be essential in leading the technical design and development of various CSM solutions. Collaboration with stakeholders is key to delivering scalable and high-performance CSM solutions tailored to meet business needs. Key responsibilities include customizing and enhancing CSM components like Case Management, Customer Portals, Agent Workspaces, and Knowledge Management. You will also develop and manage custom widgets, Service Portals, and advanced UI customizations using JavaScript, HTML, and AngularJS. Building and maintaining system integrations between ServiceNow and external platforms using REST/SOAP APIs is another critical aspect of the role. Furthermore, you will implement Business Rules, Client Scripts, UI Actions, Script Includes, and Flow Designer automations. Ensuring platform scalability, performance, and adherence to best practices and enterprise architecture standards is crucial. Collaboration with CSM process owners, business analysts, and developers to define and implement business requirements is also a significant part of the role. Your troubleshooting skills will be essential in resolving technical issues related to CSM modules and integrations. Required skills include 5+ years of hands-on development experience with ServiceNow, with a focus on the CSM module for at least 2 years. Strong understanding of CSM data model, JavaScript, Glide APIs, ServiceNow Script Frameworks, and integration knowledge using REST/SOAP APIs is necessary. Preferred qualifications include ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - CSM. Exposure to ServiceNow Performance Analytics, Surveys, or IntegrationHub is a strong plus. Familiarity with Agile/Scrum delivery methodologies is beneficial. In return, we offer you the opportunity to work on high-impact CSM implementations across global clients in a collaborative and innovation-driven work culture. We provide competitive salary and benefits aligned with industry standards.,

You have 5+ years of overall experience in Cloud Operations, with a minimum of 5 years of hands-on experience with Google Cloud Platform (GCP) and at least 3 years of experience in Kubernetes administration. It is mandatory to have GCP Certified Professional certification. In this role, you will be responsible for managing and monitoring GCP infrastructure resources to ensure optimal performance, availability, and security. You will also administer Kubernetes clusters, handle deployment, scaling, upgrades, patching, and troubleshooting. Automation for provisioning, scaling, and monitoring using tools like Terraform, Helm, or similar will be implemented and maintained by you. Your key responsibilities will include responding to incidents, performing root cause analysis, and resolving issues within SLAs. Configuring logging, monitoring, and alerting solutions across GCP and Kubernetes environments will also be part of your duties. Supporting CI/CD pipelines, integrating Kubernetes deployments with DevOps processes, and maintaining detailed documentation of processes, configurations, and runbooks are critical aspects of this role. Collaboration with Development, Security, and Architecture teams to ensure compliance and best practices is essential. You will participate in an on-call rotation and respond promptly to critical alerts. The required skills and qualifications for this position include being a GCP Certified Professional (Cloud Architect, Cloud Engineer, or equivalent) with a strong working knowledge of GCP services such as Compute Engine, GKE, Cloud Storage, IAM, VPC, and Cloud Monitoring. Solid experience in Kubernetes cluster administration, proficiency with Infrastructure as Code tools like Terraform, knowledge of containerization concepts and tools like Docker, experience in monitoring and observability with tools like Prometheus, Grafana, and Stackdriver, familiarity with incident management and ITIL processes, ability to work in 24x7 operations with rotating shifts, and strong troubleshooting and problem-solving skills. Preferred skills that would be nice to have for this role include experience supporting multi-cloud environments, scripting skills in Python, Bash, Go, exposure to other cloud platforms like AWS and Azure, and familiarity with security controls and compliance frameworks.,

As an OpenText Lead, you will be responsible for configuring and integrating OpenText Content Suite, particularly with Salesforce. Your primary duties will include configuring OpenText Content Suite components, developing and managing APIs for integration, integrating OpenText with Salesforce using xECM connector, working on Oscript development and custom API wrappers, guiding and training L1 & L2 support teams, ensuring adherence to best practices for system changes and performance, and collaborating closely with internal teams for seamless operations. It would be beneficial if you have knowledge of ITIL processes, experience with Box connectors for Salesforce, and exposure to other enterprise platforms and cloud solutions. If you possess a strong understanding of the OpenText platform and are looking to take on challenging projects, we encourage you to apply now! Join us in this hybrid work mode opportunity based in Hyderabad with 6 to 10 years of experience and a notice period of 0 to 30 days.,

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. Your key responsibilities will include monitoring work queues, resolving incidents/requests within agreed SLA, updating tickets with resolution tasks, analyzing issues and errors, providing second-level support, communicating with other teams and clients, and executing changes with clear risk identification and mitigation plans. You will work on automation efforts for task optimization, collaborate with various resolver groups, and contribute to the change management process by logging change requests and ensuring proper approvals. Additionally, you will lead initial client escalations, audit incident and request tickets for quality, and produce trend analysis reports for automation opportunities. To succeed in this role, you must have the ability to communicate effectively across cultures, plan activities in advance, maintain a positive outlook, work well under pressure, and prioritize client satisfaction. A Bachelor's degree in IT/Computing or equivalent, along with relevant certifications such as CCNA, CCNP in Security, or PCNSE, is required. You should also have moderate experience in managed services, ticketing tools, ITIL processes, and working with vendors or third parties. This is an on-site working position at NTT DATA, an Equal Opportunity Employer that values diversity and inclusion. Join us to continue growing your career and making a difference in the field of Security Managed Services.,

As a Security Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in ensuring our clients" infrastructures are secure, robust, and continuously operational. Your responsibilities will involve proactively identifying and resolving technical incidents, conducting necessary checks, and utilizing monitoring tools to maintain optimal performance. It will be your duty to ensure that all assigned infrastructure at client sites is appropriately configured, installed, tested, and operational right from the beginning. You will be actively involved in investigating third-line support calls to identify the root causes of incidents and problems. Daily interactions with clients will be essential as you provide continuous feedback and keep them informed about the status of their systems. Your role will be pivotal in meeting service level agreement conditions, pinpointing critical incident root causes, implementing effective solutions, managing high-complexity tickets, delivering advanced solutions, and contributing to operational enhancements. A significant aspect of your role will be the creation of knowledge articles for recurring tasks/issues and training junior team members on task execution. Collaboration with automation teams to streamline processes and reduce manual efforts will also be part of your responsibilities. Your extensive experience in managing complex security infrastructure within a managed services environment, coupled with a strong background in IT engineering within medium to large ICT organizations, will be fundamental for success in this role. Proficiency in ITIL processes, meticulous planning skills, a client-centric approach, excellent communication abilities across diverse cultures, effective listening skills, adaptability, resilience under pressure, and a willingness to put in extra hours when required are essential traits. In addition to these technical requirements, you are expected to hold a Bachelor's degree or equivalent qualification in IT/Computing or possess equivalent work experience. Your role will also involve coaching and mentoring junior team members, particularly in advanced technical troubleshooting and best practices, as well as managing and executing projects within your technology domain to ensure timely and efficient delivery aligned with client needs. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to facilitating innovation, optimization, and transformation for long-term success, NTT DATA invests significantly in research and development annually. As a Global Top Employer with a diverse workforce in over 50 countries and a strong partner ecosystem, NTT DATA offers services such as business and technology consulting, data and artificial intelligence solutions, industry-specific offerings, as well as application, infrastructure, and connectivity development, implementation, and management. Being part of NTT Group and headquartered in Tokyo, NTT DATA is dedicated to providing equal opportunities.,

We are looking for a Team Lead - IT Operations to oversee our Technical Operations team, ensuring the monitoring of jobs and servers and secure file transfers. This role requires a strong technical foundation, hands-on troubleshooting skills, and team leadership experience. The ideal candidate will drive operational excellence, process automation, and team development, ensuring high availability and reliability of mission-critical systems. Key Responsibilities: Team Leadership: Manage, mentor, and guide the TechOps team. Job & Server Monitoring: Oversee job schedules, detect failures, and ensure uptime. File Transfers: Manage and secure SFTP, MFT, and automated file transfers. Incident Management: Troubleshoot issues, perform root cause analysis (RCA), and improve processes. Collaboration: Collaborate with cross-functional teams for seamless operations. Required Skills & Qualifications: 6+ years in Technical Operations or IT Infrastructure. 2+ years of people management experience. Strong experience with monitoring tools. Hands-on knowledge of file transfer protocols (SFTP, FTPS, MFT solutions). Basic understanding of cloud platforms and networking fundamentals. Excellent troubleshooting, problem-solving, and communication skills. Define and refine incident response and escalation procedures. Preferred Skills: Experience with ITIL processes and incident management. Familiarity with security best practices for operations and data transfers. Ability to communicate complex technical issues to stakeholders. Experience working in a 24/7 operations environment.Chennai (US Shift WFO) No Cabs

Critical Skills to Possess: Deep understanding of server/network infrastructure and cloud platforms (AWS/Azure/GCP). Strong troubleshooting across app tiers: web servers (Apache, Nginx, IIS), app servers (Tomcat, JBoss, WebLogic), and DBs (SQL Server, Oracle, MySQL). Experience working with ITSM tools like ServiceNow, BMC Remedy , and Ivantic Service Management . Familiarity with CI/CD and DevOps tools is a plus (Jenkins, Git, Docker). Sound knowledge of ITIL processes (Incident, Problem, Change Management). 24*7 Role Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Roles and Responsibilities: Own high-severity and escalated incidents across network, server, application, and middleware layers. Lead RCA (Root Cause Analysis) efforts for recurring issues using logs, dashboards, and correlation tools (e.g., Splunk, SolarWinds). Troubleshoot application-level issues (e.g., API failures, integration errors, service restarts) in coordination with App Support teams. Perform log analysis and monitor application health metrics using tools like SolarWinds, Kibana , or Grafana . Automate alert correlation, ticket enrichment, and remediation using scripting (Python, Bash, or PowerShell). Coach and mentor L1 staff, and review SOPs/runbooks for operational excellence. Ensure accurate and timely documentation of incidents, resolutions, and changes in the ITSM system . Participate in change control, patch coordination, and system upgrades.

You have an exciting opportunity to join our team as a Server Management Administrator with 3-6 years of experience in Linux server administration. As a Server Management Administrator, you will be responsible for server installation, maintenance, decommissioning, and troubleshooting in both physical and virtual environments. Your expertise in Linux OS operations, hypervisor operations (XEN and VMware), LVM, DNS, LDAP, and IPTables will be crucial in ensuring the smooth operation of our server landscape. In addition to your Linux proficiency, you should have a basic understanding of at least one public cloud platform such as AWS, Azure, or GCP. Knowledge of automation tools like Chef, scripting languages like bash and Perl, and version control systems like GitHub will be advantageous. Familiarity with monitoring tools such as Prometheus and ELK stack will also be beneficial. Your role will involve providing 3rd level technical support in alignment with customer SLAs, following ITIL processes for daily compute operations, and handling server-related tasks such as storage operations, patch management, and performance analysis. You will also be expected to collaborate with 2nd level technical support on complex issues and participate in an on-call rotation if required. As part of the NTT DATA Business Solutions team, you will have the opportunity to work with cutting-edge technologies and contribute to the transformation of SAP solutions into business value. If you are passionate about server management, automation, and cloud technologies, we invite you to join us on this exciting journey. For further details or inquiries regarding this position, please feel free to reach out to our Recruiter: Recruiter Name: Santhosh Koyada Recruiter Email ID: santhosh.koyada@bs.nttdata.com Join us at NTT DATA Business Solutions and be part of a dynamic and innovative IT company that is at the forefront of SAP solutions and services.,

We are looking for a dynamic IT Support Analyst to provide hands-on technical suppor. The role involves troubleshooting hardware/software issues, assisting users with IT services, and ensuring a smooth user experience in line with ITIL processes.

The Product Support Representative position at FIS is a full-time role suitable for experienced individuals with a Bachelor of Commerce/Business degree. In this role, you will be responsible for providing in-depth product support to FIS clients. Your primary tasks will include addressing customer concerns related to installation, operation, maintenance, and product application. You will work closely with clients to troubleshoot problems with equipment or software applications and suggest appropriate corrective actions. Furthermore, you will document customer information and recurring technical issues to contribute to product quality improvement programs and product development. To succeed in this role, prior banking experience is preferred. You should possess strong analytical, organizational, and time management skills, along with the ability to work independently. Effective communication and problem-solving abilities are essential, with knowledge of FIS products considered a plus. Key responsibilities also include providing support for application errors, database issues, and system performance. You will collaborate with various teams for issue escalation and resolution, monitor system logs and alerts to identify and address issues, and participate in testing, deployments, updates, and configuration changes. Desirable qualifications for this role include experience in a product support position, understanding of the financial services industry, familiarity with SQL queries and relational databases, knowledge of Linux/Unix and Windows environments, and an understanding of ITIL processes such as incident, problem, and change management. Additionally, familiarity with SDLC methodologies, knowledge of FIS products and services, and awareness of industry standards like ISO and CMM are advantageous. The role also involves communicating technical updates to business users and stakeholders, participating in disaster recovery drills, and applying patches or updates as required. At FIS, we value innovation, personal and professional growth, inclusivity, diversity, community investment, and offer competitive salary and benefits to our employees. Our commitment to privacy and security is paramount, and we follow a direct sourcing model for recruitment, with a focus on protecting personal information processed to provide services to our clients.,

As a Software Engineer, you will be responsible for delivering features for a Product within a business chain as a member of a Feature Team. Working autonomously and following a continuous improvement approach, you will be expected to possess generic skills such as requirement analysis, understanding user stories, and developing and writing Unit Tests under the supervision of a Senior Developer. It is crucial to adhere to coding standards, clean coding practices, and craftsmanship practices while also being proficient in adopting tools in your projects. Furthermore, having Full Stack Development Skills and understanding at least one backend and front end technologies are essential for this role, with development being defined by leads. Compliance with standards defined by leads is paramount, as is being a great team player who can collaborate effectively with global and diversified teams. Self-learning and keeping pace with developments in new technologies is encouraged, along with a willingness to upskill or re-skill on the Tech Stack or horizontally as needed by the project and business. Problem-solving skills are crucial, including the ability to debug and identify root causes, provide solutions in consultation with other team members, and work with an Agile mindset of "you build it, you own it". Taking complete ownership of delivery, including Production and Monitoring activities, and having a good understanding of SLA/OLA and procedures to meet timelines are key responsibilities in this role. Knowledge of ITIL processes such as Request Fulfilment, Incident Management, Problem Management, and Change/Release Management is required. Being proactive in automating recurring tasks to enhance business efficiency is also expected. Collaboration and communication skills are essential, along with working with seniors to deliver tasks within prescribed quality standards. Awareness of the domain in relation to the project, contributing towards overall efficiency goals of the team, and innovating to transform the business are additional responsibilities. The ideal candidate for this role should have 7 to 9 years of relevant experience in Java. Taking ownership of activities, accepting responsibility, and sharing results transparently are qualities that are highly valued. Proactively seeking information, initiating change, resolving conflicts effectively, and viewing stakeholders as equal partners are essential attributes. The ability to make decisions based on policies and standards, taking actions beyond job requirements, and communicating ideas effectively are key competencies required for this position. Joining us at Socit Gnrale means being part of a team that believes in the power of individuals to drive change. Whether you choose to join us for a short period or your entire career, together we can make a positive impact on the future. Creating, daring, innovating, and taking action are ingrained in our culture, and if you are looking to contribute directly, grow in a supportive environment, feel valued in your work, and enhance your expertise, you will find a welcoming environment with us. Our commitment to supporting our Group's ESG strategy, implementing ESG principles in all our activities and policies, and promoting diversity and inclusion is at the core of our values. By being a part of our team, you will have the opportunity to engage in solidarity actions, contribute to projects that align with ESG principles, and participate in initiatives that promote diversity and inclusion.,

You will be joining a global technology company headquartered in Santa Clara, California, that specializes in helping organizations leverage data to drive digital transformation, enhance operational efficiency, and achieve sustainability. With over 100 years of experience in operational technology (OT) and more than 60 years in IT, we aim to unlock the power of data from your business, people, and machines. Our solutions help enterprises store, enrich, activate, and monetize their data to enhance customer experiences, create new revenue streams, and reduce business costs. Trusted by over 80% of the Fortune 100 for data solutions, our consolidated revenues for fiscal 2024 were approximately $57.5 billion USD, with around 296,000 employees globally. We deliver digital solutions using Lumada in sectors such as Mobility, Smart Life, Industry, Energy, and IT to increase our customers" social, environmental, and economic value. As a SAP SD/MM Tester, your role will be based in Mumbai with an expected experience level of 4-6 years. The client's budget for this position is 9 LPA, and the interview mode will be virtual. We are looking for immediate joiners who can support a critical global application built on Lotus Notes Domino Server 6.5. This application serves as a gateway to multiple integrated web systems and is primarily used by users across different regions. Key Responsibilities: - Provide day-to-day support for a Lotus Notes-based application running on Domino Server 6.5. - Troubleshoot and resolve issues related to the Lotus Notes Client, Designer, and Admin tools. - Ensure high availability and performance of the application, which serves as a central access point to various integrated systems. - Collaborate with global teams to manage incidents, service requests, and change implementations. - Maintain documentation and a knowledge base for application support and troubleshooting. Required Skills Experience: - Strong hands-on experience with Lotus Notes Client 6.5, Lotus Notes Designer, and Lotus Notes Admin. - In-depth understanding of Domino Server 6.5 architecture and administration. - Experience supporting enterprise-level applications with global user bases. - Ability to work independently and manage critical applications with minimal supervision. - Excellent communication and problem-solving skills. Preferred Qualifications: - Prior experience supporting applications with high integration scope. - Familiarity with ITIL processes and ticketing systems. - Experience working in a global support environment, especially with users based in different regions.,

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. As a ServiceNow Business Analyst at Servin AI, your primary responsibility will involve bridging the gap between IT business requirements and the ServiceNow platform. This role will require you to collaborate with stakeholders across various levels within the organization, ranging from team members to senior leaders, to gather requirements, analyze existing processes, and ensure the successful implementation of ITSM and Asset Management solutions through ServiceNow. Your key responsibilities will include facilitating requirements-gathering workshops, stakeholder interviews, and user story sessions to identify business needs and priorities. You will be translating business requirements into clear user stories, acceptance criteria, and sprint backlog items, as well as collaborating closely with development teams to ensure that technical solutions align with business objectives. Additionally, you will serve as a Scrum Master for agile development teams, overseeing sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitoring project progress, identifying and mitigating risks, providing regular updates to stakeholders, maintaining project documentation, coordinating and managing user acceptance testing, coaching team members on agile methodologies, Scrum best practices, and ServiceNow capabilities, fostering a collaborative team environment, and acting as the liaison between business stakeholders and technical teams will also be part of your responsibilities. Furthermore, leading testing efforts to ensure the quality and accuracy of platform enhancements and updates will be crucial. To be successful in this role, you should have a Bachelor's degree in business administration, IT, or a related field, along with at least 5 years of experience as a Business Analyst on ServiceNow implementation projects. Strong knowledge of ITIL processes and ServiceNow modules, proven ability to gather and document business requirements, experience in facilitating workshops, user interviews, and stakeholder engagement, proficiency in maintaining project artifacts, excellent communication and facilitation skills, familiarity with ServiceNow reporting and analytics capabilities, demonstrated experience in leading agile teams, and the ability to adjust to shifting priorities and thrive in a fast-paced environment are essential requirements. The position is based in Remote/In Office Bangalore, offering a full-time permanent employment type with a CTC range of 12-14 LPA. The interview process at Servin AI involves a resume shortlist, a Business Deep Dive session, an Async Project task, and a Final Call session to align on working style, timeline, and next steps. For any inquiries, feel free to contact vivek@servin.ai.,

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. You will be responsible for reviewing client requests or tickets, applying your technical expertise to resolve them within the service level agreements (SLA), and providing second-line support for incidents and requests with a medium level of complexity. Additionally, you may also contribute to project work as needed. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log all incidents in a timely manner. - Provide second-level support, identify root causes of incidents and problems, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans captured in the change record. - Escalate tickets when necessary and work with automation teams for task optimization. - Assist L1 Security Engineers in initial triage or troubleshooting and manage initial client escalations for operational issues. - Contribute to the change management process, execute approved maintenance activities, and analyze incident and request tickets for quality improvement. - Produce trend analysis reports for task automation and optimization efforts. - Work on disaster recovery functions and tests, along with any other related tasks as required. Knowledge and Attributes: - Ability to communicate and collaborate across different cultures and social groups. - Effective planning and project management skills, with the ability to adapt to changing circumstances. - Maintain a positive outlook and work well in a pressurized environment. - Active listening skills and the ability to prioritize client satisfaction. - Adaptability and a client-centric approach in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification being a must and additional weightage for CCNP in Security or PCNSE certification. Required Experience: - Moderate level of managed services experience in handling Security Infrastructure. - Working knowledge of ticketing tools, preferably ServiceNow. - Experience with ITIL processes and working with vendors and third parties. Workplace type: - On-site Working About NTT DATA: NTT DATA is a global innovator of business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a strong focus on R&D and digital transformation, we serve Fortune Global 100 companies and operate in over 50 countries. Our diverse expertise, commitment to sustainability, and robust partner ecosystem make us a trusted leader in digital and AI infrastructure. NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role involves providing exceptional service by proactively identifying and resolving technical incidents. Ensure client infrastructure is configured, tested, and operational, solving complex problems with deep technical expertise to enhance service quality. Responsibilities include pre-emptive incident resolution, product reviews, operational improvements, managing high-complexity tickets, providing diverse solutions, mentoring junior team members, and working across various technology domains like Cloud, Security, Networking, and Applications. Conduct checks, apply monitoring tools, respond to alerts, identify issues proactively, log incidents with required detail, analyse, assign, escalate support calls, identify optimization opportunities, create knowledge articles, train junior team members, engage with third-party vendors, keep systems updated, coach L2 teams, and support project implementation adhering to client requirements and timelines. To excel in this role, you need extensive Managed Services experience, strong ITIL process understanding, proven vendor/third-party collaboration, communication across cultures, effective planning skills, positive outlook under pressure, active listening, adaptability to changing client needs, client-focused approach, and a Bachelor's degree in IT/Computing or equivalent qualification. Workplace Type: On-site Working Equal Opportunity Employer,

Candidate Specification & Job Responsibilities: Candidate must have 7+ years on experience with Atlassian JIRA and Confluence administration in enterprise environments Validate the information received using Existing guidelines Deepens; expertise in JIRA configuration, including complex workflow creation, automation, and JQL. Strong command of Confluence Space and template design, user management, and governance Proven experience working in Agile/DevOps/ITSM frameworks Experience with Script Runner, Automation for JIRA, Insight, and other Marketplace apps. Strong understanding of Atlassian Cloud vs Server/Data Centre architectures and migration considerations Proficient with REST API Integration, scripting (Groovy, Python, Shell) and log analysis. Knowledge of SSO, LDAP/Active Directory integrations, user provisioning, and permission models Own and manage the entire Atlassian stack including JIRA Software, JIRA Service Management, and Confluence (Cloud Server, or Data Centre) Lead design and implementation of complex JIRA workflows, permission schemes, customer fields, and automation rules tailored for Agile, Scrum, Kanban, and ITIL processes. Design and administer Confluence spaces, templates, access structures, macros, and content strategies to support knowledge management and team collaboration Work closely with product owners, delivery managers, and support teams to gather requirements and translate into effective Atlassian solutions Drive platform governance, including user access control, audit compliance, plugin evaluations, and license management. Lead or contribute to migration initiatives, such as JIRA server to cloud or third-party tool consolidations Develop custom integrations using REST APIs. Webhooks and middleware platforms. Mentor and guide junior administrators and support users through training, documentation, and troubleshooting. Maintain system uptime, schedule upgrades/patches, and ensure data integrity and backup policies are followed. Act as an SME for JIRA & Confluence best practices, enterprise scaling, and strategic enhancements. Excellent problem-solving, communication, and stakeholder engagement skills. Preferred Qualifications Atlassian Certifications (ACP-610/120/1000) is a plus Experience managing large-scale environments with 1000+ users Exposure to Atlassian Access, Crowd, and Bitbucket/Bamboo & Familiarity with CI/CD pipeline, security compliance and audit controls Experience leading tool governance forums or CoE. Contact Person : Supraja Email : supraja@gojobs.biz

As the Operations Management Team Lead for Run Services at ABB, you will be part of a dedicated team that is committed to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, along with our focus on diversity, inclusion, and equal opportunities, drive us to empower everyone to create sustainable solutions. You will report to the IS Service Owner of Run Services and play a crucial role in driving operations, optimizing IT service delivery, and mentoring a high-performing team. In this role, you will lead and mentor a team of 4-8 operations professionals, ensuring smooth service delivery and technical excellence. Your responsibilities will include owning and optimizing IT operations for key applications to ensure high availability and resilience. You will serve as the escalation point for complex issues, guide Operations Managers, and drive problem resolution. Monitoring and improving KPIs will be a key aspect of your role to keep everything on track and running at peak performance. Additionally, you will streamline application onboarding into RUN Services, manage vendor relationships and SLAs, enhance automation and ITIL processes, and drive innovation to shape the future of RUN Services as we scale. To excel in this position, you should have at least seven years of IT experience, including two to three years in a leadership role. Deep technical expertise in ITIL, DevOps, Cloud (Azure/AWS), and infrastructure management is essential. Strong problem-solving skills, exceptional communication abilities, and experience in vendor and SLA management are also required. Holding certifications in ITIL, Cloud, or Project Management would be a plus. We are looking for proactive and adaptable individuals who are ready to build, improve, and take ownership to make a real impact in this role. If you are someone who enjoys solving technical challenges, scaling services, and making a tangible difference, we encourage you to apply for this exciting opportunity. Join us at ABB and be a part of our mission to create sustainable solutions that have a positive impact across the globe. #MyABBStory,

Job Description: As an Infra Implementation Svcs Lead, you will lead the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for managing the team, collaborating with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. Your typical day will involve making team decisions, engaging with various teams, and contributing to key decisions. You will also be expected to be an SME in ServiceNow IT Service Management and ensure the successful execution of projects. Roles & Responsibilities: Expected to be an SME in ServiceNow IT Service Management, collaborate and manage the team to perform, responsible for team decisions, engage with multiple teams and contribute on key decisions, provide solutions to problems for their immediate team and across multiple teams, lead the implementation of Infrastructure Services projects, leverage global delivery capability (method, tools, training, assets), and ensure successful execution of projects. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Experience with IT service management implementation. - Strong understanding of ITIL processes. - Experience in managing IT infrastructure projects. - Experience in leading and managing teams. Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. - This position is based at our Hyderabad office. - A 15 years full time education is required.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring operational IT infrastructure and systems by proactively identifying, investigating, and resolving technical incidents and problems. The focus is on first-line support for standard and low complexity incidents and service requests across multiple technology domains like Cloud, Security, Networking, Applications, and Collaboration. Additionally, contributing to project work as required. **Key Responsibilities:** - Monitoring client infrastructure and solutions - Identifying problems and errors preemptively - Investigating incidents and problems to identify root causes - Providing telephonic or chat support to clients - Scheduling maintenance activity windows - Ensuring resolution of incidents and requests efficiently - Updating knowledge articles and identifying optimization opportunities - Contributing to project work as needed - Implementing Disaster Recovery functions and tests - Performing related tasks as required **Knowledge and Attributes:** - Effective communication and working across different cultures - Advanced planning and adaptability - Positive outlook and ability to work well under pressure - Active listening techniques and client-focused interactions - Adaptability to changing circumstances **Academic Qualifications and Certifications:** - Bachelor's degree in IT/Computing or equivalent work experience - Relevant certifications in IT services - Desirable certifications include CCNA, Microsoft Certified, AWS Certified, etc. **Required Experience:** - Entry-level experience in troubleshooting and support within ICT organizations - Basic knowledge of supported technical domains and ITIL processes **Workplace Type:** On-site Working *Equal Opportunity Employer*,

As a Service Management Analyst at Deutsche Bank, you will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales, or via the internet in the Private Bank Germany Service Operations department based in Pune, India. Your role will focus on maintaining the stability of applications through Incident Management and Problem Management processes. Your expertise in application knowledge and understanding of business processes will be crucial assets in ensuring effective services are provided. Your main responsibilities will include monitoring and tracking activities, analyzing and resolving issues, preparing reports and meetings, and ensuring compliance with relevant processes. You will participate in regular meetings with stakeholders, track progress, provide regular reporting, and contribute to Service Management related audits. Additionally, you will be required to have a strong hands-on knowledge of production monitoring tools, drive automation, possess excellent soft skills as a team player, and be well-versed in ITIL processes. As part of Deutsche Bank's flexible scheme, you will enjoy benefits such as a best-in-class leave policy, gender-neutral parental leaves, reimbursement under childcare assistance benefit, sponsorship for industry-relevant certifications, Employee Assistance Program, comprehensive insurance coverage, and complementary health screening. To excel in your role, you should hold a Bachelor's degree in IT or Computer Science-related discipline, along with ITIL V4 foundation certification. Training, development, coaching, and support will be provided to help you progress in your career. The culture at Deutsche Bank promotes continuous learning, collaboration, and empowerment for all employees to excel together. If you are ready to work in Germany shifts, have a passion for providing optimum service levels, and are adept at incident management and problem resolution, Deutsche Bank offers an opportunity for you to contribute to a positive, fair, and inclusive work environment. Visit the Deutsche Bank website for more information on our company and teams. Join us in striving for excellence and celebrating success together as part of the Deutsche Bank Group.,

Linux -VCS Knowledge & Experience / Qualifications (For the role not the role holder. Minimum requirements of the role.) Minimum Five Years of experience in UNIX/Linux Infrastructure. Expertise on Administration and troubleshooting of UNIX Operating System (Linux/Solaris/AIX) Great knowledge on VMWare, Symantec Storage Foundation, Veritas Cluster Server (Configuration/Troubleshooting) Troubleshooting of VERITAS Volume Manager, VERITAS Cluster Server and VERITAS Netbackup Client. Ability to develop UNIX Shell Script. Understating of LVM/SVM Understanding of Network OSI Model, TCP/IP and Routing. Good knowledge of RAID Levels such as RAID-0, RAID-1, RAID-1+0, RAID-5. Able to manage and configure EMC/Hitachi LUNs on UNIX (AIX/Solaris/Linux) servers. Understanding of multipath concept and its implementation as well. Communication and interpersonal skills. Client focused, Great Team and sharing spirit, autonomous and rigorous Effective time management Should possess industry standard certifications for UNIX domain. Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Ability to work effectively as a team player. Working across cultures. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Veritas cluster Server. Experience: 3-5 Years.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer,

As a Networking Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a high level of service to clients by proactively identifying and resolving technical incidents and problems. Your responsibilities include ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational. You will be conducting necessary checks, applying monitoring tools, responding to alerts, and identifying problems and errors in a timely manner. You will be responsible for managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. Your role will involve investigating support calls, identifying root causes of incidents and problems, and escalating issues to third-party vendors when necessary. Additionally, you will provide onsite technical support to clients, deliver field engineering services, and work on optimizing work processes including automation opportunities. To excel in this role, you should be a graduate with a minimum of 5 years of experience in the field of Networking. You should have experience in managing large Data Centre networks for at least 3 years and experience in SDN solutions for a minimum of 1 year. Possessing an expert-level certificate in networking and Data Centre SDN solutions is preferred. Academic qualifications such as a Bachelor's degree in IT/Computing, CCNP certification, and other relevant certifications will add weightage to your profile. You are expected to have seasoned years of work experience in an Engineering function within a medium to large ICT organization, particularly in Managed Services. A strong working knowledge of ITIL processes, experience in collaborating with vendors and third parties, and the ability to work on projects within the technology domain are essential for success in this role. Your proactive approach towards identifying opportunities for work optimization and delivering projects effectively and promptly will contribute to meeting client requirements and timelines. This role offers an on-site working environment, providing you with the opportunity to directly engage with clients and deliver field engineering services. By joining NTT DATA, a trusted global innovator of business and technology services, you will be part of a diverse workplace that values inclusion and innovation. As an Equal Opportunity Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success in the digital future.,

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipment's related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashes Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities. Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions Must have expertise to perform system capacity planning to reduce interruptions and server crashes Must have expertise to perform system backups and restoration according to company or industry standards Must have expertise to perform system security by noticing faults and vulnerabilities within the server's architecture Must have expertise to conduct training and perform interviews to hire candidates of domain skills Must have expertise to analyze issues and good problem solving abilities to avoid repeated failures Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process Must have good communication abilities to drive teams on effective problem management, Change Management Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users Must have effective communication skills to present also discuss issues with Vendors and Customers. Must have leadership skills to guide and drive the team to achieve goals as part project requirements Must be self-motivated and have abilities to work in 24*7 Data Center environment Must have effective knowledge to prepare and understand LLD, HLD Documentation Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues.,

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM