306 Itil Processes Jobs - Page 3

Within CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality, and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP, and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services. As a Technical Support Specialist - Firewall, you will be responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Your role will involve working on technical design, functionality, configuration, performance, and quality of connectivity. This position is integral to network operations for enabling reliable service operation for IT network services. Your contributions will include analyzing production network issues and resolving them, working in the US time zone for operational shift support, owning incident ticket resolution end-to-end, providing technical updates during incident management, engaging OEMs and service providers to troubleshoot and escalate issues for resolution, as well as performing advanced troubleshooting and resolving complex network security issues. Additionally, you will conduct regular security assessments and audits to ensure compliance with industry standards and best practices while developing and maintaining comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures. To be successful in this role, you should possess a Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent, along with 10+ years of experience in network services and management in complex environments. You should have a deep understanding of network technologies such as TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLS, proficiency in routing protocols like OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLS, hands-on experience with FortiGate Firewall and proxy or equivalent, and knowledge of IPv6 WAN routing architecture and deployment expertise. It would be advantageous if you also had knowledge of scripting and automation tools for network management, the ability to acquire Nokia Router product knowledge, learn CLI, and deployment skills, expertise in handling complex routing design and issues in a multi-vendor environment, good knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancers, as well as an understanding of ITIL processes. Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer, recognized for its commitment to inclusion & equality globally. Join us at Nokia and be part of a company where you will feel included and empowered to succeed within the Strategy and Technology team, laying the path for Nokia's future technology innovation and identifying the most promising areas for Nokia to create new value.,

You will be responsible for overseeing and managing the end-to-end application delivery across various platforms such as Java J2EE, Microsoft, SAP, etc. You will need to ensure that all application managed services are compliant with organizational policies, data privacy regulations, and security standards. Additionally, you will be required to build and configure automation tools to optimize application monitoring, deployment, and support processes. You will also play a key role in solutioning application-related RFPs and Bids from an end-to-end perspective and creating enterprise architecture solutions. As a Subject Matter Expert (SME) for application development, solutioning, maintenance, and optimization, you will provide direction and guidance to development and support teams. Your expertise in DevOps practices and automation tools such as Jenkins and Ansible, along with experience in managing large-scale enterprise systems, will be crucial for this role. Your strong orientation in Enterprise Architecture, certifications in Java, Microsoft technologies, TOGAF, and experience with tools like ServiceNow, JIRA, or similar for monitoring, delivery, and service management will be highly desirable. Ideal candidates should have a Bachelor's degree in computer science, Information Technology, or a related field, along with 12+ years of experience in managing application services for enterprise systems. Proven experience with application lifecycle management, hands-on experience with incident, problem, release, and change management processes, as well as a strong understanding of SAP and other ERP platforms are preferred qualifications. Experience working in cloud-based environments such as AWS and Azure is a plus. In this role, you should have 15 years of Delivery & Implementation experience in all ITIL processes, knowledge and experience of IT enablement tools across a mix of OEMs, and a good understanding of AI/ML concepts and implementation from an automation perspective. You should also possess the capability of building metrics and dashboards for operational excellence and management reporting, designing ITIL process-based delivery, and the ability to build and manage teams from an Automation and ITIL governance perspective. Excellent customer engagement and communication skills, multi-vendor exposure, and excellent vendor management skills are essential for success in this role. Industry Certification in ITIL v4 Foundation is required, and further levels would help add more credibility. Experience of supporting Indian domestic customers is preferred.,

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities will include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective will be to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and independent analysis while adhering to defined policies and practices. Your deep technical expertise and analytical thinking will be key in achieving client outcomes. Additionally, you will have the opportunity to coach and mentor junior team members across functions and contribute to/support project work as required. Key Responsibilities: - Configuring, installing, testing, and ensuring the operational status of assigned infrastructure at the client site. - Applying monitoring tools, responding to alerts, and identifying problems and errors in a timely manner. - Analysing, assigning, and escalating support calls, as well as investigating and identifying the root cause of incidents and problems. - Providing onsite technical support and field engineering services to clients. - Conducting monthly reviews of incidents and service requests to recommend improvements in quality. - Proactively identifying opportunities for work optimization, including automation possibilities. - Managing and implementing projects within the technology domain and working on Disaster Recovery functions and tests. - Performing any other related tasks as required. Knowledge and Attributes: - Effective communication and collaboration across different cultures and social groups. - Advanced planning skills considering possible changing circumstances. - Maintaining a positive outlook and adaptability in a pressurized environment. - Prioritizing client satisfaction and creating a positive client experience throughout interactions. - Active listening techniques, adaptability to changing circumstances, and dedication to client-centric interactions. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology/Computing or equivalent qualification. - Relevant certifications such as VMware Certified Professional, Microsoft Certified, AWS Certified, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in an engineering function within a medium to large ICT organization. - Strong experience in Managed Services and excellent working knowledge of ITIL processes. - Experience working with vendors and/or 3rd parties and managing various platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, etc. Workplace Type: - On-site Working NTT DATA is a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of an inclusive workplace that embraces diversity and fosters growth, belonging, and success.,

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they escalate, and resolving incidents efficiently to meet service level agreements. Key Responsibilities: - Monitoring client infrastructure and solutions. - Identifying problems and errors proactively. - Investigating and resolving first-line incidents. - Providing telephonic or chat support to clients. - Scheduling maintenance activities for patching and configuration changes. - Collaborating with team members to ensure service continuity. - Reporting and escalating incidents as necessary. - Updating knowledge articles and identifying opportunities for process improvement. - Supporting project work and disaster recovery functions as required. To excel in this role, you should possess strong communication skills, the ability to work effectively in diverse environments, and a proactive approach to problem-solving. You will be expected to maintain a positive attitude, work well under pressure, and prioritize client satisfaction in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, etc., are advantageous. - Basic knowledge of ITIL processes and IT management concepts. Required Experience: - Entry-level experience in troubleshooting and providing support in security, network, data center, and systems administration. - Familiarity with management agents, redundancy concepts, and products in the supported technical domains. - Basic knowledge of ITIL processes and frameworks. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace. Join us to continue growing your career, expanding your skills, and making a difference in the world of technology.,

As a key resource within the Audit Management Office (AMO), you will ensure effective coordination and management of audits and inspections involving Data, Digital & IT (DD&IT) systems and processes. This includes supporting GxP audits (e.g., GMP, GCP) and regulatory inspections by authorities such as FDA, EMA, MHRA, and Swissmedic. Your role as an associate will involve acting as a liaison, ensuring that relevant DD&IT subject matter experts address audit queries and deliver required documentation in a timely and accurate manner. Additionally, you will be responsible for monitoring audit findings, overseeing remediations, and driving continuous improvement in audit readiness. Govern processes to effectively manage both internal and external audits across Data, Digital & IT (DD&IT), focusing on GxP (e.g., GMP, GCP), quality, and regulatory-related audits. Act as the single point of contact (SPOC) for audit teams across DD&IT, coordinating audit and inspection activities, ensuring effective communication, and maintaining compliance throughout the process. Notify and mobilize relevant DD&IT stakeholders for audits and inspections, ensuring timely readiness. Coordinate globally with business teams to ensure audit support tickets are created, tracked, and resolved in alignment with Novartis policies and procedures. Conduct pre-audit meetings to clarify IT scope, agree on auditor pre-requests, align timelines, and ensure stakeholders understand expectations for audits and inspections. Provide advice and guidance to DD&IT teams on GxP and information systems compliance requirements to ensure alignment with regulatory standards such as FDA, EMA, MHRA, and Swissmedic expectations. Guide DD&IT SMEs by clarifying audit process requirements and supporting them throughout the audit lifecycle, ensuring accurate delivery of requested information. Collaborate with internal teams to improve and standardize governance frameworks and processes, aiming to reduce audit findings and improve inspection readiness. Manage relationships at a global level across divisions and functions, facilitating cross-functional alignment and collaboration on audit-related matters. Monitor and report on audit findings, remediation actions, and related improvement activities, ensuring compliance, security, and quality gaps are addressed thoroughly. To be considered for this role, you should have a University degree or equivalent, with a Masters degree in IT, Quality Management, Business Administration, or related fields. You should have overall 8-10 years of work experience in quality management, audit, and compliance within IT, preferably in a global organization. Experience in the pharmaceutical industry or other regulated industries, with knowledge of GxP processes and compliance requirements, is required. Strong communication skills and the ability to manage multiple priorities efficiently are essential for this position. Join Novartis and be part of a mission to reimagine medicine and improve people's lives. Learn more about our commitment to diversity and inclusion and explore the opportunities available within our network.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. Providing technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems. Responding in situations where first-line product support has failed, reporting problems to design engineering/software engineering, and supporting customers with highly technical products. The MS Engineer is responsible for proactively identifying and resolving technical incidents and problems for clients. Maintaining a high level of service through preemptive activities, reviews, operational improvements, and quality assurance to ensure zero missed SLA conditions. Managing tickets of varying complexity, ensuring client infrastructure is operational, performing checks, applying monitoring tools, and responding to alerts. Key Roles and Responsibilities: - Configure, install, test, and operationalize assigned infrastructure at the client site - Identify and log incidents and errors in a timely manner with necessary detail - Analyze, escalate support calls, investigate and resolve incidents and problems - Report and escalate issues to 3rd party vendors when needed - Provide onsite technical support and field engineering services to clients - Conduct incident/service request reviews, recommend quality improvements - Identify work optimization opportunities and automation possibilities Knowledge, Skills, and Attributes: - Communicate and collaborate across different cultures and social groups - Plan activities well in advance, considering changing circumstances - Maintain a positive outlook and work well under pressure - Adapt to changing circumstances and prioritize client interactions - Actively listen, adapt, and create a positive client experience - Hold an advanced diploma, degree, or relevant qualification in IT/Computing Required Experience: - Work experience in Engineering within a medium to large ICT organization - Experience in Managed Services, ITIL processes, and working with vendors/3rd parties NTT DATA is an Equal Opportunity Employer.,

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in ensuring the security of our clients" systems. You will be responsible for conducting regular assessments of deployed security solutions to identify vulnerabilities and recommending and implementing enhancements based on your findings. Your expertise in endpoint protection methods and cybersecurity technologies, including adaptive technologies, antivirus, firewalls, and intrusion detection systems, will be essential in this role. In this position, you will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients efficiently. Your primary objective will be to review client requests or tickets, applying your technical and process knowledge to resolve them without breaching service level agreements (SLAs). Additionally, you will provide second-line support for incidents and requests with a medium level of complexity, ensuring that our clients receive timely and effective solutions. Your role may also involve contributing to or supporting project work as needed, further expanding your skills and expertise in the field of security managed services. You will be expected to demonstrate a strong knowledge and a minimum of 5 years of hands-on experience in at least 3 areas of security, such as Antivirus (EPP), EDR (Endpoint Detection & Response), Anti-APT (Anti-Advanced Persistent Threat), and Trellix/HIPS. As part of your responsibilities, you will install, configure, and maintain the software and hardware of EPP, EDR, HIPS, and Anti-APT solutions, responding to tickets in accordance with SLA guidelines. You will record, track, and document the request problem-solving process, including actions taken, and analyze and fix risk and scan logs. Moreover, you will assist in new hire training for basic IT needs and interact with OEM for any incident resolution. To be eligible for this role, you should hold a CCNA certification, while a CCNP in Security or PCNSE certification would be considered advantageous. Additionally, you should have a moderate level of relevant managed services experience in handling Security Infrastructure, knowledge of ticketing tools (preferably ServiceNow), working knowledge of ITIL processes, and experience collaborating with vendors and third parties. NTT DATA is an Equal Opportunity Employer that values diversity and inclusion in the workplace. Join our global team and continue to grow, belong, and thrive in an environment that encourages you to seize new opportunities and challenges, expand your skills, and prepare yourself for future advancements in your career.,

Providing round-the-clock database support, including handling incidents, requests, and changes. Automating regular patch deployments, installations, and other routine tasks. Designing and developing scalable database architectures to meet business requirements, along with recommending hardware and network solutions. Optimizing data storage, retrieval, and indexing for improved performance efficiency. Ensuring data integrity, security, and compliance with industry standards. Collaboration with application developers, system administrators and other teams to enhance database operations and support. Use of Performance Monitor, optimizing queries, and tracing long-running queries, blockages, and deadlocks. Contribution towards automation of recurrent tasks. Ticket reduction through problem management. Hands-on experience of using tools/extensions Account management tasks include creating, deleting, and modifying profiles, as well as managing security and audit control parameters. Knowledgeable in index defragmentation, re-indexing, updating index statistics and query tuning. Proficient to manage DR and Resiliency strategies and underlying infrastructure architecture knowledge. Proficient in troubleshooting solving complex performance problems. Proficient in managing Patching, Upgrades Migrations. Proficient in monitoring performance analysis through open source tools Working closely with application developers to optimize database interactions. Strong background to conduct proof of concepts (POCs) for new features and enhancements to reduce costs. Research and recommend new database technologies through POCs. Proficient in documenting database structures, policies, and procedures. Awareness to any of 2 public cloud platforms and responsible to integration designs from Tradi environments Responsible for design implementation and manage cloud-based database solutions. Manage projects and ensure technical solutions meet business needs. Provide guidance and mentor the team members. Proficient in managing migration other databases like MSSQL/Sybase/Oracle to PostgreSQL Profile required Hands-on experience with database standards and end user applications. Experience on PG version PG 12, PG 13, PG 14 PG 15 Excellent knowledge of PG RDBMS (all versions) architecture design. Excellent knowledge of Architecture, Backup, Recovery (PITTR), Replication Performance Tuning concepts. Experience in Backup and Recovery using PG_DUMP and PG_DUMPALL Experience in setting up WAL archiving, Point in Time Recovery Hands-on experience of using tools/extensions REPMGR, PGBACKREST, pg_repack, pg_crypto, pg_audit, Data Wrapper, pg_bouncer, Good understanding of configuration files such as Pg_hba.Conf, Postgresql.Conf (with knowledge on Parameter values) Scripting knowledge using Ansibel and SHELL Proficient in troubleshooting solving complex performance problems. Proficient in managing Patching, Upgrades Migrations. Proficient in monitoring performance analysis through open source tools Experience in handling Disaster Recovery tests exercises. Certifications and experience of managing RDS for PostgreSQL on AWS Experience in working on a large-scale environment (at least 1000 + databases with bigger sizes). Working experience in banking domain (preferred). Expert knowledge of ITIL processes around Incident, Problem, Change, Quality Management and CSI. Exceptional coordination, communication and interpersonal skills to work across global teams and clients. Demonstrated ability to analyze, diagnose and assess problems; work with global stakeholders to derive tactical and long-term solutions as appropriate. Demonstrable crisis management skills in a large, globally distributed environment. Experience working with or in an automated operation environment Experience managing operations on core cloud-based infra environments AaS platform experience ideal. Hands-on experience of using tools/extensions REPMGR, PGBACKREST, pg_repack, pg_crypto, pg_audit, Data Wrapper, pg_bouncer Good understanding of configuration files such as Pg_hba.Conf, Postgresql.Conf. Experienced in backup and recovery using PG_DUMP and PG_DUMPALL, setting up WAL archiving, Point in Time Recovery Experience in Ansible, Shell / Perl / Python Scripting Proficient in managing Patching, Upgrades Migrations. Proficient in monitoring performance analysis through open source tools

You are Hitachi Vantara, the data foundation trusted by the world's innovators, providing resilient, high-performance data infrastructure for customers across various industries. By automating, optimizing, and innovating with data, you enable businesses to achieve incredible results, as seen in projects like the Las Vegas Sphere. As you prepare for the next phase of growth, you seek individuals who thrive in a diverse, global team environment and are passionate about making a real-world impact through data. Your expertise is needed in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management), and automation implementation. The role demands advanced troubleshooting abilities and the optimization of NAS systems to ensure high-performance operations. Based in Hyderabad, you will lead SQL development, focusing on writing and maintaining complex queries, stored procedures, triggers, functions, and managing views to facilitate high-performance data operations. Your responsibilities will also include designing and implementing efficient indexing and partitioning strategies for database optimization, utilizing Python for ETL pipelines, data automation, and analysis, and developing scalable data models aligned with database design best practices. Collaboration with product, tech, and business stakeholders to gather requirements and deliver analytics solutions is essential. You will guide junior analysts, ensuring adherence to coding standards, data quality, and best practices, while also creating dashboards and reports using tools like Power BI, Tableau, or Python-based libraries. Operating in Agile environments, proficiency in Git, JIRA, and continuous integration for data workflows will be crucial. As part of a global team of innovators, you will co-create meaningful solutions to complex challenges, transforming organizations into data-driven leaders capable of making a positive impact on their industries and society. Embracing diversity, equity, and inclusion is fundamental to the company culture, empowering employees to bring their unique perspectives and ideas to the table. Hitachi Vantara prioritizes your holistic health and wellbeing with industry-leading benefits, support, and services. Flexible arrangements are available to promote work-life balance, and a culture of belonging, autonomy, and ownership encourages collaboration and the sharing of knowledge among talented individuals.,

You will be working for Illumina, a leading developer, manufacturer, and marketer of life science tools and integrated systems focused on making genomics useful for all. Illumina's integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is dedicated to technology activities that will drive innovation in healthcare and medical research. If you are passionate about contributing to challenging projects that utilize cutting-edge technology to shape the future of healthcare, this is an excellent opportunity to be part of an exceptional team. As a ServiceNow QA Analyst / Engineer at Illumina, you will play a vital role in ensuring the quality and functionality of the ServiceNow platform. Working as a key member of an Agile development team, you will utilize your in-depth understanding of QA principles to design, execute, and maintain a comprehensive testing strategy. Your responsibilities will include partnering with business analysts, developers, and stakeholders to comprehend new features, functionalities, and requirements for creating thorough test plans. You will develop and document test cases, test strategies, identify areas for automation, and collaborate with stakeholders in the creation and execution of User Acceptance Test (UAT) scripts. Moreover, you will build and maintain automated test scripts using tools like the ServiceNow Automated Test Framework (ATF), analyze test results, identify defects, and coordinate with developers for prompt resolution. Staying updated on the latest ServiceNow features, particularly related to testing, will be crucial. Additionally, you will provide testing estimates and time estimates as part of Sprint Planning and create documentation for test processes and procedures. The ideal candidate should have a minimum of 1 year of experience working as a QA analyst with at least 1 year of domain experience in the ServiceNow platform. Demonstrated expertise in writing test plans, test cases, and test strategies is essential, along with experience in manual and automated testing, preferably using tools such as the ServiceNow ATF framework. You should be proficient in representing test plans and coverage using enterprise tools like Visio, Lucid Chart, Teams, Confluence, and Jira. A background in working within an Agile development environment with Product Owners and Developers is preferred, as is experience in a regulated environment within a global company. Working knowledge of ITIL processes or certification is also advantageous. For this role, a Bachelor of Science in Computer Science, Business, or a related field with 1-2 years of relevant experience is preferred. You will apply your core knowledge and understanding to provide creative and effective solutions, adapt to varying circumstances, and enhance internal and external relationships while working independently on assignments of diverse scope. If you are a motivated and team-oriented individual with a passion for ensuring quality in software products and contributing to the advancement of healthcare through technology, we encourage you to apply for this exciting opportunity at Illumina.,

You are a skilled and experienced Lead Application Support Specialist responsible for providing end-to-end support for enterprise business applications. Your primary focus will be on incident resolution, service request management, problem analysis, and system administration to ensure the smooth operation and minimal disruption of critical business systems. With 8 to 10 years of experience in IT Application Support or related roles, you hold a Bachelor's degree in Computer Science, Information Technology, or a relevant field. Your key responsibilities include delivering day-to-day operational support for enterprise applications such as DocuSign, MK Denial, OneTrust Privacy Impact Assessment (PIA), and Esker. You will manage application administration, user access control, and provide on-call support for high-priority incidents (P1/P2). In incident management, you will log and prioritize incidents based on business impact, investigate, diagnose, and resolve issues, ensuring timely updates in the ticketing system. You will monitor incident queues, ensure SLA compliance, and maintain historical records for future issue resolution. For service request management, you will analyze and fulfill service requests within defined SLA timelines, escalate to appropriate support teams when necessary, update request statuses, communicate resolutions clearly, and coordinate change or release management activities as required. In problem management, you will identify recurring issues through pattern analysis, conduct Root Cause Analysis (RCA), document findings, work with stakeholders to implement permanent fixes, and maintain and enhance SOPs for efficient operations. You will also be responsible for conducting routine health checks and job monitoring, utilizing hands-on experience with ServiceNow, Remedy, or similar ticketing tools. Your strong analytical and troubleshooting capabilities, excellent communication, stakeholder management skills, and working knowledge of ITIL processes, especially Incident, Request, and Problem Management, will be crucial for success in this role.,

At PwC, our managed services team focuses on providing outsourced solutions and support to clients across various functions. We help organizations streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Our team is skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC are responsible for transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. Your role will involve continuous improvement and optimization of managed services processes, tools, and services. As an Associate at PwC, you will work as part of a team of problem solvers, assisting in solving complex business issues from strategy to execution. Professional skills and responsibilities at this level include using feedback and reflection to develop self-awareness, demonstrating critical thinking, and bringing order to unstructured problems. You will be involved in ticket quality review, status reporting for projects, adherence to SLAs, incident management, change management, and problem management. Additionally, you will seek opportunities for exposure to different situations, environments, and perspectives, uphold the firm's code of ethics, demonstrate leadership capabilities, and work in a team environment that includes client interactions and cross-team collaboration. Required Skills: - AWS Cloud Engineer - Minimum 2 years of hands-on experience in building advanced data warehousing solutions on leading cloud platforms - Minimum 1-3 years of Operate/Managed Services/Production Support Experience - Extensive experience in developing scalable, repeatable, and secure data structures and pipelines - Designing and implementing data pipelines for data ingestion, processing, and transformation in AWS - Building efficient ETL/ELT processes using industry-leading tools like AWS, PySpark, SQL, Python, etc. - Implementing data validation and cleansing procedures - Monitoring and troubleshooting data pipelines - Implementing and maintaining data security and privacy measures - Strong communication, problem-solving, quantitative, and analytical abilities Nice To Have: - AWS certification In our Managed Services platform, we deliver integrated services and solutions grounded in deep industry experience and powered by talent. Our team provides scalable solutions that add value to our clients" enterprise through technology and human-enabled experiences. We focus on empowering clients to navigate and capture the value of their Data & Analytics portfolio while cost-effectively operating and protecting their solutions. As a member of our Data, Analytics & Insights Managed Service team, you will work on critical offerings, help desk support, enhancement, optimization work, and strategic roadmap and advisory level work. Your contribution will be crucial in supporting customer engagements both technically and relationally.,

You will be responsible for managing the Veritas Backup systems at our company in Mumbai (Jogeshwari). Your role will involve having a strong understanding of design, implementation, and troubleshooting for various backup technologies. You should possess 2-5 years of experience in Veritas Backup and have strong skills in Veritas Administration at an L2 level. Your day-to-day tasks will include managing and monitoring backup jobs, reporting, escalating failed jobs, scheduling adhoc backups, monitoring capacity utilization, and maintaining audit trails. You will also be expected to manage and maintain the backup systems, ensuring their smooth operation. Experience with deduplication storage systems, particularly Data Domain, is a must for this role. You will need to coordinate with OEMs to ensure SLAs are met and during break fix scenarios. Additionally, you should have performed upgrades from Veritas and its components from version 8.x to 10.x. Knowledge of change management and updating plan activities is essential. In case of emergencies, you will be responsible for performing data and system recovery from backups for Linux, Unix, Virtual, and Windows servers. The role requires providing 24x7 IT operations support on a rotational and on-call basis. You should be proficient in handling large and heterogeneous setups and have the ability to troubleshoot issues effectively. Good communication and client management skills are crucial for this role, along with the ability to work in rotational shifts and handle on-call responsibilities. You should also have a good understanding of ITIL processes and incident management. Strong documentation skills are also required to ensure proper maintenance of records.,

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for delivering a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your role involves proactively monitoring, investigating, and resolving technical incidents and problems to restore service to clients, all while maintaining service level agreements (SLAs). You will primarily focus on second-line support for incidents and requests of medium complexity and may also contribute to project work when required. Your key roles and responsibilities will include: - Monitoring work queues and resolving incidents/requests within agreed SLAs - Updating tickets with resolution tasks and capturing all relevant information for immediate resolution - Providing second-level support, identifying root causes, and communicating with other teams and clients for support extension - Executing changes with risk identification and mitigation plans, following the shift handover process, and escalating tickets when necessary - Collaborating with automation teams for task optimization and working across various resolver groups - Providing assistance to L1 Security Engineers, managing client escalations, and contributing to change management processes - Planning and executing maintenance activities, auditing incident and request tickets for quality, and producing trend analysis reports for automation tasks - Implementing Disaster Recovery functions and tests as required Your knowledge, skills, and attributes should include the ability to communicate across diverse cultures, plan activities effectively, maintain a positive outlook, work well under pressure, and apply active listening techniques. You should also prioritize client needs, adapt to changing circumstances, and deliver positive client experiences consistently. In terms of academic qualifications and certifications, a Bachelor's degree in IT/Computing or equivalent work experience is required. Certifications relevant to supported services, with a focus on CCNA certification and additional certifications like CCNP in Security or PCNSE, are advantageous. The ideal candidate will have a moderate level of experience in managed services handling Security Infrastructure, familiarity with ticketing tools like ServiceNow, working knowledge of ITIL processes, and experience collaborating with vendors and third parties. This role is based on-site and offers equal opportunities for all applicants.,

As a Technical Support Specialist - Firewall at Nokia within CDO Infra Networks, you will play a crucial role in managing the IT service management for various network technologies. Your responsibilities include analyzing and resolving production network issues, providing operational shift support in the US time zone, owning incident ticket resolution, engaging with OEMs and service providers for issue resolution, performing advanced troubleshooting for complex network security issues, conducting security assessments and audits, and developing comprehensive documentation for firewall and proxy configurations. You will need to have a Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science, along with 10+ years of experience in network services and management in complex environments. Your deep understanding of network technologies such as TCP/IP, VRRP, DNS, ARP, STP, and proficiency in routing protocols like OSPF, ISIS, BGP, and hands-on experience with FortiGate Firewall will be essential for this role. Additionally, knowledge of IPv6 WAN routing architecture, scripting and automation tools, Nokia Router product knowledge, CLI deployment skills, and expertise in handling complex routing design in a multi-vendor environment will be beneficial. Join Nokia to be part of a team that is committed to innovation and technology leadership across mobile, fixed, and cloud networks. You will have continuous learning opportunities, well-being programs, mentoring programs, and the chance to work in highly diverse teams with an inclusive culture. Embrace the challenge of creating an inclusive way of working, open to new ideas, and empowered to take risks. Your contributions will help in supporting the digital transformation and the use of cloud services, enabling reliable service operation for IT network services.,

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools, preferably ServiceNow, familiarity with ITIL processes and experience working with vendors and third parties, proficiency in planning activities and projects, taking changing circumstances into account, ability to work longer hours when necessary and adapt to changing circumstances with ease, proven ability to communicate effectively and work across different cultures and social groups, positive outlook and ability to work well under pressure, commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. A Bachelor's degree in IT/Computing or equivalent work experience is required. This is an on-site working position and we are an Equal Opportunity Employer.,

At PwC, our team in managed services specializes in providing outsourced solutions and supporting clients across various functions. We assist organizations in streamlining their operations, cutting costs, and enhancing efficiency by managing key processes and functions on their behalf. Our expertise in project management, technology, and process optimization enables us to deliver top-notch services to our clients. If you join our managed service management and strategy team at PwC, your focus will involve transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. Your responsibilities will include working on continuous improvement, optimizing managed services processes, tools, and services. As a Specialist in the Data Analytics & Insights Managed Service tower, you will work alongside a team of problem solvers to address complex business issues from strategy to execution using your skills in Data, Analytics, and Insights. Your role at this management level will require you to use feedback and reflection to enhance self-awareness, demonstrate critical thinking, and maintain high standards of quality in your work. You will also be responsible for reviewing ticket quality and deliverables, status reporting for projects, adherence to SLAs, incident management, change management, problem management, and more. To excel in this position, you should possess primary skills in ETL/ELT, SQL, Informatica, and Python, along with secondary skills in Azure/AWS/GCP, Talend, DataStage, etc. As a Data Engineer, you must have a minimum of 1 year of experience in Operate/Managed Services/Production Support. Your role will involve designing and implementing data pipelines, building ETL/ELT processes, monitoring data pipelines, ensuring data security and privacy, and optimizing schema and performance tuning. Additionally, you should have experience with ITIL processes, strong communication skills, problem-solving abilities, and analytical skills. Certifications in Cloud Technology and experience with visualization tools like Power BI, Tableau, Qlik, etc., are considered nice-to-have qualifications for this role. Our Managed Services in Data, Analytics & Insights focus on delivering integrated solutions that add value to our clients through technology and human-enabled experiences. By joining our team, you will be part of a group dedicated to empowering clients to optimize operations, accelerate outcomes, and drive transformational journeys. We prioritize a consultative approach to operations, leveraging industry insights and world-class talent to achieve sustained client outcomes. Our goal is to provide clients with flexible access to business and technology capabilities that align with the demands of the dynamic business environment.,

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in delivering exceptional service to clients by proactively identifying and resolving technical incidents. Your responsibilities will include ensuring the configuration, testing, and operational status of client infrastructure through your deep technical expertise to address complex problems and enhance service quality. Your day-to-day tasks will involve pre-emptive service incident resolution, conducting product reviews, and implementing operational improvements. You will handle high-complexity tickets, perform advanced tasks, and offer diverse solutions while maintaining zero missed service level agreement (SLA) conditions. Furthermore, you will mentor junior team members and collaborate across various technology domains such as Cloud, Security, Networking, and Applications. In this role, you will conduct necessary checks, utilize monitoring tools, and promptly respond to alerts to identify and address issues before they escalate. By logging incidents with detailed information, you will analyze, assign, and escalate support calls as needed. Additionally, you will proactively seek optimization and automation opportunities, ensuring continuous feedback to clients and stakeholders. A critical aspect of your role involves creating knowledge articles for common tasks/issues and training junior team members in their execution. You will also provide inputs to automation teams to streamline manual efforts. Engaging with third-party vendors, updating systems, and portals as required are also part of your responsibilities. As a senior engineer, you will guide L2 teams on advanced troubleshooting techniques and support project implementation, disaster recovery functions, and other initiatives while adhering to client requirements and timelines. To excel in this position, you should have extensive experience in Managed Services dealing with complex cross-technology infrastructure. A strong grasp of ITIL processes, proven collaboration with vendors and third parties, effective communication across diverse cultures, and sound planning skills are essential. Your positive outlook, ability to perform well under pressure, active listening skills, and adaptability to evolving client needs will be key to success. A client-focused approach to ensure positive experiences and a Bachelor's degree in IT/Computing or equivalent qualification are required. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer.,

You should have 4-7 years of experience in IT infrastructure and operations, with at least 3 years of hands-on experience in AI/ML technologies in an operational context. Your expertise should include AI OPS Solution designing, IT infrastructure, and Automation. It is important that you possess hands-on experience in developing and implementing AI solutions using AIOps platforms and tools such as BMC Helix, Dynatrace, and Splunk. Prior experience with AI/ML algorithms and libraries, specifically PYTORCH, is required. Additionally, you should have a strong understanding of cloud platforms like AWS, Azure, GCP, and container orchestration using Kubernetes. Proficiency in programming languages such as Python, R, or other data science languages is essential. Experience with data pipelines, time-series databases, and monitoring tools is also necessary. Familiarity with ITIL processes and service management frameworks is a plus. Preferred qualifications for this role include experience with AI Ops platforms and observability tools, certifications in AI/ML, strong analytical and problem-solving skills, as well as excellent communication and stakeholder management abilities. If you meet these requirements and qualifications, please share your resume at deepika.eaga@quesscorp.com.,

We are looking for a skilled Middleware Administrator with a minimum of 5 years of hands-on experience, including strong production support experience in managing and troubleshooting middleware platforms. The ideal candidate will possess deep expertise in administering Linux/Windows servers along with enterprise middleware tools such as IBM App Connect, IBM API Connect, IBM WebSphere, and IBM MQ. The role demands a proactive approach to incident management, root cause analysis, and environment stability, making support experience a must. Key Responsibilities: Install, configure and maintain middleware platforms such as IBM App Connect, IBM API Connect, IBM WebSphere, and IBM MQ. Provide L2/L3 production support for middleware platforms and enterprise applications. Perform incident, problem and change management in line with ITIL practices. Troubleshoot and resolve middleware and system-level issues in Linux/Unix/Windows environments. Collaborate with development, operations and customer teams to diagnose and fix environment issues. Monitor system and middleware performance, perform root cause analysis and take preventive actions. Handle backup, restore, patching and middleware security hardening. Maintain accurate documentation for configurations, processes and standard operating procedures. Ensure systems and applications comply with IT security and audit policies. Participate in on-call rotation and provide timely support for incidents and outages. Demonstrate a working knowledge of networking, firewalls, DNS, SSL and load balancing. Preferred Certifications: Red Hat Certified System Administrator (RHCSA) ITIL Foundation Certification Selection Procedure: Round One Technical Interview Final Round Management Experience Required: 5+ Years (Support experience mandatory) Education Criteria: B.E/B.Tech/M.E/M.Tech any branch Job Type: Full-Time Position: Immediate Joining Location: Hyderabad Working Style: Work form Office Notice Period: Max 30 days (Preferably Immediately)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require effective communication and coordination to facilitate smooth project execution and delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application design and development methodologies.- Ability to troubleshoot and resolve application-related issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Financial Asset Management Good to have skills : Business Requirements AnalysisMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:- Leading the Financial Asset Management product for client with respect to UK/Europe compliance standard. Required to troubleshoot and resolve functional Bravura Sonata product issues. Strong understanding of the Bravura Sonata platform and its functionalities is required to lead the technical product issues. Contribute in providing solutions and workarounds to Sonata product related problems.- Familiarity with Bravura Sonata database structure and able to write SQL queries as per client requirements.- Responding to client inquiries regarding Bravura Sonata platform issues.- Working with Bravura for vendor management tickets.- Collaborate with cross-functional teams to ensure successful project delivery. Stay updated on industry trends and technologies to enhance application development processes. Professional & Technical Skills: - Experience with database management systems and PL SQL.- Strong understanding of software development lifecycle and methodologies including ITIL processes and ITSM tool exposure.- Knowledge of Bravura Sonata functional regulations and compliance standards. Additional Information:- The candidate should have a minimum of 3 years of experience in Financial Asset Management.- Good to have experience in Bravura Sonata configuration (SOT) management and workflow development.- This position is open for Gurugram or Pune office. Qualification 15 years full time education

You are an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, with at least 3 years in a service manager or lead role. You possess excellent verbal and written communication skills, enabling effective interactions with both clients and technical teams. Your expertise includes incident management, problem management, and service monitoring, along with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy. You are well-versed in ITIL processes and frameworks and exhibit strong analytical, reporting, and documentation capabilities. Additionally, you have worked with Jira and Confluence and have practical experience with cloud platforms like AWS, Azure, or GCP. Your ability to thrive in a fast-paced environment while focusing on service quality and improvement is commendable. Your background in project management, consulting, cross-group collaboration skills, and technical development further enhances your profile. Your responsibilities include prioritizing client satisfaction, adopting a consulting mindset to offer solutions proactively, and engaging with project/service stakeholders to align deliverables with predefined business case benefits. You will be tasked with planning, organizing, and overseeing projects to deliver high-quality business solutions, defining project/service scopes, managing goals, risks, issues, and resources throughout project lifecycles. Mentoring and managing team members, ensuring adherence to governance, process standards, and best practices, reporting key metric statuses, and identifying opportunities for cross-selling or upselling Nagarro's offerings are also part of your role. To qualify for this position, you should hold a Bachelor's or Master's degree in computer science, Information Technology, or a related field.,

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will play a crucial role as the first point of contact for clients, ensuring the continuous functionality of their IT infrastructure and systems. Your responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems, primarily focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective will be to uphold service level agreements without any misses. On a daily basis, you will be monitoring client infrastructure and solutions to detect and address problems and errors either before or as they arise. You will be tasked with delving into first-line incidents assigned to you, identifying their root causes, and offering telephonic, ITSM ticket, or chat support to clients in need. Additionally, you will be involved in maintenance activities such as patching and configuration changes to ensure the seamless operation of client systems. Your role will span across two or more technology domains, including but not limited to Cloud, Security, Networking, Applications, or Collaboration. You may also be engaged in updating existing knowledge articles, seeking opportunities for work optimization, and providing support for project work when required. Furthermore, your contributions to disaster recovery functions and tests will be vital in maintaining the safety and integrity of clients" data. Effective shift changes are essential, and you will be responsible for ensuring seamless handovers to maintain service continuity. Reporting and escalating incidents when necessary and striving for efficient resolutions of incidents and requests will be integral to your role. Each interaction with clients should aim to provide a positive experience, with a strong emphasis on meeting their needs effectively. To excel in this position, you are expected to possess entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes is required. Additionally, you should demonstrate discipline in handling tickets on a day-to-day basis, promptly following defined Standard Operating Procedures (SOPs) and leveraging available knowledge articles. Proficiency in using IT Service Management (ITSM) tools, effective planning skills, and a client-centric approach are also essential qualities for success in this role. Moreover, your ability to communicate and collaborate across diverse cultures and social groups, proficiency in active listening techniques, positive attitude in high-pressure environments, and willingness to work diligently, including extended hours when needed, are key attributes that will contribute to your effectiveness in this role. A bachelor's degree in IT or Computing (or equivalent work experience) is preferred for this position. NTT DATA is a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests significantly to facilitate organizations and society's seamless transition into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA operates in over 50 countries with a diverse team of experts, offering a wide range of services including business and technology consulting, data and artificial intelligence solutions, infrastructure management, and digital transformation.,

As a Senior Associate at PwC's Data, Analytics & Specialist Managed Service tower in India, you will be part of a team of problem solvers dedicated to resolving complex business issues ranging from strategy to execution. Your responsibilities at this management level will include using feedback and reflection to enhance self-awareness, personal strengths, and address development areas. You will need to be flexible in working on stretch opportunities/assignments and demonstrate critical thinking abilities to bring order to unstructured problems. Additionally, you will be responsible for tasks such as Ticket Quality and deliverables review, Status Reporting for the project, and adherence to SLAs, incident management, change management, and problem management practices. In this role, you will be expected to seek and embrace opportunities that provide exposure to different situations, environments, and perspectives. Effective communication skills will be essential as you interact with clients, lead engagements, and collaborate within a team environment. Upholding the firm's code of ethics and business conduct, demonstrating leadership capabilities, and contributing to cross competency work are integral aspects of this position. Key Skills required for this role include expertise in Azure Cloud Engineering. As a candidate, you should possess extensive knowledge and a proven track record in the development of advanced Data warehousing solutions on leading cloud platforms. You should have experience in building scalable and secure data structures and pipelines, designing and implementing ETL processes, and utilizing tools like Informatica, Talend, SSIS, AWS, Azure, Spark, SQL, and Python. Hands-on experience with data analytics tools and technologies like Informatica, Collibra, Hadoop, Spark, Snowflake, and Azure Data Factory is also essential. Your role will involve creating and maintaining data pipelines, data storage solutions, and ETL operations in Azure, as well as collaborating with data scientists and analysts to understand data needs and workflows. Monitoring and troubleshooting data pipelines, ensuring data quality and integrity, and implementing data security measures will be part of your responsibilities. Strong SQL knowledge, experience with relational databases, and familiarity with various databases are required. Additionally, experience in Data Governance solutions, ITIL processes, and strong communication, problem-solving, quantitative, and analytical abilities are necessary for success in this role. Nice to have qualifications include Azure certification. As part of PwC's Managed Services for Data, Analytics & Insights, you will play a crucial role in delivering integrated services and solutions grounded in industry experience and powered by top talent. The platform aims to provide scalable solutions that add value to clients through technology and human-enabled experiences, enabling them to focus on accelerating priorities and achieving sustainable outcomes. By leveraging deep industry insights, world-class talent, and cutting-edge technology, PwC's Managed Services facilitate transformational journeys that drive client success in today's dynamic business environment.,