546 Itil Processes Jobs - Page 3

As an Assistant Vice President (AVP) in Service Management, you will be a crucial part of the 24 x 7 technology service management operation unit of the Bank. Your main focus will be on ensuring service availability and providing uninterrupted Technology Services to both Staff and Customers through the implementation of ITIL process governance. Your role will involve leading service improvements and driving automation initiatives with the ultimate goal of delivering a world-class customer and employee experience. You will be responsible for owning the Service Management platform and ensuring error-free operations that are in alignment with business needs and ITIL best practices. This leadership position reports directly to the Head of Technology Service Management and is integral to the overall growth and stability of the team. Your key accountabilities will include platform administration, AI-driven automations, optimizations, and integrations, as well as license management and driving policies and procedures for platform governance. You will initiate and lead tool enhancements and automations for process improvements and provide expertise in IT Service Management (ITSM) & Configuration Management Database (CMDB) tool architecture and service map configurations. Additionally, you will be in charge of request management and will drive continuous improvement and volume reductions through innovative technical solutions. Leading Key Performance Indicator (KPI) and reporting for all service management processes, managing vendors and contracts, preparing the annual team budget, and overseeing expenses for the Service Management team are also key aspects of your role. Your responsibilities will extend to managing and mentoring a team of technical resources to achieve organizational objectives and platform stability. You will track and manage risk and audit items for the team, as well as provide support for planning and achieving the learning and development goals of the team. Key Result Areas: - Tools Enhancement and Management - Service Reporting - Request Governance - Workflow Automation - SLA for MAC Activities - Vendor and Finance Management - Stakeholder Engagement/Management - Risk, Audit, and Control Compliance - Team Management Knowledge, Skills, and Experience: - 14+ years of experience in governing BMC Helix ITSM - Hands-on knowledge of BMC tools, specifically Helix ITSM (SaaS) and Helix Discovery - In-depth understanding of Common data model and CMDB configuration - Experience in establishing Management Information System and license management - Strong understanding of UI/UX tools and HCD (Human Centric Design) - Managed ITSM transformation programs - Experience with Scrum, Kanban, or other Agile development techniques - Ability to build positive relationships with teams, business, and technology partners - Strong multitasking abilities and the capacity to work independently in a fast-paced environment,

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary responsibility is to provide exceptional service to clients by proactively identifying and resolving technical incidents. You will play a crucial role in ensuring that client infrastructure is configured, tested, and operational by utilizing your deep technical expertise to solve complex problems and enhance service quality. Your daily tasks will involve pre-emptive service incident resolution, product reviews, and operational improvements. Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions will be part of your routine while ensuring zero missed service level agreement (SLA) conditions. Additionally, you will mentor junior team members and collaborate across various technology domains such as Cloud, Security, Networking, and Applications. In this role, you will be responsible for conducting necessary checks, applying monitoring tools, and responding to alerts to identify issues before they escalate. It is important to log incidents with detailed information, analyze, assign, and escalate support calls promptly. Furthermore, you will proactively identify opportunities for optimization and automation, providing continuous feedback to clients and relevant parties. A significant aspect of your role involves creating knowledge articles for recurring tasks/issues and training junior team members to execute those tasks efficiently. Your inputs to automation teams will contribute to reducing manual efforts within the organization. Engaging with third-party vendors when necessary and keeping systems and portals updated as per guidelines will be part of your responsibilities. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques, support project implementation, disaster recovery functions, and ensure adherence to client requirements and timelines. To excel in this position, you should possess extensive Managed Services experience in handling complex cross-technology infrastructure, a strong understanding of ITIL processes, proven experience in working with vendors and third parties, effective communication skills across different cultures, strong planning abilities in changing circumstances, a positive outlook under pressure, active listening skills, adaptability to changing client needs, and a client-focused approach to create positive client experiences. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in R&D, we aim to assist organizations and society in confidently transitioning into the digital future sustainably. As a Global Top Employer, NTT DATA operates with diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are renowned as one of the leading providers of digital and AI infrastructure globally. NTT DATA is part of the NTT Group and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you play a vital role in ensuring the operational continuity of our clients" IT infrastructure and systems. Your primary responsibility is to serve as the initial point of contact for clients, promptly addressing technical incidents and problems to maintain service reliability. By delivering first-line support for standard and low-complexity issues, you strive to uphold service level agreements without any misses. Monitoring client infrastructure and solutions forms a significant part of your daily tasks, enabling you to proactively identify and address potential problems before they escalate. You dedicate your efforts to investigating first-line incidents, identifying root causes, and providing essential support through telephonic, ITSM ticket, or chat channels. In addition, you engage in maintenance activities like patching and configuration changes to ensure the seamless operation of client systems. Your role encompasses working across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration, allowing you to broaden your expertise. You actively contribute to updating and creating knowledge articles, seeking opportunities for process optimization, and supporting project initiatives as required. Furthermore, you actively participate in disaster recovery functions and tests to ensure the safety and integrity of client data. Maintaining service continuity through meticulous shift handovers, you report and escalate incidents promptly while striving for efficient and comprehensive resolutions. Your focus on delivering a positive client experience remains paramount, reflecting a client-centric approach in all your interactions. To excel in this position, you must possess entry-level experience in troubleshooting and support within an ICT organization, coupled with a solid understanding of management agents, redundancy concepts, and ITIL processes. Your proficiency in using ITSM tools and ability to plan and adapt to changing circumstances are essential for success in this role. A client-centric mindset, effective cross-cultural communication skills, active listening abilities, and a positive work attitude are crucial attributes for thriving in a dynamic and demanding environment. Your commitment to putting in extra effort when needed, combined with a bachelor's degree or equivalent qualification in IT or Computing, will enable you to make a significant impact as an integral part of our global team at NTT DATA.,

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will have the opportunity to continue making a significant impact with a company that is at the forefront of pushing boundaries and possibilities. NTT DATA is well-known for its technical excellence, leading innovations, and commitment to making a difference for clients and society. Our workplace values diversity and inclusion, providing a nurturing environment where you can grow, belong, and thrive. Your career journey at NTT DATA is centered around believing in yourself, embracing new opportunities, and tackling challenges head-on. You will have the chance to expand your skills and expertise in your current role while preparing yourself for future advancements within our global team. We encourage you to seize every opportunity that comes your way to further your career and personal growth. In your role, you will be responsible for delivering exceptional service to our clients as a Cross Technology Managed Services Engineer (L3). Your main focus will be on proactively identifying and resolving technical incidents to ensure that client infrastructure is configured, tested, and fully operational. Drawing upon your deep technical knowledge, you will address complex problems and elevate the quality of our services. Your daily tasks will include pre-emptive service incident resolution, conducting product reviews, and driving operational improvements. You will handle high-complexity tickets, perform advanced tasks, and offer diverse solutions while meeting service level agreement (SLA) conditions without any misses. Additionally, you will mentor junior team members and collaborate across various technology domains such as Cloud, Security, Networking, and Applications. As part of your role, you will conduct necessary checks, utilize monitoring tools, and respond to alerts to identify and address issues before they escalate. By logging incidents with detailed information, you will analyze, assign, and escalate support calls as needed. Furthermore, you will proactively seek out opportunities for optimization and automation, providing continuous feedback to clients and relevant stakeholders. Creating knowledge articles for common tasks/issues and training junior team members in executing these tasks will also be part of your responsibilities. You will collaborate with automation teams to streamline manual efforts and engage with third-party vendors when required. Your role will involve keeping systems and portals updated as per guidelines, coaching L2 teams on advanced troubleshooting techniques, and supporting project implementation and delivery, including disaster recovery functions. To excel in this position, you should possess: - Extensive experience in Managed Services handling complex cross-technology infrastructure - A solid understanding of ITIL processes - Demonstrated experience in working with vendors and/or third parties - Strong communication skills to collaborate effectively across different cultures and social groups - Effective planning skills to navigate changing circumstances - A positive attitude and the ability to perform well under pressure - Active listening skills and adaptability to meet evolving client needs - A client-focused approach to ensure positive client experiences throughout their journey - A Bachelor's degree or equivalent qualification in IT/Computing (or relevant work experience) This role involves on-site working and is an equal opportunity employer. Join our team at NTT DATA and be part of a dynamic environment where you can contribute to meaningful work, drive innovation, and continue your professional growth.,

As a Senior Technical Consultant in this role, you will be responsible for utilizing your 5+ years of relevant experience, particularly with ServiceNow - ITOM Service Mapping skills. Your primary focus will involve mapping data from various systems into ServiceNow, ensuring accurate and efficient transfer of information, and facilitating integrations with other tools and services. Your key responsibilities will include designing, developing, and deploying service maps, collaborating with discovery patterns, and guaranteeing the accurate representation of IT services and their underlying infrastructure. A strong understanding of the CMDB, its structure, and its relationship to ITOM will be essential. You will also be developing and implementing data mapping solutions to enable the seamless movement and integration of data between ServiceNow and external systems. In this role, you will work closely with development and integration teams to ensure a smooth data flow between ServiceNow and other applications. Your tasks will involve configuring and customizing ServiceNow modules and workflows as per specific business requirements, supporting configuration changes related to mapping and data transformation needs, and conducting unit and integration testing to validate the accuracy of data flows. Additionally, you will be responsible for maintaining comprehensive documentation of data mappings, workflows, and integrations, providing ongoing support and troubleshooting for data mapping and integration issues, and collaborating with business analysts, developers, and stakeholders to comprehend data requirements and business processes effectively. Your qualifications should include a Bachelor's degree along with at least 7 years of experience in ServiceNow ITOM Discovery & Service Mapping and integrating data. Hands-on experience with ServiceNow ITOM (CMDB, Service Mapping) and proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data are crucial. You should also possess knowledge of data modeling and mapping techniques in ServiceNow, familiarity with SQL and querying relational databases, and experience with integration protocols such as REST, SOAP, FTP, and SFTP. Moreover, you are expected to hold relevant certifications including ServiceNow Certified ITOM Discovery & Service Mapping, ServiceNow Certified - Application Developer, and ITIL v3 certification. Excellent analytical and problem-solving skills, strong verbal and written communication skills, effective presentation development and customer presentation skills, successful teamwork experience, and demonstrated leadership abilities will be valuable assets in this role.,

You are a dynamic and experienced individual looking to take on the role of Cloud and Data Centre (DC) Infrastructure Managed Services Lead in a startup-like environment. Your primary responsibilities will include overseeing end-to-end service delivery, ensuring adherence to SLAs, and maximizing customer satisfaction. You will be responsible for managing a team that provides 24x7 support across various cloud platforms such as AWS, Azure, OCI, GCP, private data center infrastructure, and hybrid clouds. Additionally, you will focus on building strong customer relationships, driving innovation, and implementing automation tools for efficient service delivery. Your role will also involve managing the financial performance of the managed services business, identifying and developing new service offerings, and maintaining strategic partnerships with technology vendors and service providers. You should have a minimum of 10 years of relevant experience in IT infrastructure, cloud, and managed services, with at least 3-5 years in a leadership position. Experience in managing teams and services in dedicated and shared services managed services models is essential. Moreover, you must possess a deep understanding of cloud platforms, ITIL processes, incident management, ITSM tools, and automation tools. It would be beneficial if you have proficiency in virtualization and containerization technologies, network technologies, automation and orchestration tools, disaster recovery, and business continuity frameworks. Experience in setting up and scaling managed services businesses or practices, as well as an understanding of financial metrics and business operations, would be an added advantage. Your ability to engage with clients as a trusted advisor, contribute to pre-sales efforts, and drive continuous improvement will be crucial in this role.,

Join our Team About this opportunity: We are thrilled to invite you to join the Ericsson team as a seasoned Cloud and Linux Administrator. Your role will involve managing and optimizing Cloud Native Infrastructure (CNIS) platforms and Cloud Container Distribution (CCD) environments. We are seeking an experienced professional with deep technical expertise across Kubernetes ecosystems, container infrastructure, SDI, networking, and Linux system administration. Key Responsibilities: As a Cloud and Linux Administrator, your key responsibilities will include: - Administering and operating CNIS platforms, including Kubernetes, container runtimes, and IaC with Ansible. - Managing the CCD lifecycle, which involves provisioning, upgrades, backups, DR readiness, and workload onboarding. - Performing CCD health checks, drift analysis, capacity planning, and compliance monitoring. - Implementing observability with tools such as Prometheus, Grafana, and other monitoring tools. - Maintaining documentation, runbooks, and supporting DR planning & RCA. SDI & Networking: - Administering SDI components such as Calico, Multus, Ceph, CSI drivers, and CNI plugins. - Troubleshooting CNIS/SDI integration and programmable network issues. - Managing Juniper/Extreme Networks switches, including VLANs, ACLs, trunking, and switch firmware/upgrades. Linux Administration: - Demonstrating expertise in RHEL system administration, LVM, multipathing, patching, and storage integration. - Providing hardware support for HP ProLiant and Dell PowerEdge servers. - Strong skills in performance tuning, kernel analysis, and backup management. Process & Compliance: - Applying ITIL processes for incident, problem, and change management. - Ensuring security, compliance, and operational best practices are followed. Preferred Certifications: - CKA / CKAD / CKS (Kubernetes) - RHCSA / RHCE (Linux) - Juniper / Extreme / SDN networking - ITIL Foundation Experience Required: We are looking for candidates with 4-8 years of experience in Cloud and Linux Administration.,

As a ServiceNow Developer at our Gurugram location, you will be the technical expert and go-to person for ServiceNow development, supporting consulting processes for business operations. You will manage both RUN and CHANGE operations, collaborating with local and global ServiceNow development teams to provide platform solutions such as ITSM, ITOM, SPM, SAM, and UX. Your responsibilities will include designing, developing, and owning technical solutions on the ServiceNow platform, ensuring compatibility, robust code, security compliance, and adhering to development standards and corporate guidelines. You will interact with business stakeholders, operate and support implemented solutions, and work in an Agile manner to translate requirements into working solutions. Your technical skills should include expertise in ServiceNow development topics such as business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, Flow Designer, Scoped Applications, and Performance Analytics. Additionally, you should have demonstrable experience in database design schemas, data modeling, Project Portfolio Management (PPM), Strategic Portfolio Management (SPM), Software Asset Management (SAM), and CSDM/CMDB implementation. Proficiency in web technologies like JavaScript, HTML, CSS, AJAX, XML, ITIL processes, and enterprise-grade ServiceNow know-how is essential. A background in Computer/Electronics Engineering or Graduation, along with certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and training in PPM is required. ITIL Foundation, Prince2 Foundation, and ServiceNow certifications are desirable. With 6-8 years of overall experience and 5-6 years of relevant experience, you should possess soft skills like strong service orientation, effective communication in English, critical thinking, solution-oriented approach, independence, and intercultural experience, especially with Germany.,

At PwC, as a member of the managed services team, you will be focusing on various outsourced solutions to support clients across multiple functions. Your role involves helping organizations streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. You will utilize your skills in project management, technology, and process optimization to deliver high-quality services to clients. Specifically, in the managed service management and strategy department at PwC, your responsibilities will include transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. Your work will revolve around continuous improvement and optimizing managed services processes, tools, and services. Your main focus will be on building meaningful client relationships and learning how to effectively manage and inspire others. As you navigate complex situations, you will be developing your personal brand, deepening your technical expertise, and becoming more aware of your strengths. Anticipating the needs of your teams and clients, and delivering quality results will be crucial. Embracing ambiguity and leveraging unclear situations as opportunities for growth will be part of your journey. In this role, you will need to possess a range of skills, knowledge, and experiences to lead and deliver value effectively. These include but are not limited to: - Responding effectively to diverse perspectives, needs, and feelings of others. - Using various tools, methodologies, and techniques to generate new ideas and solve problems. - Employing critical thinking to break down complex concepts. - Understanding the broader objectives of your project or role and aligning your work with the overall strategy. - Developing a deeper understanding of the business context and its evolving nature. - Using reflection to enhance self-awareness, strengthen your strengths, and address areas for development. - Interpreting data to derive insights and recommendations. - Upholding professional and technical standards, the firm's code of conduct, and independence requirements. As a member of the Managed Services team at PwC, you will have the opportunity to collaborate with various teams to help clients implement and operate new capabilities, achieve operational efficiencies, and leverage technology effectively. Within the global Managed Services platform, the objective of Transitions is to ensure the successful enablement of operations to meet contracted service requirements through documented solutions and demonstrated Operational Readiness before the commencement of service delivery. Transition operations maintain quality standards across all towers of the Managed Services Practice, irrespective of the engagement size or customer size. Minimum Qualifications: - Bachelor's Degree in B Tech - 6-8 years of experience in a relevant field - Certifications preferred: PMP, Prince 2, ITIL Job Responsibilities: - Assisting in managing transition projects to align with strategic goals and timelines. - Developing and maintaining detailed project plans, schedules, and status reports. - Collaborating with cross-functional teams to gather requirements and provide actionable insights. - Supporting project managers in identifying risks and developing mitigation strategies. - Preparing clear and concise presentations for internal and external stakeholders. - Assisting in stakeholder communication and management to ensure alignment and information dissemination. - Continuously seeking opportunities to enhance transition processes and methodologies. Position Requirements: - 6-8 years of relevant experience in project management, business analysis, or a similar role. - Strong analytical and problem-solving skills. - Experience with SAP/ERP transitions is advantageous. - Ability to work collaboratively in a team environment and manage multiple priorities. - Proficiency in Project Management, Risk & Budget Management, ITIL Processes, and understanding of Operating Models for Managed Services. - Skills in Process Mapping and Re-engineering, excellent communication, and stakeholder management. Preferred Skills: - Proficiency in Power BI or any data visualization tool for reporting. - Excellent presentation skills and experience in Continuous Improvement (CI) and Change Management. - Understanding of Technologies (Infra &/or App) and willingness to learn new technologies. - Knowledge of MS Office suite, particularly MPP & Visio.,

As a Major Incident Manager (MIM) at our organization, you will be handling major incidents on a global scale with responsibilities spanning Asia, Europe, and the Americas. Your role will involve leading the response to major incidents, ensuring their timely resolution, and effective communication with stakeholders. Coordinating with technical teams, vendors, and business units will be crucial in driving incident resolution. Additionally, you will provide clear and concise updates to senior leadership and impacted stakeholders, facilitate post-incident reviews, and track follow-up actions. You will be working in 24/7 rotational shifts, including weekends, to ensure continual coverage and act as the escalation point for any major incident-related issues. Monitoring key performance indicators (KPIs) to maintain and exceed performance standards, participating in continuous improvement initiatives, and being accountable for major incidents will be part of your key responsibilities. To qualify for this role, you should possess a professional level of English proficiency, hold a Bachelor's degree in information technology or a related field, or have equivalent experience. A minimum of 5 years of experience in managing IT incidents and at least 2 years in a Major Incident Manager role is required. Strong understanding of ITIL processes, especially Incident and Problem Management, along with ITIL certification, is desirable. Excellent interpersonal and communication skills, leadership abilities, and the capacity to manage multiple priorities and complex issues are essential. Preferred skills include previous experience collaborating with cross-functional teams, knowledge of AGILE and/or LEAN methodologies, and familiarity with IT infrastructure technologies. Along with a competitive salary, you will have access to professional development and training opportunities, a collaborative work culture, and exposure to diverse technologies and business areas.,

About The Role Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking an Associate Manager with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery. The ideal candidate will have a strong technical background in Intune, MDM solutions, and ITIL-based incident resolution, with experience in managing escalations, coordinating with cross-functional teams, and driving service improvements. Roles & Responsibilities:- Intune Administration & Endpoint Management:-Oversee Microsoft Intune for managing Windows, macOS, iOS, and Android devices.-Ensure compliance and security policies are properly implemented via Intune & Azure AD.-Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.-Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.-Work with JAMF and other MDM tools for macOS management where applicable.-Collaborate with security teams to enforce zero-trust security policies.-Optimize Group Policy Objects (GPOs) and Endpoint Configuration Manager (SCCM/Co-management).-Incident Management & Escalations:-Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.-Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.-Ensure SLA adherence and minimize downtime through proactive monitoring & automation.-Coordinate with vendors (Microsoft, JAMF, OEMs) for issue resolution.-Conduct incident post-mortems, document lessons learned, and drive service improvements.-Provide regular reports & dashboards on incident trends, recurring issues, and resolution times.-Service Delivery & Process Improvements:-Define and implement SOPs, playbooks, and best practices for endpoint management.-Lead problem management by identifying trends and implementing permanent fixes.-Work closely with the Service Delivery Manager to improve operational efficiency.-Conduct training sessions for the L1/L2 support teams to enhance troubleshooting skills.-Implement automation & scripting (PowerShell, Intune Graph API) to improve response times.-Stakeholder & Client Management:-Act as the primary technical SME for endpoint management and incident handling.-Interface with clients, business users, and internal teams to manage expectations.-Provide weekly/monthly service reviews and continuous improvement plans.-Ensure compliance with client security policies, GDPR, and data protection laws. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Workplace Technology Solutions, Apple macOS Management-9+ years of IT experience with a focus on Intune administration & endpoint management.-Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.-Deep knowledge of ITIL processes, incident, and problem management.-Experience handling major incidents (P1/P2), RCA, and service restoration.-Proficiency in PowerShell scripting, Intune Graph API, and automation.-Experience in working with JAMF for macOS management is a plus.-Excellent communication, stakeholder management, and leadership skills.-Microsoft certifications such as MD-102, MS-101, ITIL V4 are preferred. Additional Information:- The candidate should have a minimum of 9+ years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Contract Accounting FI-CA Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI.- Strong understanding of software development life cycle (SDLC) and ITIL processes.- Experience in application support and troubleshooting.- Knowledge of database management systems and SQL queries.- Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization.- Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI.- This position is based at our Bengaluru office.- A 15 years full-time education and good to have certification is required. Qualification 15 years full time education and good to have certification

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs.- Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management.- Develop and maintain technical documentation related to application design and implementation.- Provide technical guidance and support to team members and stakeholders throughout the project lifecycle. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in ServiceNow IT Operations Management.- Solid understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems and applications.- Strong problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Coimbatore office. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and implementing complex ServiceNow solutions.- Strong understanding of ITIL processes and best practices.- Experience in developing technical documentation related to application design and development. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to the design, development, and testing of applications.- Provide technical support and troubleshooting for applications and systems. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow Customer Service Management (CSM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Strong understanding of ITIL processes and Service Management principles.- Experience in designing and implementing ServiceNow solutions.- Experience in developing and maintaining technical documentation.- Experience in providing technical support and troubleshooting for applications and systems. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Customer Service Management (CSM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Gurugram office. Qualification Engineering with ServiceNow Certification

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be at the forefront of designing, building, and configuring applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, making your role crucial in delivering high-quality solutions that align with organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Engage in continuous improvement initiatives to optimize application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management.- Ability to configure and customize ServiceNow modules.- Familiarity with scripting languages relevant to ServiceNow. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Supporting the ServiceNow Consulting processes for business processes Managing RUN and CHANGE operations Computer/Electronics Engineering (BTech/MTech) or Graduation (BCA/MCA) Certified System Administrator (CSA) is a must Certified Application Developer (CAD) is a must Trained on PPM.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

Job Description Summary This role is responsible for coordinating all digital technology application activities at the GE Vernova Advanced Research Center in Bangalore, India. Also involves collaborating with-in the DT team and with functions and Researchers to assess and understand their technological needs, ensuring the development and implementation of solutions align with business requirements and operational standards. Job Description Key Responsibilities: Partner with local and global teams: Deliver secure IT solutions in collaboration with team members. Strategic planning: Develop and refine strategic plans for the current and next fiscal year, aligning with long-term organizational objectives. Progress monitoring and reporting: Monitor and report on the progress of strategic initiatives, KPIs, and outcomes. Product ownership and backlog management: Define, maintain, and prioritize the product backlog, ensuring alignment with business goals and technical feasibility. Continuous improvement: Analyze performance data and user feedback to refine and optimize products. Technical specifications and user stories: Translate business requirements into detailed technical specifications and user stories. Agile/Scrum ceremonies: Act as the primary liaison between stakeholders and development teams in Agile/Scrum ceremonies. Collaboration with engineering: Ensure the feasibility of solutions and provide technical context during development. Product updates and progress reports: Present product updates, roadmap changes, and progress reports to both technical and non-technical audiences. Testing and validation: Assist in defining acceptance criteria and participate in testing and validation of new features. Subject matter expert: Serve as a subject matter expert for DT Applications at the Bangalore site. Qualifications and Requirements: Bachelor's degree: Information Technology, Computer Science, or a related discipline. Experience: 8+ years of overall experience in IT, with at least 4 years of hands-on project or product management experience. ITIL concepts: Strong understanding of ITIL concepts and their practical application in service management. Process design and implementation: Experience in designing, enhancing, and implementing comprehensive end-to-end IT and business processes. Documentation: Proven ability to develop and deliver high-quality, standards-compliant documentation. Tools and software: Proficient in tools such as Support Central and WordPress for knowledge management and internal communication. Communication and interpersonal skills: Exceptional communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams. Analytical and problem-solving skills: Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on continuous improvement. Software development basics: Solid understanding of software development practices and techniques (e.g., APIs, cloud services, databases, DevOps, etc.). Desired Characteristics: Presentation skills: Strong presentation skills, able to articulate product vision to both technical and non-technical stakeholders. Agile methodologies: Skilled at agile methodologies (e.g., Scrum, Kanban), backlog grooming, and sprint planning. Global team collaboration: Ability to effectively interact with a diverse group of IT staff located in multiple sites, including proven effectiveness working with global teams. Additional Information Relocation Assistance Provided: Yes

Are you a talent looking to build business skills, gain experience, and take on exciting challenges Grow your career with Trelleborg and start shaping the industry from the inside. We are looking for an Analyst SAP Basis Services to join our IT Innovation Campus at the Bangalore location. The position will be responsible for highly competent analysts to provide support in the implementation and ongoing operation of hosted SAP services for internal customers to the Global Data Center with a particular focus on SAP S/4 HANA. Your Responsibilities: Administer and maintain a mission-critical environment consisting of: - SAP NetWeaver for S/4 HANA - SAP Solution Manager - Fiori Front-end - HANA database platform - Linux (RedHat, Oracle Linux) - High availability systems spanning redundant data centers Work with application/project teams and 3rd party partners to implement new IT infrastructure and services to meet existing and growing needs of the business. Monitor SAP-related data center systems in terms of operation, capacity, and performance. Complete investigations into inefficiencies and produce root cause analysis and improvement recommendations, utilizing Avantra / Xandria and other tools. Maintain and enhance backup processes as well as clear disaster recovery procedures. Plan, test, and implement patches and SAP software updates including the Release upgrades, HANA database, and Kernel upgrades. Optimize patch management and procedures. Plan and Perform the System copies for SAP NetWeaver and S/4 HANA systems using location and redirect restores. Participate in call rotation/duties and weekend work during the Data Center maintenances. Analyze the EWA reports and provide recommendations to different business stakeholders. What You'll Bring: Degree in Computer Science / Information Technology or equivalent. Experience working as an SAP Basis administrator includes: - Performing SAP system health checks. (Experience with AVANTRA/Xandria will be an advantage) - HANA DB administration - BW/PI system Administration - Solution Manager administration and configuration - Client administration such as Client copies & client export/import, etc., Experience or working knowledge in ITIL processes and standards is an added advantage though not essential. Knowledge of SAP Cloud concepts would be considered an advantage. Knowledge of SAP Webdispatcher for Fiori Front-end systems landscape. Knowledge of Performance tuning of SAP landscapes. Experience of some or all technologies currently deployed in the data center (covered in responsibilities). Excellent verbal and written communication skills in English are essential. Why Work with Us At Trelleborg, your career progression and personal development are of utmost importance to us. In our vibrant and dynamic work setting, every contribution you make is recognized, and your professional aspirations are actively fostered. Committed to innovation, excellence, and ecological sustainability, we ensure that your efforts contribute not just to our organizational achievements but also to global technological and data management advancements. Seize this chance to make a meaningful difference at Trelleborg, where you face stimulating challenges, your growth is certain, and your career can flourish. Application Process: Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Trelleborg, our people are #shapingindustryfromtheinside# Feel free to contact our HR Team for any questions: Ashwini @ ashwini.venkatesh@trelleborg.com,

Join us as a Site Reliability Engineer where you will be responsible for managing the provision of stable, resilient, and reliable applications to minimize disruption to Customer & Colleague Journeys (CCJ). Your primary tasks will include identifying and automating manual tasks, implementing observability solutions, and ensuring a comprehensive understanding of CCJ across applications. This role offers a great opportunity to work in a supportive environment with avenues for personal and career development. The position is at the associate vice president level. As a Site Reliability Engineer, you will collaborate with feature teams to comprehend application changes, engage in delivery activities, and address production issues to facilitate change delivery without adversely impacting the customer experience. Your responsibilities will encompass site reliability operations such as production support, incident response, on-call rotation, toil reduction, and application performance improvements. Additionally, you will play a proactive role in enhancing release quality in production and maintaining highly available, performing, and secure production systems. Your tasks will also involve delivering automation solutions to reduce manual tasks associated with application maintenance, ensuring a profound understanding of the complete tech stack supporting the application, identifying alerting and monitoring requirements, evaluating tech stack resilience, and minimizing hand-offs in resolving customer-impacting incidents. To excel in this position, you should have experience in supporting live production services, understanding ITIL processes, IT Security principles, and compliance breach prevention tools and techniques. Proficiency in Azure Cloud, full-stack observability using tools like Log Analytics, Application Insights, and Grafana, along with a minimum of 8 years of coding experience in .NET and JavaScript applications is essential. Experience in deployment and release services, automation, troubleshooting, industry-standard engineering tooling, configuration of observability tools, and supporting new applications and major releases is required. Strong verbal and written communication skills are also necessary for this role.,

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities:- Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise.- Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems.- Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure.- Develop and maintain technical documentation for the systems and processes.- Participate in the on-call rotation to provide 24/7 support for critical business systems. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft Windows Desktop Management.- Good To Have Skills: Knowledge of cloud computing platforms such as AWS or Azure.- Strong understanding of ITIL processes and methodologies.- Experience in troubleshooting and problem-solving.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 years of full time education Graduate

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 6 years of relevant experience. Position Description: Deep technical expertise in Oracle WebLogic and other middleware and cloud platform technologies, to the design, implementation, testing, and ongoing support of our middleware and cloud infrastructure. Installs, configures, and manages middleware applications Amazon Web Services (AWS), should be in a position to work with middleware infrastructure design and architecture, and assists with Proof Of Concept testing. 6+ years of Unix/Linux System Administration experience. 5+ years of hands-on experience managing and configuring WebLogic Server and Tomcat servers in production environments Proficiency in middleware components such as application servers, clustering, and load balancing strategies. Familiarity with database integration and connection pooling with WebLogic/Tomcat Hands-on experience with monitoring and performance analysis tools (e.g., Dynatrace, VisualVM, Splunk, or similar). Must have good experience on ticketingchange management tool like ServiceNow Familiarity with cloud technologies (AWS, Azure, GCP) and cloud-native deployments Understanding of CI/CD pipelines and tools such as Jenkins, GitLab, or similar Must have good understanding of ITIL concepts Must have skills : Oracle WebLogic Amazon Web Services (AWS) Scripting. API Gateway, S3, ECS, EKS, Fargate, EC2, Lambda, WAF, and CloudTrail. Code using tools such as CloudFormation or Terraform. Working experience on automated CI/CD pipelines. Windows and Linux operating system. Active Directory, LDAP Skills: DNS (Linux Bind) English Informatica Server - Wintel Server Management Terraform WebLogic Windows Server Update WSUS

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a high level of managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Your role involves ensuring zero missed service level agreement (SLA) conditions, managing tickets of high complexity, and providing resolutions to a diverse range of complex problems. You will use your considerable judgment and independent analysis skills within defined policies and practices to achieve client outcomes while coaching and mentoring junior team members. Key Responsibilities: - Configure, install, test, and ensure operational infrastructure at client sites. - Monitor infrastructure, respond to alerts, and apply necessary checks. - Identify problems and errors, log incidents with required level of detail, and escalate support calls. - Investigate and identify root causes of incidents and problems, escalating to third-party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct monthly reviews of incidents and service requests, analyse for quality improvement. - Proactively identify work optimization opportunities, including automation possibilities. - Manage and implement projects within the technology domain as required. - Implement and deliver Disaster Recovery functions and tests. - Perform any other related tasks as needed. Knowledge and Attributes: - Effective communication and collaboration across different cultures and social groups. - Excellent planning skills considering possible changing circumstances. - Positive outlook, ability to work well under pressure, and willingness to work hard when necessary. - Active listening techniques and adaptability to changing circumstances. - Prioritizing clients, understanding their requirements, and ensuring a positive client experience. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology/Computing or equivalent qualification. - Relevant certifications such as VMware Certified Professional, Microsoft Certified, AWS Certified, Veeam Certified Engineer, etc. - Certifications relevant to the services provided carry additional weightage. Required Experience: - Seasoned work experience in an Engineering function within a medium to large ICT organization. - Managed services experience, excellent working knowledge of ITIL processes, and experience working with vendors and third parties. - Experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, and more. Workplace Type: - On-site Working NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.,

As an IT Infrastructure and Application Monitoring Services expert at Capgemini, you will play a crucial role in shaping your career while being supported by a collaborative global community. Your responsibilities will include integrating monitoring tools for event management and automation, demonstrating proficiency in ITIL Processes and Monitoring Concepts, and managing Budget, Project, and Vendor requirements. You will lead a team of 5-10 members and deliver monitoring solutions that meet customer requirements, offering consultation on the best possible solutions. With a minimum of 5 years of experience, you will be well-versed in Monitoring Tools such as Dynatrace SaaS, ScienceLogic, Appdynamics, New Relic, and Microfocus tools. Additionally, you will possess basic knowledge of IT Infrastructure and Application Monitoring Services, understand ITSM Processes with Agile Methodology, and have the ability to manage multiple concurrent projects and stakeholders effectively. Strong verbal and written communication skills are essential, along with the capability to handle conflict constructively. Experience in handling large monitoring tool setups and migrations to new tools will be beneficial, as well as familiarity with the GSI Domain (Global System Integrator). Your flexibility to work a flexible schedule will be an asset in this role. Capgemini is a global leader in business and technology transformation, committed to accelerating the transition to a digital and sustainable world. With a diverse team of 340,000 members in over 50 countries, Capgemini leverages its 55-year heritage to deliver end-to-end services and solutions. By unlocking the value of technology through AI, cloud, and data capabilities, Capgemini addresses the comprehensive business needs of its clients. Join us in creating a more sustainable and inclusive world while making a tangible impact on enterprises and society.,