829 Itil Processes Jobs - Page 3

Location : PAN INDIA HCL ( Except Gurgaon Kolkata ) Ability to Lead offshore & work with Onshore teams effectively in a diverse environment Identifyclient organization's strengths and weaknesses and suggest areas of improvement. Review requirements/specifications in business processes and recommendations with proposed solution. Develops& Unit Testfunctional specifications and system design specifications for client engagements. Lead the developers along with ownership to develop and deliver the bug free work packages Works with client personnel toidentifyrequired changes and Manages client expectations effectively ifrequired Communicates needed changes to team and reviews. Assistsin the faci...

About the role: In this opportunity as Senior Application Support Analyst - Informatica ,you will: Experience on Informatica support. The engineer will be responsible for supporting Informatica Development, Extractions, and loading. Fixing the data discrepancies and take care of performance monitoring.Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycl...

Skill: Linux Migration Engineer Notice Period:Immediate. Employment Type: Contract 10+ years of experience in UNIX/Linux infrastructure. Expert level knowledge of Linux ( Solaris/AIX knowledge is preferred ) Expert knowledge of Veritas Cluster Server (VCS) Very Good understanding of SAN/NAS setup for Linux/Unix Servers. Strong knowledge to support SAN/NAS Migrations. Experience Troubleshooting TCP/IP, Routing, DNS, NFS. Experience in VMware/ESX servers to configure and support Linux VMs Ability to develop Shell Scripts as per requirements. Effective in dealing with Crisis calls/Critical issues for business critical services Excellent troubleshooting and analytical skills Ability to work unde...

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Role Overview: You will be a key member of an Agile development team at Illumina, working as a ServiceNow QA Analyst to ensure the quality and functionality of the ServiceNow platform. Your role involves leveraging your deep understanding of QA principles to design, execute, and maintain a comprehensive testing strategy. Key Responsibilities: - Partner with business analysts, developers, and stakeholders to understand new features, functionalities, and requirements to build comprehensive test plans. - Develop and document test cases, test strategies, identify test areas for automation and other test artifacts. - Collaborate with business analysts and stakeholders to create User Acceptance Te...

As a DevOps Specialist at Claidroid Technologies, your role will involve ensuring high uptime, automated deployments, and secure middleware infrastructure across enterprise platforms. **Key Responsibilities:** - Linux Server Administration in production and pre-production environments. - Middleware support on JBoss and Tomcat platforms. - Managing CI/CD pipelines using Jenkins, Ansible, and Helm. - Administering Docker, Kubernetes, Openshift, GitHub, and user access. - Supporting business-critical certificate renewals, VMWare upgrades, and Linux patching. - Handling tickets via ServiceNow, JIRA, and working within ITIL processes. - Monitoring applications using industry-standard tools; knowl...

As an experienced professional in the field of IT Service Management and Transformation services, you will be responsible for the following key responsibilities: - Possessing a minimum of 5 years of relevant experience, with a focus on ITSM and Transformation services practice. - Demonstrating 2-3 years of hands-on experience with ServiceNow, specifically working on third party integrations with a preference for ADO. - Showcasing proficiency in JavaScript and various web development technologies. - Implementing ITSM and Integrations with a strong emphasis on customization and development. - Utilizing ServiceNow APIs to enhance functionality and performance. - Developing and customizing Servi...

Walk-In Drive at Safran Digital Campus (DIGIT) Mumbai Position: Workplace Incident Manager Experience: 3 to 5 Years Domain: Service Delivery Location: Mumbai About Safran: Safran is a French-based global product MNC and a recognized world leader in Aerospace, Defence, and Space technologies, with a presence in 27+ countries and a global workforce of 90,000+ employees. The Safran Digital Campus (DIGIT) is the technology backbone driving Safrans global digital transformation. From cloud infrastructure to automation, data engineering, and workplace modernization, DIGIT empowers Safrans innovation across all business domains. Joining Safran means being part of a dynamic global organization where...

As an SAP S/4 Technical Release Management Engineer at McCain Foods(India) P Ltd in Gurgaon, your role involves overseeing the deployment and maintenance of SAP S/4HANA systems to ensure seamless integration of new releases and updates. Your responsibilities and qualifications for this position are outlined below: Key Responsibilities: - Release Planning and Coordination: Develop and manage release schedules, ensuring alignment with project timelines and business objectives. Coordinate with cross-functional teams to prepare, validate, and deploy releases. - Deployment Management: Oversee the deployment of SAP S/4HANA releases, ensuring changes are safely migrated into the production environm...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyze, and log issues before they escalate to maintain service quality. - Collaborate closely with other teams and clients to provide second-level support, ensuring se...

As an experienced IT Service Manager, you will be responsible for overseeing end-to-end IT service delivery and operations for a global shoe brand, ensuring smooth IT services, meeting business requirements, and providing exceptional user experience in a fast-paced retail environment. Key Responsibilities: - Manage IT service delivery and operations aligning with business goals. - Ensure adherence to SLAs, KPIs, and ITIL best practices. - Oversee incident, problem, and change management processes. - Coordinate with global and regional IT teams for seamless service support. - Lead vendor management for IT infrastructure and application services. - Handle major incident escalations and drive r...

Job Description: You will be responsible for the following: - Overseeing ServiceNow admin activities, configuration, and development with at least 5 years of experience - Demonstrating strong expertise in ServiceNow, particularly with the CMDB Module and Components - Handling core ServiceNow modules such as Incident, Problem, Change, and Request Management - Understanding and implementing ITIL processes within ServiceNow Please note: No additional details about the company were provided in the job description.,

Work Your Magic with us! Ready to explore, break barriers, and discover moreWe know youve got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich peoples lives with our solutions in Healthcare, Life Science, and Electronics Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet That's why we are always looking for curious minds that see themselves imagining the unimaginable with us, Company Overview: At Merck KGaA, Darmstadt, Germany, we are a leading science and technology company dedicated to advancing healthcare, life science, and electronics With around 63,000 employees world...

Project description We are seeking a motivated and skilled Developer to join our dynamic team working on the design, development, and support of enterprise-grade applications for capital markets. The role involves contributing to the development of cutting-edge solutions in a collaborative Agile environment, with a focus on .NET technologies and modern web frameworks. The project spans across multiple business areas, including Front Office and Foreign Exchange, and aims to deliver high-performance, scalable applications integrated with cloud technologies. Responsibilities Design, develop, and maintain high-quality, scalable applications using C#/.NET, ASP.NET, and React. Collaborate with cro...

Role & Responsibilities Changes management in customer devices for remote management of devices and onboarding of Monitoring tool First point of escalation for all technical and process issues during transition. Ensure proper communication and quick resolution as a crisis manager. Timely escalation to management Plan and schedule Changes coordinating with different stakeholders. Perform Service Requests based on Standard Operating Procedures Service incidents and queries within the agreed service levels Follow quality / security process defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents Hardware tr...

We are seeking a talented Lead Java Engineer with a passion for frontend development using Angular and a strong background in backend technologies. We require experienced engineers ready to contribute to critical application and product development initiatives. Join our team and leverage your expertise to develop innovative, user-friendly web applications tailored to our evolving industry needs. Responsibilities Maintain and support the IQ product within the Identity Management system Triage, refine, and manage incidents effectively Troubleshoot incidents and perform root cause analysis Fix bugs and verify resolutions Achieve unit test coverage and promote test automation Establish tools to ...

Location - PAN India WO value - 200K Preferred Requirements ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting ser...

WO Value -220 Location - PAN India Preferred Requirements ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting servi...

WO Value - 200k Location - PAN India Preferred Requirements ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting ser...

We are seeking a talented Lead Java Engineer with a passion for frontend development using Angular and a strong background in backend technologies. We require experienced engineers ready to contribute to critical application and product development initiatives. Join our team and leverage your expertise to develop innovative, user-friendly web applications tailored to our evolving industry needs. Responsibilities Maintain and support the IQ product within the Identity Management system Triage, refine, and manage incidents effectively Troubleshoot incidents and perform root cause analysis Fix bugs and verify resolutions Achieve unit test coverage and promote test automation Establish tools to ...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Solution Architect, you will engage in a dynamic and collaborative environment where you will translate client requirements into innovativ...

We are hiring a skilled ServiceNow Developer remote contract role (EST shift). The ideal candidate will have 5- 9 years of experience in developing, configuring, and maintaining ServiceNow ITSM and CMDB modules. The role involves working on integrations, automations, and maintaining CMDB accuracy while adhering to ITIL and ServiceNow best practices. Candidates must be immediate joiners and available full-time as per company timings. Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

As a Data Analyst with 2-5 years of experience, you will be required to have strong proficiency in Power BI development. You should have expertise in SQL, data modeling, and database management systems. It is essential to have experience with ETL tools and data integration processes. Your role will involve utilizing strong analytical skills to interpret complex data and present insights clearly. You are expected to have knowledge of IT infrastructure, system monitoring, and performance metrics. Excellent communication skills are necessary as you will be working with cross-functional teams. Your role may also include working with Azure Data Services, Power Platform, or Microsoft Fabric. Knowl...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyse, and log issues before they escalate to maintain service quality. - Collaborate closely with other teams and clients to provide second-level support, ensuring se...

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, your role is crucial in maintaining the IT infrastructure and systems for the clients. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems to ensure the smooth running of operations. Your contribution will be key in restoring services promptly and ensuring client satisfaction. Key Responsibilities: - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyze, and log issues to prevent escalations, thus maintaining service quality. - Collaborate with other teams and...