832 Itil Processes Jobs - Page 23

As a Senior ServiceNow Developer specializing in Customer Service Management (CSM), you will play a crucial role in our growing ServiceNow team. Your primary responsibilities will involve designing, developing, implementing, and supporting ServiceNow CSM applications to enhance customer engagement and service delivery capabilities. Your expertise in ServiceNow CSM architecture, scripting, integration skills, and ITIL processes will be essential in leading the technical design and development of various CSM solutions. Collaboration with stakeholders is key to delivering scalable and high-performance CSM solutions tailored to meet business needs. Key responsibilities include customizing and en...

You have 5+ years of overall experience in Cloud Operations, with a minimum of 5 years of hands-on experience with Google Cloud Platform (GCP) and at least 3 years of experience in Kubernetes administration. It is mandatory to have GCP Certified Professional certification. In this role, you will be responsible for managing and monitoring GCP infrastructure resources to ensure optimal performance, availability, and security. You will also administer Kubernetes clusters, handle deployment, scaling, upgrades, patching, and troubleshooting. Automation for provisioning, scaling, and monitoring using tools like Terraform, Helm, or similar will be implemented and maintained by you. Your key respons...

As an OpenText Lead, you will be responsible for configuring and integrating OpenText Content Suite, particularly with Salesforce. Your primary duties will include configuring OpenText Content Suite components, developing and managing APIs for integration, integrating OpenText with Salesforce using xECM connector, working on Oscript development and custom API wrappers, guiding and training L1 & L2 support teams, ensuring adherence to best practices for system changes and performance, and collaborating closely with internal teams for seamless operations. It would be beneficial if you have knowledge of ITIL processes, experience with Box connectors for Salesforce, and exposure to other enterpr...

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. Your key responsibilities will include monitoring work queues, resolving incidents/requests within agreed SLA, updating tickets with resolution tasks, analyzing issues and errors, providing second-level support, communicating with other teams and clients, and executing changes with clear risk identification and mitigation plans. You will work on automation efforts f...

As a Security Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in ensuring our clients" infrastructures are secure, robust, and continuously operational. Your responsibilities will involve proactively identifying and resolving technical incidents, conducting necessary checks, and utilizing monitoring tools to maintain optimal performance. It will be your duty to ensure that all assigned infrastructure at client sites is appropriately configured, installed, tested, and operational right from the beginning. You will be actively involved in investigating third-line support calls to identify the root causes of incidents and problems. Daily interactions with clients will b...

We are looking for a Team Lead - IT Operations to oversee our Technical Operations team, ensuring the monitoring of jobs and servers and secure file transfers. This role requires a strong technical foundation, hands-on troubleshooting skills, and team leadership experience. The ideal candidate will drive operational excellence, process automation, and team development, ensuring high availability and reliability of mission-critical systems. Key Responsibilities: Team Leadership: Manage, mentor, and guide the TechOps team. Job & Server Monitoring: Oversee job schedules, detect failures, and ensure uptime. File Transfers: Manage and secure SFTP, MFT, and automated file transfers. Incident Manag...

Critical Skills to Possess: Deep understanding of server/network infrastructure and cloud platforms (AWS/Azure/GCP). Strong troubleshooting across app tiers: web servers (Apache, Nginx, IIS), app servers (Tomcat, JBoss, WebLogic), and DBs (SQL Server, Oracle, MySQL). Experience working with ITSM tools like ServiceNow, BMC Remedy , and Ivantic Service Management . Familiarity with CI/CD and DevOps tools is a plus (Jenkins, Git, Docker). Sound knowledge of ITIL processes (Incident, Problem, Change Management). 24*7 Role Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Roles and Responsibilities: Own high-severity and esc...

You have an exciting opportunity to join our team as a Server Management Administrator with 3-6 years of experience in Linux server administration. As a Server Management Administrator, you will be responsible for server installation, maintenance, decommissioning, and troubleshooting in both physical and virtual environments. Your expertise in Linux OS operations, hypervisor operations (XEN and VMware), LVM, DNS, LDAP, and IPTables will be crucial in ensuring the smooth operation of our server landscape. In addition to your Linux proficiency, you should have a basic understanding of at least one public cloud platform such as AWS, Azure, or GCP. Knowledge of automation tools like Chef, script...

We are looking for a dynamic IT Support Analyst to provide hands-on technical suppor. The role involves troubleshooting hardware/software issues, assisting users with IT services, and ensuring a smooth user experience in line with ITIL processes.

The Product Support Representative position at FIS is a full-time role suitable for experienced individuals with a Bachelor of Commerce/Business degree. In this role, you will be responsible for providing in-depth product support to FIS clients. Your primary tasks will include addressing customer concerns related to installation, operation, maintenance, and product application. You will work closely with clients to troubleshoot problems with equipment or software applications and suggest appropriate corrective actions. Furthermore, you will document customer information and recurring technical issues to contribute to product quality improvement programs and product development. To succeed in...

As a Software Engineer, you will be responsible for delivering features for a Product within a business chain as a member of a Feature Team. Working autonomously and following a continuous improvement approach, you will be expected to possess generic skills such as requirement analysis, understanding user stories, and developing and writing Unit Tests under the supervision of a Senior Developer. It is crucial to adhere to coding standards, clean coding practices, and craftsmanship practices while also being proficient in adopting tools in your projects. Furthermore, having Full Stack Development Skills and understanding at least one backend and front end technologies are essential for this r...

You will be joining a global technology company headquartered in Santa Clara, California, that specializes in helping organizations leverage data to drive digital transformation, enhance operational efficiency, and achieve sustainability. With over 100 years of experience in operational technology (OT) and more than 60 years in IT, we aim to unlock the power of data from your business, people, and machines. Our solutions help enterprises store, enrich, activate, and monetize their data to enhance customer experiences, create new revenue streams, and reduce business costs. Trusted by over 80% of the Fortune 100 for data solutions, our consolidated revenues for fiscal 2024 were approximately $...

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. As a ServiceNow Business Analyst at Servin AI, your primary responsibility will involve bridgi...

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. You will be responsible for reviewing client requests or tickets, applying your technical expertise to resolve them within the service level agreements (SLA), and providing second-line support for incidents and requests with a medium level of complexity. Additionally, you may also contribute to project work as needed. Key Res...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role involves providing except...

Candidate Specification & Job Responsibilities: Candidate must have 7+ years on experience with Atlassian JIRA and Confluence administration in enterprise environments Validate the information received using Existing guidelines Deepens; expertise in JIRA configuration, including complex workflow creation, automation, and JQL. Strong command of Confluence Space and template design, user management, and governance Proven experience working in Agile/DevOps/ITSM frameworks Experience with Script Runner, Automation for JIRA, Insight, and other Marketplace apps. Strong understanding of Atlassian Cloud vs Server/Data Centre architectures and migration considerations Proficient with REST API Integra...

As the Operations Management Team Lead for Run Services at ABB, you will be part of a dedicated team that is committed to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, along with our focus on diversity, inclusion, and equal opportunities, drive us to empower everyone to create sustainable solutions. You will report to the IS Service Owner of Run Services and play a crucial role in driving operations, optimizing IT service delivery, and mentoring a high-performing team. In this role, you will lead and mentor a team of 4-8 operations professionals, ensuring smooth service delivery and technical excellence. Your responsibilities will include ownin...

Job Description: As an Infra Implementation Svcs Lead, you will lead the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for managing the team, collaborating with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. Your typical day will involve making team decisions, engaging with various teams, and contributing to key decisions. You will also be expected to be an SME in ServiceNow IT Service Management and ensure the successful execution of projects. Roles & Responsibilities: Expected to be an SME in ServiceNow IT Service Management, col...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providi...

As a Service Management Analyst at Deutsche Bank, you will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales, or via the internet in the Private Bank Germany Service Operations department based in Pune, India. Your role will focus on maintaining the stability of applications through Incident Management and Problem Management processes. Your expertise in application knowledge and understanding of business processes will be crucial assets in ensuring effective services are provided. Your main responsibilities will include monitoring and tracking activities, analyzing and resolving issues, preparing reports and meetings, and e...

Linux -VCS Knowledge & Experience / Qualifications (For the role not the role holder. Minimum requirements of the role.) Minimum Five Years of experience in UNIX/Linux Infrastructure. Expertise on Administration and troubleshooting of UNIX Operating System (Linux/Solaris/AIX) Great knowledge on VMWare, Symantec Storage Foundation, Veritas Cluster Server (Configuration/Troubleshooting) Troubleshooting of VERITAS Volume Manager, VERITAS Cluster Server and VERITAS Netbackup Client. Ability to develop UNIX Shell Script. Understating of LVM/SVM Understanding of Network OSI Model, TCP/IP and Routing. Good knowledge of RAID Levels such as RAID-0, RAID-1, RAID-1+0, RAID-5. Able to manage and configu...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incide...

As a Networking Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a high level of service to clients by proactively identifying and resolving technical incidents and problems. Your responsibilities include ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational. You will be conducting necessary checks, applying monitoring tools, responding to alerts, and identifying problems and errors in a timely manner. You will be responsible for managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. Your role will involve investigating suppo...

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have e...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing a...