833 Itil Processes Jobs - Page 22

As an Infra Implementation Svcs Lead, you will lead the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for managing the team, collaborating with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. Your typical day will involve making team decisions, engaging with various teams, and contributing to key decisions. You will also be expected to be an SME in ServiceNow IT Service Management and ensure the successful execution of projects. Expected to be an SME in ServiceNow IT Service Management, collaborate and manage the team to perform eff...

Within CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality, and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP, and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services. As a Technical Support Specialist - Firewall, you will be responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Your role will involve working on technical design, functionality, configuration, performance, and quality of connectivity. This position is integ...

You will be responsible for overseeing and managing the end-to-end application delivery across various platforms such as Java J2EE, Microsoft, SAP, etc. You will need to ensure that all application managed services are compliant with organizational policies, data privacy regulations, and security standards. Additionally, you will be required to build and configure automation tools to optimize application monitoring, deployment, and support processes. You will also play a key role in solutioning application-related RFPs and Bids from an end-to-end perspective and creating enterprise architecture solutions. As a Subject Matter Expert (SME) for application development, solutioning, maintenance,...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities will include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective will be to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and indepen...

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they e...

As a key resource within the Audit Management Office (AMO), you will ensure effective coordination and management of audits and inspections involving Data, Digital & IT (DD&IT) systems and processes. This includes supporting GxP audits (e.g., GMP, GCP) and regulatory inspections by authorities such as FDA, EMA, MHRA, and Swissmedic. Your role as an associate will involve acting as a liaison, ensuring that relevant DD&IT subject matter experts address audit queries and deliver required documentation in a timely and accurate manner. Additionally, you will be responsible for monitoring audit findings, overseeing remediations, and driving continuous improvement in audit readiness. Govern process...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. Providing technical support to field engineers, technicians, and product support personnel diagnosing,...

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in ensuring the security of our clients" systems. You will be responsible for conducting regular assessments of deployed security solutions to identify vulnerabilities and recommending and implementing enhancements based on your findings. Your expertise in endpoint protection methods and cybersecurity technologies, including adaptive technologies, antivirus, firewalls, and intrusion detection systems, will be essential in this role. In this position, you will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients efficiently. Your primary obje...

Providing round-the-clock database support, including handling incidents, requests, and changes. Automating regular patch deployments, installations, and other routine tasks. Designing and developing scalable database architectures to meet business requirements, along with recommending hardware and network solutions. Optimizing data storage, retrieval, and indexing for improved performance efficiency. Ensuring data integrity, security, and compliance with industry standards. Collaboration with application developers, system administrators and other teams to enhance database operations and support. Use of Performance Monitor, optimizing queries, and tracing long-running queries, blockages, an...

You are Hitachi Vantara, the data foundation trusted by the world's innovators, providing resilient, high-performance data infrastructure for customers across various industries. By automating, optimizing, and innovating with data, you enable businesses to achieve incredible results, as seen in projects like the Las Vegas Sphere. As you prepare for the next phase of growth, you seek individuals who thrive in a diverse, global team environment and are passionate about making a real-world impact through data. Your expertise is needed in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management), and automation implementation. The role demands advanced t...

You will be working for Illumina, a leading developer, manufacturer, and marketer of life science tools and integrated systems focused on making genomics useful for all. Illumina's integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is dedicated to technology activities that will drive innovation in healthcare and medical research. If you are passionate about contributing to challenging projects that utilize cutting-edge technology to shape the future of healthcare, this is an excellent opportunity to be part of an exceptional team. As a ServiceNow QA Analyst / Engineer at Illumina, you will play a vital role in ensuring the quality and functionality of t...

You are a skilled and experienced Lead Application Support Specialist responsible for providing end-to-end support for enterprise business applications. Your primary focus will be on incident resolution, service request management, problem analysis, and system administration to ensure the smooth operation and minimal disruption of critical business systems. With 8 to 10 years of experience in IT Application Support or related roles, you hold a Bachelor's degree in Computer Science, Information Technology, or a relevant field. Your key responsibilities include delivering day-to-day operational support for enterprise applications such as DocuSign, MK Denial, OneTrust Privacy Impact Assessment ...

At PwC, our managed services team focuses on providing outsourced solutions and support to clients across various functions. We help organizations streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Our team is skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC are responsible for transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. Your role will involve continuous improvement and optimization of managed services processes, tools, and services. As a...

You will be responsible for managing the Veritas Backup systems at our company in Mumbai (Jogeshwari). Your role will involve having a strong understanding of design, implementation, and troubleshooting for various backup technologies. You should possess 2-5 years of experience in Veritas Backup and have strong skills in Veritas Administration at an L2 level. Your day-to-day tasks will include managing and monitoring backup jobs, reporting, escalating failed jobs, scheduling adhoc backups, monitoring capacity utilization, and maintaining audit trails. You will also be expected to manage and maintain the backup systems, ensuring their smooth operation. Experience with deduplication storage sy...

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for delivering a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your role involves proactively monitoring, investigating, and resolving technical incidents and problems to restore service to clients, all while maintaining service level agreements (SLAs). You will primarily focus on second-line support for incidents and requests of medium complexity and may also contribute to project work when required. Your key roles and responsibilities will include: - Monitoring work queues and resolving incidents/requests within agreed SLAs - Updating tickets with...

As a Technical Support Specialist - Firewall at Nokia within CDO Infra Networks, you will play a crucial role in managing the IT service management for various network technologies. Your responsibilities include analyzing and resolving production network issues, providing operational shift support in the US time zone, owning incident ticket resolution, engaging with OEMs and service providers for issue resolution, performing advanced troubleshooting for complex network security issues, conducting security assessments and audits, and developing comprehensive documentation for firewall and proxy configurations. You will need to have a Bachelor's degree or engineering degree in Telecommunicatio...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate clo...

At PwC, our team in managed services specializes in providing outsourced solutions and supporting clients across various functions. We assist organizations in streamlining their operations, cutting costs, and enhancing efficiency by managing key processes and functions on their behalf. Our expertise in project management, technology, and process optimization enables us to deliver top-notch services to our clients. If you join our managed service management and strategy team at PwC, your focus will involve transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. Your responsibilities will include working on continuous improvement, opt...

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in delivering exceptional service to clients by proactively identifying and resolving technical incidents. Your responsibilities will include ensuring the configuration, testing, and operational status of client infrastructure through your deep technical expertise to address complex problems and enhance service quality. Your day-to-day tasks will involve pre-emptive service incident resolution, conducting product reviews, and implementing operational improvements. You will handle high-complexity tickets, perform advanced tasks, and offer diverse solutions while maintaining zero missed service level...

You should have 4-7 years of experience in IT infrastructure and operations, with at least 3 years of hands-on experience in AI/ML technologies in an operational context. Your expertise should include AI OPS Solution designing, IT infrastructure, and Automation. It is important that you possess hands-on experience in developing and implementing AI solutions using AIOps platforms and tools such as BMC Helix, Dynatrace, and Splunk. Prior experience with AI/ML algorithms and libraries, specifically PYTORCH, is required. Additionally, you should have a strong understanding of cloud platforms like AWS, Azure, GCP, and container orchestration using Kubernetes. Proficiency in programming languages ...

We are looking for a skilled Middleware Administrator with a minimum of 5 years of hands-on experience, including strong production support experience in managing and troubleshooting middleware platforms. The ideal candidate will possess deep expertise in administering Linux/Windows servers along with enterprise middleware tools such as IBM App Connect, IBM API Connect, IBM WebSphere, and IBM MQ. The role demands a proactive approach to incident management, root cause analysis, and environment stability, making support experience a must. Key Responsibilities: Install, configure and maintain middleware platforms such as IBM App Connect, IBM API Connect, IBM WebSphere, and IBM MQ. Provide L2/L...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in probl...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Financial Asset Management Good to have skills : Business Requirements AnalysisMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:- Leading the Financial Asset Management product for client with respect to UK/Europe compliance standard. Required to troubleshoot and resolve functional Bravura Sonata product issues. Strong understanding of the Bravura Sonata platform and its functionalities is required to lead the technical product issues. Cont...

You are an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, with at least 3 years in a service manager or lead role. You possess excellent verbal and written communication skills, enabling effective interactions with both clients and technical teams. Your expertise includes incident management, problem management, and service monitoring, along with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy. You are well-versed in ITIL processes and frameworks and exhibit strong analytical, reporting, and documentation capabilities. Additionally, you have worked with Jira and Confluence and have practical experi...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will play a crucial role as the first point of contact for clients, ensuring the continuous functionality of their IT infrastructure and systems. Your responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems, primarily focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective will be to uphold service level agreements without any misses. On a daily basis, you will be monitoring client infrastructure and solutions to detect and address problems and errors either before or as they arise. You will be tasked ...