832 Itil Processes Jobs - Page 20

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary responsibility is to provide exceptional service to clients by proactively identifying and resolving technical incidents. You will leverage your deep technical expertise to ensure that client infrastructure is configured, tested, and operational. Your role involves solving complex problems, enhancing service quality, and managing high-complexity tickets to meet service level agreement (SLA) conditions. Pre-emptive service incident resolution, product reviews, and operational improvements are part of your daily tasks. You will work across various technology domains such as Cloud, Security, Networking, and Applicati...

You will be responsible for supporting, maintaining, and troubleshooting F5 BIG-IP devices, including LTM, GTM/DNS, APM, and ASM modules. This role entails handling incidents, service requests, and changes while ensuring high availability and security of network services. Your duties will include monitoring, maintaining, and troubleshooting F5 BIG-IP load balancers, performing L2-level support for production incidents, implementing and validating F5 configurations, collaborating with L3 teams for complex escalations, applying firmware upgrades and patches, assisting in capacity planning and performance optimization, and working on F5 iRules and automation scripts. You will also be required t...

You will be joining Hitachi Vantara, a company known as the data foundation trusted by the world's innovators. The resilient and high-performance data infrastructure provided by Hitachi Vantara enables customers across various industries, from banks to theme parks, to focus on achieving remarkable outcomes with data. For instance, the Las Vegas Sphere showcases how businesses can automate, optimize, innovate, and impress their customers with the help of Hitachi Vantara. Currently, the company is preparing for its next phase of growth and is seeking individuals who enjoy working as part of a diverse global team and are enthusiastic about creating a real-world impact with data. As an expert in...

You should have a strong understanding of SAP Basis principles and best practices along with experience in SAP system installation, configuration, and maintenance. Your proficiency in troubleshooting and resolving technical issues related to SAP will be crucial. Knowledge of SAP security concepts and best practices is required, as well as experience with system upgrades, patching, and performance tuning. Strong analytical and problem-solving skills are a must, along with excellent communication and teamwork abilities. Experience with database management (e.g., Oracle, SQL Server) and familiarity with ITIL processes and methodologies will be beneficial.,

As a Solution Architect in our IT Services industry based in Chennai, Tamil Nadu, India, you will be responsible for configuring and managing various Cloud Services. In this full-time position, with over 15 years of work experience, you will play a key role in handling escalated production issues, problem tickets, and providing effective solutions. Your expertise will guide the support team in troubleshooting activities and ensure timely resolution of customer issues. Your primary responsibilities will include taking ownership of reported customer problems, conducting in-depth research, diagnosing issues, and identifying optimal solutions to address customer concerns. A strong background in ...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. Embracing diversity and inclusion, it's a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities, and expanding skills and expertise. Encouraged to further your career within the global team, prepare for future advancements. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Proactively monitor, identify, investigate...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You are the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. You collaborate closely with other teams...

To successfully fulfill the role of a Solution Architect for Oracle products, you will be required to attend meetings with potential customers to understand their technical and business needs. You will need to create tailored solutions around Oracle services, including cloud technologies, and deliver them in a professional manner and within agreed timeframes. Your responsibilities will also include preparing and delivering technical presentations, especially to C-Level executives, highlighting the key benefits and differentiators of Oracle services. Collaboration with the sales team to identify customer issues and provide suitable solutions will be a crucial part of your role. You will be ex...

As a member of the Business Application Consulting team at PwC, you will specialize in providing consulting services for various business applications to help clients enhance their operational efficiency. Your role will involve analyzing client requirements, implementing software solutions, and offering training and support for the seamless integration and utilization of business applications. By connecting Salesforce with other systems, applications, or databases, you will facilitate the smooth flow of data and process automation. Your responsibilities will include designing, developing, and implementing integration solutions using various technologies and tools such as Salesforce APIs, mid...

As an experienced Quality Assurance professional with 5-8 years of overall QA experience, you will be responsible for various key responsibilities related to the ServiceNow platform. Your primary duties will include defining test strategy, scenarios, traceability matrix, and success criteria. You will collaborate with functional consultants and client UAT teams to ensure smooth coordination. Managing defect triage, retesting, and sign-off procedures will be crucial aspects of your role. Additionally, you will be involved in supporting test automation planning where applicable. To excel in this role, you must possess strong testing experience in ServiceNow SPM (Strategic Portfolio Management)...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA makes a difference to clients and society. Embracing diversity and inclusion, it provides a workplace where you can grow, belong, and thrive. Your day at NTT DATA As a Managed Services Cross Technology Engineer (L1), your role involves providing a managed service to clients to ensure the operational status of their IT infrastructure and systems. You are responsible for proactively identifying, investigating, and resolving technical incidents and problems, thereby restoring service to clients by managing incidents to resolution. Th...

As a Database Administrator SME with over 10 years of experience in database administration, including 5 years specifically in Exadata DMA, you will be responsible for managing and optimizing database infrastructure components. Your primary focus will be on Exadata admin consulting and Oracle database management, with optional experience in Mongo. Your role will require proven expertise in Oracle RDBMS architecture and design, RMAN Backup & Recovery, Security, Data Guard, ASM & RAC. Proficiency in troubleshooting complex performance issues, Oracle Database Patching, Upgrades & Migrations, as well as monitoring & performance analysis through OEM will be essential. Experience in Oracle Golden ...

You should have a stronghold on Mainframe & Database Architecture, with expertise in Mainframe Database concepts. You will be required to work closely with various vendors & application teams to troubleshoot application issues. Your role will involve hands-on knowledge in Mainframe Database offline & online Utilities, as well as experience with ISV tools like BMC and CA products. Additionally, you should have hands-on experience in Mainframe Db2 System Upgrades and Migration activities, as well as proficiency in SMP/e tools. A basic understanding of DR concepts and the DBA role in DR activities is also necessary. Your knowledge of JCL and its various concepts will be essential for this role,...

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimizing of the managed ...

This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Enterprise Commissions, Territories, Commissions Reporting, Java, Linux, Microsoft , relational databases, message queuing, AWS cloud services, and more....

As a Security Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational efficiency of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients while adhering to service level agreements (SLA). Your focus will be on second-line support for incidents and requests of medium complexity, contributing to project work when necessary. Your key roles and responsibilities include proactively monitoring work queues, resolving incidents/requests within agreed SLAs, updating tickets with reso...

As an Incident Manager, your primary responsibility will be to manage and resolve incidents efficiently to minimize their impact on business operations. You will be in charge of monitoring and overseeing the Network Operations Centre (NOC) activities. It will be essential for you to implement and maintain routing and switching protocols effectively. Ensuring adherence to ITIL processes and best practices will be a crucial aspect of your role. Root Cause Analysis (RCA) for incidents and the development of Standard Operating Procedures (SOPs) will also fall under your purview. Collaboration with cross-functional teams will be key to ensuring timely resolution of incidents. Accurate documentati...

As a Rubrik Admin, you will be responsible for designing, implementing, managing, and maintaining Rubrik backup solutions. Your role involves configuring, scheduling, and taking manual backups for various operating systems. You should have a strong background in Rubrik Backup Administration, particularly with high-end storage devices. You will act as a subject matter expert, providing direct technical support for planning, coordinating, installing, implementing, and testing releases, upgrades, or changes to backup solutions. Developing, documenting, and maintaining procedures for system utilities such as backup/restore, performance tuning, and configuration of environments will also be part ...

You should have a minimum of 4+ years of experience in IT service management, specifically focusing on incident management. Possessing an ITIL Foundation or Intermediate or Expert certification would be advantageous. Your responsibilities will include managing incidents, major incidents, and problems, preferably in a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies, as well as proficiency in ITIL processes and best practices. Strong analytical and problem-solving skills are essential for this role. Effective communication and collaboration skills are necessary to engage with cross-functional teams. Additionally, yo...

You should have a minimum of 4+ years of experience in IT service management, focusing on Configuration management. Possessing ITIL Foundation or Intermediate or Expert certification would be an added advantage. Your responsibilities will include managing Configuration Management and CMDB administration, preferably within a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies. Familiarity with data quality management principles and practices is essential. A strong grasp of ITIL processes and best practices is required. Excellent analytical and problem-solving skills are a must. You should also have strong communication...

The Lead Technology Specialist - ServiceNow CMDB/ITOM position in Bangalore requires an experienced CMDB Technical Analyst to be a part of the Information Management (IM) function. The primary responsibilities include administering and executing configuration management changes, ensuring CMDB data integrity & robustness, and working closely with the IT ServiceNow System Admin and process owners within IT. The ideal candidate should have strong stakeholder management skills to gather, analyze, and launch requirements related to ITSM, ITOM, CMDB, and Asset areas. Additionally, the candidate will work in an international, distributed, and multi-functional team with an agile mindset and methodol...

As a member of the ANSR team supporting Land O'Lakes" Global Capability Center (GCC) setup in India, your role involves ensuring the smooth transition of operations to Land O'Lakes GCC within the next two years. Land O'Lakes, a renowned player in the dairy industry, is committed to leveraging technology to enhance its agricultural practices, incorporating advanced analytics and precision farming techniques for improved efficiency. Your responsibilities will include day-to-day monitoring and maintenance of the enterprise event management and system monitoring framework, particularly focusing on ServiceNow ITOM and Discovery. This entails analyzing system monitoring messages, collaborating wit...

As a Security Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients to ensure the operational integrity of their Firewall infrastructure. Your primary goal will be to proactively identify, investigate, and route incidents to the correct resolver group to ensure zero missed service level agreement (SLA) conditions. This role focuses on offering first-line support for standard and low complexity incidents and service requests, while also potentially contributing to project work when needed. Your key roles and responsibilities will include monitoring client infrastructure and solutions, identifying problems and errors before or when they ...

Join our team as a SAP Senior Functional Consultant for a prominent Pharmaceutical company operating in over 100 countries with headquarters in the United Kingdom. You will be part of a functional team dedicated to a significant SAP support and maintenance project across multiple SAP landscapes globally. This role offers you the opportunity to lead, shoulder more responsibilities, and thrive in a dynamic and stimulating work environment. As a Lead Consultant, it is essential to possess extensive functional expertise in your domain along with strong technical knowledge in the FI and CO modules. Your experience in Banking, P2P/SOTC integration, Interface, Internal order, WBS, Idocs, and profou...

What impact you can make: You will be at the forefront of innovation, contributing to our Centers of Excellence (CoEs) across areas like GenAI, Now assist automation, and platform strategy. If you're excited about shaping the future of ServiceNow and driving transformative solutions Role: ServiceNow SME Location: Pune, Mumbai, Bangalore, Chennai Role and Responsibilities: Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features. Defines coding standards for the platform and integrations best practices, as required. Reviews ...