306 Itil Processes Jobs - Page 2

About The Role : Job Title- Operations Engineer, NCT Location- Pune, India Role Description Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported. The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Fix and deliver the customer issues Follow ITIL processes including incident management, change management, release management, problem management and knowledge management Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency. Proactively identify potential incidents and problems as well as availability issues Manage any IT Security incidents that may occur in the application. Identify risk & issues and contribute in Service Management related audits. Perform environment maintenance and management Deploying software tools, processes and metrics Perform standard recurring activities like data and environment refreshes Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues Work closely with other developers, business and systems analysts Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems Ensure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings Work closely with internal teams to stay up to date on product features, changes, and issues Your skills and experience Must be having total 3+ years of experience in application support Must have basic knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other) Must have basic knowledge of MS SQL Sever, SSIS, Tableau and ETL processes Must have advanced knowledge of ITIL processes Educational/Qualifications B.E. / B. Tech. / Master's degree in computer science or equivalent ITIL Certification is good to have How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be at the forefront of designing, building, and configuring applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, making your role crucial in delivering high-quality solutions that align with organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Engage in continuous improvement initiatives to optimize application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management.- Ability to configure and customize ServiceNow modules.- Familiarity with scripting languages relevant to ServiceNow. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team members across functions and may contribute to/support project work as needed. Key Responsibilities: - Ensure that the assigned infrastructure at the client site is configured, installed, tested, and operational. - Perform necessary checks, apply monitoring tools, and respond to alerts. - Identify problems and errors before or when they occur, and log all incidents in a timely manner with the required level of detail. - Assist in analyzing, assigning, and escalating support calls. - Investigate third line support calls assigned, identify the root cause of incidents and problems, and report and escalate issues to 3rd party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct a monthly random review of incidents and service requests, analyze and recommend improvements in quality. - Provide continuous feedback to clients and affected parties, update all systems and/or portals as prescribed by the company. - Proactively identify opportunities for work optimization, including automation of work. - Manage and implement projects within the technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines. - Work on implementing and delivering Disaster Recovery functions and tests. - Perform any other related tasks as required. Knowledge and Attributes: - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance, taking into account possible changing circumstances. - Maintain a positive outlook at work and work well in a pressurized environment. - Ability to work hard and put in longer hours when necessary. - Apply active listening techniques and adapt to changing circumstances. - Place clients at the forefront of all interactions, understand their requirements, and create a positive client experience throughout the total client journey. Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in Information Technology/Computing. - Relevant certifications such as VMware Certified Professional, VMware Certified Specialist, Microsoft Certified, AWS Certified, Veeam Certified Engineer, Rubrik Certified Systems Administrator, Zerto, Google Cloud Platform, Oracle Cloud Infrastructure, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in Engineering function within a medium to large ICT organization. - Seasoned experience of Managed Services. - Excellent working knowledge of ITIL processes. - Seasoned experience working with vendors and/or 3rd parties. - Seasoned experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer where your career growth and development are encouraged within our global team. Join us in pushing the boundaries of what is possible and making a difference for our clients and society.,

You will be part of Hitachi Vantara, a trusted data foundation that enables innovators worldwide to focus on achieving remarkable results with data. From banks to theme parks, our resilient and high-performance data infrastructure empowers businesses to automate, optimize, innovate, and impress their customers. As we pave the way for our next phase of growth, we are seeking individuals who thrive in a diverse, global team environment and are passionate about leveraging data to make a tangible impact. Your role will involve providing expert Advanced NetApp L3 level support, proficiency in CVO ONTAP, familiarity with ITIL processes (Change Management, Problem Management), and experience in automation implementation. You will be responsible for advanced troubleshooting and optimizing NAS systems to ensure high-performance operations. Location: Hyderabad (Work from Office) Key Responsibilities: - Lead SQL development by creating and managing complex queries, stored procedures, triggers, functions, and views to facilitate high-performance data operations. - Implement database optimization strategies through efficient indexing and partitioning to enhance query speed and system performance. - Utilize advanced Python programming skills to build ETL pipelines, automate data workflows, perform data wrangling and analysis. - Develop scalable data models and collaborate with engineering teams to ensure alignment with best practices in database design. - Translate large and complex datasets into actionable insights to support strategic business decisions. - Collaborate with product, tech, and business stakeholders to gather requirements and deliver analytics solutions. - Provide mentorship to junior analysts, ensuring compliance with coding standards, data quality, and best practices. - Create dashboards and reports using visualization tools like Power BI, Tableau, or Python-based libraries (e.g., Plotly, Matplotlib). - Operate in Agile environments with proficiency in Git, JIRA, and continuous integration for data workflows. About us: At Hitachi Vantara, we are a global team of innovators dedicated to co-creating meaningful solutions to complex challenges. By combining engineering excellence and a passion for insight, we transform organizations into data-driven leaders that drive positive impacts on their industries and society. If you are driven by the belief that innovation can shape the future, our team is the ideal place to realize your potential and fulfill your purpose. Our Commitment to Diversity, Equity, and Inclusion: Diversity, equity, and inclusion are fundamental to our culture and identity. We value diverse perspectives, embrace allyship, and foster an empowering culture that enables us to achieve remarkable outcomes. We encourage individuals from all backgrounds to apply, as we believe in supporting your uniqueness and helping you reach your full potential as a valued member of our team. Employee Wellbeing and Benefits: We prioritize your holistic health and wellbeing today and in the future by offering industry-leading benefits, support, and services. We advocate for life balance and provide flexible arrangements that suit your needs. Our commitment to exploring new ways of working fosters creativity and unexpected ideas. By joining our team, you will experience a sense of belonging, autonomy, freedom, and ownership while collaborating with talented individuals who share knowledge and expertise.,

You should have 15 to 18 years of experience and be based in Chennai. Your responsibilities will include managing service desk operations, demonstrating expertise in ITSM and automation tools, possessing a strong understanding of ITIL processes, identifying process gaps in service desk operations and recommending solutions, incorporating AI technologies to modernize the ServiceDesk, showcasing transformation initiatives to customers in the service desk and automation domain, and having knowledge in both application and infrastructure automation, particularly in GenAI related automation.,

You are a seasoned professional with expertise in Advanced NetApp L3 level support, CVO ONTAP, and ITIL processes (Change Management, Problem Management). As a part of the HV Services team at Hitachi Vantara in Hyderabad, India, your role involves optimizing NAS systems for high-performance operations and providing L3-level support for NetApp CDOT in a NAS environment to ensure high availability and performance. Your responsibilities include demonstrating in-depth expertise in NetApp C Mode, managing and troubleshooting SMB/CIFS shares, NFS exports, and dual protocol shares, performing performance analysis and root cause analysis using tools like NetApp Active IQ Manager, and executing patch/microcode upgrades and data migration. You will lead Problem Management activities, implement automation solutions to streamline storage operations, and configure and manage Cluster Aggregates, Volumes, Qtrees, Snapshots, and SVMs while adhering to industry best practices. Collaboration with vendors and cross-functional teams to resolve technical issues, mentorship of BAU support teams, and translating business requirements into scalable technology solutions are also essential aspects of your role. To excel in this position, you should have at least 8 years of hands-on experience with NetApp CDOT (ONTAP) L3 level support, expertise in ITIL processes, and hands-on experience with CVO ONTAP. Candidates with B.E/B.Tech/M.Sc. or equivalent degrees are preferred for this role. At Hitachi Vantara, we are committed to championing diversity, equity, and inclusion. We value diverse thinking, allyship, and empowerment within our team. We offer industry-leading benefits, support, and services that prioritize your holistic health and wellbeing. Our flexible work arrangements and commitment to work-life balance ensure that you can achieve your potential while feeling a sense of belonging and ownership within our global team of innovators.,

As a Network Security Engineer, you will be responsible for managing the day-to-day administration of network firewalls, VPNs, IDS/IPS, and proxy systems. This includes adding, modifying, and validating firewall, VPN, IDS/IPS, and proxy policies and rules based on customer requirements. You will troubleshoot and resolve complex issues related to network security devices and technologies, as well as coordinate the deployment and rebuild of firewall and proxy infrastructure as needed. Additionally, you will be required to provide 24x7 on-call support on a rotational basis. You will leverage automation and scripting tools to streamline and scale security operations, ensuring operational efficiency. It is essential to maintain and update incident, request, and change records as per ITIL processes. You will also participate in problem management and root cause analysis (RCA) activities to ensure long-term resolution of recurring issues, collaborating with teams to improve the security posture and implement best practices. To qualify for this role, you should have a Bachelor's degree in Engineering, Computer Science, or a related field. Strong hands-on experience with enterprise-grade firewalls, such as Check Point, Fortinet, and Palo Alto Networks, is required, with proficiency in at least two. Additionally, proficiency in proxy policy management using tools like Zscaler and Forcepoint is necessary. Experience with cloud-based Web Application Firewalls (WAF) like Imperva, Akamai, F5, or Fortinet is preferred, with expertise in at least two. Familiarity with centralized management platforms like Provider-1 and/or Panorama is also beneficial. Desired certifications for this role include PCNSE (Palo Alto Certified Network Security Engineer), CCSE (Check Point Certified Security Expert), CCNA (Cisco Certified Network Associate), CEH (Certified Ethical Hacker), and Security+ (CompTIA Security+). Key attributes that will contribute to your success in this role include a strong ownership mindset and accountability, excellent analytical and problem-solving skills, self-motivation, commitment to continuous learning, effective communication skills, and the ability to work independently with minimal supervision.,

SeniorSolution Architect for Cloud and Data Centre Infrastructure Managed Services Objective: The Senior Solution Architect for Tooling will be responsible fordesigning, developing, and managing of tooling solution for IT infrastructure.With 15+ years of industry experience, the successful candidate will bringextensive technical expertise and leadership to shape the company's managedservices strategy and deliver high-impact projects. Responsibilities: Lead the design andarchitecture of managed services for Tools in the IT infrastructure,ensuring high availability, scalability, and security. Design and developsolutions on Data Centre, Cloud technology using GenAI and Automation tool. Collaborate with IT team andsenior stakeholders on complex IT projects and initiatives,providing technical guidance and expertise. Good understanding of securityand privacy for IT infrastructure, implementing advancedsecurity measures such as encryption, identity management, and threatdetection. Understanding ofmonitoring tools used in IT infrastructure for peakperformance and availability, such as Nagios, Zabbix, or Prometheus. Analyse and resolvecomplex technical issues related to IT managed servicesimplementation, employing troubleshooting tools and techniques. Help customer in Developingand implement automation processes to streamline data centre and cloudoperations and enhance efficiency, using tools like Ansible, Terraform, orCloudFormation. Stay ahead of industry trends,emerging technologies, and best practices in IT services and make recommendations for continuous improvement. Conduct comprehensivecapacity planning to ensure the IT infrastructure can handlecurrent and future demand, utilizing tools like Capacity Planner or realizeOperations. Provide solution ondisaster recovery and business continuity plans for IT Environment Engage with clients,stakeholders, and executive leadership to understand business requirements andtranslate them into technical solutions, creating detailed design documents andtechnical specifications. Lead technicalpresentations and discussions with clients, partners, and internal teams,demonstrating deep technical knowledge and expertise in data centre and cloudmanaged services. Participate in pre-salesactivities, including conducting Proof of Concepts (PoC), building BoQs,supporting security designs, writing proposals, delivering product-specificpresentations, training, and responding to RFPs and RFIs with commercial proposals. Respond to customerrequests for proposals, develop detailed designs, and create bills of materialsfor cost-effective solutions, ensuring alignment with best practices andcustomer requirements. Qualifications: Bachelorsor masters degree in computer science, Engineering, or related field 15+years of experience in Tooling and ITinfrastructure Strongunderstanding of enterprise IT architecture, and data migration Experiencein system architecture, cloud, and project management Excellentproblem-solving and analytical skills Strongcommunication, collaboration, and leadership abilities Relevantcertifications (e.g., AWAI, Gen AI, Tooling, Infrastructure Solutions Architect) are a plus Knowledgeof Operating System, Compute, Storage, backup, Active Directory, and securitysolutions Desired Skills Expertise in Tooling, IT infrastructure solutions (On-Premises /Cloud-Hosted). Proficiency in cloud computing technologies and architectures. Have done PoC and Demo in past Experience with cloud connectivity and network fundamentals. Proficiency in IT management and orchestration tools (Terraform,Ansible, CloudFormation). Strong understanding of cloud security and compliance (IAM,encryption, threat detection). Knowledge of backup and disaster recovery solutions for cloud anddata centre environments. Familiarity with monitoring and performance management tools(Nagios, Zabbix, Prometheus). Understanding of software-defined networking (SDN) and networkfunction virtualization (NFV). Experience with hybrid cloud environments and multi-cloudstrategies. Knowledge of containerization and orchestration products(Docker, Kubernetes). Strong understanding of IT service management (ITSM) and ITILprocesses.

You are an expert in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management), and experience in implementing automation. Your role involves advanced troubleshooting skills and optimizing NAS systems for high-performance operations. Your primary responsibility will be providing L3-level support for NetApp CDOT in a NAS environment, ensuring high availability and performance. You should demonstrate in-depth expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup, and storage efficiency implementation. Managing and troubleshooting SMB/CIFS shares, NFS exports, and dual protocol shares to ensure seamless data access and performance will be crucial. Performance analysis, troubleshooting, and root cause analysis (RCA) using tools like NetApp Active IQ Manager, OCUM, and OnCommand System Manager are also part of your responsibilities. You will plan and execute patch/microcode upgrades and data migration from other storage arrays to NetApp C Mode, following ITIL Change Management practices. Leading Problem Management activities, including identifying, diagnosing, and resolving complex storage issues, and implementing automation solutions to streamline storage operations will be essential. Configuring and managing Cluster Aggregates, Volumes, Qtrees, Snapshots, and SVMs while adhering to industry best practices is also expected. Collaboration with vendors and cross-functional teams to resolve complex technical issues and ensure smooth operations is a key aspect of the role. Mentoring BAU support teams, contributing as an individual contributor, and translating business requirements into scalable technology solutions are part of your responsibilities. Candidates with B.E/B.Tech/M.Sc. or equivalent degrees are preferred for this role. The job is located in Hyderabad, and it is a work from office position. You will be part of a global team of innovators that harness engineering excellence and a passion for insight to co-create meaningful solutions to complex challenges. Turning organizations into data-driven leaders that can make a positive impact on their industries and society is our goal. If you believe that innovation can inspire the future, this is the place to fulfill your purpose and achieve your potential. At our company, diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We encourage people from all backgrounds to apply and realize their full potential as part of our team. We aim to take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We champion life balance and offer flexible arrangements that work for you. You will experience a sense of belonging, autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.,

You will be part of Hitachi Vantara, a trusted data foundation empowering businesses worldwide to achieve remarkable results with data. By providing resilient and high-performance data infrastructure, we enable customers to focus on innovation and automation, such as seen in the Las Vegas Sphere project. As an expert in Advanced NetApp L3 level support, CVO ONTAP, and ITIL processes, you will play a crucial role in implementing automation and optimizing NAS systems for high-performance operations. Your responsibilities will include leading SQL development, optimizing databases, utilizing advanced Python programming for ETL pipelines, and developing scalable data models. Collaboration with cross-functional teams to deliver analytics solutions, mentorship of junior analysts, and creating visualizations and reports using various tools will be key aspects of your role. Operating in Agile environments with proficiency in Git, JIRA, and continuous integration for data workflows will also be expected. Join our global team of innovators dedicated to co-creating solutions for complex challenges, turning organizations into data-driven leaders. We champion diversity, equity, and inclusion, valuing unique perspectives and encouraging individuals from all backgrounds to apply and unleash their full potential within our team. You will experience industry-leading benefits, support, and services that prioritize your holistic health and wellbeing. Flexibility in work arrangements, a culture of belonging, autonomy, and ownership, as well as opportunities for personal and professional growth, are integral to our commitment to fostering a positive work environment.,

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentations during client visits. Additionally, experience with leading geographically separated customers and onshore-offshore teams is preferred. Your key responsibilities will include being a Process Subject Matter Expert, overseeing the entire management of the ITIL SIAM processes, and ensuring that supporting tools are aligned with the processes. You will be responsible for process governance, ensuring SLAs and KPIs are being met, and providing solutioning estimations aligned with the delivery scope of work. As part of your role, you will act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates. You will establish and communicate the process mission, goals, and objectives to all stakeholders, while documenting and maintaining the process and procedures. You will also be responsible for resolving any cross-functional departmental issues and ensuring proper staffing and training for execution. Furthermore, you will be expected to develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on the effectiveness of the process to senior management, as well as focusing on Continual Service Improvement (CSI) and collaboration with customer organizations, will be essential. In terms of technical requirements, you should be proficient in ITIL V3, ITIL V4, and SIAM practitioner professional certifications, as well as have expertise in process management and process design reengineering. In addition to the above responsibilities, you will lead a team of 4-5 Process Managers and Consultants. Preferred skills for this role include knowledge in IT architecture, service management, change management, incident and request management, service operation, and SIAM. If you possess the required qualifications and skills, and you are looking for a challenging opportunity in IT operations management with a focus on ITIL processes, this role may be a great fit for you.,

We are seeking an experienced and highly skilled Business System Analyst Analyst to join our dynamic team. This role is critical to the success of our IT operations, ensuring the stability, efficiency, and continual improvement of our Service Management technology applications and related operational processes. About You experience, education, skills, and accomplishments : Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience of 2-4 years in IT operations, Service Management tools (such as ServiceNow), and complex technology environments. Strong understanding of ITIL processes and service management best practices. Demonstrated ability to solve complex problems and implement effective solutions. Hands-on experience configuring and maintaining enterprise systems and integrations. Excellent communication, collaboration, and documentation skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. What will you be doing in this role: Oversee and optimize Service Management technology platforms, ensuring high availability and performance. Manage, configure, and maintain system data, workflows, and integrations to meet business requirements. Troubleshoot and resolve technical issues, working closely with cross-functional teams to minimize impact and restore service. Monitor system performance and implement proactive measures to prevent disruptions. Collaborate with stakeholders to gather requirements and implement enhancements to improve efficiency and user experience. Document operational procedures, configurations, and solutions to build a robust knowledge base. Lead or participate in projects to deploy new features, upgrades, or migrations within the technology stack. Ensure compliance with internal policies, security standards, and best practices. It would be great if you also had Preferred Skills: ServiceNow Certified System Administrator or similar certifications. Experience with automation tools, scripting, or workflow orchestration. Familiarity with cloud platforms, monitoring tools, and security practices.

The Role Were looking for expert in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management) and experience in implementing automation. The role requires advanced troubleshooting skills and the ability to optimize NAS systems for high-performance operations. Office Location: Hyderabad (Work from Office) Key Responsibilities: Lead SQL development: Write and maintain complex queries, stored procedures, triggers, functions, and manage views for high-performance data operations. Database Optimization: Design and implement efficient indexing and partitioning strategies to improve query speed and system performance. Advanced Python Programming: Use Python to build ETL pipelines, automate data workflows, and conduct data wrangling and analysis. Data Modeling & Architecture: Develop scalable data models and work closely with engineering to ensure alignment with database design best practices. Business Insights: Translate large and complex datasets into clear, actionable insights to support strategic business decisions. Cross-functional Collaboration: Partner with product, tech, and business stakeholders to gather requirements and deliver analytics solutions. Mentorship & Review: Guide junior analysts and ensure adherence to coding standards, data quality, and best practices. Visualization & Reporting: Create dashboards and reports using tools like Power BI, Tableau, or Python-based libraries (e.g., Plotly, Matplotlib). Agile & Version Control: Operate in Agile environments with proficiency in Git, JIRA, and continuous integration for data workflows.

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring the operational continuity of clients" Security Infrastructures and systems by providing a comprehensive managed service. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial part in restoring service to clients while adhering to service level agreements (SLA). Your responsibilities also include offering second-line support for incidents and requests of medium complexity and providing support on project work as required. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLA. - Update tickets with resolution tasks performed and log all incidents and issues promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans, follow shift handover processes, and escalate tickets when necessary. - Collaborate with automation teams for task optimization and automation, work across resolver groups, and contribute to change management processes. - Conduct maintenance activities, analyze incident/request tickets, produce trend analysis reports, and contribute to project work as needed. - Assist L1 Security Engineers, manage client escalations, and ensure changes are carried out with proper approvals. - Implement disaster recovery functions and tests when required. Knowledge and Attributes: - Effective communication and collaboration across diverse cultures and social groups. - Strong planning and adaptability skills, positive outlook, and ability to work well under pressure. - Active listening, client-centric approach, and ability to adapt to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification required and CCNP in Security or PCNSE certification preferred. Required Experience: - Moderate experience in managed services for Security Infrastructure. - Working knowledge of ticketing tools, ITIL processes, and vendor/3rd party interactions. Workplace Type: On-site Working Join NTT DATA, a global innovator in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a commitment to R&D and a diverse team across 50+ countries, we offer business and technology consulting, data and AI solutions, and digital infrastructure services. As an Equal Opportunity Employer and a Global Top Employer, we strive to create a positive client experience and drive sustainable digital transformation.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. The encouragement is to take every opportunity to further your career within the great global team at NTT DATA. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You become the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. Collaboration with other teams and clients to provide second-level support ensures seamless communication and efficient problem resolution. Meticulously executing changes, understanding and mitigating risks, and contributing to the change management process with detailed documentation are part of your responsibilities. Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency are key aspects. Handling client escalations with professionalism, assisting in disaster recovery functions and tests when necessary are also part of your role. Working within a diverse and inclusive environment, you help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations are crucial to success in this role. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools (preferably ServiceNow), familiarity with ITIL processes, and experience working with vendors and third parties. Proficiency in planning activities and projects, adaptability to changing circumstances, effective communication skills, ability to work across different cultures and social groups, positive outlook, and the commitment to placing clients at the forefront of all interactions are essential. A Bachelor's degree in IT/Computing or equivalent work experience is required. Workplace Type: On-site Working Equal Opportunity Employer,

You will be joining Hitachi Vantara, a global data foundation trusted by leading innovators across various industries. At Hitachi Vantara, we provide resilient and high-performance data infrastructure, enabling our customers to focus on achieving remarkable outcomes with data, whether they are banks or theme parks. As a part of the HV Services team based in Hyderabad, your role will involve offering expert support in Advanced NetApp L3 level support, CVO ONTAP, and ITIL processes such as Change Management and Problem Management. You will also be responsible for implementing automation and possessing advanced troubleshooting skills to optimize NAS systems for high-performance operations. Your key responsibilities will include leading SQL development by writing and maintaining complex queries, stored procedures, triggers, functions, and managing views for high-performance data operations. Additionally, you will design and implement efficient indexing and partitioning strategies to enhance query speed and system performance, utilize Python for building ETL pipelines, automation of data workflows, and data wrangling and analysis, and develop scalable data models while collaborating closely with engineering to ensure alignment with database design best practices. Furthermore, you will translate large and complex datasets into actionable insights to support strategic business decisions, collaborate cross-functionally with product, tech, and business stakeholders to gather requirements and deliver analytics solutions, mentor junior analysts, create dashboards and reports using tools like Power BI, Tableau, or Python-based libraries like Plotly and Matplotlib, operate in Agile environments proficiently with tools like Git, JIRA, and continuous integration for data workflows. At Hitachi Vantara, we are a diverse and inclusive global team of innovators, committed to engineering excellence and insight to co-create meaningful solutions to complex challenges. We transform organizations into data-driven leaders that make a positive impact on their industries and society. If you are passionate about innovation and aspire to inspire the future, Hitachi Vantara is the place where you can fulfill your purpose and achieve your potential. We are dedicated to championing diversity, equity, and inclusion, as they are core to our culture and identity. We encourage diverse thinking, allyship, and empowerment to achieve impactful results. We value your uniqueness and encourage individuals from all backgrounds to apply and realize their full potential as part of our team. Hitachi Vantara prioritizes your holistic health and wellbeing by offering industry-leading benefits, support, and services for both your present and future. We advocate for life balance and provide flexible arrangements that suit your needs. In our dynamic work environment, you will experience a sense of belonging, autonomy, freedom, and ownership as you collaborate with talented individuals and share knowledge to bring out the best in each other.,

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and developing ServiceNow applications.- Experience in JavaScript, HTML, CSS, and AngularJS.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Hi Everyone, I am on lookout for Site reliability engineer for leading product based MNC in Yerwada, Pune. Kindly refer below JD and share your resume on pallavi.ag@peoplefy.com Job description: Candidates with application or production support experience. .Net or Java Expertise in MS SQL Server ITIL Process Monitoring tools Should be comfortable with rotational shifts Thank you!

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. Embracing diversity and inclusion in the workplace, it is a place where you can grow, belong, and thrive. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to be the initial point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-complexity incidents and service requests. Your goal is to ensure zero missed service level agreement conditions. On a daily basis, you will monitor client infrastructure and solutions to identify problems and errors before or as they arise. You will delve into first-line incidents assigned to you, identifying root causes and offering telephonic, ITSM ticket, or chat support to clients. Routine maintenance activities like patching and configuration changes will ensure the smooth functioning of client systems. Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, you will update or create new knowledge articles, optimize work processes, and support project work as necessary. Additionally, you will contribute to disaster recovery functions and tests to ensure client data safety. Your meticulous handovers during shift changes will ensure seamless service continuity. Reporting and escalating incidents when required, you will strive for efficient and comprehensive resolutions. Each interaction with clients will aim to provide a positive experience and prioritize their needs. To excel in this role, you should have entry-level experience in troubleshooting and support within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes is essential. Handling tickets promptly according to defined SOPs, utilizing available knowledge articles, and possessing a good understanding of ITSM tools are crucial. Proficiency in planning activities, project management, client-centric approach, and effective communication across different cultures are required. A positive outlook, willingness to work hard, and a bachelor's degree or equivalent qualification in IT or Computing are also necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D to drive organizations into the digital future confidently. As a Global Top Employer, it boasts diverse experts in over 50 countries and a robust partner ecosystem. Services offered include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure globally, part of the NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Product Support Representative at FIS, you will work closely with clients to offer comprehensive product support. Your responsibilities will include addressing customer inquiries, resolving concerns related to installation, operation, maintenance, and product application. Your role involves providing in-depth product support, conducting research to address client issues, troubleshooting problems with equipment and software applications, and suggesting corrective actions. Additionally, you will be documenting customer information and recurring technical issues to contribute to product quality programs and development. To excel in this position, prior banking experience is preferred. You should possess strong analytical, organizational, and time management skills. The ability to work independently, excellent communication skills, and problem-solving abilities are essential. Knowledge of FIS products would be advantageous. Key Responsibilities: - Provide support for application errors, database issues, and system performance - Collaborate with teams for issue escalation and resolution - Monitor system logs, performance, and alerts for issue identification and resolution - Conduct SIT and UAT testing for change requests and incident fixes - Assist in deployments, system updates, and configuration changes - Ensure completion of all documentation and prerequisites before deployment as per CAB requirements - Work closely with developers, clients, and vendors to resolve complex issues - Participate in disaster recovery drills and apply patches or updates as necessary - Communicate technical updates to business users and stakeholders Preferred Qualifications: - Experience in a product support role - Understanding of the financial services industry - Proficiency in SQL queries or other relational databases - Familiarity with Linux/Unix and Windows environments - Knowledge of ITIL processes (incident, problem, change management) - Strong communication and coordination skills Desired Skills: - Familiarity with SDLC methodologies (Waterfall, Agile, etc.) - Knowledge of FIS products and services - Awareness of industry standards (ISO, CMM) At FIS, we offer exceptional benefits, including opportunities for innovation in fintech, tools for personal and professional growth, an inclusive and diverse work environment, resources for community investment, competitive salary, and benefits. Privacy Statement: FIS is dedicated to safeguarding the privacy and security of all personal information processed to provide services to clients. For details on how FIS protects personal information online, refer to the Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily follows a direct sourcing model. A small portion of hiring occurs through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not liable for any related fees for resumes submitted to job postings or employees. #pridepass,

Skills And Competencies Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence Effective people leadership, talent development and management Proven technical leadership in major incident recovery and mitigation of service Highly experienced in operations and support of hybrid infrastructure OnPrem (Dell/VmWare) and cloud services (AWS, Azure, GCP) Experience managing Enterprise Virtualization/Storage infrastructure in production environment VMware vSphere, ESXi, vCenter, AND Nutanix AHV virtualization technologies SAN products PowerMAX & PowerFlex NAS products PowerScale & Unity Backup products PowerProtect & Avamar Working Network Knowledge TCP/IP, Subnets, DNS etc Working Operating Systems Windows File Share (SMB), Linux (NFS) Experience in PowerShell/python scripting and automation using Ansible platform Experience of vulnerability remediation employing Qualys or other vulnerability management products Expertise in driving incident and change ITIL processes using ServiceNow Ability to manage multiple priorities and respond to urgent issues effectively Customer focused & solutions driven Exceptional written and verbal communication skills Education Relevant certification in Operating Systems OR Network Responsibilities Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence Manage Moodys Hybrid Cloud Infrastructure Operations by leading team that spans across countries in a ?follow the sun? model Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes Co-ownership of global risk & control program execution to de-risk Virtualization and Storage infrastructure Joint responsibility of Disaster Recovery procedures and exercises with application and service management Contributes to technology roadmaps by partnering with Engineering and Architecture functions Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services Resolve service quality/satisfaction issues raised by downstream consumers and ensure high-priority/escalated issues are addressed in a timely manner Execute hiring and people strategy for the TSG organization across capability centers Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities Ensure the team understands, accepts, and supports TSG goals and objectives Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination About The Team The Technology Services Group (TSG) are seeking an experienced Technical Manager to join our global Operations team focused on enabling Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) architectures You will work closely with internal business partners, architects, network, cyber-security and other groups to understand project requirements and deliver scalable, reliable solutions The successful candidate will lead the implementation of our vision for software-defined infrastructure, where automation, orchestration, and dynamic elasticity are employed to achieve high levels of service quality and time to market Service Level Objectives

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your practical experience with agile methodologies and tools is commendable. Additionally, you have experience working with geographically separated customers and onshore-offshore teams, showcasing your cross-functional knowledge and excellent collaboration skills. As a Process Subject Matter Expert, you are responsible for overseeing the entire management of ITIL SIAM processes. You ensure that supporting tools are aligned with processes, with clear categorization, prioritization, and efficient management of attributes. Your responsibilities include process governance, ensuring SLAs and KPIs are met, and providing timely updates as the central point of contact between technical teams, stakeholders, and leadership. You excel in establishing and communicating process missions, goals, and objectives to stakeholders, documenting and maintaining procedures, resolving cross-functional issues, and ensuring proper staffing and training for execution. Continuous process improvement is a key focus, where you develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on process effectiveness to senior management, as well as continual service improvement and collaboration with customer organizations, are part of your responsibilities. In terms of technical requirements, you are proficient in ITIL V3, ITIL V4, and SIAM practitioner professional. Your expertise lies in process management, process design, and re-engineering. Additionally, you play a crucial role in stakeholder management, ensuring clear and consistent communication across teams and external parties. Your preferred skills include technology architecture, ITIL service management, consulting, change management, incident and request management, service operation, and SIAM. You are also tasked with leading a team of 4-5 Process Managers and Consultants, showcasing your leadership abilities and experience in managing teams effectively.,

As the Manager for 24x7 Application Support at TransUnion, your primary responsibility will be to ensure the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves overseeing support teams to maintain high performance and morale, managing incidents promptly to minimize downtime and impact, ensuring service levels are consistently met or exceeded, and coordinating with various stakeholders to maintain system uptime and reliability. In addition, you will proactively identify potential issues to prevent disruptions, continuously improve service delivery processes, and ensure that application performance aligns with business objectives. Key Roles and Responsibilities: - Service Delivery Management: Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times, and overall service quality. Coordinate with cross-functional teams to ensure seamless application support. - Incident Management: Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee the incident management process, ensuring incidents are logged, tracked, and escalated appropriately. Implement long-term solutions for recurring application issues. - Team Leadership and Support: Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support. Provide leadership and mentoring to team members, setting performance goals and fostering a collaborative environment. - Continual Service Improvement: Proactively identify areas for improvement in application support, implement enhancements to processes, tools, and technologies. Monitor application performance and trends to ensure service continuity and work with other teams to reduce incidents. - Stakeholder Communication and Reporting: Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution, and service metrics. Produce reports on application support performance and ensure compliance with regulatory and security requirements. - Risk and Compliance Management: Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address security vulnerabilities related to supported applications and ensure proper backup, disaster recovery, and business continuity plans are in place. Qualifications: - Experience: 10+ years of experience in application support and IT service management with 2-3 years in a leadership role. Proven experience managing 24x7 support environments for mission-critical applications. Strong understanding of ITIL processes and experience with monitoring and ticketing tools. - Skills: Excellent leadership and team management abilities, strong communication skills, ability to manage high-pressure situations, analytical mindset, and ability to deliver high-quality support. - Certifications: ITIL Foundation Certification preferred. This is a hybrid position that involves performing job responsibilities both virtually and in-person at an assigned TransUnion office location for a minimum of two days a week. As the Manager I, Applications Support at TransUnion, you will have a significant impact on ensuring the seamless operation and performance of critical applications while leading a dedicated support team to success.,

As an Infra Implementation Svcs Lead, you will lead the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for managing the team, collaborating with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. Your typical day will involve making team decisions, engaging with various teams, and contributing to key decisions. You will also be expected to be an SME in ServiceNow IT Service Management and ensure the successful execution of projects. Expected to be an SME in ServiceNow IT Service Management, collaborate and manage the team to perform efficiently. Responsible for team decisions, engaging with multiple teams, and contributing to key decisions. You will provide solutions to problems for your immediate team and across multiple teams, lead the implementation of Infrastructure Services projects, and leverage global delivery capability (method, tools, training, assets) to ensure successful project execution. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Experience with IT service management implementation - Strong understanding of ITIL processes - Experience in managing IT infrastructure projects - Experience in leading and managing teams Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Hyderabad office - A 15 years full-time education is required,