546 Itil Processes Jobs - Page 2

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Embedded Java.Experience: 3-5 Years.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

Join our Team Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes, Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management, Design and implement workflow customizations, filters, escalations, and business rules, Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations, Develop custom modules and smart applications using BMC Innovation Studio Build and maintain REST/SOAP API integrations with external systems such as Active Directory etc Required Skills & Qualifications: 8+ years of experience in BMC Remedy / Helix ITSM administration Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT Proven track record of designing and customizing ITSM workflows and module-level enhancements Strong understanding of CMDB architecture, Discovery integration, and service modelling Experience in enterprise integration using REST, SOAP, and middleware connectors Proficiency in designing dashboards using BMC Smart Reporting and other BI tools Strong problem-solving and RCA skills in high-availability production environments Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e-g , SAMA, NCA ECC) Nice-to-Have Skills: Exposure to BMC Helix Innovation Suite Smart Apps development Familiarity with container orchestration (e-g , Docker/Kubernetes for Helix on-prem setups) Scripting experience (Python, JavaScript, Shell) for automation and integration tasks Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle) Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT Experience with Agile/DevOps environments and CI/CD integrations (e-g , Jenkins, Git) Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage Preferred Certification: BMC Certified Professional: Helix ITSM BMC Certified Developer: Helix Innovation Suite BMC Certified CMDB Specialist ITIL v4 Foundation or Managing Professional Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Noida Req ID: 767833 Show more Show less

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment Experience with Jira, Confluence and Service Now Knowledge of incident analysis practices System administration experience on both Linux and Windows servers Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc ) Experience creating and maintaining Operational Reports Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment, Bachelor s degree in computer science or a related technology field or equivalent experience Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends Must be process-oriented, energetic and an analytical thinker Extensive experience in troubleshooting operating-system and application-level problems Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts, Able to assimilate knowledge of new systems quickly and be adaptable Show more Show less

Job Summary Location-Pune/Bangalore Candidate should have 5 to 10 years of experience in Data center network infrastructure Wireless Load balancer & Wan routing. Good understanding on software defined network. Cisco ACI Technology Should have working experience on Tenant EPG Bridge-domain AEP Policy group interface profile L3out etc. Good understanding of layer 3 networking and protocols such as BGP OSPF. Good understanding on data center and wide area network routing/switching Responsibilities Experience of Load Balancer (Radware or F5 or Citrix) technologies. Should have experience to deal with ISP/ onsite customer with good communication skills set. Relevant certifications (e.g. CCNA or CCNP) Familiarity with ITIL processes for Incident and Change management. Good communication problem-solving and customer service skills and ability to work collaboratively across teams.

As a Security Engineer Consultant at Worldline, you will be part of the dedicated 5-member Security Team within Merchant Services, focusing on IT system engineering with a Linux and IT security specialization. Your role will involve monitoring, analyzing, and resolving IT security vulnerabilities on Linux server systems, coordinating and implementing security patches and updates, conducting regular vulnerability scans, developing mitigation strategies, collaborating with internal teams and external service providers, and supporting incident and problem management processes, especially for security-related incidents. Key Responsibilities: - Monitor, analyze, and resolve IT security vulnerabilities across Linux server systems. - Coordinate and implement security patches and updates in production environments with proper documentation. - Conduct regular vulnerability scans and develop appropriate mitigation strategies. - Collaborate with internal teams and external service providers to remediate identified security issues. - Support incident and problem management processes, particularly for security-related incidents. Qualifications Required: - 6-10 years of experience in Linux system administration with a strong focus on IT security. - Hands-on experience with vulnerability management tools (e.g., Nessus, OpenVAS) and security patch management. - Knowledge of ITIL processes, particularly in security contexts, and familiarity with automation tools (e.g., Ansible). - Strong analytical skills with experience in monitoring solutions and incident management. - Excellent communication skills and collaborative approach to working with cross-functional teams. Worldline is committed to helping businesses accelerate their growth journey quickly, simply, and securely by powering the growth of millions of businesses across 5 continents. The company values big thinkers who can drive positive change, have a passion for learning and growth, and exhibit a can-do attitude. Perks & Benefits: - Permanent contract with hybrid working arrangements. - Collaborative team environment with opportunities for professional development. Join the global team of over 18,000 innovators across 40+ countries at Worldline, where you can work with ambitious colleagues from around the world, take on unique challenges, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, Worldline aims to help you accelerate your career towards a future you can own. Learn more about life at Worldline at jobs.worldline.com. Worldline is proud to be an Equal Opportunity employer.,

Role Overview: You will be joining the Financial Systems team at Booking Holdings Bangalore as an SAP Convergent Mediation (CM) AMS Support Engineer. Your main responsibility will be to ensure the smooth integration and maintenance of SAP Convergent Mediation solutions, focusing on data flow management, interface monitoring, incident handling, and performance tuning. You will collaborate with a cross-functional team of SAP specialists, engineers, and product managers to support business-critical systems interfacing with SAP FICA and SAP CI. Key Responsibilities: - Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems. - Actively monitor Kafka, CM workflows, and upstream/downstream systems for errors. Handle P1 incidents, manage bug fixes, and change requests. - Track the health of Kafka consumers/producers and CM workflows, optimizing performance to handle large data volumes efficiently. - Implement proactive monitoring and alerts for system health, interface execution, and Kafka DLQs using Grafana and Prometheus. - Validate and transform incoming data (Kafka, REST APIs, Files) to ensure compatibility with SAP CI and FICA. - Ensure regular backups of CM configurations and support recovery processes in case of failures. - Support CI/CD pipeline activities and assist in documenting WRICEF and SOPs. - Provide day-to-day support for SAP CM workflows, assist in training, and share knowledge with internal teams. - Help develop monitoring frameworks, including Grafana dashboards and performance metrics, to ensure system health. - Adhere to secure programming practices and assist with audit/compliance activities related to system changes and incident handling. Qualifications Required: - 0-5 years of experience in SAP CM, BRIM, related SAP implementation, and/or support roles. - Familiarity with Grafana, Prometheus, Kafka, or similar tools. - Proven ability to troubleshoot complex technical issues and perform root-cause analysis for incidents. - Strong documentation skills with attention to detail. - Strong verbal and written communication skills to convey technical information clearly. - Basic knowledge of SAP Convergent Mediation by Digital Route, Kafka, and integration technologies (REST APIs, FTP). - Hands-on experience with Grafana dashboard setup, log aggregation tools like Loki, and Linux Bash scripting. - Exposure to ITIL processes and incident management tools. - Bachelors degree in Computer Science, IT, Electrical, Electronics, or a related field.,

Lead CMDB Developer for ServiceNow Project Years - 7+ years relevant CMDB Location - PAN India Note - only US shift (till 3.30 am Rates including mark up - 160 K/M About the Role We are seeking a highly skilled Lead CMDB Developer to join our dynamic ServiceNow project team. This role is critical in ensuring the accurate and efficient management of the clients Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will lead the design, development, and implementation of CMDB solutions while working closely with various stakeholders to ensure alignment with business objectives and ITIL best practices Responsibilities Lead the design, development, and maintenance of the CMDB within the ServiceNow platform. Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs. Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy. Develop and maintain CMDB documentation, including data models, workflows, and processes. Provide technical leadership and mentorship to the CMDB development team. Perform regular audits and data quality checks to identify and resolve discrepancies. Integrate the CMDB with other IT Service Management (ITSM) processes and tools. Stay up-to-date with ServiceNow CMDB best practices and industry trends. Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices. Education Bachelors degree in Computer Science, Information Technology, or a related field. A Masters degree is a plus. Relevant certifications in ServiceNow, ITIL, or other ITSM frameworks are highly desirable. Certified ServiceNow Configuration Management Database (CMDB) Administrator Certification is required. Experience Minimum of 5 years of experience in CMDB development and administration within the ServiceNow platform. Proven experience leading CMDB projects and teams. In-depth knowledge of ITIL processes and best practices. Experience with integrating CMDB with other ITSM processes and tools. Strong understanding of database design, data modeling, and data governance principles. Skills Proficient in ServiceNow CMDB administration and development. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with a focus on data accuracy and integrity. Ability to manage multiple priorities and deliver results in a fast-paced environment. Proficient in scripting languages (e.g., JavaScript) and database query languages (e.g., SQL). Strong project management and leadership skills. Mandatory Skills: ServiceNow DevOps Deployment. Experience: 5-8 Years.

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Remote Mandatory Key Skills itil,system administration,itsm,active directory,patch management,cmdb,remedy developer,bmc remedy,html,css,incident management,servicenow development,change management,itil processes*,servicenow itsm*,itsm modules*,servicenow*,javascript*

As an Infrastructure Engineer in the open Contract to hire position, your main role will be to design, develop, and implement BMC Helix ITSM solutions to meet the organization's business needs. You should have a strong background in BMC Helix ITSM and a passion for delivering high-quality solutions. Key Responsibilities: - Collaborate with cross-functional teams to understand business requirements and design BMC Helix ITSM solutions accordingly - Develop and customize BMC Helix ITSM applications, forms, workflows, and other components to meet business process requirements - Configure and administer BMC Helix ITSM modules such as Incident Management, Change Management, Problem Management, and Service Request Management - Implement integrations with other IT systems and third-party applications Qualifications Required: - Proficient in BMC Helix ITSM administration, configuration, and customization - Strong understanding of ITIL processes - Hands-on experience with BMC Helix ITSM development: 3 years required Please note that the work location for this position is in person at Trivandrum, Kerala.,

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with team members to ensure seamless service delivery, monitoring system performance, and addressing any operational challenges that arise. You will engage in proactive problem-solving and contribute to the continuous improvement of operational processes, ensuring that all services meet the established standards and expectations.RRD Skill Genesys Cloud Level:- 9 Experience:- Above 6 years Key Responsibilities Genesys Cx cloud contact center solutions and Oracle SBC development, Configuration, and support Responsible for handling day-to-day contact center operations, requirements, and issues Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform. Good understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call flow design, Documents, Telephony, Contact Center, Message, Architect, Predictive Engagement, Routing, Performance and Engagement, Troubleshooting, Workforce Management, Outbound, Knowledge, Quality. Troubleshoot and provide timely resolutions to production support issues. Trunks SIP, ISDN PRI and BRI, Analog trunks Network connectivity to the Genesys Cloud and Agents. Ability to identify the issues by reading logs Agents, SIP Messages, ISDN logs, Debug, Wireshark. Understanding of contact center reporting and customization Vendor and Service Provider management for resolving issues. Troubleshoot and provide timely resolutions to production support issues. Review code and provide feedback relative to best practices and improving performance. Detailed understanding of the network connectivity and connectivity to the Genesys Cloud environment Understanding of contact center reporting and customization Vendor management for resolving major production issues. Sending daily and weekly status reports to Client and Project Manager Understand requirements from client and create design documents. Prepare technical solutions and effort estimation for the projects. Planning, coordinating, tracking, and executing Migrations. Identify process improvement areas and define new processes. Identify automation areas and implement the automations to optimize the team efforts. Mentoring team members to achieve target timelines and deliverables. Handling escalations related to project deliverables. Coordinating with vendors on process improvement areas and ensure to have those in place. Motivating team members to upskill / cross skill. Prepare and present client and management dashboards. Technical ExperienceSound technical knowledge and hands-on experience on Genesys Cloud Implementation and maintenance of the Genesys Cloud solutions. Ability to solve complex technical issues within the Contact Center technology environment. Thorough knowledge and well versed with Genesys Cloud application. Extensive experience in resolving contact center related issues. Knowledge of IVR, routing and reporting concepts including monitoring tools Implementation and solution design experience to create new setup and installation of CTI interfaces and integrations. Management and troubleshooting of complex client contact center environments. Implement the changes/network as applicable, test the changes and handover to customer. Expertise on ITIL processes and project management. Hands-on experience on Genesys Cx cloud solutions development, Configuration and support and AWS cloud platform knowledge is preferred. Candidate is expected to work with their internal telecom, infra groups the support Genesys Cloud and Oracle implementation. Genesys Cx cloud WEBRTC with SIP flows Hands on PureCloud Technology suite applications. Hands-on experience on developing flows using Genesys Architect Hands on in Architect Scripting using JavaScript and SDKS Hands on in Web Services Integration (3rd party) Hands on in Custom Reports (Rest API). Hands-on experience on Configuration setup like IVR, Interaction Routing, WFM, Dialer and Scripter. Hands on experience Oracle SBCs, ECB, EOM and SDM deployment, Header manipulation, SIP, ISDN, Analog trunks call routing configuration, Session agent configuration. Require strong Analytics/troubleshooting skills and ability find issues by reading logs SIP, ISDN and platform logs. Good To haveExposure on Call and Screen Recording Solutions Knowledge on traditional telephony solutions Knowledge in the following technical areas:CTI,PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD, Cloud platforms Genesys Cx Cloud development would be good to have. AWS knowledge is also preferred. Professional Attribute Minimum 6 years of hands-on experience on contact center solutions Experience in implementing and managing complex contact center solutions. Good understanding of procedures, application, and concepts within own subject area (and understanding them in the context of the business) Team handling / people management, good communication skills. Self-driven, target oriented. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Education Bachelors degree in engineering preferred. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required.-Should be comfortable for 24x7 support Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Server Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related problems, ensuring that business operations run smoothly and efficiently. You will engage in continuous learning to stay updated on the latest technologies and methodologies, contributing to the overall improvement of service delivery and customer satisfaction.We are seeking an experienced and highly motivated Windows Server Administrator with at least 3 years of hands-on experience in managing Windows server environments within VMware and Azure platforms and support Windows Server migration/upgrade projects. The ideal candidate will be responsible for the deployment, administration, optimization, and support of our Windows infrastructure, ensuring high availability, performance, and security. Should have hands-on experience in upgrading legacy Windows Server environments (e.g., 2008/2012/2016) to newer versions (e.g., 2019/2022/2025), ensuring minimal downtime, data integrity, and adherence to best practices. Roles & ResponsibilitiesExpected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute to providing solutions to work related problems. Assist in the development and implementation of best practices for application support. Monitor system performance and troubleshoot issues proactively. Key Responsibilities:Administer, monitor, and maintain Windows Server (2008/2012/2016/2019/2022/2025) environments.Manage and support VMware infrastructure including vSphere, ESXi hosts, vCenter, DRS, HA, vMotion, and snapshots.Provision and manage virtual machines on VMware and Azure platforms.Perform patch management, updates, and system performance tuning.Hands on experience on Printer management and file services.Troubleshoot Backup failures on Windows serversTroubleshoot server access/down issues across VMware and Azure environments.Automate routine tasks using PowerShell or other scripting tools.Handson experience in performing Windows Server migrations.Assess existing server environments and identify compatibility or dependency issues.Perform in-place upgrades and/or clean installations as required.Migrate roles like File Services, and Print Services.Create and maintain detailed migration documentation, rollback procedures, and testing plans.Coordinate with application owners and infrastructure teams to verify service compatibility.Ensure all systems meet security, compliance, and performance standards post-upgrade.Monitor post-migration performance and troubleshoot issues as needed.Professional & Technical Skills: Must Have Skills: Proficiency in Microsoft Windows Server Administration. Good To Have Skills: Experience with Active Directory and Group Policy management. Strong understanding of server virtualization technologies. Familiarity with backup and recovery solutions. Experience in scripting for automation of routine tasks. Required Skills and Qualifications:Minimum 3 years of experience in Windows server administration.Strong hands-on experience with VMware vSphere, ESXi, and vCenter.Practical knowledge of Azure IaaS and related services (VMs, Azure Snapshots, Disks, etc.).Experience with Windows Server builds, performance tuning, and troubleshooting.Understanding of PowerShell scripting.Experience with Service now toolStrong understanding of ITIL processes and best practices.Excellent troubleshooting and problem-solving skills.Strong communication and documentation skills.Familiarity with tools like Robocopy and DFS for migration. Additional Information:- This position is based at our Gurugram office.- A 15-year full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Network Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE,BTech,MCA Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology effectively across server and network areas. Your role will require you to troubleshoot hardware and software problems, ensuring that all configured services operate within defined models and processes.Roles & Responsibilities:Responsible for handling day-to-day contact center operations, requirements, and issues Provide L2 support for operational activities including basic troubleshooting of associated services on Genesys Cloud Professional & Technical Skills: Sound technical knowledge and hands-on experience on Genesys Cloud solutions.Implementation and maintenance of the Genesys Cloud solutionsAbility to solve complex technical issues within the Contact Center.Thorough knowledge and well versed with Genesys Cloud application and Oracle SBCsExtensive experience in resolving contact center related issues.Knowledge of IVR, routing and reporting concepts including monitoring toolsManagement and troubleshooting of complex client contact center environments.Implement the changes/network as applicable, test the changes and handover to customer.Expertise on ITIL processes and project management.Hands-on experience on Genesys Pure cloud solutions and support and AWS cloud platform knowledge is preferred.Candidate is expected to work with their internal telecom, infra groups support cloud implementation.Genesys cloud WEBRTC with SIP flowsHands on PureCloud Technology suite applications and Oracle SBC and ECB.Hands-on experience on developing flows using Genesys Architect Hands on in Web Services Integration (3rd party)Hands on in Custom Reports (Rest API)Experience - 5+ Years Qualification BE,BTech,MCA

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the IT operations management system. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather requirements for application design.- Design and develop applications to meet business process and application requirements.- Ensure the smooth functioning of the ServiceNow IT Operations Management system.- Stay updated with the latest industry trends and best practices in application design.- Provide technical guidance and support to the development team. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Hands-on experience with ServiceNow IT Operations Management modules.- Solid grasp of ITIL processes and their implementation in ServiceNow.- Good To Have Skills: Experience with IT service management tools.- Experience in integrating ServiceNow with other systems.- Knowledge of scripting languages such as JavaScript or PowerShell. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Jaipur office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of cloud migration projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications using ServiceNow Human Resource Service Management (HR).- Ensure the applications meet business process and application requirements.- Perform unit testing and debugging of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management (ITOM).- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow HR workflows and modules.- Good To Have Skills: Experience with ServiceNow Performance Analytics and ServiceNow Reporting and Analytics.- Recommendation:Familiarity with ServiceNow Scripting and ServiceNow IntegrationHub. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Indore office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

You are an experienced IT professional with 5-10 years of expertise in IT infrastructure, support, and system administration. Your role involves providing end-to-end IT support for hardware, software, networks, and security systems. You will be responsible for installing, configuring, and maintaining desktops, laptops, servers, and peripherals. Troubleshooting and resolving complex system and network issues to ensure high availability is a key part of your responsibilities. You will manage and monitor user accounts, access controls, backups, and disaster recovery plans. As a Senior IT Executive / IT Engineer, you will oversee LAN/WAN, firewalls, antivirus, and cybersecurity frameworks. It is essential to implement and enforce IT policies, standards, and compliance protocols across the organization. Coordinating with vendors and service providers for IT procurement, AMC, and escalations will be part of your duties. You will also lead and support system upgrades, migrations, and deployment of new technologies, as well as mentor junior IT staff and provide technical guidance. To qualify for this role, you must hold a Bachelor's degree in computer science, IT, or a related field (master's degree preferred). Your experience should include 5-10 years of IT support/system administration experience. Proficiency in Windows/Linux OS, Active Directory, networking, and cloud platforms (AWS/Azure) is required. Experience in IT policy implementation, IT audits, and compliance management is essential. Strong communication skills, troubleshooting abilities, leadership qualities, and stakeholder management skills are also necessary. You should be adept at working independently and managing cross-functional IT projects. Preferred skills for this role include experience with virtualization technologies (VMware/Hyper-V), knowledge of ITIL processes, hands-on use of ticketing tools, familiarity with database management (SQL), and exposure to cybersecurity frameworks and cloud security best practices. If you meet these qualifications and are interested in this position, you can send your resume to hr@farmwiseai.com.,

Genpact is a global professional services and solutions firm that aims to shape the future by delivering outcomes that create lasting value for clients. With over 125,000 employees in 30+ countries, we are driven by curiosity, agility, and a relentless pursuit of a world that works better for people. We specialize in transforming leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently looking for a Consultant for SAP Project Systems. In this role, you will lead and advise on business process improvement initiatives related to SAP PS. Your responsibilities will include driving SAP PS solution design activities, such as Enterprise Structure, Master Data, Transactional and Reporting, and RICEFW. You will also be responsible for reviewing and finalizing configuration and RICEFW documents. Key Responsibilities: - Utilize project systems experience and excellent financial knowledge, particularly in controlling - Manage large projects with hands-on experience in various Project Management aspects including Budgeting, Costing, Forecasting, and more - Demonstrate exceptional knowledge in settlement to profitability analysis, Costing reports, and custom reports - Evaluate business challenges from a broader perspective and provide critical solution designs - Possess strong influencing and communication skills - Apply Agile methodologies and ITIL processes effectively - Think creatively and have a client-serving attitude with excellent organizational and time management skills Qualifications: Minimum Qualifications: - Graduation in B.Tech/B.E., MCA/MBA, or any Specialization Preferred Qualifications/ Skills: - Experience in S/4 HANA - Ability to deliver high-quality software by collaborating with the team - Outstanding analytical skills and ability to drive technical and commercial solutions - Excellent verbal and written communication skills - Strong customer-facing skills including conducting technical briefings and resolving impediments If you are a self-motivated individual with a passion for delivering high-quality solutions and have the required qualifications and skills, we invite you to apply for the Consultant position at Genpact.,

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role is to provide exceptional service to clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance service quality. Your responsibilities include pre-emptive service incident resolution, product reviews, and operational improvements. Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions are crucial aspects of your role. You will also mentor junior team members and work across various technology domains such as Cloud, Security, Networking, and Applications. Conducting necessary checks, applying monitoring tools, and responding to alerts to identify issues before they become problems are essential tasks. Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls will be part of your daily routine. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks are important responsibilities. Providing inputs to automation teams to reduce manual efforts is also required. Engaging with third-party vendors when necessary and keeping systems and portals updated as prescribed are part of your duties. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines. To excel in this role, you need to have extensive Managed Services experience handling complex cross-technology infrastructure, a strong understanding of ITIL processes, proven experience working with vendors and/or third parties, ability to communicate and work across different cultures and social groups, effective planning skills even in changing circumstances, positive outlook, ability to work well under pressure, active listening skills, adaptability to changing client needs, and a client-focused approach to create positive client experiences throughout their journey. A Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) is required. This position offers a Hybrid Working environment. NTT DATA is a $30+ billion trusted global innovator of business and technology services. Serving 75% of the Fortune Global 100, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. Investing over $3.6 billion each year in R&D, NTT DATA helps organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

You will be responsible for providing functional and technical support for Oracle Retail applications including Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), Retail Sales Audit (ReSA), Allocations, Retail Planning, and Retail Finance. Your duties will involve troubleshooting and resolving production incidents and service requests related to these applications to ensure timely resolution and minimal disruption to business operations. Root cause analysis for recurring problems and implementing permanent solutions will be part of your responsibilities. You will also be required to monitor and tune system performance regularly to maintain the performance and availability of Oracle Retail applications. Additionally, you will assist in the deployment of application patches and configuration changes, maintain documentation on issue resolution and configurations, and participate in 24/7 shift durations. Qualifications: - 8-10 years of experience in an application support role on Oracle Retail version 12 and above (RMS, RPM, SIM, ReSA). - Strong knowledge of Oracle database, PL/SQL, and performance tuning. - Experience with integration patterns to various systems such as Oracle EBS, POS, WMS, etc., with Oracle Retail and strong experience of Oracle Retail data models. - Experience with Oracle Retail patching, upgrades, and environment management. - Solid understanding of ITIL processes. - Experience with monitoring tools like Datadog. - Experience with ServiceNow for the implementation of ITIL processes. - Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis. - Strong communication skills to collaborate with business users and cross-functional teams. - Process Optimization through proactive incident reduction, task automation, and continuous improvement initiatives.,

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary responsibility will be to deliver exceptional service to clients by proactively identifying and resolving technical incidents. Your expertise will be utilized to configure, test, and ensure the operational functionality of client infrastructure, thereby enhancing our service quality and resolving complex issues effectively. Your role will involve pre-emptive service incident resolution, product reviews, and operational enhancements. Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions will be part of your daily routine while maintaining service level agreement (SLA) conditions. Additionally, mentoring junior team members and collaborating across various technology domains such as Cloud, Security, Networking, and Applications will be crucial aspects of your role. You will be responsible for conducting checks, applying monitoring tools, and responding to alerts to identify and address issues before they escalate. Thoroughly logging incidents, analyzing, assigning, and escalating support calls will be essential tasks. Moreover, you will actively seek opportunities for optimization and automation, providing continuous feedback to clients and relevant stakeholders. Creating knowledge articles for frequent tasks/issues and training junior team members on executing these tasks will be a significant part of your responsibilities. Offering insights to automation teams to streamline manual efforts is another key aspect of your role. Engaging with third-party vendors when necessary and ensuring system updates according to protocols will be part of your duties. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques, support project implementation and delivery, and oversee disaster recovery functions to meet client requirements and timelines effectively. To excel in this position, you are required to have extensive experience in Managed Services, a solid grasp of ITIL processes, and proven collaboration with vendors and third parties. Effective communication across diverse cultures, strong planning abilities in dynamic environments, a positive demeanor under pressure, active listening skills, and adaptability to changing client needs are essential attributes for success. Your client-focused approach should aim to create positive client experiences throughout their journey. Furthermore, a Bachelor's degree or equivalent qualification in IT/Computing (or equivalent work experience) is necessary to fulfill the role requirements. NTT DATA is a renowned global innovator in business and technology services, committed to assisting clients in innovating, optimizing, and transforming for long-term success. With a significant investment in R&D each year, we facilitate organizations and society to transition confidently into the digital future. As a Global Top Employer, we operate in more than 50 countries with a diverse team of experts and a strong partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, and part of the NTT Group headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As an SAP Convergent Mediation (CM) AMS Support Engineer at Booking Holdings in Bangalore, you will play a crucial role in supporting the integration and maintenance of SAP Convergent Mediation solutions. Your responsibilities will include monitoring and maintaining SAP CM interfaces, handling error incidents, optimizing system performance, implementing proactive monitoring measures, and ensuring data compatibility with SAP CI and FICA. You will also be involved in backup management, change management activities, and providing support, training, and knowledge sharing within the team. To excel in this role, you should have 0-5 years of experience in SAP CM and related SAP implementation/support roles, familiarity with tools like Grafana, Prometheus, and Kafka, and the ability to troubleshoot complex technical issues effectively. Strong documentation skills, communication abilities, and technical competencies in SAP Convergent Mediation, Kafka, REST APIs, Linux Bash scripting, and ITIL processes are essential. Additionally, a Bachelor's degree in Computer Science, IT, Electrical, Electronics, or a related field is required. You will be part of a dynamic team at Booking Holdings, collaborating with SAP specialists, engineers, and product managers to ensure the smooth operation of business-critical systems interfacing with SAP FICA and SAP CI. Your role will contribute to the ongoing enhancement of the finance application platform, supporting the simplification of business processes and empowering the finance community with better financial insights.,

About the RoleWe are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies.Develop and maintain scripts for data imports, transformations & normalization.Create/manage CI relationships and perform data integrity checks.Ensure accuracy of CMDB data, including dependencies & relationships.Define and implement CMDB standards, policies, and procedures.Perform regular audits & reconciliation of CMDB data.Troubleshoot & resolve CMDB-related issues. Qualifications & Skills 5-8 years of experience with ServiceNow CMDB management & customization.Strong knowledge of ITIL processes & best practices.Hands-on experience with JavaScript, workflows, UI policies in ServiceNow.Excellent communication & cross-team collaboration skills.Strong analytical skills with a focus on accuracy and data quality Location - Bengaluru, Hyderabad, Pune, Noida, Gurgaon

New Role ServiceNow CMDB Configuration Specialist | Bangalore Location: Bangalore, India Experience: 5.58 Years | About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies. Develop and maintain scripts for data imports, transformations & normalization. Create/manage CI relationships and perform data integrity checks. Ensure accuracy of CMDB data, including dependencies & relationships. Define and implement CMDB standards, policies, and procedures. Perform regular audits & reconciliation of CMDB data. Troubleshoot & resolve CMDB-related issues. Qualifications & Skills 5.58 years of experience with ServiceNow CMDB management & customization. Strong knowledge of ITIL processes & best practices. Hands-on experience with JavaScript, workflows, UI policies in ServiceNow. Excellent communication & cross-team collaboration skills. Strong analytical skills with a focus on accuracy and data quality. #Tags #ServiceNow #CMDB #ServiceNowCMDB #ITIL #CMDBSpecialist #ServiceNowJobs #BangaloreJobs #TechJobsIndia #NowJobs #ConfigurationManagement #PermanentJobsIndia #ContractJobsIndia