829 Itil Processes Jobs - Page 2

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the smooth operation of clients" IT infrastructure and systems. Your primary responsibility will be to provide first-line support for standard and low-complexity incidents and service requests, aiming to maintain zero missed service level agreement conditions. Key Responsibilities: - Proactively identify, investigate, and resolve technical incidents and problems for clients. - Monitor client infrastructure and solutions daily to identify and address issues promptly. - Dive deep into first-line incidents to pinpoint root causes and provide necessary support to clients. - Perform maintenance acti...

As a ServiceNow Developer at Morningstar India Pvt Ltd, you will be a part of the Corporate Systems team responsible for managing and supporting various corporate platforms like ServiceNow, Oracle ERP, Salesforce, etc. Your primary responsibilities will include: - Providing day-to-day support for Morningstar employees in the platforms and technologies they use. - Offering guidance and technical expertise to all employees and business units. - Implementing system improvements for operational efficiencies and compliance alignment. - Maintaining and updating corporate systems for security and release perspective. - Working with application vendors and internal resources to ensure ongoing integr...

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. By proactively monitoring, identifying, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients. Your primary objective is to review client requests or tickets, apply technical/process knowledge to resolve them within service level agreements, and focus on second-line support for incidents and requests of medium complexity. You may also contribute to project work when required. **Key Responsibilities:** - Proactively monitor the work q...

As an OpenText SMAX Implementor, your role involves leading the end-to-end implementation of OpenText SMAX and Connect-IT to enhance operational efficiency and improve service delivery. Your responsibilities will include collaborating with cross-functional teams to gather requirements, design solutions, configure the platform, develop project plans, conduct testing, provide training, monitor system performance, and stay updated on industry trends. You will be expected to have a Bachelor's degree in Information Technology or a related field, proven experience in implementing OpenText SMAX, strong understanding of ITIL processes, excellent problem-solving skills, effective communication, and i...

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirement...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requireme...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 year(s) of experience is req...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is req...

Role Overview: As a Technical Support Specialist within the CDO EICS Networks team at Nokia, you play a crucial role in ensuring the reliability and performance of global Wireless LAN and connectivity services. Your expertise in WLAN design and advanced troubleshooting will be pivotal to the transition towards a hybrid network, enhancing service delivery for IT Wireless network solutions. You will be responsible for analyzing and resolving complex network issues, collaborating with cross-functional teams, and driving incident resolution to ensure reliable service operation. Key Responsibilities: - Provide expert IT service management for Wireless LAN and CPPM technologies in Incident, Proble...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collabora...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of cloud migration projects. Roles & Responsibilities:-...

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing...

Job Description Title: Flexera SAM Loc: Chennai & Hyderabad Exp Level: 7-11 yrs JD: Leading End-to-End Flexera Implementation: Architect and execute the complete implementation lifecycle of Flexera One / Flexera IT Asset Management, encompassing discovery, seamless system integration, robust data normalization, and insightful reporting functionalities. . Design and develop custom dashboards and insightful reports to effectively monitor software usage patterns, track costs, and ensure continuous compliance adherence. Demonstrated hands-on experience leading and executing Flexera (Flexera One / Flexera ITAM) implementations within medium to large-scale enterprise environments. A minimum of 7 y...

Mandatory Skills ITIL and Infra Operation Mgmt Rates including mark up - 65K/M Work Location pls mention city and preferably office address as well Chennai, Wipro CDC 5 Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy. Years of exp needed Relevant 4-5 in Operation Mgmt/ Incident Mgmt/Major Incident mgmt. (needed in this format; pls ensure NO client sensitive information is in it, as it would be advertised on various public job portals) Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL, Team handling and Vendor handling skill, customer handling skill. Sound knowledge of Incident management, ServiceNow, Mu...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud. Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect – ...

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic environment where you will translate client requirements into innovative and e...

As a Service Desk Engineer, you will be responsible for receiving IT support requests through various channels like email, phone, and Teams, and logging them in the ticketing system. You will handle L1 tickets, troubleshoot IT problems, identify root causes, and provide solutions with low MTTR. Additionally, you will install and configure computer hardware, software, systems, networks, printers, and scanners for end users. User access management and analyzing hardware and software issues will be part of your daily tasks. Key Responsibilities: - Receive and log IT support requests via email, phone, and Teams - Handle L1 tickets, troubleshoot IT problems, and implement solutions - Install and ...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the operational efficiency of their Security Infrastructures and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. Your primary objective will be to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests with medium complexity. Additionally, you may contribute to project work as required. Key Responsibi...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, your role is crucial in maintaining clients" IT infrastructure and systems. You will proactively monitor, investigate, and resolve technical incidents and problems to ensure smooth operations. Your responsibilities include: - Managing work queues, addressing incidents and requests within agreed SLAs. - Updating tickets with the actions taken and logging issues to prevent escalation. - Collaborating with other teams and clients to provide second-level support. - Executing changes meticulously, contributing to the change management process with detailed documentation. - Auditing incident and request tickets for quality, recommen...

IPC Lead – Service Management (ITSM/ITIL) Looking for Immediate Joiner Location: Pune Mandatory Parameters : Strategy defined , service level management , establish ipc policies , frameworks for consistency and predictive analysis. Industry: Information technology Experience Required: 8+ years in IT Service Management Certification: ITIL v3/v4 Expert preferred Role Overview The IPC Lead is responsible for defining, implementing, and continuously improving the organization's Incident, Problem, and Change Management (IPC) strategy. This leadership role ensures IPC processes align with business goals and ITIL best practices, driving efficient, effective, and customer-focused IT service delivery...

Position Purpose The Digital Platforms Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP PARIBAS, it manages all the infrastructure department such as the servers, databases, storage, backup, middleware, Citrix farms and VMware infrastructure. Within this domain, Backup administration has a relevant role, as all production assets have to be covered by a proper backup policy that allow to restore them to a previous point when required according. Responsibilities Direct Responsibilities This position is focus on the management of Backup infrastructure for largest Asian and European countries where BNPP is present. This infrastructure h...

Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within All BNPP Production Major incidents. The individual should have good understanding of process and BNPP Group ecosystem like CIB, PF, Cardif.. etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the...