832 Itil Processes Jobs - Page 19

You will be responsible for monitoring and managing system alerts and events to ensure uninterrupted operations. Your role will involve creating, assigning, and tracking tickets from initial alert to successful resolution. It will be essential to escalate issues promptly to the appropriate support level or team and collaborate with other technical teams to resolve incidents efficiently. You will also need to identify opportunities for productivity improvements and contribute to reducing the frequency of incidents and events. Additionally, documenting processes, known issues, and solutions for knowledge base updates will be part of your responsibilities. To excel in this role, you should have...

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions. Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. Analyze and resolve complex productio...

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an ITIL Account Service Operations Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As an ITIL Account Service Operations Analyst, you will oversee, facilitate, and administer ITIL based service support on a 24x7 basis. Your responsibilities will include the management of service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will c...

NTT DATA is looking for an ITIL Account Service Operations Analyst to join their team in Noida, Uttar Pradesh, India. As part of this role, you will be responsible for overseeing, facilitating, and administering ITIL based service support on a 24x7 basis. This includes managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will also be tasked with compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. In addition, the role involves leading the account and working towards building client rel...

As a Configuration Specialist, your primary responsibility will be setting up uCMDB configurations as per directives provided by the Configuration Process Manager. This includes defining the concept of Universal Discovery (UD) and identifying its applications implementation method based on functional requirements. Your tasks will involve identifying the architecture and deployment process of UD, as well as the installation and setup of the data flow probe and its log files. You will need to define concepts such as discovery adapters, discovery jobs, discovery scripts, and other discovery resources. Utilizing tools like CMS UI, Admin UI, and UD for discovery activities, you will be required t...

As an expert in Advanced NetApp L3 level support within the HV Services function at Hitachi Vantara, located in Hyderabad, India, you will play a crucial role in ensuring the high-performance operations of NAS systems. With over 8 years of hands-on experience with NetApp CDOT (ONTAP), your responsibilities will include providing L3-level support, optimizing NAS systems, and implementing automation solutions. Your expertise in ITIL processes such as Change Management and Problem Management will be essential in ensuring high availability and performance of NetApp CDOT in a NAS environment. Additionally, your hands-on experience with CVO ONTAP and proficiency in NetApp C Mode will enable you to...

The ideal candidate for this role will be responsible for leading and overseeing the design, deployment, and maintenance of cloud and on-premises infrastructure. You will be involved in vendor management and ensuring the seamless integration of technology solutions to support the evolving needs of a fintech organization. Your responsibilities will include overseeing the design, deployment, and maintenance of cloud infrastructure (AWS, Azure, Google Cloud) while ensuring cost-efficiency, scalability, and security. You will also be responsible for ensuring the uptime and reliability of on-premises and hybrid IT infrastructure, including servers, storage, and networking. Additionally, you will ...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team. As a Cross Technology Managed Services Engin...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be instrumental in delivering top-tier managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Leveraging your deep technical expertise, you will ensure minimal disruptions and maximum efficiency for our clients" infrastructure. Your responsibilities will include configuring, installing, testing, and managing client infrastructure to maintain operational continuity. Your role extends to conducting necessary checks, applying monitoring tools, and responding to alerts promptly to identify and log problems. You will investigate third-line support calls, determine root causes of issue...

As a Business System Analyst at our dynamic team, your role is crucial for the success of our IT operations. You will focus on ensuring the stability, efficiency, and continuous improvement of our Service Management technology applications and related operational processes. Your profile ideally includes a Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). With 2-4 years of experience in IT operations, including Service Management tools like ServiceNow, and complex technology environments. A strong understanding of ITIL processes and service management best practices is essential. You should have a proven ability to solve complex prob...

As an Assistant Vice President - Global Technology, you will be responsible for leading the design, building, and maintenance of our company's ServiceNow projects. Your role will be crucial in enhancing the utilization of ServiceNow, ensuring seamless operations, and driving innovation. The ideal candidate should possess in-depth knowledge of ServiceNow, demonstrate strong leadership skills, and have a track record of successfully delivering ServiceNow projects. To qualify for this role, you should hold a B.Tech. / MCA or equivalent degree and possess relevant certifications such as Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), and Certified Appl...

As a ServiceNow Business Process Consultant specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM), you will play a key role in optimizing business processes on the ServiceNow platform. With a minimum of 5 years of experience in business process consulting and a ServiceNow Certified System Administrator (CSA) certification, you will lead workshops, deliver product demonstrations, and translate business needs into effective solutions. Your responsibilities will include analyzing, designing, and optimizing business processes, leading workshops with stakeholders to capture requirements, delivering engaging product demos, translating ...

Are you passionate about IT service management and ready to take on a challenging role in a global organisation Do you have a strong background in ITIL processes and the ability to collaborate across functions If so, we invite you to join our team as a Service Manager and play a key role in shaping the future of IT service delivery at Novo Nordisk. Apply Now! As a Senior Service Manager at Novo Nordisk Global Business Services (GBS) India, you will be responsible for overseeing service management for all commercial applications, establishing a managed services framework. Your role will involve ensuring delivery and governance of ITIL processes, including change, problem, and knowledge manage...

As an Oracle DBA, you will need to have a minimum of 8-15 years of experience in handling Oracle database activities, SQL, OEM, Golden Gate Replication (CDC & BDA), and RAC/EXA Setup. Your responsibilities will include expertise in SQL Profiling/Performance Tuning, Database Monitoring, Backup and Restore, Data guard, Grid control toolset, and more. You will be accountable for providing technical database support for Infrastructure, Applications, and other components and processes. Your role will involve participating in Planning, Development of specifications, and other supporting documentation and processes. Knowledge of the Finance/banking industry, Terminology, Data & Data structures will...

You are a highly motivated and proactive ITSM Support Specialist sought to enhance and support ITSM processes within a large, high-tech enterprise. Your responsibilities include providing global user support, ensuring adherence to ITSM processes, and collaborating with the global technical service desk. You must possess a strong understanding of ITIL processes, incident and problem management experience, and a commitment to improving ITSM processes organization-wide. Your key responsibilities involve supporting ITSM processes such as incident, problem, and change management, ensuring compliance with guidelines and SLAs, and acting as a process champion to promote awareness and compliance glo...

As a ServiceNow Developer at our Bangalore office, you will be a key member of our team, responsible for developing and customizing ServiceNow applications and services. Your role will involve implementing new ServiceNow modules and features related to Field Service Management (FSM) and configuring the UI Builder workspace. Your expertise in UI development using HTML, CSS, and JavaScript will be crucial in creating user-friendly solutions. You will be expected to have a strong background in writing Server scripts, Client scripts, Business rules, and Scheduled Jobs, as well as integrating ServiceNow with other systems and applications. Your responsibilities will also include creating and main...

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems, and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you. Your expertise should include hands-on design, development, and deployment experience with the Service-now.com platform and/or similar ITSM toolsets for 6+ years. You should have experience in providing creative solutions to business problems, working with IT Service Management (ITIL) processes, m...

As a Manager - SAP MM SRM (GDC) at Hitachi Digital Services, you will be responsible for leading and managing SAP MM (Materials Management) and SRM (Supplier Relationship Management) processes in an AMS environment. Your primary focus will be to provide expert-level support, troubleshooting, and enhancements for SAP MM and SRM modules while ensuring alignment with industry best practices. Collaboration with cross-functional teams, including procurement, finance, and IT, will be essential to optimize supply chain processes and drive continuous improvement initiatives within the SAP MM and SRM landscape. Your role will involve managing incident resolution, service requests, change requests, an...

The Project Coordinator for AWS Support Projects at CygnusPro Software Solutions Pvt. Ltd in Hyderabad, India, will play a crucial role in managing project timelines, deliverables, and communication across cross-functional teams. Your primary responsibility will be to ensure the smooth execution of cloud support and operations initiatives. Your key responsibilities will include coordinating and tracking project activities, milestones, and deliverables, collaborating with project managers and stakeholders, preparing project documentation and status reports, scheduling and facilitating project meetings, and supporting incident, problem, and change management processes for AWS environments. Mon...

As a ServiceNow SecOps Developer specializing in Security Incident Response (SIR) and Vulnerability Response (VR) modules, you will be responsible for configuring, developing, and enhancing ServiceNow Security Operations. Your role involves translating requirements into technical tasks, implementing workflows, forms, notifications, and automation, and supporting data integrations with external security tools like Qualys and Tenable. Your primary responsibilities include participating in requirement-gathering sessions, conducting unit and system testing, supporting go-live activities, and contributing to technical documentation and knowledge base articles. You will also need to stay updated o...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise ensures smooth operations by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. Your dedication to restoring services promptly contributes to our clients" satisfaction. Your day involves managing work queues, addressing incidents within SLAs, and updating tickets with actions taken. By identifying and resolving issues before escalation, you maintain service quality. Collaboration with teams and clients for second-level support is crucial for efficient problem resolution. Executing ch...

As a DevOps Tech Lead at BMC, you will play a crucial role in designing, developing, and implementing complex applications using cutting-edge technologies. Your responsibilities will include overseeing the organization's networking infrastructure across on-premises environments and multiple cloud platforms such as AWS, Google Cloud Platform, and Oracle. You will lead a team of network engineers and technicians, ensuring optimal network performance, security, and reliability. Your key responsibilities will include designing, implementing, and maintaining scalable, secure, and high-performance network infrastructure. You will develop and enforce network architecture standards, policies, and pr...

At EY, you'll have the opportunity to shape a career that aligns with your unique strengths and aspirations, supported by a global network, inclusive environment, and advanced technology to empower your professional growth. Your distinctive voice and perspective are valued as contributions towards enhancing EY's collective impact. Join us in creating an exceptional experience for yourself while striving towards a better working world for all. As a Unified Support Services (USS) Product Management Analyst at EY, you will play a pivotal role in assisting the Support Experience and product management team through data-driven insights and analysis to guide product strategy and development. Colla...

You will be responsible for managing 24x7x365 system administration operations across Production, Development, and Internal IT infrastructure. Your role will involve troubleshooting, tuning, upgrading, and monitoring Windows and ESXi environments. Additionally, you will be tasked with setting up and maintaining hardware, coordinating with vendors for issue resolution, and overseeing datacenter management, including asset management and compliance reporting. Moreover, you will install and configure Windows and ESXi operating systems, ensure server hardening, and manage file servers and user-level permissions. Your responsibilities will also include managing WSUS for patching, maintaining patc...

As a Security Analyst, you will be responsible for monitoring and maintaining the Web Application Firewall (WAF) alerts and logs, specifically focusing on Radware. Your primary tasks will include performing initial triage and basic troubleshooting of security incidents, escalating complex issues to the L2 team with detailed incident documentation, and regularly checking policy violations to suggest tuning recommendations. Additionally, you will be required to conduct health checks of WAF systems to ensure uptime and maintain shift handover logs for seamless communication within the team. Moving on to L2 responsibilities, you will be tasked with managing WAF policy configurations and rule tun...