832 Itil Processes Jobs - Page 18

As a Technical Delivery Manager / Infrastructure SME (Cloud & Infrastructure Operations) at KPMG in India, you will be responsible for leading the end-to-end delivery of cloud infrastructure solutions for national and international clients across various sectors. This role is based in Mumbai with travel as required. Your key responsibilities will include developing and executing delivery strategies aligned with business goals, collaborating with clients to design scalable cloud solutions, and implementing hybrid cloud architectures and security frameworks. You will also oversee day-to-day operations of cloud and infrastructure environments, ensuring high availability, performance, and compli...

You will be responsible for providing functional and technical support for Oracle Retail applications, including Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), Retail Sales Audit (ReSA), Allocations, Retail Planning, and Retail Finance. Your duties will involve troubleshooting and resolving production incidents and service requests related to these applications to ensure timely resolution and minimal business disruption. Additionally, you will perform root cause analysis to identify recurring problems and implement permanent solutions. Regular monitoring and tuning of system performance will be required to ensure the availability an...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances. Responsibilities Direct Responsibilities The Candidate will be responsible to: Collaborate with Operation team for queries resolution. Diagnos...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Position: L1/L2 Support Engineer Location: Chennai (Hybrid) Experience: 4+ Years Salary: Attractive Joining: Immediate Employment Type: Full-time / Contract-to-Hire Job Description: We are seeking an experienced L1/L2 Support Engineer with expertise in server/network infrastructure, cloud platforms (AWS/Azure/GCP), and ITIL-based support . The role involves advanced troubleshooting across web servers, application servers, and databases , handling incidents and service requests, and collaborating with cross-functional teams. Troubleshoot and resolve complex technical issues related to Windows OS, Linux, AWS/Azure Cloud, DNS/DHCP, IICS/IIS/ServiceNow/SQL Server/MySQL/ WebLogic /Webserver/Oracl...

We are looking for an experienced Apple Mac OS Domain Specialist with a strong background in the maintenance and support of Apple desktop and laptop systems. This role involves troubleshooting, diagnosing, and resolving technical issues on Apple devices, ensuring optimal performance, and supporting end-users with system maintenance and management. The ideal candidate will hold an Apple certification, be well-versed in ITIL principles, and have a technical qualification in Engineering or Computer Science. Key Responsibilities: Provide expert-level support for Mac OS systems on both desktop and laptop Apple devices. Perform routine maintenance, updates, and troubleshooting to optimize system p...

As a Network Engineer in the banks security operations center (SOC), the individual will be responsible to oversee the implementation and maintenance of all the underlying IT Network infrastructure necessary to send logs from all the log sources to the banks new SIEM platform. You will be responsible to ensure that the banks new SIEM platform will be able to ingest logs from all the network devices such as routers, switchers, load balancers, WIFI access points, Proxy, etc. as well as security solutions such as NAC, IPS, WAF, etc. You will be responsible to ensure the upkeep of banks inventory to reflect the correct status of which systems are reporting logs to the SIEM. Key Responsibilities ...

Role Description Leadership & Delivery Management - Lead end-to-end service delivery for TAC operations covering L1L3 support across regions. - Manage a large team of 50+ engineers (including Team Leads, SMEs, and Support Engineers). - Ensure adherence to SLAs, KPIs, and contractually agreed service levels. - Own incident, problem, and escalation management; act as the point of contact for high-priority customer escalations. - Drive operational excellence through automation, standardization, and process improvements. Customer & Stakeholder Management - Build strong relationships with client stakeholders (e.g., WatchGuard) for delivery governance, performance reviews, and continuous alignment...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Desired Skills & Experience 8 years overall IT experience, with at least 5 years dedicated to SCCM infrastructure in large-scale environments Deep understanding of SCCM patching, packaging, deployment (including Intune), and Level 3 production support Strong proficiency in automation/scripting (PowerShell, VBScript) Experience with Intune Win32/LOB app packaging, Mac packaging, and modern device management Solid grasp of Active Directory, Group Policy, Virtual Desktop , and general OS concepts Familiarity with WSUS, SCCM Co-Management, Cloud Management Gateway (CMG) , and server-side management (patches, OS changes) Competence in creating and troubleshooting SQL queries Proven ability in OS ...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration) - Experience with CMDB and CI class models - Knowledge of cloud platforms (AWS, Azure, GCP) integration with ServiceNow - Proficiency in scripting (JavaScript, PowerShell, Python) - Familiarity with automation, Orchestration, and monitoring tools - Strong troubleshooting and problem-solving skills - Good understanding of ITIL processes and frameworks Location - kerala,Chennai,Bangalore,Remote

Seeking L2 Storage & Backup Ops Engineer with hands-on expertise in NetApp, COMM vault, ITIL, on-prem/cloud ops. Role includes monitoring, troubleshooting, upgrades, on-call/shift support, ensuring high availability & performance.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to...

5+ years of experience in JAVA/J2EE technology. Proficiency in application support built using Java/J2EE/Spring Boot on Microservices Architecture. Strong knowledge of Microservices, RESTful API design and development Hands on exp in Spring Boot , Microservices, Spring Integration Backend Database: Oracle, DB2 Extensive exposure of working in JIRA ticketing tool Extensive working knowledge in Agile Methodology. Good handson experience in a code version control tool, preferably GIT Seasoned expert in providing production support for critical platforms / services in line with ITIL processes as Managed services Excellent analytical and problem-solving skills Capable of performing under minimal ...

As a ServiceNow SecOps Developer specializing in Security Incident Response (SIR) and Vulnerability Response (VR) modules, you will play a crucial role in configuring, developing, and enhancing ServiceNow Security Operations. Your responsibilities will include translating requirements into actionable technical tasks, implementing workflows and automation, supporting data integrations with external security tools, conducting testing, and contributing to post-deployment troubleshooting. You should have at least 3-5 years of experience in ServiceNow development or administration, a solid understanding of ServiceNow SecOps fundamentals, proficiency in scripting languages like JavaScript and Glid...

As a Security Managed Services Engineer (L1) at NTT DATA, you will be responsible for maintaining our clients" firewall infrastructures. Your primary goal will be to ensure that our Service Level Agreements (SLAs) are consistently met without any missed conditions. You will be the first point of contact for client support, handling standard and low-complexity incidents and service requests. Additionally, you will play a role in project work when required. Your daily tasks will involve monitoring client infrastructure and solutions to swiftly identify and investigate any problems or errors. You will provide support to clients through telephonic, ITSM ticket, or chat channels, ensuring that in...

As an ideal candidate for this role, you should have a strong background in network infrastructure and security. You must have hands-on experience working with Firewalls, Switches, Routers, and Wi-Fi AP or controller devices. It is essential that you can provide details of the models and firmware versions running on these devices, along with your proficiency in CLI or GUI, firmware upgrades, and failsafe restores. Additionally, you should be familiar with handling IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be clearly defined, whether at a beginner, moderate, or advanced level. Experience in buildi...

You are an experienced BMC Helix Architect with over 8 years of hands-on expertise in BMC Helix and ServiceNow platforms. You excel in designing, architecting, and implementing scalable solutions using BMC Helix ITSM/ITOM modules. Your role involves leading technical discussions and solution workshops with clients and internal stakeholders to develop and maintain architecture blueprints, solution roadmaps, and integration strategies. Your responsibilities include integrating BMC Helix with ServiceNow and other enterprise platforms while ensuring optimal performance, scalability, and security of the BMC Helix environment. You provide technical leadership, mentorship, and best practice guidanc...

Ankura is a team of excellence founded on innovation and growth. Our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. We are looking for an experienced engineer to manage and optimize our hybrid cloud infrastructure, combining Microsoft Azure and VMware platforms. Your responsibilities will include operating and maintaining Azure IaaS, PaaS, and SaaS environments, administering VMware vSphere/ESXi for uptime and performance, deploying and integrating SaaS and P...

As a Senior Associate in the Data, Analytics & Specialist Managed Service Tower at PwC, with 6 to 10 years of experience, you will be part of a team of problem solvers addressing complex business issues from strategy to execution. Your responsibilities at this management level include utilizing feedback and reflection for personal development, being flexible in stretch opportunities, and demonstrating critical thinking skills to solve unstructured problems. You will also be involved in ticket quality reviews, project status reporting, and ensuring adherence to SLAs and incident, change, and problem management processes. Seeking diverse opportunities, communicating effectively, upholding ethi...

Experienced ServiceNow Architect with a proven capability and experience supporting the building of ServiceNow Capability. As a Lead in the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, you will assure the technical integrity of proposed solutions. Your role will involve advising on the impact of design options to related programs and on the process for assessing such impact. Coordinating design and development activities within a program, you will act as the custodian of plans and policy for the platform. Additionally, you will be responsible for supporting, developing, configuring, testing, implementing, and maintaining the...

The selected candidate for the BMC Helix Developer role should have a strong background in BMC Helix ITSM and a passion for delivering high-quality solutions. In this position, you will be responsible for designing, developing, and implementing BMC Helix ITSM solutions to address the organization's business needs effectively. Your main responsibilities will include collaborating with cross-functional teams to gather business requirements and designing BMC Helix ITSM solutions accordingly. You will also be tasked with developing and customizing BMC Helix ITSM applications, forms, workflows, and other components to align with business process requirements. Additionally, configuring and adminis...