832 Itil Processes Jobs - Page 17

Job Summary: We are seeking a highly skilled Incident Management & NOC Engineer to join our dynamic IT operations team. This role focuses on proactively and reactively handling IT incidents to minimize disruption and ensure smooth business operations. Play an important role in defending information technology (IT) networks from malicious attacks, monitoring network connectivity and preventing data outages. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring. Must Have Skills: Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic. Good understanding of ITIL Processes li...

As a Networking Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. Your responsibilities will include ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational. You will be maintaining the NMC Operations, specializing in Routing and Switching with experience in SDWAN/ACI. Additionally, you...

You will be responsible for planning, executing, and finalizing projects related to WAF Security. This role will involve coordinating with various stakeholders, managing resources, and ensuring that projects are completed on time, within scope, and within budget. Your primary tasks will include defining project scope, goals, and deliverables, developing detailed project plans, coordinating with internal teams and external vendors, overseeing the design, implementation, and maintenance of WAF security services, and managing deployments and migrations of WAF services. As the Project Manager, you will serve as the primary point of contact for project stakeholders, provide regular updates on pro...

You are committed to providing exceptional 24x7 support to customers, and as a Senior Managed Service Desk Engineer, your primary responsibility will be to offer round-the-clock technical support and assistance. Your key tasks will include troubleshooting hardware/software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery in all interactions. You will be expected to provide 24x7 technical support via phone, email, and live chat, diagnose and resolve hardware, software, and application issues, log all customer interactions and technical procedures in the ticketing system, collaborate with peers and other teams to escalate and res...

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in ensuring the operational efficiency of clients" IT infrastructure and systems. Your primary responsibility will be to proactively identify, investigate, and resolve technical incidents and problems, thereby ensuring that service levels are met and restored in a timely manner. In this entry-level engineering position, you will focus on providing first-line support for standard and low complexity incidents and service requests across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Additionally, you may also contribute to project work as needed and ...

You will be part of ArcelorMittal, the world's leading steel and mining company with a global presence in 60+ countries and a workforce of 158,000+ individuals dedicated to creating a sustainable future through low-carbon steel. In India, ArcelorMittal Global Business and Technologies is a hub of innovation and business solutions, fostering a culture of excellence and growth. As an Analyst - Java Full Stack, your primary responsibility will be to support Legacy Information Systems by ensuring performance, user support, and budget management. You will also drive the evolution of these systems to align with new business requirements and promote innovation and transformation within the organiza...

Job Description:- We are hiring a Network Engineer to work in our growing IT Security team. You will be the single point of contact for all new locations Network and security implementation. To do well in this role you should have a bachelor degree in computer science and experience in the Network & security field. Role & responsibilities Hands on Experience in IT network & Security infrastructure- Switches, Routers & SDWAN technologies Good experience in Switching & Routing Certified in Cisco/Fortigate/HPe Aruba Good Analytical and problem solving skills Experience in IPS, IDS, VPN, & Application url filtering Good knowledge about network Infrastructure and application monitoring tools Expe...

You will be part of Hitachi Vantara, a trusted data foundation empowering innovators worldwide. Your role will involve providing expert Advanced NetApp L3 level support, CVO ONTAP, and implementing automation solutions. You should possess strong troubleshooting skills and optimize NAS systems for optimal performance. Location: Hyderabad (Work from Office) Key Responsibilities - Providing L3-level support for NetApp CDOT in a NAS environment to ensure high availability and performance. - Demonstrating expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup, and storage efficiency implementation. - Managing and troubleshooting SMB/CIFS shares, NFS ...

As a SAP C4C Technical Consultant at Wipro, you will be responsible for configuring SAP C4C modules and functionalities such as Sales and Service to meet the clients" business processes and objectives. Your role will involve integrating SAP C4C with other SAP and non-SAP systems, including SAP ERP and SAP S/4HANA, using standard tools and techniques. Additionally, you will customize SAP C4C applications using the SDK, UI designer, and business rules to extend standard functionalities and cater to specific client requirements. You will also be involved in planning and executing data migration activities, ensuring smooth transition and accuracy of data from legacy systems to SAP C4C. Testing a...

As an IT Operations Analyst at Molex, you will play a crucial role in monitoring the health and performance of our infrastructure at various manufacturing sites. Your responsibilities will include serving as the primary point of contact for resolving infrastructure-related issues, ensuring the smooth functioning of enterprise applications, and maintaining high levels of performance and reliability. You will continuously monitor the network, server, and application health and performance using various tools and systems. As the first responder to alerts or performance degradation, you will provide initial troubleshooting and resolution while escalating complex issues to higher-level support te...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and suppor...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools AdministrationMinimum 15 year(s) of experience is required Educational Qualification : Na Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams ...

As a skilled ServiceNow Developer, you will be a valuable member of our IT team, contributing to the design, development, and implementation of ServiceNow solutions. Your deep understanding of the ServiceNow platform will be instrumental in delivering scalable workflows that enhance business efficiency. Your responsibilities will include designing and configuring custom applications, workflows, and integrations on the ServiceNow platform. You will collaborate with stakeholders to gather requirements and ensure solutions align with business needs. Additionally, you will work on automation tasks related to ServiceNow, developing web and scripting-based automation solutions, as well as CI/CD pi...

You are a highly skilled and motivated ServiceNow Implementation Specialist with 4-7 years of experience, particularly in the IT Service Management (ITSM) space. Your main responsibility will be managing the end-to-end process of ServiceNow implementation to ensure that business requirements are effectively met through platform configuration, integration, and automation. The job location is in Thane. Your key responsibilities will include requirement gathering, solution design, ServiceNow implementation and configuration, integration, customization and development, support, troubleshooting, and continuous improvement. You will collaborate with stakeholders to gather functional and technical ...

As a Security Managed Services Engineer (L2) at NTT DATA, your role is crucial in providing a managed service to clients to ensure the operational functionality of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a key part in restoring service to clients and maintaining service level agreements. Your primary responsibilities include reviewing client requests or tickets, applying technical knowledge to resolve them efficiently, and offering second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to project work when required, demonstrating y...

As a Data Center Network Engineer specializing in Cisco ACI, you will be responsible for designing, implementing, and maintaining robust and scalable network infrastructures across data center environments. Your hands-on experience with Cisco ACI fabric and related components will be essential in integrating with virtualization and security platforms. Your expertise in modern data center networking, Layer 2/3 protocols, and troubleshooting complex issues will ensure the smooth operation of multi-site environments. Key responsibilities include designing, implementing, and managing Cisco ACI-based data center networks, managing ACI Fabric components, integrating with virtualization and securit...

You have a great opportunity as a Guidewire ClaimCenter Associate Developer with a minimum of 6 to 10 years of experience. As an ideal candidate, you should have a Bachelor's Degree and preferably some certifications. Your role will involve providing functional solutions for the Guidewire Suite of applications, both on premises and SaaS. You should excel in executing and leading complex engagements within the Guidewire product suite, ensuring on-time and on-budget delivery. Your responsibilities will include managing ITIL processes, tracking SLAs, and contracting. You will be expected to provide solution strategy and Application Evolution Services (AES) delivery as a Guidewire Functional Lea...

You will be responsible for managing a team and facilitating skill development, ensuring the successful implementation and acceptance of solutions for customers, understanding customer requirements to create integrated architecture solutions, and staying informed about industry trends and technological advancements. Your role will require excellent people management, analytical, and communication skills, along with strong problem-solving abilities. You should possess good documentation skills and be proficient in using automation tools to automate day 0, day 1, and day 2 tasks. It is essential to have a sound knowledge of ITSM/ITIL processes and data center best practices, as well as plannin...

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a vital role in providing exceptional managed services to our clients. Your responsibility will include proactively identifying, investigating, and resolving technical incidents and problems to ensure that our clients" IT infrastructure and systems remain operational. By managing incidents to resolution, you will contribute to restoring service and maintaining service level agreement conditions. Your key responsibilities will involve monitoring client infrastructure, identifying and resolving problems, providing telephonic or chat support to clients, scheduling maintenance activities, and ensuring efficient incid...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to ...

Shift Time 4:30pm to 1:30 am IST Required Skills Qualifications - Education : Bachelors degree in Computer Science, Information Technology, or related field. - Experience : 12+ years of experience in cloud infrastructure management, with at least 4 years in a leadership or project management role for Azure-based projects. - Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts. - Proven track record of successfully delivering large-scale Azure infrastructure projects, including design, migration, and optimization. - Familiarity with ITIL/ ITSM and project management tools. - Expertise in cost management, resource optimization, and ensuring that cloud...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis o Good interpersonal and communication skills. o Documentation, o Peer review received and to be done o User feedback and criticism o Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python bash YAML Essential: Kubernetes and helm deployment Jinj...

As a Security Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in ensuring the security, robustness, and smooth operation of our clients" infrastructures. Your responsibilities include proactively identifying and resolving technical incidents, conducting necessary checks, and utilizing monitoring tools to maintain optimal performance. It is imperative to ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational right from the beginning. In this role, you will delve into third-line support calls to uncover the root causes of incidents and problems. Daily interactions with clients will involve providing continuou...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational continuity of our clients" IT infrastructure and systems. You will be the initial point of contact for clients, responsible for addressing technical incidents and problems efficiently to meet service level agreement conditions. Your daily tasks will involve proactive monitoring of client infrastructure, identifying and resolving issues, providing first-line support for standard incidents, and service requests. You will investigate and address first-line incidents, performing maintenance activities like patching and configuration changes to uphold the smooth functioning of client...

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing exceptional service to clients by proactively identifying and resolving technical incidents. Your primary role involves ensuring that client infrastructure is configured, tested, and operational. You will leverage your deep technical expertise to solve complex problems and enhance service quality. Your responsibilities include pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Additionally, y...