832 Itil Processes Jobs - Page 16

ServiceNow Developer, Morningstar India Pvt Ltd Morningstar India Pvt Ltd is seeking a ServiceNow Developer to work within the Corporate Systems teams. The Area: The Corporate Systems team manages and supports Morningstar's Corporate platforms like ServiceNow, Oracle ERP, Salesforce etc. used globally across IT Operations, HR, Marketing, Sales and Finance. Our primary responsibilities include: Providing day to day support for Morningstar employees in the platforms and technologies they use to effectively market, sell, provide service and collect revenue for our products. Offer guidance and technical expertise to all employees and business units as it relates to use of Corporate applications....

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and ...

About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies.Develop and maintain scripts for data imports, transformations & normalization.Create/manage CI relationships and perform data integrity checks.Ensure accuracy of CMDB data, including dependencies & relationships.Define and implement CMDB standards, policies, and procedures.Perform regular audits & reconciliation of ...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

Must have minimum 10-12 yrs experience in Integration Technologies like BizTalk, SSIS, Web Services. Hands-on experience in BizTalk 2020, SSIS 2019, IIS 10.0+. Must have minimum 6 yrs experience in Operations and ITIL processes. Ability to work independently and if required lead a team of 5-10 members. Experience in customer facing role, team building & escalation management. Experience in analysing impact of critical changes and ability to drive P1/P2 incident calls & troubleshooting to resolve issues at earliest. Experience in installation, configuring, deployment and upgradation of BizTalk applications and web services. Experience with WCF-SAP, WCF-Custom, SQL, Oracle, FTP, SFTP, SMTP ada...

An Account Delivery Manager is being sought to oversee the management of an end-to-end infrastructure outsourcing contract delivered by Mphasis, utilizing its globally located resources across India, the US, and EU countries. This role involves managing a multi-year engagement as a Delivery leader. Key Responsibilities include: - Managing the infrastructure outsourcing contract involving Mphasis" resources and 3rd party providers. - Focusing on Technical Thought leadership, Client Satisfaction, Financial metrics, and People Management. - Account governance, client representation, and thought leadership. - People management, team performance governance, and delivery governance for large teams...

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence, leading innovations, and making a difference to clients and society, NTT DATA is a workplace that embraces diversity and inclusion. It is a place where you can grow, belong, and thrive. As an Integrated Services - Service Desk Technician (L1) at NTT DATA, your day involves interacting with customers via telephone, email, and portal to handle various pre-sales and post-sales service functions. Providing first-line support to resolve customer queries, complaints, and basic problem resolution, you will triage tickets to respective resolver groups. Operating under close supervision, you will fol...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are seeking a highly skilled Production Support Specialist to join our dynamic team. The ideal candidate will have extensive experience in production support, bug fixing, root cause analysis (RCA), implementing permanent fixes, and driving continuous improvement (CI) initiatives. The opportunity: We're looking for Senior with strong techno...

As a Senior Service Management Analyst at Maersk, you will play a crucial role in leading service management initiatives and ensuring exceptional service quality. You will be responsible for developing and presenting detailed service management reports for stakeholders, including system performance metrics, user adoption trends, improvement initiatives, and product roadmaps. Additionally, you will identify and implement innovative best practices to enhance service delivery, ensuring compliance with structured processes. Collaboration and leadership are key aspects of this role, as you will partner with Service Managers and cross-functional teams to drive strategic improvements and ensure cus...

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant t...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

At PwC, our team in managed services focuses on providing outsourced solutions and supporting clients across various functions. By managing key processes and functions on behalf of organisations, we help them streamline operations, reduce costs, and enhance efficiency. Our team members are proficient in project management, technology, and process optimization, enabling them to deliver high-quality services to clients. In managed service management and strategy at PwC, the focus is on transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your role will involve continuous improvement processes and optimizing managed services tools...

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA makes a difference to clients and society. The workplace embraces diversity and inclusion, providing a space for growth, belonging, and thriving. As a Dashboard Designer at NTT DATA, your responsibilities include designing visually appealing and intuitive dashboards to display key security metrics, incidents, and trends. Utilizing data visualization tools and scripting languages for automation, you will develop and maintain customized reports that offer meaningful insights into security data for management and regulatory purposes. Key Responsibilities: - Deve...

As a Senior ServiceNow Developer at Morningstar India Pvt Ltd, you will be an integral part of the Corporate Systems team, responsible for managing and supporting Morningstar's Corporate platforms like ServiceNow, Oracle ERP, Salesforce, etc., which are used globally across IT Operations, HR, Marketing, Sales, and Finance. Your primary responsibilities will include providing day-to-day support to Morningstar employees using these platforms, offering guidance and technical expertise, implementing system improvements for operational efficiencies, maintaining and updating Corporate systems, and ensuring ongoing integrity and availability of applications. You will play a key role in configuring ...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

You should have a shift timing of 2-11 p.m. (IST) with a minimum of 5 years of experience in IT Service Management and Transformation services practice. It is required to have 2-3 years of ServiceNow experience, specifically working on third party integrations, with a preference for experience with ADO. Hands-on experience in implementing ITSM and Integrations is a must, along with proficiency in JavaScript and web development technologies. You should have experience working with ServiceNow APIs to develop and customize ServiceNow applications using JavaScript, Jelly, Web Services, XML, HTML, and CSS. Configuration and maintenance of the ServiceNow platform, including workflows, business rul...

Join Claidroid Technologies as a DevOps Specialist in Trivandrum (Hybrid) with 4+ years of experience specializing in DevOps & Application Operations on a full-time basis with 24x7 shift role and on-call support. At Claidroid Technologies, we prioritize engineering excellence and operational agility and are seeking a passionate and proactive individual to join our growing Application Operations team. If you possess expertise in infrastructure, automation, and Linux-based environments, this opportunity is tailored for you. As a DevOps Specialist at Claidroid Technologies, you will play a crucial role in the application service team by ensuring high uptime, automated deployments, and secure mi...

Join us as an Apply Domain OneTeam Lead at Barclays, where you will be responsible for operationalizing cutting-edge machine learning and generative AI solutions, ensuring scalable, secure, and efficient deployment across infrastructure. As a part of team of developers, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as an Apply Domain OneTeam Lead, you should have experience with expertise knowledge and experience in AWS (especially services like Cloudwatch, DynamoDB, Lambda, ECS, CloudFormation, Kinesis, EC2, S3, Api Gateway and Load Balancers), good hands-on experi...

As a Mainframe Infrastructure Specialist, you will be responsible for managing Mainframe infrastructure in an international customer environment. You should have a strong expertise in console operations, including handling hardware alerts, IPL Console, CICS, MQ, and DB2 related alerts. Your role will involve following written processes and procedures, as well as utilizing your knowledge of ITIL processes. Your key responsibilities will include performing system health checks, conducting IPL on all the LPARs during maintenance windows, troubleshooting during IPL, and responding to WTORs by referring to process documents. Additionally, you will be responsible for handling hardware-related issu...

ArcelorMittal is a global leader in the steel and mining industry, with a presence in over 60 countries and a strong industrial footprint in 18 countries. With a team of over 158,000 talented individuals, we are committed to creating a better world through the production of smarter low-carbon steel. Our focus is not only on scale but also on driving transformative change through innovation and sustainability. We serve major global markets including automotive, construction, household appliances, and packaging, supported by world-class R&D and distribution networks. In India, ArcelorMittal Global Business and Technologies is at the forefront of technological innovation and business solutions....

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Your role as a Motion Common Data Product Service Manager involves supporting common Data and Analytics services for Motion and other Business Areas using Snowflake as the primary platform. The Snowflake platform aims to provide a flexible and cost-efficient architecture to offer better insight into business performance by providing trusted, secure, and actionable data to employees. As the Motion Common Data Product Servic...

Gruve is an innovative software services startup dedicated to transforming enterprises into AI powerhouses. Specializing in cybersecurity, customer experience, cloud infrastructure, and advanced technologies like Large Language Models (LLMs), our mission is to assist customers in utilizing their data for more intelligent decision-making. As a well-funded early-stage startup, Gruve provides a dynamic environment with strong customer and partner networks. As an Infrastructure Security Engineer, Level 2 Engineer for the Device Management team, you will be responsible for administering and maintaining internal and external PKI deployments. You will oversee the PKI infrastructure using administra...

About Amgen Amgen harnesses the best of biology and technology to fight the worlds toughest diseases, and make peoples lives easier, fuller, and longer We discover, develop, manufacture, and deliver innovative medicines to help millions of patients Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond whats known today, What You Will Do Lets do this Lets change the world In this vital role the Device Imaging Engineer will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experien...

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment Experience with Jira, Confluence and Service Now Knowledge of incident analysis practices System administration experience on both Linux and Windows servers Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.) Experience creating and maintaining Operational Reports Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. Bachelor s degree in computer science or a related technology field or equivalent experience Superior v...