506 Itil Process Jobs - Page 8

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice supp...

Job Summary We are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both technical and functional areas with the main goal of ensuring systems are operating optimally and issues are managed within our support guidelines. We are constantly evaluating new technologies, and this position offers lots of opportunity in expanding your technical skills. Role & responsibilities First line of support to answer cust...

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

You have 2+ years of experience in supporting Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Your responsibilities will include basic Cisco ICM/CCMP/CVP/CUIC troubleshooting, MACD creation in Cisco UCCE & IPT platforms, and a clear understanding of VOIP protocols like SIP, H.323, and MGCP. It is essential that you are familiar with the ITIL process. In this role, you will need a clear understanding of Cisco Voice network deployment models and the functioning of voice network devices. Your knowledge and use of VOIP and Performance Management Tools, as well as integration experience with other tools, will be crucial. Understanding of Telecom infrastructure protocols s...

Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, tax payments, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and complia...

Candidates need 4+ years in production support with SQL, Unix/Linux, shell scripting, job monitoring tools, ITIL, and log troubleshooting skills. The first round will be conducted online, followed by a face-to-face second round.

About The Role RoleIncident Manager Roles & Responsibilities: Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures. Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management. IM is responsible to identify process deviations and applying suitable corrective measures. IM is responsible to manage communications during major incidents to customer and internal stakeholders. IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management. IM ...

Responsibilities: Ensure ITIL processes adhered to at all times Collaborate with cross-functional teams on projects Manage production environment, troubleshoot issues Optimize database performance through query tuning Office cab/shuttle Provident fund

Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve netwo...

Job Summary We are seeking an experienced Broadcom Applications Manager (AppWorx) Administrator to support, administer, and optimize our enterprise workload automation environment. This role is specifically for Broadcom Applications Manager (commonly known as AppWorx) and not UC4/Automic Workload Automation . Candidates should have hands-on expertise with AppWorx in particular, as it is a distinct product with its own architecture, scheduling, and administration features. Key Responsibilities: Install, configure, and administer Broadcom Applications Manager (AppWorx) environments. Manage user accounts, security roles, queues, and agents. Design, implement, and monitor job schedules, workflow...

Google Mail (GSuite) Administration Manage Gmail & its components such as Google drive, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, and Sites etc. Manage and troubleshoot at GSuite console level as and when we encounter any issues on these components. Adding new domain / Domain alias in Google Workspace. Configuring and troubleshooting of MX, SPF & DKIM & DMARC records. Expertise on GAM (Google Apps Manager) Commands & Scripting. Knowledge on Google Vault. Basic knowledge on Appscript. Configuring content compliance rules for inbound and outbound emails. Configuring SAML Applications (Google SSO). Expertise in managing API controls & Domain wide delegations. Whitelisting / Blac...

As a Technical Support Engineer Service Desk, you will be responsible for the operations of the Service Desk, providing first-line support for Oracle Fusion applications. Your role will involve addressing user queries and issues related to user provisioning and access provisioning within Oracle Fusion. You will assist in the setup and maintenance of user accounts, roles, and permissions, as well as monitor and manage access requests to ensure timely and accurate provisioning of application-level access. Troubleshooting and resolving issues related to user access and permissions will also be a key part of your responsibilities. Collaborating with Level 2 support and other teams to escalate an...

As a Support Engineer- L1/L2 at our Coimbatore location, you will play a crucial role in providing proactive and detail-oriented support to our global users and systems. Your responsibilities will include managing incidents, resolving issues, and working in rotating afternoon and night shifts. Your strong communication skills and solid understanding of incident management processes will be essential for success in this role. With 4 to 8 years of experience in L1/L2 technical support or application support roles, you will leverage your hands-on experience with incident management tools like Jira and ServiceNow. Your familiarity with ITIL practices, particularly incident, problem, and change m...

Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool Ensure activity details are updated in the tool by the respective support groups. Route s...

About ATECH Cloud (Cloudzen 365) Atech is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel Company website link: https://atech.cloud/ Role Scope Job Title : Technical Service Desk Team Leader (India) Dept : Operations Team : Service Delivery / Support...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Veritas NetBackup Administration, NAS Architecture and Design Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:NetBackup Backup and recovery solutionsRole Description:Must have 5 years of hands-on experience in NetBackup and Rubrik to take care of technical activities Should have strong knowledge with architecture of NetBackup Backup. Should have hands-on experience in c...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems that span various busine...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Backup and Recovery Systems, Rubric Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Backup and recovery ManagementRole Description:Must have 3+ years of hands-on experience in Avamar Backup to take care of technical activities Should have strong knowledge with architecture of EMC Avamar.Must Have Skills: Avamar Backup Tool and Rubrik.Good To Have Skills: Rubrik and NetB...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationSkill:M365Capability:Client Delivery & OperationsRole:SW/Application Tech Support Senior SpecialistRole Description:Support Exchange Online and Azure AD to support Accenture clients.Must Have Skills: In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering...

Responsibilities: * Ensure compliance with cybersecurity standards through VAPT assessments. * Collaborate on DevOps initiatives within IT service management framework. * Conduct VAPT to identify and mitigate security gaps. Health insurance Provident fund

We are looking for someone in networking Domain Approx. 12 + years of experience in IT operations in Network and Network Security and Major Incident Management Processes ( Mandatory ITIL V3/V4 Foundation certification and preferably ITIL Intermediate certifications) 10 Years of Experience in Firewall /00 Ops. CCNP / Network- Network Security Certifications. Knowledge on Python & Powershell will be additional advantage. Compliance & Framework : Risk Assessment Procedure. University degree in Computer Science with comparable practical experience Eg: B. Tech/ BE/ M.Sc./MCA / B.Sc Functional 1) Demonstrates ability to analyze incident impact and take appropriate actions to mitigate or resolve th...

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Anal...

As an Operations Support Specialist within the GCE ATLAS Customer care team at SAP, you will play a crucial role in the end-to-end operation for ATLAS Customers. Your primary responsibility will be to ensure the overall delivery engagement for all customer-facing units in SAP Enterprise Cloud Services under one umbrella. You will work collaboratively in a dynamic and global team environment, focusing on leveraging data and information to drive strategic initiatives and make a meaningful impact. Your key responsibilities will include: - Utilizing your 4-7 years of experience in working within an Operations support model. - Demonstrating expertise in frontline customer management and possessin...

SAP EWM Functional experience between 8 and 10 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7). Total Experience Expected: 08-10 years